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Executive Summary ............................................................................................ 2 Challenges........................................................................................................... 3 Primary Challenge........................................................................................... 3 Secondary Challenge .................................................................................... 3 Situation Analysis ................................................................................................. 3 Strengths ........................................................................................................... 3 Weaknesses...................................................................................................... 4 Opportunities ................................................................................................... 4 Threats............................................................................................................... 4 Target Market Profile........................................................................................... 5 Primary Target .................................................................................................. 5 Secondary Target............................................................................................ 5 Tertiary Target .................................................................................................. 5 Objectives ........................................................................................................ 6 Community Foundation Campaign: ................................................................ 7 Theme:................................................................................................................ 10 Idea:................................................................................................................ 10 Social Media Strategy ...................................................................................... 11 Goal ................................................................................................................ 11 Channels ........................................................................................................ 11 Listening Tools ................................................................................................ 11 Facebook Page and Twitter Presence?..................................................... 12 Blogging ......................................................................................................... 12 Email Marketing ............................................................................................. 12 Measurement ................................................................................................ 12 The Social Element ........................................................................................ 13


Executive Summary The Community Foundation offers a variety of long-term ways to donate to various charities and not-for-profits, these include grants, bursaries, funds, etc. Although the foundation has a unique offering for donors, the Kingston Community foundation has been facing ongoing challenges of having a high level awareness as well as being fully understood by Kingstonians. Another challenge that the CFKA has as well as other organizations that depend on donations is that there is a general misconception and lack of knowledge about philanthropy. In order to defeat these challenges, a strategic awareness campaign will be implemented to not only raise awareness for the CFKA but to teach the Kingston community about what philanthropy is and how individuals have the capability to become philanthropists. This campaign will incorporate two major objectives; to raise awareness about the CFKA’s services and to educate the public about philanthropy. By meeting these objectives, the CFKA will be able to increase their donations to better meet the community’s needs as well as creating a higher public profile amongst Kingstonians. The CFKA will become the leaders in the giving community by becoming educators and challengers of the status-quo.


Challenges Primary Challenge

The Community Foundation of Kingston and Area needs to be better understood in the community it works for. The impact and services it provides has to be fully understood by a wide range of individuals; philanthropists or not.

Secondary Challenge

To educate the community on what Philanthropy really means and how you can become a Philanthropist.

Situation Analysis Strengths

Donations are sustainable and long term CFKA Well Established and credible within the Kingston community as well on a National level Develop personalized grants to meet donor needs CFKA serves as a community partner and as a supporter of many different charities and not-for-profits on many different levels Great advisor structure


Weaknesses

Communication used by the CFKA does not connect with the public on any emotional level. Available options appear overwhelming based on educational materials and website Lack of awareness Cash availability for non-profits/charities is lower in the short term when gifts are shifted to CFKA funds. This factor is scary for non-profits in need. Engagement level is low Opportunities

Lack of community knowledge about what philanthropy is and how it is available to more then just the “the rich.� Lack of general knowledge about what the CFKA does. Provides us room to improve current communication style and message. Approach the lower income level individuals, the community needs to feel part of the CFKA. By having the general community support the wealthy will be more inclined to participate. Engage donors in a higher level/intensity. Threats

Volatile investment market Amount of non-profits and charitable organizations in the Kingston area Changing donor habits


Target Market Profile Primary Target

Middle to upper income households with couples between the ages of 30-50 years of age. These individuals have annual scheduled giving and are influenced by financial advisers, associates, media, clubs and associations. They are motivated by a variety of reasons including need for recognition, government tax purposes, personal fulfillment, etc. Secondary Target

People who do not have an understanding of the value of long term donation options. These individuals are very similar to the primary target, however, come from “new money� and have not had the opportunity to learn long term giving benefits. Tertiary Target

These are individuals that do not know they can be philanthropists but have the desire to give back to the community: people that if nurtured in from an initial stage of philanthropy that can become big gift donors. Communication Strategy


Objectives

Communicate and educate Kingston and area the value of the Community Foundation in simple terms. Demonstrate the community how the CFKA works, and how/where the money goes. Simplify communication to help general public understand what the C.F. does. Explain the sustainability aspect of the foundation. (Sustainable x crisis mode)

Portrait that the C.F. is here to help better the community trough the help and support of the own community

Create a stronger bond with the community. o Create engagement activities and provide ideas to better develop relationship management with the desired


Community Foundation Campaign: Alternative

Description

Hot-site

The Community Foundation needs a website or online communication

or

channel that is friendlier to its public. The current website use words as

YouTube

‘endowments’ to explain what it does.

Channel This website would be simplified to the max. The main focus would be videos that would break down each strength and service of the foundation. As well as explain the concept of Philanthropy and how easy it is to become one. The videos style would be as follows:


The first stage of the website will be a series of episodes that would be engaging, humorous and would explain in a easy to understand language all the benefits of CFK. The video goal is to be informative, not advertorial, but engaging and in a tone that people from all ages could identify. The ultimate goal is to provide enough value that every Philanthropy institution across Canada and would want to have those videos in their website. The second stage would be to produce testimonial videos of people that were helped by the community; and help the community trough the Community Foundation. The community or a community foundation team could produce these videos. Character

To create continuity, and resilience with our audience, the creation of a character is crucial.


We need a person that will inspire and create followership. Testimonials Testimonials are a great tool to encourage people to act. The fact that several different individuals in the community are using the Community Foundation will help others to perceive as a good thing to do.

E-mail

E-mail campaign is best way to start to promote it. Using the already existing database.

Blogging

For a last longing impact and gradual awareness growth the community

(forum)

foundation should start blogging. Creating value to the Community, not just financially, should be a priority. Due to Kingston demographic and lifestyle Radio would be a great tool to

Radio

help launch the campaign and remind the community about the Foundation

Newspaper

To a more specific target, the newspaper should be used to promote the message, and the value that the C.F. provides to the community. This media should be used to create awareness among business professionals and small/big donors

Not for

This is pure strategy. The Community Foundation should use the teaching

profit

material (videos) as a training tool to every Not-for-profit and charity in

training

Kingston and surrounding areas. Charities and NFP should be the number one allies and enthusiasts of the foundation.

Print

Print collateral should be a support for the web campaign. Material with simple language and brand identity with the videos should be developed to help the C.F. team to spread the word within their network.


Theme: To greatly create and impact and resilience with the audience the campaign needs a theme. A branded theme that has potential to expand through out many initiatives that CFKA needs.

Idea:

In order to fully engage the community, A leader is needed to demonstrate what a philanthropist does and how they are impacting the community in a positive way. He/she will empower people to become their own leader and contribute to a better community. This leader will be portrayed as a hero in the community, “saving” the community from poverty, illness, homelessness and more. Part of this hero’s mission is to empower the community to stand together against the “evil that plagues our city taking opportunity from our people.” The hero can’t save the community on his/her own, he needs “your help to fight the darkness.” This hero will show us how together we can help our community with him/her showing us the way.


Social Media Strategy Goal

With this campaign we want to create 60 new accounts in the first 3 months of campaign. Along with a database of contacts that should grow and be segmented. Channels

The most logical way to start the Social Media campaign is to use the existing e-mail database. Due to the nature of the message we can use/ask institutions to spread the word for us on their Twitter and Facebook pages. One example is the city of Kingston’s twitter which has over 1601 followers. The approach to Charities and Not-for-profits should be considered as well. Every foundation in town should have a link-back or embedded video on their web page. Listening Tools

The ‘hot-site’ should have a commenting area underneath the videos as well as a FAQ page where people could ask questions and have them answered and followed up. Google Alerts, twitter searches will be in place to warn the Community Foundation of any mention, question or concerns that is being generated by the online community. This is where the gold is; if someone express and idea/opinion and the Community Foundation replies it, a relationship is started and the true value of Social Media will be seen by the foundation.


Facebook Page and Twitter Presence?

Those are the hottest tools for online marketing right now. This does not mean that the C.F. should be using it. The fact that a Facebook does not send people to the website is a downside. Facebook should be used to host conversations, reminders and link shares. Twitter should be used as a listening tool and video share. @CFKA should be created to have a presence online. Blogging

Find the blog community that would be willing to talk about C.F. because of their public. Guest blog at a few pertinent places, and see if we can spread the word in blogs that make sense and they relate. Email Marketing

There’s no bother doing social media marketing if you don’t work towards building an email list and using it to market. Informational marketing and relationship-minded marketing works exceptionally well in email. Be brief, be simple, make a very simple ask after giving something of value first. Measurement

There are 2 areas of measurement: -Awareness: We can count the success of the initiative by video views, share, website accesses, mentions on facebook, twitter and in other blogs -Leads/customers - The actual number of new e-mails, conversations, leads and customers generated by this campaign.


The Social Element

The community foundation will be providing valuable content and creating connections in the community while being active online and answering questions, addressing concerns, engaging and acting accordingly with their vision: A vibrant creative community where everyone has the opportunity to take part in building a caring, healthy and culturally rich community. The social element of all this is that we’ll be there every step of the way. You’ll know who brought the entire campaign about. You’ll know who did what on it. You’ll be able to talk to people at my company, and talk to users of the product. We’ll answer people via the social web, and we’ll handle any issues or requests via the social web as well. Why? Because that’s part of what we consider human business. Do you have to do it this way? No, not necessarily. But it’s a nice one to have.


Community Foundation Plan