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FRESH, INNOVATIVE, SMART

A Passion for

PROPERTY


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table of contents

01 The ‘R & R’ Team

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02 Profiles – Denise Haynes, Brooke Lloyd & Lisa Coburn

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03 Profiles – Tammy Grady, Rebecca Swanbrough & Rachael Pace

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04 What “R & R” do for you

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05 Proposed Fee Structure

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06 Prepare your investment to rent

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07 NSW Residential Tenancies Act

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08 Testimonials

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09 Newsletter

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MOST RECOMMENDED AGENTS AND AGENCY IN OUR AREA As voted by the public most recommended agency


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proposal for rental properties

The ‘R & R’ Team ‘R & R’ Rural and Residential Property is a locally based boutique style agency, who concentrate on excellent customer service creating content, stress free landlords and tenants. All our staff at R & R property hold a Real Estate licence or certificate of registration and commit to ongoing training and development to ensure we are up to date with the latest legislation. Our focus is on great customer service, ongoing support and commitment to providing a Property Management service second to none. We are steadily becoming known as the agency within the district preferred by both landlords and tenants alike, who provide an excellent service at a competitive price. Our standard fee structure is enclosed although we are happy to discuss your particular needs and structure a management package to suit. Comprehensive in-going inspections are conducted at the commencement of each tenancy with a detailed report and photographs. This report will be compared with our out-going inspection report to ensure your property is left in the same condition when a tenant vacates the property. Regular routine inspections are carried out also with a detailed report and photographs (photos with tenant consent).You will always be consulted on any repairs and maintenance required with the exception of those of an urgent nature. We have a strict policy on rental arrears and action us taken immediately if a tenant falls

behind in payments. Our “Owner View” online portal allows you to views your records at any time. We are always actively seeking new rental properties due to demand out stripping supply in our area. We are very particular as to who we would place in your investment property and ensure a very strict screening process of all prospective tenants. Once applications are received on your property we will contact you and discuss each application to ensure the right tenant is selected for your property. We have the experience to manage all aspects of Property Management. Our current portfolio includes, commercial, residential and rural holdings, so you can be assured your asset is well looked after. Changing Managing agents is easy and would only require you to sign a letter to your existing agent (which we can prepare for you) and we take care of the rest. There would be no adverse effect on your existing tenants and a smooth transition could be assured. We feel that taking over the management of your property would be advantageous to both yourself – receiving efficient and effective service and R & R Property as a business who are intent on beneficial growth.

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Property Management Proposal


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D

staff profiles

enise

Haynes Director

Denise, a fully licensed Real Estate, Stock & Station Agent, Business Broker, & Auctioneer is the owner & managing director of R & R Property. Denise embraces the culture of continual improvement & progression along with outstanding service & marketing strategies. Denise also holds certificates in marketing, graphic design & horticulture. With over 11 years’ experience within the Real Estate industry she has worked her way through the ranks and today enjoys taking R & R Property from strength to strength.

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rooke

LLoyd Sales & Administration

Brooke is one of R & R Property’s Dynamic Sales Agents. She is your Life Style Change Specialist and a Skilled Negotiator. Brooke is proud to be the Licensee in Charge of R & R Property Bulahdelah. A committed member of Team R & R, Brooke’s charismatic attitude, determination and team focus has helped R & R Property go from strength to strength. Brooke understands the benefits that rural living can provide. She can speak from experience, having made the change from city to country life a number of years ago. With her compassion for her clients circumstances she aims to deliver an exceptional customer experience in what can and usually is a life changing event.

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isa

coburn Sales Agent

Lisa joins the R & R team with a solid background in Sales, Contracts Administration & Customer Service. Lisa has a proven track record in Sales having Sold over 30 properties in the last 12 months with some of these properties reaching record prices for their area. Her love for the communities she works within combined with her passion for creating that stress-free experience is what has enables Lisa to connect and build strong partnerships with her clients. 2

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staff profiles

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ammy

Grady

Sales Agent

Having started working for R & R Property as a Receptionist & Sales Assistant, Tammy has a comprehensive knowledge of the sales process and is driven by the excitement that each SOLD sticker brings. With a professional and friendly personality she ensures that the selling and buying process is an exciting and stress free experience for all our clients. Tammy is very keen to continually develop and improve her skills in sales and Real Estate Industry.

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ebecca

swanbrough Property Manager

Friendly and easy-going, Bec has been working in the Real Estate Industry since 2006, throughout both the Dungog and Stroud areas. She understands the importance of great customer service and strives to ensure all aspects of R & R Property’s Property Management is functioning smoothly. Bec prides herself on going above and beyond to ensure her clients are happy.

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achael

PACE

Reception & Sales Assist

As Receptionist & Sales Assistant Rachael plays an important role in our office, ensuring that the sale process is an enjoyable and stress free experience. With two years experience in the Real Estate industry she is well equipped with experience and knowledge of the sale and listing process and possesses a great attention to detail that is important when marketing a property.

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WHAT ‘R & R’ DO FOR YOU

Competitive price structure and a package tailored to your needs if required

Experienced Staff dedicated solely to Property Management

Thorough screening of prospective tenants and consultation with the landlords as to who is going to live in your investment

Access to online default tenant data base – TICA (Tenancy Information Centre Australia) and NTD (National Tenancy Database)

Collection of all rent monies on behalf of the owner and effectively structured policy on arrears control

Detailed landlord statements with copies of paid invoices emailed to you at the end of the month

Option of End of month or mid and end of month payments to your nominated bank account

Comprehensive ingoing and outgoing inspection reports with photos

Notification of routine inspections and invitation to attend. A detailed report is prepared every three months with photos (Photos taken only with the permission of the tenant)

Prompt attention to repairs and maintenance and consultation with the landlord on how they wish to proceed with repairs

Arrange annual servicing of Smoke Alarms, Safety Switches and Window Covering Compliance

Payment of Water Rates & Charges and collection of usage from tenants

Payment of Council Rates

Preparation and attendance of Tribunal hearings if required

Emergency/Disaster management if required

Marketing/Advertising upon letting or reletting, including but not limited to Listing on our website , plus realestate.com.au, domain.com.au, R & R Property Facebook page & colour brochures distributed throughout Stroud, Dungog , Gloucester, Bulahdelah, Booral, Newcastle Airport and many more locations.

Quality service from competent, experienced and enthusiastic Staff

Bi-monthly informative landlords newsletter

Access to “Owner View” online portal

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proposed fee structure

Per Property Management Fee of all monies collected on behalf of the Principal

8% inc of GST

Leasing Fee one week rent upon letting and/or one week rent upon re-letting to a new tenant Tenancy agreement preparation fee

$33.00

Monthly administration fee

$5.00 p/mth

Inspections on rental properties

NIL

Attendance at a tribunal/court if required

$55.00 p/hr

Applying for a court or tribunal order

At cost

Arrangement of repairs and maintenance

NIL

Service of any notice

NIL

Preparation of a tribunal case

NIL

Calculation and collection of water and sewerage usage charges

NIL

Arrangement of refurbishment or improvements

T.B.A hourly rate

Processing of insurance claims, including valuations for insurance purposes

NIL

Disaster/emergency management fee

NIL

Marketing/Advertising fees

NIL

Office expenses

NIL

Advertising Fee on each letting

NIL

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Prepare your investment to rent

Here are some points to consider when preparing your home to rent:

Presentation A suitably presented and prepared home will not only attract a better rental income it will also attract a better tenant. • Present the property at its best inside and out • Take care of any repairs required • Clean throughout (don’t forget the garage) • Present the lawns and gardens how you expect them to be kept during the tenancy. Should you have a high maintenance yard maybe consider including maintenance in the rent which can be increased slightly to ensure the property is kept tidy.

Repairs and maintenance Any repairs required that may create a danger to the tenants or provide an essential service need to be addressed before presenting the property for inspection to prospective tenants. Do not overlook the small things like mould in the bathroom grout, dripping taps, broken tiles, holes in the flyscreens, chipped paint, windows/doors/cupboards open and close properly and locks and keys must be in good order in including window locks so the premises are fully secure. We do our very best to eliminate disputes on vacating by detailing as much as possible in our ingoing inspection report along with photographic evidence of the condition of the property. However, if the property is leased with little to no damage there is no room for dispute as to when the damage has occurred.

Appliances and furnishings Appliances and furnishings included for the use of the tenants can add value to the rental but need to be in good working order. Be aware that should these need repair or replacement during the tenancy you are obligated to do so if they are part of the rented premises. In most cases it is best if appliances & furnishings are included in the lease for these to be kept to a minimum.

Cleaning It is crucial that the property be clean when the property is leased. As mentioned above the tenants are required to present the property when vacating as it is was when they commenced the lease. If the property is not clean when they go in they are not likely to leave it clean when they vacate. We suggest a thorough clean of all surfaces including floor coverings, windows and screens (inside and out), blinds/ curtains, tiles, cupboards. Don’t forgot the garage and bins should also be cleaned.

Getting the best result Painting and new carpet can be a cost effective way to update a property and adding heating and cooling like reverse cycle air conditioning can potentially add value to a rental property. We are here to help and can give further advice should you require it.

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NSW Residential Tenancies Act

Here are some of your obligations under the NSW Residential Tenancies Act:

Smoke Alarms Landlords are responsible for installing smoke alarms in rented premises. Since 2006 when the Environmental Planning and Assessment Amendment (Smoke Alarms) Regulation 2006 came into effect, smoke alarms have been mandatory in all homes and other shared accommodation buildings where people sleep. To ensure your property is compliant we strongly suggested that a qualified technician inspect and certify the Smoke Alarms regularly and this can be carried out at a small cost on an annual basis.

Water Efficiency To be able to charge your tenants for water usage the property must meet the required water efficiency standards. These being internal cold water taps and single mixer taps for kitchen sinks and bathroom hand basins must have maximum flow rate of 9 litres per minute. All shower heads must have a maximum flow rate of 9 litres per minute. There must be no leaking taps on the property. The property must also be individually metered (or water is delivered by vehicle, such as those with water tanks on rural properties) We suggest a compliance certificate be obtained from a qualified plumber to eliminate any disputes over water usage charges.

Safety Switches Every householder in NSW has a legal responsibility to keep their home safe. In New South Wales it is not mandatory for existing properties to have Safety Switches installed, however as a risk management and safety measure, it is highly recommended that all homes have a working Safety Switch. Should an electrician be required to carry out any electrical work on your property it is compulsory for a safety switch to be installed. We strongly suggest for the safety of your tenants and to reduce the risk of liability that a safety switch be installed prior to a tenant occupying the property.

Blinds and Curtains Ensure that all corded blinds in your property are safe for children. See information sheet attached. More information is available from the office of Fair Trading: www.fairtrading.nsw.gov.au.

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testimonials

previous & current clients Now that I have retired from real estate, and having witnessed firsthand the extremely professional service provided by the staff at R&R, it is very comforting and reassuring to know that our investment properties will continue to be managed and maintained by “The Best In The Business” Bec Swanbrough your dedication and friendly attitude towards ensuring landlords, like myself, and our valued tenants receive quality service is second to none. We can now rest easy knowing that our valuable investment properties are in safe and professional hands. Thank you team R & R. — C. & J. Davidson

I have found all staff members at R & R to be extremely obliging and professional. I have dealt with a number of Real Estate Agents over time and in my opinion R & R are streets ahead of the rest. I would without a doubt utilise their Property Management services again and certainly recommend their services to anyone else who may have a property to rent. Good luck and keep up the good work. I give you a 10 out of 10. — Mr I. Batty

Courteous, but professional, happy friendly and real. Have recommended them to others for ages. Can’t separate any particular Team Member of R & R Property (Doesn’t that make a great team!). — M. & R. Windrum

I would use and recommend R & R Property Management again, always courteous and all very helpful. —S. & B. Wilson

We would like to thank you, Bec, and R & R for providing us with a suitable rental property in our time of need.You have been most helpful and our matters of concern were always resolved promptly. We enjoyed being able to rent through R & R and highly recommend your business. — M. & N. James

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newsletter

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A Passion for

PROPERTY

73 Cowper Street, Stroud 2425 phone 02.4994.5766 fax 02.4994.5776 email info@randrproperty.com.au Join us on Facebook

https://www.facebook.com/randrproperty.com.au

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www.randrproperty.com.au

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