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Chris Armstrong Ram storm Com m unications Inc. 403.796.7278 chris@ ramstorm.ca Profile •

Assertive, confident, and professional technical communicator

Detail-oriented with an exceptional ability to organize

Personable, with strong interpersonal skills

Familiar with the Project Management Body of Knowledge (PMBOK®)

Understand and effectively apply the Chicago Manual of Style

Motivated by challenging projects with aggressive timelines

Clear, concise, and creative communicator

W ork Experience Mar. 2011 – Jun. 2011 QUATTRO INTEGRATION GROUP

SAP TECHNICAL WRITER – SHELL CANADA BLUEPRINT PROJECT •

Created training materials for Shell Canada Oil Sands’ SAP implementation

Developed modules dealing specifically with SAP’s Plant Maintenance (PM) module

Reviewed other developers’ work to ensure consistency, accuracy, and adherence to standards

Interviewed subject matter experts (SMEs) regarding course content

Explained new business processes associated with SAP implementation

Tools used: Microsoft Office Suite, SAP ECC 6.0, and Microsoft Visio Nov. 2010 – Mar. 2011 ENBRIDGE, CALGARY ALBERTA

TECHNICAL WRITER - G2B PROGRAM •

Wrote, edited, formatted, and coordinated the development and distribution of Request for Proposals (RFPs), Request for Information (RFIs), and Statements of Work (SOWs)

Supported the Senior Project Lead with vendor management

Performed quality checks to ensure consistency across all documentation

Established and applied style guide consistently to all documents

Edited content for grammatical errors and inconsistent use of terminology

Verified that all graphics, figures, listings, tables and diagrams accurately complimented content

Developed end-to-end program wide processes and procedures

Tools used: Microsoft Office Suite, SharePoint, Microsoft Visio, and IBM RPM Aug. 2010 - Nov. 2010

DELOITTE, CALGARY ALBERTA SAP TECHNICAL WRITER - ATB FINANCIAL SAP CORE BANKING PROJECT •

Created training materials for North America’s first SAP Banking Services implementation

Edited training materials created offshore for localization

Collaborated with a team of writers to develop over 200 courses

Interviewed and queried SMEs regarding functionality of SAP for Banking services

Interpreted and explained complex process maps to course participants

Tools used: SAP for Banking Solutions, Microsoft Office Suite, and RWD uPerform, Microsoft Visio


Chris Armstrong Ram storm Com m unications Inc. 403.796.7278 chris@ ramstorm.ca Jun. 2010 - Nov. 2010

BP CANADA ENERGY COMPANY, CALGARY ALBERTA TECHNICAL EDITOR – CONTROL OF WORK SITE POLICY •

Designed and edited site safety permits, policies and checklists to meet company wide safety standards

Responsible for quality assurance (QA) of documentation to meet Control of Work standards

Tools used: Microsoft Office Suite and Microsoft Visio Mar. 2010 - Aug. 2010

SUNCOR ENERGY INC., CALGARY, ALBERTA SAP TECHNICAL WRITER / QA EDITING LEAD – ERP CONSOLIDATION PROJECT •

Collaborated with a team of writers to develop over 400 Suncor specific Business

Process Procedures (BPPs) using RWD uPerform

Performed QA edits on all 150 BPPs

Executed transactions in SAP R/3 v. 4.7 and SAP ECC 6.0 to obtain screenshots and context

Interviewed and queried SMEs regarding Business Process Management, Human Resources, Learning and Competence, Maintenance and Reliability, Major Projects and Supply Chain Management BPPs

Analyzed and amalgamated SAP, IBM, and Suncor writing standards guides into a four page, project specific, style sheet

Created and maintained a tracking matrix for all Finance BPPs

Prepared Learning and Competence BPPs for French translation

Reorganized document management process for a team of 14 writers

Tools used: SAP R/3 v. 4.7, SAP ECC 6.0, Microsoft Office Suite, RWD uPerform, and Livelink May. 2009 - Feb. 2010

JIM PATTISON LEASE, CALGARY, ALBERTA TECHNICAL WRITER •

Worked closely with the executive team to write, edit, format and produce proposals

Designed, created, and edited graphics to support proposal content

Created new brand for the customer web-portal

Revised the information architecture of the company’s Wiki based intranet

Updated the company intranet content

Developed marketing material

Wrote and edited internal processes and procedures

Generated graphics for documents and marketing material

Acted as the lease groups first point of contact to Jim Pattison during the Jim Pattison Stampede BBQ

Tools used: Adobe Creative Suite, Microsoft Office Suite, Microsoft Publisher, and WikiMedia Sep. 2008 - Dec. 2008

MOUNT ROYAL COLLEGE, CALGARY, ALBERTA IT HELP DESK EMPLOYEE HANDBOOK •

Designed, wrote, edited and produced a 60 page employee handbook

Tools used: Adobe Creative Suite and Microsoft Office Suite


Chris Armstrong Ram storm Com m unications Inc. 403.796.7278 chris@ ramstorm.ca Education BACHELOR OF APPLIED COMMUNICATIONS – TECHNICAL COMMMUNICATIONS MOUNT ROYAL UNIVERSITY

Toolkit •

Microsoft Office Suite

Adobe Acrobat 9 Pro

Adobe Creative Suite 5

Microsoft Project

SAP R/3 v. 4.7 (FI, HR, and SCM)

SAP ECC 6.0 (FI and PM)

SAP for Banking Solutions

Livelink

Microsoft Visio

Microsoft SharePoint

RWD uPerform

WikiMedia

Adobe FrameMaker 10

O nline Presence •

Business: www.ramstorm.ca

Linkedin: http://ca.linkedin.com/in/carms663

Resume  

Chris Armstrong's resume

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