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Unit of Competency 4. Perform workplace and safety practices

5. Provide effective customer service

Learning Outcomes 4.1 Practice workplace safety, security and hygiene systems, processes and operations 4.2 Respond appropriately to faults, problems and emergency situations in line with enterprise guidelines 4.3 Maintain safe personal presentation standards 5.1 Apply effective verbal and nonverbal communication skills to respond to customer needs 5.2 Provide prompt and quality service to customer 5.3 Handle queries promptly and correctly in line with enterprise procedures 5.4 Handle customer complaints, evaluation and recommendations

Methodology Lecture Demonstration Role-play Simulation

Lecture Demonstration Role-play Simulation

Assessment Approach Demonstration Interviews/ Questioning Written Examination

Demonstration Interviews/ Questioning Observation

___________________________________________________________________________________________________ TR - FOOD AND BEVERAGE SERVICES NC II Promulgated March 2005

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TR F and B SERVICES NC II  
TR F and B SERVICES NC II  

FOOD AND BEVERAGE SERVICES NC II TOURISM SECTOR (HOTEL AND RESTAURANT) TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY East Service Roa...

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