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EVIDENCE GUIDE 1. Critical aspects of Competency

Assessment requires evidences that the candidate: 1.1 Set up a variety of room service meals according to establishment needs 1.2 Applied legislative and establishment procedures in handling food and beverages

2. Underpinning Knowledge and Attitude

2.1 Trade theory 2.1.1 Knowledge on room locations 2.1.2 Structures and procedures for work flow within a food and beverage/room service location 2.1.3 Product knowledge of the menu and wine list 2.2 Safety 2.2.1 Safe work practices and first aid regulations 2.2.2 Relevant legislations related to OH&S and food hygiene 2.2.3 National/Local Liquor Act related to service of alcohol

3. Underpinning Skills

3.1 Ordering and servicing procedures for processing and delivery of room service items 3.2 Service skills for up-selling and interacting tactfully and appropriately with guests

4. Resource Implications

The following resources MUST be provided: 4.1 Access to fully-equipped food and beverage service and guest rooms which includes industry-current equipment and actual meals/food items 4.2 Access to industry-realistic conditions such as typical ratios of room service staff to guest orders and typical timeframes for the preparation of servicing of meals

5. Methods of Assessment

Competency may be assessed through : 5.1 Direct observation of the candidate while providing room service, taking a room service order and preparing a room service tray. 5.2 Written or oral questions to test candidate’s knowledge on menu items, hotel room location/layout, establishment tray layout, and telephone protocol. 5.3 Review of portfolios of evidence and third party workplace reports of candidate’s on-the-job performance.

6. Context for Assessment

Competency may be assessed: 6.1 Workplace or simulated environment or TESDA accredited assessment center/venue

__________________________________________________________________________________________________ _ TR - FOOD AND BEVERAGE SERVICES NC II Promulgated March 2005

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TR F and B SERVICES NC II  
TR F and B SERVICES NC II  

FOOD AND BEVERAGE SERVICES NC II TOURISM SECTOR (HOTEL AND RESTAURANT) TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY East Service Roa...

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