Page 1

Background Research

Primary Research

Synthesis

Prototyping

Final Design

Reco Process Book Radhika Kashyap, Christine Xiang, Kiki Wang, Klaire Tsai

Reco IXD for Consumer Products

2019

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Background Research

Primary Research

Synthesis

Prototyping

Final Design

What is Reco? A system used by rehabilitation centers to help paraplegics through their recovery period. It consists of 2 physical devices for the pateint, and one digital device for the physical therapist

Reco IXD for Consumer Products

2019

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Background Research

Contents

Primary Research

05

Synthesis

Prototyping

Final Design

Background Research EEG Technology Paralysis Market Data Market Trends

11

Primary Reasearch Interviews Surveys Quantitative Data Persona Posture Study Stakeholders Journey Map

22

Synthesis

26

Prototyping

Design Criteria

Information Architecture Task Breakdown Wireframes Paper Prototypes Framer Prototypes Flow Charts Device Mock ups Microinteractions 54

Reco IXD for Consumer Products

2019

Final Design

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Background Research

Primary Research

Synthesis

Prototyping

Final Design

4

Background Research Reco IXD for Consumer Products

2019


B a rr cc h h B aa c ck kg r o u n d R e s e a

Primary Research

Synthesis

Prototyping

Final Design

Market Data Spinal Cord Damage

Ages affected

About 200,000 US cases per year Treatment can help, but this condition can't be cured

0-2

Requires a medical diagnosis

3-5

Lab tests or imaging always required Chronic: can last for years or be lifelong.

6-13 14-18 19-40

People may experience

41-60

Muscular: muscle weakness, problems with coordination,

60+

stiff muscles, muscles spasms, or overactive reflexes Whole Body : feeling faint or sweating Sensory : reduced sensation of touch or pins and needles Urinary: Leaking of urnie or urinary retention. Nearly half (48.5%) of the population with spinal cord injury suffered mental health problems of depression (37%), anxiety (30%), clinical-level stress (25%) or post-traumatic stress disorder (8.4%)

Spinal cord injuries alone cost roughly $40.5 billion annually -- a 317 percent increase from costs estimated in 1998 ($9.7 billion).

Reco IXD for Consumer Products

2019

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B a rr cc h h B aa c ck kg r o u n d R e s e a

Primary Research

Synthesis

Prototyping

Final Design

Market Data Spinal Cordinjuries fall into four different categories:

35%

32%

Complete injury:

Tetraplegia:

no voluntary movement or sensation

paralysis involving most of the

below the site of injury

internal organs and all four limbs

65%

68%

Incomplete injury:

Paraplegia:

some sensation remaining below

complete or incomplete paralysis,

the site of injury.

affecting the legs and sometimes the internal organs, but not the arms

Reco IXD for Consumer Products

2019

Tetraplegia

Paraplegia

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B a rr cc h h B aa c ck kg r o u n d R e s e a

Primary Research

Synthesis

Prototyping

Final Design

Trends in Industry

7

Current

Past

Future Trend

Massages

Wheelchair

Medical dara sharing

Acupuncture

Braces

Internet of medical things

Herbal Medicine

Rehabilition Exercises

Merge body and tech

Invasive Surgery

Human Augmentation

Assisted Living

Lighter, Skin-tight Wearable 4D Printing

Reco IXD for Consumer Products

2019


B a rr cc h h B aa c ck kg r o u n d R e s e a

Primary Research

Synthesis

Prototyping

Final Design

Market Takeaways Opportunities to target

Affordable

Market has been stagnant for a really long time Opportinuty

Products out in the market right now only focus

Braces

on improving the well-being of a paralysed

Wheelchair

patient, not curing them altogether. Assisted Living System

Standardised

Customisable

EEG technology is at a stage where it is developed enough to tap into the nervous system without damage

Functional Electrical Stimulation

Current products in the market are extremely expensive and often unaffordable

Bionic Prosthetics

Current products in the market uses a one size fits all model

Reco IXD for Consumer Products

2019

Expensive

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B a rr cc h h B aa c ck kg r o u n d R e s e a

Primary Research

Rehab Process

Synthesis

Inpatient Care

Av. 35 Days

Meet with patient and their family shortly after injury has been identified

Prototyping

Final Design

Outpatient Care

Dismissed form the inpatient rehabilitation unit.

or Admitted directly to Status evaluation

out patient care

Gait and motion analysis Electrodiagnostic

9

Specialized outpatient programs Make/ Review/ Update treatment plan Rehabilitation goals Treatment plan

Patient family discussion groups

Reco IXD for Consumer Products

2019

Follow-up care


Background Research

Primary Research

Synthesis

Prototyping

Final Design

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Primary Research Reco IXD for Consumer Products

2019


Background Research

maarryy RReesseeaarrcchh PPrri im

User Interviews Patient

Synthesis

Name

Urmil Rani Kashyap

Prototyping

Final Design

Age

68

Type of Paralysis

Paraplegic for 6 years

Key Insights

Pain Points

Patients have daily routines they adhere to

Commuting is the main issue, getting out of

very strictly

bed, getting their walking aid

Usually have their helper around for doing all

Dependence on helpers or walkers is

tasks including showering, crossing the road

what they would not want

etc. Urmil has a dog as well. Having to make apointments to go see

"Its a sudden change. You need moral support. You feel so restricted all of a sudden.�

Reco IXD for Consumer Products

2019

Patients may not be comfortable using any

the doctor is a hassle especially during

device without support at first

emergency situations

Patients normally use face to face

Moral support is necessary along with the

communication with doctors.

physical support.

Physical therapists do not normally lend in depth moral support to their patients.

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Background Research

maarryy RReesseeaarrcchh PPrri im

User Interviews Patient

Synthesis

Name

Jessie Mandit

Prototyping

Final Design

Age

30

Type of Paralysis

Paraplegic for 1 year

Key Insights

Pain Points

Dating becomes almost impossible

Patients end up going for cheaper alternatives

It is expensive to live a paraplegic lifestyle There is a huge sudden burden on family members. She believes that she can get better in the future.

"Everything costs so much money. Most devices out there are unaffordable to a regular person honestly.�

Reco IXD for Consumer Products

2019

because the medical costs are too high. There are alot of products in the market but none that are personalised to their condition.

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Background Research

maarryy RReesseeaarrcchh PPrri im

User Interviews Patient

Synthesis

Name

Jessie Mandit

Prototyping

Final Design

Age

30

Type of Paralysis

Paraplegic for 1 year

Key Insights

Pain Points

He is extremely optimistic that future

PT sessions are expensive

technology will make paraplegia curable. He looks forward to going for his PT sessions Prefers to do exercises with a PT around instead of at home with a helper Rehabilitation Centers keep him motivated to do better because there are other people around

"It's all about getting my normalcy back.�

Reco IXD for Consumer Products

2019

Independence

15


Background Research

maarryy RReesseeaarrcchh PPrri im

User Interviews Physical Therapist

Synthesis

Name

Dr. Marc Darrow Years in the field

Prototyping

Final Design

Specialisation

Arthritis Partial paralysis

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Current Workflow

Programs used

Search up patient records > set up eqipment for patient > record patients results while

16

assisting his exercise > review results > get him to do more tasks while recording further > compare results > give him some exercises to do at home for the week > send final payment to front desk

"Alot of the programs we use are very old. I usually have to go back and fourth to input and record data from my computer.�

Reco IXD for Consumer Products

2019

Key Insights

Pain Points

He is extremely optimistic that future

Having to see multiple sets of data in

technology will make paraplegia curable. He looks forward to going for his

refernce to each other - juggling between multiple tasks. Ensuring that patient is safe


Background Research

maarryy RReesseeaarrcchh PPrri im

User Interviews Physical Therapist

Synthesis

Name

Dr. Marc Darrow Years in the field

Prototyping

Final Design

Specialisation

Arthritis Partial paralysis

22

Current Workflow

Programs used

Search up patient file according to appointment > check goals for the day >

17

complete tasks while recording telemetry and results > update goals for next appointment > add payment

"Every patient is different. Some need more support than others.�

Key Insights

Pain Points

Current systems NOT modern or attractive

Patients end up going for cheaper alternatives

software. It looks dated and battleship grey. But efficiency, compliance and reimbursements come before pretty.

Reco IXD for Consumer Products

2019

because the medical costs are too high. There are alot of products in the market but none that are personalised to their condition.


Background Research

maarryy RReesseeaarrcchh PPrri im

Work Day Journey

Synthesis

Prototyping

Name

Final Design

Age

Cynthia Dawn

27

Type of Paralysis

Quadraplegic for 4 years

18

Wake up in the morning, helper is there

Eats breakfast in a hurry. With her helpers assistance.

Wheelchairs herself around school

Goes for her check up in the evening with a physical therapist

Reco IXD for Consumer Products

2019

Disassembles and Assembles her wheelchair herself to get in the car.

Documents her emotions and checks social media platforms before she sleeps.


Background Research

maarryy RReesseeaarrcchh PPrri im

Play Day Journey

Synthesis

Prototyping

Name

Final Design

Age

Cynthia Dawn

27

Type of Paralysis

Quadraplegic for 4 years

19

Wake up in the morning, helper is there

Puts her shoes on with the assistance of her helper.

Wheelchairs herself to meet her friends

Hangs out with her friends as they assist her around.

Reco IXD for Consumer Products

2019

Puts her make up on with the assistance of her helper.

Documents her emotions and checks social media platforms before she sleeps.


Background Research

maarryy RReesseeaarrcchh PPrri im

Postures

Synthesis

Name

Jessie Mandit

Prototyping

Final Design

Age

30

Type of Paralysis

Paraplegic for 1 year

20

Changing clothes

Working

Showering

Sleeping

Reco IXD for Consumer Products

2019

Walking/ Sports


Background Research

maarryy RReesseeaarrcchh PPrri im

Synthesis

Prototyping

Final Design

Postures : Showering Dexterity

One Hand

Insufficient

Available

Attention Needed 21

Key Insights

Tasks

> User only has one hand to perform tasks as

Takes of device (Pressing a button, voice,

he needs to support himself while removing and placing equipment. / waterproof? > Indicator that the person has fallen should be alarming enough for them to see it as an

swipe) Puts device back on after shower ( presseing a button, voice, swiping, tapping foot

One Hand

Adequate

Available

Environmental Conditions Well - lit Quiet Must have handles for support

emergency situation

Might have slippery floor

Reco IXD for Consumer Products

2019


Background Research

Primary Research

Synthesis

Prototyping

Final Design

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Synthesis Reco IXD for Consumer Products

2019


Background Research

Primary Research

SS yy nn tt h he e ss ii s

Prototyping

Final Design

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Reco IXD for Consumer Products

2019


Background Research

Primary Research

SS yy nn tt h he e ss ii s

Prototyping

Final Design

Synthesis

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Reco IXD for Consumer Products

2019


Background Research

Primary Research

SS yy nn tt h he e ss ii s

Prototyping

Final Design

Design Criteria

Design Criteria Based on primary research, user interviews with paraplegic patients and physical therapists, and various posture studies, we decided on a design criteria for the various RECO devices.

Physical Devices

User Interface

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Modular

Physically Invisible

Informational

Straightforward

Customisable

Form Fitting

Data-driven

Frank

Easily

Lightweight

inforgraphics

Clean UI

Changeable

Material

Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

Prototyping

Final Design

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Ideation & Prototyping Physical Products Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Transmitter Ideation

27

Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Patch Ideation

28

Reco IXD for Consumer Products

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Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Patch Ideation

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Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Experience Ideation

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Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Experience Ideation

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Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Experience Ideation

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Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Experience Ideation

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Reco IXD for Consumer Products

2019


Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Experience Ideation

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Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

Prototyping

Final Design

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Reco IXD for Consumer Products

2019


Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

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Reco IXD for Consumer Products

2019


Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

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Reco IXD for Consumer Products

2019


Background Research

Primary Research

Synthesis

Prototyping

Final Design

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Ideation & Prototyping Digital Interface Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Information Architecture

39

Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Task Breakdown

40

Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

App in Beta

41

Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Microinteraction Diagram Posture

Turn on electrodes

On the move or

1)Tap edit 2) Drag down to expand electrode container 3) Tap on the numbers to activate a group of

Sitting by the patient

electrodes 4) Drag up to minimize electrode container 5) Tap on save

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Drag down

Start

Off

scrolling vertically and tap

Electrodes

On

Tap to unselect

Reco IXD for Consumer Products

2019


Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Microinteraction Diagram Posture

Adjust electric current

Sitting at the table.

1)Tap edit 2) Points appear 3) Press and hold the segment (opacity) 4) Drag Vertically to change the amplitudes 5) Pinch and expand to change the width 6) Tap save

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input numbers

Start

Segment Highlighted

Diagram

Let go

Reco IXD for Consumer Products

2019

drag indicator

Press hold

Play


Background Research

Primary Research

P p ii nn gg P r o t o t yy p

Synthesis

Final Design

Microinteraction Diagram Record Telemetry

Posture

1) Set up X & Y axis

On the move or

2) tap in the numbers

Sitting by the

3) recording the button

patient

4) drag indicator to the starting point 5) play button 6) save the file

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input numbers

Start

Axis

drag indicator

Record

Play

tap

Reco IXD for Consumer Products

2019


Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Proposed interactions, Round one

45

Issues & Insights Mobile app does not work well with the therapis's workflow

Therapist needs to be viewing all three sets of data for camparison at any given point of time. Should be easy to switch between three sets of interactions. "Sync" button should be prominent at all times Device should be handheld

Reco IXD for Consumer Products

2019


Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Tablet Microinteractions

46

Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Wireflow with microinteractions

47

Reco IXD for Consumer Products

2019


Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

User Testing with PTs Paper Prototypes

The numbers are confusing -

Physician information should

electrodes vs numbers next

be clickable

to graphs. Show what they refer to.

All 50 electrode icons should be viewable at once

When you save your file, the

(adjustable size of electron

group of electrodes

icon could be an option)

should have a save as function mode1, mode2, mode3 should Once electrodes have been

be renamable so

picked, there should be

(walking, running etc.)

an indicator for each, perhaps on the top or bottom of

There could be preset words

interface - always in view

for each mode such that when you are saving

Reco IXD for Consumer Products

2019

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Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

User Testing with PTs Framer Prototypes

The right side screen is too

Large slide down menus are

small ( should have option to

distracting and annoying

enlarge in case they need to

to have to constantly slide down.

see a detail) Telemetry graph is confusing When moving the graph, parts

(recording and playing), user

of it can be highlighted and

unsure of which to click first

parts muted out for clarity Electrode gragh - could use color PTs input telemetry in

to differentiate different parts of

increments of small number

graph instead of using a,b,c,d etc.

sometimes as well as large changes, so account for both

Different colors for different

of them.

groups of electrodes could be used to indicate the difference in each group’s parameters.

Reco IXD for Consumer Products

2019

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Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Interaction flows mapped to user journey

50

Reco IXD for Consumer Products

2019


Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Interaction flows

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Reco IXD for Consumer Products

2019


Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Interaction flows

52

Reco IXD for Consumer Products

2019


Background Research

Primary Research

Synthesis

P p ii nn gg P r o t o t yy p

Final Design

Interaction flows

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Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

Prototyping

i gnn FFi innaal l DDees si g

Interface Design

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23

26

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Electrodes selected are always in view and easily acsessable for modification

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Summarise view of telemetry is easily editable at all times

Sync data with Reco physical devices.

Reco IXD for Consumer Products

Toggle between the three main data sets easily.

2019


Background Research

Primary Research

Synthesis

Prototyping

i gnn FFi innaal l DDees si g

Typography, Color & other UI Elements

Blue

Blue

Orange Pink

Grey

#5865CA

#8F96F8

#FEAB89

#F5F9FC

Aa Zz

Aa Zz

Aa Zz

Lato-Bold

Lato-Regular

Lato-Light

Drawing inspiration from the spinal chord.

Reco IXD for Consumer Products

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23

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Background Research

Primary Research

Synthesis

Prototyping

Final Design

Colours used in the medical industry

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Reco IXD for Consumer Products

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Background Research

Primary Research

Synthesis

Prototyping

i gnn FFi innaal l DDees si g

Interface Design

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Reco IXD for Consumer Products

2019

Profile for Radhika Kashyap

Reco Process Book  

Reco Process Book