Left to right: Senior Floor Managers Ricky Clark and Michael Glynn Floor Managers Kerin Nobrega, Trevor Charles, Jo Ann Laker, Mohammed Mohammed and Vitanus Okwara
Senior Floor Managers
Floor Managers Facilities Duty Managers
Left to right: Floor Managers Ana Cardoso, Ken Harris and Jan Srna Facilities Duty Managers Samual Buraimoh, Israel Folarin and Souleymane Male
Saving time adds up for clinical teams A new facilities role at Great Ormond Street Hospital (GOSH) is freeing up clinical staff to spend more time providing direct care to patients.
clinical ordering, portering and theatres. A group of people from different specialties around the Trust were then put together, so each one could bring a specific skill to the team. “The strength of this project is the variety of resources we have and the expertise that different people can bring,” Ricky explains. “We all work together as one to help make the child pathway as smooth as possible, by helping out in a non-clinical way.”
The team has been put together as part of a pilot project to help relieve clinical staff of nonclinical duties. The team is made up of ten Floor Managers who are split between clinical units, and three Facilities Duty Managers who manage the service at night and at weekends. Everybody has a buddy to cover any periods of leave and to ensure that the service runs 24 hours a day, seven days a week.
This new role has been given an organisational structure, so that housekeepers, who used to report into the lead nurse or ward sister, now report into the Facilities department. This allows the housekeepers to become the essential link between the floor managers and the local domestic teams to ensure there is a structured and integrated approach to the local environment and non-clinical issues.
“We’ve had a similar kind of role for a number of years,” explains Anna Cornish, Head of Facilities. “We started off having an estates duty manager and then a patient environmental co-ordinator, but they’ve never really been able to provide exactly what we want, which is managing the patient environment at a local level so we can free up clinical teams. This role will also come into its own once the enabling plan gets fully underway, to help maintain the compliance of patient environment while essential works are being completed.”
We met Michael Glynn and Ricky Clarke, the two Senior Floor Managers, to find out more about their role and how they are helping to improve the GOSH patient pathway.
Every day is different No day is the same for the team Michael says: “We act as firefighters for the clinical staff, so we take away anything from changing a light bulb and repairing a broken dishwasher, to making sure that their ward works. Our clinical teams are here to look after our children and we’re here to look after them.”
Working together Michael joined the Trust just over a year ago and was part of the set-up team for The Lagoon. He was asked to join the floor managers project with Ricky, the current Customer Liaison Manager for GOSH, who has a broad overview of most services, having worked previously in
It takes time to build up relationships with the clinical teams, as Ricky explains: “When we first went in, people were unsure what we could do for them, and now it’s escalated to everything! We can take over finding a bed, arranging a level two or three clean, or sorting out their air conditioning – people now realise what
we can help them with. It’s all about trust and knowing that one call will do all. We want them to ring once and that’s it.” Reaping the rewards Releasing time for clinical staff to perform more clinical duties has obvious financial benefits, but as Michael explains, there’s also the savings you don’t see: “We had Band 8 ward sisters spending an hour of their time auditing. Now the floor managers have taken that off them and those ward sisters are back doing clinical work and organising their teams. And that’s just one area. So if you do that for 10 sisters in one working day, we can give back 10 hours of clinical time, and when we do that five days a week... well, that’s money you don’t see.” Ricky continues: “It’s fantastic to see the changes and know that what you’re doing non-clinically for teams is really making a difference, and giving them more time to spend with patients.” continued 19
Smoothing the patient journey “It’s all about keeping that traffic light green,” Michael says. “Because when it goes to amber and red, the Trust starts losing money and that ultimately impacts on our patients and families. From a battery in a keypad not working, to a consultant not being able to use their office because that keypad doesn’t work, and then ultimately to a patient not being seen – it’s all connected. “We’re two very passionate people from totally different backgrounds, but we have one thing in common – and that’s our kids and our hospital.” What the future holds The six-month pilot began in October 2012 and finishes at the end of March. It will then be evaluated to help shape a plan for the future.
What do the staff think? Sally Johnson, Clinic Assistant from Meerkat Outpatients “They’re the first port of call and they always know exactly what to do. They helped a lot with the set-up and refurbishment of outpatients, particularly in the Frontage building, and we couldn’t have done it without them!” Claudia Tomlin, Senior Staff Nurse on Butterfly Ward “The floor managers are always available and if they can’t do it themselves, they will always know someone who can. It frees up a lot of our time trying to sort stuff out on the phone, so we have more time to spend with patients, which is what it’s all about.”
How to contact the team
pital for eet Hos r t t S d n rmo on Trus Great O NHS Foundati n Childre
Senior Floor Managers (Mon–Fri, 8am–8pm) International Private Patients Ricky Clark, ext 0267 Outpatients Michael Glynn, ext 1761
Staff Awards 2013 It’s that time of year again when we ask you to help us celebrate the outstanding achievements of Great Ormond Street Hospital (GOSH) staff.
Cardiothoracic and Cardiac Critical Care Jo Ann Laker, ext 1757 or Mohammed Mohammed, ext 1759
Staff recognition awards This year’s staff awards will take place on Thursday 6 June from 5 to 6pm. Stay tuned for more information on the awards and how to nominate a colleague in future editions of Roundabout.
Infection, Cancer and Immunity and Laboratory Medicine Ana Cardoso, ext 1758 or Vitanus Okwara, ext 1758
Long Service Awards We will also be celebrating staff who have been employed contractually by Great Ormond Street Hospital for 10, 20, 25, 30, 35, and 40 years.
Floor Managers (Mon–Fri, 8am–8pm)
Medicine Trevor Charles, ext 1756 Neurosciences Jan Srna, ext 1759 Surgery (theatres) Kerin Norbrega, ext 1232 or Ken Harris, ext 1761 Facilities Duty Managers (out of hours, Mon–Fri, 8pm–8am, any time at weekends) Samuel Buraimoh Israel Folarin Souleymane Male Their single contact ext is 7815 Alternatively, call the helpdesk on 8282 and ask for the on-duty floor manager. r spital fo treet Ho Trust S d n o n rm Great O NHS Foundatio n e r d il Ch
2012 Team of the Year Squirrel Ward, managed by Helen Ingall
If you have not received a letter about the ceremony by the end of March and you or a colleague has hit one of these particular milestones since June 2012 and will still be employed on 30 May 2013 do let us know. You can contact the HR department by emailing firstname.lastname@example.org putting ‘Long Service Award’ in the subject field. Qualification Awards If you have gained an educational qualification in the last 12 months (June 2012 to May 2013), then we would like to invite you to receive a certificate in recognition of this. If you have not received a letter about the ceremony by the end of March and think you should be eligible for a qualification award, then please do let us know. You can contact the HR department by emailing email@example.com putting ‘Qualification Award’ in the subject field.
How a new facilities role at Great Ormond Street Hospital is freeing up clinical staff to spend more time providing direct care to patients.