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Direzione Organizzazione Sistemi informativi Telematica Servizio Comunicazione educazione alla sostenibilità e strumenti di partecipazione 8IÀFLRUHOD]LRQLFROSXEEOLFR

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Dati e valutazioni di un anno di attività e le prospettive di sviluppo delle relazioni con il pubblico della Regione Emilia-Romagna


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Quando pensi di avere tutte le risposte, la vita ti cambia tutte le domande‌ Linus (Charles Schulz)

Credits Direzione Organizzazione Sistemi informativi Telematica. Servizio Comunicazione educazione alla sostenibilitĂ  e strumenti di partecipazione. Responsabile: Paolo Tamburini Coordinamento rapporto: Gina Pietrantonio (PO) Gianni Varani (dir. professional) Redazione rapporto: Dario Barbieri, Maria Chiara Daldi, Marinella Festi, Antonella Forti, Silvia Mazzoli, Barbara Murtas, Brunella Peli, Soldati Patrizia, e nuova arrivata nel 2013, Dora Sprovieri

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Donatella Bortolazzi Assessore allo Sviluppo delle Risorse Umane e Organizzazione, Cooperazione allo Sviluppo, Progetto Giovani, Pari Opportunità.

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Progetti realizzati in collaborazione con le altre Direzioni generali. Sportelli specialistici $OO·LQWHUQRGHOOH'LUH]LRQLJHQHUDOLIXQ]LRQDQRDOFXQLSXQWLGLFRQWDWWRVSH FLDOLVWLFLFKHRSHUDQRLQVWUHWWDFROODERUD]LRQHFRQO·8US*OLVSRUWHOOL,P SUHVH(QHUJLD$JUHD6HUYL]LRFLYLOH&DUWRJUDÀFRRIIURQRDLFLWWDGLQLLQIRU PD]LRQLGLDSSURIRQGLPHQWRVXJOLDUJRPHQWLGLVHWWRUH $OO·LQWHUQRGHOO·8USWUHSRVWD]LRQLVSHFLDOLVWLFKHVRQRLQROWUHGHGLFDWHDOOH WHPDWLFKHGHOODIRUPD]LRQHSURIHVVLRQDOHHGHOODYRURFRQORVFRSRGLRIIUL UHDLJLRYDQLLQIRUPD]LRQLHDVVLVWHQ]DQHLSHUFRUVLGLULFHUFDGHOODYRURHGL IRUPD]LRQHSURIHVVLRQDOH /·HYHQWRGHOVLVPDFLKDSRUWDWRLQROWUHDGLVWLWXLUHXQQXPHURYHUGHGHGL FDWRHDGDOOHVWLUHGXHSRVWD]LRQLVSHFLDOLVWLFKHLQVXSSRUWRGHOOHSRSROD]LR QLFROSLWHGDOWHUUHPRWR

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Passalibro 1RQRVWDQWHLPROWLDQQLGLYLWDHODFUHVFLWDGHOIHQRPHQRHERRNLO´VHU YL]LRµ3DVVDOLEUR R%RRNFURVVLQJ FRQWLQXDDGHVVHUHJHWWRQDWR1DWRFRQ XQGXSOLFHVFRSRLQFHQWLYDUHODOHWWXUDORVFDPELRFXOWXUDOHPDDQFKHID YRULUHXQFOLPDD]LHQGDOHSRVLWLYRLO3DVVDOLEURVLDYYDOHGLGXHPRGDOLWjGL GLIIXVLRQHL´WRWHPµVFDIIDODWXUHSRVL]LRQDWHLQGLYHUVLOXRJKLHSRUWLQHULH GHOOD5HJLRQHHODEDFKHFDHOHWWURQLFDSHUSURSRUUHVHJQDODUHRULFKLHGHUH OLEULHGDQFKHÀOP1RQWXWWRTXHOFKHYLHQHULODVFLDWRQHOOHYDULHSRVWD]LRQL YLHQHVHJQDODWRQHOODEDFKHFDHOHWWURQLFDUDJLRQSHUFXLDLTXDVLOLEUL UHJLVWUDWL DO PRPHQWR VXOOD EDFKHFD GHO 3DVVDOLEUR QH YDQQR VLFXUDPHQWH DJJLXQWLDOWUHFHQWLQDLDODVFLDWLOLEHUDPHQWHDGLVSRVL]LRQHQHLYDULSXQWLGL VFDPELR1XPHULPROWRSLSLFFROLLQYHFHSHUODFRQGLYLVLRQHGLÀOP$OO·8US HUDVWDWRDIÀGDWRLOFRPSLWRGLIDUHGDULIHULPHQWRSHUFKLYROHVVHVHJQDODUH LOLEUL&RPSOLFHODSURVVLPLWjGHOO·8USPDDQFKHGHOODSULQFLSDOHSRUWLQHULD UHJLRQDOHODSRVWD]LRQHGL3DVVDOLEURSLJHWWRQDWDqGLJUDQOXQJDTXHOODGL YLDOH$OGR0RUR$VHJXLUHFHUWDPHQWHO·,EDFQO·LVWLWXWRGHLEHQLFXOWXUDOL GRYHDYYLHQHXQGLVFUHWRVFDPELRGLOLEULVHJQDOHGHOODYRFD]LRQHFXOWXUDOH GHOO·,VWLWXWR Sintesi contatti negli ultimi tre anni dell’Urp e di punti di contatto specialistici 2011 2012 2013

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Urp $WWLYLWjSURGXWWLYH $UFKLYLRFDUWRJUDÀFR $*5($ 6SRUWHOOR(QHUJLD Servizio Civile

     

     

     

In complesso

29.141

30.685

43.116


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25.000 20.000 15.000 10.000

2011

5.000

2012

0

2013

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Riepilogo dell’attività di sportello nel periodo Gennaio - Dicembre 2013 Richieste per struttura Direzioni generali 2UJDQL]]D]LRQHVLVWHPLLQIRUPDWLYLHWHOHPDWLFD   $*5($       $WWLYLWjSURGXWWLYH      6DQLWjHVRFLDOH       &XOWXUDIRUPD]LRQHHODYRUR     $JULFROWXUD       $VVHPEOHDOHJLVODWLYD      5LVRUVHÀQDQ]LDULHHVWUXPHQWDOL    3URJUDPPD]LRQHWHUULWRULDOHHQHJR]LDWDLQWHVH   5HOD]LRQLHXURSHHHUHOD]LRQL,QWHUQD]LRQDOL*DELQHWWRGHO 3UHVLGHQWHGHOOD*LXQWDUHJLRQDOH    $PELHQWHHGLIHVDGHOVXRORHGHOODFRVWD   $IIDULLVWLWX]LRQDOLHOHJLVODWLYL     5HWLLQIUDVWUXWWXUDOLORJLVWLFDHVLVWHPLGLPRELOLWj   $JHQ]LDUHJLRQDOHGLSURWH]LRQHFLYLOH    $]LHQGHLVWLWXWLHGHQWLUHJLRQDOL    $OWUHVWUXWWXUHIXRULUHJLRQH     6SRUWHOORHQHUJLD      6HUYL]LRFLYLOH       In complesso

totale                   43.116

Organizzazione, sistemi informativi e telematica AGREA AttivitĂ  produttive SanitĂ  e sociale Cultura, formazione e lavoro Agricoltura Assemblea legislativa

18


URP: RAPPORTO 2013 Il futuro in rete

Come ci contattano gli utenti nel periodo Gennaio - Dicembre 2013

   

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totale    27  43.116

   

%    0  100

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I dieci argomenti piĂš richiesti nel periodo Gennaio - Dicembre 2013 : ARGOMENTI ,PSUHVHDUWLJLDQDWRFRPPHUFLR   7HUULWRULRH$PELHQWH    &DUWRJUDĂ€DHSXEEOLFD]LRQLUHJLRQDOL  &XOWXUDIRUPD]LRQHVFXRODHXQLYHUVLWj  $JULFROWXUDHĂ€QDQ]LDPHQWLD]LHQGHDJULFROH 6DQLWjHVRFLDOHVHUYL]LHSUHYHQ]LRQL  /DYRUR      (QHUJLD      ,QGLUL]]L     $WWLYLWjLVWLWX]LRQDOH   

8.000

         

Agricoltura e finanziamenti aziende agricole

7.000

Territorio e Ambiente

6.000

Cartografia e pubblicazioni regionali

5.000 4.000 3.000

Cultura, formazione, scuola e universitĂ 

2.000

Agricoltura e finanziamenti aziende agricole

1.000

SanitĂ  e sociale: servizi e prevenzioni

0 CONTATTI

20

CONTATTI                    

Lavoro


URP: RAPPORTO 2013 Il futuro in rete

Cosa ci chiedono Le domande e i problemi più frequenti indirizzati all’Urp della Regione Gli utenti hanno richiesto informazioni soprattutto su: Lavoro: OHRSSRUWXQLWjGLODYRURLQ5HJLRQHHVXOWHUULWRULRO·DSSUHQGLVWDWRO·DVVXQ ]LRQHGHLVRJJHWWLGLVDELOLLQ5HJLRQHOHPLVXUHDGRWWDWHGDOOD5HJLRQHSHU FRQWUDVWDUHODFULVLHFRQRPLFDLQSDUWLFRODUHODFDVVDLQWHJUD]LRQHLQGHURJD OHDJHYROD]LRQLSHUFKLqGLVRFFXSDWROHSURFHGXUHLQUHWHSHUIRUPDOL]]DUH OHDVVXQ]LRQL VLVWHPD6$5( JOLDPPRUWL]]DWRULVRFLDOLLWLURFLQLIRUPDWLYL ODEDQFDGDWLSHUO·LQFRQWURWUDGRPDQGDHRIIHUWDGLODYRURLOSLDQRVWUDRU GLQDULRSHUO·DVVXQ]LRQHGHLJLRYDQL Formazione professionale: LFRUVLGLIRUPD]LRQHÀQDQ]LDWLGDO)6(FRQSDUWLFRODUHULJXDUGRDTXHOOLQHO VHWWRUHVRFLRVDQLWDULRLFRUVLGLLVWUX]LRQHHIRUPD]LRQHWHFQLFDVXSHULRUH LFRUVLVXOODVLFXUH]]DQHLOXRJKLGLODYRURLPDVWHUHJOLVWDJHLQ,WDOLDHDOO·H VWHURFRUVLSHUSHUVRQHFRQOLFHQ]DPHGLDHSHULFDVVDLQWHJUDWLLYRXFKHU SHU O·DOWD IRUPD]LRQH LO VHUYL]LR GL IRUPDOL]]D]LRQH H FHUWLÀFD]LRQH GHOOH FRPSHWHQ]HSHULFRUVL266VYROWLLQDOWUH5HJLRQLLFRUVLSHUFHUWLÀFDWRUL HQHUJHWLFL OH FDQGLGDWXUH SHU HVSHUWL GL DUHD SURIHVVLRQDOHTXDOLÀFD QHOOH FRPPLVVLRQLG·HVDPHLVHUYL]LRIIHUWLGDOORVSRUWHOOR´0RELOLWDVµ Scuola: L FHQWUL GL VHUYL]LR H FRQVXOHQ]D SHU OH VFXROH LO EXRQR OLEUR H OH ERUVH GLVWXGLRVFRODVWLFKHLOULFRQRVFLPHQWRGHOOHVFXROHGLPXVLFDOHYHULÀFKH VWUXWWXUDOLQHJOLHGLÀFLVFRODVWLFL Sanità e servizi sociali: LWLFNHWVDQLWDULJOLLQWHUYHQWLDVRVWHJQRGLDGROHVFHQWLHJLRYDQLLFRQWULEXWL SHUOHFRRSHUDWLYHVRFLDOLLOFRUVRFRQFRUVRGLIRUPD]LRQHVSHFLÀFDLQPH GLFLQDJHQHUDOHHLOEDQGRSHUO·DPPLVVLRQHLQVRYUDQQXPHURLOULFRQRVFL PHQWRGHOO·HTXLYDOHQ]DGHLWLWROLVDQLWDULFRQJOLDWWXDOLGLSORPLXQLYHUVLWDUL JOLDYYLVLSXEEOLFLSHUPHGLFLFRQYHQ]LRQDWLOHSURFHGXUHSHUULFKLHGHUHLO

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25


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URP: RAPPORTO 2013 Il futuro in rete

Appendice 1

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URP: RAPPORTO 2013 Il futuro in rete

Appendice 2

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Appendice 3 (Abstract)

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Report Urp Emilia-Romagna 2013