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A promising indication for a new PECMH! Minister of Health and LongTerm Care, Dr. Eric Hoskins, visited Prince Edward County Memorial Hospital (PECMH) on February 12 to announce a $500,000 grant from the province to help plan for redevelopment of the hospital. He was welcomed by a large group of community supporters, including MPPs Todd Smith and Lou Rinaldi. The announcement coincided with the province’s approval of Stage 1 of the five-stage project. While the announcement doesn’t indicate the approval of the entire project, Minister Minister of Health and Long-Term Care, Dr. Eric Hoskins, addresses Hoskins expressed confidence, declaring, “This hospital will be built.” a crowd at Prince Edward County Memorial Hospital (PECMH). “This support from the Ontario government means we are a significant step closer to building a new PECMH that will benefit County residents for generations to come,” said Mary Clare Egberts, President & CEO, Quinte Health Care. “We are thrilled to be able to celebrate this milestone and look forward to working with patients, our partners, staff and physicians to move to the next stage of planning for the new PECMH.” Work will now be done to define the services and programs that will form the new hospital and to determine the space required to accommodate those services. “We’re seeing some interesting demographic changes and we need to make sure that the hospital that we’re building for the next 20, 30, 40, 50 years can accommodate those changing needs,” said Minister Hoskins. David MacKinnon, Vice Chair, QHC Board of Directors, highlighted the vision for the new facility citing the importance of collaboration among health service providers and technology in building a hospital for the future. “We will build a new hospital that meets new standards for infection control, patient privacy and patient safety,” explained Mr. MacKinnon. “In these respects, the new hospital will be a dramatic improvement on the current facility.” Continued on Page 6

Making the BGH Emergency Department a “patient-first world”

A large group of staff from many areas of the hospital and a few incredible volunteers collaborated during a February Kaizen improvement event related to the BGH Emergency Department.

The BGH Emergency Department has made significant improvements over the past two years, but one area of the department still required some attention. A February 5-8 Kaizen improvement event focused on the safe transition of patients from the time they arrive at the hospital doors to the time they enter the Emergency Department (ED) as a registered patient. Feedback received from patients and ED volunteers indicated that when patients come into the ED, they want to speak with someone face-to-face and get the care process started ASAP. The Kaizen participants – staff from the ED, security, registration, infection control, HSR and some ED volunteers who have “seen it all” in the ED – identified opportunities for improvement and set to work on making them a reality. While some of their proposed plans involve redesigning the triage and waiting room layout and will require approval for funding, many other changes can be implemented right away to support seamless patient care. A key improvement will be having a security officer positioned at the Emergency entrance 24/7, rather than tucked away at the back of the department behind mirrored glass. This will give security an enhanced line of sight between patient registration, triage and the volunteer desk so they can effectively assist as needed. Security can also direct patients and visitors that are trying to get to other areas of the hospital, allowing the volunteer on duty, the triage nurse and the patient registration clerk to focus on the needs of patients and visitors in the ED without interruptions. As much signage as there is in the ED, it is often overlooked. A new, looping video will provide patients with important messages to wash their hands and put on a mask if they have a cough or fever, as well as instructions to take off their coat, sit in a triage chair and have their health card ready. This will improve infection control within the department and also speed the triage process, as patients will be ready when it’s their turn. Other changes involve improving way-finding, better collaboration between triage and patient registration,

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and providing education to patients and the community about ED processes. “We are dedicated to making the ED a patient-first world,” said Mackenzie Hogle, Team Lead, Patient Registration. “We need to work as a system because we’re all here for the patient.” “I’m very pleased with the outcome and collaboration between the teams involved in the Kaizen event,” said Heather Campbell, Program Director of Emergency. “With any Kaizen we’re going for progress not perfection and what a difference we’re Wilhelmina Hoekstra, Patient Registration and Diagnostic Support seeing between start to finish. It’s a Coordinator; Teresa Dickson, Patient Registration Clerk; and remarkable feat.” Mackenzie Hogle, Team Lead, Patient Registration, were three of many staff members who helped make the Kaizen a success!

Thank you to the volunteers who offered their perspective on the needs/wants of the patients and families. Their input was priceless in the redesign, as they interact with the public and are acutely aware of the experiences of our patients and families. “Our volunteers are key members of the team and we couldn’t have done it without them,” said James Russell, Process Improvement Manager. “BGH is a better place because of their service.”

New process will ensure IV pumps and poles are always available! One issue plaguing our hospitals is the inability to find IV pumps and poles when they’re needed for patient care. About 15 staff members from different areas of the organization met on January 23 for a one-day improvement event to get to the heart of the problem and find a solution. The group “went to gemba” to discuss the issue with frontline staff, brought forward fantastic suggestions, and came up with a new process that will ensure staff will always be able to find a pump and pole when they need one. The solution involves:  Establishing a baseline stock to be kept in a storage space on each unit.  Creating a central storage location for surplus pumps and poles.  Visual cues that indicate to unit staff or HSR staff when the stock needs to be replenished.  Fastening a laminated card on all pumps that can be easily filled out by unit staff to indicate the problem with a broken pump before it is sent to BioMed. This will save time required to diagnose the problem, and get pumps back into the system faster. This new process will be implemented in the coming months.

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“I want to compliment RNs Amanda Mulvhill (le ) and Miranda Allan (right) for the excep onal care I received on Quinte 7. These ladies treated me with the utmost respect, especially when I was anxious delivering my first baby. They did a great job providing care based upon the CNO standards of care. My family and I felt very well informed and in control of my care. The Quinte 7 team was wonderful and my family and I cannot possibly thank them enough for going above and beyond to care for their pa ents holis cally. These ladies should be so proud of the difference they are making in the lives around them, as they deal with a very vulnerable popula on.” – Le a Smart

“I want to applaud my fellow Respiratory Therapists Grant Emon, Joanne McNamee and Genai Smith who responded to the Code Orange situa on at TMH on the night of January 12th. Weather condi ons led to a mul ple‐vehicle accident on the 401 and their support was needed. Grant and Joanne rushed to TMH in the bad weather while Genai stayed behind to take care of BGH’s RT needs. It’s commendable that, regardless of weather condi ons, people are willing to risk their lives to help out.” – Fahad Mujeeb, Respiratory Therapist


“I just wanted to send a quick note to all emergency room staff at North Has ngs Hospital. I came in one night a er a snowmobile incident. Dr. Chau and all nurses /radiologist expertly and professionally treated me and did so with great compassion. I am now doing much be er. Please pass along my thanks to the ER staff.” – Geoff from London (Pictured: Dr. Spencer Chau and Lori Kavanagh, RN)


#ImagineItsYou Mary Clare Egberts, President & CEO, had the chance to see first‐hand the safe prac ces of the Nutri on & Food Service team as she joined them for a Safety Walk during their lunch rush. She observed them working like a well‐oiled machine in a fast‐paced environment, prac cing safe pushing of carts and u lizing other safety features in their department. “We have a rule,” said Marelou Daley‐Jewell, Manager. “If you see a safety issue, you own it.” The team agreed that they all feel safe at work. Great work team!

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“When the Belleville Senators visited pa ents and staff at BGH in December, pa ent Ron Campbell was excited to have his photo taken with the players and was looking forward to receiving the photo. Unfortunately, the photo didn’t work out. When staff caring for Ron explained how disappointed he would be, Martha Farrell, Communica ons and Marke ng Officer with the BGH Founda on, reached out to the Sens and they generously arranged for him to a end a game. Martha met Ron at the game and ensured he was well taken care of. He received a signed jersey and had his photo taken with #15 Chris an Jaros! Martha lived our value, “We all help to provide care.” – Catherine Walker, Manager Communica ons and Community Rela ons


BGH Auxiliary volunteers Michelle Plewes and Heather Rutledge spent four full days helping a group of QHC staff rethink and redesign the layout and flow in the BGH Emergency Department triage/wai ng area. As volunteers in the ED, these ladies regularly see what pa ents and their families experience and had great ideas to improve the experience for people coming into the ED. Thank you Michelle and Heather!

Who inspires you? Anyone can share in celebra ng our teams – staff, pa ents, physicians and volunteers. Contact C Carly Baxter at ext. 2677,


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A promising indication for a new PECMH!

Monica Aleya, Chair of the PECMH Foundation, said their vision is now a little bit closer and a little bit clearer, and that there is a lot of work to be done to raise the funds needed from the community to make the hospital a reality. “We know we have a big job ahead of us to raise the community capital share but I want to assure you that we have a passion for this and we are up for the challenge.” The PECMH redevelopment planning partners include: Quinte Health Care, Prince Edward Family Health Team, South East Local Health Integration Network, Municipality of Prince Edward County, Prince Edward County Memorial Hospital Foundation and the Prince Edward County Memorial Hospital Auxiliary. The hospital could be built by the fall of 2024 or early 2025.

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LEADS training will help develop all levels of leaders at QHC QHC is offering an exciting, new training opportunity for leaders of all levels! LEADS is the leadership framework of choice for health care organizations across Canada. It was developed BY health care leaders FOR health care leaders. The five components of LEADS: L – Lead Self E – Engage Others A – Achieve Results D – Develop Coalitions S – Systems Transformation Manager of Organizational Development, Susan Lang, is LEADS certified as an internal consultant and has begun facilitating group sessions with both formal and informal leaders at QHC. There are currently 130 staff and physicians enrolled in the training, with the long-term plan to train anyone at QHC who wishes to hone their leadership skills. Paul McAuley, Senior Director, Strategic Planning and Governance, is also earning his certification and will join Susan in developing QHC’s leaders. “LEADS and Lean have been used successfully in tandem at many hospitals to support systems transformation,” explains Susan. “The idea is that leadership is a way of being in the world that has nothing to do with title but is about how you adapt to support positive change in a way that makes sense for your role. It’s important to build that capacity in people to support all the work we’ve been doing to improve our organization.” Mary Clare Egberts, President & CEO, agrees. “I’ve always believed that we’re all leaders in our own way. We can all play a role in creating an exceptional patient Paul McAuley, Senior Director, Strategic Planning and experience here at Governance and Susan Lang, Manager, Organizational QHC. And I know that Development, are facilitating leadership training at QHC. having this training and developing the skills needed to navigate our sometimes-disjointed health system will improve the work experience of our staff. Kudos to Susan and Paul for their work in bringing LEADS to QHC.”

QHC gets a new, dedicated patient handling training room! Staff strains and sprains from unsafe patient handling is a big safety concern at QHC. Each year, many staff are injured, some requiring time away from work to heal. QHC’s new patient handling training room, located at BGH on WCA 4, will be used to aid staff in learning and practicing safe handling techniques, helping to keep them injury-free. The room was made possible through the donation and installation of an $8,000 patient lift from Prism Medical (the company from which we buy all of QHC’s ceiling lifts). Charlene Jackson, Capital Projects, approached Prism Medical with the request, and despite never donating equipment for educational purposes before, Prism Medical decided that helping QHC improve our patient handling practices was a worthy cause. “We are so thankful to Prism Medical for this very useful piece of equipment,” said Catherine Nicol, Director, Quality, Patient Safety and Interprofessional Practice. “The lift is similar to the other lifts throughout our hospitals, so staff can get hands-on training on the equipment they actually use on the units.” Katie Petherick, Physiotherapy Assistant and Evan Prior to having a dedicated patient handling training Corbett, Ergonomist, are excited to have a new patient lift room, Occupational Health & Safety would take new and patient handling training room to teach staff proper QHC staff and students up to a unit and try to find an techniques.

open room to demonstrate safe practices – a challenging feat with our high patient volumes and low room availability.

“Having a dedicated space instead of scrambling around to find an empty bed makes educating staff so much easier,” said Evan Corbett, Ergonomist, Occupational Health & Safety. “We are currently building our own inventory of equipment in the room so we have everything we need to demonstrate all aspects of patient handling.” “It’s not just beneficial for the staff, but the patients too,” said Katie Petherick, a physiotherapy assistant who helps train staff. “If staff are familiar with patient handling equipment and techniques, they are more apt to encourage patients to do more physically during their care. Staff will be more capable helping patients do things for themselves.” The room will be used during new staff orientation, for annual skills reviews, and for one-on-one refreshers with staff who may benefit from additional practice, or those returning to work after an injury. If you’re interested in refreshing your patient handling skills and techniques, discuss your learning goals with your manager to arrange a training session.

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Happy Retirement Janet!

Have you heard about Pathfinders Retirees’ Association? Anyone who has retired from QHC, is currently employed with 20 or more years of service, or serves on a Hospital Auxiliary is welcome to join!

The Pathfinders Retirees’ Association meets four times a year to have lunch, socialize and enjoy entertainment or speakers on different subjects. The Janet Baragar (right) with her successor, the new Director of the Surgery Program, lunch meetings are held at Kristina Cruess. Belleville’s Christ Church in Dozens of Janet Baragar’s colleagues came out last month to celebrate her 41 April, June, October and years at Quinte Health Care. It was abundantly clear through the numerous December. The annual speeches and many tears, that Janet has made a huge impact on her colleagues membership fee is $5 and at QHC. Janet has worked in many roles over the years, including RN, Manager, you pay for lunch at each and her most recent role as Program Director of the Surgery Program. She has meeting you attend. brought a wealth of knowledge and expertise to QHC and we will miss her immensely. Thanks and best wishes, Janet! This is a social setting where you can meet with your former co-workers and Need Help from the IS Department? Here’s How: enjoy a delicious lunch prepared by Christ Church The Help Desk and the Applications volunteers. Spouses and Team in the IS Department have noticed guests are also welcome! an increase in the amount of “walk-ins” to their offices recently, which impacts Members receive a their efficiency. This is a reminder for all newsletter prior to each to please complete a Cherwell Ticket for meeting, outlining the all requests. The link can be found on the menu, program and Intranet under Quick Links; IS Portal. pertinent info. For more Please complete the form with detailed information call Donna information pertaining to your request. Halvorsen at (613) 962Additionally, you can call the Help Desk at extension 2501. Only if an issue is critical or a patient safety concern will walk-ins be permitted. The IS Team appreciates your understanding.

4009 or Lena Dearborn at (613) 968-7527.

QHC Vital Signs Newsletter, February 2018: Published by QHC Communications Department Editor: Carly Baxter (613) 969-7400 ext. 2677,

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February 2018 Vital Signs  
February 2018 Vital Signs