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Training & Education Center • 751 Grove Street, Worcester MA 01605


Table of ConTenTs Health Care

Phlebotomy/EKG Technician Training . . . . . . . . . . . . . . . 4 Osteoporosis Take Charge! . . . . . . . . . . . . . . . . . . . . . . . . 4 Pharmacy Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 TEAS/HOBET Review Classes . . . . . . . . . . . . . . . . . . . . . . 5 Personal Care Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 TEAS/HOBET Test Dates . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Inpatient/Outpatient Medical Coding and Billing . . . . 6 Outpatient Medical Coding and Billing . . . . . . . . . . . . . 6 Medical Transcription Editor Supplement . . . . . . . . . . 6 Medical Transcription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Medical Transcription Editor . . . . . . . . . . . . . . . . . . . . . . . 7 Administrative Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Pharmacy Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Medical Administrative Assistant . . . . . . . . . . . . . . . . . . . 7 Computer Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 IV Therapy Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Basic Life Support (BLS) for Healthcare Providers (CPR/AED) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Electronic Health Record (EHR) Specialist . . . . . . . . . . . 8 Medical Office Manager Certificate . . . . . . . . . . . . . . . . 9 Medical Office Professional . . . . . . . . . . . . . . . . . . . . . . . . 9 Nurse Assistant/Home Health Aide Training . . . . . . . . 9 Sterile Processing Technician Certificate . . . . . . . . . . . 10 ICD-10 Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 ICD-10-CM for the Physician’s Office . . . . . . . . . . . . . . 10 ICD-10-PCS for Hospitals . . . . . . . . . . . . . . . . . . . . . . . . . 10 Fitness and Nutrition Certificate . . . . . . . . . . . . . . . . . . . 11 Administrative Dental Office Assistant . . . . . . . . . . . . . 11 Administrative Veterinary Assistant . . . . . . . . . . . . . . . . 11 Wellness Coaching Associate . . . . . . . . . . . . . . . . . . . . . 11

Career & Professional Development

Basic Legal Rights – Online Seminars . . . . . . . . . . . . . . . 12 Medical Interpreting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Personal Fitness Trainer Certification . . . . . . . . . . . . . . 12 Help Desk/Customer Service . . . . . . . . . . . . . . . . . . . . . 12 ServSafe® Certification Training & Exam . . . . . . . . . . . . 13 ServSafe® Food Protection Manager Certification Examination . . . . . . . . . . . . . . . . . . . . . . . . . 13 Operation T .A .L .E .N .T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 eBay Basics of Selling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Publish Your Book Guaranteed . . . . . . . . . . . . . . . . . . . . 15 Introduction to Voiceovers . . . . . . . . . . . . . . . . . . . . . . . 15 Essential Communication Skills for the Workplace . . 15 Wedding Planning Consultant Certificate . . . . . . . . . . 15 Grant Writing Certificate . . . . . . . . . . . . . . . . . . . . . . . . . 16 Job Interview Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Creating Career, Academic and Personal Success . . . 16 Home Inspection Certificate . . . . . . . . . . . . . . . . . . . . . . 16 HRCI/PHR Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Interior Decorating and Design Certificate . . . . . . . . . 17 Music Recording, Publishing, and Marketing . . . . . . . 17 Florist / Floral Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Landscaping Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Computer Classes

Learn iPhone and iPad Application Development From The Ground Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Adobe InDesign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 AutoCAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 AutoCAD I - Introductory 2D . . . . . . . . . . . . . . . . . . . . . 18 AutoCAD II - Advanced 2D . . . . . . . . . . . . . . . . . . . . . . . 18 AutoCAD III - 3D Modeling . . . . . . . . . . . . . . . . . . . . . . . 18 Blogging with WordPress . . . . . . . . . . . . . . . . . . . . . . . . . 18 Getting Started with Blogging . . . . . . . . . . . . . . . . . . . . . 18 Get Started with Podcasting . . . . . . . . . . . . . . . . . . . . . . 19 Microsoft Access for Beginners . . . . . . . . . . . . . . . . . . . . 19 Microsoft Access for Professional Users . . . . . . . . . . . . 19 Microsoft Access: Forms . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Microsoft Access: Queries . . . . . . . . . . . . . . . . . . . . . . . . 19 Microsoft Access: Reports . . . . . . . . . . . . . . . . . . . . . . . . 19 Microsoft Access: Comprehensive . . . . . . . . . . . . . . . . . 19 Microsoft Excel for Beginners . . . . . . . . . . . . . . . . . . . . . 20 Microsoft Excel Comprehensive . . . . . . . . . . . . . . . . . . . 20 Microsoft Excel for Professional Users . . . . . . . . . . . . . . 20 Microsoft Excel: Data Management Features . . . . . . . 20 Microsoft Office for Professional Users . . . . . . . . . . . . 20 Microsoft Outlook: Taming Your Inbox . . . . . . . . . . . . 20 Microsoft Outlook: Time Management . . . . . . . . . . . . 20 Microsoft PowerPoint: Multimedia Presentations . . . 20 Microsoft Project for Beginners . . . . . . . . . . . . . . . . . . . 21 Microsoft Project for Professional Users . . . . . . . . . . . . 21 Microsoft Publisher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Microsoft Word: Desktop Publishing . . . . . . . . . . . . . . 21

Professional Bookkeeping Certificate with QuickBooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 QuickBooks® Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Computer Basics Certificate . . . . . . . . . . . . . . . . . . . . . . . 22 Microsoft Office 2010 Certificate . . . . . . . . . . . . . . . . . 22 Advanced Microsoft Office 2010 Certificate . . . . . . . 22

Technical & Trades

Construction Supervisor Training . . . . . . . . . . . . . . . . . 22

Test Preparation

GED Predictor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 SAT Prep Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 SAT Prep – Reading/Writing . . . . . . . . . . . . . . . . . . . . . . 23 SAT Prep - Math . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 MCAS Prep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Distance Learning GED Preparation . . . . . . . . . . . . . . . . 23 TOEFL Test Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . 23

bilingual Communications for the Workplace

Legal Court Interpreter Spanish (Basic) . . . . . . . . . . . . 24 Legal Court Interpreter Spanish (Advanced) . . . . . . . 24 Spanish for Banking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Spanish for Construction . . . . . . . . . . . . . . . . . . . . . . . . . 24 Spanish for Educators . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Spanish for EMTs & Paramedics . . . . . . . . . . . . . . . . . . . 24 Spanish for Firefighters . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Spanish for Food Service . . . . . . . . . . . . . . . . . . . . . . . . . 25 Spanish for Manufacturing . . . . . . . . . . . . . . . . . . . . . . . . 25 Spanish for Hospitality . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Spanish for Human Resources . . . . . . . . . . . . . . . . . . . . . 25 Spanish for Law Enforcement . . . . . . . . . . . . . . . . . . . . . 25 Spanish for Health Care . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Spanish for Public Safety Officers . . . . . . . . . . . . . . . . . 26 Spanish for Social Services . . . . . . . . . . . . . . . . . . . . . . . . 26 Spanish for the Workplace . . . . . . . . . . . . . . . . . . . . . . . . 26 Spanish for Warehouses & Distribution Centers . . . . 26

College to Career

Interior Decorating and Design Certificate . . . . . . . . . 27 Publish Your Book Guaranteed . . . . . . . . . . . . . . . . . . . . 27 Florist / Floral Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Landscaping Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Wedding Planning Consultant Certificate . . . . . . . . . . 27 Computer Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Inpatient/Outpatient Medical Coding and Billing . . . 28 Fitness and Nutrition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Medical Transcription . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Legal Court Interpreter Spanish (Basic) . . . . . . . . . . . . 29 Legal Court Interpreter Spanish (Advanced) . . . . . . . 29 Learn iPhone and iPad Application Development From The Ground Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Facebook for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Wellness Coaching Associate . . . . . . . . . . . . . . . . . . . . . 29 Veteran Specific Courses . . . . . . . . . . . . . . . . . . . . . . . . 30

Personal enrichment

Affordable Excursions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 A Woman’s Guide to Money Matters . . . . . . . . . . . . . . 32 Foundations of Investing . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Belly Dancing for All Ages . . . . . . . . . . . . . . . . . . . . . . . . 32 Retirement Has Changed . What’s Your Next Move? 32 Stress Management Coach - Level 1 & 2 . . . . . . . . . . . 32 How to Raise a Money-Smart Child . . . . . . . . . . . . . . . . 33 Reiki I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Reiki II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 American Sign Language Basics . . . . . . . . . . . . . . . . . . . 33 Laughter is the Best Medicine . . . . . . . . . . . . . . . . . . . . . 33 Stand-Up Comedy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 How to Pay for College Without Sacrificing Your Retirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

ugotClass

Social Media for Business Certificate . . . . . . . . . . . . . . . 34 eMarketing Essentials Certificate . . . . . . . . . . . . . . . . . . 34 LEED Green Associate Exam Preparation . . . . . . . . . . . 35 Supervisory & Leadership Certificate . . . . . . . . . . . . . . 35 Advanced Website Strategies . . . . . . . . . . . . . . . . . . . . . 35 Entrepreneur Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . 35 Extraordinary Customer Service . . . . . . . . . . . . . . . . . . . 35 Gender in the Classroom . . . . . . . . . . . . . . . . . . . . . . . . . 36 Generational Learning Styles for K-12 Teachers . . . . 36

Online Teaching and Learning for K-12 Teachers . . . 36 Students with Aspergers . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Certificate in Online Teaching . . . . . . . . . . . . . . . . . . . . . 37 Social Media and Online Tools for K-12 Teachers . . 37 Business Research Certificate . . . . . . . . . . . . . . . . . . . . . . 38 Twitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Practical Math for the Workplace . . . . . . . . . . . . . . . . . . 38 Webinar Planner Certificate/ Designing Successful Webinars . . . . . . . . . . . . . . . . . . . . 38 Media Buying Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Facebook for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Google Analytics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Cyber Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Designing Successful Webinars . . . . . . . . . . . . . . . . . . . . 39 Dementia Care Specialist . . . . . . . . . . . . . . . . . . . . . . . . . 39 Successful Survey Techniques . . . . . . . . . . . . . . . . . . . . . 40 Business Coaching Certificate . . . . . . . . . . . . . . . . . . . . . 40 Government Contracting . . . . . . . . . . . . . . . . . . . . . . . . . 40 YouTube for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Video Marketing Certificate . . . . . . . . . . . . . . . . . . . . . . 40 Creating Cell Phone Apps for Your Business . . . . . . . 41 Mobile Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Advanced Mobile Marketing . . . . . . . . . . . . . . . . . . . . . 41 Mobile Marketing Certificate . . . . . . . . . . . . . . . . . . . . . 41 Recruiting and Retaining Gen X and Gen Y . . . . . . . . . 41 Certificate in Customer Service . . . . . . . . . . . . . . . . . . . 42 Keys to Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . 42 Extraordinary Customer Service . . . . . . . . . . . . . . . . . . . 42 The Business Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Program Evaluation for Nonprofits . . . . . . . . . . . . . . . . 42 Revenue Generation for Nonprofits . . . . . . . . . . . . . . . 42 Certificate in Teaching Adults . . . . . . . . . . . . . . . . . . . . . 43 LEED AP + BDC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Using Personality Profiles for Better Work Performance . . . . . . . . . . . . . . . . . . . . . 43 Management Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . . 43 Managing Telework Certificate . . . . . . . . . . . . . . . . . . . . 43

Workforce Readiness

Financial Literacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Social and Cross-Cultural Skills . . . . . . . . . . . . . . . . . . . . 44 Productivity and Accountability . . . . . . . . . . . . . . . . . . . 44 Communication and Collaboration . . . . . . . . . . . . . . . . 44 Flexibility and Adaptability . . . . . . . . . . . . . . . . . . . . . . . 44 Initiative and Self-Direction . . . . . . . . . . . . . . . . . . . . . . . 44 Creativity and Innovation . . . . . . . . . . . . . . . . . . . . . . . . . 45 Critical Thinking and Problem Solving . . . . . . . . . . . . . 45 Leadership and Responsibility . . . . . . . . . . . . . . . . . . . . 45 Workforce Readiness Bundle . . . . . . . . . . . . . . . . . . . . . 45 ed2go Online Courses . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Online Workforce Training . . . . . . . . . . . . . . . . . . . . . . 45 Registration Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 QCC Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Grant Funding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Adult Community Learning Center . . . . . . . . . . . . . . 47

Calling all life-long learners Are you looking to gain more knowledge and skills to advance your career, enter the health care profession, or enrich your life with an informative class? These are just a few of the things that you can accomplish through QCC’s Training & Education Center . We offer instructor-led and online courses, workshops, and seminars that reflect the current needs of employers in numerous industries . Additionally, we offer personal enrichment classes that cater to a variety of interests and hobbies . Make sure to check out the Hot Picks! The Training & Education Center is here to serve the community and we look forward to the opportunity to provide the knowledge and skills that you desire . Please feel free to contact us with any questions or suggestions of other courses you would like to see offered . We value your input as it helps to improve our services and better serve the community . Don’t delay, find the course of your choice today!


QCC loCaTions QCC Training & education Center 751 grove street, Worcester, Ma 01605

QCC southbridge 5 optical Drive, southbridge

Please see www.QCCforMe.com for directions

QCC Main Campus 670 West boylston street, Worcester Please see www.QCC.edu for directions

Refund Policy For all QCC Training & Education Center courses/classes, you must withdraw at least 48 hours prior to the start of the course/ class to receive a full (100%) refund . • Withdrawal from a course/class that meets 6 times or more: If you withdraw from the course before the end of the third class meeting, you will receive a 50% refund (less cost of books/materials) . No refunds will be given after the third class meeting . • Some courses/classes may have specific successful completion requirements . Please check the course syllabus for details . • TEAS/HOBET Test: The registration fee is non-refundable . Rescheduling your test date is allowed and will follow the 48-hour withdrawal policy . Should you fail to show up for your scheduled test date or reschedule less than 48 hours prior to your original test date, you will be charged again . • If the Training & Education Center cancels a course/class, you will receive a full (100%) refund .

gRanT funDing available

aClC Adult Community Learning Center

state Dollars available for employee Training Through the Workforce Training Fund thousands of Massachusetts employers have received millions of dollars to train employees in new skills or upgrade existing skills . QCC can help you write an effective grant proposal that can secure thousands of dollars to train new and existing employees .

The adult Community learning Center is funded through the Massachusetts Department of education

Training programs include: • Lean Manufacturing • Supervisory Development • Customer Service • Six Sigma • IT Skills

• Leadership • Project Management • ESL • Process Improvement • Strategic Planning

general Program The Workforce Training Fund General Program awards up to a maximum of $250,000 per company . Applications are submitted according to a published deadline . express Program The Workforce Training Fund Express Program is targeted to employers with a maximum of 50 employees, and labor organizations . It features an easy-to-complete online application, an online database of training providers, open application period and quick turnaround . The maximum grant amount is $30,000 annually .

limited enrollment • Waiting list for some classes QCC Adult Community Learning Center 751 Grove Street, Worcester MA 01605

Call Maria Kefallinou at 508.751.7903 for more information. FREE ESL, Pre-GED, GED Classes Mon .–Fri . 9:00 a .m .–12:00 p .m .; 12:00 p .m .–3:00 p .m .; 6:00 p .m .–9:00 p .m . FREE GED Math Preparation Class Monday and Wednesdays 3:30 p .m .–6:00 p .m . QCC at Assabet Valley Tech High School 215 Fitchburg St., Marlborough, MA 01752 FREE ESL & GED Classes Mon ., Tues ., Wed ., and Thurs . 3:00 p .m .–6:00 p .m . Call: Karen Chaparian 508 .263 .9673, Ext . 427

Hiring incentive Training grants Massachusetts employers can request training funds of up to $2,000 per trainee (up to a maximum of $30,000 per year) to train newly hired employees who were previously unemployed . grand funding is subject to change based on sufficient resources. Please call Peter Tamulis at 508.751.7945 for up-to-date information.

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 47


751 Grove Street, Worcester MA 01605

http://cce.qcc.mass.edu

Hot Picks! Pharmacy Technician ................................ 4 Phlebotomoy/eKg Technician .................. 4 Teas/HobeT Review Classes ................... 5 online Computer Technician Certificate .. 7 electronic Health Records (eHR) specialist ........................................ 8 nurse assistant/Home Health aide .......... 9 servsafe速 Certification Training & exam ...................................... 13 HRCi/PHR Certification .......................... 17 Ms office 2010 Certificate ...................... 22 bilingual Courses for the Workplace ...... 24 College to Career Programs .................... 27 veteran specific Courses ......................... 30


Need Funding for Your Education? SallieMae could be the answer for you! SallieMae Career Training Smart OptionSM Student Loan is ideal for students in continuing education programs. To learn more, visit the SallieMae website at www.salliemae.com/student-loans/ and scroll down to “Other Private Loans” where you will see the Career Training Smart OptionSM Student Loan.

What Our Students Are Saying… “Teacher was very thorough and informative. Gave a clear understanding of what TEAS was all about.”

–Anonymous (TEAS Review Class)

“I like everything about the clinical experience. The people were very nice and welcoming.”

–Kayla Rossley (Sterile Processing Technician)

“Julie is an excellent & patient instructor. She took the time to go back and review with you if you missed something along the way. I thoroughly enjoyed this class. I now have the basic knowledge I needed. Thanks Julie!”

– Anonymous (Microsoft Office 2007 Certificate)

“The class was very informative, yet held in a comfortable stress-free environment.”

– Anonymous (Personal Care Assistant)

“The professor is very knowledgeable about the course and her presentation was excellent. I learned a lot…. excellent course.”

–Nestor Konan (Sterile Processing Technician)

“The class was in a very comfortable setting. The instructor had a great personality in addition to her knowledge of the course. [The instructor] was very patient and helpful. Great class!”

–Lois Vallee (Microsoft Office 2007 Certificate)

“I liked how comfortable the teacher made me feel. I also liked the structure of the class, it made it easy to succeed.”

– Anonymous (Phlebotomy/EKG Technician)

“I think that this course is great. Everyone here is so nice and easy to talk to, especially the teacher. The teacher was very nice and kind and was extremely willing to answer any concerns or questions I had.”

– Anonymous (Personal Care Assistant)

“Teacher was patient and went over materials until students understood it.”

– Anonymous (Pharmacy Technician)

“I liked the Writing section because I learned new things about grammar and vocabulary.”

– Anonymous (SAT Prep)

“This Phlebotomy course switched my gears in how I think. What I really want in life is to be successful. Honestly you [instructor] helped switch that in me. You are an amazing teacher and I am always going to remember this course as a stepping stone to bigger and better things. Basically the course changed my whole outlook on life. You totally made me think and feel confident and want to do so much with a health care career in the future. Thank you Sue!”

–John Hulten

BRIDGE TO CREDIT PROGRAMS Thinking about taking a non-credit course and then maybe looking into a credit certificate or degree program? Quinsigamond Community College has amazing student support services that will guide you through the application process. You may be able to articulate a non-credit course to obtain college credit and give yourself a head start; or you may find a new program that is of interest. Continuing your educational journey through non-credit and/or credit programs will provide you the knowledge and skills required to obtain a new job or advance your career. For more information about credit certificate and degree programs, please contact: Admissions Office Phone: 508.854.4262 Email: admissions@qcc.mass.edu Advising Office Phone: 508.854.4308 Email: advising@qcc.mass.edu 508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 3


HEAlTH CARE NEW

Osteoporosis Take Charge is a whole body approach for the prevention and management of Osteoporosis. Over 1.5 million fractures occur each year due to Osteoporosis. Research has proven that Osteoporosis is preventable and to some degree reversible. You can make good choices that will keep your bones strong and healthy at any age! Participants will learn how to: Identify their personal risk factors for Osteoporosis; Understand the diagnosis of Osteoporosis and Osteopenia; Improve their bone health with safe exercise and wise lifestyle choices; Decrease their risk of falls and fracture; and Manage a diagnosis of Osteoporosis. This class is designed for any person who has been diagnosed with Osteoporosis or Osteopenia. You will also benefit from this class if you are interested in improving your bone health, have a history of back pain, poor posture or a compression fracture of the spine. Each participant will receive a free 16 page manual entitled “How strong are your bones?” published by the National Osteoporosis Foundation as well as an osteoporosis resource list.

Phlebotomy/EKG Technician Training We have enhanced this course to make you a more desirable employee. Now you can get a dual certificate in one semester! Prepare to work in the various aspects of healthcare phlebotomy: hospitals, clinics & outreach/home visits. Students learn with a combination of classroom, text book “Phlebotomy Essentials”, and “hands-on” labs to develop venipuncture skills, practice healthcare safety and communication skills. Students are expected to perform at least 15 venipunctures and 5 skin punctures. Students must perform at 75% or better on a pass/fail basis. For those students who wish to become certified, this course prepares you for a national exam. The electrocardiogram (EKG or ECG) is a frequently used diagnostic test that records heart activity. EKG technicians are responsible for performing diagnostic tests to assess the heart rhythm and rate in patients. Well-trained EKG technicians are an integral part of the management of patients with heart disease. In this course you will learn about the cardiovascular system and medical terms and concepts as they relate to EKGs. Additionally, you will gain knowledge about basic EKG tracing, rate, rhythm, and common abnormalities so that you are able to competently perform an EKG. Employment in this field is expected to grow 26% by 2016, which is much faster than the average for all occupations (Occupational Outlook Handbook, 2008-09). 10.0 CEUs Prerequisite: High School Diploma/GED or college assessment test. Strong English skills. Completed health information form. Acceptance based on a completed application packet received on a first come, first served basis. Please call 508.751.7900 to request a packet. Student is responsible to purchase the following text(s): Phlebotomy Essentials, 5th Edition. McCall, Tankersley. ISBN: 978–1–60547–637-7; and Rapid Interpretation of EKG’s. 6th Edition. Dubin. ISBN: 978-0-91291-206-6. Preferred Application Deadline: September 3, 2012. Time

Osteoporosis Take Charge!

Course # NCHL406

Date

Day

Cost

Sep. 11–Dec. 20

T, R

9:00 a.m.–1:00 p.m. $1295

NCHL406

Sep. 11–Dec. 20

T, R

5:00 p.m.–9:00 p.m. $1295

Course # NCHL366

Date

Day

Time

Cost

Sep. 20

R

10:00 a.m.–12:00 p.m.

$19

NCHL366

Oct. 16

T

6:00 p.m.–8:00 p.m.

$19

Pharmacy Technician This 50-hour course trains individuals to work in area hospitals, clinics, nursing homes, home health agencies, retail pharmacies and mail order providers. Technicians assist registered pharmacists in preparing traditional medications and monitoring proper delivery and usage of drug products. Prescription abbreviations, brand and generic drug names, classifications, calculations, IV medications, basic IV calculations, and pharmacy law are some of the topics covered. This course prepares you to take the National Certification exam. Prerequisites: High School Diploma/GED. Command of the English language and strong math skills, including Algebra, needed. Student is responsible to purchase the following text(s): Manual for Pharmacy Technicians, Bachenheimer. 4th Edition. ISBN: 978–1–58528–207-4. Course # NCHL615

Date

Day

Time

Cost

Sep. 24–Dec. 5

M, W

7:00 p.m.–9:30 p.m.

$729

NCHL615

Oct. 15–Nov. 19

M, W

9:00 a.m.–2:00 p.m.

$729

EARlY BIRD SPECIAl: Pharmacy Technician Register and pay in full at least 2 weeks prior to the start of the course and pay only $700.

4 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu


HEAlTH CARE TEAS/HOBET Review Classes Review classes for nursing and allied health program applicants who are preparing to take either the Test of Essential Academic Skills (TEAS) or Health Occupations Basic Entrance Test (HOBET).

Study Guide can be purchased at the QCC Bookstore. Course # NCHL501

Date

Day

Time

Cost

Math

Sep. 24

M

5:00 p.m.–10:00 p.m.

$59

Science

Sep. 26

W

5:00 p.m.–10:00 p.m.

$59

English

Oct. 1

M

5:00 p.m.–10:00 p.m.

$59

Reading

Oct. 3

W

5:00 p.m.–10:00 p.m.

$59

Math

Oct. 13

S

9:00 a.m.–2:00 p.m.

$59

Science

Oct. 20

S

9:00 a.m.–2:00 p.m.

$59

English

Oct. 27

S

9:00 a.m.–2:00 p.m.

$59

TEAS/HOBET Test Dates

Reading

Nov. 3

S

9:00 a.m.–2:00 p.m.

$59

Math

Nov. 6

T

5:00 p.m.–10:00 p.m.

$59

Science

Nov. 8

R

5:00 p.m.–10:00 p.m.

$59

English

Nov. 13

T

5:00 p.m.–10:00 p.m.

$59

Reading

Nov. 15

R

5:00 p.m.–10:00 p.m.

$59

• Standardized tests for all nursing and allied health program applicants. • Nursing applicants will take the TEAS Test. • Allied Health program applicants will take the HOBET Test. *Note: Both tests will be administered on the dates below, please make sure you know which test you are required to take based on your program of interest.

COMBINATION SPECIAl: TEAS/HOBET Review Classes

Course # NCHL500

Date Sep. 19

Day W

Time 9:00 a.m.–1:00 p.m.

Cost $75

NCHL500

Sep. 24

M

5:00 p.m.–9:00 p.m.

$75

Register and pay in full for 2 review classes.....$108 (Save $10)

NCHL500

Oct. 4

R

9:00 a.m.–1:00 p.m.

$75

Register and pay in full for 3 review classes.....$155 (Save $22)

NCHL500

Oct. 12

F

9:00 a.m.–1:00 p.m.

$75

NCHL500

Oct. 18

R

9:00 a.m.–1:00 p.m.

$75

NCHL500

Oct. 24

W

9:00 a.m.–1:00 p.m.

$75

Personal Care Assistant

NCHL500

Oct. 29

M

5:00 p.m.–9:00 p.m.

$75

Students in this 24-hour program will acquire the knowledge and skills necessary to provide safe personal care services for the elderly, sick or disabled in their homes or continuing care settings. Students will learn skills essential to care giving, including hand washing, gloving, mouth care, bathing, skin care, perineal care, foot care, grooming, dressing and undressing, bed making, assistance with transfers, ambulation and positioning, toileting, care of the incontinent patient, care of urinary catheters, and assistance with appliances, nutrition, medications and oxygen. Throughout the training program, the emphasis is on providing care in an expert and responsible manner that promotes client safety, comfort and independence. The training provided in this course is based on the curriculum outlined in the “Standards of Practice for Homemaker and Personal Care Homemaker Services” in Massachusetts, published by the Massachusetts Council. This training focuses on the personal care skills and competencies only.

NCHL500

Nov. 7

W

5:00 p.m.–9:00 p.m.

$75

NCHL500

Nov. 15

R

9:00 a.m.–1:00 p.m.

$75

NCHL500

Nov. 19

M

5:00 p.m.–9:00 p.m.

$75

NCHL500

Nov. 26

M

5:00 p.m.–9:00 p.m.

$75

NCHL500

Dec. 4

T

5:00 p.m.–9:00 p.m.

$75

NCHL500

Dec. 12

W

5:00 p.m.–9:00 p.m.

$75

NCHL500

Dec. 20

R

9:00 a.m.–1:00 p.m.

$75

Register and pay in full for 4 review classes.....$199 (Save $37)

Course # NCBU180

Date Nov. 5–Dec. 3

Day M

Time 4:30 p.m.–9:30 p.m.

Cost $249

All classes are filled on a ‘first come, first served’ basis. Please register early! Full PAYMENT IS REquIRED AT TIME OF REGISTRATION.

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 5


HEAlTH CARE Online Medical and Career Training Courses The QCC Training & Education Center has partnered with Career Step to offer these high-demand online medical and career training courses for students throughout our service territory. Don’t miss out on this great opportunity! Job placement assistance available. Ongoing Registration

INFORMATION SESSION on Wednesday, September 19, 2012 7:00 p.m. 751 Grove Street Worcester, MA 01608

Inpatient/Outpatient Medical Coding and Billing This program prepares students for both inpatient and outpatient medical coding and billing careers and helps them gain the knowledge and skills required for the national certification exams. Students focus on medical terminology, coding standards, and specific code sets. A significant portion of the program will be spent training on the 3M™ Coding and Reimbursement System, which is used by many industry employers and prepares students to transition to the workplace. The program’s online learning platform provides 24/7 access to the curriculum and interactive learning tools, allowing students to study on Course # Cost a schedule that fits their individual NCHL398 $2479 lifestyles.

Outpatient Medical Coding and Billing This program prepares students for outpatient medical coding and billing careers and is designed to help them gain the knowledge and skills required for national outpatient certification exams. Students focus on medical terminology, coding standards, and outpatient specific code sets and will also spend a large portion of the course gaining hands-on experience designed to help them easily transition to the workplace after graduation. The program’s unique online platform provides access to all of the curriculum and interactive learning tools whenever it is most convenient for the student, allowing them to study on a Course # Cost schedule that fits their lifestyles. NCHL397 $2089

Medical Transcription Editor Supplement

Register/Pay now thru October 31, 2012 and take advantage of a 10% off tuition. Promotion applies only to Career Step courses.

Are you prepared for the changes voice recognition software is bringing to the medical transcription industry? This program is designed for Medical Transcriptionists who want to expand their knowledge and skills. With this additional training, you can get access to more jobs and be better prepared for the future work in this Course # Cost industry. NCHL415 $619 *promotion does not apply

6 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu


HEAlTH CARE Ongoing Registration

Online Medical and Career Training Courses Pharmacy Technician

Medical Transcription The Medical Transcription online training program helps students develop the knowledge and skills of quality medical transcriptionists, specifically focusing on keyboarding, language and grammar, and medical terminology. The program also emphasizes practical experience, and by graduation, students will have transcribed hundreds of authentic dictations, preparing for a quick and successful transition to the workplace. The program’s unique online platform helps students develop employer-valued time management skills by providing them access to all of the curriculum and interactive learning tools whenever it is most convenient for the student, allowing them to study on a schedule that fits Course # Cost their individual lifestyles. NCHL404 $2119

Be a part of a rapidly growing industry and train for a new career as a pharmacy technician. This online training program helps students quickly develop a broader range of pharmacy technician knowledge and skills than those professionals trained solely on the job. Students are prepared for national certification through the Pharmacy Technician Certification Board and gain the background necessary to work in both retail and institutional settings. The program’s unique online platform provides students access to program materials whenever it is most convenient for the student, Course # Cost allowing them to study on a schedule NCHL413 $1929 that fits their individual lifestyles.

Medical Transcription Editor

The Medical Administrative Assistant online training program helps students gain the specialized skills and business knowledge needed to successfully manage the day-to-day administration of a medical facility. Students learn how to effectively manage front desk reception, patient scheduling, insurance and billing, practice finances, and more. Upon graduation, students will be prepared to enter the workforce and pass the Certified Medical Administrative Assistant exam (CMAA) offered by the National Healthcareer Association. The program’s online learning platform provides 24/7 access to the curriculum and interactive learning tools, allowing students to study on a schedule that fits their individual Course # Cost lifestyles. NCHL414 $1329

The Medical Transcription Editor online training program helps students develop the knowledge and skills of quality medical transcriptionists in addition to the specialized skill set of medical transcription editors. The demand for well-trained medical transcription editors is rapidly increasing, and this program prepares students for both career paths, making them more flexible after graduation. Students focus on keyboarding, medical terminology, language and grammar, and the editing skills required to work with speech recognition technology. The program also emphasizes practical experience—by graduation, students will have transcribed hundreds of authentic dictations, preparing for Course # Cost a quick and successful transition to the NCHL405 $2589 workplace.

Medical Administrative Assistant

NEW

Administrative Assistant

The Administrative Assistant program helps students gain the business knowledge and specialized skills needed to successfully manage day-to-day office operations in government agencies, schools, and a variety of corporate settings. Students learn to handle front desk reception, meeting planning and scheduling, business communication, Microsoft Office software, and more. The program pays particular attention to preparing students to earn the Microsoft Office Specialist Master credential, giving them an important edge in the job market. The program’s online learning platform provides 24/7 access to the curriculum and interactive learning tools, allowing students to study on a schedule that fits Course # Cost their individual lifestyles. NCBU853 $1029

Computer Technician

This course will give you real-world practical experience to ensure that you gain the skills you need to excel in the workforce. The curriculum is designed to prepare you to work with hardware, software, maintain or repair equipment, troubleshoot a variety of computer issues, security issues, and much more. Gain the knowledge and skills needed to earn CompTIA A+ certification and Course # Cost train to begin working immediately upon NCCS228 $1659 completion.

Register/Pay now thru October 31, 2012 and take advantage of a 10% off tuition. Promotion applies only to Career Step courses.

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 7


HEAlTH CARE Basic life Support (BlS) for Healthcare Providers (CPR/AED) The BLS Healthcare Provider Course teaches CPR skills for helping Adults, children and infants, (including doing ventilation with a barrier device, a bag-mask device, and oxygen); use of an automated external defibrillator (AED); and relief of foreignbody airway obstruction (FBAO). It’s intended for participants who provide health care to patients in a wide variety of settings, including in-hospital and out-of-hospital, dental offices, physicians office, physical therapy clinics, home healthcare agencies, student nurses and more. This class is for certified or non certified, licensed or non licensed healthcare professionals. The certification is valid for 2 years. *This course is required for all students entering QCC Nursing and Allied Health programs. Course # NCHL384

Date

Day

Time

Cost

Sep. 21

F

8:00 a.m.–2:00 p.m.

$75

NCHL384

Nov. 10

S

8:00 a.m.–2:00 p.m.

$75

NCHL384

Dec. 13

R

8:00 a.m.–2:00 p.m.

$75

qCC at Assabet

Are you a nurse who wants to become an even more valuable member of a healthcare team? If you don’t have the opportunity to gain the knowledge and skills of IV Therapy on-the-job, then here is your opportunity. This course will teach you with the principles and practices to safely administer fluids, electrolytes, nutrients, blood and blood products to your patients. Emphasis is placed on venipuncture techniques, complications, fluid balance and the responsibilities of a licensed nurse. Current LPN or RN license required. Preferred Application Deadline: Monday, Oct. 1 Student is responsible to purchase the following text(s): Intravenous Infusion Therapy for Nurses, 2nd edition, ISBN: 978-1-20180-935-5. Josephson, Thomson. Copyright 2004. Fundamental Concepts and Skills for Nursing, 2nd edition. DeWitt. Copyright 2005, ISBN: 978-0-72160-311-7. Introduction to Clinical Pharmacology, 5th Edition. Mosby, Edmunds, Copyright 2006 ISBN: 978-0-32302-875-2. Medical Dosage Calculations, 8th Edition Pearson, ISBN: 978-0-13238470-4. Date Oct. 16–Dec. 11

Day T, R

Sep. 19

NCHL384

Oct. 16

W

3:00 p.m.–9:00 p.m.

$75

qCC at 751 Grove Street

IV Therapy Certificate

Course # NCHL387

NCHL384

T

3:00 p.m.–9:00 p.m.

$75

qCC at Southbridge NCHL384

NEW

Oct. 27

S

8:00 a.m.–2:00 p.m.

$75

Electronic Health Record (EHR) Specialist

As an Electronic Health Record (EHR) Specialist you will assist healthcare providers to choose, implement, train and maintain an electronic heath records system. You will learn the essential components of the electronic health record and health information exchange essentials; system selection and implementation; project management and fundamentals of change and human factors. This course is 216 hours in length offered online with live, weekly teleconferences. Upon successful completion graduates will receive a certificate of completion. To register for this course, please call: 800-201-1141. Date

Day

Time

Cost

Cost

Course # NCHL003

Sep. 24–Jan. 31

M

8:30 p.m.–9:30 p.m.

$3600

7:00 p.m.–10:00 p.m. $895

NCHL003

Oct. 23–Feb. 28

T

8:30 p.m.–9:30 p.m.

$3600

Time

All classes are filled on a ‘first come, first served’ basis. Please register early! Full PAYMENT IS REquIRED AT TIME OF REGISTRATION. 8 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu


HEAlTH CARE NEW

Medical Office Manager Certificate

Would you like to manage a medical office? Medical office managers are in high demand. According to the Government’s Occupational Outlook Handbook, this career choice is expected to grow 18% through 2018! However, this career field does require a lot of specialized training in front end office work, medical coding and billing, and health insurance. Additionally, specialized training in medical office management is needed. Your training starts off with medical terminology, then medical coding, medical billing, and health insurance. This provides the foundational knowledge needed to master the coding and billing process that you will be managing in your role. Students then complete our detailed course on Managing the Medical Office which covers a health care overview, leadership training, medical office organization, financial management, policies, procedures and compliance planning, managed care contracts, marketing, human resources, and government-required documentation! For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCHL009 NEW

Date online

Cost $4125

Medical Office Professional

The job of a medical office professional can be multifaceted depending on the size and location of the practice. In a small practice, the assistant may handle all administrative duties whereas in a larger practice, there may be more specialized administrative positions. Some of the duties of a medical office assistant include answering telephones; greeting patients; scheduling appointments, surgeries, and laboratory services; preparing new patient files, ordering office supplies; preparing purchase orders; handling billing and bookkeeping; preparing and filing medical insurance claims; and arranging for hospital admissions. This online program provides the medical office assistant-related knowledge you will need to gain an entry-level position in the medical field. Throughout the program, you will learn medical terminology and how to perform the duties and job responsibilities of a medical office assistant. The end of the program will prepare you for a successful job search in your new career. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCHL010

Date online

Cost $4885

Nurse Assistant/Home Health Aide Training Start your healthcare career today! This dual certificate will open many doors for you whether you want to work in a healthcare facility or home setting. You will learn about basic patient care, medical terminology, nutrition, patient care procedures, communication skills, basic anatomy, safety, and assisting with therapies. Nurse assistants are often the primary caregivers and are in close contact with residents on a daily basis. In this course, you will also gain knowledge that will enable you to provide care to those who choose to live in their own homes or in residential facilities. You will learn about transferring patients, client observation, infection control in the home, and emergency procedures. Basic nursing skills will be taught through classroom lectures, nursing labs and clinical practice in a long-term care facility in the Southbridge area. You will get true on-the-job training with actual patients – a unique opportunity! We keep the class small so that you get valuable one-on-one attention. You will not only gain the knowledge and skills that will enable you to get a job, but you will feel confident in your ability to perform all the duties required as an employee. Prerequisites: High School diploma/GED or college assessment test, CORI/SORI check, completed health form (including immunizations). Acceptance based on a completed application package received on a first-come, first-served basis. Request your application packet today as spaces fill quickly. Upon successful completion of this course, you will be eligible to sit for the Massachusetts Certified Nurse Assistant exam and pass the CNA exam. Student is responsible to purchase the following text(s): Lippincott’s Textbook for Nursing Assistants. Carter, 3rd Edition. ISBN: 978-1-60547-635-3; and Workbook for Lippincott’s Textbook for Nursing Assistants. Carter, 3rd Edition. ISBN: 978-1-60547-636-0. Course #

Date

Day

Time

Cost

qCC at Main Campus in Worcester NCHL380 NCHL380

Sep. 10–Oct. 4

M,T,W,R

4:00 p.m.–9:30 p.m.

$999

Sep. 22–Dec. 2

S

8:00 a.m.–5:00 p.m.

$999

qCC at Southbridge NCHL380

Sep. 22–Dec. 22

S

8:00 a.m.–4:00 p.m.

$999

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 9


HEAlTH CARE NEW

ICD-10 Transition

Be ready for ICD-10-CM with 2010 CD-10-CM Online Training Modules! In this easy-to-use online course, we provide an introduction to ICD-10-CM coding and helps you translate your knowledge of ICD-9-CM coding to the new code set. Expert insight, engaging learning modules, and interactive exercises prepare you for the transition to ICD-10-CM, and a printable Certificate of Completion enables you to prove your ICD-10-CM proficiency to employers and earn 4 Continuing Education Units (CEUs) from the American Association of Professional Coders (AAPC)! For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCHL008

NEW

Sterile Processing Technician Certificate Do you want to be a vital member of a health care team? This program will teach you about the sterile processing department, vital infection control techniques, microbiology, and handling surgical instruments. Infectious disease and illness can spread through health care facilities rapidly and cause great devastation. Therefore, sterilization performed by well-trained and professional sterile processing technicians is a critical component for all health care facilities. You will learn through an interactive, hands-on experience. As a sterile processing technician, you can work in a variety of environments such as hospitals, outpatient care centers, nursing homes, physicians’ offices, and veterinarian offices. Start your training to become sterile processing technician and be a valued member of a health care team! Prerequisites: High School Diploma/GED, completed health information form, strong English skills. CORI/SORI checks will be completed for all students.

Acceptance based on a completed application packet received on a first-come, first-served basis. Request your application packet today! Preferred Application Deadline: Monday, Sept. 23 Note: Days/times below are for the classroom portion of this course. Last 3 weeks of course consist of clinical rotation. Each student required to complete 1 week (40 hours). Please call for further details. Student is responsible to purchase the following text(s): Quick Medical Terminology, 5th Edition. Steiner, Capps. ISBN: 9780-470-88619-9; The Basics of Sterile Procesing, 4th Edition, by Nancy Chobin. Published by Sterile Processing University, LLC; Workbook for The Basics of Sterile Processing, 4th Edition. By Nancy Chobin. Published by Sterile Processing University, LLC. Course # NCHL607

Date

Day

Sep. 17–Dec. 19

M, W

Time

Date online

Cost $2795

ICD-10-CM for the Physician’s Office

Be ready for ICD-10-CM with 2010 CD-10-CM Online Training Modules! In this easy-to-use online course, we provide an introduction to ICD-10-CM coding and helps you translate your knowledge of ICD-9-CM coding to the new code set. Expert insight, engaging learning modules, and interactive exercises prepare you for the transition to ICD-10-CM, and a printable Certificate of Completion enables you to prove your ICD-10-CM proficiency to employers and earn 4 Continuing Education Units (CEUs) from the American Association of Professional Coders (AAPC)! For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCHL006

NEW

Date online

Cost $1595

ICD-10-PCS for Hospitals

Be ready for ICD-10-PCS with ICD-10-PCS Online Training Modules! This easy-to-use online course provides an introduction to ICD-10-PCS coding and helps you translate your knowledge of ICD-9-CM coding to the new code set. Expert insight, engaging learning modules, and interactive exercises prepare you for the transition to ICD-10-PCS, and a printable Certificate of Completion enables you to prove your ICD-10-PCS proficiency to employers and earn 2 continuing education units (CEUs) from the American Association of Professional Coders (AAPC)! For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCHL007

Cost

5:00 p.m.–9:00 p.m. $1195

10 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu

Date online

Cost $1595


HEAlTH CARE

NEW

Fitness and Nutrition Certificate

NEW

Proper nutrition and physical fitness go hand-in-hand when working to maintain a healthy lifestyle. This distance learning course offers a well balanced combination of nutrition and physical fitness training to help you take the first step toward a new career in nutrition and fitness. Proper health management is important to a growing number of consumers who are interested in enhancing their lives through increased physical fitness and better nutrition practices. People often rely on persons who have received fitness and nutrition training who can help them turn their lives around. Our fitness and nutrition course offers a comprehensive introduction on a number of key fitness and nutrition topics. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU005 NEW

Date online

Cost $1675

Administrative Dental Office Assistant

The Dental Office Assistant course reflects the latest information on operating a dental office. It’’s logically organized to cover all of the various tasks an administrative dental assistant encounters. It includes CDT-5 Dental Codes, HIPAA (Health Insurance Portability and Accountability Act) and OSHA (Occupational Safety and Health Administration) guidelines, plus examples of key equipment, forms, and computer technology. A companion CD-ROM simulates dental practice management, offering opportunities to enter and update patient data, post payment and treatment procedures using dental codes, submit e-claims for payment, evaluate reports, and schedule appointments. For more information and to register for this course, go to: http://qcc. theknowledgebase.org For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCHL001

Date online

Cost $1595

Administrative Veterinary Assistant

Veterinary assistant training can help you make a difference in the lives of animals with training. Our veterinary assistant classes can prepare you for a rewarding career working as a veterinary assistant in a veterinary hospital, animal shelter, zoo, university or other environment that requires a background in animal sciences. Developed by veterinary professionals, our veterinary assistant training will teach you the procedures and skills necessary to bring health and comfort to animals and their owners. You can train at home, in your spare time, without disrupting your current job or family responsibilities. There are no classes to attend – ever! Through our veterinary assistant training program, you’ll learn how to channel your love of animals into a rewarding career supporting the activities of the veterinarians and technicians. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCHL002 NEW

Date online

Cost $1425

Wellness Coaching Associate

Natural Health Consultants understand that for true healing to take place that the emotional, mental, physical and spiritual elements of each person must be addressed. Our Natural Health Consultant course will give you broad understanding of the several disciplines that fall under the heading of “natural medicine.” Wellness coaching is about helping people to improve their lifestyle behavior. Wellness coaching is a new field. As it emerges and the world discovers the value of it, it will continue to define and re-define itself. What is clear is that wellness coaching is the application of the principles and processes of professional life coaching to the goals of lifestyle improvement for higher levels of wellness. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCHL011

Date online

Cost $2495

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 11


CAREER & PROFESSIONAl DEVElOPMENT Personal Fitness Trainer Certification

Basic legal Rights – Online Seminars Each week you will log into the seminar from the comforts of your home or office. Attorneys Rebecca and Andrew Brodie will discuss criminal law, civil rights, consumer law, bankruptcy, family law, accidents, torts, liability, landlord-tenant law, and how to represent yourself. Participants will be sent the weekly schedule of topics via email. You will need a computer with internet access and speakers in addition to an email address. Course # NCBU921

Date

Day

Time

Cost

Sep. 13

R

online

free

NCBU921

Oct. 11

R

online

free

NCBU921

Nov. 8

R

online

free

Medical Interpreting Are you bilingual and looking for a way to use your abilities and earn money? Then look no further because this course will provide you the knowledge and skills to start or advance your career as an interpreter. In partnership with Transfluenci Translation and Interpreting Services, we are able to offer you this wonderful opportunity to learn the standards and ethics of the interpreting profession. You must be fluent in both English and at least one other language to take this course. Upon successful completion of this course, you will earn a Certificate of Completion and will be able to apply for jobs in a variety of settings including hospitals, health clinics, community organizations, and many more. You will also be offered an interview with Transfluenci Translation and Interpreting Services for potential employment as an interpreter. Course binder included, textbook not included. This course prepares you for the impending certification exam that will be required of all medical interpreters starting in 2012. Preferred Application Deadline: • Tuesday, Sept. 20 Course # NCBU055

Date

Day

Time

Cost

Sep. 18–Nov. 8

T, R

6:00 p.m.–9:00 p.m.

$895

NCBU055

Oct. 6–Dec. 1

S

9:00 a.m.–4:00 p.m.

$895

There is a shortage of personal trainers in the workforce. Come join this fun field and be a part of what ABC NEWS. com states as the 4th hottest job in the U.S. at a national average of $25 an hour. Whether a career move or for your own personal knowledge get all the information you need to become a Certified Personal Trainer. This challenging course is taught over an 8-week period for better retention and skill competency. The National Exam is held on the 9th week. This course is formatted as a 62-hour program and is comprised of 16 hours of lecture, 16 hours of practical training and a 30-hour internship. It covers topics including biomechanics, exercise physiology, fitness testing, equipment usage and health assessment. CPR/AED is needed to receive the certificate. W.I.T.S. is the only major certifying body in the country providing comprehensive practical training and internship components. Textbook is required and not included in course fees. Call to order and start reading immediately 888-330-9487 {www.witseducation.com} W.I.T.S. is an approved CEU provider for the Board of Certification for Athletic Trainers (BOC), the American Occupational Therapy Association (AOTA), National Certification Board for Therapeutic Massage & Bodywork (NCBTMB), Veterans Training and Education, the International Association of Continuing Education and Training (IACET). Course # NCHL362

Date

Day

Time

Cost

Oct. 13–Dec. 15

S

9:00 a.m.–2:00 p.m.

$699

INFORMATION SESSION Saturday, September 22, 2012 10 am – 11 am QCC Main Campus 670 West Boylston Street, Worcester, MA NEW

Help Desk/Customer Service

Help Desk Customer Service online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professional’s training experience. The training makes certification faster, more convenient, and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the customer. To him or her, you are the company. This curriculum will help you and your team make the most of every interaction and help you to provide the best possible service to your customers, every time. This training includes Help Desk Institute (HDI) Customer Support Specialist (CSS) certification training. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU011

12 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu

Date online

Cost $1999


CAREER & PROFESSIONAl DEVElOPMENT ServSafe® Certification Training & Exam ServSafe® is a one-day course comprised of (1) a training session and (2) a Food Protection Manager Certification Examination. Those who pass the examination receive a nationally-recognized ServSafe® Certification that is valid for five years from the exam date. At the end of this course, participants should be able to: • Define food safety terms • Identify three categories of potential hazards to food safety. • Match specific hazards with the categories identified. • Identify viral, parasitic, fungal, and bacterial food borne illnesses; and their respective causative pathogens, commonly linked foods, most common symptoms, and prevention measures. • Describe how to prevent allergic reactions. • Explain food safety programs that must be in place for Hazard Analysis Critical Control Points (HACCP) and other food safety management systems to be effective. • Explain the seven HACCP principles. • Understand how to develop and implement a HACCP plan. • Describe how to keep food safe when you purchase, receive, store, prepare, cook, hold, cool, reheat, and serve it. • Describe how to properly clean and sanitize food contact surfaces. • Describe the Integrated Pest Management (IPM). • Describe how to keep facilities and equipment sanitary. • Understand the rules and regulations that impact food safety. • Describe how food regulations are written and who enforces them. *Course fee includes all required materials. Course # NCBU825 NCBU825

Date Oct. 15 Nov. 19

Day M M

Time 9:00 a.m.–5:00 p.m. 9:00 a.m.–5:00 p.m.

Cost $219 $219

ServSafe® Food Protection Manager Certification Examination Do you need to recertify? If it has been almost 5 years since you last took the Food Protection Manager Certification Examination, then you are due to renew! Course # NCBU823 NCBU823

Date Oct. 15 Nov. 19

Day M M

Time 3:00 p.m.–5:00 p.m. 3:00 p.m.–5:00 p.m.

Cost $119 $119

Decisions regarding whether courses will run are based on completed, paid registrations. REGISTER EARlY, SO THAT YOuR COuRSE DOES NOT GET CANCEllED. 508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 13


CAREER & PROFESSIONAl DEVElOPMENT Operation T.A.l.E.N.T. Transformation through Academic learning and Experience to Navigate Tomorrow This specialized 10-month certificate program is for individuals with disabilities who are interested in postsecondary training and education. The program focuses on practical skills needed to be successful in entry-level office and business support jobs. You will learn valuable computer, career, and workplace readiness skills. Additionally, you will be placed in a front office internship based on your skills and interests so that you can obtain valuable work experience. You must attend all 3 segments in order to successfully complete the course and receive your certificate. CORI/SORI checks will be completed for each student. Rolling Admission through September 14, 2012, pending open seats available. Kate O’Connor, Program Manager Phone: 508.751.7936 kaoconnor@qcc.mass.edu • Previously titled Project Triumph

Computer Basics September – December Mon, Wed, Fri • 2-3:45 p.m.

Career Exploration, life Skills, Workplace Readiness January – May Tue, Wed, Thur • 2-4 p.m. Internship & Seminar May – June Mon, Tue, Wed, Thur @ internship Fri @ seminar 9 a.m.-12 p.m. Course # NCBU919

14 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu

Cost $2295


CAREER & PROFESSIONAl DEVElOPMENT NEW

eBay Basics of Selling

What is all the fuss is about eBay? Do you have things you would like to sell but don’t have time for a garage sale? Think you’d like to try your hand at starting your own business on eBay but don’t know where to begin? If so, this lively seminar will show you exactly how to get started. You will learn: How to open a seller account; How to determine the value and price of your treasures; How to improve your listings with effective descriptions and photographs; How to open a PayPal account; and How to monitor your listings and complete transactions. Course # NCBU063

Date

Day

Time

Oct. 13

S

9:00 a.m.–12:30 p.m.

$79

NCBU063

Nov. 20

T

6:00 p.m.–9:30 p.m.

$79

NEW

Cost

Publish Your Book Guaranteed

Are you a writer? Do you have a manuscript that you would love to publish? Did you know that many great writers got started by self-publishing? Don’t miss this opportunity to learn how to self-publish and market your book. Topics that will be covered include an overview of the history of publishing; the business and technology of publishing; book design aspects such as cover, spine, binding, and paper stock; production timelines; and marketing issues such as how to set up signing and reading tours, arrange for book reviews, and create a successful retail distribution. Course # NCBU080

Date

Day

Time

Cost

Nov. 7

W

6:00 p.m.–10:00 p.m.

$89

Introduction to Voiceovers

*One-on-One, Online Class* Are people always telling you that you have a great voice? Do you often find yourself listening to your favorite audio book, commercial or cartoon character and thinking, “I could do that”? If so, then you could have what it takes to begin working as a professional Voiceover Artist. The current Voiceover trends have made it easy and affordable for just about anyone to get involved. In this fun and empowering 90-minute introductory workshop, you will learn about the different types of voiceovers and what tools are needed in order to find success in the voiceover industry. Your instructor will coach you in this oneon-one, online setting as you read from real scripts, taking notes on your performance so you can receive a professional voice evaluation later. Come ready to laugh, learn and be inspired... This class is taught by a professional voice actor from the Voice Acting Training Company, Voices For All. Requirements: Students must have Internet Access and Video Chatting capabilities using either of the following free methods: Skype (for PC users) or iChat (for Mac Users). We can also offer this class via telephone if webcam is not available. Course # NCPE857

Date online

Cost $69

Essential Communication Skills for the Workplace Participants will develop knowledge of listening and communication skills that can be used to make them more effective in their daily work. Participants will learn to understand organizational communication including verbal and non-verbal concepts, communicator styles, and the use of communication to improve performance and explore how to give and receive feedback. Course # NCBU630

NEW

Date Oct. 19

Day F

Time 8:30 a.m.–4:30 p.m.

Cost $199

Wedding Planning Consultant Certificate

Many couples get overwhelmed with wedding planning and often rely on a trained wedding planner to help them make their important day as special as possible. The duties of a wedding consultant can vary, but often include helping the happy couple with their wedding ceremony and reception by helping to choose wedding cakes, reception sites, flowers, invitations, and much more! This is an excellent choice in learning more about the work of a wedding planner and how you can learn to help create the most memorable wedding, regardless of size or budget. The best part is that you can study at home to learn more about a career as a wedding planner. We can help you get the training you need to become a wedding consultant. Books included. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU064

Date online

Cost $1545

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 15


CAREER & PROFESSIONAl DEVElOPMENT

NEW

Grant Writing Certificate

The Certificate in Grant Writing course is perfect for anyone wanting to learn the essentials of writing or acquiring grants for private, public, or government use. If you are thinking of starting a business that utilizes grants, learning the essentials of writing, researching, obtaining, maintaining, operations and strategies within the grant system is imperative. Books included. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU010

Date online

Cost $2295

Creating Career, Academic and Personal Success Chart your future goals and plans with the creation of an individualized, web-based Plan. The seminar will focus on strengths, career assessment results, educational options, career research, and establishing goals. 4.0 CEUs with completion of pre and post seminar work. Course # NCPE880 NEW

Job Interview Workshop Worried about missing out on a job because your interviewing skills are not your strongest asset? Do you want to learn how to bring your resume to life in an interview? This workshop will give you the opportunity to practice interviewing skills and receive feedback so that you can improve your chances of getting the job you desire. Course # NCPE536

Date Oct. 2

Day T

Time 9:00 a.m.–12:00 p.m.

Cost $29

Date Oct. 13–14

Day S, U

Time 9:00 a.m.–5:00 p.m.

Cost $329

Home Inspection Certificate

The comprehensive home inspection course is broken down in an easy and understandable format. You study at your own pace. The course is comprised of course books, audio and visual tutorials, exercises and practice quizzes, photos of numerous inspection scenarios, exams and valuable industry updates all delivered to you online. The total system contains 9 study modules. Topics: Structure, Exteriors, Roofs, Electrical, Plumbing, Heating & Cooling, Interiors, Insulation & Ventilation, Business & Marketing. Books included. Course # NCBU012

16 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu

Date online

Cost $1895


CAREER & PROFESSIONAl DEVElOPMENT NEW

HRCI/PHR Certification

The Human Resource Certification Institute (HRCI) is the credentialing affiliate of the Society for Human Resource Management (SHRM), the world’s largest association devoted to professional human resource management. HRCI works to define and maintain the HR body of knowledge, and offers assessments and certification of this knowledge. Human Resource certification demonstrates mastery of the HR body of knowledge and is widely accepted as a symbol of professional achievement. This online, 13 course series, maps to the six functional areas and is an excellent tool for helping learners refresh for the PHR exam. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU018

NEW

Date online

Cost $1695

Interior Decorating and Design Certificate

Are you thinking about starting a career as an Interior Designer? Have you considered setting up your own business and making an income as an Interior Designer? Or maybe you have always wanted to study Interior Design to improve your own home? If you have answered yes to any of these questions then this is the course for you. As an Interior Designer you will consult with your clients to plan and carry out the design of their interior and furnishings. This course covers a whole range of aspects relating to interior design and the elements that need to be considered in the planning stages. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU013

NEW

Date online

Cost $1545

Florist / Floral Design

This floral design course is the perfect place to start to learn more about custom floral design! Whether you are interested in pursuing a career in custom floral design, or just want to learn to make arrangements for the home, office or friends, this course is for you. Unlike traditional floral design schools, we let you study at home! Our floral design materials for beginners are delivered directly to your email and can help you learn the important fundamentals of custom floral design. You study when and where it is most convenient for you. Books included. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU007

Date online

Cost $1695

COMING SOON HVAC Systems Design This course will begin with heat transfer principles that determine building envelope and load calculation factors. Students will perform heat loss and heat gain calculations using the ACCA Manual J and computer software. Students will use the data to size appropriate heating and cooling equipment along with designing and sizing auxiliary equipment such as ductwork, pumps, piping and other accessories. The scope of the buildings and equipment will involve both residential and commercial structures. Emphasis will be focused and the energy efficiency of the building and selected equipment.

NEW

landscaping Certificate

This Landscaping course provides the basic knowledge and industry information needed to be successful in the field of landscape design and architecture. Focusing on three areas of professional practice; design, contracting, and management, traditional topics such as design, plant installation, and pricing, as well as topics not found in most other resources, such as interior landscaping, water gardens, and safety are discussed. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU015

NEW

Date online

Cost $1299

Music Recording, Publishing, and Marketing

Are you a musician looking for your first break on a record label? Have you aspired for a recording contract? Succeed in doing it yourself. First, learn how to record your music and publish a CD, then learn how to market your product through radio, Amazon.com, iTunes, social media sites, retail stores, and entertainment venues. Your audience is waiting for you. Course # NCBU081

Date Nov. 8

Day R

Time 6:00 p.m.–10:00 p.m.

Cost $89

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 17


COMPuTER ClASSES NEW

learn iPhone and iPad Application Development From The Ground up

NEW

Learn the steps for planning, developing, publishing, and marketing apps for Apple iOS and Android mobile devices. Includes a review of native app development requirements, and third party development tools for creating apps with web development skills, and tools that allow app development with little or no programming. Course # NCCS229 NEW

Date Oct. 20

Day S

Time 1:00 p.m.–4:30 p.m.

Cost $149

Adobe InDesign

Adobe InDesign allows you to design and produce stunning documents on your desktop printer or using a professional printer. Or convert your documents to PDF format or publish them on a website. This class will walk you through setting up the InDesign workspace, adding text and graphics to your document, creating layouts with frames and applying formatting with styles. Students will need a copy of InDesign. A trial version is available. A 30-day trial is available for download. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU001 NEW

Date online

Cost $375

AutoCAD

This CAD Certificate program provides training in all aspects of Computer Aided Drafting and Design with the latest versions of AutoCAD. It is invaluable for architects, engineers, interior designers and all others involved in the production of technical drawings. Upon successful completion of this complete AutoCAD training program you will have the knowledge to set up and produce detailed technical drawings in either a two-dimensional or three-dimensional environment. This complete AutoCAD training program including basic and advanced 2D technical drawings, 3D modeling, rendering and customization. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU002 NEW

Date online

Cost $2445

In this introductory, online CAD training course, students will learn the basic features of AutoCAD. New concepts include setting up a drawing, navigating a drawing, basic construction and editing commands, layering techniques, dimensioning and annotation techniques, tiled and floating viewports and an introduction to layouts and basic plotting procedures. Students will use these concepts and procedures in the creation of a variety of two-dimensional technical drawings. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Date online

In this online CAD training course, students will learn the advanced two-dimensional capabilities of AutoCAD. New concepts include: advanced dimensioning techniques such as lateral tolerances and alternate units, advanced viewport creation and paperspace detailing, annotation scaling techniques, multi-layout paperspace plotting, hatching and presentation techniques, tables and fields, layer and selection filters, blocks and symbol libraries, attributes, Dynamic Blocks, externally referenced drawings, raster images, sheet sets, and publishing. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU004 NEW

Cost $835

Date online

Cost $835

AutoCAD III - 3D Modeling

In this online CAD training course you will master the powerful 3D modeling capabilities of the latest versions of AutoCAD. New concepts include 3D workspaces, 3D user coordinate systems, creating and modifying 3D primitives, working with visual styles, 3D navigation tools, Booleans and composite solid modeling, Extrude and Revolve operations, Region modeling, Helix, Sweep and Loft modeling techniques, editing and manipulating models at both the object and sub object levels, 2D drawing extraction procedures, meshes and surface modeling, sections and live sections, assembly modeling, and an introduction to rendering. For more information and to register for this course, go to: http:// qcc.theknowledgebase.org Course # NCBU005 NEW

Date online

Cost $835

Blogging with WordPress

Blogging is a great way to get the word out about your product, expertise or anything that’s on your mind. WordPress is one of the most popular blogging applications, readily available on a lot of web hosts. In this course you will configure WordPress options and customize its appearance. We explore options for blog topics and getting the word out about your blog. You will write blog entries, publish them and then set up accounts for allowing access to your blog. Book included. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU006

AutoCAD I - Introductory 2D

Course # NCBU003

AutoCAD II - Advanced 2D

NEW

Date online

Cost $255

Getting Started with Blogging

If you have thought about starting your own blog, then this is the course for you. In this course you will launch your blog and learn to write for your audience. Topics to be discussed include writing and editing your blog, getting others to contribute, getting the word out about your blog, generating traffic to your blog, and ways you can make money from your blog. Book included . For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU008

18 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu

Date online

Cost $250


COMPuTER ClASSES NEW

Get Started with Podcasting

Got a computer? a microphone? a topic you can talk about? Then you are ready to get started with podcasting! Podcasting allows you to publish audio or video content that you can share with the world. Your listeners can download your message and listen to it on their mobile audio devices. This course will introduce you to the skills you will need to create, edit and publish your audio or video podcast. We will explore tools that are available for creating podcasts, publishing them and how you could make money. Book included. To all seven courses on page, please add the following as last sentence: For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU009 NEW

Date online

Cost $285

Microsoft Access for Beginners

This class will give students a working knowledge of databases, what they are and how to use them. Students will create a database; add tables manually and from templates. This course teaches users to import data into a database and export data out of it. Enrollees will need a copy of Office and a basic understanding of Windows. A 60-day trial version is available. To all seven courses on page, please add the following as last sentence: For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU018 NEW

Date online

Cost $275

Microsoft Access for Professional users

Students will advance their Microsoft Access skills by exploring more advanced topics in Access. Students will create queries, reports, create an Access database, build a switchboard, and will learn to enable password protection. Students need a basic understanding of Access to complete this class and a copy of Office. A 60-day trial version is available. To all seven courses on page, please add the following as last sentence: For more information and to register for this course, go to: http://qcc. theknowledgebase.org

NEW

Microsoft Access: queries

Master the art of queries! Students will create Queries of their data using the Query Wizard and by hand. Students will create queries to update data, delete data and view data. Students will create queries that will combine data from multiple tables. Students will need a copy of Access. A 30-day trial is available. To all seven courses on page, please add the following as last sentence: For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU021 NEW

Date online

Cost $210

Microsoft Access: Reports

Learn to create reports like a pro! Students will create reports in Access using the Reports Wizard and by hand. Reports will include calculations, data summaries. Students will combine data from multiple tables or queries. Students will learn to format reports. Students will create reports that allow for dynamic queries. Students will need a copy of Access. A 30-day trial is available. To all seven courses on page, please add the following as last sentence: For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU022 NEW

Date online

Cost $210

Microsoft Access: Comprehensive

This course is designed to help individuals speed up data entry. Students will create Forms using the Forms Wizard, create subforms, combine data from multiple tables or queries, and apply formatting. Students will need a copy of Access. A 30-day trial is available. To all seven courses on page, please add the following as last sentence: For more information and to register for this course, go to: http://qcc.theknowledgebase.org

This class will give students a working knowledge of databases, what they are and how to use them. Students will learn to view data in a database and change the view by sorting and filtering the data. Students will create a database and learn to define forms for inputs and reports for summarizing the data. Students will learn to create queries to view a subset of data in the database. Students will create charts to display data and a switchboard to manage their database application. Students will create relational databases and learn to create forms, queries and reports that use relational databases. Students will learn to build macros in Access and to use the macros to expand the capabilities of the switchboard. Students will be introduced to the basics of creating VBA applications in Access. Students will need a copy of Office. A 60-day trial version is available. To all seven courses on page, please add the following as last sentence: For more information and to register for this course, go to: http://qcc.theknowledgebase.org

Course # NCBU020

Course # NCBU023

Course # NCBU019 NEW

Date online

Cost $275

Microsoft Access: Forms

Date online

Cost $210

Date online

Cost $375

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 19


COMPuTER ClASSES NEW

Microsoft Excel for Beginners

NEW

This class will give students a working knowledge of electronic spreadsheets, what they are and how to use them. Students will create and format Excel spreadsheets, create and execute formulas, and use the Excel functions. Students will create financial forecast spreadsheets using the Excel financial functions and learn to work with the workgroup features of Excel. A copy of Microsoft Office is needed to complete this course. A 30 day trial is available. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU024 NEW

Date online

Cost $275

This class will give students a working knowledge of electronic spreadsheets, what they are and how to use them. Students will create and format Excel spreadsheets, create and execute formulas, and use the Excel functions. Students will create financial forecast spreadsheets using the Excel financial functions and learn to work with the workgroup features of Excel. A copy of Microsoft Office is needed to complete this course. A 30 day trial is available. For more information and to register for this course, go to: http://qcc.theknowledgebase.org

NEW

Date online

Cost $375

Microsoft Excel for Professional users

Students will advance their Microsoft Excel skills by exploring more advanced topics in Excel. Students will learn to create three-dimensional workbooks, and to link workbooks. Students will create financial forecast spreadsheets using the Excel financial functions. Students will learn to work with the workgroup features of Excel. Students will learn to import data into an Excel spreadsheet and will work with the data using the data management functions of Excel. Students will create Excel macros and will learn the basics of VBA. Students will need a basic understanding of Excel to complete this class. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU025 NEW

Date online

Cost $210

Microsoft Excel: Data Management Features

Learn to manage data using Excel! Student will import data from a database and sort and query the data. Student will summarize data using the database functions and the subtotals command. Students will create Pivot tables and Pivot charts. Students will need a copy of Excel. A 30-day trial is available. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU026

Date online

Students will advance their Microsoft Office skills by exploring more advanced topics in Word, Excel and Access. In Word students will create newsletters, web pages and macros. In Excel, students will create 3-D workbooks and link Excel files, create formulas using the financial functions, manage worksheets that contain databases and create macros. In Access, students will create relational databases, and create queries, forms and reports that use relational databases. Students will be introduced to Access macros and VBA. Students will need a basic understanding of Word, Excel and Access to complete this class. Students will need a copy of Office. A 30-day trial version is available. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU028

Microsoft Excel Comprehensive

Course # NCBU027

Microsoft Office for Professional users

Cost $210

NEW

Date online

Cost $375

Microsoft Outlook: Taming your Inbox

Is there more than Spam cluttering your Inbox? Students will configure Outlook to route their incoming mail to various mailboxes based on the sender or recipient. Students will use the Find command to locate messages. Students will archive old mail. Students will color-code messages for follow-up. Students will need a copy of Outlook. A 30-day trial is available. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU029 NEW

Date online

Cost $210

Microsoft Outlook: Time Management

We all know that Outlook helps us to manage our electronic communications but did you know it can also help you manage your time? Join us as we explore the topic of time management and learn to use the features of Microsoft Outlook that can help us to keep up with appointments, track time spent on projects and organize our work and personal lives a little better. Student will need a copy of Microsoft Outlook. A trial version is available. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU030 NEW

Date online

Cost $210

Microsoft PowerPoint: Multimedia Presentations

Wow your audience with a multimedia extravaganza at your next presentation. Students will add sound, animation and video to their presentations. Students will create a presentation that is synchronized to music or a recorded speech. Students will add slide transitions to their presentations. Students will need a copy of PowerPoint. A 30-day trial is available. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU031

20 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu

Date online

Cost $210


COMPuTER ClASSES NEW

Microsoft Project for Beginners

Students will learn the basics of project management using Microsoft Project. During this course students will build a project plan that includes tasks and resources. Students will learn to manage the project as tasks are completed and to see whether or not the project is on schedule and on cost. Students will use various reporting tools to print and view the project status. Students will need a copy of Project. A 30-day trial version is available. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU032

NEW

Date online

Cost $275

Microsoft Project for Professional users

Students will be able to track the progress of a project and troubleshoot problems with schedules and resource usage. Students will be able to customize the Project environment and to publish the project information using various reports, charts and web page options. Students will be able to pool resources within a project and to link multiple projects together. Students will need a copy of Project. A 30-day trial version is available. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU033

NEW

Date online

Cost $375

Microsoft Publisher

Microsoft Publisher allows you to design documents from calendars to business cards, newsletters to brochures. In this course we will learn to create documents using templates and learn to add and format text and images. You will learn design techniques as well as how to use publisher. You will need a copy of Microsoft Publisher. A 60-day trial is available. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU034

NEW

Date online

Cost $375

Microsoft Word: Desktop Publishing

Learn to create newsletters and flyers using Microsoft Word. Students will format their page using column layout. Students will add graphics, tables and embellishments to their documents. Students use styles to make formatting and updating the newsletter easier. Students will need a copy of Word. A 30-day trial is available. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU035

Date online

Cost $210

NEW

Professional Bookkeeping Certificate with quickBooks

This Professional Bookkeeping course will show you the essentials of record keeping for a small business and will show why it’s necessary to track information. The course will give you a greater understanding of the purpose and process of record keeping. Professional Bookkeeping teaches you how to sort through the masses of information and paperwork, how to record what is important for a business, and how to use that information to grow a business for success. This course helps prepare you to take the NACPB Bookkeeping Certification exam. Professional Bookkeeping also assists you in setting up and running a thriving home-based bookkeeping business. This course includes 50 lessons on DVD. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU037 NEW

Date online

Cost $2375

quickBooks® Pro

This course was developed for owners of small businesses, all of which may have different needs. The topics are more advanced than the QuickBooks Introduction course. Students will learn how to set-up QuickBooks Pro and track customer information that is pertinent to the accounting needs of their business. This software allows the business owner to: create estimates, track job costs, progress, inventory, invoice customers, track receivables, pay bills with sales tax, complete payroll, and employee’s work hours. In addition, this course also teaches the user to; write form letters in Microsoft Word, create reports in Microsoft Excel, and create financial statements. Students will need to have a copy of QuickBooks. Book included. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU038

Date online

Cost $275

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 21


COMPuTER ClASSES Microsoft Office 2010 Certificate Learn the essentials of computing in today’s technological workplace for a wide variety of occupations. Through handson, instructor-led classes, you will learn to create a professional document in Word, use formulas in Excel, create presentations in PowerPoint, and maintain a database in Access. This program is designed for those who want to establish basic level computer proficiencies to succeed at a new job or to enter the job market. The certificate you will receive lists the competencies you have mastered through the course. This certificate is a great complement to your resume during your job search. A basic knowledge of computers and Microsoft Windows is required. Course # NCCS213 NCCS213

Date Sep. 17–Oct. 15 Oct. 23–Nov. 15

Day M, W T, R

Time Cost 6:00 p.m.–9:00 p.m. $299 9:00 a.m.–12:00 p.m. $299

Computer Basics Certificate Do you fear the computer or just haven’t put any time into figuring out how it works? Well this is your opportunity to join many like you and learn how to use that computer! This hands-on course will provide significant practice so that you gain the skills needed for everyday computer use. Many topics will be covered including: using the mouse/keyboard; navigating Windows; opening, closing and sizing windows; functions of the control panel; using My Documents and My Pictures; starting/ quitting programs; features of the internet; and email accounts. This course is designed for those that have very little or no experience using the computer. Whether you are looking to use the computer as part of your job or for personal use, this course will be of great benefit!

Advanced Microsoft Office 2010 Certificate

Great course for non-native English speakers!

Prerequisites: Microsoft Office 2010 Certificate or demonstrated knowledge of Microsoft Office applications.

Course # NCCS404 NCCS404

Date Oct. 2–18 Nov. 26–Dec. 12

Day T, R M, W

Time Cost 9:00 a.m.–12:00 p.m. $219 6:00 p.m.–9:00 p.m. $219

Enhance your computer skills and make yourself a more valued employee! This comprehensive course builds from our Microsoft Office 2010 Certificate and takes you several steps further. Through hands-on, instructor-led classes, you will learn about tables, charts, mailing labels and newsletters in Word; financial functions, creating/sorting/querying a table, creating templates and working with multiple worksheets in Excel; maintaining a database and creating reports and forms in Access; and customizing presentations in PowerPoint. The certificate you will receive lists the competencies you have gained through the course; which is a great compliment to your resume. 2.4 CEUs

Course # NCCS225

Date Nov. 19–Dec. 12

Day M, W

Time 6:00 p.m.–9:00 p.m.

Cost $349

TECHNICAl & TRADES Construction Supervisor Training Prepare for the Massachusetts Construction Supervisor’s License Exam. With an Unrestricted Construction Supervisor’s License (CSL), you can pull building permits to build buildings containing less than 35,000 sq. feet of enclosed space, one or two family dwellings, buildings for farm purposes and retaining walls less that 10 ft. in height. The exam is not about construction, but knowledge of building codes. If your profession or business requires you to deal with contracts, contractors, building inspectors, property managers, etc., you will find this course very helpful.

To Register – call 1.800.221.0578 or go to www.contractorsuccess.com. Course # NCBU912

Date Oct. 1–Nov. 26

22 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu

Day M

Time 6:00 p.m.–9:30 p.m.

Cost $295


TEST PREPARATION GED Predictor Test The GED Predictor / Practice Test provides an accurate prediction of how well a person would score on the actual GED test. This practice test determines how ready the individual is to take the test and what areas to focus on and review. This test takes approximately 4 hours and is taken over 2 days. Please call Jo-Ann Donahue for an appointment at 508.751.7905. Cost $30. Course # NCBS022

Day M, W, R

Cost $30

SAT Prep Course Intensive customized learning program designed to provide a thorough review of all content areas found on the SAT. In addition, students will gain clear insight into the structure and scoring of the test. Special attention is given to winning strategies which lead to increased confidence and higher achievement. Student is responsible to purchase the following text(s): The Official SAT Study Guide, 2nd Edition by College Board. ISBN: 978-0-87447-852-5. Course # NCBS796 NCBS796

Date Oct. 13–Nov. 17 Oct. 16–Nov. 15

Day S T, R

Time Cost 10:00 a.m.–3:00 p.m. $249 5:00 p.m.–8:00 p.m. $249

SAT Prep – Reading/Writing This course will provide you a review of the writing and reading components of the SAT test. You will learn strategies and beneficial tips to help you get a higher score. Constructive feedback will enable you to correct mistakes and gain better insight into your strengths and weaknesses. Student is responsible to purchase the following text(s): The Official SAT Study Guide, 2nd Edition by College Board. ISBN: 978-0-87447-852-5. Course # NCBS791

Date Sep. 18–Oct. 2

Day T

Time 5:00 p.m.–8:00 p.m.

Cost $99

MCAS Prep This FREE preparation program is available to individuals who have completed or will complete 12th grade between 20032014. This program includes subject-specific tutoring, college seminars, textbooks, Accuplacer testing, and bus passes. Students gain job readiness skills such as resume writing and interviewing techniques. For more information and/or to register, please contact Kate O’Connor at 508.751.7936 kaoconnor@qcc.mass.edu

Distance learning GED Preparation A combination of online and workbook based instruction. For this course you must have an internet connection and basic computer skills. This course requires 5-7 hours per week studying from home. This is a great opportunity to study for the GED at your own pace – around your own schedule. Our instructors work with you online and by email toward your success. There is a minimum of 4 face-to-face meetings required for this course. Please call 508.751.7930 for more information. Course # NCBS834

SAT Prep - Math This course will review the math component of the SAT test. You will cover common mistakes and also learn the strategies that will help you to earn a higher score. Learn how to approach certain math questions and get tips on how to reach the correct answers. Student is responsible to purchase the following text(s): The Official SAT Study Guide, 2nd Edition by College Board. ISBN: 978-0-87447-852-5. Course # NCBS790

Date Sep. 20–Oct. 4

Day R

Time 5:00 p.m.–8:00 p.m.

Cost $99

Cost Free

TOEFl Test Preparation This TOEFL Test Prep Course is packed with everything you need to succeed on the TOEFL test. We show you exactly what to expect on the test, tell you precisely how the test is scored and give you hundreds of authentic test questions to study for practice. You will receive a textbook, a CD-ROM, and access to 2 full-length authentic TOEFL practice tests online. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBS025

Date online

Cost $665

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 23


BIlINGuAl COMMuNICATIONS FOR THE WORKPlACE NEW

Spanish for Banking

Spanish for Banking is a self-paced, online Spanish course designed for banking and credit union professionals wanting to communicate with their Spanish-speaking customers. In addition to basic greetings and general Spanish vocabulary, the course also covers customer service terms, phrases dealing with opening an account, cashing a check, depositing a check, withdrawals and transfers, applications, and general banking vocabulary. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU039 NEW

Date online

Cost $165

Spanish for Construction

Spanish for Construction is a self-paced, online Spanish course designed for construction workers, contractors, foreman, and anybody who works with Spanish-speaking employees and co-workers in the construction industry. In addition to basic greetings and general Spanish vocabulary, the course also covers building areas, hand tools, power tools, construction equipment, building supplies, hardware, landscaping, painting, and electrical terms, safety equipment, and supervisory expressions. For more information and to register for this course, go to: http://qcc. theknowledgebase.org NEW

legal Court Interpreter Spanish (Basic)

The Basic (3-unit) English - Spanish Course for Court Interpreters prepares aspiring bilinguals to approach the career of legal interpretation equipped with fundamental skills and knowledge. Students are expected to be fully bilingual in both languages. The Basic course has been designed for those aspiring interpreters who are preparing to start their carrier in the field of legal interpretation. To achieve a necessary level of qualification to practice the profession, further training is highly recommended. The large portion of the Basic course is dedicated to stages of criminal procedures to emulate the approach of the Consortium and the Federal Interpreter Program. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU017

NEW

Date online

Cost $1195

legal Court Interpreter Spanish (Advanced)

The Advanced (8-unit) English - Spanish Course for Court Interpreters provides in-depth training to legal interpreters. Students are expected to be fully bilingual in both languages. This course offers a comprehensive approach to theoretical and practical training for aspiring and working legal interpreters. It consists of six major components distributed among eight units. For more information and to register for this course, go to: http:// qcc.theknowledgebase.org Course # NCBU016

Date online

Cost $2995

Course # NCBU040 NEW

Date online

Cost $165

Spanish for Educators

Spanish for Educators is a self-paced, online Spanish course designed for teachers, administrators, front office staff, and anyone working with Spanish-speaking students and parents. In addition to basic greetings and general Spanish vocabulary, the course also covers phrases for the reception area, registration, classroom items, phrases for younger students, study skills, behavior, school rules, and course titles. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU041 NEW

Date online

Cost $165

Spanish for EMTs & Paramedics

Spanish for EMTs & Paramedics is a self-paced, online Spanish course designed for EMTs, Paramedics, and Emergency Responders dealing with medical situations with the Spanish-speaking public. In addition to basic greetings and general Spanish vocabulary, the course also covers responding to emergencies, common injuries, water emergencies, body parts, organs, the examination, pain descriptions, patient care, asking for intake information, medical history, and insurance vocabulary. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU042

24 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu

Date online

Cost $165


BIlINGuAl COMMuNICATIONS FOR THE WORKPlACE NEW

Spanish for Firefighters

NEW

Spanish for Firefighters is a self-paced, online Spanish course designed for firefighters and emergency responders during a fire situation wanting to communicate with the Spanish-speaking public. In addition to basic greetings and general Spanish vocabulary, the course also covers firefighting vocabulary and phrases, fire and life safety inspections, water emergencies, general emergencies & common injuries, medical vocabulary, intake information, building areas, directions and safety equipment. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU043 NEW

Date online

Cost $165

Spanish for Food Service

Course # NCBU044 NEW

Date online

Cost $165

Spanish for Manufacturing is a self-paced, online Spanish course designed for managers, supervisors, team leaders, or anybody who works with Spanish-speaking employees and co-workers in a manufacturing setting. In addition to basic greetings and general Spanish vocabulary, the course also covers job titles, factory vocabulary, common actions and commands, hand tools, power tools, supplies and materials, hardware, cleanup terms, measurements, safety equipment, job expectations, job performance, supervisory terms, schedules and shifts, and hazardous materials. For more information and to register for this course, go to: http://qcc.theknowledgebase.org

NEW

Date online

Course # NCBU047

Cost $165

Date online

Cost $165

Spanish for law Enforcement

Spanish for Law Enforcement is a self-paced, online Spanish course designed for Police Officers and Law Enforcement Personnel wanting to communicate with the Spanish-speaking public. In addition to basic greetings and general Spanish vocabulary, the course also covers law enforcement occupations, departments and units, interviewing the public, law enforcement commands and phrases, traffic laws and problems, the raid, weapons, accidents and injuries, people descriptions, and the Miranda Warning. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU048 NEW

Spanish for Manufacturing

Course # NCBU049

Spanish for Human Resources is a self-paced, online Spanish course designed for HR professionals and anyone hiring Spanishspeaking employees. In addition to basic greetings and general Spanish vocabulary, the course also covers job titles, departments, reception terms, employment applications, verification and pay, payroll, benefits, medical insurance, hiring, training, job expectations, job performance, and accidents and common injuries. For more information and to register for this course, go to: http:// qcc.theknowledgebase.org

NEW

Spanish for Food Service is a self-paced, online Spanish course designed for restaurant managers, wait staff, cooks, and anyone working with Spanish-speaker employees and co-workers. In addition to basic greetings and general Spanish vocabulary, the course also covers hiring, training, job expectations, job performance, accidents and emergencies, menu terms, meats, seafood, fruits, vegetables, beverages, service station, condiments, types of china and flatware, room set-up, and cleaning supplies. For more information and to register for this course, go to: http://qcc. theknowledgebase.org

Spanish for Human Resources

Date online

Cost $165

Spanish for Health Care

Spanish for Health Care is a self-paced, online Spanish course designed for nurses, doctors, health care administrators, front desk workers, and anyone working with Spanish-speaking patients. In addition to basic greetings and general Spanish vocabulary, the course also covers job titles, admissions and initial intake, insurance terms, body parts and organs, medical history, patient examination, discharge instructions, and common injuries and accidents. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU045

Date online

Cost $165

Spanish for Hospitality

Spanish for Hospitality is a self-paced, online Spanish course designed for hotel and housekeeping supervisors of Spanishspeaking employees and guests. In addition to basic greetings and general Spanish vocabulary, the course also covers lodging vocabulary, housekeeping phrases, cleaning supplies, maintenance and grounds terms, hiring, training, job expectations, and job performance. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU046

Date online

Cost $165 508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 25


BIlINGuAl COMMuNICATIONS FOR THE WORKPlACE NEW

Spanish for Public Safety Officers

NEW

Spanish for Public Safety Officers is a self-paced, online Spanish course designed for public safety officers and emergency responders who want to communicate with the Spanishspeaking public. The course incorporates law enforcement, firefighting, and EMT/Paramedic vocabulary. In addition to basic greetings and general Spanish vocabulary, the course also covers emergency responder occupations, departments and units, interviewing the public, law enforcement commands and phrases, traffic laws and problems, the raid, weapons, firefighting terms and phrases, fire and life safety inspections, water emergencies, body parts and organs, accidents and injuries, pain descriptions, people descriptions, and the Miranda Warning. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU050 NEW

Date online

Cost $165

Spanish for Social Services

Spanish for Social Services is a self-paced, online Spanish course designed for social workers, counselors, non-profit office staff and administrators, ministers, and anyone working with Spanishspeakers in an outreach capacity. In addition to basic greetings and general Spanish vocabulary, the course also covers job titles and people, the outreach visit, social work terms, interview phrases, insurance vocabulary, medical history, feelings, agency services, common places, accidents/common injuries and emergencies. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU051

Date online

Cost $165

Spanish for the Workplace

Spanish for the Workplace is a self-paced, online occupational Spanish course that seeks to bridge the communication gap between English and Spanish-speaking co-workers and clients. The course is designed for beginning Spanish learners who simply want to communicate in basic Spanish as well as the opportunity to learn approximately 700 commonly used Spanish words and phrases in the workplace. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU052

NEW

Date online

Cost $165

Spanish for Warehouses & Distribution Centers

Spanish for Warehouses & Distribution Centers is a self-paced, online Spanish course designed for managers, supervisors, team leaders, or anybody who works with Spanish-speaking employees and co-workers in a warehouse or distribution center setting. In addition to basic greetings and general Spanish vocabulary, the course also covers warehouse terms, forklift parts and phrases, building areas, directions, common actions and commands, supplies and materials, hardware, clean-up terms, measurements, safety equipment, job expectations, job performance, supervisory terms, schedules and shifts, and hazardous materials. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU053

26 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu

Date online

Cost $165


COllEGE TO CAREER NEW

Interior Decorating and Design Certificate

Are you thinking about starting a career as an Interior Designer? Have you considered setting up your own business and making an income as an Interior Designer? Or maybe you have always wanted to study Interior Design to improve your own home? If you have answered yes to any of these questions then this is the course for you. As an Interior Designer you will consult with your clients to plan and carry out the design of their interior and furnishings. This course covers a whole range of aspects relating to interior design and the elements that need to be considered in the planning stages. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU013

NEW

Date online

Cost $1545

Publish Your Book Guaranteed

Are you a writer? Do you have a manuscript that you would love to publish? Did you know that many great writers got started by self-publishing? Don’t miss this opportunity to learn how to self-publish and market your book. Topics that will be covered include an overview of the history of publishing; the business and technology of publishing; book design aspects such as cover, spine, binding, and paper stock; production timelines; and marketing issues such as how to set up signing and reading tours, arrange for book reviews, and create a successful retail distribution. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU080

NEW

Date Nov. 7

Day W

Time 6:00 p.m.–10:00 p.m.

Cost $89

Florist / Floral Design

This floral design course is the perfect place to start to learn more about custom floral design! Whether you are interested in pursuing a career in custom floral design, or just want to learn to make arrangements for the home, office or friends, this course is for you. Unlike traditional floral design schools, we let you study at home! Our floral design materials for beginners are delivered directly to your email and can help you learn the important fundamentals of custom floral design. You study when and where it is most convenient for you. Books included. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU007

Date online

Cost $1695

Decisions regarding whether courses will run are based on completed, paid registrations. REGISTER EARlY, SO THAT YOuR COuRSE DOES NOT GET CANCEllED.

NEW

landscaping Certificate

This Landscaping course provides the basic knowledge and industry information needed to be successful in the field of landscape design and architecture. Focusing on three areas of professional practice; design, contracting, and management, traditional topics such as design, plant installation, and pricing, as well as topics not found in most other resources, such as interior landscaping, water gardens, and safety are discussed. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU015 NEW

Date online

Cost $1299

Wedding Planning Consultant Certificate

Many couples get overwhelmed with wedding planning and often rely on a trained wedding planner to help them make their important day as special as possible. The duties of a wedding consultant can vary, but often include helping the happy couple with their wedding ceremony and reception by helping to choose wedding cakes, reception sites, flowers, invitations, and much more! This is an excellent choice in learning more about the work of a wedding planner and how you can learn to help create the most memorable wedding, regardless of size or budget. The best part is that you can study at home to learn more about a career as a wedding planner. We can help you get the training you need to become a wedding consultant. Books included. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU064

Date online

Cost $1545

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 27


COllEGE TO CAREER NEW

Fitness and Nutrition

Proper nutrition and physical fitness go hand-in-hand when working to maintain a healthy lifestyle. This distance learning course offers a well balanced combination of nutrition and physical fitness training to help you take the first step toward a new career in nutrition and fitness. Proper health management is important to a growing number of consumers who are interested in enhancing their lives through increased physical fitness and better nutrition practices. People often rely on persons who have received fitness and nutrition training who can help them turn their lives around. Our fitness and nutrition course offers a comprehensive introduction on a number of key fitness and nutrition topics. For more information and to register for this course, go to: http://qcc.theknowledgebase.org

NEW

Course # NCBU005

Computer Technician

This course will give you real-world practical experience to ensure that you gain the skills you need to excel in the workforce. The curriculum is designed to prepare you to work with hardware, software, maintain or repair equipment, troubleshoot a variety of computer issues, security issues, and much more. Help you gain the knowledge and skills needed to earn CompTIA A+ certification and train you to begin working immediately upon completion. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCCS228

Date online

Cost $1659

Inpatient/Outpatient Medical Coding and Billing This program prepares students for both inpatient and outpatient medical coding and billing careers and helps them gain the knowledge and skills required for the national certification exams. Students focus on medical terminology, coding standards, and specific code sets. A significant portion of the program will be spent training on the 3M™ Coding and Reimbursement System, which is used by many industry employers and prepares students to transition to the workplace. The program’s online learning platform provides 24/7 access to the curriculum and interactive learning tools, allowing students to study on a schedule that fits their individual lifestyles. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCHL398

Date online

Date online

Cost $1675

Medical Transcription The Medical Transcription online training program helps students develop the knowledge and skills of quality medical transcriptionists, specifically focusing on keyboarding, language and grammar, and medical terminology. The program also emphasizes practical experience, and by graduation, students will have transcribed hundreds of authentic dictations, preparing for a quick and successful transition to the workplace. The program’s unique online platform helps students develop employer-valued time management skills by providing them access to all of the curriculum and interactive learning tools whenever it is most convenient for the student, allowing them to study on a schedule that fits their individual lifestyles. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCHL404

Cost $2479

Decisions regarding whether courses will run are based on completed, paid registrations. REGISTER EARlY, SO THAT YOuR COuRSE DOES NOT GET CANCEllED. 28 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu

Date online

Cost $2119


COllEGE TO CAREER NEW

legal Court Interpreter Spanish (Basic)

The Basic (3-unit) English - Spanish Course for Court Interpreters prepares aspiring bilinguals to approach the career of legal interpretation equipped with fundamental skills and knowledge. Students are expected to be fully bilingual in both languages. The Basic course has been designed for those aspiring interpreters who are preparing to start their carrier in the field of legal interpretation. To achieve a necessary level of qualification to practice the profession, further training is highly recommended. The large portion of the Basic course is dedicated to stages of criminal procedures to emulate the approach of the Consortium and the Federal Interpreter Program. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCBU017

NEW

Date online

Cost $1195

legal Court Interpreter Spanish (Advanced)

The Advanced (8-unit) English - Spanish Course for Court Interpreters provides in-depth training to legal interpreters. Students are expected to be fully bilingual in both languages. This course offers a comprehensive approach to theoretical and practical training for aspiring and working legal interpreters. It consists of six major components distributed among eight units. For more information and to register for this course, go to: http:// qcc.theknowledgebase.org Course # NCBU016

NEW

Date online

Cost $2995

learn iPhone and iPad Application Development From The Ground up Learn the steps for planning, developing, publishing, and marketing apps for Apple iOS and Android mobile devices. Includes a review of native app development requirements, and third party development tools for creating apps with web development skills, and tools that allow app development with little or no programming. For more information and to register for this course, go to: http://qcc. theknowledgebase.org

Course # NCCS229

Date Oct. 20

Day S

Time 1:00 p.m.–4:30 p.m.

Cost $149

Facebook for Business

Advanced Skills for Businesses and Organizations Find out what goes on behind the scenes on Facebook Pages and how to increase the chances that your message is seen and acted on. Discover new tools and proven techniques to increase business and expand your reach. Discuss how to adapt your marketing message for the Facebook platform and how to integrate Facebook across all marketing areas. This is an advanced class and assumes you have started a Page on Facebook and have some basic knowledge of the platform. Course # NCBU231 NEW

Date Oct. 1 – 26

Time online

Cost $245

Wellness Coaching Associate

Natural Health Consultants understand that for true healing to take place that the emotional, mental, physical and spiritual elements of each person must be addressed. Our Natural Health Consultant course will give you broad understanding of the several disciplines that fall under the heading of “natural medicine.” Wellness coaching is about helping people to improve their lifestyle behavior. Wellness coaching is a new field. As it emerges and the world discovers the value of it, it will continue to define and re-define itself. What is clear is that wellness coaching is the application of the principles and processes of professional life coaching to the goals of lifestyle improvement for higher levels of wellness. For more information and to register for this course, go to: http://qcc.theknowledgebase.org Course # NCHL011

Date online

Cost $2495

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 29


VETERAN SPECIFIC COuRSES

We will be offering courses in the Fall, 2012 specially designed for Veterans and their Spouses, supported by DOD.

For more information and to register for any of these courses, go to: http://qcc.theknowledgebase.org

30 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu


PERSONAl ENRICHMENT

Take a Trip!

Plan in advance and start saving now! NEW

Affordable Excursions

Looking to take a vacation to an amazing location, but think it’s too expensive? Think again! In collaboration with Collette Vacations, the Training & Education Center is offering trips to some of the most wonderful locations in the US and abroad. Guided tours and leisure time will allow you to really enjoy the location you choose.

New York Holiday

Tour the big apple see Greenwich Village, Wall Street, Chinatown, Empire State Building, Ellis Island, United Nations, Chrysler Building, Ground Zero, Radio City Music Hall, Statue of Liberty, shopping on Fifth Avenue, and more. Course # NCPE499

Date Dec. 3–7, 2012

Reflections of Italy

Highlights include: Rome, Colosseum, Assisi, Perugia, Siena, Florence, Chianti Winery, Venice, Murano Island, Lugano, Switzerland and Lake Como. Course # NCPE499

Date Mar. 13–22, 2013

California’s Wine Country

Highlights include: Golden Gate Bridge, Fisherman’s Wharf, Muir Woods, Cowgirl Creamery, Napa and Sonoma Valleys, Napa Valley Wine Train, Kendall Jackson Wine Center, Korbel Champagne, Bodega Bay, Sebastiani Vineyards and Winery. Course # NCPE499

Date Apr. 5–11, 2013

Visit o u r w e bs ite for mo informat re detailed ion direct to including ur with pric links informat ing ion.

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 31


PERSONAl ENRICHMENT

A Woman’s Guide to Money Matters Bring your mother, sister, daughter and friends to discuss from a woman’s point of view, paying for a child’s education expenses and preparing for and living in retirement. Together we’ll learn what you can do now to help address your financial goals and create a strategy for the future. Course # NCBU929

Date Sep. 26

Day W

Time 6:00 p.m.–7:00 p.m.

Cost free

Retirement Has Changed. What’s Your Next Move?

Do you know whether you are on track to achieve your retirement goals? Or do you think you may have to work a little longer? This seminar shows you how to take inventory or current assets and determine how much income you may need during retirement. We will also cover how to structure retirement plan distributions to best suit your personal needs. Course # NCPE571

Date Dec. 5

Day W

Time 6:00 p.m.–7:00 p.m.

Cost free

Foundations of Investing This seminar covers the key features of bonds, stocks, and mutual funds as well as the importance of proper asset allocation. NEW

Course # NCPE570

Date Oct. 11

Day R

Time 6:00 p.m.–7:30 p.m.

Cost free

Belly Dancing for All Ages Come have some fun and exercise at the same time! Strengthen and develop your core muscles while you learn basic dance steps, moves, and choreography from our well-trained instructor. Bring friends, or come alone, either way you are sure to have fun dancing the night away. Dress comfortably. Course # NCPE666

Date Oct. 7–Nov. 11

Day U

Time 5:00 p.m.–6:00 p.m.

Cost $69

Stress Management Coach - level 1 & 2

Stress Management Coaching is more than just a course about stress. It is an experience. You will find a toolbox of skills for immediate application and for immediate benefits to prevent and manage stress in your life and the lives of others. You will learn about stress; you will learn and practice specific techniques; and you will be inspired to continue a life-long program of stress management. Stress Management Coaching is a growing field that provides powerful approaches to a healthy and balanced life. For more information and to register for this course, go to: http://qcc. theknowledgebase.org Course # NCBU054

32 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu

Date online

Cost $2495


PERSONAl ENRICHMENT How to Raise a Money-Smart Child

American Sign language Basics

This seminar is a great way for parents and grandparents to learn some tools and techniques for talking with their children and grandchildren about money.

Here is your chance to start learning sign language in a comfortable atmosphere. Learn the alphabet and signs that will enable you to have a basic conversation. You will practice signing with your classmates so that you gain confidence. This is a great introduction to sign language and perhaps will encourage you to learn even more. This course is for people of all ages; so bring a friend and join the fun.

Course # NCPE824

Date Nov. 14

Day W

Time 6:00 p.m.–7:00 p.m.

Cost free

Reiki I Reiki (pronounced Ray-key) is a natural healing method using life energy flow for relaxation, balance and well-being. You will learn the history of Reiki and receive four Reiki I attunements. You will learn standard hand positions to treat yourself and others and give and receive a Reiki treatment. Upon completion of the class, you will be able to practice Reiki on yourself and others. This course is beneficial for healthcare professionals as well as the general public. This activity has been submitted to the American Holistic Nurses Association (AHNA) for approval to award contact hours. AHNA is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. (6 contact hours) Course # NCPE855

Date Oct. 20

Day S

Time 9:30 a.m.–5:30 p.m.

Cost $119

Date Oct. 15–Dec. 10

Day M

Time 6:00 p.m.–8:00 p.m.

Cost $149

laughter is the Best Medicine Laughter has numerous health benefits that people are not aware of. Many are unaware of how it helps the brain, heart, lungs, stomach and the bloodstream. These health benefits are shared with others combined with some clean family humor during my presentation. Laughter is contagious. We must learn how to laugh and to do it more often. Come and enjoy this workshop. It’s a step toward living healthier. Course # NCHL412

Date Nov. 19

Day M

Time 7:00 p.m.–9:00 p.m.

Cost $29

Stand-up Comedy

Reiki II Reiki is a natural healing method which uses universal life energy to restore balance -- body, mind, spirit and emotions. The history of Reiki is reviewed. You will receive a Reiki II attunement; learn Reiki 2nd Degree symbols; and learn more about the intuitive aspect of Reiki. You will practice sending Reiki at a distance and give and receive a Reiki treatment with added symbols. Upon completion of the class, you will be even more empowered with Reiki and will be able to send Reiki healing distantly, in addition to practicing Reiki for yourself and others in person. This course is beneficial for healthcare professionals as well as the general public. This activity has been submitted to the American Holistic Nurses Association (AHNA) for approval to award contact hours. AHNA is accredited as an approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. (7 contact hours) Prerequisite: Reiki I certification from any Reiki Master. Course # NCPE856

Course # NCPE821

Date Nov. 10

Day S

Time 9:00 a.m.–5:30 p.m.

Cost $199

Are you interested in performing, writing or producing comedy? In this introduction to stand-up comedy course you will learn how to get material and write a joke from set-up to punch line. You’ll also gain knowledge about creating your own style, doing impressions, writing song parodies and secret comedy formulas, getting a gig, booking a show, getting an audition and dealing with hecklers. There will be a chance to perform at an actual comedy show, appear on cable TV, and listen to a guest speaker. Give this course as a gift or take it as a stress buster. Course # NCBU922

NEW

Date

Day

Time

Cost

Oct. 15–Nov. 5

M

7:00 p.m.–9:00 p.m.

$69

How to Pay for College Without Sacrificing Your Retirement

Author of Pay for College Without Sacrificing Your Retirement, Tim Higgins will address the most efficient ways to address the high cost of college. Parents with children of all ages, come hear college planning observations and strategies that you will not hear from your local high school. Topics will include, but not limited to: How every family can more efficiently plan for future college expenses; learn why Bill Gates could get financial aid; How to pay for college with or without financial aid; how to predict your financial aid package even before you apply; the #1 question to ask colleges that may save you thousands off the total cost; and more. Course # NCBS795

Date Oct. 30

Day T

Time 6:30 p.m.–9:00 p.m.

Cost $19

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 33


uGotClass

Get skills for the 21st century! Increase your value to your employer! Boost your organization’s bottom line!

2 Options: • Earn a certificate by taking required course series • OR Take courses individually

Social Media for Business Certificate

eMarketing Essentials Certificate

Get in on this exciting and growing way to communicate, market and serve your customers and clients. For businesses, nonprofits, government, and other organizations. From Facebook to Twitter, blogging, YouTube, LinkedIn, and more, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization. Learn how social media are used to develop a two-way communication and marketing strategy for your organization. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social media into your communication and marketing. Whether you are new to social media or already involved, you will come away with both an understanding of social networks and practical, how-to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social networks.

Come get a fundamental yet advanced introduction to eMarketing, including improving email promotions, analyzing your web site traffic, doing search engine optimization, and how to successfully employ online advertising. Relevant for any type of organization, including businesses, companies, nonprofits, and government agencies. No eMarketing experience or expertise is necessary. If you are already at an advanced level, your instructors are experts and can provide the latest most advanced information and answer your toughest questions.

Introduction to Social Media Course # NCBU200

Date Sep. 4 – 28

Date Oct. 1 – 26

Course # NCBU203

Date Sep. 4 – 28

Time online

Cost $195

Time online

Cost $195

Time online

Cost $195

Boosting Your Website Traffic Time online

Cost $195

Time online

Cost $195

Marketing using Social Media Course # NCBU201

Improving Email Promotions

Course # NCBU204

Date Oct. 1 – 26

Online Advertising Course # NCBU205

Date Nov. 5 – 30

Integrating Social Media in Your Organization Course # NCBU202

Date Nov. 5 – 30

Time online

Cost $195

Certificate Discount Register for all three courses and pay only $495…..save $90!

Certificate Discount

Register for all three courses and pay only $495…..save $90! 34 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu


uGotClass lEED Green Associate Exam Preparation

Entrepreneur Boot Camp

Acquire the fundamental concepts of green building. Then prepare yourself to take the Green Associate exam and earn the LEED Green Associate credential from the Green Building Certification Institute. The course is intended for design, construction and real estate professionals, building owners, or anyone who wants to develop their knowledge in this area. You will examine case studies of LEED certified building projects, concepts of integrated design, third-party verification and the LEED administration process. Kelly Gearhart, your instructor, holds the designations LEED AP B+C and LEED AP O+M, and will answer your questions in the online discussion.

Starting a business is something that all of us have thought about at one time or another. Everyone wants to be their own boss. Yet statistics show that most businesses fail within the first five years. This course provides insight into the characteristics, knowledge and skills needed to become a successful entrepreneur. At the end of this course, you will be able to identify the abilities required of successful entrepreneurs and how to acquire them, develop goals to help establish your business, develop an outline for your plan, and take home techniques to successfully manage your new business.

Course # NCBU206

Date Sep. 4 –Oct. 26

Time online

Cost $695

Course # NCBU212

Date Sep. 4 – 28

Time online

Cost $195

Extraordinary Customer Service Supervisory & leadership Certificate Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers. Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor’s role and responsibilities, and strategies for improving your overall effectiveness as a leader. Take home practical information along with tips and techniques that can be applied at your job immediately. Course # NCBU211

Date Sep. 4 – Oct. 26

Time online

Cost $395

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Course # NCBU213

Date Oct. 1 – 26

Time online

Cost $145

Advanced Website Strategies You have a website, but why will your customers want to come back or buy something or take action? Do you really know who you are selling to? Do you know what you want to say to them? Do you know how you want to say it? Discover ways to identify who your ideal audience is. Learn how to create content that is engaging and purposeful. Find out what you want to say to them. Explore where you want to say it. And finally, find out how you want to say it. In one month you will be better equipped to create your own content marketing strategy and create a content-rich website that exceeds the needs of your visitors. Course # NCCS207

Date Oct. 1 – 26

Time online

Cost $195

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 35


uGotClass

Attention Teachers! Generational learning Styles for K-12 Teachers Your students learn differently than you do. Come find out how to help your students learn more. Then discover something new about yourself. Get fascinating info on the brain and how all generations respond to the “cohort experience”. You will acquire the information on how Generation Y learns. Then find out how you as a Gen Xer or Baby Boomer learn differently. Come away with our top 20 generational techniques for helping your students learn more. Course # NCBU218

Discover why girls waste 30% of their study time, why boys get worse grades than girls, why boys do less homework than girls, and the 5 learning habits that hurt girls in the workplace. Discover how girls learn. Take away 10 top tips for helping girls learn more, and the 5 tips to help girls succeed more. Then discover how boys learn. Take away 10 top tips for helping boys learn more, and the 5 tips to help boys succeed more. Get research data not available anywhere else. Date Oct. 1 – 26

Time online

Cost $145

Online Teaching and learning for K-12 Teachers

Gender in the Classroom

Course # NCBU217

Date Nov. 5 – 30

Time online

Cost $145

Discover the fascinating world of online learning and teaching. Specifically for K-12 teachers, you will find out why and how your students learn online. Find out about all the wonderful eTools being used, from drag-and-drop games to virtual labs. Then find out how you can begin to use the web in your own teaching. See why web-enhanced courses are being introduced in K-12 schools. Then take home online strategies for helping your students to learn more and preparing them for the workplace. Course # NCBU219

36 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu

Date Oct. 1 – 26

Time online

Cost $145


uGotClass

Attention Teachers! Certificate in Online Teaching For those new to teaching online, or those already teaching online. Get the best instruction from the foremost authorities in online learning. Thousands of people have taken this fundamental yet advanced training in teaching online. From building an online course to improving an online course, from fostering online discussion to encouraging student interaction, from traditional assessment to online tests, the program will give you both the fundamentals of teaching online, as well as the most advanced tips and techniques in the business. Your instructors are authors, speakers and consultants in online learning and teaching.

Advanced Teaching Online Course # NCBU225

Date Oct. 22 – 26

Time online

Cost $195

Time online

Cost $195

Designing Online Instruction Course # NCBU226

Date Nov. 5 – 9

Building Online learning Opportunities Course # NCBU227

Date Dec. 3 – 7

Time online

Cost $195

Certificate Discount Register for all three courses and pay only $495…..save $90!

Students with Aspergers

Today, every school in America has students who have been diagnosed with Asperger’s Syndrome—a neurological disorder on the autism spectrum. The effects of this disorder vary widely, but it is important for every teacher to understand how to recognize behaviors that may indicate Asperger’s Syndrome. In this course, you take away strategies for working effectively with Asperger’s students. And you will find out how to work effectively with parents to create the most positive learning environments for children and teens with Asperger’s Syndrome. The course is geared for K-12 teachers, but it is also relevant for counselors, faculty in higher education, parents and anyone else interested in understanding this important issue. Course # NCBU222

Date Oct. 1 – 26

Time online

Cost $145

Social Media and Online Tools for K-12 Teachers Get the latest info on why, and how, your students are using social media. Discover the tricks of the trade in using Facebook, Twitter and other social media. Find out how social media is being used in education. Then come away with tips on how you can use social media to help your students learn more. For any teacher interested in social media, from beginners to advanced social networkers. Course # NCBU220

Date Nov. 5 – 30

Time online

Cost $145

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 37


uGotClass

Business Research Certificate

Discover the specific knowledge needed to succeed in researching and utilizing the best and most appropriate data for decision making for your work organization. Get the skills needed to effectively communicate research results to a specific audience for maximum impact and effective decision making. For business professionals, entrepreneurs, and anyone who needs specific information about a business; or who is in business and needs specific information about a particular topic such as market potential, competitive intelligence, standard industry practice, productivity improvement, etc. This course will give you the specific knowledge you need to succeed in your research quest. (Only available as a certificate) • Introduction to Business Research • Business Statistics • Quantitative Business Research Course # NCBU223

Date Sep. 4 – Oct. 26

Time online

Cost $495

Twitter

Twitter is a hot social media platform these days – and everyone seems to be using it. Learn the best way to take advantage of the unique opportunities Twitter offers – and discover the best ways to create relationships and network with your key constituents. You will find out the best – and easiest – techniques for successful interactions in the Twitterverse. Course # NCBU236

Date Oct. 1 – 26

Time online

Cost $195

Practical Math for the Workplace

For anyone interested in acquiring the skills needed to understand and perform common business activities such as payroll, banking, invoicing, and purchasing. Business owners and managers will find this course particularly beneficial in providing a clear and understandable insight into the basic mathematical skills and processes needed to perform financial tasks required in the workplace. This course provides a basic foundation for understanding the practical applications of mathematics in common workplace activities. Students need to buy their own textbook: Schaum’s Outline-Basic Business Mathematics, Second edition, Eugene Don, Ph.D, Joel Lerner, Ph.D., ISBN 978-0-07-161158-9. Course # NCBU215

NEW

Date Sep. 4 – Oct. 26

Time online

Cost $145

Webinar Planner Certificate/Designing Successful Webinars

Discover the various synchronous distance meeting formats available and learn about the technology of producing distance meetings. Then get the best instructional techniques on the design and teaching of effective distance or webinar meetings. Lastly, acquire the webinar planning skills involved in budgeting, pricing, and marketing webinar meetings. Course # NCBU238

38 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu

Date Sep. 10 – Nov. 16

Time online

Cost $795


uGotClass Media Buying Strategies

Cyber Security

Discover the marketing planning process to clearly delineate the relationship among marketing and media buying decisions. Marketing functions are examined through case analysis to successfully integrate all elements of the media buying process. The course presents concepts and strategies from a business decision-making perspective. This approach reflects the emphasis on the marketing decisions that business owners are most likely to confront in their marketing operations when meeting with various media outlets and managing their marketing campaigns. Come away with a knowledge of media buying strategies to promote your organization and boost sales and profits.

Cyber security issues are all around us and reach nearly every part of our business and work, from online banking and education to Facebook and Wi-Fi. Finally, you can get up to date on Cyber Security basics and fundamentals. Designed for non-technical managers, directors and others in the work place, you will find out about threats and vulnerabilities, safeguards, common attacks, viruses, malware and spyware, disaster recover planning, Intrusion Detection/Prevention, basic security architecture, introductory forensics, and cyber terrorism. At the end of this course, you will have the knowledge needed to practice safer computing and safeguard your business and work information.

Course # NCBU925

Course # NCBU229

Date Oct. 1 – 26

Time online

Cost $195

Facebook for Business

Advanced Skills for Businesses and Organizations Find out what goes on behind the scenes on Facebook Pages and how to increase the chances that your message is seen and acted on. Discover new tools and proven techniques to increase business and expand your reach. Discuss how to adapt your marketing message for the Facebook platform and how to integrate Facebook across all marketing areas. This is an advanced class and assumes you have started a Page on Facebook and have some basic knowledge of the platform. Course # NCBU231

Date Oct. 1 – 26

Time online

Cost $245

Google Analytics

If you are not reviewing your website statistics, then you are missing several key opportunities to profit from your website traffic. This course, aimed at non-technical users, will take you through all the key techniques and how to use website analytics using the world-standard Google Analytics, a free online tool. You’ll understand your visitor traffic better, learn how to calculate return on investment (ROI) for your online advertising, and find out how to get more conversions and sales from your website visitors. A must for anyone serious about leverage more success from their website. Course # NCBU232

Date Oct. 1 – 26

Time online

Cost $195

Date Oct. 1 – 26

Time online

Cost $245

Designing Successful Webinars

Webinars are a hot new meeting format that save money and reach more people than in-person meetings. Use them for customer education, staff meetings and training, presentations, virtual seminars and much more. The technology is simple, but good webinar presentation techniques are critical. Discover the power of successful webinars for your business organization. Then learn the 4 key strategies to make your webinars more successful. Acquire techniques and tips that will make your webinars winners with your audiences. Course # NCBU230

Date Oct. 1 – 26

Time online

Cost $195

Dementia Care Specialist As babyboomers age, the 21st century workforce is challenged to care for an exponentially growing population of persons with dementia. This course provides essential knowledge and understanding about neurological diseases that affect cognition and memory, and practical application of effective skills for supporting persons with dementia. Nearly all disciplines benefit from expertise in Dementia Care Specialists, as do families of persons with dementia. Come away with increased knowledge in how to care for persons with dementia. Expertise in this growing area of human services also enhances your resume. Course # NCHL361

Date Sep. 4 – Oct. 26

Time online

Cost $495

Decisions regarding whether courses will run are based on completed, paid registrations. REGISTER EARlY, SO THAT YOuR COuRSE DOES NOT GET CANCEllED. 508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 39


uGotClass Successful Survey Techniques

Your customers hold the key to your organization’s success. Getting to know your customers better means lower costs and better results, including higher retention, more customer satisfaction, more returning customers. Surveys are one of the best ways to find out what your customers want, and how they want it. But too many surveys ask the wrong people the wrong questions. Discover who to survey, what questions to ask, and the key to getting a higher response to your surveys. This hard-hitting practical course will yield a huge ROI for your organization. Whether you need to analyze profitability, satisfaction, service or all three, this course will generate thousands of dollars in increased sales, greater efficiency, or more effectiveness. We guarantee it (or your money back)! Course includes a personal FREE critique of one of your surveys! Course # NCBU234

Date Oct. 1 – 26

Time online

YouTube for Business

Increase your business with YouTube, the online video site and now the second largest search engine. Discover the power of video for your organization, and how to use video as a marketing tool to reach and serve more people. Find out what types of video work best on YouTube, how other business organizations are using YouTube, how to create your own YouTube channel, and the techniques of adding captions, annotations and other extra features. YouTube can enhance your current marketing and communication strategy. After attending this course you will take back proven strategies and techniques for making YouTube work successfully for your organization. Course # NCBU237

Date Oct. 1 – 26

Time online

Cost $245

Cost $395

Video Marketing Certificate Business Coaching Certificate

Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Building on Coaching and Mentoring in the Workplace Course I, C/M II take a further in-depth look at variables involved in employee support. Additionally, in this course you will develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs. This course offers the muchawaited toolkit you have been searching for to improve your employees’ performance and create the working environment that your employees will find truly rewarding. Course # NCBU224

Date Sep. 4 – Oct. 26

Time online

Cost $295

Government Contracting

Date Sep. 4 – 28

Course # NCBU926

Date Sep. 4 – 28

Time online

Cost $245

Time online

Cost $245

• YouTube for Business

Selling to the government is an opportunity that most business owners dream of. The federal government is the largest purchaser of goods and services in the world. Federal, state and local government agencies buy everything. This program will provide you with the knowledge and skills you need to pursue government contracting opportunities. Course # NCBU924

This certificate is comprised of 2 courses. In the first course, you will discover how to use simple online video to quickly bond with your viewer, drive traffic to your website, boost business and build brand awareness. Find out how to shoot simple, effective videos without costly fancy equipment or savvy technical skills. Discover the secrets to creating content that commands attention. Learn how to dominate Google and YouTube with your video and to strategically use YouTube to market your business 24/7 -- even while you sleep. In the second course, you will learn how to increase your business with YouTube, the online video site, and now the second largest search engine. Discover the power of video for your organization, and how to use video as a marketing tool to reach and serve more people. Find out what types of video work best on YouTube, how other business organizations are using YouTube, how to create your own YouTube channel, and the techniques of adding captions, annotations and other extra features. YouTube can enhance your current marketing and communication strategy. After attending this course you will take back proven strategies and techniques for making YouTube work successfully for your organization. • Video Marketing

Time online

Cost $195

Course # NCBU237

Date Oct. 1 – 26

Certificate Discount

Register for both course and pay only $395. Save $95!

40 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu


uGotClass Mobile Marketing Certificate

Creating Cell Phone Apps for Your Business

Cell phone apps are the latest way smart businesses are reaching their customers. It seems that nearly everyone is carrying and using a Smartphone these days. Smart organizations across the globe are investing in building cell phone apps for their businesses. In this four- week course, we will provide you with step-by-step instructions on how non-technical users can build, deploy and market Smartphone applications across Android, iPhone and Blackberry platforms. The course is ideal for business owners and executives who want to understand how Smartphone applications can be inexpensively built, and also for technical users who want to understand to how quickly deploy smartphone applications. Course # NCBU228

Date Oct. 1 – 26

Time online

Cost $245

Mobile Marketing

More than half of U.S. consumers who’ve made purchases on their smartphones have done so in response to mobile marketing messages. Analysts forecast these sales will surpass 1 billion by the end of 2016. The way consumers are interacting with brands and connecting to the world is changing because of mobiles. Find out about location-based marketing, mobile payments, QR codes, applications, and mobile coupons. You will learn how mobile marketing can increase your capabilities to retain current customers and gain new ones. Course # NCBU927

Date Sep. 4 – 28

Time online

The first course in this certificate will provide information about creating cell phone applications for your business. Cell phone apps are the latest way smart businesses are reaching their customers. Smart organizations are investing in building cell phone apps for their businesses. We will provide you with step-by-step instructions on how non-technical users can build, deploy and market smartphone applications across Android, iPhone and Blackberry platforms. The second course in the series will teach you about location-based marketing, mobile payments, QR codes, applications, and mobile coupons. You will learn how mobile marketing can increase your capabilities to retain current customers and gain new ones. The third course in the certificate builds upon the others and covers proximity marketing, mobile marketing metrics, and developing a mobile marketing campaign. Learn how to promote your app on the web, build a landing page for your app, and advanced tracking of your application usage. Then take home a blueprint for creating guidelines and standards for your mobile marketing effort, and how to measure its success.

Creating Cell Phone Apps for Your Business (non-technical course)

Course # NCBU228

Date Oct. 1 – 26

Time online

Cost $245

Time online

Cost $195

Mobile Marketing (non-technical course) Course # NCBU927

Date Sep. 4 – 28

Cost $195

Advanced Mobile Marketing (non-technical course)

Come get the knowledge needed to implement a mobile marketing plan for your organization. Find out about proximity marketing, mobile marketing metrics, and developing a mobile marketing campaign. Learn how to promote your app on the web, building a landing page for your app, and advanced tracking of your application usage. Then take home a blueprint for creating guidelines and standards for your mobile marketing effort, and how to measure its success. You will leave this course with the knowledge to implement a mobile marketing plan for your organization.

$595 for the certificate Save 90!

Course # NCBU928

Date Nov. 5 – 30

Time online

Cost $245

Certificate Discount

Advanced Mobile Marketing

Course # NCBU928

Date Nov. 5 – 30

Time online

Cost $245

Recruiting and Retaining Gen X and Gen Y

Generation X balances work and friends and family. Generation Y, the largest generation in human history, has never known a time when there was not a World Wide Web. They each have very different work styles than the Baby Boomer generation. Get an understanding of both Gen X and Gen Y from an expert who programs and markets to Gen Y. Discover what motivates them at work, what incentives they respond to, and what messages they value. Then take home practical, how-to tips and techniques for recruiting and retaining Generation X and Gen Y workers. Course # NCBU233

Date Sep. 4 – 28

Time online

Cost $175

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 41


uGotClass NEW

Certificate in Customer Service

NEW

Complete both NCBU213 and NCBU071 Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else. Course # NCBU071/123

NEW

Date Sep. 4 – Oct. 26

Time online

Cost $245

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course, you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Course # NCBU071

Date Sep. 4 – 28

Whether writing a business plan to secure capital, as mandated by most funding sources, or to lessen the risks of business ownership, the planning process you undertake to do so enables you to evaluate the many aspects and potential hurdles of your businesses. In the online Business Plan course, you will discover the basics of the entrepreneurial planning process culminating in the development of an early-stage business plan. By preparing your business concept, building your plan, and evaluating your business for feasibility, you gain knowledge critical for business start-up and development. A practical, hands-on approach encourages you to immerse yourself in the vision, research, and planning aspects of your new venture. Course # NCBU073

NEW

Keys to Customer Service

Time online

Cost $145

Extraordinary Customer Service

The Business Plan

Date Oct. 1 – 26

Time online

Cost $195

Program Evaluation for Nonprofits

Enhance your understanding of program evaluation within the nonprofit context. Find out how to improve your evaluation planning, data collection, data analysis and data use. Special attention will be paid to the real-world challenges that organizations may face when conducting evaluation, including staff time, costs and reporting evaluation results to funders. By the close of the course, you will have a complete program logic model and evaluation plan ready for implementation. Course # NCBU797

NEW

Date Sep. 4 – Oct. 26

Time online

Cost $495

Revenue Generation for Nonprofits

Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Build revenue streams for your non-profit organization. They are essential not only to keep your doors open but also to expand your services. Discover how to increase revenue from your current activities. Develop strategies for building new ones. Know how to effectively set prices or fees. Understand the 20% that generates 80% of your revenue. These are basic concepts that will yield greater results. After taking this course you will have the knowledge to improve your revenue generation and generate a better surplus.

Course # NCBU123

Course # NCBU794

Date Oct. 1 – 26

Time online

Cost $145

42 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu

Date Sep. 4 – Oct. 26

Time online

Cost $495


uGotClass NEW

Certificate in Teaching Adults

NEW

This is your invitation to teach others in-person and join in one of the more important functions in life - passing on knowledge and skills to others. It is both an opportunity and a responsibility. Whether you want to teach others or currently teach others, in any setting, either formally or informally, this course is for you. We will give you both the fundamental and advanced information to improve your teaching. Your lead instructor is author of How to Teach Adults, the best-selling book on the subject. The ebook version is included in the course. Course # NCBU074

Date Sep. 4 – Oct. 26

Time online

Cost $295

Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro - quickly and with confidence. Course # NCBU249

NEW NEW

lEED AP + BDC

Discover the real-world application of Green Building Design and Construction practices on LEED projects. Prepare yourself for the LEED AP+BD&C accreditation exam that (after passing) will allow you to operate as a successful LEED practitioner on and off job sites. You will learn the tools, knowledge and materials necessary to pursue new opportunities in the growing green field as a LEED AP+ BD&C accredited professional ready to work on the next billion square feet of LEED Certified commercial space! Course # NCBU167

Date Sep. 4 – Oct. 26

Time online

Cost $795

Management Boot Camp

Date Oct. 1 – 26

Time online

Cost $295

Managing Telework Certificate

Discover the keys to making telecommuting a success for you and your organization. Learn the essentials of supervision critical for both telecommuters and management. Take home the core management practices to supervise telecommuters for a win-win for both employees and your organization. For telecommuters, prospective telecommuters, those supervising telecommuters, decision makers, trainers, HR professionals, and anyone interested in telecommuting. Teleworkers will position themselves for success by knowing the essential elements for managing themselves from a distance. Supervisors will learn the critical differences in supervising teleworkers and how to structure supervision for success.

Keys to Telecommuting Success Course # NCBU250

Date Sep. 4 – 28

Time online

Cost $245

Time online

Cost $245

Supervising Telecommuters NEW

using Personality Profiles for Better Work Performance

Understanding yourself and others will increase your overall effectiveness at work, home, and in all of your relationships. Learn how to improve your communication with others, convey your ideas effectively, and improve your ability to understand what is important to those who don’t share your same style. Course fee includes your own DiSC Behavioral Personality Profile assessment and review. Course # NCBU796

Date Oct. 1 – 26

Time online

Cost $295

Course # NCBU251

Date Oct. 1 – 26

Certificate Discount Register for both courses and pay only $395 Save 95!

508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 43


WORKFORCE READINESS

Courses below can be taken individually or as a bundle Workforce Readiness – Financial literacy This online, self-paced course presents an overview of personal financial literacy, enabling the student to gain a better understanding of how personal finances work and how to make better and more appropriate financial decisions. This course is designed for individuals who are seeking reemployment or who are in need of basic financial literacy concepts. Course # NCBU242

Date/Time online

Cost $50

Workforce Readiness – Social and Cross-Cultural Skills This online, self-paced course presents an overview on appropriate social skills in the workplace as well as respecting the increasing diversity of the workforce. Students will learn tips and techniques on how to interact effectively and professionally with others and how to respect and respond to various cultural differences now present in the workplace. This course is designed for individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills. Course # NCBU247

Date/Time online

Cost $50

Workforce Readiness – Productivity and Accountability This online, self-paced course presents an overview on how to become a productive and reliable employee. The student will learn concepts on setting and meeting goals, prioritization, multi-tasking and appropriate professional expectations on behavior and timeliness. This course is designed for individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills. Course # NCBU246

Date/Time online

Cost $50

Workforce Readiness – Communication and Collaboration This online, self-paced course presents an overview of how to communicate effectively, how to incorporate active listening into the workplace, and the benefits of collaborating with fellow co-workers. This course is designed for individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills. Course # NCBU239

Date/Time online

Cost $50

Workforce Readiness – Flexibility and Adaptability This online, self-paced course presents an overview of how to adapt to today’s changing work environment. The course includes topics such as working effectively in an ambiguous environment, incorporating feedback effectively, and balancing diverse views and beliefs. This course is designed for individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills. Course # NCBU243

Date/Time online

Cost $50

Workforce Readiness – Initiative and Self-Direction This online, self-paced course presents an overview of how to effectively manage time and professional goals. Additionally, this course provides insights on effective tips for working independently and continued learning for career success. This course is designed for individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills. Course # NCBU244

Date/Time online

Cost $50

Decisions regarding whether courses will run are based on completed, paid registrations. REGISTER EARlY, SO THAT YOuR COuRSE DOES NOT GET CANCEllED. 44 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu


WORKFORCE READINESS Workforce Readiness – Creativity and Innovation

Workforce Readiness – leadership and Responsibility

This online, self-paced course presents an overview of how to think more creatively, develop more creative ideas and to work creatively with others in a professional environment. This course is designed for individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

This online, self-paced course presents an overview on informal leadership and guiding others to achieve a common goal. The student will learn concepts of assessing and leveraging strengths of others, demonstrating integrity and ethical behavior and acting responsibly toward the organization’s larger interests. This course is designed for individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

Course # NCBU240

Date/Time online

Cost $50

Workforce Readiness – Critical Thinking and Problem Solving This online, self-paced course presents an overview of how to reason effectively, make appropriate judgments and decisions and to solve problems leveraging information. This course is designed for includes individuals who are seeking re-employment or who are looking to make themselves more marketable by improving their workplace, or soft, skills. Course # NCBU241

Date/Time online

Cost $50

Course # NCBU245

Date/Time online

Cost $50

Workforce Readiness Bundle Course # NCBU248

Date/Time online

Cost $399

Decisions regarding whether courses will run are based on completed, paid registrations. REGISTER EARlY, SO THAT YOuR COuRSE DOES NOT GET CANCEllED.

ed2go ONlINE COuRSES & ONlINE WORKFORCE TRAINING Visit www.ed2go.com/qcc for pricing information, registration and detailed course outlines. Questions? Call Jo-Ann Donahue at 508.751.7905.

Featured Courses

• Assisting Aging Parents • Accounting Fundamentals • Medical Terminology: A Word Association Approach • Creating Web Pages • Speed Spanish • A to Z Grant Writing • Introduction to SQL

www.ed2go.com/qcc

Anywhere, Anytime learning Visit www.gatlineducation.com/qcc for pricing

information, registration, and detailed course outlines. Questions? Call Jo-Ann Donahue at 508.751.7905.

Featured Courses

• AutoCAD • Freight Broker/Agent Training • Certified Indoor Air Quality Manager • Building Analyst Quick Start Program (BPI BA Certification) • Paralegal • CompTIA™ A+ Certification • Certified Bookkeeper • Payroll Practice and Management

www.gatlineducation.com/qcc

Do you have an area of expertise that you would like to share with others and become part of the Training and Education Center (TEC) Team? To suggest ideas for possible future course offerings, please submit your resume and cover letter listing the topics you are qualified to teach to: Training & Education Center, 751 Grove Street, Worcester, MA 01605. E-mail: kaoconnor@qcc.mass.edu 508.751.7900 or http://cce.qcc.mass.edu | QCC Training & Education Center | 45


NON-CREDIT REGISTRATION FORM Personal Data: Please PRINT and complete all information:

Semester:

Name: ___________________________________________________________________________________________________________________________________________________________ QCC ID# (if applicable): ___________________________________________________ Social Security #: __________________________________________________________ Employer Name (if employed): _____________________________________________________________________________________________________________________________ Street: _________________________________________________________________________ Date of Birth:_______________________________________________________________ City:____________________________________________________________________________ Cell Phone: _________________________________________________________________ State: ___________________________________ Zip: _______________________________ Home/Alternate Phone: _________________________________________________ E-mail: _________________________________________________________________________ Used to confirm registration and room location.

Courses & Payment Course #

Course Title

Date / Time

TOTAL

Method of Payment

r r r

Check VISA

Cost

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Money Order MASTERCARD

DISCOVER

Make checks payable to: Quinsigamond Community College Name on Card: ____________________________________________________________ Account #: _________________________________________________________________ Expiration Date: __________________________________________________________ Security Code: ____________________________________________________________ Signature: __________________________________________________________________

6 Easy Ways to Register: 1. In person: QCC Training & Education Center at: 751 Grove Street, Worcester, MA 01605 2. By Email: cce@qcc.mass.edu 3. By mail : QCC/TEC 751 Grove Street, Worcester, MA 01605 4. By phone: 508.751.7900 5. By fax: 508.751.7907 6. Online: http://cce.qcc.mass.edu

Register Early! All classes are filled on a “first come, first served� basis. Please register early! A minimum number of students is required to run a course. If there is a great demand, additional sessions may be considered. Learners on a waiting list will be notified when an opening exists.

Full payment is required at time of registration. Prices and schedules are subject to change without notice.

Initial/Date 46 | QCC Training & Education Center | 508.751.7900 or http://cce.qcc.mass.edu


Fall 2012 TEC Catalog