Page 1




The Official Partner of the Cleaning Show

MAY 2017

Born, Designed, and Manufactured in

Great DEMO E E



Britain myh BOOK NO e n r y de m W

The Henry Range Moves On And On

Smaller Area to Clean? Use the SD-7R from Victor. Simply engineered for greater reliability and lower repair costs. For a free demonstration or for more information please call 0121 765 2345.

#BSOCPSPVHI-UE 40-42 Rushey Lane - Birmingham - B11 2BL email:


03 Industry News 08 BICSc Comment 08 Making a Margin: a Contractor’s Blog 09 Clear Impressions By Grundon.

11 BCC Comment 12 Contracts 14 People 16 Feature Computer Software and Management Systems.

22 Special Report A head for heights.

24 Special Report Charge of the daylight brigade.

26 Special Report Driving the trend towards on-premise laundries.

28 New Products

How clean is your daily commute? ZipJet, a dry cleaning specialist, recently undertook some research to better understand the bacteria that commuters are exposed to on their daily transport routes through London. With a keen interest in cleanliness and hygiene, ZipJet carried out the research in common modes of public transport known to harbour potentially harmful micro-organisms. Although most bacteria are harmless to healthy individuals, some can have a negative effect on those with vulnerable immune systems. The study shows that commuters sometimes share seats with bacteria originating from soil, stagnant water, saliva, and even faeces. Samples were taken from locations where passengers’ clothes and hands frequently come into contact with shared spaces during their daily travels - for example, from a bench in London Victoria station, five seats and hand rails on the London underground, five chairs of red double decker buses, the backseat of five black cabs, and the backseat of five Uber cars. The same process was repeated for commuter locations in Paris and Berlin. The swabs were sent to Limbach Analytics, a laboratory in

Mannheim, where the samples were processed by introducing microbiological methods designed to identify different microorganisms. “You can easily stay clean and healthy when using public transport,” said Constanze Wendt, specialist in hygiene and microbiology at Limbach Analytics GmbH. “After travelling, you can avoid contamination simply by washing your hands and washing clothes thoroughly to avoid a buildup of bacteria.” How clean is the London commute? According to the ZipJet report, here is a summary of the findings: • The dirtiest (most contaminated) mode of public transport in London is the black cab. The seats were found to have a high concentration of Enterobacteriaceae and Enterococci, pathogens associated with salmonella, e-coli and fecal contamination. Bacteria originating from saliva associated with pneumococcal infections was also found, and the seat was

home to a high level of bacteria usually found in stagnant water and soil. • A seat on the London Underground was surprisingly found to be cleaner than a seat in the black cab, but still quite dirty. High levels of contaminants originating from the mouth and human gut were found such as Streptococcus and Enterobacteriaceae, strains of bacteria associated with food poisoning, UTIs and gastrointestinal infections. • The Uber was found to be the least contaminated mode of transport in the city. The overall level of bacteria was low. • The double decker red bus was the second cleanest way to traverse the city. There was a high level of nonforming gram negative rods, typically associated with stagnant water and pneumonia in special circumstances. There was also a low level of bacteria typically found in soil on the seats, indicating someone may have been ignoring the ‘no feet on the seat’ rule. • The Victoria Station bench

was the second most contaminated location on the commute. There were high levels of spore forming gram positive rods and non-fermenting gram negative rods. However, none of the more harmful pathogens, such as Enterococci and Enterobacteria, were found. Result trends from Paris, Berlin and London • Taxis in London, Paris and Berlin were all found to be contaminated with bacteria. • Buses in each city were found to be a reliably clean way to travel. • The Berlin bus was the cleanest way to travel overall, followed by the London Uber and the Berlin U-Bahn. • The Paris station bench was the most contaminated swabbed location. For all other findings go to the ZipJet results page: “Here at ZipJet, we were surprised to see the levels and variety of bacteria present on our usual journeys to and from the office,” said Florian Färber, founder and managing director of ZipJet. “But it’s reassuring to know how easily we can protect ourselves from contamination.” l MAY 2017 l 3


Sealed Air announces sale of ‘New Diversey’ Sealed Air Corporation has entered into a definitive agreement to sell its Diversey Care division and the food hygiene and cleaning business within its Food Care division (together ‘New Diversey’) to Bain Capital Private Equity, a global private investment firm, for approximately $3.2 billion. New Diversey will be a hygiene and cleaning solutions company that integrates chemicals, floor care machines, tools and equipment, with a wide range of technology based valueadded services, food safety services and water and energy management. New Diversey will continue to employ approximately 8600 people globally. Diversey Care and the related food hygiene businesses combined generated net sales of

approximately $2.6 billion in 2016. “We are pleased that New Diversey has a strong partner to support future growth initiatives and drive further expansion,” said Jerome A. Peribere, president and chief executive officer. “Diversey Care and its related hygiene business has built an impressive innovation pipeline that includes the Internet of Clean, robotics and AHP disinfection technologies, revamped its go-to-market strategy, and significantly improved profitability. New Sealed Air, a provider of food, product and medical packaging solutions, will continue to focus on accelerating profitable growth and generating strong cash flow through end market opportunities and the global adoption of new products and

solutions. Sealed Air’s advanced product portfolio is designed to reduce waste, conserve resources and provide product security, and deliver unique and measurable value to customers and the planet.” Ken Hanau, a managing director at Bain Capital Private Equity, said: “Diversey has a long track record of leadership in the hygiene and cleaning solutions market on a global basis. We are excited to partner with the talented team at Diversey to grow across key market verticals and geographies while investing in innovative hygiene solutions. Bain Capital’s integrated global platform and strong growth orientation are well aligned with the strategic vision for Diversey.” Upon closing of the trans-

action, Sealed Air expects to use the proceeds to repay debt and maintain its net leverage ratio in the range of 3.5 to 4.0 times, repurchase shares to minimise earnings dilution, and fund core growth initiatives, including potential complementary acquisitions to its Food Care and Product Care divisions. Sealed Air's board of directors has authorised an increase of the share repurchase programme by an additional $1.5 billion of Sealed Air common stock. With this increase, the total authorisation for future repurchases under the programme is approximately $2.2 billion. The board has also determined that Sealed Air will maintain its quarterly cash dividend of $0.16 per common share while the company reduces earnings

dilution. Following past practices, the board will continue to evaluate the quarterly cash dividend annually. The sale of New Diversey is expected to close in the second half of 2017, and is subject to certain regulatory approvals and customary closing conditions. The acquisition includes a formal offer to acquire certain of Diversey's business in France and the Netherlands, which may be accepted following Works Council consultation. The results of operations of New Diversey will be reported as discontinued operations beginning in the first quarter of 2017. Sealed Air is tentatively scheduled to report its first quarter 2017 results on 9 May 2017. www.baincapitalprivate

SC Johnson donates £50k to youth charity SC Johnson has donated £50,000 to the UK’s leading youth charity, The Prince’s Trust. In a ceremony held at its offices, SC Johnson presented Ben Marson, director of corporate partnerships at The Prince’s Trust, with a cheque. The money will go towards helping disadvantaged young people move into work, education or training in two locations across the UK. The Trust’s free programmes give young people the practical and financial support they need to stabilise their lives. They help develop key

From left to right: Martina Leahy (SC Johnson), Harry Briggs (Prince's Trust), Ben Marson (Prince's Trust), Trevor Jessett (SC Johnson), Noreen Mian Shafi (SC Johnson).

skills while boosting their confidence and motivation. Kelly M. Semrau, senior vice president - global corporate affairs, communication and sustainability at SC

Johnson, said: “At SC Johnson, we believe passionately that we have a responsibility toward the wider community. We are committed to helping young people in the UK re-

alise their full potential and build a future for themselves.” Ben Marson said: “We are very grateful to SC Johnson for their generous donation. It will go towards helping young people across the UK. The young people that The Trust supports have very often had a very difficult start

in life and turn to The Trust when they have lost all hope. Through our programmes, they gain not only skills but also the confidence to re-engage with education, start new training or move into a job. The generous donation SC Johnson is making today is a significant contribution to the work that we do.” Three in four young people helped by The Prince’s Trust move into work, training or education. In the year ahead, The Trust aims to support 60,000 vulnerable young people across the UK.

Event: ‘Growing your business Framework suits both RSSB and ISS through proven strategies’ When: 24 May 2017. Time: 9:30-16:30. Where: MK Conferencing Centre, Strudwick Drive, Oldbrook, Milton Keynes, MK6 2TG. Outline: This event is for cleaning business owners who want to understand how they can use technology and proven strategies to support sustainable, predictable growth. Based on its recent report - The 7 challenges facing the commercial and industrial cleaning industry in 2017 Best Minds says that by attending this event you will: 4 l MAY 2017 l

• Learn how to introduce automation to significantly increase revenue and reduce costs in your business whilst improving the customer experience. • Receive a tailored growth plan specifically architected for commercial cleaning business owners. • Discover 19 different campaigns and business processes that you can implement straight away that will have a massive impact on the performance of your business. • Take part in a live workshop demonstrating how

these campaigns and business processes combine to achieve remarkable results. All attendees will also take away a comprehensive growth toolkit, full details of how to create their own automated follow up campaign and the option of exclusive access to a recording of the event should they wish to share it with their teams. For a very limited time, Cleaning & Maintenance readers are offered a discount of 70% with promotion code MAYCRAZY. www.

RSSB has selected ISS to provide a range of services to its member orientated facilities in London. The award to provide FM including reception, mail room, internal planting, cleaning and handyman services was made through the CCS (Crown Commercial Service) Framework. RSSB is situated at the Helicon, a landmark building on the corner of Finsbury Pavement. It is one of London’s first sustainable buildings to combine retail and office space into a building that is both energy-efficient and economical to run. Patrick Goshawk, facilities and environment manager at the RSSB, said: “The tender process demonstrated that ISS understood the principles that are important to us and we are looking forward to welcoming them to The Helicon.” Ian Moore, managing director of ISS Central Government, Local Authorities and Retail, said: “We are delighted to have been selected by RSSB to look after their impressive premises. The award shows that the CCS framework can operate successfully at any scale. ISS is leading the way in delivering effective services within a sustainable environment.”



£100 CASH BACK on selected machines

REDISCOVER THE GREAT INDOORS Floors are meant to be walked upon – but it doesn’t mean that they have to show it. With easy-to-use, quick and compact cleaning solutions you can depend on Kärcher to keep your carpets, hard floors, sanitary areas, fixtures and fittings looking like new, for the weeks, months and years ahead – more appealing to your customers, less effort to clean and extending the lifetime of valuable assets. Now with cashback on all Professional spray-extraction carpet and upholstery cleaners and steam cleaners: To find out more about how Kärcher can make a difference to the cleanliness and hygiene of your business, please call: 01295 752 142 or email:

Models shown: SG 4/4, SGV 6/5 & Puzzi 30/4. Offer includes all Puzzi, SG and SGV models purchased until June 30th, visit for full terms and conditions.


ISS launches new BICSc-endorsed workshop ISS along with partner British Institute of Cleaning Science (BICSc) are to launch the new Cleaning Managers Development Workshop. The programme

will support new and existing cleaning and facilities managers with the tools, knowledge and information on how to improve the cleaning strategy and productivity on their site. The new technical training package is specifically aimed at cleaning managers and those facilities managers who offer a cleaning service as part of an integrated contract. This programme was developed in partnership with BICSc, the largest professional body within the cleaning industry. The programme has been tailored by the ISS UK Cleaning Excellence team to

provide the skills managers require. The content of the programme was determined as a result of comprehensive training needs analysis conducted by the ISS implementation team, led by Dawid Rokita, head of implementation, and Andrew Ingham, implementation manager. Topics covered include calculating space and productivity, building specification, sourcing the optimal equipment for a contract, as well as driving a continuous improvement approach through applying marginal gains. This wealth of experience in learning and development and implemen-

tation and cumulative diligence has culminated in the workshop being awarded BICSc endorsed status. As part of the process, the programme went through comprehensive evaluation to ensure its quality to carry the BICSc brand. Dawid Rokita, head of implementation - Cleaning Excellence ISS UK, said: “We’re keen to get this programme into the UK business and beyond as it will benefit both our clients and our people. Our clients can be assured of managers with best-in-class expertise, whilst our managers will enhance their professional development and skills now

and for the future. We also had a lot of interest from the global ISS community. In our recent launch event, over 140 leaders registered from 15 countries, and in a poll taken at the end, every country indicated that they want to implement the training in their businesses.” Stan Atkins, group CEO, BICSc, said: “BICSc endorsed product training gives candidates reassurance that the training they receive meets the industry recognised standards. We are delighted to be working in partnership with ISS on this new initiative.”

Ball raises £12,000 for childrens charities The Northern Charity Ball, hosted by Incentive FM Group, was held recently in Sheffield and was a resounding success, raising over £12,000 for this year’s chosen charities, Scotty’s Little Soldiers and Cash for Kids. Over 200 guests from the

FM sector and wider business community donned their finest attire and put on their dancing shoes at the event, which was held at the Hilton Doubletree Hotel in Sheffield Park. The ball, now in its third consecutive year, was hosted by Incentive FM

and included a blind and silent charity auction and a three-course dinner. Scotty’s Little Soldiers is dedicated to supporting bereaved children who have lost a parent whilst serving in the British Armed Forces and Cash for Kids works to

Astley Hire staff flying high

Left to right: Nilfisk area sales manager, Bob Orrock; Astley Hire managing director, Stephen Dorricott, Eddie the Eagle Edwards, and Stewart Dennett, Nilfisk MD for UK and Ireland. Staff at family run firm Astley Hire are flying high after receiving an award for their soaring business success from Olympic ski jumper Eddie the Eagle Edwards. Astley Hire has achieved a staggering 300% increase in turnover in its cleaning division in the last two years, 6 l MAY 2017 l

following a £200,000 investment in equipment. The firm’s growth was recognised when Astley Hire was presented with an award by Michael Edwards, aka Eddie the Eagle Edwards, at a glittering ceremony to celebrate success in the industry, organised by

cleaning equipment supplier Nilfisk. Astley Hire which is based in Leigh, Greater Manchester, came top for growth out of 100 suppliers of Nilfisk products in their region, with a huge 173% increase in sales of cleaning equipment, from 2015 to

provide underprivileged and sick children in local communities with a brighter future. Glenn Wilson, operations director at Incentive FM Group, said: “This is the third year that we have hosted the Northern Ball and we are

thrilled with how successful it was. The two chosen charities are close to everyone at Incentive’s hearts, so it’s great that the event managed to raise even more than last year.”

2016. There was an average 4% growth in sales throughout the dealers in the UK for the period, said Nilfisk. Astley Hire’s managing director, Stephen Dorricott, said the firm’s continued growth into 2017 was testament to the hard work of Astley Hire’s 25 staff based at Lloyds Court on Jury Street in Leigh. Astley Hire has six divisions, hiring and servicing industrial access, cleaning, cooling and heating equipment, scaffolding, and tools to trade and industry customers across the north west including household names Heinz, McVities and Patak’s. “It was wonderful to meet Eddie,” said Stephen Dorricott. “He’s always been one of my heroes. He’s achieved so much and always been so determined, it was an inspiration to hear him speak. It was a very proud moment to receive the Nilfisk prize for best for growth in central region. We were absolutely delighted. We’ve had a great few years in terms of growth here at Astley Hire especially in our cleaning division and it’s wonderful to see that growth recognised among our peers in the industry. The result is testament to

the hard work of our staff, in particular to our team in the cleaning division.” Astley Hire was awarded the prize for most growth in 2016 in the central region, at the annual Nilfisk awards held at the Armathwaite Hall in Keswick. Following the prize giving, guests were entertained by Eddie the Eagle Edwards who talked about his legendary rise to fame and struggles he face in representing Great Britain in the 1988 Calgary Winter Olympics. Gerald Morgan, sales manager at Nilfisk, said: “It was a pleasure to host Stephen Doricott of Astley Hire at the Nilfisk Dealer Conference and present him with the award for most growth in the Central Region for 2016. Astley Hire have had a very successful year offering Nilfisk products for their cleaning Hire Division. It is a segment of the market they recognised could have potential and they have grown by double digits in 2016. Their ‘can do’ attitude, excellent service and quick response times, has been the cornerstone of their success. We look forward to more success and even more growth in 2017.”

ARE YOU READY FOR THE ECO 2017 VACUUM REGULATIONS? The New VTVe Has: • An A Rated Energy Label • 800W Motor • 11.5 Litre Capacity • HEPA Filtration • Cable Storage Wrap


British Institute of Cleaning Science

Making a margin: a contractor’s blog

Future-proofing the cleaning industry: what skills will our cleaning operatives need for the future?

Slow turning of the tide

Stan Atkins, CEO of BICSc, reports.

The cleaning industry continues to face significant challenges and changes with an increased focus on technology, innovation and sustainability. There is also a greater spotlight on profit margins as the industry becomes more competitive with customers demanding higher quality services for less money. All of these factors combined are set to become paramount for the future of cleaning. Having just returned from the Cleaning Show in London, I was impressed to see so many new innovations and products it certainly makes for an exciting future with lots of new developments on their way. With these advancements, however, also comes the need to develop and future-proof the skills of our cleaning operatives. Of my 30 plus years in the sector, I have never seen the industry move so quickly in terms of innovations and technological advancements. As a result, we need to ensure our cleaning operatives are ready for the challenges these new developments will bring by equipping them with skills in digital and the use of technology. These skills are equally necessary for cleaning business owners who also need to ensure their digital skills keep them ahead of the curve. It has never been more important to have an online presence and utilise marketing channels such as social media, blogs and Google AdWords to help customers find your business in a competitive market. From what I saw at the Cleaning Show, innovations in cleaning robotics are set to be big news over the next few years, but despite the ‘buzz’ around them, robots will never be able to entirely replace a human. Cleaning operatives can help secure their future by learning how to use these new technologies effectively, including when to apply creative problem-solving skills that only a human can have. While we may currently input information manually, in the future we will be using algorithms and automate tasks whenever possible. Skills in this area will allow operatives to dedicate more time and energy to coming up with creative ideas and perform their roles more efficiently. Advancements are not just taking place with technology. We are also seeing developments in sustainability and a shift in attitudes towards the use of ‘green’ cleaning products and chemicals. Our cleaning operations will soon be required to comply with stricter regulations with the use of less hazardous chemicals and the disposal of waste. Skills in sustainability compliance, as well as health and safety, will therefore become essential, so this is another area we need to address and ensure our operatives are equipped to deal with. Other crucial skills for the future will be those that support increasing company profits or reducing costs. Although there will always be a demand for such skills, these will become even more important as customers become increasingly demanding and with the potential knock-on effects post Brexit. A quick way to ensure the future profitability of your business is by investing in training for your employees - this can have an immediate effect on efficiency and staff engagement and, in turn, reduce business costs in the long-term. However, no matter what the future holds for the cleaning industry, keeping your employees’ skills up-to-date should always be on the agenda. At the British Institute of Cleaning Science (BICSc) we continually add new skills and review our courses to reflect the changing requirements of the industry and to help our customers overcome different challenges. Later this year we will be releasing an updated version of the Cleaning Professionals Skills Suite, as well as a Train the Trainer course which is a cost effective option for businesses to train their own staff to become trainers in a wide range of cleaning skills. To find out more about BICSc accredited training visit 8 l MAY 2017 l

Nick Gasson, joint managing director of So Clean Cleaning and Support Services, reports. As any London-based contractor knows, maintaining a stable cleaning workforce by paying the National Living Wage of £7.50 is one almighty challenge. A challenge now compounded by the attitude of some client organisations who think that because the NLW is a step up from the old minimum, and is growing faster than inflation, it’s now a sustainable rate that needn’t be exceeded. Well that might get traction in some parts of the country, but not in London. So it was with a certain amount of trepidation that I recently hit the road on a series of client presentations designed to nudge them towards the Living Wage Foundation’s recommended Living Wage of £9.75 in London and £8.45 outside London. “No chance” I can hear you saying, and in fairness my well-practised pitch bombed miserably in a few places. However, to my great surprise I managed to persuade a number of clients to come on board at the full rate. Others, who were not ready to go the whole way, were happy to take a step in the right direction by agreeing to intermediate rates of around £8.00 to £8.20. So what’s going on? Well, one benefit of already having some City clients prepared to pay the London rate is that I could genuinely make the case for reduced staff turnover and greater consistency. Not surprisingly, clients want to know what they might get in return for a substantial increase in their cleaning invoice and this benefit is definitely in our power to deliver. In parallel, we’ve also been pushing to increase shifts from two hours to three or four, where practical. It’s at this point where you hit a sort of magic combination of shift length and pay rate that ties staff in. Why would they then look for another post? Is it a case of pushing at an open door? Well not entirely, but there is a real argument to make with sustainable pay rates and I do think there’s an element of jolting some clients out of their slumber. To give you a funny example, a client to whom I explained that they were paying us £10.42 per cleaning hour turned round and said: “Great, I’m glad the cleaners are being paid so well.” When I explained about overheads and revealed the cleaners were on £7.20 she was genuinely embarrassed and immediately signed up for an increase to £9.75. Finally, it’s worth noting that most security guards working in London are already on the London Living Wage, so there’s another lever to pull in your negotiations. Good luck! ‘What you don’t ask for you don’t get’ is the phrase that springs to mind, and of course what we’re really doing is asking on behalf of our employees, so there’s absolutely no reason to feel embarrassed.

Brexit no barrier to Empteezy’s international expansion Livingston-based Empteezy is undeterred by the potential economic uncertainty brought about by Brexit and a potential second independence referendum, and is ploughing ahead with major new appointments to support its growth and expansion into new markets. The spill containment specialist recently appointed Sean Lightheart as group marketing manager, bolstering the company’s strong management team. An experienced digital practitioner, Lightheart will be responsible for the continued strategic development of Empteezy’s brands, with a particular focus on increasing its digital presence. Since starting the business in 1986, founding director Bruce Wishart has grown

Empteezy to over 200 staff and has reported a turnover of Euro 90 million in the last three years. In 2016, exports from its UK manufacturing base increased by 18% versus 2015, and overall turnover increased by 8% versus 2015. An integral part of the company’s international growth strategy, Lightheart will ensure Empteezy remains on the front foot with emerging digital tech advancements and trends within the industry, capitalising on international opportunities, especially in mainland Europe. Empteezy has also made three other appointments. Jim McCleary has joined as group operations director, Christina White has been recruited as the company’s new group health and safety

environmental manager, and Tom Hamilton as group buyer. Bruce Wishart added: “I’m confident Sean’s appointment will continue raising Empteezy’s international profile, and develop the business on new platforms which will enhance our presence within the industry. Sean’s experience as a digital practitioner will bring another dimension to the company and help us thrive in an environment which is continually evolving. Empteezy’s growth and development is clear to see, and I’m delighted to welcome Sean, Jim, Christina, and Tom to the business. The first three months of 2017 have been a real success, and I’m confident this will continue throughout the year.”


Make sure you have Christmas cleaning all wrapped up It seems a little harsh to mention the Christmas word while it’s only May, but with a timely eye on the calendar, many companies may already be thinking ahead to planned maintenance during the annual winter shutdown. It’s the ideal time to undertake much-needed work without affecting production schedules, as well as to bring in the experts for a thorough deep clean. David Green, industrial services manager at Grundon Waste Management, provides some tips and advice. For many of our customers, the Christmas and summer shutdown periods are the only times when operations actually stop. Indeed, some continue until the 11th hour on Christmas Eve and resume again shortly afterwards, but that period between Christmas Day and the return to work in the New Year is often the most popular time to carry out maintenance and other activities. Not surprisingly, it’s also a very busy time in industrial cleaning circles and we’ve heard of plenty of horror stories where lack of planning and flexibility have left businesses with a huge festive hangover - and not in a good way. So what should businesses be doing? In an ideal scenario, a three-month lead-in time is required to properly plan an industrial cleaning programme. This allows time for a site visit in order to understand the complexity of the work involved, the different partner elements - for example, if production lines are being changed or new equipment installed - and for quotes to be agreed. We always take time to get to know the business and liaise closely with the project manager overseeing the work. It’s important for us to understand timetables so we can make sure we have the right skilled teams available, something that is critical over a traditional holiday period. We also recognise that, unlike installing new equipment, industrial cleaning can sometimes be an afterthought - properly planned, however, it can deliver real efficiency benefits to a business. Why do I need an expert? The spectrum of services covered by industrial cleaning is very broad. For example, industries which use tanks and large vessels for storage or during production processes may find that layers of deposits have coated the insides of the vessels to the extent that these become less efficient and potentially damage the container and its contents. Having a planned cleaning operation not only en-

hances the life of the vessel but also allows a company’s own teams to inspect for any potential defects. Working in such challenging conditions inside tanks and vessels is a complex and highlydangerous job and it is essential that the cleaning is carried out by fully-qualified teams who meet strict confined space regulations and comply with all necessary health and safety legislation. Other sectors where similar work may be required include food production lines - for example, deep cleaning of industrial ovens - and manufacturers producing paints and chemicals. As well as maintenance, the process of changing from one product to another may also require deep cleaning. High-level cleaning is another skilled discipline one of our customers is a car manufacturing plant where work has to be carried out above the production line, something we do using special lightweight carbon fibre vacuum poles, complete with an on board camera, while at all times being extremely careful to minimise any possible damage or disruption. Other scenarios include high-pressure jetting for surface cleaning and decontamination, the cleaning and decommissioning of laboratory and medical facilities, and the deep cleaning of areas such as commercial kitchens, swimming pools and spas - often within leisure or hospitality premises. Safety is paramount Put simply, you can never afford to cut corners with industrial cleaning. At Grundon, all our employees

are fully qualified, licensed and registered with OFTEC, CHAS, Constructionline, and the Environment Agency and we are 100% compliant with all current environmental and HSE legislation. It’s a tough job, employees have to work in potentially dangerous and explosive atmospheres, at height and in confined spaces, so you need to know your contractor won’t take chances. With more than 40 years’ experience of industrial cleaning, our attention to detail and experience means we have an unblemished safety record, something we are very proud of. Adaptability and flexibility Because industrial cleaning is often carried out at the end of other maintenance programmes, deadlines often have to be fluid. Other work can overrun and projects be delayed, so when appointing industrial cleaners make sure you look for a company which is both adaptable and flexible and has the ability to call on additional skilled staff to ensure deadlines are met. We have been called in at short notice to take over contracts where other suppliers have downed tools because planned cleaning dates haven’t been met. By working around the clock and operating split shifts, we have been able to deliver our usual high level of service, making sure customers were up and running again with the minimum of disruption. Clean-up this summer Of course, we don’t only undertake industrial cleaning during the festive season - indeed we’re busy 12 months of the year. So, if all this talk of planning ahead has put you in a spin, remember there’s still time to talk to us about the summer shutdown period too - flexibility is what we do best, as well as industrial cleaning! To find out more, please visit: Industrial-Cleaning-Services l MAY 2017 l 9


Roll out the red carpet Who’s your favourite celebrity? Even if you think you’re immune to celebrity culture, there’s bound to be someone. We’re not talking about Z-listers, we’re talking big names, big glamour, the real A-list. Jan-Hein Hemke, managing director at soft service provider and contract cleaner Facilicom, says his are Julia Roberts and Sir Anthony Hopkins big names indeed. Why does it matter? Jan-Hein Hemke explains. As a contract cleaning company we offer thorough, cost effective and sustainable services, but is that enough to differentiate us from the competition when it comes to winning tenders? Sometimes it is, but at other times, it takes a bit more. That’s why we put our customers at the heart of everything we do. Meeting our customers’ requirements sometimes even ones they don’t know they have - is what makes the difference. Innovative customer service We are always looking for innovations in customer service, ways we can get that bit closer to our customers. That’s why when we were putting the agenda together for our 'Kick-Off’ - our annual all-staff meeting to set priorities for the year - we called on the services of customer service and marketing speaker, Geoff Ramm. You may not have come across Geoff before, but his philosophy is that no matter how good we think our current service is, we would up our game if an ‘A list’ celebrity came calling. Geoff apparently rather stumbled on the idea when he was about to deliver a different customer service seminar, but he’s since developed and tested it with brands around the world. He believes it’s the only significant development in customer service in decades and he may well be right. Beyond the mystery shopper Simplicity is often the best way and ‘celebrity service’ is no different. The philosophy bears a resemblance to the ‘mystery shopper’ technique, where people always give their best in case they are being tested, but develops it much further. At the heart of idea is the fact that if the right celebrity came calling, you’d make your service available to them where and when they wanted. I can assure you, if 10 l MAY 2017 l

Julia Roberts has commercial premises in need of a clean then our operatives will be there! And, if we can make our service better for the celebrity, then it follows that we can make it better for all our customers. Geoff challenged our colleagues to come up with as many service improvements for an A-lister as they could in two minutes. Even though we already have a strong focus on client relationships and invest heavily in training and developing employees, he says the majority took less than a minute to come up with something. Some of these are improvements that we can now implement for all our customers. Changing behaviour and mindsets Celebrity service is a ninestage process to ensure companies outperform the competition. It covers consistency, excitement, love, engagement, bravado, response, independence, thanks, and you/your team. The benefit of this approach - and perhaps where it diverges most from mystery shopping - is that it is about changing mind sets, not just outward behaviour. Behaviour change is notoriously difficult to achieve, but

by making it fun, personal and achievable, celebrity service offers a great opportunity to make it happen. No matter how much you like your job, and your customers, we all know the feeling when the phone rings, or an email pops up, at an inconvenient moment. It can be exasperating and depressing, but what if it’s an A-lister getting in touch? If it is, say, Brad Pitt or Madonna on the other end, wouldn’t you have a different attitude? In fact even our physiology improves at the idea, we become much more alert, sit up that bit straighter. After all we need to bring our Agame for an A-lister. By modifying your behaviour as though every customer were an A-lister, it improves the experience for everyone. Whatever business you are in, it’s unlikely Angelina Jolie or JK Rowling will be the next name in your inbox or caller display, but that’s not important. Your ‘regular’ customers are the ones who pay the bills, and they are the ones who deserve ‘celebrity service’. Don’t outgrow customers We can’t improve customer service by continuing to act as we’ve always done, nor can we let our circumstances affect the service we offer. You sometimes hear about companies becoming too big for their customers, and the resulting service levels being well below the expected levels. As a growing business, we don’t want to rest on our laurels or become distant from our clients. We already think we offer a high level of service to our customers, but we know we need to continue working closely with them to build our relationships, to keep meeting their needs. Celebrity service is a very interesting approach and we are looking to develop it throughout the business. We’ll roll out the red carpet for everyone - luckily, we have the expertise to keep it clean and welcoming!


An event with added value

By Simon Hollingbery, chairman, British Cleaning Council. With Easter finally here it gives me a moment to reflect on the London Cleaning Show, and what a truly fantastic event it was. The early spring sun cast a warm glow on Excel and everybody enjoyed three very busy days, with a lot of business completed and many new contacts secured.

I say ‘enjoyed’ because my impression of watching people at the show is that attending a big trade event like this is something both exhibitors and visitors look forward to. And as organisers, the BCC together with our partner Quartz, spend a great deal of time between shows making sure that everyone who makes the effort to come along has the best experience possible. Business is, of course, at the core of the event, and we believe we have provided a perfect forum for clients and contractors to meet and do business. But the show is actually much more than just a trade expo. It is a meeting of the industry, and we want visitors to go back to their businesses inspired with new ideas. We do this by adding extra value were we can with specialist areas like the VIP Lounge, the Green Zone, or Contact details

the seminar programme. In fact we were particularly pleased with the seminars, as over 1000 people attended during the three days. Another event at the show which always draws a crowd is the Window Cleaning Competition, hosted by Terry ‘Turbo’ Burrows. This has been a regular feature for a number of years, and it gives organisers a chance to put all the window cleaning stands in one place. There’s a real vibrancy about that area of the show and the competition adds to that. So much so that we’d like to do a similar thing for the carpet cleaning sector if possible. After speaking with our members at the National Carpet Cleaners Association during the show we have decided to look into the feasibility of hosting all the carpet cleaning exhibitors in the same area at future shows. These types of changes, al-

though seemingly simple from the outside, are actually details that need a lot of working out. But it illustrates that even after our most successful show to date we never sit still, and are always looking for ways to improve things. A very pleasing part of this year’s show was the inaugural CSSA awards. The rebirth of the CSSA was very welcomed by everyone on the Council, but its growth in a little over 12 months has been astonishing. The awards at Excel were testament to this. It was standing room only as 150 people from across the industry gathered at the Bridge Restaurant to see the awards ceremony. There were a number of worthy winners but it is worth mentioning that the BCC sponsored award for corporate social responsibility was won by Robertson Facilities Man-

agement, which I had great pleasure in presenting. Another feature of this year’s show for the BCC was our exhibition stand, which we shared with some of our members. It became a real focal point for the BCC and it gave our members the opportunity to mingle with each other, something they very rarely get the chance to do. We all enjoyed sharing the stand, and it’s something we will be looking to repeat at the next Cleaning Show, which is in Manchester at Event City in April 2018.

For further information on the British Cleaning Council and details of its members contact: The General Secretary, BCC Ltd, PO Box 10362, Syston, Leicester, LE7 2WJ, UK E: W: l MAY 2017 l 11


Keeping up appearances Stingray - enabling In these days of economic uncertainty high street retailers across the country are facing stiff competition for consumer’s hard earned pounds and attracting potential customers through their doors is a major concern. Of paramount importance is the need to ensure the appearance of their retail space reflects the quality of products and services offered and the cleanliness and maintenance of their flooring, whether hard or soft, is one of the first things noticed by visiting customers. There are few high street retailers as well known or respected as Goldsmiths, Mappin and Webb and Watches of Switzerland, all part of the Aurum Group the largest jewellery group in the UK - whose outlets grace high streets across the country. The group relies on companies such as Midlands-based Ecoclean Floor Care Ltd to ensure that their premises are looking their best, and that regular cleaning and maintenance of flooring, especially carpeted areas, does not disrupt daytime working/opening hours. Scott Kempin from Eco Clean Carpet Care, a Host national carpet maintenance contractor, said: “We use the Host cleaning system at all our client’s premises across the UK, scheduled on a daytime maintenance plan over 11 months of the year - including the Aurum Group. The Woolsafe approved products complement the wool carpets, and as the system leaves carpet ready for im-

daytime cleaning

Before... mediate use, we can clean the store carpets before they open and, on occasions, whilst they are open, leaving carpets clean, fresh and completely dry, with minimal disruption. With the help of the Host system we are able to offer a ‘Rolls Royce’ cleaning experience to this high end jewellery retailer.” Kempin continued: “The effectiveness and versatility of the Host system was perfectly demonstrated recently when the Newcastle branch of Mappin and Webb had a damaging ink spill on an expensive and recently installed wool carpet. By using the Host Freestyle machine we were able to make a huge impression on the stain leaving the carpet looking fit for purpose and saving the company £15,000 in saved replacement costs. We undertook this work late last year and have since been rewarded with a new three year contract starting.” Brian Beard, property director at Aurum Holdings, said: “We are very pleased with the work and results Scott and Ecoclean Carpet Care achieve in all our stores across the UK, including the

...and after Mappin and Webb store in Newcastle which had an ink spillage to our new carpet. The results were fantastic and we were able to continue trading which is imperative in today’s economic climate. There was no downtime and the carpet was available for immediate use. The Host system used by Ecoclean is very effective and non-intrusive and we use the system on all our wool carpets in our Goldsmiths, Mappin and Webb and Watches of Switzerland stores.” Mike Egerton, managing director of Host von Schrader UK Ltd, said: “A system that allows carpet to be cleaned quickly during the day is a vital component of any retailer’s cleaning regime and the Host dry extraction system allows carpet to be maintained and cleaned during the daytime just as easily as conventional night time cleaning regimes. The work carried out by Scott and his team for Aurum Holdings is typical of how the system works best in both maintaining carpet and problem solving when accidents occur.”

With Stingray, Unger offers a highly efficient solution for professional daytime cleaning. It is claimed to clean windows up to 25% faster than traditional methods, uses 39% less cleaning agent and guarantees outstanding cleaning results. Airport Frankfurt/Main KG has recently been using the new Stingray cleaning tool with plenty of success: with around 250,000 square meters of glass surfaces, many of which are located in difficult-to-access areas, Terminal 1 at Frankfurt Airport places the highest demands on window cleaning professionals. Frankfurt Airport is one of the biggest in Europe. With a total surface area of 20 square kilometers, it is regarded as an independent district of the city on the Main. More than 60 million passengers use the airport each year. The two main terminals see 160,000 and 200,000 passengers passing through on a daily basis. In recent years, the older and bigger Terminal 1 has undergone myriad modernisations. The glass is constantly exposed to extreme levels of contamination, touched by many people on a daily basis which results in unsightly fingerprints. Regular and thorough cleaning is important in order to keep the terminal in presentable condition. Klaus Ewig, head of the window and façade cleaning department at GCS, said: “We clean the glass up to three times per week and work continuously for eight hours each time. Since people are gathered in the terminal at virtually all times, our timeframes are, as you may expect, short. What’s more, many of the glass surfaces, such as those on conveyor belts and doors, are extremely difficult to access. We are often confronted with significant problems if we attempt to use traditional cleaning tools, such as squeegees, washers, chamois etc.” According to Ewig, cleaning the approximately 250,000 square meters of glass requires a great deal of time and effort: “That’s why we made the move towards the Stingray system by the window cleaning specialist Unger - mainly for removing fingerprints but also for cleaning mirrors and indoor windows. We were impressed by the numerous benefits of the system at the 2015 CMS Berlin trade fair. We currently use up to 20 Unger Stingrays.” Thanks to the innovative indoor window cleaning system, spraying and cleaning can be completed in one process and the window and the frame can be cleaned at the same time with the microfiber TriPad. An embedded spraying system ensures that the cleaning fluid does not drip. This guarantees that there is no need for extensive reworking. “Given the huge amounts of glass surfaces that we have to clean in Terminal 1, that is an enormous economic advantage for us,” concluded Ewig.

Student accommodation contract awarded A student accommodation project in the SA1 development area of Swansea has enlisted the services of a local cleaning company to provide its professional cleaning services as the second phase of the development begins. The accommodation project recently entered its second phase. Phase one of the project saw the construction of a 375 bedroom student accommodation building, with the second phase seeing an extension of a 340 room build. The ongoing building work at Morfa Road, Swansea, which is due for completion in summer 2017 by construction company Watkin Jones, has called on the 12 l MAY 2017 l

services of Clean Sweep to complete full commercial cleaning in and around the building site. Clean Sweep has been contracted to work simultaneously with Watkin Jones during the ongoing building work, ensuring the building and surrounding areas are cleaned in preparation for each stage of the build, to meet required health and safety standards. Clean Sweep will also conduct its deep cleaning service within the new 340 room phase two development. Due to an increase in substantial and long-term commercial contracts, Clean Sweep has increased its staff base to meet demand. Helen

Williams, the company’s managing director, said: “With the company winning an increasing number of commercial contracts in recent months, such as this Morfa Road student accommodation build, we have needed to expand our team accordingly. This means we are already meeting the growth and development targets we set for 2017. I am extremely proud of our skilled and experienced team for their continuous hard work and efforts on expansive and commercial projects such as this. It is great to work alongside Watkin Jones during this project build and we look forward to seeing the final result in summer 2017.”

Dylan Williams, project manager at Watkin Jones, said: “This is the first time Clean Sweep has worked with Watkin Jones Group, and is currently undertaking the builders clean to a 340 bed student accommodation extension to an existing phase. The current standard of work is very good and matches our expectations for a builders clean, and this will follow on with the sparkle clean prior to handover. Labour levels are consistent with the work required and Clean Sweep has achieved all the dates as per the programme.” www.cleansweepswansea

St Andrews University is reaping the benefits of a long-term relationship with Hawkesworth, the dedicated PAT testing company, to help fulfil its responsibilities for the safety of students in the halls of residence. PAT testing is considered a vital element for ensuring a safer environment for staff and students. Halls of residence must comply with the government’s Houses in Multiple Occupation (HMO) regulations requiring frequent testing of electrical appliances - which is why, to meet its obligations, the university has been using Hawkesworth for almost a decade for PAT testing at its 40 residential buildings in Fife. www.hawkesworth

The 2017 Face of Cleaning You know his smile, you’ll love his simplicity and reliability.

Built on our GelTec TGB3045


The Henry HGB scrubber dryer brings Numatic FloorCare innovation to the new extended Henry range. No matter the cleaning task you’ll always have a Henry to hand.





enBOOK NOW ryd e m o.c o.u k

User friendly controls


Easy pad / brush change

Brush Motor Vac Motor


Working Time upto 2hr




2x12V (24V 55Ah)

Pad / Brush Width



Brush Speed

400 / 450mm





Structofoam chassis, lightweight & corrosion free

Recharge Time 10hr Dimensions (WxLxH)

1215m 2 /hr 470x890x1100mm

To see our full range visit

Numatic International Limited, Chard, Somerset. TA20 2GB Tel: 01460 68600 © 5\TH[PJ0U[LYUH[PVUHS3PTP[LK:WLJPÄJH[PVUZ\IQLJ[[VJOHUNL^P[OV\[WYPVYUV[PJL


People John Brill has been appointed sales director at Nilfisk with overall responsibility for sales into CC/institutions/industry in the UK and Ireland. He has successfully led the direct key account team since 2015. Prior to his move to Nilfisk, Brill enjoyed a lengthy career in the cleaning industry with sales management positions at Diversey and Arrow Solutions.

John Brill. John Brill said: “I am very much looking forward to the challenges the role will bring. In recent years we have achieved significant growth in new and existing

14 l MAY 2017 l

market segments and I am confident we can maintain this momentum. The future looks exciting as our Horizon programme sets the course for a long-term, strategic, programme of autonomous and connected cleaning solutions that will completely redefine how our customers look at productivity and total cost of ownership. Nilfisk has the best product offering and service solutions in the industry - with a clear focus on innovation we are committed to meeting customer expectations to lower the cost of clean without compromising on the result.” Servest has announced internal appointments at executive board level. Rob Legge, who has taken the UK business from a turnover of £1 million to £500 million since its inception in 1998, is stepping into the role of group chief executive for the global business. Legge’s leadership skills and considerable level of experience within the FM sector has cemented the group’s ability to work successfully in different environments, with new ventures across continental and cultural borders. This appointment aims to replicate the

success of Servest UK globally by utilising Legge’s strategic skills and business acumen to widen the group’s geographical reach. A successor has been appointed to assume the role of UK chief executive. C-J Green will move from her current role as chief people officer for the UK group and will become the new UK chief executive from October 2017. During the course of the next six months, Green will be working to transition into her new role with Legge’s full support. “FM is all about individuals, and we’ve taken the unusual step of placing a ‘people person’ at the helm of the UK group,” said Green. “My journey within the business has been extraordinary. I work in the kind of environment where anything is possible and I have enjoyed every moment. I look forward to working with the Servest team on the next stage of our evolution - we have so much to offer our clients and our colleagues. It truly is a fantastic time to be in the group.” Kenton Fine, Servest group chairman, said: “These internal changes demonstrate our commitment to further developing the group’s global

presence. I look forward to working with the new board to further evolve our people and business strategy.” Sodexo has appointed Joe Webb as senior category manager (hard FM) in its supply chain management team. Webb has extensive experience in procurement within FM in both the private and public sector. Over the last 20 years he was worked at a number of leading companies including Balfour Beatty, Cofely (now Engie) and, most recently, Mitie. Webb completed the Chartered Institute of Purchasing and Supply professional qualification in 2010. Joe Webb said: “I am excited about the challenge and opportunity this new role with Sodexo offers. The scope to engage with people around the business is massive and something I hope to nurture fully.” Patrick Forbes, UK buying director, said: “We are delighted to appoint Joe to this role - he brings a wealth of experience in the sector and will continue to ensure the successful development and deployment of FM solutions for our clients.”

Gelpack, manufacturer of flexible packaging, including films, bags, liners and sacks, has appointed Keith Peate as group manufacturing director. Peate has more than 28 years' experience in plastic film extrusion. Gelpack managing director, Geoff Davis, said: "We have invested in excess of £7 million over the past couple of years in new state-of-the-art extrusion technology, high speed conversion equipment and an extensive research and development programme, which have brought about a 30% increase in throughput at our two factories in Madley and Hereford. Keith's appointment will help maximise improvements in productivity at both plants which, between them, operate 28 extrusion lines, including the latest fivelayer co-extrusion technology. The weaker pound has allowed UK manufacturers such as Gelpack to be even more competitive, although in our case we have also developed improved efficiencies following the first phase of an investment programme, which has created greater capacity at our Madley plant."


People Birmingham’s Art Cleaning has brought home two awards from the UK’s Cleaning Show 2017. Window cleaner, Robert Baker, 66 from Walsall, was presented with the UK’s ‘Window Cleaner of the Year Award’ and Art Cleaning achieved the second position as runner-up in the ‘Window Cleaning Company of the Year’ category. Robert Baker won his award for his 51-year commitment to the industry and for overcoming many challenges to continue doing the job he loves. He said: “I love the industry. If I had to go back in time, I would do it all again and I was honoured to win the award for Window Cleaner of the Year.” Baker joined Art Cleaning in 2005 and has worked as a window cleaner since the age of 15. He comes from a long line of window cleaners, with his grandfather and father both working in the industry. At the end of 2008, he was diagnosed with two forms of cancer and throughout 2009 underwent aggressive treatment to beat the disease. After just nine months, and by walking four miles every day to build his fitness levels back up, Baker returned to the job he loved. In 2015, at the age of 65, he was promoted to works foreman and still has no intention of retiring. Art Cleaning’s MD, Simon Hart, said: “We are incredibly

Robert Baker with the FWC’s Beryl Murray and Scott Smith. proud to have been recognised by the Federation of Window Cleaners in both categories. Firstly, it was a great achievement for Art Cleaning to have come such a close second in the Cleaning Company of the Year award - we will make sure we get that top spot next time! Then for Robert to have won Window Cleaner of the Year was fantastic. Robert is an asset to the Art Cleaning team and after 51 years in the window cleaning industry, this award is incredibly well deserved. Every company needs a Robert, and the day he hangs up his bucket will be a very sad day indeed.” Daniel Hills joined Futures Supplies and Support Services Ltd in 1997 as a warehouse assistant at just 16 years old. Over the ensuing 20 years, he progressed rapidly to the position of office manager and ultimately operations manager, acquiring additional skills through training, mentoring and experience. Assuming respon-

sibility for the day-to-day operations of the business, his role now includes client support, order processing, purchasing, and logistics. In recognition of his dedication and work ethic he was recently rewarded with an all-expenses paid surprise trip to Las Vegas. He said: “Vegas has always been on my wish list - I cannot tell you what a fabulous surprise it was and how grateful I am. What an amazing time I had, I can’t put it into words. I am blessed to work at such an amazing company with a great team of people - roll on the next 20 years.” Founder and CEO Mandie Kemp’s belief is that there is more to business than the bottom line. Futures Supplies has always been committed to the support and development of young people. It has offered apprenticeships and work placements to young people providing training and experience to help build their confidence with a view to catalysing long-term employment.

DJB first to become a CHSA ‘accredited distributor’ DJB Cleaning Supplies is the first distributor of cleaning and hygiene products in the country to secure accreditation from the Cleaning and Hygiene Suppliers Association (CHSA). Businesses buying cleaning and hygiene products, now more than ever, can be certain that ‘what’s on the box is in the box’ with DJB Cleaning Supplies. Representing all the major manufacturers and distributors of cleaning and hygiene products, the CHSA operates four accreditation schemes, three for manufacturers (soft tissue, plastic refuse sacks and industrial cotton mops) and one for distributors, which was launched in January 2017. “Delivering great service to our customers sits at the heart of our business,” said Dave and Lin Bruce, directors of DJB Cleaning Supplies. “We backed the establishment of the CHSA Accredited Distributor Scheme since its inception and are delighted to be the first to secure accreditation in the UK. It’s an independent stamp of approval, giving our customers confidence that we mean it when we say we’re committed to standards.” Gaining admittance to the CHSA’s Accreditation Scheme for Distributors is challenging. DJB Cleaning Supplies successfully completed an auditing process conducted by the CHSA’s independent inspector, Martin Yates. He checked product in the warehouse, making sure ‘what was on the box is in the box’. On joining, DJB Cleaning Supplies also signed a declaration that it will only stock and offer for sale CHSA Accredited products or products that conform to the same Standards as required by the relevant CHSA Manufacturing Standards Accreditation Scheme. To maintain its accredited status, DJB Cleaning Supplies will be monitored periodically with a minimum of two audits each year, giving buyers of their products the certainty standards are sustained. l MAY 2017 l 15

FEATURE: Computer Software & Management Systems

Employee scheduling and workforce management - making it work for you In recent years, workforce management systems have become increasingly available and affordable to cleaning companies. Advances in smartphone technology and the introduction of cloud-based software solutions have made these tools easily deployable and scalable, whatever the size of a business or its budget. However, how do you ensure that such a system is appropriate, so it delivers what you want and achieves practical value? Paul Ridden, CEO at SmartTask, reports. There is a wide range of technology innovations available, but it is about choosing a solution that is simple to implement, use and manage. It is worth exploring the option of a complete package that combines a range of employee scheduling and workforce management functionality. This will avoid the need to integrate several different tools and systems, which can become both challenging and expensive during set-up and then to operate. There are always compromises to be made when you are combining technology from different providers, because none of the systems have been designed to perfectly work together. Your IT team will also need to be heavily involved, using up valuable internal resources, and it may only become clear once installed how the different elements will work together. This is a significant risk when you have invested both time and money. Weak integration can result in a greater administrative burden as office-based staff have to replicate data input rather than sharing the information seamlessly. Having a system that covers a wide range of operational functions as well as plugging straight into other back-office systems, such as HR, payroll and invoicing, will not only increase the accuracy of data but also streamline processes that were previously handled manually. Keeping up-to-date With the rapid pace of innovation, make sure your preferred system will continue to be developed and supported using the latest technology. The last thing you want is to be stuck with an obsolete solution that is no longer fit for purpose and does not meet the changing demands of the cleaning sector. The migration from on premise software to solutions hosted in the cloud is also continuing at speed as the levels of functionality matures to match and, in many cases, exceed that of legacy systems. This is an exciting change in the way software is purchased, which is already driving innovation and reducing costs, so certainly something to consider. Meanwhile, recent advances in the consumer marketplace may soon start impacting on employee scheduling and workforce management processes, in the same way as the widespread adoption of smartphones has helped enhance staff communications and operational performance monitoring. Smart voice assistants, driven by competition between Google Home and Amazon Echo, could shortly offer an effec16 l MAY 2017 l

tive way of enhancing employee engagement, while artificial intelligence (AI) may lead to smarter solutions that learn as they go along and rely less on human intervention. Visibility and control

Paul Ridden, CEO at SmartTask: “With advances in technology, cleaning companies can develop clever ways of differentiating their business proposition and add value to the service provided to customers. Using electronic forms on a simple smartphone app, for example, cleaners can electronically report maintenance issues (with supporting details and an image), undertake replenishment audits or inspect equipment in line with health and safety regulations. In addition, RFID tags can be placed at key points within a building, scannable using an enabled smartphone, to prove a job has been completed or checks have been undertaken.�

Whatever you decide, the system must fit with your individual needs and budgets, or you risk adopting something that makes the job harder rather than easier. Choosing a solution that combines a wide range of operational functions - such as rostering, proof of attendance, real-time monitoring, incident management, auditing, and inspections - provides an opportunity to better coordinate resources and gain complete visibility over your staff. However, trying to achieve too much too quickly increases the risk of putting excessive strain on management resources, causing unwelcome hassle and unexpected disruption. Try to implement a realistic and phased migration, focusing initially on what will deliver the most value in the simplest manner. This may differ from business to business, but taking this approach will help a business to grow into a system while at the same time achieve tangible benefits from day one. For example, a proof of attendance and rota planning solution can be quickly and efficiently implemented using either call taking software or a mobile app along with a roster engine. This can be used to quickly increase customer service, simplify operational processes and electronically record accurate timesheets. Once this has been embedded into an operation, it is fairly straightforward to adopt a host of complementary functions including payroll and invoice calculation, holiday accrual, incident reporting, site inspections, and health and safety compliance. Gaining insight Measurement should be a key aspect of any workforce management solution, because it provides the ability for a cleaning

company to access KPI reporting, performance management and business intelligence. The more data you capture, the more opportunity there is to gain valuable insight into all aspects of a business, analysing performance and identifying areas of improvement. If you want to calculate the profitability of contracts, understand staff utilisation, or pinpoint where unnecessary costs are occurring, then a reporting package is essential. Effective reporting also provides an easy way of sharing relevant information to other areas of the business - HR, finance, health and safety - or offer complete transparency to customers. Giving this level of visibility to clients can be daunting for some cleaning businesses, but in our experience they quickly recognise the benefit this delivers because if they do a job well they can really shine and not go unnoticed. Real-time performance updates, backed up with accurate supporting data, can really enhance the client relationship by providing peace of mind and generating goodwill. A cleaning company is often only as good as its last failure, so such visibility can help put an operational problem in context and demonstrate the longer-term success that has been achieved. Adding value With advances in technology, cleaning companies can develop clever ways of differentiating their business proposition and add value to the service provided to customers. Using electronic forms on a simple smartphone app, for example, cleaners can electronically report maintenance issues (with supporting details and an image), undertake replenishment audits or inspect equipment in line with health and safety regulations. In addition, RFID tags can be placed at key points within a building, scannable using an enabled smartphone, to prove a job has been completed or checks have been undertaken. Moving forward, a workforce management tool could even be used alongside emerging sensor technology to coordinate cleaning requirements not simply at fixed intervals but based on actual footfall. Any workforce management system should be used to gain competitive advantage, delivering unrivalled transparency, customer communication and adding value both internally and to customers. Therefore, choosing the right software solution is key to take advantage of the considerable business and operational opportunities available.

PROFESSIONAL CLEANING 36v (Twin 18v) Back-Pack Vacuum Cleaner DVC260

18v Robotic Vacuum Cleaner DRC200

18v Vacuum Cleaner DCL180

Visit our website for more information

FEATURE: Computer Software & Management Systems

Keeping track Tracking the performance, utilisation and location of cleaning equipment is increasingly important across our industry. It can help businesses to reduce costs associated with machines that are under-utilised, and minimises the cost and administration headache associated with equipment that can’t be located. Mark Bresnihan, CEO of ICE, reports.

equipment will be automatically locked down. This means that concern about operator safety and equipment security is minimised. • Sustainability - ICEtrak enables the monitoring of key components on equipment, such as batteries and motors. This means we can be proactive in machine maintenance, and enables us to diagnose equipment failures remotely. Using ICEtrak in this way reduces the number of engineer visits to site, minimising our carbon footprint. In addition, the system accurately monitors both water and electrical consumption of each machine. • Cloud-based dashboard and reporting the cloud-based reporting system offers complete access to a secure hub of information, and includes a whole suite of reports. These can be generated by individual machine, site or complete estate, giving full visibility of all machines. Automated reports can be generated on a daily, weekly or monthly basis, and sent by SMS or email. The system provides a single place to access all reporting about every machine across the entire estate, coupled with the ease of automated reports. ICE Locator

ICE has two products for tracking utilisation and location of equipment - ICEtrak and ICE Locator. ICEtrak is a complete management information tracking system that monitors all battery operated cleaning equipment within a customer’s estate in real-time, regardless of the make and model of the machine. This means that our customers can see in depth information about their equipment, including utilisation, water usage and battery life. ICEtrak ICEtrak works on five key principles: • Asset utilisation - ICEtrak gives full visibility of when each machine is being used, by whom and for how long, even down to the length of time that the brushes have been moving. It can also highlight equipment not being utilised, meaning that assets can be effectively managed across the whole estate. For example, an underutilised machine at one location can be moved to another if required, instead of purchasing new equipment. It gives a complete picture of all machines across every location, and also helps to track when the daily cleaning has taken place and for how long. • Proactive service and maintenance - battery and motor performance can be monitored, allowing breakdowns to be pre-empted, which therefore minimises equipment downtime. The system also allows regular planned maintenance schedules to be set for every machine, based on 18 l MAY 2017 l

Above and below: ICE Locator is used for locating assets through Bluetooth and GPS technology, to provide pinpoint accuracy of equipment locations. Right: Mark Bresnihan, CEO of ICE.

the number of hours it has been running for. The ICEtrak system will send a message to the ICE Helpdesk to schedule planned maintenance for each machine, and therefore means we can be proactive and ensure all equipment is serviced on time. This reduces the worry for customers regarding equipment downtime and gives peace of mind that equipment is being serviced at the correct and recommended intervals. • Security - with ICEtrak, our customers have total peace of mind that their equipment is secure and safe, as it offers a host of security features. These include specific user IDs to operate the machine, lone worker alarms to ensure operator safety when working alone, and the option to remotely lock the equipment so that it cannot be used. It also includes a ‘ geo-fencing’ facility, which allows boundaries to be set for the equipment. If the machine exits these boundaries, an SMS or email is sent to raise an alert, and the

ICE Locator is used for locating assets through Bluetooth and GPS technology, to provide pinpoint accuracy of equipment locations. This gives complete visibility of all machines across the entire estate, which leads to a reduction in lost equipment, and improved billing accuracy. Experience tells us that anything from 5-25% of customer assets are not accurately tracked for a variety of reasons. These include: internal movement; lack of knowledge or attention; and pilferage. This causes issues with asset management and compliance leading to an unacceptable H&S risk and a significant waste of resources locating missing assets. ICE will fit all equipment across a customer’s estate with an ICE Locator device, and the detail can be viewed via the ICE Locator App. This can be used either on site or remotely. When using the ICE Locator App on site, all assets are detectable within a 45 metre radius. The ICE Locator on each machine will ‘ping’ every second, showing the App user of every asset location within the building. When accessing ICE Locator remotely, it will list all assets across every site, by location. Key benefits include: • Using ICE Locator gives improved visibility of the location of all equipment across every location, which in turn results in a reduction in loss/theft of machines. • It also means that billing accuracy and customer satisfaction is improved, as using ICE Locator means that we can be sure to capture the location of all assets quickly and efficiently. • This ‘industry first’ can provide unsurpassed accuracy in terms of asset data - particularly useful for the management of rental equipment. The technology used for ICE Locator is tried, tested and trusted - we know our mobile phones and other remote devices can be identified using on-board location features, so why not use the very same technology to locate each and every one of our cleaning assets!


Vanessa Van Santen-Smith Sales Manager T: +44 (0)1737 855 041 E:


FEATURE: Computer Software & Management Systems

Time and attendance comes of age Timekeeping and absence cover have long been a concern for cleaning clients. Understandably so, as they feel they’ve paid for hours worked and don’t want to be short changed. Rick Stoor, MD of Templa Computer Systems, explains how a brand new type of T&A software delivers new client and contractor benefits well beyond the simple recording of attendance. Contractors have long argued that a signing-in book is an effective way to record hours worked and to pass messages between client and cleaners. However, their reluctance to use software-based T&A systems has derived as much from technical issues relating to client telephone systems and Wi-Fi connectivity as from the principle of registering and monitoring attendance. That means the genuine benefits of a sophisticated T&A system have only been enjoyed by a small minority of contractors. Partnership with European market leader At Templa we are excited this year to be launching our partnership with Netherlands-based CleanJack, a leading Euro-

Below and below left: the system in action. Below right: Rick Stoor, MD of Templa Computer Systems.

pean time and attendance solution. Since late 2016 we’ve been working with CleanJack to develop a new integrated service TemplaCMS Time and Attendance by CleanJack - where our contract management solution TemplaCMS delivers dynamic two-way integration with CleanJack’s time and attendance system. As part of the integration CleanJack effectively becomes an additional business module of our own contract management system. That keeps things nice and easy for our contractor clients. All employee shift data is entered directly through TemplaCMS and users continue to log in via TemplaCMS when using the integrated service. At site level, cleaners use simple scanning technology to log in and out of their

shift. Hours registered in CleanJack are then automatically sent to the TemplaCMS ‘pay’ module’s timesheets, offering realtime reconciliation to contracted hours and wage variance control. The new service synchronises cleaning contract information between both systems and the result is a very comprehensive solution. What’s different about CleanJack? CleanJack offers three outstanding benefits: • The system offers guaranteed 100% coverage of a contractor’s sites, irrespective of how many cleaners work at each one. This is because the scanning system offers two modes of operation for staff checking in and out. At a large, multi-cleaner site operatives scan their ID card against a wallmounted terminal, whilst at smaller sites the cleaner, often a mobile operative, carries their own scanning device and scans it against ID tags discreetly positioned on a wall or in a cleaning cupboard at the client’s premises. The devices can be branded to give a smart appearance. • The terminal’s screen can be used to display instructions when the cleaner checks in - for example to remind a specific operative to carry out a particular task. Staff can then acknowledge by clicking ‘OK’. The ID tags can be placed in any number of key locations, such as washrooms, so that managers can log the start and completion time of each clean in that area - particularly useful in a ‘communal areas’ office contract. • The company’s managers can use the system to monitor and manage attendance via a dashboard on their own smartphone, tablet computer or desktop from any location. This means they know exactly who is working, as well as receiving late or nonattendance alerts, giving them the chance to react swiftly to problems as they occur. How do all the parties benefit?

CASE STUDY: NuServe Following a successful trial, Sussex-based cleaning contractor NuServe has installed CleanJack terminals at each of its 115 different cleaning locations in order to monitor the hours and attendance of circa 500 cleaning operatives. Simon Duke, owner and MD, said: “Time and attendance registration is nothing new for us, but the way it is recorded via CleanJack certainly is. Until recently we asked cleaning staff to phone in using the client's telephone number. This created problems because we were dependent on the client's technology. We investigated a number of options and found that CleanJack was the most sophisticated and allows data access. The key benefits are control over the cost of wages and integration with Templa. Templa is our contract management system and, when combined with CleanJack, we can automatically check whether the hours performed are in line with those contracted. If the hours performed in a particular location continue to be more or less than those planned then it gives me the opportunity to contact the client to review the contract. It also contributes to a better image of the industry as a whole.” CleanJack additionally offers the possibility to communicate with cleaning staff. “Managers can use the terminal to ask an employee to pay extra attention to the kitchen, for example,” continued Duke. “Or they can pass on the client's request to give the boardroom an extra good clean due to an important meeting. The employee confirms this request via the software. We also use it to pay a compliment, or to log someone's birthday, meaning we can use the software in a really positive way. Last but not least CleanJack also boosts safety levels. If an employee fails to clock in or out, our manager is sent a signal. It is then up to him to check what has happened.” 20 l MAY 2017 l

The benefits are clear. Cleaners themselves enjoy knowing exactly where they stand and receive help in prioritising work when clients have raised issues. Managers save time in processing payroll and can communicate easily with staff without needing to call. Meanwhile clients, as well as sleeping more easily because of the transparent nature of the system, also benefit from increased standards and are more likely to look favourably on contract extensions. Taking the recent advances into consideration, there is good reason to believe that T&A software can now drive return on investment and need not be regarded as a clientimposed drain on the operation. Return on investment example Company annual turnover: £6,000,000 On site labour cost (82%): £4,920,000 Annual saving on labour costs (1%): £49,200 Nominal saving on payroll/admin overhead (0.5% of t/o): £12,000 Total saving per annum before T&A cost: £61,200 Typical T&A cost per annum based on 100 locations/500 staff: £26,280 Net saving per annum (excluding any benefit accruing from contract extensions or new awards): £34,920

BIGGER CAN BE BETTER The new i-mopXXL delivers a 40%* productivity increase *40% more productive than the standard i-mopXL. I-mopXL - scrubbing width 46cm, i-mopXXL 62cm - scrubbing width.


A head for heights Cleaning London’s diverse skyline takes skill and planning - it’s dangerous work and proper safety procedures are essential. Chris Parkes, operations director at Julius Rutherfoord, highlights the unique challenges of cleaning the city’s skyline. At the start of 2016, a window cleaner died after falling from the top floor of a fivestorey house in Islington. It is unclear what caused this awful accident, but a handle appeared to be missing from a window. Compounding this tragedy was the heart-breaking fact that this death could have been prevented had the window cleaner simply been wearing a harness. Sadly, fatal accidents like this are not uncommon when working at height. Each death is one too many, and brings into sharp focus the critical need for training and the correct personal protective equipment (PPE) for all operatives. London has more tall buildings than anywhere else in the UK. This makes the city both a high-risk place for its window cleaners, but at the same time a crucible for best practice when it comes to cleaning at height. Of course, window cleaning isn’t the only cleaning work that takes place at height - brickwork and masonry repairs, as well as gutter cleaning, also demand the same rigorous health and safety precautions. However, there is a trend in modern architecture for large expanses of glass - for instance the Shard skyscraper in Southwark, or the aptly-nicknamed Gherkin (30 St Mary Axe), across the river, with its challenging circumference. These buildings require a specialist approach to window cleaning. The best contractors will produce high quality results no matter how large or high the surface. At Julius Rutherfoord, we work with our trusted window cleaning partners to clean the same number of windows per month as 12 Gherkin buildings that’s inside and out! A window cleaning contractor must be versatile, and able to offer a site-specific solution to each façade being cleaned. Before starting any job, the best cleaning con22 l MAY 2017 l

Chris Parkes, operations director at Julius Rutherfoord: “Maintaining welcoming façades and clear windows is important both for the maintenance of a building, and the perceptions of those who visit and work there. But just as important is the safety and well-being of any operative cleaning that building.”

tractors will go through rigorous health and safety checks. The area that needs to be cleaned should be carefully researched and audited before any cleaning is undertaken, to make sure the right techniques are used. A reputable contractor will also have clear emergency evacuation procedures in place should the need arise when cleaning at height. Environmental, quality and occupational health and safety management systems used by the contract cleaner should be independently assessed. This commitment gives facilities managers confidence in the quality, safety and reliability of the cleaning. Techniques for cleaning at height vary from traditional reach and wash methods and the use of poles for difficult to reach places, to abseiling down the exterior of buildings, or using access platforms and cradles. Continuous training As well as induction training and harness safety instructions, a programme of continuous training is essential to keep all operatives up-to-date with the latest safety innovations and best practice. Continuous training will also improve the productivity of cleaning operatives. It is also highly advantageous if training can be provided close to the workplace, particularly in large and very busy cities like London. In this way, training and induction is made as accessible as possible for operatives. Only those who are competent to carry out work at height may be permitted to do so. Simple mistakes, like overloading or overreaching ladders, can have the same fatal consequences as gross errors, like an unsafe anchor point for abseiling ropes or cleaning cradles. Meanwhile, all operatives must have the correct PPE, including harnesses, and helmets to protect them from

falling objects. At the same time, all equipment used for cleaning at height must be regularly inspected and maintained. Supervision is another factor that should not be overlooked. London is a 24-hour city, and cleaning teams as well as their supervisors must be flexible and able to make themselves available out-of-hours to get the job done. And while cleaning operatives can get the job done in most weather conditions, strong wind speeds can quickly make it too dangerous to clean at height. Local knowledge In London, local presence and local knowledge are vital. Special permissions are required from London’s councils for exterior work including window cleaning, for instance, while getting around London takes time, making cleaners with facilities close to the heart of the city much more practical and accessible. The culture of a company is very important. It is vital that cleaning operatives feel confident that if they have any concerns about a project that involves work at height, they can communicate this to their employer or contractor. They must be secure in the knowledge that those in charge will work to alleviate the issues, instead of sidelining the operatives for future projects. These tips might sound like common sense, but it’s essential that for every job window cleaners undertake, all precautions are taken. London’s iconic and ever changing skyline accurately reflects the city’s combination of the historic and cutting edge, and the diversity of those who live there. No two streets are the same, and each building presents different cleaning challenges to protect it from the pollution, damage from pests, and other perils inherent in city life. Maintaining welcoming façades and clear windows is important both for the maintenance of a building, and the perceptions of those who visit and work there. But just as important is the safety and well-being of any operative cleaning that building.



£100 CASH BACK on selected machines

REDISCOVER THE GREAT INDOORS Floors are meant to be walked upon – but it doesn’t mean that they have to show it. With easy-to-use, quick and compact cleaning solutions you can depend on Kärcher to keep your carpets, hard floors, sanitary areas, fixtures and fittings looking like new, for the weeks, months and years ahead – more appealing to your customers, less effort to clean and extending the lifetime of valuable assets. Now with cashback on all Professional spray-extraction carpet and upholstery cleaners and steam cleaners: To find out more about how Kärcher can make a difference to the cleanliness and hygiene of your business, please call: 01295 752 142 or email:

Models shown: SG 4/4, SGV 6/5 & Puzzi 30/4. Offer includes all Puzzi, SG and SGV models purchased until June 30th, visit for full terms and conditions.


Charge of the daylight brigade Cordless cleaning machines can play a crucial role in delivering seamless daytime cleaning – so long as there is no compromise on performance, says Gordon McVean, international sales and marketing director at Truvox International. Technical innovations that make cleaning machines quieter, more compact, manoeuvrable and efficient all help to smooth the way to seamless daytime cleaning. But by far the most significant contribution has come from the leaps and bounds being made in battery technology. Unfettered by power cables, cordless machines offer enhanced safety and flexibility. Combined with the performance and range of modern battery technology, this more than justifies a purchase premium compared with equivalent plug-in models. Harnessing battery power can reap benefits in just about any cleaning activity. Going cordless means the operator has no need to watch out for a cable snagging obstacle or tripping people nearby, nor to interrupt operation to switch between power sockets. This flexibility can enhance productivity. But the challenge is to go cordless without compromising on the power and performance of proven cleaning machines. The acid test for Truvox International was to harness battery power to two of the most important workhorses in buildings with large areas of hard flooding – the burnisher and scrubber-drier. Having achieved this, our development team has prepared the way for a similar transformation in that other mainstay of daily cleaning, the upright vacuum. A powerful motor is crucial for rotary burnishers to achieve highs speeds and produce a sparkling, high sheen, rapidly and efficiently. Battery power can deliver high productivity and burnishing performance without an accompanying high whine. For example, the Orbis UHS Cordless Burnisher has an operating speed of 1500rpm and yet allows whisper-quiet operation, at just 56.6 decibels. The operating range is not compromised either. A single charge of the machine’s maintenance-free gel batteries ensures up to two hours’ non-stop burnishing. Similarly, the ability to wash, scrub and dry floors in one pass is invaluable to cleaning teams in leisure centres, hospitals and many other sectors. Our Multiwash technology, which uses cylindrical brushes that counter-rotate at high speed, produces hygienically clean results while saving on water and chemicals. With the benefits of cordless operation, the Multiwash 340/Pump Battery matches 24 l MAY 2017 l

Right, with the benefits of cordless operation, the Multiwash 340/Pump Battery matches the performance of our flagship cabled model. With a cleaning width of 34cm, this cordless scrubber-drier can tackle large areas on a single charge, which powers up to 50 minutes’ continuous operation. A quickchange battery system enables a longer run-time with a second battery. It is quiet as well as simple to operate and manoeuvre around obstacles.

Left, an industry first, the Valet Battery Upright (VBU) vacuum is cordless, and an award winner for innovation at this year’s Cleaning Show. Lightweight at just 5kg, it still packs the power to delivery pristine cleaning. Right, the Orbis UHS Cordless Burnisher has an operating speed of 1500rpm and yet allows whisperquiet operation, at just 56.6 decibels.

the performance of our flagship cabled model. With a cleaning width of 34cm, this cordless scrubber-drier can tackle large areas on a single charge, which powers up to 50 minutes’ continuous operation. A quick-change battery system enables a longer run-time with a second battery. It is quiet as well as simple to operate and manoeuvre around obstacles. While the Multiwash can also clean low-pile carpets, the essential daily vacuum has presented a problem for daytime cleaning - until now. An industry first, the Valet Battery Upright (VBU) vacuum is cordless, and an award winner for innovation at this year’s Cleaning Show. Lightweight at just 5kg, it still packs the power to delivery pristine cleaning. A lithium ion battery delivers 312W of vacuum motor power and more than 60 minutes’ runtime. It fully recharges in two hours. As well as high productivity of 265 square metres per hour, operators benefit from a range of design features, such as more effective vacuuming under beds and desks, and a dust bag that closes automatically as it’s removed to stop dust escaping. The Valet Battery Upright will be available from July 2017.


Driving the trend towards on-premise laundries If your role requires you to manage a hotel’s operational expenses, there is little doubt that efficiency, cost-effectiveness and customer satisfaction will be top of mind. However, if you do not have on-premise laundry facilities you could be missing a trick in terms of optimising for greater yield performance and taking control of your hotel’s linen quality. David L. Kaupp, VP global marketing at Xeros, reports.

also face high rental charges and actually, linen replacement is not always guaranteed by the supplier, so you may also end up covering this cost. Bearing in mind the linen quality customer touch point mentioned earlier, if your hotel uses an outsourced laundry supplier, there is always a risk that the quality might not live up to your expectations, or your customers. Re-evaluating your laundry operations

“By investing Another aspect to consider is that you ings hotels see a 0.05% decrease in quarin the Xeros probably will not be aware of the true system, the true cost of terly profits, it is more vital than ever amounts of water, energy and chemihotels build brand loyalty and deyour laundry operation will that cals used daily for washing if the liver top-notch experiences for cusno longer be a mystery. In tomers in this competitive market. hotel’s laundry is processed off-site. But without this crucial data how can this competitive sector you One of the key ways hotels can reyou create an effective plan for optiwill be able to manage your tain and attract customers is by focusmising your hotel operation? By ining on linen and towel quality. Soft, bottom line more vestigating all the true costs, you will clean towels and linen are key touch effectively whilst also points for guests, as a new study by soon see where efficiencies can be gained whilst taking back control of a key Xeros found that 94% think towel quality, in retaining part of the guest experience. particular cleanliness, is important for customers.” overall customer satisfaction and will deA snapshot of the hotel industry termine whether someone will become a repeat customer. In recent years, tourism has been the fastest growing sector in the UK in terms of Outsourcing laundry operations employment, and the industry is forecast to be worth over £257 billion by 2025. FurtherToday, 95% of British hotels outsource their more, experts have said that favourable exlaundry operations and, on the face of it, change rates in the aftermath of the recent this might seem like an easy way to cap Brexit vote could bring more foreign visitors laundry-related expenses. However, do not to the UK, which is undoubtedly good news forget that the commercial laundry operafor hotel owners. tor still has to contend with the same exHowever, with a recent report showing penses an in-house laundry operation that for every 1% increase in AirBnB listwould, whilst also maintaining a profit. You 26 l MAY 2017 l

Many hotel operators only consider labour, chemical and equipment costs when evaluating their on-premise laundry facilities. But if you look into the other costs associated with water, energy, maintenance and repairs and you use this information to revamp your hotel operations from the ground up, you could add thousands of pounds to your bottom line whilst maximising your guests’ experiences. By bringing your laundry operation inhouse using a Xeros machine, you can take steps to reduce the day-to-day costs associated with energy and chemical usage, optimising your hotel’s profitability. Whilst traditional machines use between 40% and 70% hot water, Xeros only uses 5%, on average. With less water to heat, more energy is saved and your bills are reduced. The Xeros system only uses half the chemicals per kilogram compared to a traditional aqueous machine. The Xeros 25kg washing machine is able to use less water and deliver a gentler wash thanks to the millions of tiny polymer beads used in each wash. These gently remove soil and stains from fabrics, helping hotels save on average over two million litres of water each year. Using copious amounts of hot water and chemicals can be harsh on fabrics. However, by using Xeros, linen loss rates will be greatly reduced because the system uses less hot water, less chemicals and the polymer beads deliver a gentler wash. The benefits of using Xeros polymer bead system versus traditional on-site laundry facilities are tangible: • Water: With a Xeros polymer bead system, you use 80% less water than standard industrial washing machines. For example, if a typical 250 plus room hotel spends £13,926 a year in water and sewage costs on their in-house laundry operation, the costs would drop to £3482 with a Xeros bead-cleaning system. That is £10,444 per year in savings, which you can multiply over the lifetime of your machine. • Labour: Hotel labour costs are estimated to be approximately 43.5% of total operating expenses, so more efficient, less labour-intensive processes can boost productivity. With the Xeros polymer bead system, staff time required for laundry operations may actually decrease because

Continued on Page 28.


In the next issue Working at height, Window Cleaning products and services, Scrubber Dryers EDITORIAL Neil Nixon • Editor T: +44 (0) 7957 713316 •

tŝŶĚŽǁůĞĂŶĞƌƐ We offer: Membership and Benefits ~ IOSH Accredited Training ~ Safety Accredited Member (SAM) Procurement Scheme ~ Secure online shopping th

SALES Vanessa VanSanten - Smith • Sales Manager T: + 44 (0) 1737 855041 • Michelle Andrews • Business Development Manager T: +44 (0) 1737 855086 •

Trade Show in Blackpool 25 May 17 Seminars & window cleaning competition

Formed in 1947 the professional Trade Association for Window Cleaners Federation of Window Cleaners Tel: 0161 432 8754 /0161 432 9280 ± Web:

Find us online at:


To see MotorScrubber in action visit


Microfibre Light aims to wipe out HAIs Effective cleaning is an essential part of the fight against HAIs, and the Microfibre Light from Chicopee is a new weapon in the cleaning professional’s arsenal. Microfibre is the recommended material in the NHS National Patient Safety Agency’s Revised Healthcare Cleaning Manual, which says that microfibre mops and cloths not only reduce the time taken to perform cleaning tasks, they enable the efficient removal of bacterial. It recommends the use of quality cloths, constructed with a high level of microfibre. The Microfibre Light from Chicopee has a 100% splittable microfibre structure which delivers superior cleaning performance while removing 99.99% of mi-

crobes without the use of chemicals. Known as the ‘capillary effect’, Microfibre Light’s fibres act like a magnet, removing and trapping bacteria so they are not released onto the next surface to be cleaned. This is because they are positively charged while bacteria, dirt and dust are negatively charged - consequently they are all attracted to the cloth. Biolab tests in the UK have also shown that traditional cloths transferred 32% of microbes collected from one surface to the next, whilst microfibre transferred 0%. James Taylor, director of product marketing at Chicopee, said: “By using Microfibre Light for short term use, healthcare cleaning professionals can be

confident that bacteria will be removed from surfaces and risks of cross contamination, that can lead to HAIs and community associated infections (CAIs) are significantly reduced.”

The Chicopee Microfibre Light cloth is available in five colours to help match HACCP standards for safe cleaning, with 40 sheets in each re-sealable pack.

Dolphin Solutions has launched its new Excel Black range. The range consists of 14 products including soap, toilet roll and paper towel dispensers. Every item in the range is easy to refill with a simple, inconspicuous locking mechanism and clear viewing window for at-a-glance checking of consumable levels. All dispensers in the range are vandal proof and can be custom printed with any logo to make a customer’s washroom a discreetly branded environment. The collection is also sustainable - the foam soap system reduces water usage by up to 20% and the ‘no-waste’ toilet tissue dispenser reduces paper waste by up to 30%. www.

Biotechnology wipe and sachet solution launched London-based Cleanology is launching what it claims to be the world’s first biotech wipe for tablets and mobile phones, and pre-portioned cleaning fluids and floor cleaners in sachets. Biotechnology uses enzymes to ‘eat’ dirt and bacteria. The tiny molecules access even the hardest to reach areas and carry on working for days after application. Enzyme-based solutions are gaining traction in the industry, but to date no firm has focused on mobile device screens, which are often taken out of the office at night, when cleaning takes place. Cleanology has created a multi-purpose biotech ‘tech wipe’ which cleans and sanitises mobile phones, tablets and laptops with a moist tis-

sue impregnated with a biotechnology cleaning solution. It has also addressed portioning, with the development of handy-sized sachets which hold a pre-dosed amount of solution. When added to water, this creates a biotechnology cleaning agent. CEO Dominic Ponniah said: “Biotechnology is a fantastic

advance which has rightly been embraced by the industry. However, as with all cleaning products that require dilution, people often use too much product - they think that the more they slosh into a bucket, the more effective they will be. Using too much product - especially biotechnology products which are pH-neutral and

completely safe - does not cause any harm, but it is wasting valuable resources. An extra cupful of solution every couple of days might not seem disastrous, but multiply that over a year and across the 450,000 people working in the industry, and the impact becomes significant. The cleaning firm ends up buying larger quantities of product and paying more to transport it, not to mention the environmental impact of extra journeys, waste generation and the unnecessary manufacture of products.” To counteract this excess, Cleanology has introduced its own range of pre-portioned biotechnology solutions and wipes. Each sachet of multi-purpose or floor cleaner is sufficient to fill one bucket or spray can,

with a pack of 50 sachets able to last a month. The sachets fit easily into the pocket, so a cleaning operative can carry supplies with them from job to job. The wipes are impregnated with biotechnology solution and pre-diluted with water. Cleanology was one of the first cleaning firms to embrace biotechnology. It has partnered with InnuScience, a leader in the development and manufacture of biotechnology cleaning products. Ponniah continued: “InnuScience are experts in their field, supplying all the major FM companies and retail brands. We are experts in cleaning, while InnuScience provides the cutting-edge technology that’s inside our Bioclean sachets.”

Driving the trend towards on-premise laundries Continued from Page 26. labour-intensive activities like pre-treatment, presoaking and sorting are not always necessary. With less tangling and linen creases, the system delivers more balance to the cycle, improving downstream processing. • Chemicals: With traditional laundry machines, many people use excessive amounts of chemicals (detergents). This does not help to clean better, and in fact too many chemicals in a 28 l MAY 2017 l

washing cycle can help to promote colour bleed, causing fabrics to lose their vibrancy. With Xeros, on the other hand, you use special chemicals that are pre-measured for the polymer bead machines and the polymer beads absorb stray dye keeping laundry cleaner and new looking. • Longer lasting linens: Indirect savings include making your fabrics last longer. Lower water temperatures, less harsh chemicals and a gentler cleaning action allow your fabrics to look like new longer. Xeros’s bead cleaning

can also save linens with difficult, washed-in stains from the rag pile. An independent trial by LTC showed that Xeros has the ability to remove staining across a wide range of stain types which were considered very difficult to remove. In fact, Xeros reclaimed 35.1% of the stained textiles as compared to 22.6% with traditional processes. • Service, maintenance, repairs and troubleshooting: With any mechanical equipment, service costs need to be considered. However, this worry becomes a thing of the

past with Xeros Sbeadycare as depending on your particular programme, customers receive the machine, installation, financing, chemicals, beads, service and maintenance, training, and warranties as well as access to the firm’s proprietary laundry management technology. Furthermore, Xeros Sbeadycare is the function of a single team which makes it the first of its kind in the laundry industry. Hotel chains across the US and UK are reaping the savings from installing Xeros laundry systems. One exam-

ple is the Hilton Los Angeles, which reduced water consumption by 83% as Xeros only uses two litres of water per pound of laundry, compared with 12 litres per pound in a traditional washer. The hotel reported annual savings of £15,698. By investing in the Xeros system, the true cost of your laundry operation will no longer be a mystery. In this competitive sector you will be able to manage your bottom line more effectively whilst also retaining customers.


Compact hot static pressure washer available MAC International has designed and built a CE approved compact static pressure washer - the Plantmaster Revolution with all the components and features of its best-selling hot mobile pressure washers. “MAC International has grown on the basis of our total product, marketing and technical support to our regional distribution partners and their customers,” said Simon Ruck, managing director. “We’ve based this product on the MAC Drop Revolution, undoubtedly the highest specification of any

pressure washer in its class in the UK. The Plantmaster Revolution incorporates its winning features packed into a compact cabinet, smaller and ready to meet your budget.” The Plantmaster Revolution is housed in a red

and black Zintec phosphate primed, powder coated steel cabinet. Although compact, the cabinet has plenty of space to include fuel tank, detergent, optional hose reel, and accessories. It features a high-pressure detergent system, 30 second

auto stop/start, frost protection, and a flame failure system. The efficient M1 boiler is partnered with an industrial 3hp, 1450rpm low revving Nicolini motor and Annovi Reverberi pump. Simple controls and easy fill design fuel tank complete the package. Two models will be available: 11 litres per minute, 120 bar, 240v and a 15 litres per minute, 200 bar, 415v version. The MAC Plantmaster Revolution will be available through MAC International dealers across the UK. www.

A boost for vacuuming regimes

Pure water technology for streak-free cleaning

the integrated wand and extra-long hose system for stair cleaning along with a stair and upholstery turbo brush. Whilst the computer control system optimises performance by ensuring that the brush is always at the correct height for the floorcovering, it also protects the machine by shutting down the motor if there is a blockage.

The new HydroPower RO extends Unger’s tried-and-tested HydroPower filter system product line. With a pure water performance capacity of up to 400 litres per hour, the compact and mobile filter system is a powerful device. It can also be used by up to three people at the same time. In addition to its performance, the HydroPower RO impresses with its user-friendliness. The compact, robust design and the careful processing of materials also guarantee a long service life. The HydroPower RO is equipped with an electronic assistance system which makes the work of professional window and building cleaners that little bit simpler. RO Smartguard monitors the performance of the filter system when it is in use and guarantees that the user has access to top-quality pure water at all times. The condition and performance status of all filter components are shown on the display. A traffic light display provides information about when the filter cartridges must be replaced. This ensures that window and building cleaners no longer have to focus unnecessarily on the device. An automatic flushing function is performed each time the HydroPower RO is turned on and off. This guarantees that any impurities are flushed out of the RO membranes - something which improves efficiency and also contributes towards extending the service life of the filter components. The filter components can be replaced quickly thanks to the FastLock mechanism. Turn the cover and pull upwards - then the screw-in filter cartridges can be removed and replaced. Unger’s HydroPower RO filter system demineralizes the water in a three-stage process. To begin with, a carbon prefilter removes chlorine and any sediments. The water is then pumped through two high-performance RO membranes which filter out up to 98% of the dissolved minerals and impurities. A DI filter removes any remaining minerals from the water. The result? 100% pure water for streak-free cleaning.

The Sebo X4 Pet Boost is designed for situations where more oomph may be required - pet hair is an example. All the user needs to do is press the boost button to enjoy a deeper clean from the extra pile-lifting power. The black and silver finish and streamlined profile hides the very latest vacuum technology. With its powerful 1100-watt highperformance motor, there is no escape for pet hair, dust and debris and, thanks to Sebo’s microfibre sealable ultra-bags, once anything has been picked up, it will never see daylight again. When it comes to allergy protection, the Sebo X4 Pet Boost performs well. Its SClass filtration system meets the demanding requirements of asthma and allergy sufferers as the fine dust particles are firmly retained inside the machine and not released into the air. The vacuum cleaner has earned the coveted Allergy UK’s Seal of Approval and uses activated carbon to eliminate odour. Handy features include

Published by Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey, RH1 1QX Tel: 01737 855086

Editor Neil Nixon Tel: 07957 713316 Sales Manager Vanessa Van Santen-Smith Tel: 01737 855041 Business Development Manager Michelle Andrews Tel: 01737 855086 Production Manager Carol Baird Tel: 01923 437619 Managing Director Steve Diprose CEO Paul Michael Paid Subscriptions Elizabeth Barford Tel: 01737 855028 Circulation Enquiries Circdata Tel: 01635 879303 Annual Subscriptions 12 copies per year UK: 1 yr: £122 2 yrs: £220 Rest of the world 1 yr: £170 2 yrs: £306 C&M is free for qualified readers in the UK .

C&M is a proud supporter of the following associations and events:

ISSN: 1473 723X © Copyright Quartz Business Media 2017 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner. Printed by Pensord Press Ltd. l MAY 2017 l 29



CORE SYSTEM ISO 9001:2008 Registered Firm

International Accreditation Board

Certificate No. GB2004828

Registration No. 0044/1

YOUR FIRST CHOICE FOR AEROSOLS A specialist run company with over 18 years of experience providing aerosols and related products for all types of industries. We provide top quality products manufactured to the highest VSHFLÂżFDWLRQVXVLQJFXWWLQJHGJH technology, reliable production methods, and most of all, top quality materials.

01332 870030

â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘ â&#x20AC;˘

The only UK Trade Association for the Cleaning of Carpets, Hard Floor Coverings and Soft Furnishing. For Professional Accreditation, Training, Problem Solving, News, Advice, Events and More.... Contact the Industryâ&#x20AC;&#x2122;s Experts Tel: 0116 271 9550 Email:


SERVICE POINT |Mobile CMS |Quality Audits |Customer Service |Customer Portal



ADD-INS |Dashboard |Advanced Forms |Hygiene Services |Award Interpretation

| Tel: +44 (0)1732 832888 | Email: | Web:

Aerosol Solutions Ltd


CLOTHS Professionals' Choice Colour Coded Cleaning Cloths from as low as 20pence/sheet*

Tired of spending too much on cleaning cloths? Save on costs with Quality Agency non-woven all purpose cloths, 140gsm 38 x 40cm Customer comments:â&#x20AC;˘ Highly absorbent â&#x20AC;˘ Easy to wring out â&#x20AC;˘ Streak free â&#x20AC;˘ Resusable â&#x20AC;˘ Durable â&#x20AC;˘ Softer & easier to use than microfiber â&#x20AC;˘ Highly economical

Call now for your free samples! Tel: 01342 457 337 HYGIENE SUPPLIES

Quality Agency & Regency Supplies Ltd Unit 22, Bulrushes Farm, Coombe Hill Road, East Grinstead RH19 4LZ



ESTABLISHED SINCE 1953 AND ALWAYS REACHING YOUR RIGHT AUDIENCE Cleaning and Maintenance - the official publication to The Cleaning Show and the only magazine handed out at the entrance to The Cleaning Show - delivered to in excess of 10,000 hard copy readers and reaching in excess of 26,000 digital readers - the biggest read within the cleaning & support services sector


Official show magazine of

Published by



Renew your subscription at: WWW.CLEANINGHUB.NET/REGISTER




Brimaid Ltd, Valley Mills Valley Road, Bradford BD1 4RU Tel: 01274 728837 Fax: 01274 734351

8QLW&%ULGJHÂżHOG Industrial Estate, Draycott Road, Breaston, Derby DE72 3DS


Pocket Rocket Mould Protection & Release Janitorial & Handy Wipes Food Industry Lubricants & General Maintenance Adhesives Pro-cote Tough Industrial Paints Line Marking & Applicators Bulk Chemicals A-Sorb Super Absorbents

|Contracts |Budgets |Pay |Workbills |Stores Control |Billing |Accounts Integration |Analytics |Asset Management |:RUNĂ RZ 'RFXPHQWV


Make sure you reach your audience and advertise with us.


11-12 APRIL


For further details please contact: Vanessa Van Santen-Smith, Sales Manager C&M Magazine TEL: +44 1737 855041 MOB: +44 7944 277598 EMAIL:

Follow us on Twitter @CleaningHub Join us on LinkedIn Cleaning & Maintenance magazine




FINANCE for cleaning equipment

• • • • • •

Brillant rates Save on tax We don’t charge Quick to set up No obligation quote Friendly service


01242 226662 Authorised and regulated by the Financial Conduct Authority


To advertise in this section please HYGIENE SUPPLIES

National Distributor of cleaning, hygiene and janitorial products. Contact us to discuss your requirements. ¨ ĉ â

0800 999 5006

call: Vanessa on

01737 855041

To advertise in this section please call:

Expert Advice, Individual Service


Independent Insurance Brokers specialising in the Cleaning & Window Cleaning Industry

01737 855041

Tailor-made Liability Insurance policies for Cleaners and Window Cleaners


or email

or email


Exclusive, Unique benefit for WFP users – Courtesy Vehicle complete with Ionic Reach and Wash System

FREEPHONE OUR TEAM on 0800 877 8751

0207 112 9135 Surrey/ Berkshire/ Hampshire

£180k Contract cleaning/ window cleaning turnover £400k, good margins, low overheads. Handover support or management retainable.

Oxfordshire/ M40 corridor

£225k Contract cleaning turnover £400k+ Attractive WVY[MVSPV VM JVTTLYJPHS VѝJL JVU[YHJ[Z 3VUN LZ[HISPZOLK ÄYT ^P[O L_JLSSLU[ JSPLU[ YL[LU[PVU (YLH management & supervision in place, retainable. £75k+ Chemicals & janitorials distributor Wilts/Dorset/ stock Somerset turnover £200k: top brand distributorship, low operating costs, relocatable, problem free bolt on for trade buyer. £80k Contract cleaning turnover £180k. Good spread of commercial/ leisure/industrial clients giving very attractive margins. Low turnover workforce, no legacy costs, relocatable..



London 0207 112 9135 Brighton 01273 857530


Free business appraisal and valuation for owners considering sale or retirement.

Buying or selling? Register online at: BUSINESS FOR SALE

For Sale: Commercial Cleaning: Dorset & Hampshire (Due to retirement) Established 2004 Annualised turnover at current level £150k, with great potential Q 17 on-going contracts Q 30 Part -time Staff Golden opportunity as start off Business Empire or bolt on acquisition Q








11-12 APRIL


Daily Cleaning: Schools/Offices/Factory/Bingo Establishment. Supplies: Consumables to existing Customers. (Revenue not included in Turnover.} Window Cleaning: To existing Customers, Builders Cleans: Ad-hoc {revenue not included in Turnover) Easily run Business with great potential for development by dedicated personnel experienced in the commercial cleaning business

Contact for further information:

ARE YOU READY FOR THE ECO 2017 VACUUM REGULATIONS? The New VTVe Has: • An A Rated Energy Label • 800W Motor • 11.5 Litre Capacity • HEPA Filtration • Cable Storage Wrap

Cleaning & Maintenance May 2017  
Cleaning & Maintenance May 2017