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The Official Partner of the Cleaning Show 2017




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from all of us at Numatic International


CLEANING SHOW 2017 14 –16 MARCH Organised by

In association with





Official media partners

This free-to-attend exhibition and conference offers essential business workshops, legislative advice and products for anyone with responsibility and purchasing authority within this sector.

NEW FEATURES ANNOUNCED FOR 2017 The Management Systems Zone - A new technology zone will be unveiled at the Cleaning Show 2017 and will comprise of a number of different products. The types

FREE-TO-ATTEND CONFERENCE The following sessions are free-to-attend to all registered visitors • Creating a Cleaner UK

• Developing and

• A Career in Cleaning

Growing your Cleaning

• The Future of FM


• Health & Safety in the Cleaning Industry

• Your Tool Kit of the Future

of technology included will be focused on promoting an effective workforce and financial control systems. The Green Zone - Visitors to the Cleaning Show are increasingly looking for environmentally friendly products. This area will showcase a range of different companies, all focused on promoting an environmentally sensitive cleaning practices.



Cleaning Show 2017 03 Industry News

14-16 March 2017, London

06 BICSc Comment 06 People 08 BCC Comment 10 Feature Hand Hygiene.

10 Feature Computer Systems & Software.

28 New Products

The Cleaning Show 2017, which takes place from 14-16 March 2017 at London’s ExCel Exhibition Centre, will feature all the latest innovative products impacting the cleaning sector, as well as some brand new interactive features for visitors. Cleaning and hygiene professionals and facilities managers will be able to try out products, learn from a wide range of free seminar sessions, get free advice, and network. With the 2015 move to London, the Cleaning Show organisers created a series of compelling new features for the event, ensuring that visitors and exhibitors get full value from time spent out of the office. These have been added to for the 2017 event, and include: • A free seminar programme: The seminar programme will consider solutions to challenges currently facing the industry. Keynote topics already confirmed include creating a cleaner UK, developing a career in cleaning, the future of FM, health and safety in the cleaning industry, developing and growing your cleaning business, and your tool kit of the future. • The Management Systems Zone: A new technology zone will be unveiled at the Clean-

Bringing together 10,000 • Contract cleaners • Facilities managers • Healthcare estate managers • Hospitality, leisure and retail managers • Public service providers • Local government • Product and service providers ing Show 2017 and will be focused on promoting an effective workforce and financial control systems. • The Green Zone: Visitors to the Cleaning Show are increasingly looking for environmentally friendly products. This area will showcase a range of different companies, all focused on promoting environmentally sensitive cleaning practices. • The Commercial Vehicle Zone: Vehicles are an essential tool for the show’s trade visitors. This new zone looks at commercial vehicles and associated services. • The Cleaning Show Innovation Awards: The Cleaning Show Innovation Awards are presented across the following categories - Cleaning Products; Floor Cleaning; Outdoor Cleaning; Carpet Cleaning; Window Cleaning; Washroom Hygiene; Sustain-

able Cleaning; and Management Systems. A panel of professional judges will ensure an awards programme that is better than ever. The Award winners will be announced in the Seminar Theatre at 4.00pm on Tuesday 14 March. • Over 100 industry-leading companies showcased within the exhibition: The UK cleaning industry’s main producers and suppliers of machines, products and services will demonstrate their latest, cutting edge solutions. A full list of exhibitors is available at Who should attend? Everyone who has an interest in the commercial cleaning sector should attend the Cleaning Show 2017. In a nutshell, visitors will include:

• Contract cleaners. • In-house cleaning teams. • Specialist cleaners. • Facility managers from a wide range of industries including: • Educational establishments. • Finance/insurance establishments. • Hospitals and healthcare establishments. • Industrial and manufacturing premises, and warehouses. • Leisure and hospitality facilities. • Local & central government. • Public services. • Residential and nursing homes. • Retail outlets and shopping centres. • Offices. • Transport providers. Registration to attend is freeof-charge -sign up now at: l DECEMBER 2016 l 3


WCEC honours Novus The Worshipful Company of Environmental Cleaners has announced that Novus, the business sector of Manchester College, is the winner of the 2016 Eric Hill Memorial Award. This annual award presented in association with the City and Guilds Institute - goes to the college, training provider or company that has produced the greatest number of successful candidates in cleaning science and cleaning services supervision qualifications during the past year. Novus has become a market leader in offender training, education and employability. It works in more than 100 UK locations - in prisons, approved premises and in the community. Philip Morrish, Master of the Worshipful Company of Environmental Cleaners presented the award, certificate and purse at the livery company’s court luncheon in Saddlers’ Hall in London to Christopher Horton, director of operations, representing Novus. Philip Morrish said: “This annual award, named in honour of our company’s founder, presents us with a great opportunity to recognise and reward those who are doing outstanding work raising professional standards within the cleaning industry. Novus are worthy winners and make a significant contribution not just to the cleaning industry, but also to the individuals who gain a qualification.”

From left: Mike Walker, Amy Woods and Debbie Walker.

Supporting Cancer Research UK Leaders of local businesses united at the Grand Hotel in Eastbourne for the Eastbourne Business Awards earlier this month. During the event, Mike Walker, managing director of CountyClean Group, came to the stage to thank all those involved in making the

ISS UK receives a Princess Royal Training Award ISS is among the 34 businesses across the UK recognised for their dedication to training and development in the inaugural Princess Royal Training Awards 2016. This new award also recognises the impact of the ISS training programme - called ‘I can’ at the Royal Derby Hospital, the primary client testimonial site for ISS during the judging process. A City & Guilds Group initiative, the Princess Royal Training Awards recognise organisations of all sizes that have demonstrated how training and development can have a significant impact on business success. The ISS/Royal Derby Hospital entry met all three Princess Royal Training Awards ‘hallmarks of excellence’ in training for the use of the ISS ‘I can’ training programmes. The ‘I can’ programmes created by ISS - the only facilities service provider to gain the award this year - is endorsed by the British Institute of Facilities Management (BIFM). It is used at the Royal Derby Hospital and demonstrates how the ISS programme is embedded at a client business, helping to

improve employee development along with the client’s strategic business engagement objectives. The ISS team also showcased the programme’s global development - it is being used by ISS clients in the private sector and across the world from Hong Kong to the Nordic region. Jane Leeming, director of learning and development, people and culture at ISS UK and Ireland, said: “We’re delighted to receive The Princess Royal Training Award which recognises inspirational work in skills training and development and, in turn, leads to positive commercial results. We have worked in close partnership with Royal Derby with ‘I can’. Here, it has become a centre of excellence of how the programme operates as a whole to help our ISS people to understand the skills needed, the purpose of truly understanding and acting with the patient in mind, and ISS culture and underlying principles to deliver success. Our programmes prove how performance by our people is a key driver in improved employee and customer scores.”

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Paul Brooks, associate director of patient experience and facilities management, Royal Derby Hospital, said: “The programme supports our overall vision to be a national beacon for all that is the best in the NHS, delivering 21st century healthcare. We aim to develop technical skills and behavioural excellence to support our organisation in achieving our purpose. At Royal Derby, the ‘I can’ framework supports our FM and customer delivery function to drive the best in patient care with pride. We have the metrics to show the changes this programme has made to the service we provide for our community.” Chris Jones, City & Guilds Group chief executive, said: "Excellence doesn’t happen by chance. In today’s uncertain economy, more than ever, employers must align investment in training to the objectives of their business. Whether they’ve addressed a skills gap, improved productivity or developed new leaders to grow their businesses, the awarded organisations deserve recognition."

awards ceremony such a memorable one as well as congratulating all nominees. He said: “We are very impressed at the quality of the businesses and individuals that have been nominated this year. It really does illustrate that this town has some seriously talented, hardworking and entrepreneurial people and I’m so pleased to be up here helping to recognise you all. Every single one of the nominees is a winner in my book.” After an introduction to the company’s history and plans for the future, Walker encouraged everyone in the room to dig deep for a charity very close to his heart, Cancer Research UK, for which the event’s attendees raised a generous £855. The fundraising collection was conducted by Amy

Woods, shop manager for the Eastbourne branch of Cancer Research UK, who added: “We are very grateful indeed to Mike and CountyClean Group for choosing our charity for this year’s Eastbourne Business Awards and wish them all the best for the future. It was really lovely to be a part of the event.” The awards ceremony was opened by Keith Ridley, editor-in-chief for Johnston Press in East Sussex, and hosted by BBC presenter, Nick Wallis. It was sponsored by local companies including W. Bruford, Fusciardi’s ice cream parlour and the Rotary Club of Eastbourne, with CountyClean Group as the headline event sponsor. www.

Brightwell Dispensers continues European expansion UK headquartered Brightwell Dispensers is continuing its growth throughout Europe with the opening of its new German office and distribution centre. Its newly created sister company - Brightwell Dispensers GmbH - is based in Heppenheim, near Frankfurt. From there a dedicated team will serve German, Austrian and Swiss customers. Brightwell Dispensers’ general manager, Matthew Dwelly, said: “We are very excited to open an office in Germany. Our customers in the German speaking countries are very important to us and we are looking forward to continuing to provide our customers in Germany, Austria and Switzerland with expert customer service and technical support.” Armin Thurner has been appointed to lead the sales team and will be supported by a dedicated customer care and marketing team. “I’m delighted to have the opportunity to lead the growth of Brightwell Dispensers in Germany, Austria and Switzerland,” said Thurner. “Our new office in Germany marks an important step in our business development, and at Brightwell Dispensers we are all looking forward to continuing our growth and serving our customers.” Brightwell Dispensers GmbH will sell and support the entire Brightwell Dispensers product range.


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British Institute of Cleaning Science

Pollution and its impact on our climate Stan Atkins, CEO of BICSc, reports.

The British are famous for their ability to talk about the weather, but this year people really do have something to talk about as temperatures reached peak levels across the globe. February and March were not just the hottest months since records began, they shattered the century-long record by some margin. The UK Met Office also expects 2016 to set new records, which means the global temperature record will have been broken three years in a row. Climate scientists have been warning for many years about the dangers of global warming driven by greenhouse gas emissions, but the world just keeps getting hotter despite the data. There are still plenty of scientists around who refute these figures, some even pointing to the El Nino weather event that’s occurring at the moment as the cause of higher temperatures. But most sober analysts do concur that we’re reaching a tipping point. World leaders did sign up to a new climate accord in Paris last year, which means developed and developing countries alike are required to limit their greenhouse emissions to relatively safe levels. But some critics are saying this isn’t enough and probably won’t be universally adhered to. What is certain is that if global warming does reach 5oC above current temperatures it would leave large swathes of the globe relatively uninhabitable. The ‘west’ industrialised 200 years ago, burning as much fossil fuel as it could lay it’s hands on, and part of the problem is that China is now playing catch up, and has been pumping out pollution at an extraordinary rate over the last few decades - fuelling it’s incredible growth. China is estimated to have released between nine and 10 billion tonnes of carbon dioxide in 2013, nearly twice as much as the US and around 2.5 times the EU. Solutions to the rise in global temperature have been known for many years - reduce consumption, cut emissions, recycle, etc. But if getting nations and corporations to play their part is proving difficult, so too is convincing the public. That’s because it’s an issue filled with many contradictions. Most people do realise that something has to be done, but at the same time they want all the benefits that industrialisation has delivered. We don’t want our children breathing toxic levels of carbon monoxide, and yet we’re quite happy to drive them to school in a gas guzzling motor vehicle. We may reduce our own personal carbon footprint by recycling, but then, feeling better for making our ‘contribution’, will happily take a flight for our holidays. Figures show that nearly 10,000 people die prematurely from air pollution in London every year, and green campaigners are calling for the new Major to make the city an ultra-low emissions zone. It’s a difficult proposition to argue against, but achieving it will undoubtedly be challenging as so many people still don’t understand, or even believe, the climate and pollution data. The earth’s eco-balance has undeniably been damaged by man-made pollution. As a planet it has been very generous in supplying humanity with an abundance of natural resources to help us exist, develop and live more comfortably than our ancestors. But at what cost? 6 l DECEMBER 2016 l

People Grosvenor Services has made two key senior appointments to provide greater leadership strength, strategically grow the business and support continuous service improvements for customers. Stephen Creaner joins the company in the role of chief operating officer and deputy group managing director. Working closely with the existing team, Creaner will lead all aspects of day-today operations and the development and growth of the business. He has a wealth of experience, spanning 30 years in senior executive roles for multinational organisations, with extensive expertise in facilities management services for high tech and office environments, pharmaceutical and medical device manufacturing. Barry McGrane has been appointed as finance director to lead the finance and IT functions across the Grosvenor Services group of companies. He will work closely with other members of the senior team to provide strategic direction for the future development of the group. McGrane also has over 30 years’ international experience working in senior finance roles in both publicly-quoted and private businesses providing services to multinational organisations. Founded in 1959, Grosvenor Services continues to grow with clients in retail, education, corporate, and manufacturing sectors. It operates across the UK, Ireland and the US, employing over 4500 people worldwide. The organisation provides a broad range of facility services including cleaning, security, waste management, grounds maintenance, and a specialist technology division. The company is celebrating sig-

nificant recent contract wins with major multinationals in the UK and Ireland which has accelerated its growth significantly. Bernard McCauley, group managing director of Grosvenor Services, said: “This is a very exciting time for the organisation. These appointments reflect our growing business strength and reputation as a quality provider to our clients. The calibre of our people and processes is essential for service excellence, longstanding client relationships and ongoing growth.” Further to the company’s recent rebrand and expansion announcements, CountyClean Group is continuing its growth and progress plans with the recruitment of Paul Monck as commercial manager. The latest recruit to the liquid waste management service provider has over 15 years’ experience in the industry and is well versed in increasing turnovers and company market share. Having won key accounts and collaborated with utility providers such as Thames Water, Southern Water and Severn Trent Water, as well as major retailers including Asda and Tesco, Monck brings with him a plethora of commercial knowledge and account management skills. Mike Walker, managing director at CountyClean Group, said: “Paul is a big hitter within the industry and his addition to the team is a real coup for our organisation. His experience, and the team around him, will help the company to become a £20 million turnover business within five years.” Paul Monck said: “I love the fact that CountyClean Group is a family business with realistic and exciting aspirations, a great set up and first rate liquid waste management capabilities. My aim it to utilise my client relationship management ex-

Bernard McCauley, group managing director of Grosvenor Services, with Stephen Creaner and Barry McGrane.

Mike Walker, managing director (left) and Paul Monck, commercial manager, CountyClean Group. pertise as well as the process mapping and Lean Six Sigma skills I have, to further support the company’s excellent growth trajectory.” Kevin Meighan has been appointed the operations director at TC Facilities Management (TCFM). The move from his previous role of key account director for core contracts accounts will now see him with responsibility for the whole portfolio of contracts servicing 5500 sites across the country.

Meighan joined TCFM in 2002 and since then has brought ongoing growth to the company in a variety of roles. Most recently he has headed up the award and mobilisation of retail and corporate customers to meet their customer specific needs whilst ensuring the needs of existing customers are maintained. His appointment will see him now focus on working with customers to drive the standards further. Alongside this, he will be working with his team to develop a team structure across all the diverse operations where contracts are delivered. He believes these will result in achieving his aspiration of TC Facilities Management being both the employer and supplier of choice. Richard Chappell, CEO, TCFM said: “Kevin absolutely represents everything that TCFM stands for. With 14 years of service he is knowledgeable about our business, our clients and our people and has been instrumental in our growth and history. Added to all that, he is one of the industry good guys.” ˚

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Working over Christmas...and WAMITAB in focus

By Simon Hollingbery, chairman, British Cleaning Council. As this will be my last column before Christmas, I thought it appropriate to spare a thought for those working over the festive period. Accurate figures are difficult to come by, but there’s around a million people working on Christmas Day, with most being nurses and carers. Increasingly people want to shop, travel and eat out over Christmas and the hospitality sector - particularly pubs, restaurants and hotels - have to employ an army of staff to meet the demand. It’s a per-

fect illustration of how society is changing but in order to keep the yuletide spirit positive in an organisation, this cultural shift needs compromise from both staff and employers. People with children and those who see Christmas as an important religious festival should speak with their employers earlier in the year to try to get some time off. Most reasonable employers will do everything they can to accommodate staff. That said, I have come across quite a few people who don’t mind working over the festive period and even some who’d do anything to get away from the turkey and sprouts! But for those working right on the front line, cleaning up after office parties, or clearing the bottles, bunting and large amounts of rubbish from the streets, the festive period brings more stress, not less. These people, who are clocking on while the rest of the nation takes it easy, deserve our admiration. Contact details

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So whether it be the emergency services, those in the health service, call centre workers, people working in petrol stations, or in hotels and restaurants, let’s remember all those whose work helps keep the country ticking over while the rest of us are enjoying ourselves. And finally, I would like to take this opportunity to wish all members of the BCC and their associations, as well as all those working over the festive period, a Happy Christmas and a prosperous and peaceful New Year. Focus on WAMITAB WAMITAB is one of the BCC’s oldest established members. Formed in 1989, it is an organisation and charity that develops qualifications and certificates for those working in waste management and recycling, cleaning and street cleansing, facilities management, and parking. Since its formation, WAMITAB has evolved in line

with the convergence between the sectors with a clear focus on promoting and supporting environmental sustainability. With over 120 qualification pathways and 70 quality assured centres, WAMITAB offers an unrivalled specialist network to support staff development. At its core is an ethical mind-set, dedicated to raising standards in the industry and changing the public’s attitude to training and qualifications in the sector. WAMITAB’s CEO, Chris James, was appointed in April 2012 and says the organisation is constantly changing and evolving, and that partly explains its longevity. He believes passionately in innovation and is proud that WAMITAB works directly with industry leaders to deliver employer-led qualifications that provide individuals with fit-for-purpose skills in the workplace. Services include: Dash - a health and safety training programme; Accredit - to

help companies raise their training standards; and Validate - designed to assess employees who have developed the required skills and knowledge to perform their job to the correct standard. Chris James says that Validate, launched in May 2014, does what it says on the tin it validates competence. It is made up of separate modules, each of which can be taken on its own or alongside others. There is no entry criteria for assessment and no set time for completion other than the time you and your employer can give it. Validate, like all the other training programmes, is all about raising standards and is proving very popular. When individuals are better trained they’re more productive, safer and, importantly, feel better about the job they do. WAMITAB has seen a lot of changes in the last 27 years, but it has shown through innovation and smart leadership an organisation can both change and thrive.

For further information on the British Cleaning Council and details of its members contact: The General Secretary, BCC Ltd, PO Box 10362, Syston, Leicester, LE7 2WJ, UK E: W:


TCFM’s Arqiva contract continues to evolve

TC Facilities Management (TCFM) is celebrating the successful mobilisation and ongoing delivery of cleaning, security, catering, post room, and reception services at Arqiva. The contract, now into its sixth month, is being managed by Raphael Sagula, FM manager at TCFM. The contract has seen over 100 members of staff being deployed to provide these services at the 40 sites where Arqiva, a leading com-

munications and media services company at the heart of the broadcast, satellite and mobile communications markets, operates. Since going live with the contract at the end of May, TCFM has demonstrated its understanding of the values that Arqiva works to. One example has been supporting work experience students on placement at Crawley Court, Winchester, after only nine weeks of the contract going

live. The TCFM staff were praised for their ability to explain their individual roles in providing the different services as part of the contract, as well as enabling each student to feel safe, secure and that Arqiva was a great place to come to work. Kevin Meighan, account director at TCFM, said: “We are delighted to have been awarded this contract and to be part of the extended team at each site. Since going live we have demonstrated our capability to deliver smart ways of working using our ingenuity and technological resources. But most importantly our people have shown they understand and embrace the values that Arqiva works to, as seen by feedback shared with us from recent students on work placement. We look forward to continuing to complement what Arqiva does in being central to every vital connection people make, every day.”

Supporting the RNLI’s busiest lifeboat station Girbau UK has donated one of its HS-6008 high speed washers to the RNLI’s Tower Lifeboat Station, the busiest in the country. The new washer is perfect for coping with the station’s large volume of laundry that needs cleaning on a daily basis and provides reliable high-temperature disinfection as well. “Tower Lifeboat in central London is the busiest station in the RNLI and is manned 24/7 with a crew and boat ready to launch in 90 seconds,” said Keith Cima, RNLI Thames helmsman. “The laundry throughput for both crew and casualties is prodigious, and needs high temperatures to deal with river water and other contamination, and a robust reliable machine. The donation of a machine from Girbau has revolutionised our laundry arrangements and is massively appreciated by all the crew.” Based next to Waterloo Bridge, the lifeboat station saves lives and responds to emergencies between Woolwich Ferry Photo credit: and Battersea Bridge, nearly 14 miles of the River Thames. The Pierre Maelzer station has had over 6000 call outs since 2002 and saved more than 275 lives. The station operates 24 hours a day, seven days a week throughout the year with two full-time and two volunteer crew on every 12-hour shift. The station’s washer was in constant use cleaning the large heavy-duty towels and blankets used to dry and warm people pulled from the water. It is also used to wash the crew’s underlayers and thermals. Previously the crew had been using a domestic machine, but this could neither cope with the volume and intensity of use, nor provide the required high temperature disinfection. Girbau UK donated one of its commercial HS-6008 washers to the station in response to an appeal by Stuart Boyd, the Master of the Worshipful Company of Launderers. Boyd has chosen the RNLI Tower Lifeboat Station as the charity the company will support in his year as Master. “When we heard about the tireless work of the RNLI’s Tower Lifeboat Station, we were only too pleased to be able to offer our support in the form of a Girbau HS-6008 washer,” said Peter Marsh, managing director of Girbau UK. The 9kg capacity high spin washer has been top-rated for energy efficiency by US body Energy Star. Like all Girbau machines, it is robustly built to ensure years of continuous use with minimal routine maintenance. Among its many wash programmes for different materials and types of washing are high temperature disinfection programmes needed for healthcare applications. Its intuitive controls also make the machine very easy to use. l DECEMBER 2016 l 9


Hand hygiene at work More than half the office workers questioned in a recent global study said they frequently worried about being infected by unwell colleagues at work. Jamie Wright from Tork manufacturer SCA reveals more insights from the study and looks at the importance of hand hygiene in the office. This year we at SCA carried out a major study into global office trends. We questioned 8000 office workers in 17 cities worldwide about their views, their observations and their concerns about the workplace. More than half of those questioned in the Tork Trend Report said they often worried about being infected by unwell colleagues at work. And around six out of 10 respondents felt that working from home or in another remote location was likely to be good for their health. It seems we have good reason to be anxious - at least as a spate of recent studies carried out into bacteria at work would have you believe. For example, research carried out by the University of Arizona this autumn suggests that the mugs on our desks are covered with germs. The study revealed that 90% of office mugs harbour microorganisms of some kind with 20% carrying faecal bacteria. Another report by the Cleaning Service Group found that the average office desk harbours more germs than the workplace toilet seat. The company took readings from a number of offices and discovered that while 49 microbes per square inch could be detected on the average toilet seat, more than 25,000 germs per square inch were found on office telephones while keyboards and computer mice harboured between 1000 and 3000 germs. The fact that the office environment has changed over the past 10-20 years may have added to this bacterial loading. The practice of ‘hot-desking’ - finding a convenient cubicle when we need it rather than being allocated our own space - means that an increasing number of us now share office facilities with others. While many Office people are likely to use their own phone It seems that we in the UK have a parcomputer there are some offices ticularly strong work ethic. In a recent managers have a and where landlines, computers and keystudy published online it emerged duty of care to ensure boards are all shared. This means that two-thirds of us take off just could be spending much of our one or two sick days a year while a that a good standard of we day touching surfaces that others similar proportion manage to cleaning is maintained have touched before us. If the prestruggle into the office even when vious occupant of our desk hapill. More than 86% of us admit to and that effective hand pened to have failed to wash their being much less productive during hygiene facilities are hands properly after using the those days according to the study, washroom this could significantly carried out by independent job site provided - and are add to the bacterial loading. CV-Library. never allowed Another relatively recent practice has In some cases the ‘illness’ might arisen out of the death of the traditional simply consist of a minor sniffle or to run out. lunch hour in which everyone used to vaheadache. But a second study revealed that cate the office for 60 minutes and head for many people suffering from more serious the nearest café, shop or pub. The fact that ailments - such as the flu - also often rea growing number of offices now have their fuse to stay at home. own canteens or lunch services has led to a A survey run by supermarket giant Asda situation where many of us buy a sandwich found that 37% of people admitted to going and eat it at our desk, while perhaps to work while suffering from the flu while checking our personal emails or browsing one in 10 people said they ignored their flu social media sites at the same time. symptoms altogether. The potential here Where people are touching contaminated for spreading illness is immense. So it is no surfaces and putting their hands to their wonder that many of us consider the workmouths, the potential for contamination is place to be a hotbed of germs. 10 l DECEMBER 2016 l

enormous. According to the Cleaning Service Group study around 80% of infections at work are transmitted via contaminated surfaces such as desks and electronic equipment rather than by coughing and sneezing. The study also identified crumbs on desks to be a major breeding ground for germs - besides being a turn-off for other users. According to the Tork Trends Report, 62% of us are uncomfortable when coming across crumbs and food stains from another colleague’s lunch on the desk at which we are working. Few employees are accountable for the cleaning regime in their office and even if we were all armed with a sanitiser spray, it would be difficult to clean every keyboard, phone and desk that we are likely to touch during the course of the day. But we are all responsible for our own hands - and frequent hand washing will help keep us safe. The office washroom is an important part of the mix since this is where we go to wash and dry our hands. But how hygienic will that washroom actually be? Around 42% of employees questioned in the Tork Trends Report said they were uncomfortable about sharing the washroom facilities with unfamiliar colleagues. And four out of 10 said they often came across inadequately cleaned washrooms or ones where the soap and paper dispensers were empty. Tork has addressed this problem by introducing the Tork EasyCube. This ‘connects’ washroom dispensers via sensors that enable cleaning staff to remotely monitor refill levels via their tablet or smartphone. Tork EasyCube is set to greatly improve hygiene efficiency in the office since cleaning teams will now know in advance which dispensers need refilling and when. It will also free up much more time for the janitorial staff to concentrate on other tasks such as washroom cleaning. In the meantime, staff themselves are helping to improve office washroom facilities. Around 79% of respondents said they would quickly inform their facilities manager about any issues they have with the quality of hygiene products in their office washrooms. And employers are also doing their part to improve the office environment and keep staff happy. According to the Tork Trends Report, more than 50% of respondents feel their employer cares about their wellbeing while 33% said their office had been designed with employee health as a top priority. It is impossible to keep every surface in the office germ-free, particularly when industrious members of staff are struggling in to work no matter how ill they feel. But office managers have a duty of care to ensure that a good standard of cleaning is maintained and that effective hand hygiene facilities are provided - and are never allowed to run out. These essential requirements, coupled with mind-set changes on the part of both managers and employees, will help to improve hygiene levels in today’s offices which will make them an increasingly pleasant and healthy - place to work.

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There’s more to skin care than washing your hands Paul Jakeway, marketing director at Deb, explains why workplaces should think beyond the provision of hand washing opportunities, and implement a structured skin care programme that keeps the skin of employees both protected and healthy. Regular hand washing with soap is crucial to contain the spread of germs and bacteria - and prevent infections. That’s why it’s at the core of any skin care and hand hygiene programme for the workplace. Employers need to make sure hand washing facilities are accessible to all employees. But for a hand hygiene programme to be at its most effective, it requires other elements, especially if employers want to avoid the threat of occupational skin disorders: skin problems acquired in the workplace. These can range from mild, short-term skin irritations to serious conditions such as occupational dermatitis. At the extreme end of the spectrum, there is skin cancer. Research leaves no doubt about the seriousness of the problem: every year, around 3 million working days are lost because of occupational skin disorders, costing the EU an estimated ¤600 million [1]. It is the second most common work-related health problem in Europe [2] yet it still goes largely unreported. The most prevalent type of skin disorder reported in the workplace is occupational dermatitis, which can be defined as an inflammation of the skin caused by the working environment or by skin contact with a damaging substance. The symptoms and the seriousness of the condition vary widely, depending on the type and length of exposure to an irritant, as well as the susceptibility of the person concerned. If untreated the condition can spread to other parts of the body, and correct early treatment is essential. According to figures by the Health and Safety Executive (HSE), an estimated 84,000 people have dermatitis caused or made worse by their work across all industries in the UK [3]. The costs can be significant: if their employees are affected, companies might not only have to pay the salary of those absent due to occupational skin disorder, they might also have to cover the overtime incurred by those stepping in, as well as any overall losses. If employees leave a company as the re12 l DECEMBER 2016 l

sult of occupational skin disease, businesses are potentially faced with the costs of recruiting temporary or replacement staff, training, and providing support to other staff. In a worst-case scenario, employers could be burdened with compensation costs. And if news of incidents spread, bad publicity is inevitable. In a first step, education is crucial: workers need to know how serious an issue occupational skin disorders are and what they can do to prevent being affected. Which products can be used? When should they be applied? What is the right hand-washing technique, and when should hands be washed? When are cleansers appropriate, when are sanitisers? And why should I use creams? The best way to structure an educational programme is the adherence to a dedicated 3-step programme for skin care, which identifies three crucial moments: using protection cream before work; appropriate hand cleansers after hands become contaminated; and restorative creams at the end of the day. Specially formulated to leave a protective layer on the surface of the skin, protective creams can reduce direct contact with specific types of physical contaminants, help retain natural lipids and moisture in the skin, improve comfort and skin strength when wearing gloves, and make the skin quicker and easier to clean. Restorative products are as important. Applied at the end of the day, they moisturise, nourish and condition the skin, improving its strength and preventing it from becoming dry or damaged. If outdoor working is involved, UV radiation should be taken into account. Prolonged unprotected exposure to the sun does not only cause skin damage; ultimately, we know it can increase the risk of skin cancer. If UV protection is integrated into staff education on skin care – ideally combined with sun cream that is widely available to workers – a huge step can be taken towards protecting workers from this threat. Skin care education should not be a one-

off event, but an ongoing conversation. Materials such as leaflets, posters, and information boards are widely available from skin care experts to help increase awareness. Regular staff meetings are a good way to keep skin care on everyone’s mind on a day-to-day basis. But educating employees on hand hygiene protocols is futile if the correct skin care products are not present in the workplace. Accessible, easy-to-use dispensers filled with appropriate skin care products need to be placed in critical locations to encourage hand hygiene compliance from all employees. Different working environments have their own specific requirements, and any products should always be sourced from a reputable company which offers advice and guidance on the use of the products. By taking into account the potential hazards the skin might come into contact with, as well as the specific nature of the work, skin experts are able to suggest the right cleansers and creams. The installation of specifically designed, sealed cartridge dispensers for use with soaps, skin cleansers and creams is strongly recommended. Such dispensers provide the most hygienic skin care system, by reducing to a minimum the risk of cross-infection that can occur if a number of people extract the product from an open or communal container. Dispensers also assure that the correct amount of product is used, minimising waste and optimising cost in use. Companies should also look for BioCote marked dispensers - a market leading antimicrobial technology supplier proven to achieve up to a 99.99% reduction in bacteria, mould and fungi over a 24 hour period. The presence of BioCote’s logo on dispensers reassures employees and customers that excellence in hand hygiene procedures is of paramount importance. Regular site audits can help to make sure a hand hygiene regime continues to be effective. Do our facilities comply with hand hygiene regulations? Is the cream dispensing equipment as accessible as it could be? Are we using the right products? Regular skin audits, meanwhile, are crucial to ensure that the health of employees remains a priority. The implementation of a structured skin care programme that features the right products and equipment as well as ongoing staff education can go a long way to keeping the skin of employees both protected and healthy. [1] European Agency for Safety and Health at Work – factsheets/40 [2] European Agency for Safety and Health at Work [3] Health & Safety Executive (HSE) –


Handling the pressures of budgets without dropping hygiene standards The Kleenex Gel Hand Sanitiser has also been developed with skin care in mind and has a kill rate of 99.999%. It is fully viracidal but with skin care properties. It is dermatologically tested and contains a high emollient for skin care, providing hydration and reducing skin irritation after long term use. It also will not damage or degrade nitrile, latex and vinyl gloves. The importance of effective drying

Sophie Rice, EMEA healthcare segment manager, Kimberly-Clark Professional, reports. Across the healthcare sector there’s a growing imperative to maintain hygiene standards in the face of budget cuts. With Lord Carter’s interim report on efficiency in the NHS driving £5 billion worth of savings by 2020, hospitals are under more pressure from new price-focussed targets. Likewise, for facility management companies the market conditions are putting pressure on companies to deliver more for less. Clients are demanding high quality products and a better washroom experience within the same or less budget. Here poor hand hygiene can have significant impact on the health and wellbeing of workforces, which can lead to absenteeism and poor productivity.

Scott Rolled Hand Towels offer 30% more hand dries per roll than any other rolled hand towel in the market - which means fewer refills are required [1]. The longest of the Scott Rolled Hand Towel systems holds 1400 sheets, providing 700 hand dries - that means up to 50% longer between refills and fewer run-outs [2]. Avoiding run-outs is crucial to maintaining hand hygiene standards as products need to be available at all times to enable infection control teams to meet compliance targets. Kimberly-Clark Professional has improved its rolled hand towels with the introduction of new embossed towels featuring the Scott brand logo. This provides an instantly recognisable symbol of quality and has been shown to increase user preferWays to save costs without compromising ence levels by over 40% due to an enAcross the hygiene hanced perception of the quality of the towel and the hand drying experience healthcare sector In the healthcare sector, the poten[3]. Nurses and healthcare profesthere’s a growing tial consequences of poor hand hysionals require a hand towel that imperative to maintain giene have a more serious impact feels nice to touch and is kind to on the spread of infection in a hygiene standards in the face hands as this can otherwise hinhospital and all establishments der the amount of times they atof budget cuts. With Lord are targeted with reducing the tempt to wash and dry their Carter’s interim report on number of HAIs. hands throughout the day. Kimberly-Clark Professional efficiency in the NHS driving £5 recently undertook research billion worth of savings by 2020, Going beyond the protocol within the healthcare sector to hospitals are under more understand pressures faced by doKimberly-Clark Professional’s recpressure from new mestic managers, purchasing manommended hand hygiene protocol is agers and infection prevention nurses. washing, sanitising, drying, and condiprice-focussed From its research Kimberly-Clark Protioning. A major issue addressed is to targets. fessional created a new approach for specihelp eliminate skin irritation caused fying hand towels, called ‘Five ways to save’. through frequent washing. Skin irritation is As the name suggests, it proposes five areas the number one reason for the failure of relating to hand drying - waste, usage, rehand hygiene compliance in hospitals [5]. fills, storage, and contamination - where One in five nurses in Britain - equivalent to hospitals can make improvements without 80,000 - have reported work-related skin compromising on hygiene standards. problems as a result of repeated hand Further, it illustrates how a high-quality washing [6]. The solution is to provide prodrolled hand towel is key to achieving a ucts that not only clean and dry hands efhappy balance between costs and good fectively but care for them too. hand hygiene. Scott Rolled Hand Towels The Kleenex Hand Moisturiser is a nonprovide a much better alternative to the greasy moisturising lotion that quickly abmany low quality folded hand towels cursorbs, and is dermatologically tested. It is rently in the market, which generate high water-based and free from fragrances and levels of waste and encourage excessive dyes. The lotion cares for even sensitive usage due to poor absorption and inadeskin, helping combat skin problems from quate dispensing. constant hand washing. 14 l DECEMBER 2016 l

Of course a key decision in every hospital is which hand drying method to employ in order to maintain hygiene levels and reach budget targets. Hand drying is critical for hand hygiene. If not properly dried, then some microbes can remain on hands which can then be easily transferred. Paper towels are effective for hand drying, helping to prevent cross contamination from wet hands, into the air and the rest of the body [3]. The World Health Organisation unequivocally recommends drying hands thoroughly with a single use towel. A study by the University of Westminster showed that drying your hands with a single use towel reduces germ count by up to 76%. It also showed that jet air driers increase germ count by 42%, while hot air driers increase germ count by 194% [4]. For effective hand drying across all sectors, Scott hand towels are made with Airflex technology, which means they offer high absorbency and a soft textile-like feel, which is gentler on hands making them ideal for all frequent use environments. The towels don’t break up in users’ hands, and drying is quick and effective, using fewer towels providing cost-in-use savings. We believe that healthcare and indeed all sectors should not have to compromise hand hygiene in the face of budget or commercial pressures. Experience and research has told us that specifying the right products, combined with good standards of washroom and handwashing facilities, provide hospitals and other workplace environments with the solutions to achieve a balance between hand hygiene and costs. [1] Results of Hall Test research conducted by Redshift Research Agency in 2014. Commotion House, Morely Road, Tonbridge, Kent, TN9 1RA. [2] NHS acute hospital case study of moving to rolled hand towels, 2016. [3] Compared to un-embossed Scott product. [4] Comparative Hygiene Study on three different drying methods: paper towel, warm air drier, jet air drier - University of Westminster. [5] Pessoa-Silva CL, Posfay Barbe K, Pfister R, Touveneau S, Perneger TV, and Pittet D. Attitudes and perceptions toward hand hygiene among healthcare workers caring for critically ill neonates. Infect Control Hosp Epidemiol. Mar 2005; 26(3): 305-311. [6] Dermatitis inspection report 2008/09 Prevention and management of workrelated contact dermatitis in the NHS acute sector.


A guide to keeping well this winter

The winter months traditionally see an increase in viral illnesses - from the common cold and influenza, to norovirus, more commonly known as the winter vomiting bug, these highly contagious viruses are unpleasant to say the least and in worse case scenarios can be quite debilitating. Hand hygiene is one of the most preventative ways to reduce the spread of germs, therefore it is paramount that hand hygiene best practice is encouraged, not only during cold and flu season but all year round. More than 80% of illnesses can be transmitted by the hands [1], however research shows that 25% of people don’t wash their hands after using the washroom [2], while a further 46% don’t wash long enough to be effective [3]. These startling facts highlight how important hand hygiene is and the need for education and awareness on why and when to wash or sanitise your hands. Handwashing is the first line of defence against the spread of infection. The process

of washing hands should take at least 20 seconds, making sure that the hands are washed correctly - wet hands with water, apply enough soap to cover all surfaces, rub palm to palm, and carefully scrub fingers, back and front of hands and each thumb. Rinse with water and gently dry with a clean paper towel. Hand sanitising is ideal when water and soap is not available, or as an additional layer of protection. Using an alcohol-based hand sanitiser, whether foam, gel or wipes, significantly reduces the spread of germs. The process of sanitising hands should take at least 15 seconds to be effective - apply a palmful of hand sanitiser, covering all surfaces, rub the sanitiser into palms, fingers, back and front of hands and thumbs, continuing to rub hands together until they are dry. Washing or sanitising hands is most crucial after using the washroom, before preparing food, before eating, and after

sneezing or coughing. Hands should be washed or sanitised after touching anyThe simple thing that may carry germs such as shopact of hand washing ping trollies or handrails. can make a huge Mike Sullivan, managing director of difference to health, Gojo Industries-Europe, said: “The simple act of hand washing can make a helping to prevent the huge difference to health, helping to spread of germs and prevent the spread of germs and reduce reduce the chances of the chances of getting sick in the first getting sick in the place - ensuring well-being during the first place. colder months.” [1] Jim Arbogast, Ph.D., scientist at Gojo Industries. [2] ‘Clean Living’. News Center, Press Releases. American Society for Microbiology and The Soap and Detergent Association, Sept. 2007. [3] ‘Clean Living’. 2008 Clean Hands Report Card. The Soap and Detergent Association, Aug. 2008. l DECEMBER 2016 l 15


Welcoming washrooms help hand hygiene Paul Mulready, marketing manager at Northwood Hygiene Products Ltd, reports.

In turbulent times, any disruption in the tion and illness is unwashed hands, but it is supply chain can make life more than a lita message that does not seem to resonate tle difficult. Stability becomes a more imin the workplace. portant factor than perhaps was previously The best that can be done in the short recognised and that, coming into the winter term seems to be the removal of the more ‘flu season, applies to washroom provision obvious barriers, such as dirty facilities, just as much as anywhere else. It is then empty or broken dispensers and ineffective that companies such as Northwood Hysoap provision. Given the extreme time giene Products - with its backward vertical pressures in some work environments, integration guaranteeing its own supply even longer waiting times to use the facilichain - become especially valuable to disties can result in users disregarding hand Paul Mulready, tributors and end users alike. hygiene in their need to get back to their marketing manager Of course, Northwood is also part of the work station quickly. at Northwood international commodity markets and It has been reported recently by the BBC Hygiene Products global price fluctuations are inevitable, dicthat a trial is being undertaken in China to Ltd. tated by currency exchange rates, supply ascertain the value of unisex washrooms issues, transport costs and all the rest. that reduce waiting times, especially for feHowever, when a UK based company which male users. Bigger cubicles, higher interis focussed almost exclusively on all secnal partitions and the retention of some tors of the UK ‘away from home’ (AfH) disurinals are all part of the new design inposable paper market does control much cluding separate disabled facilities. The reof its own supply chain, it in turn becomes sults will be known in a few months’ time that much easier to deliver continuity and and whilst some people have reacted posisecurity of supply to its customers. tively, others have their reservations. LeavNorthwood Hygiene Products is in the ing that aside for now, the issues that can process of moving its Telford operations be addressed here more quickly are those into a nearby new and purpose designed of overall cleanliness and adequate hand 250,000 sq ft site. From there, together with washing and drying facilities. Helping in reits other sites, it can continue to exercise moving the physical barriers to washroom Actually getting quality control over the collection of usage is an important first step. waste paper, its recycling and conReports have shown that the habit of people to wash their hands, verting, and to the eventual manuparticularly after using the toilet, regular hand washing can be started facture of the Leonardo, Bay West is difficult. The often quoted figure (or not!) in primary and junior and Essentials hand towels and schools where again the main reaof 60% of men and 40% of women toilet tissues for which it is so sons for not using the facilities at who don’t do so seems stubbornly well known. all are widely shown to be bad difficult to change for the better. It Actually getting people to wash odours, unclean washroom floors might be universally agreed that the and inoperative toilets and basins. their hands, particularly after main cause of bacterial transference using the toilet, is difficult. The Not all the problems are down to often quoted figure of 60% of men that spreads infection and illness is poor maintenance regimes. The efunwashed hands, but it is a and 40% of women who don’t do fect of vandalism sadly still features, so seems stubbornly difficult to with a common manifestation being message that does not seem change for the better. It might be unithe introduction of hand towels into the to resonate in the versally agreed that the main cause of toilet bowls causing expensive and disrupworkplace. bacterial transference that spreads infective blockages. As with much of this low 16 l DECEMBER 2016 l

level anti-social behaviour, its failure to cause inconvenience becomes its greatest motivation to stop doing it! Bay West’s flushable 616 tissue which can biodegrade in 19 seconds has been used in a number of this type of situation. The resulting marked decline in such incidents is evidence that prompt and effective action can provide a strong if subtle deterrent to discourage other similar incidents. Hygienic and welcoming washrooms result from sound maintenance and regular cleaning regimes. Obvious, but with minimum wage levels about to rise again soon, costs are a significant factor. So anything that helps cleaning operatives achieve the required standards more quickly and easily is a real benefit. Dispensing systems such as Leonardo and Bay West that are easy to fit and locate encourage adequate provision, so reducing queuing time. These dispensers incorporate the latest inherent design characteristics that reduce the amount of dust attracting areas. Durable and easy to visually monitor, they are simple to wipe clean and refill, offering an immediate time saving advantage. Add to that a larger tissue capacity so that the number of scheduled monitoring inspections can be reduced and single sheet towel presentation that discourages overuse and leaves washrooms tidier and the cost in use benefits are apparent. Similarly soap dispensers that offer soap or foam dispensing (even hand sanitiser if required) with sealed, non-drip cartridges can again help to make their maintenance and monitoring a much more cost effective operation. Hand hygiene is important, not just in the self-evident hygiene critical areas such as hospitals, care homes and food preparation areas, but anywhere away from home. Washrooms in high usage areas such as shopping malls, motorway service areas, leisure facilities, and sports grounds - indeed anywhere where large numbers of people can inadvertently spread the bacteria that cause colds and ‘flu to all and sundry - should all be key targets for improving standards. The wider consequences are rarely considered either. An embattled NHS could certainly benefit from people being more aware that they may well be unintentionally spreading the epidemics that can turn nasty and result in the need for hospital care. Too much to ask? Well probably, but it is incumbent on all of us to recognise that without the provision of a continually wellresourced, well maintained away from home washroom, then no matter how successfully the importance of the hand hygiene message is promoted by other responsible bodies, the economic downsides and the sheer misery of colds and ‘flu will be spread more extensively than is really necessary. Making hand washing and drying an easy and pleasant task is a great first step to improving things.


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Tackling hand hygiene in the washroom Trudi Osborne, group head of drier sales and marketing projects at Airdri, reports. important effect on the spread of bugs and infections.” A change in handwashing behaviour requires both the availability of facilities and the adoption of a good hand washing habit. While soap, cleansers and hand sanitisers often dominate the headlines in the hand hygiene debate, the role of hand drying should not be underestimated as some bacteria remain on hands after washing, and these bacteria are more easily spread via wet hands than dry ones. If principles of hand hygiene are universal, the question of which hand hygiene products to equip a washroom with remains a matter of choice and preference, with some washroom providers opting to install a combination of systems to ensure the needs of the washroom user are met. Then there are commercial considerations to take into account including the cost of replacing consumables such as paper towels, managing their waste, running costs, energy consumption, and maintenance. Aesthetics and accessibility also play a The Chartered role, with businesses keen to create a If there’s one thing every supplier of Institute of Personnel and good impression on customers, visihand hygiene products and systems tors, tenants, and employees. agrees on, it’s that more people need Development (CIPD) Absence Of the many washroom hygiene to wash their hands more regularly Management 2015 Annual Survey systems, electric hand driers and more thoroughly. Report found that the average cost of have retained and continue to inHandwashing is indisputably the absence was £554 per employee and crease their popularity and perfirst line of defence against infectious diseases. The World Health of the organisations surveyed, 89% of haps offer the best scope for improvement through designingOrganisation says that ‘most these reported that minor illnesses in new innovative engineering and healthcare associated infections such as colds, flu and stomach sensor technologies to make them are preventable through good hand quieter, faster drying and more enhygiene’, yet you don’t have to be in a upsets were in the top five ergy efficient. Airdri, a company that hygiene-critical healthcare environcauses for short-term designs, develops and manufacment to pass on and contract an illness. absences. tures electric hand driers beTransmission of viruses, bacteria, and parlieves so and has recently asites to food by way of improperly washed launched the new Quanhands is also a major contributing factor in tum jet dryer to provide the spread of foodborne illnesses, and even a fast hand drying exthe average person working in an office can perience with low reduce incidences of absence through sickpower consumption, ness by improving their hygiene habits. low noise output The Chartered Institute of Personnel and and reliability. Development (CIPD) Absence Management Washrooms are 2015 Annual Survey Report found that the provided for the average cost of absence was £554 per empeople who use ployee and of the organisations surveyed, them and factors 89% of these reported that minor illnesses such as the number such as colds, flu and stomach upsets were and type of people in the top five causes for short-term abusing the facilities sences. varies hugely, as differAdd to that the conclusions of a threeent locations will have difyear survey conducted by the University of ferent needs and priorities. A Southampton between 2011 and 2013 into football stadium that hosts thouwhether a web-based programme would sands of football fans at a time needs hand encourage more people to wash their driers that can cope with high volume use hands more regularly, and the solution to and are robust enough to protect against the problem points in one direction. Profesvandalism. A hotel or spa on the other hand sor Little, head of primary care research at will want a non-intrusive hand drier that is the University of Southampton, who led the quiet and looks attractive. study, said: “Most people wash their hands If hygiene relies on washroom users acfive to six times a day if that could be inquiring good hygiene habits, then washcreased to 10 times a day it would have an 18 l DECEMBER 2016 l

room facility providers need to choose equipment that encourages good hand washing habits. Inclusive qualities such as compliance with ADA are important for disabled access and use while quiet hand drier operation stands alongside fast drying as a leading requirement to encourage regular hand washing. Airdri recognised this early on and has developed a range of hand dryers that are ADA compliant and achieve low-noise levels to help those susceptible to acoustic distress such as the young, the elderly, those who are hard of hearing, or those who are on the autistic spectrum. The Quartz, Quad, Quest, and Quazar, and Puff the Magic Drier with its colourful child-friendly graphic designed for nurseries, primary schools, theme parks and family restaurants, all carry the Quiet Mark, a standard awarded by the Noise Abatement Society, which works to abate excessive and unnecessary noise to protect the public and improve the aural environment. The Quiet Mark symbol makes it easier for those in charge of restaurants, bars, leisure centres, shops, libraries, hospitals, and public conveniences to consider sound levels when assessing hand driers for their venues. We are extremely proud to have been the first hand drier manufacturer to be awarded the Quiet Mark and with the bar now set for our industry we continue to apply the Quiet Mark as the quality standard of quiet operation in our high performance models. Our latest model, the new Quantum jet drier, brings low noise operation into a category that tends to be better known for powerful and noisy fast drying. User preferences dealt with, there are also the commercial and environmental aspects of maintaining hand hygiene systems to consider. Electric hand driers can now achieve low running costs through energy efficiency with new models such as the Quantum running on only 200 watts to produce a high-powered fast drying experience. Other improvements, such as universal voltage of 100v-240v, means that the drier can be used in most locations. Good hand hygiene is the desired outcome. Hand washing and drying products and systems that are conveniently placed, are pleasant to use and easy to maintain can help to make it happen.

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An educated decision Full budget control Clear budgets are set each year and costs carefully prioritised and managed. Since 2008, many key areas of procurement had been rationalised, but when Sam Hanson, estates and operations manager, joined the establishment early in 2015, he was tasked with finding further cost savings across the estate. For example, one of the first things he realised was that the schools had a real mix and match approach to toilet rolls. Hanson said: “This kind of situation reduced the buying power for the institution, and meant that three different types of stock had to be maintained at an appropriate level, which is not cost effective. For me, the best way to reduce cost was to standardise on dispensers and rationalise our product usage - so we just needed to decide which system to settle on.” Hanson looked at the functionality of the dispensers, and the meterage of the rolls. “One of the systems already installed was the Katrin System toilet roll,” he said, “so we got in touch with our distributor, Astleys, to ensure that we had a full view of the latest products from the manufacturers, in order to compare like for like.” Inclusive policies Hanson’s enquiry was timely. Karen Thompson, account manager at Astleys, introduced him to the recently introduced, state of the art Katrin Inclusive System toilet dispensers. Karen Thompson said: “The “Metsa Tissue’s dispenser functionality itself was similar to the ones that the school already environmental compliance Warwick Independent Schools Founhad, but the design of the dispensers is one of the key reasons that dation (WISF) is the governing body Astley’s works in partnership with was innovative and really smart. for four independent day schools: The dispensers (a range of 10 difthem. From the forest, where they King’s High, Warwick (girls aged ferent types) are available in both replace every tree cut with four more, black and white, to suit any 11-18), Warwick School and Warwick Junior School (boys aged 7washroom. The most innovative along with their ‘Chain of Custody’ 18 including a small boarding feature is that the design gives excellence, right through to the house), and Warwick Preparatory special consideration to users of Ecolabels that the products have, School (boys and girls aged 3-7 varying abilities, so ideal for the demonstrates that they take and girls aged 7-11). The schools ‘inclusive policies’ run by most edcare of the environment at trace their history back to the ucational establishments. In addifounding of Warwick in 914 and protion, we introduced Sam to the very every step of the vide outstanding, all-round education latest Katrin System toilet roll - a 100% manufacturing aimed at ensuring each pupil reaches recycled fibre, 2 ply, Eco Roll (Katrin process.” their full potential. 103424). The roll still has 800 sheets per The schools are within walking distance roll, but it has a very nice feel to it for a reof each other and have much in common cycled roll.” children are welcomed and celebrated for During the comparison, Hanson found who they are as individuals and given opthat the roll meterage didn’t really vary that portunities to explore and develop their inmuch between suppliers, but he explains: terests and gain confidence in their abilities “We really liked the feel of the Katrin prodso that they can achieve their ambitions uct and, because the dispensers hold two and dreams, whatever they may be. Alrolls, they were a high capacity solution, though committed to single-sex education which means less refilling for the cleaning from 7-18, the schools collaborate on some staff. So we decided to roll out the Katrin educational and many extra-curricular acsolution cross all of the estate.” tivities. WISF provides them with shared services for estates and operations, health Environmental compliance and safety, finance, HR, and governance, but these have only been centralised relaSustainability was also a key issue for WISF. tively recently. The school has just anHanson said: “As with all schools, we have nounced ‘Project One Campus’ which will environmental targets to reach, and we are bring King’s High onto the same site as the committed to reducing our carbon footother schools, which will enable them to print. The fact that the toilet rolls were deliver educational collaboration and 100% recycled was an important factor in shared services even more effectively. 20 l DECEMBER 2016 l

our decision, as was Metsa Tissue’s obvious commitment to the environment.” Karen Thompson continued: “Metsa Tissue’s environmental compliance is one of the key reasons that Astley’s works in partnership with them. From the forest, where they replace every tree cut with four more, along with their ‘Chain of Custody’ excellence, right through to the Ecolabels that the products have, demonstrates that they take care of the environment at every step of the manufacturing process. This means that we can be confident in promoting their products as environmentally friendly.” Further supporting the schools environmental goals, Katrin Inclusive Dispensers are simple to disassemble and, when recycled, the materials can easily be separated from one another and re-introduced into the production process. The dispensers are made from durable ABS and polypropylene plastic, both of which are totally reusable. Metsa Tissue funded the fitting of the new dispensers which were provided free on loan. Not only are the dispensers inclusive for people of all abilities, but they are very simple to install. Karen Thompson said: “The dispensers make life easier for maintenance staff and cleaners as well. They feature transparent back plates, with a range of holes, designed to maximise the chance of re-using existing drilled sites. They also offer transparent sides, to enable cleaning staff to see at a glance if the dispenser needs filling up. At face value, this may not seem important, but when cleaning staff have to open many dispensers across an estate to see if paper is required, this simple feature can save a considerable amount of time.” Hanson concluded: “The whole installation process was stress free - Metsa Tissue make the process very simple - with no complex form filling that we experienced from some of the other suppliers that we looked at. We believe we made the right choice with Katrin, and we are now looking at other products in their range, to provide a completely environmentally friendly washroom approach for our pupils from arriving in school at age three, right through to when they leave at 18.”

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Less stress, more sales: technology can make you sleep better

Paul Black, CEO at sales-i, reports.

thing, but the transition has not been so smooth in all quarters of the business world - a trend reflected by our findings. Almost half of those surveyed claimed they struggle with understanding which In the world of sales, stress comes with the customers are falling in sales and with territory - along with the promise of comidentifying new sales opportunities. A furmission and friendly (but fierce) competither 23% said they struggled to upsell to tion among colleagues. The cleaning existing customers. This is not a new phesupplies industry, in which businesses of nomenon, but it’s worth thinking about how all shapes and sizes fight over a very shalsales operated before the digital era. low pool of contracts, is no exception. For Roughly 20-30 years ago, you could get by senior and junior sales personnel alike, it on charm, confidence, and nerves of steel can seem like unrelenting pressure is an now, the Internet has equipped customers inescapable fact of life. with the resources necessary to make inMy company recently published research formed, independent buying decisions. into the concerns and frustrations of salesPeople skills are still essential, but they’re people worldwide. Individually, the findings no longer an assurance of success. are interesting, collectively they convey an Nonetheless, the sales professionals we image of a profession in unnecessary tursurveyed still depend on them, somemoil. More often than not, the issues While a times at the expense of everything damaging sales can be attributed to computer system, no else. In fact, 40% of those queried things like inept data management indicated that they make decisions or a dearth of information matter how advanced, can on the relationships they things that are both entirely prenever replace an excellent sales based have with their clients, while 6% ventable and easily fixed. professional with the charm of claimed to go with their gut. InSo, what are the main things cleaning supplies salespeople Jordan Belfort or Don Draper, it can stinct is important, but it’s not everything. Forging strong relaworry about before getting out make their job much easier and tionships is also important, but of bed in the morning, and what can be done to overcome help them to sell even better. The financial realities have a habit of nipping burgeoning friendships these challenges? sales talent you already have with customers in the bud. combined with smart sales Luckily, salespeople no longer Customer concerns solely have to rely on their personalitechnology can make you ties to convince existing and prospecWe’re living in a time of tremendous unstoppable. tive clients or on their ‘gut feeling’ to technological innovation. From the conmake decisions. In the 21st century, cussumer perspective, this is a largely positive 22 l DECEMBER 2016 l

tomer data can be a powerful tool to enhance sales skills. Analytics tools can identify customer buying patterns and will help you understand what your customers want before they even know they need it. This means that you can contact them with an appropriate offer at the exact right time they are ready to buy. One of our janitorial clients had this precise problem: Weiss Bros. found that a lack of visibility - combined with a vast administrative burden - meant that the company was not generating as many leads as it could have. Becoming more technologically capable gave it a more clearly defined structure and a regular supply of actionable information based on market trends. Software provided Weiss Bros. with what it needed to both identify new prospects and keep its existing customers happy, making a significant difference to business performance. Through data analytics you will also be able to see which customers are falling in sales and put in the necessary effort to save the business arrangement before it’s too late. No guesswork, no worrying, no relying on half-remembered promises - with the right information, relationships can be properly measured and quantified. Administrative burden As a sales professional, selling and managing customers is already a difficult enough task. Not surprising then that many survey respondents complained about the added stress of burdensome admin processes. In the survey, 4.6% of respondents (not such an insignificant minority) said that ‘compiling sales reports’ was their biggest daily challenge, while 6.4% of salespeople noted difficulty with ‘preparing for meetings’. Admin tasks are often described as being time consuming and mentally draining without having any real benefit in terms of increased sales. In the data driven world we live in, however, there is no need for this to be the case. Admin processes can easily be automated, leaving you with more time to do high-value customer facing work the work that made you want to become a salesperson in the first place. Linked to the burden of general admin, almost a fifth of cleaning supplies salespeople noted issues with manual data entry, while 9.5% specifically noted difficulty with using Excel for reporting and analysis. With technological solutions widely available, data entry processes, Continued on Page 24.


Join the revolution Rick Stoor, MD of Templa, explains why cleaning companies should not feel that integrated software systems are inappropriate for them. to keep general administration costs under control whilst revenue rises.

Outside the world of cleaning, big corporations use integrated software systems like SAP or Oracle to manage their businesses. Why? Because they have huge volumes of transactional data moving through the business, internally and externally, across business units and clients. If that data was all held in unconnected systems, for example one system for product pricing and another for client billing, they’d need to find ways of interfacing those systems to ensure the correct data was being used for each transaction. They’d also need armies of management accountants to pull data from the disparate systems to perform meaningful analysis. Otherwise they’d find it impossible to make business decisions. So why does the cleaning industry need a joined up system? Cleaning contractors are so much smaller, I hear you say. The answer is that cleaning contractors have a lot more in common with big corporations than you think.

The need for software integration internal and external - to manage the business To be effective in controlling the cost of overheads, software systems need to be both integrated internally as well as being capable of integrating effectively to external systems. Internal integration is the most important element of the two. In a truly integrated system, each of the software’s business modules shares the same data source in order to process company business transactions. There is only one version of the data, held in the single, central contracts database. This makes it simple to update and eliminates data errors caused by staff having to enter the same data into several different systems - often complex spreadsheets - in order to process transactions or to analyse data.

Common features of cleaning contractors and large corporations

Integration to external systems The most notable similarity is the number of staff. Here’s a statistic. In the UK, the average turnover of a medium to large company (defined as having over 50 staff) is £63 million per annum and its average number of employees is 335, backed up by a sizeable HR/payroll department. Compare that to a cleaning contractor with 335 staff and its turnover is more like £3.5 million. Then ask yourself whether the staff in a cleaning contractor need any less administrative support than in the average medium to large company. Of course not - in fact they need more because: • Staff often work across different locations at different pay rates, as well as covering for each other. • The contractor requires a plethora of documentation in the form of timesheets, training, and right-to-work entitlements in order to manage payroll and comply with company/client requirements. • Staff holiday entitlements and accruals, pension entitlements and sickness are particularly difficult to manage. And all of this before you consider that staff turnover is over five times higher in cleaning than in the average UK company. Indeed, when you look at the statistics in Table 1, it raises the questions: How do cleaning contractors manage this dispro-

Table 1 Annual revenue per employee Staff turnover Staff absence days No. of staff per HR/Payroll employee Data gathered from ONS/Industry reports.

As managing staff attendance is one of the most important areas of a cleaning contractor’s operations, seamless integration portionate burden? How can they effectively to a time and attendance system is a key A well-known control the cost of staffing with such a small office resource? contractor in London way in which a software system can add value. To use our own software, which uses TemplaCMS TemplaCMS, as an example, it delivVariation between client contracts was able to recoup its ers a 2-way interface with any There’s also the complicating facinvestment within 12 months compatible recognised time and system. Hours worked tor that no two client cleaning from savings and efficiencies attendance by employees automatically enter contracts are the same. Each one achieved in the payroll area our real-time timesheets, which can vary by machinery and products deployed, suppliers and subalone. So it’s a case of timing are then fully reconciled to contracted hours and budgets. The key contractors used, frequency and your investment early to features of the interface are as foltype of one-off work, re-charge reap the benefits of lows: mark-ups, quality auditing schedules, • TemplaCMS acts as the ‘master’ and your revenue invoicing requirements, reporting prodriver of the ‘slave’ time and attendance tocols, pricing anniversaries - the list growth. software, meaning the database of client goes on. To stay on top of this requires a sites, employees, rosters, caller IDs, and huge amount of back office processing. Yet escalation protocols is all set up in Temmargins are constantly under pressure plaCMS and the data is then shared seamfrom clients, squeezing the overhead lessly with the time and attendance needed to manage the flow of information software. created. • Using the ‘cloud’, data from the time and So, the larger cleaning contractors beattendance system is delivered in real-time come, the keener they are to find an IT soto TemplaCMS’s timesheet environment, lution for managing and integrating all available to operations managers 24/7. these requirements. In fact the two most • TemplaCMS provides reconciliation concommon reasons for purchasing integrated trol for managers between the hours software are to manage payroll better and worked and the contracted hours on the timesheet. All UK companies UK Cleaning • In a multi-contract building where landwith 50+ staff Industry lord and tenants are separate clients, TemplaCMS handles the breakdown of the £199,000 £9800 cleaner’s or cleaners’ hours between each individual contract. 9.9% 70% • Cover staff are automatically added to timesheets. 2.3% 5.2% • One-off work is controlled via a login 70 250-500 number linked directly to the works order.

(estimated) Continued on Page 26. l DECEMBER 2016 l 23


A view to smarter cleaning Cleaning professionals across the industry Elsewhere, dozens of cleaning teams are recognising how cloud-based appliOne leading have deployed SmartView with the Taski cations such as Diversey Care’s IntelliTrail module to monitor and contract cleaning SmartView service can help them manage floorcare machine operacompany has implemented verify performance and complitions. IntelliTrail works with any ance while identifying potential battery-powered Taski scrubber SmartView to oversee routine gains in productivity and quality drier (and similar machines and daily cleaning at a major of service. from other leading manufacSmartView is a mobile comtransport hub. Using the turers) and has been installed munication platform that is on hundreds of machines interactive capabilities of the Task configured for each customer across the UK to give man& Time module, the contractor can by integrating any number of agers unprecedented realcustomisable modules. This time control, analysis and track when and by whom a task is creates a unique tool that insight of fleet performance. completed, and reallocate meets specific business reOn-board GPS tracking dequirements and objectives, irreresources in real-time to vices, communication tools and spective of the type of sites to be links to the standard machine meet key performance cleaned. Managers and supervisors electronics provide detailed inforobjectives and have total visibility of information to mation about equipment utilisation proactively monitor, evaluate and imincluding hours worked, locations priorities. prove the results of team member activicleaned, operators, times of day, unexties, assets and overall performance. pected events and more. Deployed as part of the Internet of Clean, SmartView helps managers understand Diversey Care’s re-imagining of the future their cleaning operations and identify isof the cleaning industry, these solutions sues such as machine under- and overcan be accessed anywhere, at any time, utilisation, unauthorised and out-of-area from any computer, tablet or smartphone. usage, low batteries, and potential mainteData is collected by robust and easy-to-use nance issues. They can then respond hand-held devices or technology installed proactively and remedy issues before these on equipment such as floorcare machines. impact on service delivery. Insight from the One leading contract cleaning company service supports remodelling of operations, has implemented SmartView to oversee for example by redeploying machines so routine and daily cleaning at a major transthat they are used more productively. Fleet, port hub. Using the interactive capabilities cleaning and administrative costs can be of the Task & Time module, the contractor reduced by up to 25%. Operators with a can track when and by whom a task is fleet of 30 or more machines should be completed, and reallocate resources in able to justify the investment. real-time to meet key performance objecAdditional SmartView modules include tives and priorities. Inefficient paper-based tools for offering client access, managing processes have been completely replaced assets, quality assurance, and vehicle by the cloud-based electronic application tracking. All of these modules can easily be which has enhanced data accuracy and deployed individually or in any combination saved time. The service enabled analysis of within the SmartView framework. cleaning routes which also helped to optiOne of the most powerful aspects of mise and improve service provision. SmartView is its ability to support data ac-

Less stress, more sales: technology can make you sleep better Continued from Page 22.

nant sales team, or even worse, one in ac-

their sales team as their most significant daily challenge. This is not surprising as working remotely becomes more common, and salespeople are always on the road. However, without insight into the way labour is divided it is difficult to spot inefficiencies, determine where productivity may be down and identify areas for improvement. Often the result of this is a stag-

Salespeople are always on the move, and even when they’re sitting still they are most likely working on three things at once. It is a demanding profession, but access to the right information at the right time can make the job a little easier. Whether you are selling mops or organically produced cleaning products, the more info you have, the easier your job will be. Sales professionals can’t go in blind, and being expected to do this will

33.6% said tive decline. including general admin, can easily be that their biggest This challenge can also be addressed automated, which will enable sales bugbear was being unable through the use of technology. Analytics professionals to spend more time to acquire timely information tools can be used to track the moveon activities that will actually enments of your sales team, and will help while selling, with 11.3% of hance the company’s bottom line. you identify areas in which productivity cleaning industry sales may be down. This knowledge will equip Lack of visibility professionals specifically you to deal with inefficiencies before they get too serious and you lose cusnoting issues with Cleaning supplies sales professiontomers as a result of them. accessing information als also find transparency to be a key outside of the issue. 16.6% of salespeople surveyed Access to information office. identified visibility into the activities of

24 l DECEMBER 2016 l

cess and analysis on a single, integrated platform from almost any location over the Internet of Clean. This supports performance improvement and cost optimisation by automating the consistent and accurate collection of information. It also reduces the need for site visits by supervisors and replaces hand-written reports. Costs are minimised further by simplifying communication between teams and supervisors, and supporting the exchange of information with other business applications. Automated user-definable alerts for critical or open tasks enable rapid response and resolution for enhanced service delivery that builds stronger relationships with customers and clients.

add unnecessary pressure to an already stressful job. Not surprising then that 33.6% of respondents said that their biggest bugbear was being unable to acquire timely information while selling, with 11.3% of cleaning industry sales professionals specifically noting issues with accessing information outside of the office. Another 28.3% said that they feel they waste unnecessary time trying to retrieve the information they need as the data is saved across too many different systems. It is understandable that these concerns prevent sales professionals from getting a good night’s sleep, however, it is completely unnecessary for this to be the case. Using one, easily accessible system to store all your customer data can eliminate these sales headaches altogether, while ensuring that your sales team has everything it needs to land that big contract. While a computer system, no matter how advanced, can never replace an excellent sales professional with the charm of Jordan Belfort or Don Draper, it can make their job much easier and help them to sell even better. The sales talent you already have combined with smart sales technology can make you unstoppable.






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British Cleaning Council

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Vanessa Van Santen-Smith +44 (0)1737 855 041 |



Integration streamlines core processes

on-site activity so they can deliver contracts Vanquish Integrated People Solutions has “The key to budget and cost out more profitable added a new Application Programming the successful delivery tocontractors by allocating the right numInterface (API) integration platform to of cleaning contracts is ber of hours. its market leading workforce manCleaning contractors typically rely on agement software. making accurate business several software systems, such as acVanquish Integrated Console (VIC) decisions in a timely fashion. counting, CRM, payroll and HR, and is a cloud-based plug-in application, By enabling real-time rich workforce management to run their which can be instructed to send, receive and synchronise data, so users integration with Vanquish, business efficiently and control costs. can seamlessly integrate time and at- contractors can unlock the But a lack of direct integration means valuable time is often spent duplicating tendance data with their critical softvalue of time and data, leading to the potential for errors ware applications to create a single attendance data.” and inaccuracies to occur. As a result this unified system. creates an incomplete and disparate picVIC has the ability to transfer data via ture of how well a business is performing staging databases, third party APIs, cloud against customer expectations, costs and based storage or raw text files, so it can be quality. used to automate and streamline core Cleaning companies now have the flexibusiness functions, such as the payroll bility to use the VIC API to leverage the full process, without the need for further data functionality of Vanquish and then easily entry. share the data with other business funcVanquish is used by some of the UK’s tions without hitch. For instance, contracleading cleaning companies to support tors can use VIC to ‘pull’ in data from their their service delivery and control costs existing HR system to utilise the advanced through efficient management of their rostering features of Vanquish where, for workforce. It features a number of funcexample, they can apply specific rules to tions tailored to the cleaning industry, so staff schedules to manage the workforce contractors can manage their workforce by exception to service levels, before from a contract perspective. ‘pushing’ the attendance data back out to By bringing together essential tools, such populate timesheets required for payroll as time and attendance, staff scheduling and invoicing. and absence management contractors can With a seamless flow of accurate and reoptimise staffing levels and gain visibility of

liable data running between systems, contractors can gain total visibility of their operations, and better equipped to make accurate decisions to drive a more productive and profitable business, all whilst reducing the administration involved. Matt Hawkes, software developer at Vanquish Integrated People Solutions, said: “Adding API integration to Vanquish provides users with open access to their workforce data so they have the flexibility to utilise it however and whenever they need it to drive efficiencies across their business. The fact that we’re able to easily integrate Vanquish with virtually any third party software empowers our customers and vendor partners to bring together multiple ‘best of breed’ systems to create a powerful, bespoke system to fit their needs.” Nick Whiteley, managing director at Vanquish Integrated People Solutions, said: “The key to the successful delivery of cleaning contracts is making accurate business decisions in a timely fashion. By enabling real-time rich integration with Vanquish, contractors can unlock the value of time and attendance data to help enrich every business process connected to it in order to gain the visibility they need to enhance their service delivery and deliver contracts to budget.”

Join the revolution Continued from Page 23. So what is the TemplaCMS difference when it comes to integrated contract management software? TemplaCMS is a modular solution where each module will link to the other seamlessly. This design strategy is the foundation for extending integration out to external systems and stakeholders to help manage company business from end to end. Our clear objective is for dynamic integration of data and software whenever possible, as manual file export and import is unreliable and time consuming. As well as being more accurate, dynamic integration saves valuable time both in field operations 26 l DECEMBER 2016 l

and administration. It makes information more immediately available, to the right people at the right time, presenting a professional image to staff and clients alike. A well-known contractor in London which uses TemplaCMS was able to recoup its investment within 12 months from savings and efficiencies achieved in the payroll area alone. So it’s a case of timing your investment early to reap the benefits of your revenue growth. TemplaCMS is the ultimate solution to the complex world of the cleaning contractor. The UK contract cleaning sector is no different to that in many other parts of the world, which is why we are installed across the UK, Ireland, Australia and Europe.



CLEANING SHOW 2017 14 –16 MARCH • EXCEL • LONDON Organised by

Supported by

In partnership with

Entrance is free of charge and visitors will be able to:


the industry through free seminars and workshops

holder, Terry ‘Turbo’ Burrows,

• Challenge the world’s fastest window cleaners in the world

will take on all-comers who are trying to break his record for cleaning three regulation-size windows. The competition will take place on the exhibition floor and will be adjudicated by

• View demonstrations and try out equipment first hand • Gain knowledge about the key challenges and legislation affecting

The existing world record

long-standing world speed

• Source the latest products and services on the market

Unfortunately no one has managed to beat Terry’s

• Meet with friends new and old at a series of social gatherings and association meetings

time and so he is still the quickest window cleaner in the world!

the Federation of Window

Do you think you will


be quick enough?

• Find bargains with special show discounts on products

In association with




Making empty dispensers a thing of the past Connected dispensers are set to revolutionise our away-from-home washrooms as Tork EasyCube is rolled out across the UK this autumn. The smart system from Tork manufacturer SCA will make empty soap, hand towel and toilet tissue dispensers a thing of the past. “Tork EasyCube enables washroom maintenance staff to check the status of every ‘connected’ washroom dispenser via their smartphone or tablet,” said SCA communications manager, Jamie Wright. “This allows them to target those washrooms where dispensers need refilling, freeing up more time to deal with other tasks.” Tork EasyCube has been improving efficiencies in the washrooms of offices and leisure outlets worldwide since its launch in Europe. One Stockholm theme park claims to have registered a higher degree of visitor satisfaction since installing the system. Grona Lund park hosts around 1.5 million people each season and has now introduced Tork EasyCube dispensers in all of its 80

washrooms. This move has resulted in increased efficiency and a more motivated workforce, according to park support manager, Dragica Novacic: “We now have staff

who are eager to work in the cleaning teams. The system empowers them to work smarter and makes it clear to them how they are improving our visitors’ experience.”

Deb launches new website Deb has launched a new website, bringing together all elements of the group’s fight against occupational skin disorders and the spread of infections, which is in line with its mission to ‘make hands matter in the workplace’. At, customers can find product details, share information, and learn about hand hygiene and skin care. Deb has also created a launch video to introduce the website. “Occupational skin disorders and the spread of germs can affect both an organisation’s efficiency and the health and well-being of its staff,” said Paul Jakeway, marketing director at Deb UK. “Our new website provides employers and employees with the information and resources they need to combat these threats.” Every market sector requires its own hand hygiene and skin care programme. Based on years of experience and research, Deb has developed dedicated programmes for sectors including industrial, healthcare, hospitality and leisure, food, and education. They consist of three elements: essential products, vital information, and highest standards of behaviour. To find the right information on Deb’s new website, users simply need to select the market sector that best fits their requirements. An easy-to-use product selector leads to pages that provide detailed information about Deb’s wide range of skin care products, including pre-work creams, cleansers, sanitisers, and restorative creams. “In addition to the most expansive range of occupational skin care products available on the market, Deb provides employers and employees with training and supporting educational materials,” said Jakeway. “Many of these materials are easily accessible on our website.” The website includes responsive design functionality, maximising the user experience whether using a smart phone, a tablet or a desktop computer. The Resources section provides downloads including videos, posters, signs, and brochures. Deb’s blog features regular thought-leadership articles on hand hygiene, infection prevention, and food safety.

Quick Cart mobile cleaning solution The Supplies House is now offering the Quick Cart, a time-saving, mobile cleaning solution that empowers staff to maintain areas quickly and efficiently. The Teflon coated outer casing gives an executive styling look. The inner compartments are removable for cleaning. The wipe free outer casing extends the look and lifetime of this cleaning work station. Available in small, medium, and large sizes, each unit is engineered with: • Discreet colour scheme and upscale styling for professional appearance. • Lightweight, ergonomic design that’s easy to manoeuvre. • Customisable dividers and pockets for added versatility. 28 l DECEMBER 2016 l

At the same time, the theme park is scoring high marks for its clean, fresh toilets in customer satisfaction surveys. “The results are now well above our very

high goal of 80% - and these are the kind of results we could only have dreamed about a few years back,” said Novacic. Besides easing the cleaner’s burden on a day-to-day basis, Tork EasyCube also collects and analyses refill data in order to facilitate better planning. “We can now organise our supplies based on how toilets are actually used,” continued Novacic. “For example, we have noticed that some toilets are used more frequently than we had previously estimated. This has allowed us to reduce refill consumption and as a result we now use 5% less paper. Considering the volumes we use, that is a massive win for our environmental work.” The Tork EasyCube connected service is available in a wide range of Tork Elevation units including the Tork SmartOne toilet paper dispenser. It is also available in the Tork Image Design line of upmarket washroom units.

Charging solutions for floor cleaning machines Delta-Q Technologies has announced the introduction of its RC Series battery chargers which includes two new batterycharging solutions for use in battery powered floor care machines. The new RC900 and RC1200 chargers provide 900 and 1200 watts of DC output power respectively, and are available in 36 and 48-volt models. Capable of charging both lead-acid and lithium-ion batteries, RC Series chargers use controller area network (CAN bus) communications. The RC900 and RC1200 are designed for use in battery-powered scrubbers, sweepers, and burnishers. The RC Series IP66-rated ingress protection seals out dirt and fluids, while mechanical design and component selection resists vibration, shock and temperature extremes. Delta-Q Technologies is now accepting RC900 and RC1200 sample requests, with full commercial production beginning in Q1 2017. “The RC900 and RC1200 are products we have developed with our customer price points and product roadmaps in mind,” said Trent Punnett, vice president of sales, marketing, and product management at Delta-Q Technologies. “RC Series chargers are ready for the future, with the ability to precisely charge lithium-ion and lead acid batteries, providing manufacturers with the ability to differentiate machines and simplify maintenance. RC Series chargers are designed, validated, warrantied and supported by Delta-Q, unlike some of our competitors who source third party product and label it as their own. We stand behind what we design and build.” Delta-Q’s products provide premium ‘charge quality’ for lithium-ion and lead acid batteries using charge profiles developed in Delta-Q’s battery lab. These high-performance profiles balance battery life, longevity and charge time requirements. Delta-Q has commercialised more than 200 charge profiles, ensuring that users experience better performance and battery life for their battery pack choices.


Polishing up for a shinier floor There are many floor cleaners that can perform maintenance and cleaning. Those with a speed of up to 200 rpm perform a scrubbing task, and those between 200 and 400 rpm both scrub and polish. These models are full head-weight machines, meaning that the weight lies directly on the cleaning pad. The main disadvantage of these options, however, is the need for operative training. The ultra high-speed (UHS) models operate from 500 rpm upwards and these differ in design, being wheels-down in operation with the weight on the wheels. Ranging in size from 11 to 21 inches, these machines require no operative training. The colour of the cleaning pad is the key to the performance levels - the darker the pad, the more aggressive the cleaning power. The question of which polish to use is subjective and every manufacturer of cleaning chemicals has its own version of floor maintenance products, or floor maintainers. These range in price and quality and can be used in a variety of different ways to achieve the desired effect. Some can be used neat to

form a seal on the floor, requiring mechanical action to harden the product. A good rule of thumb is that the more mechanical action, the better and harder the seal. Floor maintainers used in diluted form are best for maintaining the floor with the product used as a detergent to clean first then buff up using a machine. There is also the spray clean option, suitable for cleaner floors. For a shinier floor, maintainers with a higher level of solids are the most effective although these tend to be

more expensive. Combining a high solids maintainer with a high speed machine will bring about a maximum gloss effect. However, Sebo uses the polisher with an HTC diamond pad that requires no product to product a shine. It is worth noting that all machines from 400 rpm upwards can be vacuumated and there are two types of vacuum - passive dust collection systems, where the draught caused by the spinning pad directs dust into a collection bag, and positive dust collection systems where the vacuum motor sucks up the dust. The latter is generally regarded as more effective. All UHS machines should have a skirt to seal the machines to the floor to prevent excess dust. It is important to remember that different floors have different needs - for instance, a polisher should not be used on a safety floor as they are abrasive by nature and tend to be detrimental to polisher pads. Specialist pads are made to clean these floors but are only used at slow scrubbing speed (200 rpm) and a shine is not really possible with

most. Floors that are suitable for cleaning and maintenance with machines and floor maintenance products include sealed wood, thermoplastics, linoleum, nonporous and sealed stones, tiles, sealed concrete, and painted floors. Sebo has its own ultrahigh speed cleaner, designed for smaller, high quality areas that require cleaning and maintenance, such as nursing homes, offices lobbies, hotels, and shops. The 2000 rpm Sebo Dart with UHS both vacuums and polishes, providing a brilliant gloss surface and, when used with an appropriate floor maintainer, will create a protective coating for the floor. The model is small, just 12 inches across and in keeping with the trademark of Sebo, it is incredibly lightweight, complying with all health, safety and handling legislation. Floor cleaning and maintenance can be straightforward and cost effective when the correct equipment and materials are used together and can help to extend the life of a floor through initial careful specification.

All you need to know about rust Global water, energy and maintenance solutions provider, NCH Europe, has created a guide outlining the facts and figures about rust. The guide is being offered as a free download to raise awareness of the risks posed by rust and corrosion across industrial sectors. The infographic can be downloaded directly from the NCH Europe website. Rust is a serious problem to applications across all industries, from infrastructure on building and construction sites to general manufacturing equipment. However, while the effects of corrosion are widely recognised, there are misconceptions about common causes and the best methods of treatment. An understanding of the conditions and environments that exacerbate corrosion can enable maintenance engineers to choose the most suitable product for their application, although choosing the right treatment can be difficult due to the varying characteristics of rust treatment solutions. “Most businesses consider rust more of a nuisance than a problem,” said Peter Crossen, VP of the maintenance and

partsmaster innovation platform at NCH Europe. “As a result, they employ a reactive approach to dealing with issues as they arise instead of preventing them in the first place. With this guide we’re hoping to inform businesses about all the factors that hasten the development of rust and corrosion, outlining why it’s better to be safe using preventative measures than sorry for not acting sooner. It saves a lot of time, money and inconvenience by simply staying alert. Many maintenance engineers think of rust treatment as just being a case of removal,” continued Crossen. “In reality it’s much more effective to encapsulate with a product such as Salvage 2+ that can streamline the rust management process to offer protection that lasts longer. The idea of rust being the enemy is true, but it doesn’t have to be. With the right solution and approach, corrosion can actually become a significant ally, ensuring that plant and facilities managers maximise the life of equipment by maintaining it regularly.”

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