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MARCH 2019


IN THIS ISSUE:  Cleaning Show 2019

A guide to the Cleaning Show 2019 from the event’s Official Media Partner.

 Washroom Hygiene

In the spotlight: Equipment, consumables and dispensers developed to improve the away-fromhome washroom experience.

 Successful Recycling

A look at the importance of making the ‘right’ decisions in consultation with industry experts who understand the rights and wrongs of different recycling options.

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The Official Partner of the Cleaning Show

M A RC H 2 0 1 9

PLUS: • Industry news • People • Contracts • Products

Cleaning Show 2019

Washroom Hygiene

Successful Recycling

A guide to the Cleaning Show 2019 from the event’s Official Media Partner.

In the spotlight: Equipment, consumables and dispensers developed to improve the away-from-home washroom experience.

A look at the importance of making the ‘right’ decisions in consultation with industry experts who understand the rights and wrongs of different recycling options.

>>> page 25

>>> page 44

>>> page 18


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‘Buoyant market’ message as Cleaning Show 2019 takes centre stage The Cleaning Show 2019 is here, taking place at London’s Excel

The financial health of the sector looks reasonably rosy

from 19-21 March. There’s a huge amount of activity at the show –

too. Around 80% of cleaning contractors continue to report

more than ever before – and this issue offers a useful guide to the

healthy financials, although the number of businesses at risk

attractions taking place during the three day event.

of failing has risen in the last 12 months. The sector continues to experience severe pricing pressure at the lower value end

As the show prepares to open its doors, a new report from MTW

of the market and this continues to squeeze profit margins -

Research suggests the contract cleaning market in the UK is set

the minimum wage has increased by 24% in the last six years

for a £95 million growth in 2019, despite Brexit uncertainties. The

whilst sales per employee in contract cleaning has risen by

report forecasts more than a £450 million growth for the contract

just 5% in the same period. You don’t need a calculator to

cleaning market in the next few years, with longer term optimism

work out the effect.

strengthening after a challenging period of trading in 2018. In summary, though, the report predicts a bright next few years MTW Research director, Mark Waddy, said: “The contract cleaning

for the contract cleaning sector. I am certain that this will be

market is likely to shift toward a more balanced level of exposure

reflected in the buoyant mood permeating London’s Excel for

between public and private end use sectors from 2020, following

the three days of the Cleaning Show – I look forward to seeing

several years of over-reliance on the private sector for growth.”

you there.

This is good news for UK businesses – both contract cleaning

Wishing you a happy, clean, tidy and healthy month ahead.

companies and manufacturers/suppliers – particularly as they prepare to gather at the UK’s leading professional cleaning event. And opportunities seem to exist for specialist service providers and equipment manufacturers, rather than just the mainstream market. The report suggests that more specialised cleaning services will continue to grow sales in 2019, identifying a wide range of opportunities for value growth in what has become an

Neil Nixon, Editor

increasingly competitive market in recent years.

Cleaning & Maintenance Magazine




MARCH 2019 5

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56 Special Report: Professionals with purpose. Maureen Marden, Master of the Worshipful Company of Environmental Cleaners, discusses the important role that charitable giving plays in the organisation - to support employees in the cleaning industry, the wider community, and prepare the way ahead for new members.

MARCH 2019

08 17 18 22 44 58

Industry News In the news this month… Excellerate Services - rebrand of LCC and Templewood draws on international strength, Return of ‘Cleaning up your Community’ competition announced, Global alliance commits over $1.0 billion to help end plastic waste. People Personnel news and new appointments from across the cleaning and FM sectors. Clear Impressions Sponsored feature from Grundon Waste Management.


Contracts We take a look at all the latest contracts awarded across the industry.

THE OFFICIAL GUIDE TO WHAT’S ON AT THE CLEANING SHOW 2019. A guide to the Cleaning Show 2019 from the event’s Official Media Partner.

Feature: Washroom Hygiene In the spotlight: Equipment, consumables and dispensers developed to improve the away-fromhome washroom experience. New Products An overview of some of the new products available on the market this month.

05 Editor’s Comment

16 BICSc Comment

20 BCC Comment

Looking back at the past month in the cleaning sector.

Saudi Vision 2030.

Working with BCC to keep Britain clean.


21 A job worth doing – a contractor’s blog. Lee Andrews reports.

MARCH 2019 7



Excellerate Services - rebrand of LCC and Templewood draws on international strength RECENTLY merged cleaning and FM specialists, LCC and Templewood, are rebranding as Excellerate Services. Parent company, Excellerate Services is well-established as a property solutions company across sub-Saharan Africa and now brings its business processes to the UK. During 2018 LCC Support Services combined with cleaning and security specialist, Templewood Services - already part of the Excellerate group. All three companies have a shared focus on innovation and continuous improvement to ensure quality client care. The group’s strength also comes from its scale and financial stability, as well as its ongoing investment in talent. In the immediate future the market will see the Excellerate Services brand rolled out across all aspects of the LCC and Templewood Services business including websites, social media platforms, staff uniforms, and signage. As well as having access to a broader combination of specialist property solutions, existing and new clients will benefit from Excellerate’s technology platforms. Designed to deliver a transparent and efficient service,

From left: Gordon Hulley (group CEO), Marna van der Walt (EPS CEO), Clinton Phipps (COO), and James Wellsted (group CFO).

chapter for everyone.”

this includes the Velocity system which enables

This is led by Excellerate Services CEO, Gordon

biometric management of labour, digital

Hulley. He is joined by: Marna van der Walt, CEO

management of service level agreements and

of Excellerate Property Services; Clinton Phipps,

Templewood Services, said: “This rebrand

real-time contract management.

CEO of Excellerate Security Services; and Justin

reflects our group focus on operational

Moore, group chief information officer.

service excellence, innovative technologies

In addition to added capabilities and enhanced offerings in cleaning and FM

Harvey Soning, chairman of Templewood

Phil Smith, group sales director at LCC and

and continuous improvement. Through these

provision, security expertise in the UK will now

Services, said: “This is an important new phase

values and continued investment in the

be extended by introducing the provision of

for the group and for our clients. The group has

professional development of our people we

integrated risk management solutions.

been working closely together to enhance the

can further enhance the customer experience

breadth and depth of our offering. Presenting

and be recognised as leaders in integrated

to oversee the rebrand and the strategic

our combined capabilities under a single brand

services provision.”

positioning of the business moving forward.

is the natural next step and is an exciting new


A senior management team is in place

Principle celebrates 30 years PRINCIPLE Cleaning Services is celebrating its 30th birthday.

beyond all recognition during this time. We continue to

- our team, our clients and our suppliers - for their commitment over the past 30 years.” Supporting and delivering clean

Founded in January 1989

innovate and lead the London

by Douglas Cooke, the

cleaning market, yet our vision

environments across London, Principle’s

and values remain the same.

clients include landmarks such as The Shard,

company’s executive chairman, Principle remains an independent family-owned business and has grown organically. Doug Cooke said: “We are very proud to

Our longevity is down to the

20 Fenchurch Street (The Walkie Talkie), 30 St

dedication and hard work of our

Mary Axe (The Gherkin), Lloyds of London, and

people who look after our clients and their premises day after day. Adding value has

Shakespeare’s Globe. Today, the company has annualised sales in excess of £54 million and

be celebrating our 30th birthday and what a

always been at the forefront of our business

employs over 2200 people.

journey it has been. The sector has changed

and I would personally like to thank everyone


8 MARCH 2019


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Contract cleaning market to receive £95 million boost in 2019 – report A new report from MTW Research suggests the

from 2020, following several years of over-

solutions, with enhanced ‘data driven cleaning’

contract cleaning market is set for a £95 million

reliance on the private sector for growth.”

also representing a key tactic in the market

growth in 2019, despite Brexit uncertainties

Based on company sales of more than £3

used to add differentiation by cleaners and

sustaining pressure on companies and

billion, the report provides end use sector

associated equipment suppliers, and to boost

dampening volume growth.

shares in 2019 finding that the domestic tourism

productivity. IoT connected devices, 5G and

and leisure sectors continue to outperform

software developments will continue to drive

£450 million growth for the contract cleaning

the market. The recent rapid growth in private

innovation in contract cleaning in 2019, with

market in the next few years, with longer term

healthcare facilities is slowing, though health

MTW identifying a range of factors boosting

optimism strengthening after a challenging

spending on cleaning services is set to rise by

growth in the next few years.

period of trading in 2018.

around £35 million in 2019, according to MTW.

The 140 page report forecasts more than

Despite recent political turmoil and media

More specialised cleaning services will

The contract cleaning market continues to experience severe pricing pressure at the lower

clamour, MTW forecasts a ‘relatively slow and

continue to grow sales in 2019, with the report

value end of the market and this has continued

soft Brexit, through one over-arching ‘deal’

identifying a wide range of opportunities

to sustain pressure on margins, with the report

and/or a number of temporary bilateral deals

for value growth in what has become an

tracking declining industry profitability since

with the EU’ offering reasonable stability

increasingly competitive market in recent years.

2013. The minimum wage has increased by 24%

and some certainty for contract cleaners and

Around 80% of cleaning contractors continue to

in the last six years whilst sales per employee

associated suppliers.

report healthy financials, though the number of

in contract cleaning has risen by just 5% in

businesses at risk of failing has risen in the last

comparison, according to the research.

The 2019 Public Spending Review will also provide a much welcome boost for the contract cleaning market, with budget growth in

12 months. Growth in shared workspaces is one example

MTW points to an increasingly polarised contract cleaning market in 2019, highlighting a

education, health and transport/infrastructure

identified as boosting contract cleaning sales

clear need for companies to identify and address

forecast for the next five years.

in 2019. According to MTW, shared office

the ongoing fundamental market shift and avoid

space workers are more than twice as likely to

the rising number of pitfalls at present.

MTW Research director, Mark Waddy, said:

The report is available to purchase from £595

“The contract cleaning market is likely to shift

contract a virus than private office workers in

toward a more balanced level of exposure

2019. This has driven demand for more effective

from the MTW Research website:

between public and private end use sectors

and additional infection and hygiene control


Global alliance commits over $1.0 billion to help end plastic waste AN alliance of global companies from the

of the board, president and CEO of Procter &

plastics and consumer goods value chain

Gamble, and chairman of the AEPW. “This is a

has launched a new organisation to advance

complex and serious global challenge that calls

solutions to eliminate plastic waste in the

for swift action and strong leadership. This new

environment, especially in the ocean.

alliance is the most comprehensive effort to date to end plastic waste in the environment. I

converters, and waste management companies,

Waste (AEPW), currently made up of nearly 30

urge all companies, big and small and from all

also known as the plastics value chain. The

member companies, has committed over $1.0

regions and sectors, to join us.”

alliance has been working with the World

The cross value chain Alliance to End Plastic

billion with the goal of investing $1.5 billion over

Bob Patel, CEO of LyondellBasell, and a vice

Business Council for Sustainable Development as a founding strategic partner.

the next five years to help end plastic waste in

chairman of the AEPW, added: “History has

the environment. The alliance will develop and

shown us that collective action and partnerships

bring to scale solutions that will minimise and

between industry, governments and NGOs can

members of the alliance: BASF, Berry Global,

manage plastic waste and promote solutions

deliver innovative solutions to a global challenge

Braskem, Chevron Phillips Chemical Company

for used plastics by helping to enable a circular

like this. The issue of plastic waste is seen and

LLC, Clariant, Covestro, Dow, DSM, ExxonMobil,

economy. The alliance membership represents

felt all over the world. It must be addressed and

Formosa Plastics Corporation, Henkel,

global companies located throughout North

we believe the time for action is now.”

LyondellBasell, Mitsubishi Chemical Holdings,

and South America, Europe, Asia, Southeast Asia, Africa, and the Middle East.

The following companies are the founding

The alliance is a not-for-profit organisation

Mitsui Chemicals, NOVA Chemicals, OxyChem,

that includes companies that make, use, sell,

Procter & Gamble, Reliance Industries, SABIC,

process, collect, and recycle plastics. This

Sasol, SUEZ, Shell, SCG Chemicals, Sumitomo

not belong in our oceans or anywhere in the

includes chemical and plastic manufacturers,

Chemical, Total, Veolia, and Versalis (Eni).

environment,” said David Taylor, chairman

consumer goods companies, retailers,


“Everyone agrees that plastic waste does

10 MARCH 2019


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Marking a century of cleaning and hygiene THIS year marks a century since Evans Vanodine

on its expanding range of dosing systems

started developing and manufacturing products

and chemicals, including its latest range of

for the cleaning and hygiene industry. Over the

dosing units for the e:dose super concentrate

past 100 years, the company has grown from

range. These units ensure accurate, simplified

one small laboratory and an office to become a

and economical chemical dosing, as well as

leader in the industrial, janitorial, food process,

enabling a reduction in plastic packaging

and animal health sectors.

waste. The range is geared towards the catering, housekeeping and facilities

Established in 1919 by William Charles

management markets.

Evans under the name of W.C. Evans in

Evans will also be showcasing its new

Salford, Manchester, the business initially began producing spraying essences for

development since Evans founder, William,

skincare boards, which give guidance on

cinemas. The company then branched out into

and his son Derek, the current chairman, both

best practice for hand hygiene. They have

manufacturing disinfectants, liquid soaps and

set out as chemists. Their vision was for Evans

been designed for use with the Evans Evolve

various types of powders. The 1930s saw Evans

to develop its own products rather than rely

dispensers and cartridges, for critical and

secure its first export order and in the 1940s

on others to determine the quality of goods.

non-critical areas in healthcare, schools and

Evans even turned its expertise to preventing

This is a value the company still holds true

general industry, as a visual reminder to

air accidents by developing a jet turbine take-

today, with all the in-house laboratories

clean your hands. Also on hand at the show,

off fluid for the US Air Force.

having been rebuilt and expanded to mark its

offering scientific expertise, will be Evans chief

centenary year.

microbiologist and research and development

Further success came in the 1960s when Evans disinfectant was used by the British

One of the many other ways Evans is

chemist, giving visitors the opportunity to find

team at the 1968 Mexico Olympic Games.

marking its centenary is by returning to the

out about the latest innovations and how to

An integral component of the company

Cleaning Show after an absence of many

get the most out of its cleaning products.

has always been chemical research and

years. Evans stand at the show will be focusing


Return of ‘Cleaning up your Community’ competition announced ROBERT Scott’s ‘Cleaning up your Community’ competition will return for a second year following the success of its launch in 2018. The fourth generation family-owned business will launch the competition at the start of the Great British Spring Clean on Friday 22 March 2019. The competition provides the opportunity to nominate a worthy community project in need of some cleaning TLC. The winning project will Pentref Taclus Tidy Village

receive £500 worth of cleaning products and a day’s cleaning on behalf of Robert Scott, with

All entrants will be judged by a panel of

Alastair Scott, sales director at Robert Scott,

four regional project finalists also receiving £250

industry leaders including: Stan Atkins, chairman

said: “As a business that’s been part of our own

worth of Robert Scott products.

of the British Cleaning Council; Neil Nixon,

local community for over 90 years, we want to

editor of Cleaning & Maintenance magazine and

provide an opportunity for our customers to

conference director of The Cleaning Show; Gill

give something back. It was fantastic to see the

Ireson, head of sales at Robert Scott; and the

diversity of entries last year – from a gymnastics

company’s sales director, Alastair Scott.

club in Rochdale to a dog shelter in Sheffield.

Projects can range from a local community

across the country and we look forward to seeing

facility used by the local community. This could be

this year’s entries and offering a little cleaning

a village hall that’s seen better days, a local beach

know-how and a helping hand to the winners.”

front, a park that’s become overrun with litter, or a

The Judges. From left: Stan Atkins, chair of BCC; Gill Ireson, head of sales at Robert Scott; the company’s sales director, Alastair Scott; and Neil Nixon, editor of C&M and conference director for the Cleaning Show.

12 MARCH 2019

We know there are so many deserving projects

group or charity to an area of public space or a

Nominations can be submitted online -

charity HQ in need of a spruce up. Last year’s winner - from Friday 22 March

was the Pentref Taclus group from Llanberis - a

by providing the name and location of the

collection of local residents that organise regular

project with a picture and your reasons why

walking clean-ups of the town, which is a popular

it deserves to win. The deadline for entries is

tourist destination in North Wales.

Friday 22 April 2019. WWW.CLEANINGMAG.COM



Deb Group brought into expanded SC Johnson Professional DEB Group has been brought into an expanded SC Johnson Professional organisation. SC Johnson began its return to the professional market in 2015 with the acquisition of Deb Group and

training, and provide a positive

has now brought the company

user experience’.

into the expanded organisation

Luis Zunzunegui, vice president

to provide skin care, cleaning and

of SC Johnson Professional,

hygiene solutions for industrial,

said: “SC Johnson Professional

institutional and healthcare users.

is bringing innovative, quality

SC Johnson Professional

products and services to

incorporates the Deb range of

professional markets built on a

specialist occupational skin

deep understanding of customer

care products along with the SC

needs and a vision to ‘re-think the

Johnson cleaning and hygiene

professional experience’ with the

brands enhanced for professional

user in mind. We look forward to

use. The company’s purpose is

continued expansion of the SC

to: ‘deliver innovative products

Johnson Professional portfolio in

and solutions with outstanding

the coming years as we grow to

performance that respect the

meet the needs of customers in

environment, create efficiencies,

markets around the world.”

reduce inventories, simplify


Top of the class! FUTURES Supplies has been accredited by the CHSA, achieving 100% compliance with the association’s Accredited Distributor Scheme. Representing the major manufacturers and distributors of cleaning and hygiene products, the CHSA operates four independently audited accreditation schemes

experience. We welcome the

tissue products, plastic refuse

opportunity to be independently

sacks and industrial cotton mops,

audited by external bodies to

and one for distributors. The

endorse our high standards and

aim of the schemes is to drive up

provide our customers with evidence

standards in the industry and to

of this. We were absolutely delighted

ensure that what’s on the label

to achieve 100% compliance. I hope

is in the box so the customer

this accreditation provides our

always gets what’s ordered and,

customers with further confidence

importantly, what’s paid for.

and the assurance that we supply only products that meet the CHSA

Supplies, Marc Kemp, said: “We

accreditation’s rigorous high

always strive to deliver the added

standards, and that they can be sure

value of quality products, backed

that what’s on the box is in the box.”

up with an exceptional customer



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Independent inspector for the CHSA, Martin Yates, and operations manager at Futures Supplies, Dan Hills.

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MARCH 2019 13



Public health risk from poor hygiene regulation enforcement – report LAX enforcement and minimal awareness of

non-domestic buildings in Scotland safe and

vital hygiene regulations in both private and

clean environments. Chambers said: “I worry about the reality of

public buildings run huge risks with the health of people in Scotland, a leading Scottish FM

what we see every day in our built environment.

expert has warned.

Both Scottish and UK governments, as well

Colin Chambers, managing director

as local authorities and the various agencies

of Hamilton-based Platinum Facilities

like the Health and Safety Executive, need to

Maintenance, believes that properties

beef-up substantially their inspection regimes

in Scotland are vulnerable due to a lax

for compliance with building regulations and

enforcement regime and an almost universal

hygiene standards in water tanks. It surprises

ignorance of the legal requirements in both the

Every organisation in the UK with over

me that we have not seen more outbreaks of

private and public sectors. He said: “Regular

five employees is legally obliged to carry out

Legionella and other infections in Scotland

inspection simply doesn’t happen, and the

annual risk assessments, monthly monitoring

because the bacteria involved in stagnant

risks are unacceptable. I have been in this

and regular checks to ensure that no stagnant

water tanks breeds wonderfully well in polluted

sector a while now, but I am still shocked,

water, the source of Legionella, is present in

environments, and if you have a neglected water

quite regularly, by the bacteria that is trapped

their buildings’ systems. The legal obligations

tank in a hotel, a leisure centre, a golf club, or a

in all too many water tanks because regular

on property owners, introduced by the Health

nursing home, it will build up horribly.”

mandatory checks do not take place.”

and Safety Executive, are aimed at making all


Camfil welcomes Clean Air Strategy’s focus on IAQ FOLLOWING the launch of the government’s Clean Air Strategy on 14 January), Camfil

decorate our buildings.” Simon Birkett from Clean Air London (CAL),

published with out-of-date standards for air filtration. Producing corrected guidance in

has welcomed its recognition of the effect

who works with Camfil to improve air quality

2019 must be a priority. Within healthcare, the

of indoor air quality (IAQ) on people’s

in the capital, said: “It is marvellous to find

‘Change in Air Filter Test and Classification

health. The document outlines a range of

more than 20 mentions of indoor air quality

standards’, issued by SVHSoc in November

recommendations that focus on reducing

in Defra’s new Clean Air Strategy. The strategy

2018, is an important step but CAL considers

exposure to particulate matter, the very

helpfully identifies the sources of many different

that ‘HTM 03-01; Specialised Ventilation for

smallest of which cause the most damage.

indoor air pollutants and says that plans will

Healthcare Premises; Part A’ needs also to be

Notable mentions, include:

be forthcoming to reduce them. The Clean

updated for the latest ISO and British standards

Confirmation that the National Institute of

Air Strategy makes an encouraging start on

for air filtration.” The UK is the first major economy to adopt air

Health and Care Excellence (NICE) is currently

indoor air quality but must be followed through

working on forthcoming guidance on IAQ.

quickly with meaningful action. For example,

quality goals based on WHO recommendations,

Building Bulletin 101 (BB101), which sought

going far beyond EU requirements.

to improve indoor air quality in schools, was


News that the government wants to raise public awareness of the potential impacts of indoor air pollution at home and among consumers. Confirmation that the Ministry of Housing Communities and Local Government will consult in spring 2019 on changes to standards in Part F of the Building Regulations, which relates to ventilation in homes and other buildings. Camfil’s Mark Taylor said: “Reducing outside air pollution, from traffic jams and exhaust fumes, is of course a priority. What’s clear, however, is the Clean Air Strategy recognises that this is only one part of the story, with a programme of work across government, industry and society to reduce emissions from a wide range of sources. These include agriculture, solid fuel burning and the products and materials we use to furnish, clean and 14 MARCH 2019


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Saudi Vision 2030 ALTHOUGH Saudi Arabia has got some bad

principle of moderation, are proud of their

press recently, it does have a vision for

national identity and their ancient cultural

2030. We should consider this on the

heritage, enjoy a good life in a beautiful

current situation with Brexit, which

environment, are protected by caring

I have said many times before is

families, and are supported by an

• Fear is individuals not knowing their security for the future, their resident status within the UK, and being generally unsettled as no clear direction has been given. • Uncertainty mainly relates to industry. Nissan has announced moving production of its X-Trail model from

FUD (fear, uncertainty and doubt). At

empowering social and health care

the UK. Investment is on hold as companies do not know

time of writing we are less than eight


what the future will bring. Many companies came to the

weeks until 29 March, and effectively

In the second point, a thriving

have no vision of what the future will

economy provides opportunities for

UK to use it as a gateway to Europe. I am old enough to remember that before the UK the Netherlands was the ‘go

be like. The Saudi Vision is a plan to reduce Saudi Arabia’s

all by building an education system aligned with market

to’ place, because of the logistics and the general ability

dependence on oil and diversify its economy. Its Vision

needs and creating economic opportunities. As a result,

to speak English by the population. Particularly American

lays out targets for diversification and also improving

this will develop investment tools to unlock promising

companies found this a suitable location. In a nutshell,

competitiveness. It is built around three main things that set

economic sectors, diversify the economy and create

business decisions are not being made purely because of

out objectives that are to be met by 2030:

job opportunities. This will also grow the economy and

• A vibrant society: urbanism, culture and entertainment,

improve the quality of services, attracting the finest talent

sports, Umrah, UNESCO heritage sites, life expectancy.

the uncertainty. • Doubt runs through every strand of society. ‘Will I be

and the best investments globally, and leveraging Saudi’s

able to travel in all countries in Europe without a visa?’

• A thriving economy: employment, women in the

unique strategic location in connecting three continents.

‘Will duty free return?’ ‘Will there be unimpeded access

workforce, international competitiveness, Public

The third focal point, an ambitious nation is what Saudi

Investment Fund, foreign direct investment, private

wants to achieve and is built on an effective, transparent,

sector, non-oil exports.

accountable, enabling, and high-performing government.

• An ambitious nation: non-oil revenues, government

This will also prepare the right environment for citizens,

and egress to European markets?’ The amount of doubt that remains is so significant as to make the two years of negotiations meaningless to most people. This proves that making the decision is fine as long as

effectiveness, e-government, household savings and

private sector and the non-profit sector to take responsibility

you have a vision for what happens next!

income, non-profits and volunteering.

and initiative in facing challenges and seizing opportunities.

For more information about our services visit:

The first focus point sets out the importance of a vibrant society. Members live in accordance with the Islamic

16 MARCH 2019

So, when we compare this with the current UK position on Brexit, we have three main issues:

BICS.ORG.UK. #Creating a Career in Cleaning




Further expansion at Killis KILLIS has appointed four new recruits within the last few months. In November, Shane Spence joined to head up all marketing and communications in an effort to increase visibility and publicity throughout the country and internationally. David Stocks joined the following month as financial controller. He will put processes in place to streamline all financial aspects of the

David Stocks.

Phil Jones.

Rue Paul.

Shane Spence.

iTeam products, supporting co-partners across

and expectations for the future. As a company

the country.

we have grown magnificently over the last

Finally, Phil Jones joins the company,

18 months and as such have seen the need

company ensuring it is set up and running in the

bringing a wealth of experience following a

to ensure that we get the correct people

most efficient way.

career at Rotowash. He takes up the role of

in place. This new management structure

sector manager, with a focus on veterinary,

will assist us in being able to deal with all

leisure and education.

eventualities and react in a more timely

Rue Paul, who many will know from his many years as national sales manager at Viper (part of Nilfisk), has joined as co-partner and dealer manager. He will be the go to person for all

Managing director, Tibor Killi, said: “These additions are integral for our growth plans

manner to any queries and requests.” WWW.KILLIS.CO.UK

New head of FM Denis Rawlins strengthens sales team and property at phs DENIS Rawlins has bolstered its team with the appointment of a new sales manager, Luke Bresnihan, who joins the team from Industrial Cleaning Equipment Ltd. His role includes identifying potential key clients, building relationships with them, and closing new business opportunities across the East Midlands, east of England and counties bordering north London. He will take phs Group has appointed a new head of

commercial responsibility for managing Denis

facilities management and property. Darren

Rawlins’ corporate accounts to maximise profit,

Hawkins has more than three decades’

retain customers and grow market share within

experience in the services industry, working

the UK cleaning and hygiene market.

in both operations and sales for some of the

Bresnihan said: “I am delighted to be joining

leading FM market service providers. Having

the team at Denis Rawlins. I am incredibly

worked with phs for more than 25 years, he

impressed with the business ethos of ‘investing

has now moved across to serve his former

smarter for a better clean’, something I am

being at the forefront of innovation and I’m

industry. His role will see him leading the

passionate about myself, and I want to be part

very much looking forward to adding value and

strategic direction of the sector, growing client

of the future growth ambitions. Denis Rawlins

playing my part in driving business progression.”

relationships and spreading the message of

has an excellent reputation in the industry for


Cromwell expands sales team

CROMWELL Polythene, which specialises

how phs can help FM and property companies offer more to their customers. He said: “With so much focus on sustainability and wellbeing, FM and property companies need their supply partners to bring

in the supply of sacks, bags and speciality products for the storage and collection of waste

innovations to the table and phs has that

and recyclables, has appointed Alex Lee as

edge. When you look at phs’s sustainability

sales executive.

credentials and the innovations it can offer from

Alex Lee, the middle son of managing

an energy saving, cost saving and employee

director, James and company secretary Debbie,

wellbeing perspective, it’s a package which

will be joining his two brothers, Angus and

is unique to the industry and this in turn

Henry who are already part of the 37-strong

aligns with our clients’ strategic objectives. I

Cromwell Polythene team.

believe that this, together with the scale of its

Alex Lee previously worked in sales in the

operation, makes phs the partner of choice

software industry and will now work alongside

which is what drew me to the company.”

the rest of the sales team at Cromwell.




MARCH 2019 17



Asking the right questions is key to recycling success In last month’s Clear Impressions column, Owen George,, group development and innovation manager from Grundon Waste Management, looked at the Government’s Resources and Waste Strategy, outlining the role that cleaning companies and facilities managers can play in helping to achieve the circular economy. Following on from that, he examines the importance of making the ‘right’ decisions in consultation with industry experts who understand the rights and wrongs of different recycling options. The tide is beginning to turn as more and more of us think about swapping single use plastic bottles and throwaway cups for reusable alternatives. There’s no doubt public opinion has been helping to shape the views of high street

18 MARCH 2019

coffee shops to engage with new ways of recycling, while some forward-thinking companies are now re-introducing more traditional china plates and ‘proper’ knives and forks to their company canteens.

Elsewhere, businesses are finally beginning to adopt alternative packaging solutions and ‘take-back’ options, helping to reduce the vast amount of cardboard and plastic waste which often wraps around the smallest of objects being delivered. Change and choice are good - but that presumes those changes are introduced with the knowledge that they will actually fulfil the requirements of being more environmentally-friendly. This is where cleaning companies and facilities managers can both make a difference. By helping to bring together their customers who want to make changes with the industry experts who can advise on the best way forward, they can help avoid potentially expensive mistakes. To explain what I mean, take a look at these two examples. WWW.CLEANINGMAG.COM


Image credit:

Recently, one worldwide drinks manufacturer announced it had seen a big rise in the distribution of glass bottles rather than plastic ones. You might think this would be a cause for celebration, but instead the manufacturer warned that because glass is heavier, it has a much larger carbon footprint due to transport. And, by the way, its plastic bottles (and cans) were all recyclable anyway. Secondly, we know of one organisation which wanted to introduce single-use compostable food packaging, the idea being that this could be safely disposed of, along with any food remains, at an anaerobic digestion facility. Unfortunately, the closest anaerobic digestion plant that could handle this type of packaging turned out to be much further away than they had thought - meaning the food waste now had to travel a greater distance, thereby adding to the carbon footprint. You can see how challenging this can be for companies wanting to make the right decision. By talking to experts like ourselves, who will undertake a detailed waste audit to examine both the types of waste and the potential options available, we can all make a difference. Recently, with our help, one of our customers, a five-star hotel complex with restaurants, an award-winning spa, championship golf course, and a host of luxury meeting and event spaces, made a number of changes. Some were practical improvements,


such as installing more recycling bins, installing a new metal skip, and expanding the size of the cardboard storage area to help them increase their recycling rebate. Other changes were more wide-ranging and came about as a result of raising the profile of environmental issues. For example, replacing plastic water bottles with glass bottles in the hotel’s luxury rooms and suites, and introducing a recycling programme for guest toiletries. Our fleet of certified CarbonNeutral collection vehicles means extra collections do not add to a customer’s carbon footprint We took the approach that by engaging with key stakeholders, such as the catering team, the facilities team and, more generally with all employees by holding a Waste Awareness Day, we could overall make a much bigger impression. Of course, we also recognise that

there will always be some items which need to be sent for recycling and reprocessing, and indeed some general waste that cannot meet these criteria and needs to be disposed of. Ideally this non-recyclable material will be diverted from landfill via Energy from Waste facilities, where it helps to generate green electricity to power our homes. That’s why, when we do our very detailed audits, we look at every single component of waste and provide the best solutions for the environment. At our heart is innovation and we never stop seeking new ideas - we can help our customers to embrace those ideas and make real change. It all starts with a conversation - so come and talk to us about the difference we can make together with you and your customers. To speak to a Grundon expert about the waste management initiatives you can introduce to help your customers meet their waste requirements, please contact: 01753 686 777 WWW.GRUNDON.COM

Owen will be taking to the stage at this year’s Cleaning Show as part of a panel debate entitled ‘How can recycling in the cleaning sector aid the circular economy?’ Let us know if you are going to the show and Owen and our team will be happy to meet you.


MARCH 2019 19



Working with BCC to keep Britain clean Allison Ogden-Newton, chief executive of Keep Britain Tidy, reports. THE cleaning industry is in the front line when

The growing consumption of wet wipes in

publication and discussion of the latest research and thinking on litter and

it comes to meeting the escalating

local environmental quality. This

problems of litter, pollution and

domestic and commercial settings is highly problematic. Acting as building bricks, the flushed

struggling local environmental

publication provides a space to

quality. The exciting news is that

bring together academia and

wet wipes stick together with the mortar of

practice for critical discussion about

cooking fats that are improperly flushed into

more members of the public than

environmental issues. Furthermore,

ever back what we do and want

we would hope that the Journal will

our efforts to improve the quality of the world in which we live to meet with

the drainage system leading to fat-bergs, the notorious blockages, some over 100 meters in

stimulate new research into this area.

length, that are putting an intolerable pressure

In the first edition, the ‘beacons of litter’

on our Victorian drainage system. Supported by

article suggested that the presence of large,

the BCC, Keep Britain Tidy is raising awareness

370,000 members of the public who turned

salient litter items increased the likelihood of

and working with the public and cleaning

out in one of the coldest months on record to

additional litter being dropped and reducing

professionals to tackle the problem.

play their part in last year’s Great British Spring

the amount of these litter items on the ground

Clean, the single largest clean-up campaign

would work to reduce overall littering rates in

about plastic bags, educating on litter in

in Britain. Karcher backed the Great British

the area.

schools, walking route interventions to prevent

increasing success. There is no greater example of this than the

In the second edition there was a fascinating

Spring Clean by tackling so-called grot spots,

The third edition also includes an article

dog fouling and some other very persuasive

spaces that had been fly-tipped and become

article that provided evidence about the

arguments which I am sure will instigate

no-go zones, and other sections of the cleaning

impacts of litter on wildlife. In it we see how

discussion and debate about emerging issues in

industry continue to do their part.

littered drink containers threaten populations

litter and environmental quality. If you would like to receive additional

of small mammals like voles and shrews, not

Furthermore, the British Cleaning Council (BCC) has supported Keep Britain Tidy in

only immediately after they are littered, but

information about the Journal and would like to

establishing the world’s first peer reviewed

sometimes for decades while they remain as

contribute an article please do not hesitate to get

Journal of Litter and Local Environmental

litter on our roadsides.

in touch with the editor, Sabina Khan, via email. The Journal can be downloaded for free from

The third and latest edition of the Journal

Quality (the ‘Journal’). This ground-breaking publication reports the latest thinking into the

highlights a variety of topics and the opening

our website at:

causes and solutions for litter-borne pollution

piece shares robust evidence to show that a


such as plastic bag reduction and the scourge

starling 76% of people surveyed said that if they


of wet wipes.

were made aware of the environmental impacts

Keep Britain Tidy is a member of the British

of a product they thought was ‘flushable’ they

Cleaning Council. The views of Council

would no longer purchase it.

members are their own.

The Journal addresses an important gap in the sector by creating a platform for the

The Professional Independent Registered Trade Association for

Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online store at: Federation of Window Cleaners Tel: 0161 432 8754 / 0161 432 9280 Email: – Web: fwc_third horiz.indd 1

20 MARCH 2019

Visit us on stand A06 at the Cleaning Show 11/02/2019 14:37



Solving the recruitment challenge Lee Andrews, CEO of DOC Cleaning, reports. I suspect I’m not the only person expressing concern right now about the growing recruitment challenge in cleaning. Yes, it’s always been harder with cleaning than in most industries, for reasons we all know well. But to these has now been added the complication of Brexit and I’m already hearing stories about EU staff returning home, either because of uncertainty, or because the weakness of sterling is making their pay packet worth less back home than previously. And that’s just the start. The reality, under evolving government proposals for points or salarybased immigration control, is that with or without a deal, in 21 months’ time the inflow of EU staff looking for lower paid work in the UK will come to an end. Unless different rules apply to immigration from other countries, we will then be left with indigenous supply as our only source of labour for cleaning contracts. That frightens me, as British attitudes to working in our industry have changed in the last few years and I don’t hear many solutions being offered about how we address this. The whole thing is like a ticking time bomb that we’re too afraid to even think about. So what do we do? Well, I see there being two linked solutions. The first is an internal and external public relations challenge, the second about training. The link is that they both come down to the same fundamental issue, the use of the term ‘low-skilled’. This month I’m just focusing on PR and how that relates to front line staff, the toughest recruitment challenge. Perceptions are difficult things to deal with. The fact is there are millions of ‘low-skilled’ jobs in the UK carried out at anti-social times of day, many in cleaning, but far more in call centres, retail, hospitality and so on. The difference with cleaning is it’s perceived as a dirty

job that’s therefore beneath people and it’s this perception we need to address. The PR task is around getting both client organisations and ourselves, the contractors, to value the work cleaners do, in fact to make a conspicuous point of valuing it. No-one questions the critical importance of cleaning in healthcare, food production, data rooms, sterile ‘clean’ rooms, special needs schools, areas affected by norovirus, and so on. But as an industry, do we do enough to highlight the value of our work in creating a gleaming environment and reducing the spread of infection across the more commonly cleaned environments hot desking offices, public venues, or the UK’s 32,000 schools? The fact is, it’s easy not to notice good cleaning or understand how it is achieved, but once the role is more valued, it should by rights be easier to justify the cost of providing it, as a result of which pay rates can rise in tandem. A steep hill to climb, I know. Of course, it’s one thing to emphasise the value of cleaning through our own staff recruitment and induction procedures, but it’s another to convince clients of our cleaners’ importance and maybe this is where our industry bodies could help. How? Well I heard a gratifying example last month of how a major bank in the city insists that the outsourced cleaning staff wear the same uniforms as its own FM team, that they have access to the same welfare facilities - canteen, gym, etc - and attend the same FM briefings. The word to describe this is ‘inclusiveness’, and through a subtle process of case studies and media projection, it’s this type of attitude that we should be exploring more with the client FM community. Next month - talking less about ‘low-skilled’ and more about ‘highly trained’. WWW.DOCCLEANING.CO.UK


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MARCH 2019 21

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12/12/2018 10:20



BNP Paribas awards Crown Estate contract PRINCIPLE Cleaning Services has been awarded

scheme. This includes removing bags from

a three-year contract with BNP Paribas Real Estate.

streets to improve the image of the area, reducing

Principle will provide cleaning, window cleaning,

vehicle numbers and emissions (all vehicles

pest control, waste management, and washroom

are electric), consolidation of waste, improving

services to the Crown Estate St James’s Portfolio,

services to customers by offering competitive

which comprises 34 buildings of office, retail and

pricing and free recycling advice, and accurate

restaurant space.

reporting via a live portal.

BNP Paribas Real Estate is the managing

Scott Fitzgerald, associate director, Principle

agent for the Crown Estate and ensures a full

Cleaning Services, said: “We are very proud to have

TFM remit across all its sites, including cleaning,

been awarded this prestigious contract by BNP

security and hard services. Principle is working in

Paribas Real Estate. We look forward to utilising

partnership with BNP Paribas and BPR, Principle’s

our expertise and experience in supporting BNP

recycling provider, with a goal to further

Paribas Real Estate in delivering superior guest and

improving recycling rates across the St James’s

employee experiences to St James’s.”

portfolio through a unique waste management


Expanded contract with Stagecoach secured CORDANT Cleaning has secured a contract renewal

manage communications and operations, as

Cordant Cleaning has continuously improved and

with bus operator Stagecoach to provide cleaning,

well as eliminating paperwork. In addition, a staff

developed its service offering to meet

shunting and fuelling services at 10 depots across

incentive scheme was jointly launched by Cordant

our evolving requirements. This is a long-standing

London. The new deal will also incorporate an 11th

and Stagecoach to the value of £12,000 per annum,

relationship built on trust and like-minded values,

depot in Guilford, which means that Cordant will

rewarding employees for exceptional results in

and we are excited to extend the partnership.”

branch out of London into a new regional operating

mystery traveller surveys.

company, Stagecoach South. Since 2010, Cordant has delivered a range

As a result of the updated agreement, the

Guy Pakenham, managing director at Cordant Cleaning, said: “This highly important renewal signifies

Guilford-based personnel will transfer to Cordant

our commitment to excellence and our ability to

of solutions at the 10 depots including vehicle

under TUPE, which will bring the total number

consistently deliver world class cleaning services

cleaning and shunting, engineering and admin

of staff working on the contract to over 250. By

over a prolonged period. We are very proud to be

premises cleaning, fuelling, oiling, and fluid level

adding an 11th depot, the latest deal now covers in

re-awarded this contract, as well as taking on cleaning

checks and changes. Since holding the contract,

excess of 1300 vehicles.

duties at Guilford. This is a fantastic achievement and I

Cordant has earned praise for funding and building a web-based reporting portal to efficiently

Chris Remnant, engineering director at Stagecoach, said: “Over the last nine years

congratulate my team on their hard work.”


Faster cleaning for new pool complex ONE of the UK’s largest public swimming pools is

Solutions, recommended the Prochem LW46

to be cleaned using Prochem-supplied scrubber

hybrid floor washer/drier. This machine can work

drier technology. The opening of a new leisure

up to 1500 sq m per hour from corded or battery

centre in Morden Park, Surrey sees a major

power supply with recharging from complete

upgrading of wet area floor management geared to

discharge in three hours. Lightweight and

improving cleaning with decreased user downtime.

maneuverable, it scrubs and dries to the wall along

Morden Leisure Centre boasts one of the largest

its side and in front, drying on each turn.

public pools in the country, and it features a diving

Matthew Breckon said: “The machine ticked

pit fitted with a movable floor to a depth of 3.7m.

all the right boxes for the team working at the

Relocating the centre team from its original

new centre. It’s a truly effective solution to our

1967-built pool facility coincided with a review of

needs, both for managing straight runs of floor,

cleaning practices. Tasked to both cleaners and

and conversely in the changing rooms where

to lifeguards on-site, this had been carried out by washing, scrubbing and mopping wet areas. Faced with a considerably larger space to clean at the new centre, assistant manager Matthew

From left: Jon Ewing (Prochem’s area sales executive), Korina Chappell (senior recreation assistant, MLC), James Davis (general manager, MLC), and David Vincent (managing director, Thorne Cleaning Solutions Ltd).

cleaning between benches would otherwise have been fiddly and time-consuming. We have eight lifeguards and three cleaners now and Prochem helped us with the use of the scrubber drier at a

Breckon sought a faster, more effective solution

and in its three changing rooms. Morden Leisure

dedicated training day.”

for cleaning the floor areas surrounding the pools

Centre’s janitorial supplier, Thorne Cleaning


22 MARCH 2019


Problem solved At Prochem, we supply innovative, effective cleaning solutions and equipment for carpets, upholstery and floors to professional users. We also provide comprehensive, industry recognised training for new entrants to the industry and experienced contractors alike. So whatever products, equipment, skills and knowledge you need, get in touch with us and we’ll solve your problem.

See us on

Stand G15 THE


020 8974 1515

The Official Guide to What’s On Exhibition As Official Media Partner of the event, C&M showcases some of the exhibitors at the Cleaning Show See pages 35-42 WWW.CLEANINGMAG.COM

Conference The Cleaning Show Conference includes expert-led sessions over the three days of the show Full details on page 30

Features This year The Cleaning Show is back with more content for visitors than ever before Find out more on Page 26 MARCH 2019 25



THE CLEANING SHOW 2019 The Cleaning Show, one of Europe’s largest trade events dedicated to commercial cleaning, is here and as the Official Media Partner of the event, C&M offers an overview of what’s going on. Further details are available in the Cleaning Show 2019 Show Guide, available free of charge at the event. The Cleaning Show, which takes place at London’s Excel from 19-21 March 2019, is one of Europe’s biggest trade events dedicated to commercial cleaning. And this year it features a raft of both new and returning exhibitors. Tennant, the US-based global manufacturer of floor and outdoor cleaning machinery, is returning to the show after a 10-year gap, and it will be joined by other new names including several software companies and app developers such as Adonai7, Blue Rock Systems and Squeegee. The show also continues to attract the big international

names. These include Italian pressure washer brand Lavorwash, Chinese chemical business - Changzhou Huimei, global workwear supplier - Silk Road, Belgian window cleaning equipment specialist – Moerman, and the French sustainability inspection and certification organisation - EcoCert. In addition, the event has secured new sponsors - including Nilfisk, Mirius and Mayflower Washrooms - and well-known industry names such as Kimberly Clark, Rubbermaid, Seko, Supermax, Essity, and Vaclensa have all signed-up as exhibitors. Further, the Cleaning Show continues to be used as a

Sponsored by

THE CONFERENCE Details of the Cleaning Show Conference programme can be found starting on Page 30, and include expert-led sessions over the three days of the show. Keynote speakers include: Stephen Ashkin, the green cleaning guru, executive director of Green Cleaning Network and founder of the Green Cleaning University; Sebastian Bachelier from the Living Wage Foundation; Dr Terry Tudor, senior lecturer in waste management at Northampton University; and Keith Redway, emeritus fellow at the University of Westminster. Presentations will also be given by Dominic Ponniah, chief executive of Cleanology, James Marston, learning and development manager at BICSc, and Syed Ahmed of Savortex (previous star of BBC’s The Apprentice). There will also be two panel debates looking at the role of recycling in the circular economy and waste management within the cleaning sector. All conference sessions are free to attend. The full programme can be found on Page 30.

26 MARCH 2019

Sponsored by

THE WINDOW CLEANING WORLD CUP Terry ‘Turbo’ Burrows, offi cially the world’s fastest window cleaner, is challenging window cleaners from across the globe to try to take his crown at the show. The offi cial Guinness World Record Challenge will also be part of a new international window cleaning competition, the Window Cleaning World Cup. The Window Cleaning World Cup, sponsored by Unger, will see window cleaners from across the globe taking part as representatives of their countries as well as representing themselves and their respective companies. The fastest window cleaner over the three days will win a cash prize of £1000. Female window cleaners are also being encouraged to take part and will be able to battle it out for a separate World Cup title and another £1000 in cash. They will also get the chance to try to break the woman’s Guinness Window Cleaning World Record.


C L E A N I N G S H OW 2 019

platform to announce breakthrough products and cuttingedge services. For example, cleaning machine manufacturer MotorScrubber has confirmed it will be launching a new model at the show, and disinfection specialist Centrego will be showcasing an updated and refined product range. Moerman will also be debuting two new products. Moerman’s Jeroen Van Hecke said: “We first came to the Cleaning Show in London in 2015 where we launched our innovative Liquidator squeegee channel for window cleaning professionals and the reaction was fantastic, so it’s great to be returning this year. We are particularly looking forward to meeting partners and customers at the Window Cleaning Village and watching window cleaners take part in the first ever Window Cleaning World Cup. In addition, we will be hosting demonstrations of all our latest equipment and will be launching some exciting products for the first time anywhere in Europe. They will include a revolutionary device called Dr Angle and a new version of our very popular Excelerator squeegee.” Speakers taking part in the three-day conference programme have also revealed more details of what they will be sharing with delegates. Cleanology’s Dominic Ponniah, who will be looking at the issue of pay, said: “Wages have come into sharp focus in recent years, but cleaning firms are

all too aware that clients have the final say. But what do their employees say? Would they prefer to work for a company that remunerates all its staff fairly? And does higher pay translate into a higher standard of work?” CJ Green, founder of business leadership consultancy Tovip Ltd, will be talking about professional development. She said: “There has never been a more exciting time for modern workforces and at the same time never a more challenging time for employers to meet modern workforce demands. I am excited to join the Cleaning Show this year to evolve the discussion on innovation through people.” In contrast, Dean Pearce from SWRNewstar will be focussed on the issue of food waste. He said: “If we are to meet the future food demands of a growing global population, we must tackle food waste. My presentation will lift the lid on the true cost of food waste, providing both the economic and environmental case for reduction.” Lorcan Mekitarian from RPC bpi recycled products is participating in a panel discussion about recycling and the circular economy. He said: “We need to simplify the types of plastics which are used and create a sustainable market for post-consumer waste plastic. China banning these plastics Continued on Page 28.

Your preferred paper hygiene & wiping partner. Come & join us on Stand E01 WWW.CLEANINGMAG.COM

MARCH 2019 27



Continued from Page 27. has done the UK recycling industry a favour by providing a good supply of materials which will remain in the UK. The Government’s 30% recycled content target will provide an outlet for these materials sustaining the circular economy. I look forward to our panel discussions.” One of the keynote conference speakers, who will also officially open the Cleaning Show, is Steve Ashkin. Steve is the USA’s leading ‘green cleaning guru’, executive director of the Green Cleaning Network and co-founder of the Green Cleaning University. He said: “I am excited to be invited to the Cleaning Show in London to learn more details about the current state of the cleaning industry, and to meet with both industry leaders and building owners to help accelerate the adoption of green cleaning.” Another of the keynote speakers is Syed Ahmed, former star of BBC’s The Apprentice and founder of IoT-enabled hand dryer company, Savortex. He said: “I am really looking forward to attending and speaking at this year’s Cleaning Show, sharing our ambitious journey in how we are transforming our sector,

reducing energy costs and the user experience by applying IOT into our product set, and taking us into the connected buildings revolution.” Stan Atkins, chair of the British Cleaning Council which co-produces the Cleaning Show with Quartz Business Media (publisher of C&M), said: “2019 features one of the strongest and most diverse line-ups we’ve ever pulled together which reflects how the Cleaning Show continues to attract the industry’s biggest names, either as sponsors, exhibitors or speakers. This is in turn ensures the event is attended by senior professionals who want to gain insights into what is happening in their sector, experience all the latest products and innovations, meet both new and existing contacts while also enjoying three days of high calibre networking. I and the full BCC membership, who will also all be represented at the show, are really looking forward to bringing the whole of the cleaning, hygiene, waste management, and FM sectors together.” Further details of The Cleaning Show, including the full seminar programme and how to register for a free three-day pass, can be found at:

THE CLEANING SHOW CLINIC The Cleaning Show Clinic is a new attraction at this year’s event, and features a drop-in space featuring a wide range of experts and consultants who will be on hand to present short sessions and give practical one-on-one advice on a number of different issues including health and safety, domestic cleaning, and window cleaning. The Clinic is free-to-attend with your Cleaning Show pass. PROGRAMME Tuesday 19 March 12.30-16.00 The Health & Safety Clinic by HSE The Health and Safety Executive will be running a series of sessions advising visitors on the latest advice when working at heights, using water-fed poles and avoiding

accidents in the workplace. Brush up on your knowledge of the latest regulations to protect your staff and business. Wednesday 20 March 10.00-12.00 Understanding your legal risks mock court case trial with the CSSA The CSSA will be running a mock trial court case to demonstrate potential legal risks that could affect your business. This is an interesting way to get a view into the legal world and find out how to future-proof your business. 12.00-13.00 2019 Window Cleaning Company and Employee of the Year - Federation of Window Cleaners Organised by the Federation of Window

Cleaners, this two-category competition is open to all registered members of the Federation of Window Cleaners. The competition is judged by the FWC’s executive management committee, based on industry achievements, time served, client testimonials, evidence of training, qualifi cations, and reasons for entering this competition. Thursday 21 March 2019 10.00-13.00 Domestic Cleaning Alliance The Domestic Cleaning Alliance will be on hand to advise about all matters relating to housework, home-management and the business opportunities offered by professional domestic cleaning.

The Cleaning Show Innovation Awards

The Green Zone

The Resource Management Zone

Innovation is high on the agenda at this year’s Cleaning Show, highlighted by the 2019 Innovation Awards. The wellestablished Cleaning Show Innovation Awards are a series of prizes across eight categories for the best products being shown at the event, and offer attendees the opportunity to see and try out a number of new products not seen previously in the UK. An expert panel will be judging the awards on Tuesday 19 March with the winners being announced the same afternoon at 4.30pm in the conference theatre.

With concerns about the environmental impact of cleaning products, chemicals and waste products still high on the agenda, the Green Zone offers advice and solutions to those looking to reduce their environmental impact and offer a sustainable service offering to clients.

The Resource Management Zone will focus on resource efficiency and waste management, offering waste and recycling suppliers an opportunity to meet some of the UK’s leading contract cleaners, facilities managers, local authorities, and range of major businesses. This area provides a meeting point for appointments with solution providers. The conference sessions on Wednesday 20 March are also focused on waste management within facilities and estate management, including healthcare, hospitality and local authorities.

28 MARCH 2019

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Welcome and Opening Keynote. By Stephen Ashkin, the green cleaning guru, executive director of Green Cleaning Network and founder of the Green Cleaning University. Biography: Steve Ashkin is an internationally recognised speaker, author, consultant and advocate. He has spent over 35 years working with leading consumer and commercial cleaning product manufacturers, distributors, service providers, building owners, governments, unions, and advocates. In the US, he is fondly thought of as the ‘Father of Green Cleaning’.


The Real Living Wage: pay, retention and productivity post-Brexit. By Sebastian Bachelier, programme officer, Living Wage Foundation. Synopsis: The real Living Wage is a voluntary, higher rate of pay that is based on the cost of living. Over 5000 businesses are choosing to pay all their staff, including sub-contracted, this hourly rate and are experiencing the benefits. Post-Brexit, and in an economy that demands innovative ways of working, learn how paying the Living Wage can boost productivity and benefit both you and your clients. Biography: Sebastian Bachelier oversees the growth of the Living Wage movement in the South East of England, supporting businesses to move towards paying the real Living Wage. He specialises in the service provider and FM industry, playing a leading role on the Living Wage Foundation’s Recognised Service Provider Scheme.


Skills within your business – what does the future hold? By Dr Sally Messenger, head of education, BICSc. Synopsis: This session looks at predictions for the workplace of the future and explores the implications for the cleaning industry. Workforce development has never been more critical as new industries and roles emerge and others disappear. The pace of change is now so fast that many young people today will ultimately be working in industries and roles which do not currently exist. So what does this mean for the future of skills in your business? It means you must be prepared for constant updating and as a general rule it means higher level skills will be required. For individuals there will need to be greater ownership of their personal skills mix in order to stay in employment. In essence this session aims to help you manage the transition of your business as skill needs change. Biography: Sally Messenger’s career has been focussed in technical and vocational skills development. She has worked with a wide range of industries to develop workforces, mainly through the development of skill standards and qualifications. Following senior leadership roles with ILM and City & Guilds, Sally has worked on projects for a range of organisations, including BICSc, since 2015.


Recruitment post-Brexit - facing a new challenge. By Keith Baker, CEO and founder of CERATA, the Cleaning Executive Recruitment and Training Agency. Synopsis: Finding the right calibre of candidate has always been a challenge and is one which requires a high degree of expertise. The churn in the cleaning industry is too high and so much bottom line is sacrificed by making the wrong decisions. Recruitment should be strategic and companies, particularly those involved in exporting to Europe, will already be making preparations for the mid to longer term. This presentation will give some guide to recruiting in the post-Brexit era. Biography: Keith Baker has more than 50 years’ experience in the cleaning industry and has worked in international companies, owned his own supply company and was responsible for developing the interests of ISSA in Europe between 2008 and 2016. More recently he has offered support to companies with recruitment, business strategies and mergers and acquisitions.


Fair pay matters. By Dominic Ponniah, CEO and co-founder, Cleanology. Synopsis: Wages have come into sharp focus in recent years, but cleaning firms are all too aware that clients have the final say on whether to offer cleaning staff the Living Wage or the Real Living Wage. But what do their employees say? Would they prefer to work for a company that remunerates all its staff fairly? And does higher pay translate into a higher standard of work? Cleanology’s latest research delves into FM attitudes on pay structures and explores the appetite for committing to the Real Living Wage. Biography: Dominic Ponniah graduated from the London School of Economics and founded a number of businesses, including the high-profile TucTuc in Brighton, Europe’s first motorised rickshaw service. He cofounded Cleanology with his mother in 1999 and today employs around 600 people across London and Manchester.


Will IoT replace humans in the cleaning industry? By Syed Ahmed, founder and CEO of Savortex and star of BBC’s The Apprentice. Synopsis: UK businesses could save £23 billion per year by improving the way they use resources and interact with their business premises.

30 MARCH 2019

Furthermore, the built environment accounts for around 33% of waste and 47% of UK greenhouse gas emissions, and what’s alarming is that 30-50% of energy in buildings is wasted. This presentation will focus on how IoT can help identify the hidden risks in buildings that humans can’t - in terms of energy, waste and resources - and help us turn building management problems into smart profi ts. Savortex is an innovative UK-funded, multi-award winning IoT technology company. With over 400 projects deployed internationally to multinational companies such as CBRE, Wates and WeWork, its vision is to transform waste and resource into data and new revenue, serving a circular economy business model of the future. Biography: Syed Ahmed is founder and CEO of Savortex. As the visionary and strategist behind the company’s innovative big data business model, Syed has formed strategic partnerships with world leading organsations such as Intel, CBRE and Wates, taking the company’s technology into international markets. Savortex has built the world’s fi rst IoT-enabled messaging hand dryer to enhance the hand drying and facilities cleaning industry. Built on Intel technology, the adDryer uses IoT to deliver energy and waste savings, alert cleaners to washroom needs based on actual footfall, and engage consumers with tailored, high-defi nition video messages. Syed has assembled a worldclass team of engineers, designers, and data architects, and has formed an experienced board of directors further strengthened by the former CEO of Dyson, Martin McCourt, as senior advisor. 15.00

Transforming people practices for the modern workforce. By C-J Green, founder, Tovip Ltd. Synopsis: Most organisations struggle to continually evolve and transform as demands to innovate outstrip the organisational ability to create new thinking. Unlocking the potential of workforces to deliver stand out innovation is key to sustainability. Sadly many of the practices we employ in organisations today belong to a bygone industrial era and we continue to struggle to update our approach to our workforces to meet modern demands. New thinking that is fit for purpose is required to have the best in class engaged teams delivering for customers. This presentation discusses some useful practices to address these issues and highlights the benefits of taking an alternative approach. Biography: C-J Green is the founder of Tovip Ltd which provides modern leadership development to organisations to maximise their potential. As the previous chief executive of Servest in the UK, employing 26,000 colleagues, and having previously come from a background in HR as chief people officer, C-J has an innovative approach to growing and engaging talent.


Training is the cost-effective option to deliver contract success, but who pays? By James Marston, learning and development manager, BICSc. Synopsis: Clients expect the extraordinary from contractors. Workforce performance is paramount to success for all but staff want a successful career and employers need to retain their best people. Can today’s employers meet these expectations? Training is key to providing fair access to skills and advancement, so what choices do employers have in today’s market and, more importantly, where is the money coming from? Will the Apprenticeship Levy meet the needs of employers or is there another way? Biography: James Marston has 30+ years of work experience and 15+ years of professional experience in the fields of training, consultancy, cleaning, and key account management. Currently working for the British Institute of Cleaning Science, he works with organisations across a number of sectors specialising in the cleaning and facility management fields.

W E D N ES DAY 2 0 M A RC H 2 019 11.00

Utilising circular economy principles to address challenges faced within the UK healthcare waste management sector. By Dr Terry Tudor, associate professor of waste management, University of Northampton. Synopsis: The healthcare waste management sector in the UK faces a number of challenges including treatment capacity, effective waste segregation, labelling and containment, and cost efficiencies. This presentation will briefly outline some of these issues and then focus on the use of circular economy principles that is being employed to address some of these challenges. Biography: Dr Terry Tudor is an associate professor of waste management at the University of Northampton. He has undertaken research and consultancy in the field of healthcare waste management for over 15 years both in the UK and abroad. He is a member of the Chartered Institution of Wastes Management (CIWM)’ s Special Interest Group (SIG) on Healthcare Waste.


The impact of hand-drying options in healthcare environments. By Keith Redway, emeritus fellow in the Department of Biomedical Sciences, University of Westminster. WWW.CLEANINGMAG.COM

C L E A N I N G S H OW 2 019 Synopsis: Studies prove that the hand-drying system offered in washrooms should be carefully chosen, especially in healthcare environments such hospitals, clinics and care homes where hygiene is paramount. This presentation will compare the hygiene of different hand-drying systems, including electric dryers and towels. Using data and video, details will be presented of scientific studies which show that the choice of hand-drying system affects the number and spread of microbes on the hands and the contamination of users and the washroom environment. Included will be the latest multi-site study carried out in hospitals in France, Italy and the UK. Biography: Keith Redway is emeritus fellow in the Department of Biomedical Sciences, University of Westminster. He has carried out consultancy work for UK and European companies and published scientific studies on the hygiene of different hand drying methods. He has been a member of ETS’s Scientific Expert Panel since 2013. 12.00

Trimming the waste line: food waste in the hospitality sector. By Dean Pearce, business development manager, SWRnewstar. Synopsis: This presentation will lift the lid on the true cost of food waste across the hospitality sector, consider its impacts, causes and a variety of solutions. It will also address what Defra’s ‘Waste & Resource Strategy’ means for businesses. Biography: Dean Pearce has been with SWRnewstar for two years in the role of business development manager. He previously spent nine years with the largest collector and recycler of food waste, where he also led and co-authored the industry recognised ‘Vision2020: UK roadmap to zero food waste to landfill’ project.


Panel Debate: How can recycling in the cleaning sector aid the circular economy? Moderator: Neil Nixon, editor of C&M and conference director for the Cleaning Show. Panelists: Lorcan Mekitarian, sales director, RPC bpi recycled products. Lorcan Mekitarian is the sales director at RPC bpi recycled products and is responsible for the sale of refuse sacks across multiple sectors including FM and cleaning in the UK and Europe. He is the vice chairman of the Cleaning and Hygiene Suppliers Association (CHSA) and was one of the founding members and influential in the launch and development of the CHSA refuse sacks scheme. The scheme is seen as the gold standard for refuse sacks. Åsa Degerman, global brand innovation manager, Essity. Åsa Degerman leads the circular innovation team at Tork, developing innovative circular business models and bringing them to market. She is currently launching Tork PaperCircle - an award-winning and unique service that recycles paper hand towels into new tissue products, significantly reducing carbon emissions and waste. Owen George, group development and innovation manager, Grundon Waste Management. In his role as Grundon’s group development and innovation manager, Owen George has the dual task of reviewing ways in which existing processes can be improved to add more value for customers while at the same time investigating new technologies to help meet the challenges of the circular economy. In particular, he is interested in how the waste industry can work with partners to increase the capture of high value materials and ensure they are returned for recycling and reprocessing. John Brill, sales director, Nilfisk. John Brill has spent his career within the cleaning industry, moving from chemical sales to cleaning equipment. John is currently sales director for Nilfisk UK, responsible for all industrial and commercial accounts.


Afternoon Keynote. By Stephen Ashkin, the green cleaning guru, executive director of Green Cleaning Network and founder of the Green Cleaning University. Biography: Steve Ashkin is an internationally recognised speaker, author, consultant and advocate. He has spent over 35 years working with leading consumer and commercial cleaning product manufacturers, distributors, service providers, building owners, governments, unions, and advocates. In the US, he is fondly thought of as the ‘Father of Green Cleaning’.


Panel Debate: The bigger picture of cleaning and waste management. Moderator: Dennis Flower, editor, Premises and Facilities Management Magazine. Panelists: Matt Coulson, CEO, Chiswick Park Enjoy-Work. Sandrino Viera, Chiswick Park guest services manager, JPC. Mark Loubser, head of environmental services, Intu Retail Services. Michael Foreman, managing director, Don’t Waste UK. Synopsis: There is growing evidence that contractors are winning more work through demonstrating an ability to work with clients to assist them in delivering the wider aims of their businesses, in addition to their core services. One of the advantages to service providers is that this can help to initiate conversations based on more Continued on Page 32.




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MARCH 2019 31



than just cost, with the value of working in a genuinely collaborative partnership increasingly recognised. This can lead to conversations around achieving environmental and corporate social responsibility ambitions that frequently begin with improvements within their cleaning and waste management operations. Bearing the above in mind, PFM Magazine has assembled a panel of four experts to explain how their partnerships have delivered the aspects previously described and been further enhanced with a number of additional benefi ts. Following initial presentations, the four panelists will discuss their achievements in more detail before answering questions from members of the audience to further enhance the value of this wide-ranging and informative debate, designed to encourage both clients and service providers to appreciate the wider benefi ts of true partnership working. Biographies: Dennis Flower, editor, Premises and Facilities Management Magazine. Dennis Flower has enjoyed a wide-ranging career that has seen him write for and edit a variety of trade magazines across the furniture, flooring, tile and stone, health and safety, mobile working, and building services sectors, prior to his current role. This has provided an ideal background for involvement with the FM industry and its increasingly extending focus to include a growing list of services. The PFM brand includes the leading independent FM magazine and incorporates the highly respected PFM Awards, weekly e-newsletter, the and websites and a growing number of live events from hosted visits to major trade shows to breakfast briefings, roundtable discussions and seminar sessions, including the latest example at The Cleaning Show 2019. Matt Coulson, CEO, Chiswick Park Enjoy-Work. Matt Coulson is responsible for leading and developing the business strategy for the 1.8 million sq ft office development in Chiswick, W4, managed by property management company Enjoy-Work. He joined Chiswick Park Enjoy-Work as operations director in 2014.Prior to this, he was part of the team developing and opening Center Parcs Woburn Forest. He also worked for eight years at David Lloyd Clubs. A fitness enthusiast, Matt studied sports science at Liverpool John Mores University and is a professional personal trainer by trade. Sandrino Viera, Chiswick Park guest services manager, JPC. Sandrino Vieira works for JPC Cleaning Services, one of Chiswick Park Enjoy-Work’s service partners. Sandrino is responsible for the management of the cleaning operations, ensuring that a first-class cleaning service is delivered to all areas of the business campus. He is responsible for a portfolio 16 contracts with guest companies based in the campus, and has worked at Chiswick Park since June 2014. Whilst working at Chiswick Park, Sandrino, and his team have won a number of awards. Prior to his role at Chiswick Park, Sandrino worked for MITIE, managing teams across several contracts. Originally from Portugal, Sandrino moved to the UK in 2006 and graduated from the Royal Docks Business School in London in 2014.

will continue to develop and occupy real estate despite continued high costs and changes in workplace working practices. Balancing social and environmental aspects alongside commercial needs is a fine line but it is easier to achieve if people ‘stop and think ’ when replacing their office furniture and assets. All it takes is a creative approach to facilities management, focused on sustainability, to find a solution which benefits clients, reduces risk and is kinder to the planet. This need for creativity is also relevant when providing clean environments which promote wellbeing. Waste Match explores whether furniture can be re-used or restored and sold on, or donated to charity. It’s possible to reduce waste to landfill for some clients by as much as 100% and businesses need the comfort of knowing they are not wasting resources or risking their corporate reputation by acting in a non-sustainable way. This session will use real world waste examples to look at how businesses can be more creative with their waste solutions to benefit both themselves and society. Biography: Simon Moseley is a consultant focusing on Mitie’s Waste match operations. He was managing director responsible for Goldman Sachs’ Asia Pacific real estate portfolio and support services from 1999-2016, encompassing 50 facilities totaling two million square feet - from client offices to data centres. This was a period of significant growth and new businesses with varying standards of infrastructure and service, eg in China and India, were expected to be consistent with global financial centres such as London, New York or Tokyo. Simon served in the British Army before he joined Goldman Sachs.

TH U R S DAY 21 M A RC H 2 019 11.00

Food poisoning – a modern epidemic. Pete Gowers, food hygiene expert, Gowers Associates. The presentation will include: background; statistics; causes - bacteria and viruses; why is it still a problem?; what is being done?; and how we can reduce the numbers? Biography: Pete Gowers is the consultant/owner of Gowers Associates, a successful consultancy operating in the hospitality and cleaning sectors. He has been in these sectors for over 30 years, previously gaining a wealth of experience in two large contract caterers/facilities organisations. He divides his work between auditing, consultancy and training. He has written various training courses and manuals for several ‘blue-chip’ companies and is retained by some for regular updates and planned audits. For the past 10 years he has worked closely with BICSc, writing safety material and carrying out audits and assessments around the world. He is a member of the Chartered Institute of Environmental Health, RSPH and IOSH.


Technological advances in the detection of surface contamination. By Dr Andrew Kemp, consultant, University of Lincoln. Synopsis: The PPT presentation looks at all the testing methods available to the cleaning industry today. It discusses relevance, pros, cons of each method and makes recommendations for how to use them most effectively. Charts and graphs help the audience to understand the differences in accuracy and relevance of the various methods. There are slides that describe current antimicrobial chemistries, with the latest information on the now proven link between disinfectant resistant bacteria and antibiotic resistant bacteria. Biography: Dr Andrew Kemp holds a PhD in surface disinfection and decontamination. His specialist area of research is testing for bio burden, long term disinfection and decontamination. Dr Kemp consults for BICSc, governments, private organisations, and companies. He is regarded as a global expert in his specialist area of work, undertaking research at the University of Lincoln and the University of Baltimore.


Reputation management – preparing for the unexpected. By Suzanne Howe, managing director, Suzanne Howe Communications (SHC), and Richard Bond, director of strategy, SKV Communications. Synopsis: A crisis in your business can not only affect your commercial performance, it can also lead to long-lasting reputational damage. In this session delegates will learn about the importance of dealing with the media effectively if and when things go wrong, and how to minimise the negative impact of a crisis through effective and controlled communications. They will also learn how to build a business continuity plan, set up a crisis team and the need to rehearse and manage social media engagement to stay on message.

Mark Loubser, head of environmental services, Intu Retail Services. Mark Loubser is originally from Cape Town, South Africa and now resides in Andalucia, Spain – but is based in the UK for work. He spent eight years with the Compass Group, South Africa before relocating to the UK in 2001. He has worked with City Facilities Management, the Spirit Group and Rentokil Initial. He moved to the Capital Shopping Centres account as regional operations manager with Europa in April 2011. Following the rebranding of Capital Shopping Centres in 2013, intu Retail Services was formed as the in-house facilities provider for intu, and Mark was appointed as head of environmental services in April 2016. He has overall responsibility for the service delivery of cleaning, landscaping and waste management at 14 of intu’s UK shopping centres. Michael Foreman, managing director, Don’t Waste UK. Michael Foreman has wide experience as an owner, managing director, senior strategic consultant and sales and marketing director. In his career spanning 25 years, most of his roles have focused around strategy and business development. He has sat on numerous advisory boards including Tourism Montreal and acted as a Liverpool Ambassador. In mid-2016 he moved to work in the environmental services and sustainability sector, heading up Don’t Waste UK Ltd. which provides unique waste management software and consultancy to commercial property owners and managers and whose mission is to protect the environment. 15.30

Upcycling the approach to office clearances. By Simon Moseley, Consultant, Mitie Waste Match. Synopsis: There are close operational synergies between waste recycling and cleaning - both services must continue to evolve to provide creative benefits for clients, particularly in terms of sustainability and wellbeing. Waste trends continue to evolve and change. In 1943 we had ‘make do and mend’, fast forward to 2008 and ‘throwaway fashion’ was all the rage. It’s the same for workplace waste. As late as the ‘noughties’ office clearance was a burgeoning business where commercial considerations were king and old furniture was discarded as landfill. However, in the era of zero waste, everyone’s mind is on social and environmental benefits so a fresh and creative approach is needed. Corporates

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Biographies: Suzanne Howe set up SHC 22 years ago as a specialist B2B PR and marketing agency. Suzanne works across a number of clients including Kimberly-Clark Professional and the Golden Service Awards as well RPC bpi recycled products and Cleanology, providing PR campaigns, event management and social media consultancy. With 25 years of experience working in the media, Richard Bond is the British Cleaning Council’s lead communications consultant. In addition to working with the BCC and its members, Richard has also undertaken campaigns for The Construction Industry Training Board, The Food Standards Agency and numerous government departments. WWW.CLEANINGMAG.COM


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Specification subject to change without prior notice. ©Numatic International Limited 2019.

C L E A N I N G S H OW 2 019

WELCOME TO THE JANGRO GARDEN - STAND G01 Jangro will once again be welcoming visitors to its stand (G01) - bigger and better than in previous years and offering visitors the opportunity to enter the ‘Jangro Garden’. Here, surrounded by relaxing foliage, flowers and grass seating - emphasising its green credentials - Jangro will reveal many exclusive new launches, including: • State-of-the-art technological solutions, including its first ever virtual reality platform. Using VR, visitors can view rooms including the washroom, kitchen, office, and bar/restaurant. The VR technology enables the customer to see what products are needed and how to clean that particular area. It also links to all relevant digital resources, such as Jangro’s e-learning platform (the LMS), product user guides, COSHH risk assessments, and safety data sheets. • A new sustainable cleaning brochure featuring exciting, recent additions. • A sustainable cleaning range, which could save huge volumes of plastic from ending up in landfill, or in our oceans and waterways. Jangro will also introduce visitors to its brand new Digital Wall Chart Creator, which allows customers to create their own bespoke charts with the products of their choice. As well as a copy of the chart, customers will receive a full health and safety compliance pack. Visitors will be able to refuel with themed mocktails and a barista service, and relax in the Jangro ‘snug’. Joanne Gilliard, CEO at Jangro, said: “We are delighted to be exhibiting, once again, at one of the industry’s mustattend events and look forward to unveiling our brand new launches in the Jangro Garden. Technology has been providing invaluable support throughout the entire cleaning industry in recent years, yet there is a growing demand for new innovation. We are, therefore, especially excited to show our new ground-breaking technological solutions in action.”

NEW BACKPACK VACUUM 36v (Twin 18v) Brushless Backpack Vacuum Cleaner DVC261ZX11

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Controller On/Off switching and max/high/low settings Twin 18v Batteries Power the 36v motor for maximum suction



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TWO-WHEEL THRILLS FROM COMET AND LAVORWASH - STAND H01 The Comet Group has announced the signing of a sponsorship contract that will bind the companies Comet Spa and Lavorwash Spa to the LCR Honda team for the 2019, 2020, and 2021 seasons of the MotoGP World Championship as ‘major sponsors’ and ‘official cleaning technologies suppliers’. Both companies will benefit from the great international exposure resulting from this sponsorship and the related brands will alternate on the side of the official Honda RC213V ridden by British Cal Crutchlow in the 19 Grand Prix races that make up the World Championship – and the bike will be on display at the show. Paolo Bucchi, president and CEO of the Comet Group, said: “We are pleased and proud to have signed this threeyear agreement with the LCR Honda team. The MotoGP championship is one of the most popular sporting events in the world and this sponsorship will be an exceptional promotional vehicle that will ensure great exposure to our brands and all commercial partners of Comet and Lavorwash. The agreement with Lucio Cecchinello’s team is the upshot of the desire to build a lasting relationship which enables both of them to achieve ambitious goals, from both the sporting and industrial point of view. We are confident that this partnership will help Cal Crutchlow and the LCR team to achieve great results in the near future.”

ESSITY SHOWS VERSATILITY - STAND C10 Tork manufacturer Essity will demonstrate its versatility and commitment to innovation by exhibiting a wide range of products at this year’s show. The company will be highlighting the Tork PeakServe hand towel system, Tork EasyCube, and Tork Reflex. Also on show on stand C10 will be the Tork SmartOne Mini Twin, an alternative to the jumbo roll, along with a full range of skincare products. “We have introduced a series of innovations and upgrades to the market over the past few years and we’re keen to show them all off to our customers at once,” said Essity’s sales manager, Stuart Hands. “We believe the Cleaning Show will serve as the ideal multi-product platform.” Aimed at high-traffic washrooms in environments such as airports, busy service stations and stadiums, Tork PeakServe caters for over 1000 washroom visitors between refills. Hand towels in the Tork PeakServe system are compressed by 50% during production which doubles the number of towels that can fit into the dispenser while also reducing refilling time by half. Designed to make life easier for cleaners in large, sprawling facilities is Tork EasyCube. This digital software uses sensors to ‘connect’ washroom facilities and allow the cleaner to check via a smartphone or tablet when a dispenser is running low or when a facility is experiencing particularly heavy traffic. The Tork Reflex system has recently been improved to make it easier to use and boost efficiency in the kitchen. The dispenser has a new rotating nozzle that allows the user to tear off a length of paper in one fluid motion from any angle. 36 MARCH 2019


Demon Pressure Washers

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Find us on stand E10 EVANS VANODINE INTERNATIONAL PLC Brierley Road, Walton Summit, Preston, PR5 8AH, England. Tel: +44 (0)1772 322200 Fax: +44 (0)1772 626000 Email: / Web:



SHOW DEBUT FOR NORTHWOOD’S NORTH SHORE - STAND E01 Northwood Hygiene Products Ltd will have its North Shore premium proprietary system of washroom dispensers and consumables on show for the first time at the Cleaning Show. The range features a contemporary aesthetic and boasts good capacity with cost-in-use benefits. It is also easy to install and maintain, durable, hygienic, and environmentally sustainable. Central to the North Shore system range is the four roll infinity dispenser, the Orbit, with a capacity of up to 5000 sheets of toilet paper, ideal for even the highest footfall locations. Northwood’s Leonardo dispenser brand, featuring paper products and soap, will also be on display in all three colours. The Leonardo range features an ultra-hygienic no-touch dispensing option, as well as BioKleen technology and ‘towel in’ and ‘towel out’ dispensers. Northwood’s newly expanded Whisper premium tissue range will be unveiled, featuring two new conventional toilet rolls, Whisper Super Soft and Whisper 320, and a luxury airlaid hand towel, Luxi Hand Towels, in addition to luxury toilet tissue, kitchen roll and facial tissue, all manufactured from pure pulp. Making its first appearance at a major show is the Optimum ProWipers non-woven range of premium wiping products. The range is led by Northwood’s newly appointed wiping specialist, Richard Nicholls. Marketing manager, Paul Mulready, said: “We warmly invite end users and distributors to come to our everpopular on-stand Impressions Bar to enjoy refreshment, catch up with the team and find out about how Northwood can help them to benefit from our new and established product offerings.”

TRUVOX UNLEASHES ITS TRU-HEROES - STAND H05 Truvox will be showcasing its battery heroes on stand H05, plus unveiling a new addition to the range at the show. The range includes the cordless upright vacuum, the Valet Battery Upright II. This cordless technology is taken a stage further with the VBUII which boasts a removable battery, allowing the operator to quickly double its running time of more than 50 minutes. Light yet powerful, this cordless vacuum is ideal for quiet and unobtrusive cleaning, without the hassle and risk of a trailing cable. The Multiwash scrubber dryer’s appeal was boosted with the addition of the cordless Multiwash 340/Pump Battery. The Multiwash washes, scrubs and dries both hard and soft floors in a single pass, leaving them ready to walk on in minutes. With its counter-rotating cylindrical brushes, it sustains the pressure required to clean thoroughly in the grout lines of tiled floors and other crevices. Also being showcased alongside these models is the Orbis eco range of rotaries. Manufactured in the UK, these singledisc rotaries combine handling and productivity. The light and manoeuvrable VTVe also takes pride of place on the stand. Weighing just 6kg, this compact tub vacuum comes with 32mmdiameter toolset so is compatible with standard consumables. 38 MARCH 2019


C L E A N I N G S H OW 2 019

DIVERSEY – BACK AT THE SHOW IN 2019 - STAND C37 Diversey returns to the Cleaning Show (Stand C37) for the first time in over a decade to discuss with customers how its innovations and full solutions capabilities offer cleaning teams new ways of working that are more effective, affordable and sustainable. Diversey’s Internet of Clean platform offers new ways to support interactive remote monitoring of laundry equipment, floor care machines and dishwashers. It also enables expert advice to be provided direct to end users on a range of devices to enhance their understanding and productivity, with improved analytics. Remote guidance feature offers an innovative way to manage breakdowns and issues quickly, remotely and with minimum fuss. Looking at Taski machine innovations, Diversey has updated its hands-free Taski swingobot 2000 robotic scrubber dryer, which works on its own to enhance floor cleaning productivity and frees operatives to focus on additional tasks. In addition, the company’s latest Taski aero tub and backpack vacuum cleaners are quiet and energy-efficient. The company will also be showing a new enclosed trolley and tools including the diamond-impregnated Twister by Diversey pads. As part of its commitment to the event, Diversey is supporting the Cleaning Show’s VIP lounge. The company also plans to host its own special event during the exhibition to promote opportunities for networking between customers, industry experts and thought leaders.

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Get a Globally Recognised Accreditation and: • Empower your staff • Differentiate your business • Improve overall operations • Adopt a greener cleaning operation For more information contact Frances Ball,, +44 (0)7710573571, or visit the ISSA booth C35 at The Cleaning Show in London! WWW.CLEANINGMAG.COM

MARCH 2019 39



CHSA ACCREDITATION SCHEMES IN THE SPOTLIGHT - STAND C40 The Cleaning & Hygiene Suppliers Association (CHSA) is to spread the word about its Accreditation Schemes at the Cleaning Show, joining the British Cleaning Council on stand C40. Stephen Harrison, chairman of the CHSA, said: “The Cleaning Show is an important fixture in the annual calendar. It’s the perfect opportunity for celebrating our sector and we’re looking forward to spreading the word about our Accreditation Schemes to those who use cleaning and hygiene products as well as those who sell them.” Underpinned by independent inspection, the CHSA Accredited Distributor Scheme and Accreditation Schemes for Manufacturers of Soft Tissue, Plastic Refuse Sacks and Industrial Cotton Mops guarantee standards in the cleaning and hygiene sector. Conformance in the 2018 inspections was excellent. Gaining admittance to one of the CHSA’s Accreditation Schemes is challenging. Applicants must pass the initial audit of their product range and existing quality assurance processes conducted by the CHSA’s independent inspector. They are then audited frequently throughout the first year to ensure they maintain the standard that is required of them to maintain membership of one of the schemes. Thereafter members are visited by the Independent Inspector repeatedly through each year, product being selected from both the warehouse and production line for inspection.

RECYCLING MESSAGE LOUD AND CLEAR - STAND G31 RPC bpi refuse is a leading manufacturer of refuse sacks, producing over 30 million refuse sacks per week in the UK and is Europe’s largest recycler of waste polythene. The company is committed to innovation, continuously investing in machinery, technology and creating new products to stay ahead of the competition, as well as meeting the evolving needs of customers - whether helping to save money or reducing the carbon footprint. All products have the necessary technical accreditations.

THE POWER OF TAP WATER - STAND GZ07 Centrego is a world leader in the design and development of electro chemical activation technology products under the Toucan Eco brand. These point-of-use devices synthesise tap water and table salt to produce a versatile and safe fluid for disinfection and cleaning. The benefits include eliminating many of the environmental problems caused by transport, plastic packaging, oil and plantbased chemicals, perfumes, and dyes. For companies looking to demonstrate a commitment to reducing their environmental impact this technology replaces many conventional cleaning products with a simple to use, thoroughly tested, safe, and economical alternative.

40 MARCH 2019




SPONSORS The Organisers of the Cleaning Show would like to thank the following companies for sponsoring the event MAYFLOWER

Stand C15


Stand C37


Stand J11

The Conference and Registration

The VIP Area

The Window Cleaning Competition

Mayfl ower Washroom Solutions is a market leader in the fi eld of Washroom Hygiene and Consumable provision, with over 15 years’ experience of service delivery on a national basis. Our 4 defi ned Divisions off er our clients the complete solution to managed services, from a single source.

Diversey off ers cleaning, sanitation and maintenance products, systems and services that effi ciently integrate chemicals, machines and sustainability programmes. With 94 years of expertise and knowledge, Diversey develops cleaning technologies, providing a tailored, customer-centric approach that empowers sustainable solutions.

Unger has been delivering innovative solutions for cleaning and maintenance since 1964. Today Unger’s range includes a wide choice of traditional window cleaning tools and pure water cleaning systems, designed for safe and effi cient cleaning of external glass, building facades, solar panels, signage and more at heights of up to 20m.




Stand F14

Stand D11

Stand I01

Visitor and Delegate Bags

Resource Management Zone

Official Media Partner

Mirius is the new name for Coventry Chemicals. Operating since 1963, the company has been a leader in the manufacture and supply of cleaning liquids, powders and tablet to suit all professional, retail and healthcare cleaning and hygiene requirements.

Grundon is a leading supplier of integrated waste management and environmental solutions, working in partnership with customers to help minimise the financial and environmental impact of their waste. The company provides a total waste management service for the reduction, reuse, recycling, recovery and disposal of waste.

Cleaning & Maintenance remains the essential read for everyone involved in the cleaning and support services sector. Published by Quartz Business Media – the company that brings you the Cleaning Show – it is published 12 times per year in both printed and electronic variants. Visit the stand to pick up a copy of the latest issue.




19–21 M A RC H •



We’re excited to announce that the Cleaning Show has a free, official app which you can download from the app store. Simply search for Whova in the app store, download the app onto your smartphone and find the Cleaning Show 2019. This will enable you to keep up-to-date with the latest information and network with other attendees.

42 MARCH 2019





Say Goodbye to Toxic Oven Cleaning with Bio Productions’ New Neutral Oven Cleaner GREASY grills and odorous ovens are a thing of

In fact, Neutral Oven Cleaner is even able to

the past thanks to Bio Productions’ new Neutral

tackle soiling on combi-ovens. For light soiling,

Oven Cleaner.

users need only spray the product and leave for

This innovative product is the latest addition

approximately fifteen minutes before attacking

to the award-winning chemical manufacturer’s

dirt with a scraper or scourer. For heavier

esteemed catalogue of cleaning products.

soiling, it can be left to soak for as long as

It offers a non-corrosive and non-caustic solution to even the most stubborn grime and comes without the usual nasty odours you might expect when using a hard-hitting oven degreaser. “We are delighted to launch our new Neutral

1 hour and can even be sprayed on a warm oven to combat tougher dirt. The cleaner is the latest in a long line of environmentallysympathetic, pH neutral and

Oven Cleaner,” says MD, Angela Gill. “Oven-

chemically innovative products

cleaning might not be the most glamorous job

from Bio-Productions, which

but it is one of the most important. It is especially

was founded in 1984.

important to get it right when it comes to cleaning

Based in Burgess Hill, Sussex,

with chemicals in food preparation areas, and

the company offers a diverse

we’re confident that our Neutral Oven Cleaner is

array of cleaning chemicals

up to the challenge.”

to clean everything from

The all-purpose spray, which is based on Bio

healthcare to housekeeping,

Production’s award-winning Citra Clean, uses

kitchen to carpets, washrooms

rheology technology to transform oven walls from

to laundry and more. They also

greasy and grimy to squeaky clean.

produce a range of renowned

Importantly, it is also pH neutral, which means it can be used on a wide range of surfaces including Aluminium. This opens up the product

biological products, which use enzymes to naturally lift dirt. “I really feel that our Neutral

to the combi-oven market. It also removes/

Oven Cleaner perfectly complements

reduces any issues with getting the product on the

our existing range of products,” Angela

skin although for safety it does still carry a warning

continues. “We are all passionate about what

that it may cause eye irritation.

we do at Bio-Productions, and I know the team

“When we were developing Neutral Oven

are incredibly proud of what we have come up

Cleaner, we knew we wanted to create a product

with – a powerful oven-cleaning solution that

that could be used by people from all different

cares about the user, the environment, and gets

industries to turn back the clock on their ovens

the job done efficiently and effectively.”

and provide perfect hygiene,” Angela adds. “That

For more information contact Bio Productions

is why we made a spray that is safe to use on

Tel: 01444 244000

aluminium and that can be used to clean all the


surfaces of the oven – one spray will do it all.”



MARCH 2019 43



Washrooms for easy maintenance The ideal public washroom should be easy to maintain. But how can this be achieved in a large, busy facility that receives a constant stream of visitors? Stuart Hands, sales manager at Tork manufacturer Essity, looks at smart ways of equipping high-traffic washrooms with long-lasting systems that are easy to maintain and refill. USING a public washroom should be a quick

A sealed soap cartridge that slots into place inside

and seamless affair - but we expect a great deal

the dispenser will remove the need for manual

from such facilities. For example, we take it for

refilling and dispenser cleaning, thereby speeding

granted that full dispensers will be provided

up the process. For example, refill cartridges for

at all times and that surfaces and units will be

Tork Foam Soap can be inserted into a dispenser

kept clean and uncluttered. But it would quickly

in seconds.

become irritating if we were constantly tripping

Jumbo toilet rolls offer a high capacity but

over maintenance staff topping up the aforesaid

need to be periodically checked to ensure that

dispensers or cleaning away soggy hand towels

none has been allowed to run out. Cleaning

and soap spills from the units.

operatives may also be tempted to replace a

So basically, in an ideal world, we would like

roll before it has been completely used up to

our washrooms to be cleaned and maintained

avoid having to make a repeat visit - and this

both quickly and unobtrusively. But can this

can be time-consuming while also leading to

be done? In fact there are many ways in which

paper being wasted.

the cleaning operative’s work can be sped up

The Tork SmartOne Twin Mini Toilet Roll

bundles and a new bundle may be inserted at any time, which means the unit can be topped up whenever it suits the cleaner.

in high-traffic facilities. Washrooms in airports,

System is a good alternative since a new

service stations and busy shopping centres now

roll may be inserted at any time to ensure a

often feature outer partitions instead of doors,

continuous supply. The system also reduces

such as stadiums, airports and service stations

for example. Besides speeding up visitor flow

consumption by up to 40% compared with

where the washrooms cater for high numbers

these also make it easier for staff to gain access

jumbo roll dispensers since it delivers one sheet

of people using multiple cubicles. However,

to the facility quickly and unobtrusively.

at a time, while its SmartCore core removal

different challenges exist in amusement parks

system enables fast and easy refilling.

and zoos where several smaller washroom

Easy-to-clean floors and surfaces will further facilitate the cleaning operative’s work while

It is all too easy to take C-fold towels out

Tork PeakServe works well in environments

blocks are dotted around a large, sprawling

of the dispenser in clumps, and it is not

outdoor area. In these types of facility, cleaning

will help to promote a clean appearance. And

uncommon for washroom visitors to then

operatives are expected to walk from washroom

dispensers that have been designed to reduce

discard their unused towels on the units or on

to washroom, manually checking dispensers

consumption will further help to reduce the

the floor. This adds to the cleaning operative’s

along with the overall cleanliness of the

maintenance burden.

work and creates a cluttered appearance

facilities. This can be soul-destroying because

while also leading to extra maintenance visits,

many spot checks will be pointless: it is a lottery

managers often opt for the lowest-cost

since the dispensers will quickly become

as to whether the operative happens to be in

solutions such as bulk fill soaps, C-fold towels

empty. C-fold towels should be replaced with

the right place at the right time when a clean-up

and jumbo toilet rolls. However, these can all

a dispensing system that delivers only one

is needed or when a dispenser has run out.

lead to extra maintenance work which will take

towel at a time to prevent over-consumption

time and drive up labour costs.

and avoid the issue of mess on the floor. For

removes the stress of fire-fighting and ensures

example, the Tork Matic Hand Towel Roll

that the washrooms are kept clean and well-

task that can be both messy and time-consuming.

offers one-at-a-time dispensing while Tork

stocked at all times. Sensors inside ‘connected’

Any spills will have to be quickly removed and this

PeakServe is a good solution in particularly high

washrooms and dispensers will alert

will add to the cleaning operative’s workload.

traffic washrooms since it caters for over 1000

maintenance staff via a smartphone or tablet

washroom visitors between refills - 600 more

when a dispenser is running low or when a

than most other dispensers.

facility is experiencing particularly heavy traffic.

wipe-clean, fingerprint resistant dispensers

When equipping a busy, high-use washroom,

Bulk fill soaps need to be manually refilled - a

Hand towels in the Tork PeakServe system

Another challenge faced by staff is the need

are compressed by 50% to make them twice

to transport boxes of consumables to a facility.

as compact as standard hand towels. This

One study we carried out revealed that a

doubles the number of towels that can fit into

substantial part of a cleaning operative’s work

the dispenser while reducing refilling time by

consists of carrying unwieldy packages of paper

half. Towels inside the unit are divided into five 44 MARCH 2019

Here a system such as Tork EasyCube

Continued on Page 50. WWW.CLEANINGMAG.COM

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Attaining and maintaining hygienic washrooms Bill Hadley, CEO of Bio-Pro Research, a USA-based industrial biotech research and development company that concentrates on bio-based technologies, products, and methodologies for facilities maintenance, reports. ATTAINING and maintaining truly hygienic

even than the 50% kill-rate sanitizing standard).

conditions in facilities has become a major

Hygiene will improve with concentration on the

focus as it has been determined that

tools, training, and methods for cleaning and

environmental surfaces in public environments

sanitizing. When surfaces are cleaned properly,

can present a formidable infection source in the

there is a dramatic reduction in communicable

battle against communicable diseases. When

organisms, growth media is removed to help

people have compromised immune systems,

prevent further growth of infectious colonies,

as is common in communal care settings, the

and effective disinfection is possible. Sanitation staff training in the use of the

infection threat is enhanced. Studies show that as many as one in 10 patients in hospitals

proper tools and methods for cleaning will

contract a hospital borne infection such as C.

not only contribute to a drop in facility-borne

difficile Colitis, MRSA, or VRSA.

infectious disease incidents, but it will also save money. For example, uric acid contributes to

Washroom surfaces play a large role in

the oxidation of fixtures, dividers, and builds up

the spread of these infections as they are a common link between people. Surfaces

affected by organic deposits. The only way

in urinal drains, eventually causing expensive

soiled with organic matter serve as breeding

to tell the actual effectiveness of bleach and

blockages. The blockages usually require

grounds for infectious microorganisms. Some

quaternary compounds is with test strips

removing the urinals to clear, and can result

contaminants are difficult to remove once they

which are seldom, if ever, utilised in dynamic

in fixture breakage. There are now biological

have dried as in the case of urine, which forms a

sanitation environments. The third factor is

products that can break down existing uric acid

nearly insoluble crystalline structure that binds

dwell time, with most disinfectants requiring

deposits and prevent further formation.

proteins and other organic soils, creating a rich

a minimum of 5-10 minutes to perform

environment for microbial growth.

their desired kill function. Observing most

urine deposits in grout and on other bathroom

housekeepers will reveal a ‘spray and wipe’

surfaces. Notice the difference in the colour of the

and disinfectants to control infectious

mentality that violates all three precepts. The

grout and tile around urinals and toilets? That

diseases. Even if used properly, sanitizers

reliance on combination ‘cleaner/disinfectants’

is caused by dried urine that, although cleaned

and disinfectants are not cleaners and do not

that claim to do both functions usually ends

regularly, continues to build. Uric acid in its

remove soils. Their sole function is to disrupt

up short changing both the cleaning and

crystalline form is virtually insoluble with normal

cellular structure and kill microbes. They are

disinfection results, as it shortens dwell time,

bathroom cleaners. Those deposits continuously

only effective if all application factors such as

and there is a reduction in strength due to

contribute to bathroom odours unless they

surface coverage, strength, dwell time, and the

organic soils exposure when used as a cleaner.

are completely removed. Utilising biological

amount of surface organic deposits are correct.

Then there is the habit of using the same cloth

products that actually remediate the uric acid is

for toilets and sink fixtures!

the answer to removing the odour source.

Sanitation staff rely heavily on sanitizers

The human factor is the largest challenge in relying heavily on disinfection due to the fact

Even if the disinfectant is applied properly,

Bathroom odours are largely caused by

Tools that make cleaning easy and effective

that disinfectants are seldom applied correctly.

disinfection has no residual effect and the

are simple. Micro-fibre is a revolutionary

Most disinfectants rely on three factors to

organic soils left behind from improper cleaning

breakthrough material that has made possible

achieve their kill claims: coverage, strength and

can be easily re-infected. Provided with a

a quantum leap in cleaning effectiveness when

dwell time. Coverage assumes that the entire

rich growth media, the microbes enter an

used properly. Using them improperly, however,

surface to be disinfected is thoroughly wetted

exponential growth phase and can grow quickly

only spreads the problem. How often do we see

with the disinfectant for cellular contact which

to a highly infectious colony.

a sanitarian use a microfibre head in a public

The proper approach for hygiene is to start

washroom wiping the pools of urine around the

strength of the disinfectant can wane with age

by first properly cleaning the surface, then apply

urinals, then spreading it across the entire floor?

and exposure to organics. A bleach solution, for

disinfectants and walk away. It is estimated that

One mop should be dedicated to the urinals

example, loses strength rapidly when exposed

as much as 80% of microbes are removed from

and another for the balance of the floor

to air and both quaternaries and bleach are

the surface in the cleaning process (much better

is difficult to attain when spray applied. The

46 MARCH 2019

Continued on Page 54. WWW.CLEANINGMAG.COM

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It’s in all our interests to keep washrooms hygienic Jamie Woodhall, UK technical and innovation manager at Initial Washroom Hygiene, reports. THE number of public toilets has been

passed from person to person can increase, so

declining in the UK for several years. In fact, the

intensifying the regularity of cleaning procedures

British Toilet Association (BTA) has estimated

is a must. We also recommend implementing a

that in the past decade, 40% of public toilets

clearly documented hourly cleaning schedule,

have disappeared across UK high streets and

so you can monitor how often the facilities have

tourist hot spots.

been checked and cleaned.

The good news is that this worrying decline

You may also want to consider drafting in the

is being tackled head on. During the Budget in

help of a specialist cleaning service to carry out

October 2018, the Government announced that

a deep clean of your washroom a few times a

business owners will no longer pay business

year, when any blockages in your washroom

to address this is by installing air fresheners

rates on public toilets. The BTA’s ‘Use Our

pipes or urinal traps can be removed. We’d

that automatically dispense fragrance. These

Loos’ campaign also addresses the issue by

recommend doing this when your public

products help neutralise odours that come

encouraging private organisations to make

toilet is likely to see less footfall - so avoiding

from malodour-producing bacteria and create

their washrooms accessible to the communities

school or public holidays. You may also want

a pleasant-smelling environment. If you’re

they serve. By joining this community toilet

to consider the installation of a washroom air

opening your facilities to more visitors, air

scheme, local businesses and store owners

steriliser to combat and eliminate both surface

fresheners demonstrate a care and concern

can volunteer their facilities to be ‘publicly

and airborne odour-causing bacteria.

towards the state of washrooms.

in terms of increased footfall and a stronger

Ensuring the environment is equipped

Ensure adequate waste disposal

connection with local residents and visitors to

Good hand hygiene is a crucial step in preventing

Providing all female washroom cubicles with

the area they trade in, as well as addressing

the spread of bacteria and therefore diseases

sanitary disposal units is fundamental in

‘toilet stigma’ in making the conversation

such as Norovirus, Hep A. and E.coli. In fact, 80%

maintaining a clean and pleasant washroom

around access to washrooms more open.

of viruses and most bacteria are transmissible

environment, but also in ensuring a safe and

by touch. It may sound simple, but equipping

discreet way for females to dispose of sanitary

shops, cafes, restaurants, and bars will help

washrooms with enough sinks, soap dispensers

items. Not doing so can result in female

provide a better community experience, these

and hand drying options is a vital way to

washroom visitors having no option but to flush

businesses must also ensure their washrooms

minimise the spread of bacteria and illnesses.

their products down the toilet, which could

are as hygienic and germ-free as possible. Here,

A swabbing experiment conducted by Initial

potentially lead to costly plumbing blockages.

we outline the considerations necessary before

Washroom Hygiene found that the level of

It’s also important to employ a feminine

opening your toilet to more users.

bacteria present on peoples’ hands decreased

hygiene waste disposal service, so you can

by 83% after they were encouraged to wash their

discard sanitary waste in a secure, sensitive

Cleaning schedules

hands prior to meals - so providing the right

and environmentally friendly way. This is not

The cleanliness of your washroom reflects

facilities so people can wash their hands properly

only important for the wellbeing and hygiene of

directly on your business, so it’s vital to

is especially important for food and hospitality

other washroom users but also guarantees that

consistently deliver a clean, fresh and healthy

businesses. Installing no-touch automatic

waste is being disposed of in accordance with

environment for those visiting it. With increased

dispensers can also help to reduce the spread of

national health and safety legislation.

footfall to the washroom areas, the levels of

germs by limiting the number of touch points.

available’. This boasts benefits for the business

While ‘unlocking the loos’ hidden in coffee

Final words

bacteria and therefore the risk of germs being

48 MARCH 2019

Keep things fresh

By joining a community toilet scheme,

Scenting is an area that is often overlooked, but

businesses are taking a positive step towards

if your washroom harbours unpleasant smells,

ensuring the communities they serve have

this may prevent visitors from returning to your

access to a toilet when they need it. Yet it’s

premises. In fact, in our study examining the

also important that these facilities are not

state of air care in public and office washrooms,

just accessible, but as clean and hygienic as

73% of those surveyed said that an unpleasant

possible. After all, it’s now in the interest of the

smell in the washroom would negatively affect

public as well as your business.

their perception of a venue. The easiest way



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Planning is key to a healthy washroom Washrooms are germ hot spots in any building and require extra attention and planning to be kept hygienically clean. Jangro’s CEO, Joanne Gilliard, reports. EFFECTIVE washroom cleaning and maintenance takes skill and planning. After all, washrooms are prime hotspots for germs and bacteria in any building, so it is important to ensure these are kept at bay in order to prevent the spread of infection, and to provide a pleasant and hygienic washroom experience for the user. This makes good business sense too as unclean washroom facilities can leave a negative impression on the establishment as a whole. Within the washroom environment, we do two things that can spread harmful bacteria -

as the descaling of sinks. Managers also need

as well as suggested wall charts to help

excrete waste and touch communal surfaces.

to schedule in monthly and quarterly tasks,

cleaning professionals.

So as well as encouraging good hand hygiene

including the disinfecting of drains and overflow

For quick reference to best practice ‘on the

behaviour, it is critical to plan and implement

pipes, and the deep cleaning of floors, walls and

job’, busy cleaning operatives can access Jangro

an effective cleaning regime. It should be

other surfaces.

Task Cards. These short, visual documents

quite straightforward to keep washrooms

Jangro offers everything you need to ensure

contain step-by-step instructions for product

clean and hygienic if a regular and thorough

an effective and hygienic washroom clean

usage and safety information, helping them

washroom cleaning schedule is followed, and

from an extensive catalogue including the

to perform a range of specific cleaning jobs,

the facilities are checked regularly to ensure

ideal equipment, supplies and chemicals for

including how to clean a toilet correctly. They

there are no empty toilet tissue, soap or hand

the job, through to practical advice on how

form part of our award-winning and highly

drying dispensers.

to schedule and implement a washroom

versatile e-learning platform, the LMS (Learning

maintenance regime. Our recently launched

Management Solution), which is free for all of

jobs to schedule in order to keep washrooms

‘Jangro guide to washroom hygiene’ identifies

our customers and their staff.

hygienically clean and healthy spaces. Many

a simple eight-step systematic approach to

tasks should be completed on a daily basis

achieving best practice cleaning of this area,

together with operatives performing best

- for example, the cleaning of sinks, taps,

and describes the correct procedures in detail.

practice, is the best way to achieve clean and

splashbacks, walls, doors, and handles - using

It also offers helpful information and advice,

hygienic washrooms that are safe for customers

a bactericidal or germicidal washroom cleaner,

for example on how to deal with biological

to use.

whilst others should be actioned weekly, such

hazards, suitable products for the washroom,


Continued from Page 44.

Easy Handling Carry Pack and Carry Box have

help to keep down cleaning costs. It will also

towels, toilet paper and other supplies for long

comfortable handles allowing staff to carry

make the cleaning operative’s job easier and

distances. Besides being difficult to carry, these

two packs at a time, one in each hand. The

more rewarding, which will help to reduce

packs can also be hard to open and a challenge

containers are easy to open without the use of

absenteeism along with staff turnover. And

to dispose of after use. Such tasks, though

scissors or knives and have features adapted to

an easy-maintenance washroom will make a

trivial, can take time and effort and lead to

different finger sizes. And Tork Carry Boxes fold

positive impression on the user because it is

backaches and muscle strain.

flat when empty while their integral handles

more likely to be kept clean and well stocked.

allow for several empty boxes to be carried at a

So in other words, low maintenance washrooms

time to the recycling facility.

benefit us all.

Planning is vital because there are many

Tork washroom products come in Tork Easy Handling packaging which is designed to make life easier for the operative. The Tork 50 MARCH 2019

A washroom that is quick to maintain will

A regular and thorough cleaning plan,


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A deep clean needed for UK offices If you work in an office, you will have probably encountered somebody with an illness working and potentially spreading their germs. Offices have a responsibility, as well as a legal obligation, to be well stocked with the appropriate cleaning and hygiene products, as well as promoting best practice. Office Depot recently surveyed UK office-based workers to determine the levels of hygiene at their workplace, enquiring about systems that are available, as well as employee habits. In this article, George Hand, head of cleaning, hygiene and catering at Office Depot, explains the findings of the research and what they mean for UK office-based businesses. IT appears that education is still required

Is best practice practiced?

productivity levels by ensuring employees have

around cleaning and hygiene products within

Even if UK offices do have appropriately stocked

a break away from their desk and computer, as

the workplace. According to Office Depot’s

products, there is still a high chance that illness

well as lower the risk of bacteria growth.

recent survey of UK-based office workers, an

can be spread due to employee habits. For

alarming 30% of businesses failed to offer

example, our recent research found that an

What can office-based businesses do next?

antibacterial handwash or soap. This is clearly

astonishing 45% of people claim to have seen a

The results from the Office Depot survey show

unacceptable and should be concerning to

colleague fail to wash their hands after using the

that the UK office-based businesses are not

businesses, especially as it leaves employees

toilet. This unhygienic practice is heightened

all appropriately stocked with equipment and

vulnerable to the likes of Salmonella, E. coli

when considering other bad habits that UK

materials and do not always undertake best

O157 and norovirus.

office-based workers appear to have.

practice when it comes to washroom hygiene.

In addition to soaps and handwash, hand

Indeed, the research shows that office

While it can be difficult to pinpoint whose

drying equipment also came under the

workers often see people eating lunch at their

responsibility it is to actually conduct audits,

spotlight. Whether hand towels or hot air

desks (79%), keep dirty plates nearby (58%),

they are essential if offices are to be hygienic

systems, the research found that 22% of UK

or even fail to clean up food or drink spillages

and well-placed to prevent further spreading of

offices didn’t have an appropriate system in

(36%). Bad habits can also lead to an increase


place. The Health and Safety Executive notes

in the rate at which germs spread, and when

that employers must provide ‘toilets and hand

coupled with poor washroom hygiene and a

current systems annually as best practice.

basins, with soap and towels or a hand-dryer’,

lack of cleaning product supplies, this should

Whether it’s the janitorial products, washroom

meaning many businesses could be breaking

see alarm bells ringing for office managers and

systems or cleaning equipment, audits are

health and safety regulations.

business leaders.

vital as they help ensure everything is running

It is also worth noting that the survey

Erecting posters displaying workplace

Businesses should be looking to audit their

to company standards. Even if good hygiene

does not specify whether the systems

standards in washrooms can help offer

practices are in place, companies should seek

are hygienic, as some hand-dryers are

reminders that employees are in a shared

an audit, as it is easy to let standards slip or

much better than others. Companies are

environment. Additionally, adopting a clean

systems to become outdated.

encouraged to check their existing systems,

desk policy can help change the attitudes of

with regular performance testing, to ensure

employees, meaning they could be less likely

might not be working as productively as

they meet UK standards.

to leave dirty plates and cups on desks and

they can. Colleagues with an illness that feel

The research also found that only 8% of UK

perhaps eat food in a cafeteria or kitchen. This is

pressure to come to work because of mounting

offices supply facial tissues to their employees.

beneficial for employers as it can help increase

to-do lists will not be able to work to their best

The risk businesses face is that employees

Evidently an item that is overlooked by

ability. If they are coming to work, which is likely

businesses, facial tissues offer hygienic

to happen, then offices need to be as prepared

qualities that prevent the spread of germs. And

as they can to prevent the spread of illness to

if colleagues are coming into work with a cold,

other employees.

for example, then having this simple amenity can help. Additionally, almost 30% of UK office-based

By taking advantage of a free cleaning and hygiene audit from Office Depot, UK office-based businesses can ensure that they

businesses fail to provide a toilet roll dispensing

are providing employees with the very best

system. Clearly this should be a worry, given

standards of hygienic practices. For more

the number of bacteria found on cubicle floors.

information, and to see the remaining stats

The results from the survey should act as a

from Office Depot’s recent research, visit:

catalyst for UK-based office business to ensure


standards are high and maintained.



MARCH 2019 53



Promoting hand hygiene Tinaz Ranina, marketing lead, infection prevention at Diversey UK and Ireland, reports. AROUND 40% of all food poisoning outbreaks

often a particular dispenser has been used

are the result of poor hand hygiene and cross

and how much product has been consumed.

contamination. This link has been known

In a busy kitchen, for example, comparing

for years, which is why personal hygiene and

this with baseline information would give a

surface sanitising are both so important in

reasonable indication of whether staff have

any business preparing and serving food.

been complying with agreed standards. If

Mistakes that lead to illness can cause suffering

not, additional awareness and training can

to customers and staff while also disrupting

be provided and the subsequent change in

the business and diminishing its reputation.

usage patterns assessed.

Diversey offers a complete set of products that

Managing these challenges is behind the

enable food service businesses to maintain the

concept of Diversey’s new IntelliCare system.

highest standards.

Its innovative dispenser can be used with a wide range of hand care products - soaps,

The majority of food-related illnesses are caused by bacteria. According to the Food

washes and sanitisers - allowing operators to

Standards Agency, campylobacter causes

choose the one most suited to their specific

the most cases - over 250,000 a year - of food

protect the skin, leading to an increased risk of

requirement. Each product is supplied in

poisoning in the UK with E.coli and salmonella

damage through conditions such as dermatitis.

the same design and size of pouch to enable

also affecting large numbers. Listeria

Hand hygiene products therefore need to

interchangeability and flexibility. The pouches

monocytogenes causes the most food poisoning

be effective yet gentle. Modern formulations

are larger than average which, combined

deaths although the numbers are very small.

incorporate highly effective biocidal

with the dispenser’s excellent dosing control,

ingredients as well as emollients to preserve

ensures the maximum interval between refills.

Studies suggest around 80% of all

Alerts generated by the dispenser warn

infectious diseases - including influenza and

the skin’s natural protective barrier and

the common cold - are passed on by personal

keep hands soft. They should not include

the operator before the battery or pouch

contact or touching a contaminated surface.

perfumes to avoid tainting food. Diversey

needs replacing. The dispenser automatically

This link has been understood for a long

offers a choice of highly effective products

switches between automatic and manual

time and we all learn as children to wash

and can recommend the best option for any

mode in the unlikely event of battery failure

our hands before eating and after going to

particular setting.

to ensure users can still access the product.

the toilet. Despite this it seems many people

Whatever products are chosen, they must be

Hand hygiene has never been more

continue to ignore this most basic act of

available and ready to use whenever required.

important. Infection prevention specialists

personal hygiene. Apparently, just 39% of us

Dispensers should be situated conveniently

now accept that some hand hygiene is better

wash our hands before eating.

to encourage regular and proper use. At the

than no hand hygiene and that using alcohol-

same time, they should ideally contain enough

based rubs is an alternative to hand washing

not always the simple solution it seems. In food

product to prolong the interval between refills

if soaps are unavailable. The correct choice

service, for example, staff should wash their

and therefore minimise the risk of outages and

and use of products and equipment, allied

hands between tasks, including when switching

reduce necessary restocking burdens.

with effective surface sanitising, should help

Encouraging more frequent hand washing is

between handling raw and cooked items. That

Another way to encourage compliance is to

to prevent the spread of infections to protect

can mean a lot of washing during a normal day.

monitor usage. While it is rarely desirable to

a business’s customers, staff and reputation.

Conventional soaps can strip natural oils which

monitor individuals, it is helpful to know how


Continued from Page 46.

that are effective and inexpensive. Sanitation

environment wins by reducing solid waste

in conjunction with cleaners that will actually

staff can employ cutting edge technology to

caused by premature asset replacement

attack the components of the urine and not

find the soils that were previously ‘unseen’

and overuse of potentially harmful

simply cover up the smell temporarily.

and managers can now ‘inspect what

chemicals; and sanitation staff win by

they expect’.

being properly trained in the use of non-

There are now highly effective bio-based biological cleaners that have made the

At the end of the day, everyone wins:

toxic cleaning products, dramatically

previously difficult task of removing uric acid

guests and employees have reduced

reducing their exposure to potentially

and other organics a reality. Verification and

exposure to washroom-borne illnesses;

harmful environments.

inspection tools such as discrete wavelength

facilities save money by prolonging asset


ultraviolet inspection lights are now available

life and reducing maintenance cost; the


54 MARCH 2019




Professionals with purpose Maureen Marden, Master of the Worshipful Company of Environmental Cleaners, discusses the important role that charitable giving plays in the organisation - to support employees in the cleaning industry, the wider community, and prepare the way ahead for new members. WHICHEVER association professionals belong to, the ethos of giving back and supporting their industry and community will be a feature of their membership. The same applies to Livery Companies today. For us at the Worshipful Company of Environmental Cleaners (WCEC), making a contribution to our Charitable Trust is an essential part of our organisation’s core function, and 60% of members contribute to the trust by way of a personal donation at the very least. Approximately 45-50% of our Charitable Trust’s annual income is distributed every year to good causes. The onus is on us as trustees to ensure that our investment returns are healthy, attracts public attention as up to 50 robed

continuously growing capital and enabling us to

At the WCEC, we support the industry in its

contribute to causes that need valuable support.

growth aspirations through different paths, one

Masters and members of other Liveries stroll

of which is through our Charity Trust. Proceeds

through the streets of the City. Many passers-

Education: the key to a prosperous

from the trust are used to assist those less

by are curious as to what the procession is

industry future

fortunate who are engaged in the cleaning

about, and creates a perfect opportunity to

Traditionally in the cleaning industry,

industry, by providing education and training. A

engage in some hands-on PR with the public

continuous training and professional

positive by-product of helping industry workers

and inform them about the Livery Companies

development have not been strong cultural

is to improve cleaning standards, raising the

of London and the roles that they play in the

features, at all levels of professional input.

bar on health and hygiene. Furthermore, by

community, and in professional networking

However, times are changing, along with social

donating to affiliated charities we can reinforce

and development.

and professional attitudes, and rapid economic

this aim in other capacities and cast a wider net

fluctuations. Cleaning companies are beginning

of assistance.

What the money is used for Through our Charitable Trust, donations are

to understand that in order to keep up with changing trends and to be competitive, there

Fundraising: traditional meets new

made to support varying causes. Because the

is real value in investing in their employees. It’s

Thanks to a dedicated group of members and

cleaning industry touches every aspect of our

important to help them to develop their skills,

officers, our fundraising activities continue

environment and communities, we donate in

and also invite fresh blood into an industry that

with success, not to mention hard work. We

a way to reflect that our support network is

struggles to attract new talent.

are exploring new ways of making it more

diverse and wide.

accessible for supporters to give. For example, it’s now possible to fundraise online through

in 2018 we gave donations to City of London

apps like ‘Give as you live’. Whenever anyone

School for Girls - £6128 to support one pupil

does their online purchasing through the app,

throughout a school term. We supported

they can allocate a percentage of the purchase

the Lord Mayor’s Appeal following the 2018

price to be donated to our Charitable Trust.

Livery Halls Walk. In memory of one of our

The more traditional route to fundraising by hosting events is still effective and very popular. For example, there are the staple events in

own members, we supported the Salisbury Hospice. We also donated to the Blind Veterans Association, and gave to the RAMC

our calendar such as the Livery Halls Walk and

(Army) Benevolent Fund in support of our

the more recent addition of a silent auction

active servicemen.

at the Ladies Banquet. The Livery Halls Walk

56 MARCH 2019

To support the advancement of education,

If you’re passionate about the industry

is a traditional and useful event for drawing

that you’re in, then there are likeminded

attention to the Livery. A chosen Liveryman

professionals collaborating and enabling

leads the Masters around various Livery Halls

change for the better. To find out more visit:

in London on the annual walk. The event



See us at

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Visit us at the cleaning show this year and see our heroes in action...

See us on

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PLUS a new addition to the squad will be revealed!



Sectorfocused product catalogues published

ROBERT Scott has launched a new range of sector-focused product catalogues. Designed to assist customers with a carefully selected range of its most suitable products for each sector’s janitorial needs, the three catalogues available cover care homes, hotel, restaurant and catering (horeca), and rental linens. Utilising nearly 100 years of cleaning know-how, each catalogue has been created with input from the company’s ‘clean team’, combined with feedback from customers and distributors that supply the front-line staff working in those areas. Gill Ireson, head of sales at Robert Scott, said: “We had such positive feedback from our latest product catalogue launch at

Interclean, but we’re aware that our customers can sometimes be overwhelmed by the full range. By breaking down our catalogues into these sectorspecific categories, we can help educate more of our customers on the products that are most suitable for their sector and staff, and perhaps introduce new alternatives that will transform their cleaning regimes.” WWW.ROBERT-SCOTT.CO.UK “ONE of the biggest challenges facing cleaning companies is the productivity they achieve from their machines,” said Colin McCartney, national accounts manager for Ecobat Battery Technologies. “Due to the fact that they can be constantly called upon to clean spillages in supermarkets, for example, the very nature of the average cleaning machine means that it rarely has the opportunity to benefit from regimented charging. This really exposes the limitation of a typical gel monobloc battery, which sometimes only provides two or three hours of running time, while then requiring 12 hours to regain its full charge. With these facts in

Do you get enough run time?

mind, it is little wonder that many operators are looking at lithium-ion batteries as the answer, but these too have a number of drawbacks that shouldn’t be overlooked if the ideal battery/charger solution is to be found.” One of the advantages for cleaning businesses that utilise the knowledge and experience provided by Ecobat Industrial is its independence and ability to identify the most effective and efficient solutions. The company recommends a recent advance in battery technology - Lead Crystal - which is a lead-based alternative to lithium-ion that delivers the comparable power and deep cycle capability with similar ‘real-world’ recharging periods, but at a significantly reduced cost. Matching the correct charger is as important as identifying the most appropriate battery for the application, particularly with a highly engineered product such as Lead Crystal, which is why Ecobat has also introduced a tailor-made charger to make up its Rapid Charge System. WWW.ECOBATINDUSTRIAL.TECH ENVIRONMENTALLY friendly cleaning company Bio-D has set a target to introduce

Pledge to introduce 100% recycled packaging

100% recycled bottles across its range by the end of 2019. The company is aiming to become greener than ever before in a bid to decrease the amount of waste sent to landfill, in addition to reducing overall energy consumption. Already 74% to target, Bio-D launched new packaging at the beginning of 2018 to help achieve its goal, comprising of rHDPEs (recyclable high-density polyethylenes), which are made from recycled used plastic bottles rather than single-use plastics. This has now been introduced across the majority of products.


58 MARCH 2019


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ROBERT Scott has launched its latest floorcare innovation, the Pro-mist mop system. The microfibre mop kit combines the new, ergonomic Pro-mist spray handle and microfibre pads for effective rapid response cleaning, without the need

Introducing the Pro-mist mop


Neil Nixon 07957 713316

for excessive amounts of waste water or chemical agents. The Pro-mist features a removable bottle and spray trigger which delivers a fine mist of solution directly to the cleaning surface, helping you to clean and dry floors quickly. This eradicates the need for buckets, which makes it ideal for spot cleaning. The mop’s lightweight break-frame reduces strain on users and has a built-in release system to avoid contact with the soiled mop. An antibacterial kit features the Pro-mist spray handle, Uniko break-frame, and a blue Nano-Ag


Vanessa Van Santen-Smith 01737 855041 BUSINESS DEVELOPMENT MANAGER

frame, and a 10-pack of white disposable microfibre mops. Both pads are available in industry

Michelle Andrews 01737 855086

standard colour coding to prevent cross contamination.


microcide silver mop pad. The disposable kit features the Pro-mist spray handle, Uniko break-

Carol Baird 01923 437619

WWW.ROBERT-SCOTT.CO.UK CLEANING accessories and attachments


from Prochem Europe have been

Steve Diprose

expanded with the introduction of

Waving a wand over quicker cleaning


the Powermate 1200 extraction

Paul Michael

power wand. Domestic cleaners report that it makes cleaning house carpets quicker and contractors like the way it breaks down more soil than basic ‘wanding’ would,


Elizabeth Barford 01737 855028

improving productivity. With a self-levelling cylindrical 2500 rpm brush, 12” high-impact vacuum head and 25 ft of power cable, this unit is attachable to any extraction cleaning machine. WWW.PROCHEM-UK.COM VIKAN has announced a new, improved version of its Easy Shine Kit for cleaning high-gloss flat, and now curved, surfaces. The improvement was made possible by replacing the 25cm mop frame in the original Easy Shine Kit

Easy Shine Kit improved

with one made from flexible plastic. The company notes that this adds curved revolving doors, bathtubs, plastic seats, and vehicle windows to a long list of flat surfaces the Easy Shine Kit tackles effectively.


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WWW.VIKAN.COM PROCHEM has published its 2019 cleaning training dates for courses being held at the company’s academy in Chessington, Surrey. Two-day carpet cleaning courses are being held on: 30 April/1 May; 17/18 September; and 26/27 November. One-day carpet courses are taking place on: 26 March; 14 May; 16 July; 3 September; 19 October; and 3 December. Upholstery cleaning courses are on: 15 May; 4 September; 30 October; and 4 December. Hard floor cleaning courses take place on: 25 June; 10 September; and 19 November. Stain Removal courses are on: 27 March; 17 July; and 12 November.

Train - for no strain and no pain!

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MARCH 2019 61



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Cleaning & Maintenance - March 2019  

Cleaning & Maintenance - March 2019