Page 1



IN THIS ISSUE:  Scrubber Dryers

What’s new in scrubber dryer development? What is the future for robotic technology?

 Update from the CSSA

Sean Taylor, deputy chairman of the CSSA, looks at the many benefits of membership.

 Face to Face

… with Peter Hradisky, managing director of Lyreco.

Born, Designed, and Manufactured in

Great DEMO E E



Britain myh BOOK NO e n r y de m W

The Henry Range Moves On And On pg01 - November 2017 1- front cover - numatic.indd 1 NovHGB 3045 2.indd

17/10/2017 12/10/2017 10:38 09:51

Smaller Area to Clean? Use the SD7-R Scrubber Dryer from Victor. Simply engineered for greater reliability and lower repair costs. For a free demonstration or more information please call us on 0121 765 2345. pg02 - November 2017 - dowding & plummer (barnborough).indd 2

Barnborough Ltd 40-42 Rushey Lane - Birmingham - B11 2BL email:

18/10/2017 16:41

The Official Partner of the Cleaning Show


PLUS: • Industry news • People • Contracts • Products

SCRUBBER DRYERS What’s new in scrubber dryer development? What is the future for robotic technology? >>> page 28

UPDATE FROM THE CSSA Sean Taylor, deputy chairman of the CSSA, looks at the many benefits of membership.

FACE TO FACE … with Peter Hradisky, managing director of Lyreco. >>> page 24

>>> page 26


From fast food to fast cleaning! Clean & degrease surfaces effortlessly without chemicals! 

Improved bactericidal efficacy

Higher standard of hygiene

Full range of tools supplied Portable, versatile units Instantly dry surfaces

Up to 40% labour savings

 

Totally environmentally friendly  Simple & easy to operate

Raise your food hygiene standards with the Robby range from T: 01242 513123

pg04 - November 2017 - osprey.indd 4


18/10/2017 16:43



Back to business After a quiet summer, the cleaning sector

recruitment and retention will certainly be an

is well and truly back to work, with news of

issue. Making the cleaning and hygiene sectors

acquisitions, new events, and even ambitious

attractive to younger executives and graduates

new business launches filling the diary during

is the greater challenge, but one that Keith and

the past month.

his team are also focused on. This will take an industry-wide effort, but this is surely a great

Of particular note was the launch of CERATA

start. Find out more at

– the Cleaning Executive Recruitment and Training Agency, a brand new business

The social calendar is also filling up after the

designed to provide high quality recruiting,

summer recess. The CSSA held its Autumn Open

talent retention and training services for the

Evening at the magnificent facilities offered

professional cleaning, hygiene and janitorial

by Taylor Wessing in the City of London. The

sectors. Keith Baker – a well-known and

company’s Sean Nesbitt gave an excellent

highly respected ‘veteran’ of the UK cleaning

presentation entitled ‘Brexit, unions and labour

industry – is the man behind the new venture,

issues’ which raised a number of questions from

supported by several other well-known

the 100+ attendees, and certainly stimulated

industry names including Lynn Webster

a lot of discussion. The evening was rounded

of LWC Ltd and Chris Klopper of Mulberry

off with food and drinks whilst overlooking

Marketing Communications. Keith told me:

London’s spectacular cityscape. I urge everyone

“Our pre-launch research has established that

to engage with the CSSA, and sign up as a

manufacturers, distributors and building service

member or associate member. Find out more at

contractors in the cleaning and associated

industries all face the same challenge in correctly recruiting and then retaining sales,

Before I go, I’d like to draw your attention to

marketing, customer service, and executive level

the short news item in this issue entitled: ‘CSSA

colleagues. By identifying better candidates

launches Innovation Showcase – and needs

from the outset, linked to providing training

your input’. I’d love to hear from you if you have

once they are in position, we are revolutionising

a product or service that might fit the bill.

the traditional recruitment agency model. We are turning what is an unnecessary and painful

Have a clean, tidy, happy and healthy month.

short-term cost for our clients when it comes to recruitment into long-term profit.” It is doubtless a very interesting concept, and we wish Keith and his team every success. As employment patterns change, and younger workers turn from looking for a ‘job for life’ and

Neil Nixon, Editor

adopt a more ‘mobile’ attitude to working,

Cleaning & Maintenance Magazine





The 2017 Face of Cleaning You know his smile, you’ll love his simplicity and reliability.

Built on our GelTec TGB3045

Clean and dry floors day in and day out from the world famous face of cleaning. Everything has been designed to perform for the professional user, easy to fill, easy tilt brush deck change and simple colour coded user controls. Engineered to last with GelTec battery power, heavy duty motors and a lightweight corrosion free Structofoam chassis.

The Henry HGB scrubber dryer brings Numatic FloorCare innovation to the new extended Henry range. No matter the cleaning task you’ll always have a Henry to hand.





enBOOK NOW ryd e m o.c o.u k

User friendly controls


Easy pad / brush change

Brush Motor Vac Motor


Working Time upto 2hr

Pad / Brush Width



2x12V (24V 55Ah)



Brush Speed

400 / 450mm






Structofoam chassis, lightweight & corrosion free

Recharge Time 10hr Dimensions (WxLxH)

1215m 2 /hr 470x890x1100mm

To see our full range visit

Numatic International Limited, Chard, Somerset. TA20 2GB Tel: 01460 68600 © Numatic International Limited 2017. Specification subject to change without prior notice.

pg06 - November 2017 1- numatic.indd 6 NovHGB 3045 2.indd

18/10/2017 12/10/2017 16:44 09:51



17 The great outdoors Steve Harrington from Nilfisk Group explains how changes within the market are shaping products and service within the company’s outdoor division


08 18

Industry News In the news this month… BICSc awards, Pacific Support Services, The Loo of the Year Awards, Kingdom Clear Impressions Sponsored feature from Grundon Waste Management




Face to Face: Lyreco

26 36

We take a look at all the latest contracts awarded across the industry

We catch up with Peter Hradisky, managing director of Lyreco WISE (Wales, England, Scotland and Ireland)


Face to Face: CSSA

Feature: Scrubber Dryers

Neil Nixon speaks with Sean Taylor, deputy chairman of the CSSA, about the many benefits of membership

What’s new in scrubber dryer development? What is the future for robotic technology? And some old myths busted!

Product News

05 Editor’s Comment

16 BICSc Comment

20 BCC Comment

Looking back at the past month in the cleaning sector.

Washroom facilities and modern commuting trends

Apprenticeship Levy and all that


21 Making a margin – a contractor’s blog Simon Gasson reports




BICSc award winners 2017

THE British Institute of Cleaning

were impressed with the standard

The Colin Hasson International

Science (BICSc) recently

and quantity of entries this year,

Award, sponsored by

announced the winners of

many demonstrating extraordinary

Environmental Excellence

its 2017 annual awards at a

innovation and commitment

Training and Development Ltd:

presentation ceremony at

to improving the standards of

Andrea Yoko, Emrill Services LLC.

Whittlebury Hall Hotel and Spa in

the cleaning industry. There

Excellence in Training and

Northamptonshire. Hosted by BBC

were some very long and tough

Assessment within an Accredited

broadcaster Sally Bundock and

decisions throughout the judging

Training Organisation,

supported by headline sponsor

process as a result, however all

sponsored by Darwin Clayton:

Citation, as well as individual

of the entrants can be incredibly

University of Exeter.

Pearroc: Keiron Morris, HMP

category sponsors, the event saw

proud of their submissions.”

Assessor of the Year within

Wayland, and Janet Cook, HMP

an Accredited Training


almost 200 guests in attendance

Stan Atkins introduces the awards.

celebrating the achievements of


Organisation, sponsored by

Excellence in Training

companies and individuals across

The Sholom Gordon Award,


and Assessment within

the cleaning industry.

sponsored by Citation:

Ronald O’Neill, Manchester

an International Accredited

Liz Smith-Mills, LSM Consulting.

Metropolitan University.

Training Organisation,

‘Assessor of the Year within an

The Eric Hill Medal, sponsored

Excellence in Training and

sponsored by CIM Associates UK

Accredited Training Establishment’

by Birkin Clean:

Assessment within an Accredited

Ltd: Transguard Group LLC.

award was so closely contested

Elaine Upton, HMP Wayland.

Training Establishment,

Client Commitment to Training,

that the trophy was jointly

The Ayres Regional Award,

sponsored by Sealed Air,

sponsored by ISS, PWC: Birkin

presented to two winners: Keiron

sponsored by Karcher:

Diversey Care:

Cleaning Services Limited.

Morris from HMP Wayland and

North East Region.

HMP Addiewell.

Outstanding Candidate of the

Janet Cook from HMP Bedford.

The Doreen Heyes Award,

Assessor of the Year within

Year, sponsored by Katrin:

sponsored by Rubbermaid: Mitie,

an Accredited Training

Alison Bell, Aramark.

St Georges Hospital.

Establishment, sponsored by


For the first time this year the

Denise Hanson, head judge for the BICSc annual awards, said: “We

Assessor of the Year within an Accredited Training Establishment (joint winners)


The Sholom Gordon Award winner




A +++ A ++ A+ A B C D








665/2013 - II

pg09 - November 2017 - truvox.indd 9

18/10/2017 16:46



Pacific Support Services golf day breaks previous records

THE Pacific Support Services charity golf day, staged on 23 September 2017, was a huge success. The event was supported by many companies including Rubbermaid, Vanitorials, Karcher, Bywaters, Muckit Ltd, and

Kingdom acquires Superclean

Safeguard Pest Control, and raised an incredible £9000 for Young Epilepsy.

KINGDOM has acquired the

of £100 million and a staff of


Lincolnshire based national

over 6000 people. Terry Barton,

cleaning services provider,

chief executive of Kingdom, said:

Superclean Services Wothorpe

“Superclean is a great business

Ltd. Superclean was founded in

with great people and systems so

1967 and is a national supplier of

bolts on to Kingdom very easily.

cleaning services to some of the

The Superclean acquisition bolsters

Loo of the Year Awards: judging commences THE Loo of the Year Awards

facilities for babies and children?

biggest names in the public sector,

further our FM division strength.

inspection team has now

Are they attractive - light, inviting

boasting impressive customer

The Superclean team remains and

completed the inspection of

and have the ‘wow’ factor?

retention rates.

joins the wider Kingdom family and

thousands of 2017 Loo of the

Judging for the range of national

The acquisition of 650 people

we look forward to meeting all our

Year Awards entrant washrooms

and UK/Ireland awards and

continues the expansion of

new customers.”

throughout the UK. The team has

trophies will be completed during

Kingdom to a turnover in excess


travelled thousands of miles by

October and the results will be

road, train and aircraft and has

announced at the 30th anniversary

visited 836 towns or cities while

Loo of the Year Awards event

inspecting every category of ‘away

on Friday 8 December at the St

from home’ washroom.

Johns Hotel in Solihull. The event

CSSA launches Innovation Showcase – and needs your input

includes excellent hospitality, a

THE CSSA is launching its

might be considered worthy of

based on fitness for purpose from

washroom supplier exhibition,

Innovation Showcase at a

focus at this brand new event.

the user’s perspective. Are the

top class entertainment, and

landmark London location on 15

At the Innovation Showcase,

The inspection criteria are

washrooms clean? Do

unrivalled networking

March 2018. The keynote speaker

between four and six companies

they provide all the

opportunities among

will be from one of the UK’s best-

will be selected to display/launch

facilities that users

leading cleaning

known and highly respected high

to a select audience, comprising

require? Do they meet

and FM service

street retailers - an individual

CSSA members and their guests.

Building Regulations

providers and their key

who drives innovation from his

Doc M and Equality


suppliers by ‘thinking outside

at the event, please send

Act dimensions and

Event tickets are

the box’.

an outline of your proposed

the needs of users

available via the Loo

that require accessible

of the Year Awards

who believe that they have an

John Findlater, CEO of the CSSA:

toilets or Changing

website - www.loo.

innovative product, material, or

Places facilities? Do - or by calling

chemical, idea, piece of

Neil Nixon, editor of C&M:

they provide adequate

01531 640715.

equipment, app – anything that

10 NOVEMBER 2017

The CSSA is seeking suppliers

To be considered for inclusion

innovation to either:


LITTLE EFFORT BIG RESULTS. Introducing the BD 38/12 C - the compact cleaning hero from Kärcher. Don’t waste time when you’re cleaning; thanks to its Li-ion battery this ultra-agile machine is quick to charge - 83.3% faster than standard lead batteries - and permanently at the ready.  It excels in tight, cluttered spaces, is simple to operate, convenient to store and transport and quick to empty.  Always on hand to tackle spot cleaning, whether accidental spills or responding to a downpour, it’s also ideal for facilities that can’t commit to a specific cleaning window. To book a trial or demo on this machine, or find out more about Kärcher’s complete range of cleaning solutions please contact : 01295 752142 or email:

pg11 - November 2017 - karcher.indd 11

27/10/2017 15:19



£3900 raised at CHSA’s golf day

THE CHSA’s 10th annual pro-am

by Tricky Rob at the beginning of

golf tournament raised £3900 for

the day.

Winners of the CMS Purus Awards 2017 announced in Berlin THE presentation of the CMS Purus

Alfred Kärcher GmbH & Co. KG

Innovation Awards 2017 (PIA)

for EASY!Force Advanced.

provided a highlight at the close

Equipment category – Special

of the first day of the exhibition,


staged in Berlin during September.

Emil Deiss KG for Universal Plus

The panel judged the innovations

rubbish bags.

displayed by exhibitors in six

Digital Tools and Systems

categories, and awarded a special


prize. The winners are:

Vermop Salmon GmbH for

Large Machines category:

Vermop Digital System One.

Adlatus Robotics GmbH for

Washroom Hygiene category:

Adlatus CR 700 autonomous

Ophardt Hygiene-Technik GmbH

cleaning robot system.

+ Co. KG for The Untouchable.

Small Machines category:

Cleaning Products category:


Wetrok AG for Granuline.


A total of 62 entries were

Vertriebs- und Service GmbH for

received for this year’s PIA, more

i-Mop XXL.

than ever before.

Equipment category:


the chairman’s charity, the Royal

Chatterton continued: “Every

National Institute of Blind People

year we try to raise the bar with

(RNIB), thanks to the generosity

the entertainment laid on for

of CHSA members and their

players and their guests. Tricky

guests. Combining this with the

Rob got the day off to a great start,

money already raised at the gala

involving players and our celebrity

NATIONWIDE Window Cleaning

ball, the CHSA has now generated

guests in his antics, while John

(NWC) is on the acquisition trail.

June Reynolds, NWC’s group

an impressive £14,000 for the RNIB

Parrott entertained us at the end

The first significant purchase is a

operations director, is overseeing

this year.

of the day with lots of funny, true

Midlands based window cleaning

the merger. NWC’s Kevin Dooley,

stories from his life.”

business, Reflekt Cleaning

supported by former owner Helen

“We’re delighted to have raised

Nationwide Window Cleaning on acquisition trail scheme for all our managers.”

Taking place at Oulton Hall,

Company Ltd. Founded in 2005,

Davies, will manage the Reflekt

charity, the Royal National Institute

Yorkshire, with the support of the

Reflekt has experienced strong


for Blind People,” said Shaun

Yorkshire Professional Golfers

year-on-year growth. Clients

Chatterton, CHSA council member

Association, the annual pro-am

include the BBC, RAF, Cadbury,

full range of window cleaning

and the driving force behind

golf tournament is a popular

Merck Sharpe and Dohme, and

services, Reflekt provides high

the golf day. “Our members are

fixture in the calendar. With a

Exxon Mobil, Thornton Tasker,

level cleaning and dusting,

always incredibly generous and

total of 20 teams taking part, six

CEO at NWC, said: “Reflekt is a

duct cleaning, canopy and roof

this year was no exception.”

of whom were participating for

perfect fit for us as it is a high

cleaning, cladding, fascia and

the first time, the tournament was

quality, value added, service

gutter cleaning, in all workplaces

bigger than ever.

oriented business with blue chip

including commercial buildings,

clients. The Nuneaton base will be

colleges and factories.

so much for our chairman’s

John Parrott, former snooker world champion and team captain on BBC’s Question of Sport, took

A team from Office Depot,

In addition to offering a

The acquisition has been

part and then entertained players

making its debut at the golf

beneficial to our clients in the area.

and guests after dinner with stories

day, emerged the winner, with

Integration into the NWC brand will

supported by further funding from

from his years playing and his

teams from Scott Janitorial and

not be rushed, so will be smooth

equity investor BGF, which has

time on the popular TV show. The

Polaris Plastics second and third

and seamless. We are delighted to

supported the business since July

evening was hosted by comedian

respectively. The top amateur

bring Reflekt’s team on board, with

2014. The latest funding round

Jed Stone and golfers and non-

player on the day was Simon

the first employee due to start the

brings the total BGF investment in

golfers alike were treated to a

Cooper of Northwood Hygiene.

NWC management development

NWC to £4.5 million.

spectacular display of golf trickery


programme, a bespoke training


12 NOVEMBER 2017


With Fortis industrial battery care there’s simply no comparison Discover the Fortis difference Call 0800 633 5532 Email Visit


y Peace of mind 5, 6 and 7 year warrant Professional and unbiased advice rger! 1.5 hour full charge with the fast cha opower Access Full battery management with Ibos/Micr a fortune!) 17th edition qualified electricians (save s One stop shop for all your battery need

? ? ?

One week product turnaround time n service Free, unbiased site survey & crash clea Risk-free maintenance contracts Pay As You Go options Rapid 4 hour first-time-fix Battery maintenance training packages


re Call us on 0800 633 5532 to find out mo

 Carpet Cleaning

 Marble Restoration

 Pressure Washing

 Window Cleaning

Specialist Periodic Cleaning carried out for cleaning and FM companies in London & South East at very competitive rates 0800 3898 690

All Clean Services Ad_HalfPagev2.indd 1

pg13 - November 2017 - fortis & all clean.indd 13

22/02/2017 10:47

18/10/2017 16:57



UK’s first ISSA UK/IE member networking event THE ISSA recently held its member networking and education event

Glenigan Ltd. ISSA director of international

partnership and ISSA wants to

chairman, Michel de Bruin, said:

nurture and facilitate

“Our industry is full of specialists

that experience.”

who are at the frontline in

hosted by member company

services, Dianna Steinbach,

Newell-Rubbermaid Commercial

also provided an overview of

Products, in Fradley Park, Lichfield.

current business resources and

Commercial Products’ commercial

hygienic places and keeping

It was the first ISSA event of its

membership benefits UK members

director and ISSA European

society healthy. However, our

kind for the cleaning and hygiene

can access. She said: “Along

Council representative for the UK/

industry is fragmented and

industry in the UK.

with our new ISSA endorsed UK

IE region, was instrumental in

exposed to attack - at a time

training programme, including

offering Rubbermaid’s corporate

when other industries pursue

cleaning and support service

our ‘Estimation made easy’ course

facility and staff support for the

disruption we must join forces,

businesses, suppliers, distributors,

and many resources we have

event. He said: “Our team at

connect, listen and find a more

consultants, and manufacturers,

available, events such as this are

Newell Brands was excited to work

powerful voice if we are to truly

the event’s theme focused on

just one of the many benefits

with ISSA to host the first Member

have strong influence to improve

the latest developments shaping

our members receive for being

Networking and eEducation event

the image and longevity of the

commercial cleaning in the

a part of the ISSA family. Our

in the UK. I was struck by the

cleaning industry. Such insights

UK. Guests were provided with

aspiration is to provide value to

level of networking and sharing

as those shared today lead to

impartial market insight about

our members by offering them

of ideas that took place in such a

making strategic decisions and

detergent chemical development

access to the latest knowledge

short period of time at the event

ultimately better profitability - for

and commercial property

and trends from local and global

- the industry clearly has a thirst

reinvestment in techniques that

construction trends and plans.

industry experts, along with the

for easily transferable, usable

future-proof our industry. We are

Delegates listened to the expert

engagement of networking with

information and ISSA is superbly

a strong force under the ISSA and

advice offered by two guest

fellow peers. Everyone is just one

placed to quench this with its

by coming together today we

speakers: Peter Smallwood, of

connection away from a new idea,

growing resources.”

have got the ball rolling.”

Smithers Apex, and Alan Willen, of

a new decision or a new business

Attended by delegates from

Paul Kelly, Newell-Rubbermaid

ISSA European Council

creating and maintaining


LGA calls for enforceable food hygiene signage bacteria in some of the country’s

of what’s going on in the kitchen, or

that should be welcomed by the

leading restaurant chains, it’s

behind closed doors and has been

professional cleaning industry says

again highlighted the need for us,

designed to encourage businesses

cleaning hardware manufacturer

as an industry, to do all we can to

to improve hygiene standards.

Robert Scott. “On one hand,

help the catering sector fulfil their

A food safety officer inspects

it seems to be something of a

obligations to the paying public.

a business to check that it meets

no-brainer - why would you not

This whole issue should raise the

the requirements of food hygiene

want to advertise the fact that

level of concern regarding the

law. The officer will check: How

your restaurant has a high level of

cleaning of all food preparation

hygienically the food is handled

cleanliness and hygiene standards

surfaces, floors and dining tables,

- how it is prepared, cooked,

and, on the other hand, consumers

and ensuring that the right

re-heated, cooled, and stored; the

should have easy access to the

products and training for their

condition of the structure of the

standards of an establishment they

use are used for each potentially

buildings - the cleanliness, layout,

ALL restaurants and takeaway

intend to visit,” said Alastair Scott,

hazardous surface area.”

lighting, ventilation, and other

outlets in England should be

sales director of Robert Scott.

This is an announcement

made to display their food hygiene

“The lack of a visible hygiene

The Food Hygiene Rating

facilities; and how the business

Scheme (FHRS) in England,

manages what it does to make

scores by law says the Local

rating in a business means that

Wales and Northern Ireland helps

sure food is safe and so that the

Government Association (LGA).

customers are left in the dark

consumers choose where to eat

officer can be confident standards

The body, that represents councils

on official kitchen cleanliness

out or shop for food by giving

will be maintained in the future.

in England, says the move should

levels when eating or buying food

them information about the

Each of these three elements is

be made as part of post-Brexit

there. As this announcement

hygiene standards in restaurants,

essential for making sure that

legislation and highlights the

follows quickly on the heels of

takeaways and food shops. It’s not

food hygiene standards meet

need for catering establishments

the recent disclosures by BBC’s

easy to judge hygiene standards

requirements and the food served

to demonstrate their hygiene

Watchdog programme, which

on appearance alone so the rating

or sold to you is safe to eat.

standards to the paying public.

found unacceptable levels of

gives potential customers an idea


14 NOVEMBER 2017


Take a closer look at Prochem carpet cleaning machines Fivestar Compact and versatile, cleans carpets, floors and upholstery

Polaris 800 Cleans large open areas of carpet quickly and easily

With an impressive list of specifications take a closer look at our range of carpet & upholstery cleaning machines. Superior build quality gives you robust performance and an investment that will reward you for years to come. And for total peace of mind our local distributor service is there to support you.

Steempro Powermax Powerful maintenance-free induction pump motor

Endeavor Includes built-in heat exchanger for instant hot water

Contact your local distributor for demonstrations and special offers.

Tel: 020 8974 1515

– Capital Cleaning

Management company Enjoy-Work’s iconic commercial development Chiswick Park in west London. The incumbent cleaning services provider has just been awarded a further three-year contract for its commitment to a premium quality service, to training, to caring for and sharing customer brand values, to being a valued service and community partner. The provider is JPC Cleaning.

020 7702 3700

JPC Cleaning is the premium London brand of professional support service provider, Regent Samsic

pg15 - November 2017 - prochem & regent.indd 15

25/10/2017 11:23



Are your workplace hygiene facilities equipped to deal with changing commuting trends? OUR impact on the environment and the need for a healthier lifestyle regularly make the headlines these days. As a result, commuting habits have changed in recent years with more people than ever cycling, walking and even jogging to work. According to a recent report published by the Institute of Employment Studies, over three quarters of a million people now commute to work by bike, an increase of over 13% since 2001. Supported by the government’s ‘Cycle to Work’ scheme, an increasing number of employers are actively encouraging their workers to cycle to work. Not only does this have a positive impact on the environment but it has been proven to promote a healthier workforce - a study by National Cycle Network found that, on average, employees who cycle to work take at least one day less off sick per year compared with workers who drive or take public transport. This increasingly active workforce has led to a number of organisations installing showers as a staff facility. Many workers have come to view shower facilities as the norm, and companies have had to factor into their costs the initial outlay of installation plus the ongoing costs of

hygiene products such as body washes, soaps and shampoos. However, cycling facilities offered by many workplaces are still falling short of employee needs and discouraging them from considering commuting by bike or other active methods. Recent research, commissioned by the British Council for Offices, found that just under half of offices do not have showers installed. If you are one of these companies, then this can lead to a number of problems for your cycling commuters, particularly in the area of workplace hygiene. If your employees are not able to wash after working up a sweat on their way to work then this will result in a build-up of bacteria which can be extremely bad for health, leading to body odour and potential infections. “When bacteria on our skin digest the contents of sweat, it produces by-products that release an odour,” explained Dr Arash Akhavan, founder and owner of the Dermatology and Laser Group. “These bacteria are most prevalent in our underarms, groin and


feet, making them the areas most at risk of infection.” We carry around 1000 types of bacteria on our bodies, including 40 types of fungus. While most of these are good for us, our bodies need help fighting off the bad bacteria with regular washing. If your employees are unable to shower after intense activity on their way to work then these bad bacteria will find their way around the office and onto the most touched points such as keyboards and mice, creating the perfect environment for cross-contamination and the spread of illnesses, especially if your office participates in hotdesking. If your company actively encourages cycling to work or wants to keep up with these changing trends in commuting perhaps now is the time to look at investing in your hygiene facilities to keep your workers healthy. To find out more about BICSc professional membership and accredited training visit WWW.BICS.ORG.UK

THINK BRIGGS. We’re delighted to announce that Briggs is now the national dealer for Hako in the UK. This appointment revolutionises the customer experience with Briggs’ renowned service offering; • 600 mobile engineers across the UK • 3-hour guaranteed response time to vehicle breakdowns • Fleet management through online portal • In-house financing and contract rental options Choose the market-leading range of Hako industrial cleaning equipment from Briggs and deliver the health and safety compliance and productive, clean working environment that your business demands. See how Briggs can deliver a cleaner solution for your business. Call 03301 23 98 50 or email


Complete Forklift Range; Access and Plant Equipment; Trusted Service Partners; Leading Management Information; Your Unique Solution; Think Briggs.

30636 Briggs HAKO 1/2 page Ad (128x185mm) AW.indd 1

16 NOVEMBER 2017

08/08/2017 09:26




The great outdoors Steve Harrington, outdoor sales manager for the Nilfisk Group, tells us how changes within the market are shaping products and service within the company’s outdoor division. THE Nilfisk outdoor division has expanded rapidly over recent years, fueled by strategic acquisition and organic growth across the sectors including contract cleaning, retail, local authorities, and industry. Significant trends within the industry have shaped both product development and service offerings.

key benefit is much higher rates of utilisation,

previously carried out manually. The weeds

meaning that machines are used across the

are attacked and removed at source without

tonne compact sweepers which were previously

seasons for a variety of tasks. This reduces

the use of toxic chemicals. Brush heads can

far more popular in Europe. There are several

capital expenditure, storage and maintenance

be easily turned and angled enabling perfect

advantages to using a compact sweeper over

costs considerably.

results on myriad surfaces including kerbs and

There has been a market shift towards 3.5

a larger truck mount. The most obvious is size

Utility machines likes the Nilfisk City Ranger

around lamp posts.

and accessibility within our crowded streets.

2250 have a range of over 20 all-season

The smaller size allows an operator to get on to

attachments including suction sweeping. The

Street washing capability

pavements, and in between street furniture and

four wheel drive, articulated machine is just

The top of the range City Ranger 3570, a four

bollards. Another major benefit of a machine

one metre wide and has a turning circle of 1.5

wheel drive, 51 horse power machine, has an

that weighs below 3500kg is that any operator

metres. Most attachments can be fitted without

impressive transport speed of 38 km/h. It is

with a standard driving licence is permitted to

the use of tools, simply pull a lever to connect

easily adapted for a wide range of functions but

drive it without any further DVLA test.

hydraulics and electrical connectors. It is easy

setting it apart is its unique ability to literally

to see how this technology has revolutionised

scrub and dry the street in one pass.

The new Nilfisk City Ranger 3570 is a classic example of this innovation, offering a much more powerful engine that provides incredible

work practices across the country. There is no doubt that the Nilfisk Group is

The street flusher solution combines two attachments, a front mounted spray bar with

hill climbing abilities whilst sweeping. The

leading the way in the all season arena, further

nozzles that pivot up to 25 degrees and a

model has adaptive control, similar to modern

building upon its intention to be that invaluable

large water tank that is fitted to the back of

cars, giving extra grip when needed. Controls

‘one stop shop’ for its client base.

the vehicle. The 1000 litre polyethylene tank

are one touch operation with eco mode for low

provides for powerful high pressure washing of

Weed ripping solution

up to 40 bar and is aided by a 10 metre hand

One of the most remarkable solutions offered

lance. Independent suspension maintains

Multi-tasking compact sweepers

by the range of multi-tasking equipment is

constant ground pressure on the squeegee

Another European trend that Nilfisk have taken

the weed ripping attachment being used

following the ground perfectly. Demonstrations

full advantage of is multi-tasking technology,

by Rochdale Council. Rochdale is using a

of all City Ranger models are available across

enabling transfer of the machines into the

liveried four wheel drive, 35 HP City Ranger

the UK from a dedicated outdoor team.

green and winter maintenance arena. The

2250 almost exclusively for weed ripping -


noise and low fuel sweeping.


NOVEMBER 2017 17



Taking a bite out of food waste The Christmas hospitality season is just around the corner and while some businesses will choose to celebrate in style at hotels and restaurants, others may be happier with an office ‘Secret Santa’ and a few sausage rolls. Whichever they choose, the issue of food waste is too important to be wrapped up and thrown away like used wrapping paper. Cleaning companies have a role to play in helping identify best routes for disposal, as Stephen Hill from Grundon Waste Management explains. Every year, thousands of tonnes of unwanted food are thrown away and during the festive season excess often becomes the norm. Over-catering for parties, all those extra roast potatoes and hard-boiled Brussels sprouts, plus heavyweight portions of Christmas puddings take their toll on the environment as well as waistlines.

18 NOVEMBER 2017

As an expert in food waste management, Grundon works hard to help customers look at new and different ways to dispose of unwanted food in a greener fashion. And, by working in partnership with cleaning and facilities management companies, it can also help to drive down waste management costs.

There are many benefits that can be achieved by introducing a dedicated food waste collection service and these include: n Installation of specially-designed under-the-counter 120 litre food waste bins for food preparation areas, such as in-house catering facilities and in the hospitality sector. n Ability to more closely monitor the amount of food waste and help with better stock and portion control and management. n The achievement of financial savings as, by removing heavy food waste from general waste, it can reduce the cost of collection and disposal. n Collection of segregated food waste by specialist food waste vehicles and delivery to anaerobic digestion facilities, where the waste generates green energy and bio-fertiliser. Grundon works with many food establishments, from large hotels and conference venues to village pubs, helping them to manage their food waste and providing tips and advice for managers and employees to help them WWW.CLEANINGMAG.COM


Bin benefits

Food waste in the UK hospitality sector

n A rounded bottom for easy cleaning and maintaining hygiene. n No bin bags required. n Clip-down, non-spill lids for quick disposal of cooking oils and liquids. n A design which is both lightweight for easy manoeuvrability and secure enough to eliminate access to pests. n Easy to weigh at the point of collection, helping kitchen staff to keep track of wastage.

understand the benefits of segregation. Kay Chandler, who owns and runs the award-winning White Hart pub and restaurant at Fyfield, in Oxfordshire, with her head chef husband Mark, says this is really important. “Grundon’s Tracy Richardson was very helpful, she had been talking to us about the idea for a while and showed us how the figures worked,” said Kay. “Now we wish we had said yes sooner, because we are benefiting both financially and in terms of being more environmentally friendly. Everyone was used to putting everything in one bin, but when I showed the team the financial impact and how much more it cost us if we didn’t separate food, they could see it made sense. Now they’ve really embraced the idea of segregation - they know it works and they’ve really got into the habit of doing it every day.” It’s not just the hospitality sector where food segregation can work best. Many larger businesses have in-house catering or conference facilities, or are involved in the food service and retail sectors, where adopting such a system can also achieve real benefits. Smaller organisations can also adopt food waste segregation by having smaller kitchen caddies in their kitchen or refreshment areas. Another subject related to food waste often in the news, is that of fatbergs - major build-ups of fats, oils and greases which clog up our sewers WWW.CLEANINGMAG.COM 


n 76,000 tonnes of food waste is wasted by fast food restaurants every year. n Annually, food waste costs the UK restaurant sector £682 million, based on 199,000 tonnes of food wastage. n The UK hotel sector wastes 79,000 tonnes of food each year at a cost of £318 million. n 920,000 tonnes of food is thrown away by the hospitality sector each year. n Food wasted in the hospitality sector is equivalent to 1.3 billion meals.keep track of wastage.

- often caused because food outlets don’t have the correct procedures in place to dispose of such liquids and food waste. Installing a grease trap on commercial sinks will separate larger quantities of liquids, solid fats and oils from water to prevent them entering the sewerage system - these can then be professionally emptied and cleaned. In addition, changing to a food waste collection service rather than scraping unwanted food down the sink to be ground up by a macerator - which can place an extra load on an ageing sewer system - is a much cleaner alternative. At Grundon, our expertise and track

record means we know the ideas that work best and, in conjunction with our cleaning and FM partners, we can make a real difference to tackling the food waste mountain. We cannot afford to continue to throw away such large quantities of food waste and we advocate that it should no longer be seen as a disposable commodity - it is a valuable resource and it’s time that it was viewed that way. For more information on dealing with food waste, please contact or call us on 01753 686 777. WWW.GRUNDON.COM

NOVEMBER 2017 19



Apprenticeship Levy and all that Chris James, chief executive officer at WAMITAB, reports. THE world of education and skills is

the old frameworks for apprenticeships in England. WAMITAB is involved

confusing and characterised by

attractive. There is a requirement that each apprentice lasts a minimum of 12 months plus at

constant change. It seems that

in the development of a number

least 20% of the learning must be done ‘off-the-

new policies hardly have a chance

of Trailblazer Apprenticeship

job’. This equates to one day per week spent in

to work before a new government

Standards for the sector including

learning, which is a tall order for some job roles

minister introduces a ‘better’ way

cleaning and waste management,

and in some industries.

of doing things. Even with over 30

though how these are categorised is likely to cause some confusion.

years in the education sector, I find it

Are you looking for an apprenticeship

hard to keep up and make sense of it all it but it must be especially tough for those outside

in waste and recycling? You will find it listed

the sector.

under Agriculture, Environmental and Animal

Apprenticeships may be where the funding is concentrated in England but are they necessarily the most relevant route to develop the skills of staff in all occupations? It is interesting to note that whilst the levy

Care - along with crop technicians and farriers.

is paid by all UK employers meeting the pay

ups in education for a generation when the

Meanwhile the cleaning apprenticeship standard

threshold, it is only in England that the funding

Apprenticeship Levy was introduced, which is

appears in the Catering and Hospitality category

pot has to be used for apprenticeships. In

estimated to bring in circa £3 billion each year.

along with fishmonger and commis chef - I’m not

Northern Ireland, Scotland and Wales there

sure whether cleaning services companies in,

are different rules for how the money can be

employers are paying then it is not a big deal, but

say, higher education or the health sector would

accessed and what it can be used for.

for the large employers with an annual wages bill

think to look there? Facilities management

of over £3 million, a 0.5% payment is significant.

apprenticeships appear under the Construction

Some employers are paying £2 million or more

heading, which has more logic. The categories

so it is clear that there is considerable pressure to

reflect the 15 technical routes that form the

ensure this is as ‘cost neutral’ as possible - so it is

future of post-16 technical education in England

no surprise that the take up of apprenticeships

- the so-called T-Levels should be fully on stream

WAMITAB is a member of the British Cleaning

has increased.

by September 2022.

Council. Any views expressed by Council members

Spring 2017 saw one of the biggest shake

You could argue that as less than 2% of UK

Whilst it is excellent that the new

As part of the change, new Trailblazer

I said the world of education and skills is confusing! To find out more on the work of WAMITAB visit WWW.WAMITAB.ORG.UK

are not necessarily shared by the BCC itself.

standards, developed with input from the

apprenticeship standards are employer-led,


employers, will gradually be phased in to replace

there are some aspects that may be less


The Professional Independent Registered Trade Association for

Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online shopping at: Federation of Window Cleaners Tel: 0161 432 8754 / 0161 432 9280 Email: – Web:

20 NOVEMBER 2017



How shall I save the planet today?


Add this to the elimination of the more obvious costs of paper storage, which include buying paper, spending personnel resources on filing and finding documents, increasing square footage for physical file storage, and recovering from disastrous flood or fire damage, and it’s clear that going paperless makes a major environmental, as well as financial, contribution. Going paperless has been a gradual and challenging transformation for us, with two key stages: firstly, the

Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports.

systematic indexation and storage of digital business documents, and secondly, the training of staff in

LAST month I mentioned the work involved in

I say I retrieved it from the

maintaining ISO accreditations. As anyone who is

quality drive on our document

manage our key business processes

currently transitioning to ISO14001 will know, it’s

management system. Because

and automate the flow of files around

no longer enough just to list your environmental

for us at So Clean, that’s the real

impacts and have a broad strategy around

environmental dividend, the fact that we are well

authorisation. Our business management

mitigating them. From now on, you must show

on our way now to becoming a paperless office.

software, TemplaCMS, which takes care of

you’re actually doing something about it.

Before the Internet entered our lives, the

the software applications used to

the company, including electronic

everything from payroll and accounts to

average office worker apparently went through

quality auditing and customer service, has

Over the last few years, we have steadily built

8500 sheets of copier paper a year and generated

been the key to making it all happen.

up our green credentials through the use

just under one kilo of waste paper every day

of electronic quality auditing, eco-friendly

or a quarter of a ton per year. Meanwhile, the

action plan is now as much about the

chemicals, microfiber, and, more recently, ‘no

Environmental Protection Agency reports that

electronic office as it is about using this or that

chemical’ cleaning. The question is: at what

a reduction in one ton of paper production -

chemical or machinery. Of course we still use

point do these practices just become the norm,

in other words four staff working in a mainly

some paper, but the recycling bins remind us

meaning that to maintain your environmental

paperless environment - saves the equivalent

that we are still trying to kick that habit. To

accreditation, as well as satisfy your clients’

of 1400kg of CO2 per year, which also happens

me it’s also a way for the contract cleaning

constant thirst for innovation, you have to come

to be the average CO2 produced by a vehicle

industry to demonstrate to clients that we are

up with something new?

doing 10,000 kilometres. This means that in our

as modern and forward thinking as any of their

virtually paperless office of six staff, we are saving

other suppliers.

the CO2 equivalent of one vehicle per annum.


At first glance, I thought this wasn’t an issue.

So, at the start of our transition I reached for our environmental action plan, or should

What this means is that our environmental

Cordless Gum Removal Simple, quiet gum busting for up to 6 hours... GB Compact

Who you gonna call...?





NOVEMBER 2017 21



Polo to tropical medicine - more success for Regent Samsic

brand Ralph Lauren appointed the Coventry-based service support

Paternoster Square site at St Pauls. Regent Samsic London is the

provider to clean its UK retail

newly incumbent cleaning and

outlets as part of a global contract

security services provider to supply

won by French parent, Groupe

cleaning and security services to

Samsic. The £750,000 contract

the capital’s School of Hygiene

takes in 16 stores and four offices

and Tropical Medicine within

in the UK and a further two stores

a contract valued at almost £1

in Ireland. It’s the second major

million. The London School of

high street fashion win this year

Hygiene and Tropical Medicine is a

for Regent Samsic which, in the

world-leading centre for research

spring, won the contract to provide

and postgraduate education in

horizontal and vertical cleaning to

public and global health with over

Hugo Boss’s 40 retail sites across

4000 students and more than 1000

the UK.

staff working in over 100 countries

In London, Regent Samsic’s

across the world. Premises

premium provider, JPC Cleaning,

include the School’s principal site

has been awarded the contract to

in Keppel Street in Bloomsbury,

provide cleaning services to the

London and its faculty in Tavistock

city’s Broadgate campus. The 30-


acre mixed-use campus in the City

In Leeds, Regent Samsic’s

of London is jointly owned by British

northern operation has won

Land and GIC and is JPC client,

leisure cleaning accounts with

Broadgate Estates, biggest contract.

Leeds University’s Edge Fitness

THE second quarter of 2017 saw

gains, including fashion icon

The announcement follows JPC

Centre and the new £5 million

further uplift in Regent Samsic’s

Ralph Lauren.

being re-awarded the cleaning

Brownlee Centre and cycle track.

contract for Broadgate Estates


market share with key contract

Apparel and home interiors

Cheapside contract grows London portfolio

Top of the class


cleaning. To ensure the building

were aware of their ability to


awarded a three-year contract

is maintained to an exceptional

manage complex facilities to an

awarded a three-year contract by

by Workman LLP, the property

standard, Incentive QAS will

exceptional standard. They are a

Babcock International to provide

management and building

deploy a team of four, three of

forward-thinking company who

a full range of cleaning services

consultancy firm, to provide

which transferred via TUPE, at the

continuously look to improve their

at Salesian School in Chertsey,

a range of soft services at

building from Monday to Friday.

service by investing in technology

Surrey. Incentive QAS impressed

80 Cheapside in the City of

The team includes a dedicated

and their people on the ground.

the facilities management

London. Incentive QAS and sister

supervisor who will oversee day-

We look forward to working closely

organisation with its ability to

company, Incentive FM, currently

to-day operations.

with them at 80 Cheapside for at

fully mobilise operations in just

least the next three years.”

four weeks - despite no staff

deliver solutions at several of

Incentive QAS was awarded

Workman’s regional shopping

the contract following a tender

centres, but this represents the

process against four competitors.

director at Incentive QAS, said:

first commercial property contract

Workman visited the St Botolph

“This important contract with

agreement, Incentive QAS will

between the two organisations.

Building, a contemporary office

Workman further strengthens

deploy a flow cleaning regime

Jamie Wright, managing

transferring under TUPE. Under the terms of the

space in Aldgate, where Incentive

our presence in the City of

where staff will strategically

let property is also home to

QAS provides a range of cleaning

London. To help us deliver an

work together as a single unit to

Workman’s city office, which is

and associated services. During

efficient and streamlined service,

efficiently clean the entire facility,

located within one of the building’s

the visit, the team was impressed

we have deployed the LEVIY

including offices, classrooms, the

seven floors. Under the terms

with the company’s approach to

contract management system

canteen, the sports hall, toilets, and

of the contract, Incentive QAS

innovation and use of technology

at the facility. This will provide

external areas. This model ensures

will be responsible for cleaning

to improve efficiencies.

us with a complete overview of

minimal disruption for students

the operation, leading to huge

and staff during the school day.

The 94,211 square-foot multi-

all communal areas, daytime

Ross Ackland, regional

Incentive QAS mobilised the

housekeeping, washroom services,

facilities manager at Workman,

efficiency gains that will benefit all

consumables supply, pest control,

said: “Having previously

the tenants in the building.”

contract in four-weeks.

waste management, and window

worked with Incentive QAS, we



22 NOVEMBER 2017




Partnership deal with Old Spitalfields Market AXIS Group has strengthened its

taking advantage of the client’s offer

relationship with Old Spitalfields

to all tenderers to discuss their vision

Market with the addition of a new,

for the market going forward. It

five-year contract to deliver cleaning

delivered a package of services that

and pest control services. The group

was both strong and flexible.

has already been providing security on site since 2014. As part of the integrated

Axis Group is aware of the constant need for change at Old Spitalfields Market and will use

solution, Axis has developed

Overtec for traceability and auditing.

the role of ‘customer experience

This innovative mobile technology

manager’. This changes the focus

will help the team embrace the

from ‘traditional’, inward-looking

changes and manage the customer

cleaning and security, into focussing

flows, as well as build dynamic

on the customer experience and

cleaning and security routines.

satisfaction with the service. Old Spitalfields Market is a

Simon Giles, chief operating officer at Axis Cleaning and Support

popular London destination for

Services, said: “We are extremely

shopping, eating and relaxing, and

excited about working with Old

attracts visitors from all over the UK,

Spitalfields Market to strengthen

as well as tourists from around the

its position as one of the premier

world. It has recently added a new

tourist and visitor destinations in

food court and Axis Group will be

the City. It is also an example of

providing front- and back-of-house

the Axis Group coming together

services to support this new venture.

to deliver a range of best-in-class

Instrumental in the success for

If cleaning is your business, you should make it our business

support services to exceed our

Axis Group was engagement with the

client’s expectations.”

client in all the pre-tender stages,


Broadgate campus awards major cleaning contract JPC has won a major contract to

three-year contract by the client for

clean the city’s Broadgate campus.

its commitment to a premium quality

The 30-acre mixed-use campus in the

service, to training, to caring for and

City of London is jointly owned by

sharing customer brand values,

British Land and GIC and is JPC client,

and to being a valued service and

Broadgate Estates, biggest contract.

community partner. John Conry Jnr

JPC Cleaning’s managing

continued: “The professionalism and

director, John Conry Jnr, said: “We

dedication that is delivered by our

are very proud to have won this

site teams on a daily basis is the sole

contract. It further testifies as to

reason why we are in the fortunate

both our reputation and capability

position to be winning such high

to deliver five-star standards, and

profile and exclusive contracts.”

is an honour to be servicing this


fantastic development and be entrusted with its future.” The announcement follows JPC being re-awarded the cleaning contract for Broadgate Estates Paternoster Square site at St Pauls.

Nilfisk helps strengthen your competitive position by providing you with professional and innovative cleaning solutions. As your reliable partner, we can help you optimise performance and productivity, reduce operational costs, and meet changing needs with our broad range of cleaning machines and flexible service offerings. Whatever the application, see how we can help at Tel. 01768 868995

As incumbent cleaning services provider, JPC was awarded a further



NOVEMBER 2017 23



Face to Face

with Peter Hradisky, managing director of Lyreco WISE (Wales, England, Scotland and Ireland). Lyreco is a huge business, very well known in certain market sectors. Could you explain the background to the company, its history, reach both national and international, and sector successes?

Cleaning and hygiene products have always been a feature of Lyreco’s catalogue, so what has changed with its recent sharper focus on the sector?

customers products that are high quality,

It’s long been an area of growth for us

when it comes to cleaning and hygiene,

Well we started out as a small book shop

and we’ve always looked for new ways to

but we also don’t want to bombard our

back in 1926 in the north of France. Fast-

capitalise on that, but it was in 2014 that we

customers with every type of multi-purpose

forward to 2017 and we are a global

looked at the rest of the market and realised

cleaner under the sun. There is such thing as

business, offering not just your traditional

we had something they didn’t… our logistics

too much choice, not all of our competitors

office products that some may know us for,

platform. We’d already established service

get that.

but anything we deem to be a ‘workplace

standards unlike anything the cleaning and

solution’. You could say that’s where our

hygiene market had seen, and we used this

expansion into the cleaning and hygiene

advantage as a springboard into the wider

industry started - we broke out of the office

industry. We’ve not looked back since.

environment and set our sights on new

That being said, we have a clear vision here at Lyreco. We aim to give our cost effective, and suitable for their individual needs. We know there’s no ‘one size fits all’

Lyreco is known for its logistics expertise. How will this benefit the cleaning and hygiene sector? Let’s be honest, cleaning and hygiene products are not always at the forefront of

now including contract cleaners, large retail

Have you increased your cleaning and hygiene product range as a result of this new focus on the cleaning sector?

groups, healthcare providers, and almost

Yes, we absolutely had to increase both our

replenishment service that’s hassle-free.

everything else in-between.

product range and our network of suppliers.

This also helps to minimise the storage

product ranges: PPE, catering and hygiene, to name a few. We’ve seen great success in these new markets, with our customer portfolio

24 NOVEMBER 2017

a customer’s mind and so planning can be difficult. Our ‘just in time’ delivery service means that we can offer an extremely reliable




space needed for bulky items like toilet

NDC boasts one of the largest solar farms

rolls and hand towels. You don’t need to

in the UK with 13,860 solar panels - in our

keep a skyscraper of toilet roll in your store

first year, it generated enough energy to

cupboard when you’re a Lyreco customer,

cover the consumption of 935 houses. Our

because we do that bit for you, and we’ll even

environmental responsibility doesn’t stop

deliver it next day!

at rooftops though, we carry this passion with us when considering our product

The cleaning sector demands accurate order fulfilment and next day delivery of goods. How will you meet this demand?

ranges too. When you place an order on

We already do - place an order before 5.30pm

it’s harder to be environmentally responsible

we deliver it next day, on a Lyreco vehicle, by

with cleaning products, however, and that’s

a Lyreco driver, straight to your desk or store

why this year we unveiled our own range of

cupboard. That is our service standard. We

environmentally friendly cleaning products…

have an industry leading picking accuracy of

BioForce! We collaborated with InnuScience

99.96% and our ‘on time, in full’ rate averages

to bring this product range to market, giving

at 99.6%. It’s this trusted delivery service that

our customers just another great reason to

the Lyreco website, we give you the option to ‘Go Green’, transforming your chosen products into ‘green’ alternatives. We know

consider their environmental impact.

sets us apart from our competitors. relatively new player in the cleaning and

This is a crowded market place. How will you compete and succeed against other established businesses?

and the answer to customers looking to truly

Looking forward, what are Lyreco’s ambitions within the cleaning and hygiene sector?

consolidate their supply chain.

We’ve already increased our sales turnover

hygiene market, but we’re well established in other markets - we’re a one-stop shop

on cleaning and hygiene products threefold

We have a few tricks up our sleeve. We’ve

since 2014, and we’re going to more than

personal account manager, an award winning

Environmental protection is an increasingly important consideration when specifying cleaning products. Will your product offering reflect this?

customer service team and a procurement

Lyreco has a great reputation when it

standards of the whole industry whilst we’re

team dedicated to sourcing products at your

comes to sustainable solutions and

at it.

personal request. We also might still be a

environmental protection. Our Shropshire


already spoken about our logistics platform and the advantage this gives us, but we also have a lot more to offer our customers. With Lyreco you have access to your own


double that again over the next three years. Lyreco is now in an ideal position to provide a consolidated solution to every industry sector, and we’re going to raise the service

NOVEMBER 2017 25



Face to Face

cleaning service contractors out there,

with Sean Taylor, deputy chairman of the CSSA

business in the UK so challenging.

thousands of associated companies that support those contractors and nearly half a million employees that represent the cleaning industry. Each one of those people relies on the industry to support themselves and their families, and we care passionately about making sure that the industry gives them the support they need. We care that their livelihood isn’t taken away. We care that their wages are protected. We care that they’re able to keep standards high, and that they’re not affected by recessions and cuts and all the other things that make running a The CSSA is the only organisation that singularly represents the cleaning industry at a government level, and it exists for four clearly

For those that haven’t been involved with the CSSA before, can you provide some background?

employees. And, over our

defined reasons:

50 years we’ve lobbied the

1: Growth: To help cleaning

government on a whole heap

businesses to grow, get new

The CSSA is the leading trade association that

of issues including minimum

customers, retain existing

represents the cleaning industry in the UK. For

wage, immigration and TUPE.

over 50 years now we’ve provided a national

But today’s a whole different

voice for contract cleaning companies all over


the country, talking to government on their

With Brexit around the corner, and the

customers, and help the owners, leaders and managers to create the income and profit they want for themselves and their families.

behalf, giving our members valuable content

free movement of people within the EU in the

2: Compliance: To help cleaning businesses

and advice to make their businesses better

balance, we’re about to go into unprecedented

stay legal and compliant when it comes to

and stronger. What’s been really interesting is

waters as far as our migrant workers are

the hiring, management and transfer of staff,

how we have managed to bring the industry


keeping them safe and protected when it

together with a mixture of informal and formal

I don’t like to talk recession but the economic

comes to the law.

events. There are the critics that talk about ‘old

world is still indifferent at best and ‘austerity’

3: Change: To lobby for change, talking to the

boys clubs’ – and there are definitely strong

remains on the lips of many in the UK. Budget

government on behalf of the cleaning industry,

alliances in the sector – but to me this shows

cuts are being made left, right and centre,

endeavouring to ensure all legislation is

the huge strength of relationship in the sector

eating into our margins and making running a

favourable for our industry and the individuals

and huge community feel to the sector.

cleaning business even more challenging.

in it, as well trying to effect change amongst

The CSSA has deep roots in the industry and is

With technology evolving rapidly and

ourselves, changing widely held industry

well known but it is also an organisation that

aggressively, the entire complexion of running

attitudes and promoting positivity.

has evolved and changed. There is a real energy

a cleaning business is beginning to change, and

4: Innovation: To be at the forefront of

about the organisation with a new leadership

it’ll be the smart, switched-on and informed

innovation, sharing best practices with our

team that is steering a more dynamic future.

cleaning businesses that stay afloat when the

members and driving the industry forward with

technology revolution truly hits our industry.

new technology.

What challenges are facing the cleaning industry?

good thing or a bad thing, depending on how

crystal clear one - we want to make the cleaning

If you stop and think for a minute you will see

well prepared you are, how informed you are

industry better for everyone who is part of it.

that there has never been a more challenging

and how motivated you are to succeed for

time for the industry. We are living in a period of

yourself, for this industry, your employees, and

real change, politically, socially, technologically,

for the people at home that you care about.

In short, change is afoot. Which can be a

and financially. It is hard as a business leader to

We care passionately about our goal, and it’s a

Can you provide more detail on what you do for your members? For many, just the fact that we’re ‘on your side’

In this challenging environment, how can the CSSA assist?

and that we’ll be working behind the scenes

the CSSA was set up in the first place was to

Although there has never been a more

our industry will be enough encouragement to

deal with specific government legislation

challenging time for the industry, there’s never

sign up.

- Selective Employment Tax for those that

been a more rewarding one either.

• We represent the UK cleaning industry on

keep up but the price of survival is ‘change’. If you go back in history the whole the reason

remember - penalising our industry and our 26 NOVEMBER 2017

We know that there are thousands of

to benefit you personally and positively shape

HM Home Office’s Immigration and Border




Policy Directorate (IBPD) with specific interest

fantastic opportunity to learn from the brightest

on illegal migration, identity security and

minds in our industry and provides you with

term gain, but for the long-term, profitable


actionable, tangible advice that will help you

future of an industry that does so much good

grow and sustain your cleaning business.

for so many people.

• We represent the UK cleaning industry on

• An organisation that doesn’t look at short-

HM Health & Safety Executive (HSE) Cleaning

4: Discounted CSSA member rates for your

Industry Liaison Forum (CILF).

public and employee liability insurance.

hospitals wouldn’t be fit for purpose. Absences

5: Access to our private Facebook and

in offices due to sickness would be hugely costly

HM Department for Business, Energy and

LinkedIn groups.

for our economy. The list goes on. But unless we

Industrial Strategy (BEIS), including Sir David

6: A high-resolution CSSA logo.

protect our industry, then the worst can - and

Matthew’s Labour Market Enforcement

Your CSSA logo will be free for you to use on

will - happen.


your website, your marketing materials and

• We represent the UK cleaning industry in

Without a professional cleaning industry

your vehicle livery as long as you’re a member.

What does it cost to join?

the Living Wage Service Provider Leadership

7: Members only website section.

When you consider exactly what you


8: A dedicated helpline.

get when you come on board as a CSSA

• We represent the UK cleaning industry at the

The helpline gives you unfettered access to the

member, you could be forgiven for thinking

European Federation of Cleaning Industries

CSSA team, which can give you bespoke advice

that you’d be looking at a substantial

(EFCI) through our seat on the British Cleaning

on marketing, staffing, staying legal, dealing with

investment to join, which is why you’ll be

Council (BCC).

governmental issues, and pretty much anything

pleasantly surprised to learn that, for the

else you could possibly need help with.

first tier of membership, your investment

9: Access to the CSSA board.

starts from just £45 a month. It goes up

The CSSA board comprises 12 individuals, all

in fixed bands based on the size of your

a lot more to being a member than that. We

with their own specialist expertise, and as a

business. At whatever band you fit the

have managed to pack a lot more value into the

member, you have access to this group.

fee is fixed (not % based) and the top tier


10: Your voice, heard at governmental level.

maximum is £250 per month.

• We represent the UK cleaning industry on

• We are UK director on the World Federation of Building Services Contractors (WFBSC). I was a joiner for this very reason but there’s

As a CSSA member, you have access to

Right now, the CSSA sits on three boards at

This is a change from the old charges

an exclusive community of individuals and

governmental level, dealing with health and safety,

applied which were all % led – the larger

businesses within the contract cleaning

immigration and business working practices.

companies still pay more but it is nothing

industry. Via a mix of online and offline

like the past. And when you consider that the

its businesses, safe in the knowledge that, in

How crucial is the CSSA in securing a healthy future for the UK’s cleaning sector?

addition to membership perks, there is a 50-

When you are managing your day to day

year old, long established organisation lobbying

responsibilities people generally have little

organisation that represents the cleaning industry

for the cleaning industry, fighting the corner

time to consider the wider issues - politically,

at a government level, fighting your corner.

and doing all it can to improve things.

socially, technologically, and financially. This is

content, live events and distance learning, this community gets the support it needs to run

fees are all applied to the work of the CSSA so reward back to the cleaning industry will be benefited in equal measure. From just £45 a month, you have the only

you access:

heart and as a member you will have:

Finally, how can our readers join the CSSA?

1: Three ‘members only’ content-rich events

• An organisation that cares about improving

Joining the CSSA couldn’t be easier. Simply

When you come on board with the CSSA,

each year. Each event features keynote presentations

an organisation that has your best interests at

your life and your employees’ lives. • An organisation that knows that delivering a

visit our website – – and follow the ‘membership’ link. We look forward

delivered by experts and designed to help you

cheaper service isn’t a viable business strategy,

to welcoming you as a member, and to

grow and sustain a profitable cleaning business

and that the craft and skill of our industry

working with you for the benefit of our industry

as well as giving you opportunities to network

needs to be protected.

as a whole.

and share best practice with fellow cleaners all over the UK. 2: Two ‘social’ events. We’re well aware how powerful a fraternity is, and that’s why we take socialising seriously - it’s a key part of the CSSA membership. 3: A copy of our exclusive six monthly printed newsletter and other regular digital bulletins. Packed full of valuable articles and insights from industry experts, updates on our governmental activities and advice on everything from marketing to staying legally compliant, your newsletter gives you another


NOVEMBER 2017 27



10 myths about scrubber dryers Share these myth busters – supplied by Kärcher UK - with your cleaning team, and you could be cleaning more effectively in next to no time

1. It’s not worth it for a small space:

places the onus on operators to cordon off their

than their predecessors for cable-free cleaning of

In reality, you’d need to be cleaning a very small

work area as a slip hazard and return to remove

even large expanses. They’ve also paved the way

space - sub 20m2 - before this statement would

signage promptly once the area has dried. For

for more compact solutions, reduced machine

be true. Scrubber dryers can be picked up for

this reason, if you do need to wash down walls

weight and better economics - making solutions

as little as 70p per day [1]. As compact and easy

and equipment, it’s worth considering using a

more effective than ever before, as well as

to use as a domestic upright vacuum cleaner,

scrubber dryer in tandem to dry out the floor for

providing longer cleaning windows due to quiet

entry level models such as Kärcher’s BR 30/4

faster reuse.

running and discreet appearance.

3. You can’t use them on textured flooring:

6. You can’t use them outside:

your janitorial cupboard. If you need to tackle mid-sized yet cluttered or awkward shaped

Actually, you can clean all sorts of unexpected

dry in a single pass are perfect for outdoor use,

areas, check out models with F1-inspired KART

floor types with the right roller or disc head,

where they tackle leaves, litter and other small

‘steering wheel’ design for 200° head turning

including flagstones, textured safety flooring

debris as well as tyre marks and spills. Kärcher’s

and excellent corner cleaning.

(there’s a special hi-low roller for this), and

B 300 RI has been earning a reputation for

even carpet and parquet with care [2]. Look for

itself tackling car parks, stadia and distribution

2. It’s better to use a hose or pressure washer:

models with easy, tool-free disc/roller change

centre yards with ease since its launch last

to make your machine work even harder for

year - the machine can cover up to 16,550m2/

While it may be common practice in changing

you, multitasking with different floor types and

hour, despite its comparatively small 1755mm

rooms, poolside, and even in the food industry,

levels of soiling.

working width.

remove excess moisture afterwards, which

4. They’re complicated to use:

7. They’re expensive:

leaves areas out of bounds for far longer than

Although the machines are incorporating more

By selecting your scrubber dryer size according

necessary. Instead of a scrubber dryer that dries

and more sophisticated technology, they’re

to the size of area you need to clean, you can be

as it goes, hosing and washing down requires

also becoming simpler to use. For example

confident you’ll see a return on your investment

waiting for areas to dry naturally - which takes

EASY-operation provides a one-turn switch for

even longer if cold water has been used. This

all functions, with no need for extensive training.

C are quick and easy to transport and take up no more floor space than a mop and bucket in

Combination machines which sweep, scrub and

cleaning with a hose or pressure washer won’t

continued on page 30

Kärcher’s unique KIK (Kärcher Intelligent Key) can determine settings - including travel speed, brush speed, detergent control, and even language settings (17 languages are currently available). Programmable per floor type or operator specific, this can give considerable whole life cost savings and minimise the risk of user error.

5. You need mains power: Modern battery technology has revolutionised the scrubber dryer landscape. New lithium-ion batteries are lighter, last longer and charge faster 28 NOVEMBER 2017


ONE STOP SHOP FOR YOUR HYGIENE NEEDS pg29 - November 20171 - lyreco.indd 29 Hygiene Advert.indd

19/10/2017 15:25 12:04



through productivity savings that more than

investing in floor cleaning machines through

outweigh your upfront investment. Kärcher’s

lost efficiency. Area coverage with a mop

new micro ride-on, the BD 50/70 R Classic, has

is 465m2/hour versus 900 m2/hour with the

been designed especially for the cost conscious

smallest scrubber dryer - before factoring in

to bridge the step up into the ride-on class. It

additional drying time. Moreover emptying,

delivers 2500 m /hour performance, despite

filling and moving of open mop buckets poses

being just 590mm wide - and all for the price

a health risk to operators. Besides the extra

tag of walk-behind machine. Finance and

time taken to clean floors effectively, mop and

lease packages are also available and can

bucket cleaning leaves floors wet, encouraging

help unlock productivity savings straight away

bacteria to spread and creating slip hazards.


without upfront investment. Kärcher is currently offering six months repayment free on many

9. My floor is clean:

of its scrubber dryers and sweepers, allowing

Modern floor coverings are specially designed

as leaving excess detergent residue, a dirty

customers to clean now, pay later (see www.

not to show the dirt. It doesn’t mean they

or wet floor loses its slip resistant properties For lifetime savings,

aren’t dirty. Owners often become blind to the

and can cause new dirt to bind to the floor

consider optional extras such as detergent

accumulated dirt on their floors as it’s such

faster. Left untreated, many spills and deposits

dosing, autofill and autorinse, which deliver

a gradual, incremental build up - indeed the

can cause long term stains and degradation

rapid payback. Likewise, choose a machine

famous Kärcher ‘white stripe demo’ often leaves

- such as cracked lino - that are either costly

that features an eco mode and you’ll be saving

customers incredulous having not seen the

or impossible to remove. If you do find your

energy, water and detergent consumption

original colour of their floor for so long (and the

floor is no longer looking as new as it once

during less intensive cleaning tasks. With the

colour of the water in the dirty tank is another

was, thanks to their easy configuration options,

added benefit of extended run times on battery

tell-tale sign).

most Kärcher machines used to perform daily maintenance cleaning can also be used for

models, quieter operation and - in the case

deep cleaning and restorative care too.

may also be able to claim 100% first year tax

10. You don’t need them on a new floor:

relief under the government’s Water Efficient

Many flooring manufacturers now recommend

to the efficiency, productivity and cleanliness of

Technology ECA scheme (see www.kaercher.

using scrubber dryers as part of your cleaning

your business, visit

com/uk/ECA for details).

and maintenance programme to help protect


of most Kärcher models over 40 litres - you

To find out how Kärcher can make a difference

your flooring investment, preserving its

8. You can do just as well with a mop and bucket:

appearance, lifespan and slip resistance. This

Traditional wet mopping may seem like a low

to be traipsed in from entranceways requiring

[2] Always consult a specialist such as Kärcher

cost method of floor cleaning but it only ever

more frequent cleaning attention to prevent

before undertaking mechanical cleaning

skims the surface being cleaned and over

lasting damage. Whether it’s been too long

on an unfamiliar/specialist surface.

time can actually cost many times more than

between cleans or poor cleaning practice, such

time of year in particular, mud and salt begin

[1] Based on a five year finance lease for a Kärcher BR 30/4 C.

Cleaning on all cylinders If rotaries are arguably more versatile and productive, why are scrubber dryers often indispensable? The answer’s largely cylindrical, explains Gordon McVean, international sales and marketing director at Truvox International. THERE are more ways than one to clean a

we have an even-handed perspective on the

can achieve very high speeds for burnishing,

floor, and still produce consistently satisfactory

cylindrical brush versus disc cleaning debate.

but the 200-400rpm range is suited to cleaning

results. Rotaries and scrubber dryers both do it,

Firstly, a quick summary of why we’re founder

and maintenance, when large swathes of hard

day in, day out, which is why buyers sometimes

members of the rotary fan club.

flooring can be tackled in a comparatively short

struggle when choosing between them.

Rotaries are one of the most common

time. Productivity rates range from more than

cleaning machines in use worldwide, and for

400m2/hour to 560m2/hour. Depending on

what’s better, depending on the type and mix

good reasons. They can undertake a wide variety

the speed and pad or brush attached, a rotary

of floors, their usage, and the comparative

of cleaning tasks. Contract cleaners and facilities

can glide through diverse tasks, from spray

advantages of the brush and disc technology

managers appreciate how cost-effective they

cleaning and scrubbing to polishing and bonnet

used by scrubber dryers and rotaries respectively.

can be. And improvements in recent years have

mopping carpets. This versatility is one of the

made them even easier to operate.

main drivers of their popularity.

Often it’s not a matter of right or wrong, but

As a manufacturer producing both machine types, including variants on the two themes, 30 NOVEMBER 2017

Discs, whether driven by a belt or directly,

A strong claim to the versatility title can




Impressive though that is, the machine goes further. The Multiwash turns in the same consistently high cleaning results across such a range of surfaces, it’s the all-terrain machine of floor cleaning. Its territory ranges from laminates, vinyl tiles, and linoleum to concrete, marble, stone, and slate. This wide range also includes some surfaces that are problematical for other cleaning machines, such as safety floors and those with rubber studs. Entrance matting and low-pile carpets too are well within the cleaning capabilities of the Multiwash, which can also take elevator and travelator cleaning in its stride, when equipped with a specialist brush. How is this possible? It’s largely down to cylindrical brush technology. This provides The Solaris can easily clean hard floors at a

be made on behalf of the scrubber dryer too.

effective cleaning of hard floors by deep

No, this type of machine cannot buff and

scrubbing, using minimal moisture, to leave

rate of 470m2/hour - more than three times the

polish hard floors like a rotary fitted with the

floors thoroughly clean. A cylindrical scrubber

productivity of traditional mopping, with far

appropriate pad or brush. But a machine like

dryer pumps cleaning solution onto the hard

superior results. It has a 40cm cleaning width.

the Multiwash can wash, mop, scrub, and dry

floor, scrubs the floor using counter-rotating

in one pass. The machine is compact, with

brushes and then picks up the cleaning

cleaning will also be very quiet in operation,

a 34cm brush width. Its low height and long

solution - either through the rotary action of

making the machines ideal for daytime cleaning

reach makes it ideal for cleaning under desks

the Multiwash or with the in-built vacuum and

when in use around customers, patients and

and furniture. It turns in a highly respectable

squeegee blades of the Solaris - so the floor is

staff at work.

productivity of at least 350m2/hour.

safe to walk on in minutes.


Most scrubber dryers that use cylindrical

Continued on Page 33

NOVEMBER 2017 31

INTRODUCING THE NEW MOTORSCRUBBER STAIR BRUSH A must have for any facility with stairs, this brush helps improve the hygiene of high traffic areas by reducing dirt and bacteria travelling through a building. This unique 140mm deep brush cleans the uprise and the step simultaneously while the different length brush filaments give an exceptional deep clean to all hard floors including uneven and textured surfaces.

BIGGER CAN BE BETTER The new i-mopXXL delivers a 40%* productivity increase




*40% more productive than the standard i-mopXL. I-mopXL - scrubbing width 46cm, i-mopXXL - scrubbing width 62cm.

pg32 - November 2017 - tl killis ads.indd 37

18/10/2017 16:59



the additional costs that involves.

The cordless Multiwash 340/Pump Battery offers additional flexibility and eliminates the

In summary, cleaning floors with either disc

hazard of power cords. A single charge of its

or cylindrical brush technology can deliver high

battery generates a continuous run time of

standards of performance and a cost-effective

50 minutes, which can be easily doubled by

service. When choosing between the two, much

swapping over a second battery. Recharging

depends on the flooring and variations of floor

from zero takes 5.5 hours.

types in the premises. Generally, if versatility between cleaning

There are three key aspects of cylindrical brush cleaning that make it a more effective

tasks is the priority, then a rotary machine able

method for deep scrubbing of hard floors than

to deploy a combination of appropriate pads

rotary pads and brushes.

and brushes may be the best option. However,

1. Brush speed: A scrubber dryer with cylindrical

where it is necessary to scrub ‘difficult’ floors

brushes can deliver a high brush speed. The

and/or tiled floors with grout lines, then the

Solaris scrubber dryer, for example, has a

cylindrical brush configuration of a scrubber dryer will be an indispensable part of the

brush speed of 750rpm. This compared to

cleaning team.

that 200-400rpm range for rotaries employed

machines such as scrubber dryers are more

for cleaning duties as opposed to high-speed

suitable for uneven and ‘difficult’ floors,

polishing and burnishing.

while being equally capable across so many

floor types vary dramatically between buildings

other surfaces.

and contractors, not to mention other factors

Another issue to consider is that the

such as budgets and human resources. So

2. Cylindrical brushes provide greater contact pressure with the floor, creating a deeper scrubbing action. 3. The pads used with disc rotaries pass over

The demands on flooring and the mix of

scrubber drying process is self-contained. A

it’s advisable to seek the expert advice of a

rotary fitted with a solution tank accessory

distributor or machine manufacturer, and we

grout lines and crevices, whereas cylindrical

can spray and scrub too. But the scrubber

encourage prospective buyers to schedule a

brushes press down into these spaces

dryer is able to pick up water seamlessly,

demonstration so they can see first-hand on

to dislodge embedded dirt and debris,

leaving a dry floor that’s safe to walk on. When

their own patch the impressive performance

giving reliable cleaning results across all

a rotary performs this role, it must be used in

achievable with the right machine.

areas. This means that cylindrical cleaning

combination with a wet and dry vacuum, with


Complete control

THE robotic scrubber dryers on the market today can clean not only open areas, but also environments where people are constantly walking around - demonstrating total obstacle avoidance and safety. Currently, automated scrubber dryers are being successfully used in healthcare, education, retail, transport, warehouse, and manufacturing facilities. Using robotics as part of the daily cleaning regime enhances standards as it gives guaranteed consistent floor cleaning with the automated machine, allowing the cleaning operative to focus on other more detailed cleaning tasks, for example high and low level cleaning, polishing glass or washroom maintenance. Many of our major retail customers tell us

Cleaning methods have not changed a great deal over the last 25 years - they are still labour intensive, mainly completed out of hours, and involve repetitive tasks such as pushing a scrubber dryer around. The costs associated with cleaning have been squeezed as much as possible, clients are demanding savings, and there is nowhere else to go without automation. Automating cleaning tasks is about offering flexibility, along with cost savings and improved standards. Mark Bresnihan, CEO of ICE, reports. WWW.CLEANINGMAG.COM 

that automation will help them, there is no doubt about that. Using a robotic machine gives the operative time to do detailed cleaning, which often gets missed if they are spending time pushing a floor cleaning machine around. It empowers the operatives to think about what other cleaning tasks need to be completed whilst the robotic machine cleans the floor. Our automated scrubber dryer, the ICE Robo 2, is independent and highly efficient, thanks Continued on Page 34

NOVEMBER 2017 33



Remote management of the ICE Robo 2 is also possible through our telemetry system, ICEtrak. Tracking the performance, utilisation and location of cleaning equipment is increasingly important across our industry. It can help businesses to reduce costs associated with machines that are under-utilised, and minimises the cost and administration headache associated with equipment that can’t be located. ICEtrak is a complete management information tracking system that monitors all to its unique and precise navigation system.

battery operated cleaning equipment within

autonomous cleaning machines, and has been

It detects its surroundings and automatically

a customer’s estate in real-time, regardless

heavily involved in this for the last decade. Only

cleans the entire floor, and is the only machine

of the make and model of the machine. This

now are we seeing a real cultural change with

of its kind that will clean complex areas, thanks

means that our customers can see in depth

such a wide interest in automation and all that

to its unique laser and sensor technology.

information about their equipment, including

it brings.

It offers unlimited cleaning patterns, and

utilisation, water usage and battery life. This is

We know the technology is available and

consistent cleaning - right up to the edge - and

an invaluable feature of automated cleaning,

is reliable, so it’s simply a case of application

out-performs any other robotic machine when

and will inevitably evolve to provide an even

and acceptance. For example, we are seeing

cleaning tight corners. The ICE Robo 2 has a

deeper level of information.

an increasing appetite for climbing robots to take care of the cleaning of windows

disc footprint, which means it picks up 100% of

So, how can robotics add value? Simple -

water on turns. This is an important factor when

increased standards at no additional cost. We

and external surfaces of high rise buildings,

considering slip and trip risks in 24 hour stores

can demonstrate significant savings in labour

providing a huge opportunity from a health

or daytime cleaning, which has become more

and ROI models which show huge savings, but

and safety perspective. Any repetitive or

predominant recently.

the reality is that all this requires a leap of faith

dangerous tasks will be naturally taken

which is not typically forthcoming, so we now

care of by machines, leaving humans free

technician to map the cleaning area, the

approach the implementation of robotics as a

to concentrate on the jobs that require

machine scrubs and dries the floor, all with

tool to release labour from the mundane and

leadership and decision-making. The

minimal human contact. The operator simply

repetitive tasks to allow for a more intelligent

technology is there and ICE has the product,

fills the machine with water, switches it on, and

cleaning and hygiene regime.

support and knowhow.

Following an installation survey by an ICE

the ICE Robo 2 does the rest.

Partnership speeds robotic developments

ICE is renowned for its efforts in pioneering


goes to labour. At the same time, cleaning is

We wish to develop our product portfolio in

one of the industries with the highest employee

close collaboration with highly-specialised

turnover. We experience a significant need

technology companies that are the best within

among our customers for self-driving machines

their fields. We have very good experiences with

that can take care of standard cleaning so

that already due to our strong and ongoing

cleaning operators are free to do other tasks.

partnership with Carnegie Robotics and look forward to accelerating the development even

NILFISK expects that around 10% of the

more by adding another highly skilled partner

company’s turnover will come from self-driving

with specialist competencies to our product

machines - or robotics - within the next seven

development set-up.”

years. A new strategic partnership between Nilfisk and the specialist robotics company Blue

Collaborative innovation

Ocean Robotics will be part of realising that

Blue Ocean Robotics and Nilfisk plan to work

goal. The co-operation, which supplements

together to develop selected Nilfisk products

Nilfisk’s existing partnerships within robotics,

in close co-operation with customers. The

is ambitious and should lead to a robot

process is a proven approach for Blue Ocean

transformation of selected Nilfisk cleaning

Robotics, which has built its business around

machines in the years ahead.

‘disruptive innovation’. This involves a number

Heralding the partnership is a yet another

of integrated technology platforms (TP-X) and

step towards meeting customer needs for

a set partnership model (RoBi-X), where Blue

precise and reliable cleaning, Hans Henrik

Ocean Robotics works closely together with

Lund, CEO at Nilfisk, said: “We estimate that

partners on technology development.

about 70% of the cost of professional cleaning


34 NOVEMBER 2017



To advertise please call 01737 855086



FOR ALL YOUR CLEANING SOLUTIONS l Hot & Cold Pressure Washer Cleaning l Hard Surface Cleaning & Restoration l Graffiti Removal l Steam Cleaning l Chewing Gum Removal

l H igh Level External Cleaning l Fascia’s and Cladding l Gutter Inspection & CleaningSpace Vac equipment utilised where possible to avoid the need for working at height l Mechanical Sweeping

We are Safe Contractor approved, our staff are trained and certificated to work at height and are able to access up to 46 metres Tel: 01322 228302 Email: Please visit our website for more information Website:

cleanlink software_product servics_7x2.indd 1

12/10/2017 15:36

Products & Services Directory To reach your potential customers advertise in C&M’s new Products and Services Directory. Contact us today to discuss your requirements: Michelle Andrews • 01737 855086 •

Untitled-1 1


pg35 - November 2017 - product services.indd 35

26/09/2017 13:34

35 NOVEMBER 2017

25/10/2017 11:04



MINIMISING fire risk, maximising hygiene and functionality are all good reasons to ensure your building’s ductwork is effectively maintained

Is your ductwork safe?

ESTATE management specialist Burleys has become one of the first companies in the UK to use an environmentally

and cleaned on a regular basis. The new Loss

friendly weedkiller which eliminates

Prevention Standard (LPS 2084) seeks to

unwanted flora with super-heated

minimise fire risk from ducting.


In response to the issues caused by

Royal warrant holder Burleys, part

ineffective cleaning and maintenance, BRE

of the wider TCL Group, is anticipating

Global has launched a new standard. LPS 2084

strong demand for its services after a

defines the LPCB requirements for the approval of companies carrying out inspection, cleaning and maintenance of ductwork systems that may be contaminated with combustible deposits. The

successful pilot project with Lewes District Council. The award winning

standard was launched in May 2017, and there are already 10 companies

system, Foamstream,

who have applied to join the scheme.

developed by

Using a company certified to LPS 2084 gives clients the assurance that the

environmentally friendly

cleaning and maintenance of their ductwork systems has been carried out

weed control experts


Weedingtech, uses a

LPCB’s new standard - ‘LPS 2084: Requirements for the approval of

Eco friendly hot foam weedkiller in action

combination of hot

companies carrying out inspection, cleaning and maintenance of ductwork

water, steam and natural

systems’ - can be viewed at:

foam to ‘cook’ weeds


and kill them. The near boiling point natural foam, approved by the Soil Association, acts as a thermal blanket, keeping heat on the weed long enough to kill it. Some die within minutes, with others taking a day or two. A second application can eliminate taproots. An unexpected bonus is that the foam can also eliminate graffiti and remove chewing gum from pavements.

Ductwork before cleaning

Ductwork after cleaning


DIVERSEY is launching the new Taski Aero tub vacuum cleaner range into the professional cleaning

Silent vacuum revolution targets efficiency

market. Combining patented ultra-silent, whisper technology with an advanced selection of features, the Aero aims to deliver the highest standard of cleaning quality and operational efficiency. The new range consists of four streamlined and agile models which satisfy the rigorous requirements of frequent professional cleaning at any time, and in any environment - significantly increasing the productivity of operators. “The new Taski tub vacuum offers a comprehensive solution to the professional user, developed from Taski’s 60 years of experience in superior vacuum cleaner manufacturing,” said Marcel Muller, portfolio manager machines at Diversey. “The whole design of the Aero is based on daily best practice in

cleaning and offers new possibilities due to the intelligent technologies.” WWW.DIVERSEY.COM

36 NOVEMBER 2017




MOST manufacturers know the importance of Lean 5S methodologies, and the custom-branded cleaning station from National Engravers can play an important part in increasing efficiency, saving time and enhancing workplace safety. National Engravers’ cleaning station is a printed visual aid that allows cleaning equipment to be fixed onto a wall-mounted, free standing or mobile board. The advantage

The importance of ‘cleaning stations’ within manufacturing

of this is that the station shows the shadow of each piece of equipment, which quickly indicates missing tools, and allows for quick and efficient storage of equipment after use. Colour-coded equipment is also available, to assist workers in putting items away quickly at the end of a job, and to quickly identify the right tool to use. WWW.NATIONAL-ENGRAVERS.CO.UK JANGRO has enhanced its online training platform, the Learning

Bite-sized learning for busy cleaning operatives

Management Solution. It is now even more versatile and accessible, thanks to the introduction of new cleaning guide shorts, called Task Cards. As well as offering animated video shorts to help operatives train to perform a range of specific

cleaning jobs, the task cards themselves are brief, highly visual documents containing step-by-step instructions for product usage and safety information. The first three task cards are available now to download from and feature the modules: How to mop a floor; How to clean and organise cupboards; and How to clean a toilet. Joanne Gilliard, operations director, said: “Part of our mission here at Jangro is to make high quality training as accessible as possible for our customers. We have spent over six years developing this free, fully interactive e-learning platform, and are constantly refining and updating it. The introduction of our new Task Cards make bite-sized training even more user-friendly and versatile.” WWW.JANGRO.NET JOHNSON & JOHNSON has introduced Clarity hand wash to all staff washrooms across its Pinewood office in Wokingham. The move marks the beginning of a partnership with the social enterprise and Sodexo that will see Clarity hand wash being introduced to other sites across the UK. The product has been trialled at the Pinewood office and there are plans to assess the potential for a nationwide rollout across all

Social enterprise’s soap introduced into UK washrooms

Johnson & Johnson UK offices. It is estimated that the company will create thousands of hours of employment, equivalent to 11 new part-time jobs per year. This has the potential to be hugely beneficial at Clarity where 80% of the employees are blind or disadvantaged. Founded in 1854, it is the UK’s oldest social enterprise and it currently creates more than 10,000 days of work per annum for the staff. Deals with companies like Johnson & Johnson are vital for helping Clarity support as many people as possible. Camilla Marcus-Dew, head of commercial at Clarity, said: “We are delighted to be supplying to Johnson & Johnson and look forward to rolling out our products to more of their offices. It is already making an enormous difference. Each new corporate customer we can supply to has the potential to create thousands of hours of employment for our blind and disadvantaged employees so we need more companies to follow Johnson & Johnson’s lead and help us transform lives.” WWW.SODEXO.CO.UK


NOVEMBER 2017 37

JOIN US AT THE MANCHESTER CLEANING SHOW The 2016 exhibition sold out with 70 exhibitors representing nearly all the major cleaning brands


2,308 visitors attended with a combined purchasing power of over £218 million

 The exhibition sold out in the first year and 100% of exhibitors

Organised by

surveyed said they would exhibit again  Visitors attending were almost double expected targets – with 2,308 attendees over 2 days  Serious PR exposure including BBC Breakfast’s Steph McGovern presenting business news from the event throughout the morning, BBC North West TV reports, exhibitors interviewed on

Official media partner

BBC Radio 5 Live and regional newspaper coverage throughout the North West.

WWW.CLEANINGSHOW.CO.UK/MANCHESTER pg38 - November 2017 - house ad lhp.indd 38

25/10/2017 11:10



























Sure Chem


3x3 G13



Conference Area







Floorbrite Cleaning Facilities Services



Michelle Andrews Business Development Manager T: +44 (0)1737 855086 E:




Kennedy Hygiene






Arrow County









F22 3x3



F23 3x3

Host Von Schrader



A20 4x3


Cleanlink Software













The Supplies House





Bona Systems


E25 9x6











Astley Hire

















TC Cleaning








C22 3x3



OspreyDeep Clean


B11 6x9





A37 3x3


A36 3x3




C23 C24


HPC Healthline



























Dual Pumps




Ardleigh Green












Nexon Group

British Bins Prochem





D01 3x6


Cromwell Polythene


A02 Buckeye International

John Lane Business Development Manager, Europe T: +44 (0)1737 855016 E:

Craig McKay, Sales and Marketing Director, Kärcher UK




Networking Seating

It’s been a fantastic show, attracting very high numbers of visitors to an excellent location.




Vanessa Van Santen-Smith Sales Manager T: +44(0)1737 855041 E:



Networking Café

Lincoln Cleaning



















Networking Café




Floorplan correct at time of print




@TheCleaningShow CleaningShow


Reserve your stand now for the best rates and best location at the Cleaning Show 2019. This popular exhibition is the largest cleaning event in the UK and attracts many exhibitors and visitors from overseas. With over 10,000 professionals regularly registering to attend this biennial industry gathering, this is an opportunity to launch new products, meet a wide range of buyers face-to-face, build your prospect databases and generate media exposure.

WWW.CLEANINGSHOW.CO.UK pg39 - November 2017 - house ad rhp.indd 39

25/10/2017 11:10

pg40 - November 2017 - truvox (cord ad).indd 40

18/10/2017 16:47

Cleaning & Maintenance November 2017  
Cleaning & Maintenance November 2017