Qualteh Solutions

MEDIANET INTEGRATED SOLUTIONS MWC2014 | CREATIVE CATALOGUE

TABLE OF CONTENTS

Chapter One: Mobile productivity

05

Chapter Two: Mobile sensors

13

Chapter Three: Connectors | Data integration

19

Chapter Four: Hardware&Software Integrated Solutions

25

Technical skills & tools, Partnerships

31 i

VERTICAL MARKETS

Our solutions are suitable for all industries. In the chart, on the next page, you will find a list of industries where our solutions solve problems and bring benefits. The bars show the number of solutions suitable for the specific industry. Here, you will find how each solution is suited for each industry; distribution is based on discussions with clients and is not exclusive.

1

MOBILE PRODUCTIVITY Provide mobile extension of enterprise systems Real time access Push technology Native applications - mobile side Web access - server side Powerful server-side sync engine

MOBILE PRODUCTIVITY SOLUTION DESCRIPTION

Mobile produc-vity include our solu-ons with real-­‐-me

access to the server data, and all modifica-ons or new data en-­‐ tries will be instantly synced back to the server and pushed to all other registered devices. (e.g. One field sales agent accesses com-­‐

ERP -­‐ we currently support all major ERP providers and can cre-­‐ ate on-­‐demand connectors to any database system) • IQteh© Sync Service -­‐ mobile device (smartphone, tablet, in-­‐ dustrial equipment) management and push service

pany stock, he sees there is only one item le8 in stock, he makes a new order for one item and sends the order to the server; in-­‐

The server has two modules for opera-on:

stantly the new “out of stock” status is pushed to all other field

• Administrator mode: used to configure the applica-on, define

agents).

users and management of connected mobile devices • User mode: used to access data and to access the repor-ng

All our solu-ons share these components:

1. Server so*ware (on a physical server or in the cloud):

module (including on-­‐screen reports, but also PDF, xls, csv for-­‐ mats)

• IQteh© Server Core Engine -­‐ central server component • IQteh© Data Warehouse and Gateway -­‐ internal server data-­‐ base management (including backup func-ons) and external

2. Client so*ware (on your mobile device): Android, iOS, Windows Phone/ Windows Mobile 6.5, Blackberry

database connector management (real-­‐-me sync with exis-ng

na-ve applica-on for data access and input.

6

Our sales force automa-on solu-on provides a powerful tool to op-mize your field

IQ-­‐SFA

sales using real -me access to company resources (internal stock list, suppliers stocks lists,

SALES FORCE AUTOMATION

price and commercial condi-ons, customer debt and details), taking orders from customers and sending them back-­‐office for processing.

The field agent can also send new offers to customers via e-­‐mail directly from the na-­‐

-ve tablet/ smartphone applica-on. He can also generate invoices and send them via e-­‐mail.

Paired with a mobile printer (solu-ons described in the Mobile Sensors chapter) via blue-­‐ tooth, offers, invoices and receipts can be printed while at the client.

Using GPS capabili-es of mobile devices, IQsfa provides assistance in planning the

routes using previous client-­‐geocoding (saving GPS coordinates at the first visit) and also can provide for management the confirma-on of execu-on for planned visits.

The server applica-on has powerful repor-ng capabili-es, suppor-ng management of

sales.

The field force automa-on solu-on is an all-­‐in-­‐one companion for mobile employees

IQ-­‐FFA

(e.g. technicians, interven-on teams, IT professionals, support and administra-ve personnel),

FIELD FORCE AUTOMATION

providing access to HQ resources (work orders, details, spare parts stock and price list, manu-­‐ als and guides, various selected data fields from the company ERP), allowing back-­‐syncing of work reports, notes and comments, spare parts and components installed, results of tes-ng.

Using this solu-on you can get real-­‐-me status and feedback on technical trouble -ck-­‐

ets and avoid double dispatching of teams or mul-ple interven-ons. GPS capabili-es also pro-­‐ vide rou-ng op-miza-on and confirma-on of execu-on. The ac-vity report generated from the applica-on can be used to calculate the total hours worked or the number of billable hours in case of outsourcing.

The tablet/ smartphone can be coupled with barcode/ RFID/ NFC reader (solu-ons

described in the Mobile Sensors chapter) to automa-cally read the pre-­‐iden-fied equipments and loca-ons in order to make reports easy to complete and focusing on the cri-cal data).

IQcrm is a complete solu-on for the management of one of the most valuable assets

IQ-­‐CRM

to an organiza-on -­‐ its clients and the interac-on with them. Combining a powerful internal

CUSTOMER RELATIONSHIP MANAGEMENT

database engine with connectors with external databases (ERP -­‐ supply chain, logis-cs, manu-­‐ facturing, financial), it creates an environment aimed at increasing sales and service quality, providing the informa-onal support for sales and support teams to achieve their goals and targets.

Informa-on is structured around three pillars: organizaNons and individuals, as the

basic layer, leads, opportuniNes and contracts, (Nckets for service funcNon) as the func-onal layer, mapping the sales efficiency, and acNvity as the journaling layer, capturing the dynamics of customer interac-ons, and also revealing the quality of execu-on at opera-onal level.

We can provide integra-on (see in the Connectors | DATA IntegraNon chapter) with

fixed and mobile telephony systems, workgroup so^ware: e-­‐mail, calendar, contacts, to-­‐dos).

7

IQ-­‐MMS MAINTENANCE MANAGEMENT

This solu-on provides informa-onal support to maintenance teams. It manages the

asset inventory with full details, star-ng with the date of purchase, technical characteris-cs, opera-ng instruc-ons, loca-on, history of costs and maintenance opera-ons, traceability, ac-­‐ cess to opera-ng manuals and contact details of the vendor or service support.

The maintenance technicians have individual accounts, access to all assets in their

area of responsibility, a planner to guide proac-ve maintenance tasks, alarms on overdue tasks, with escala-on to managers.

Besides pre-­‐programmed maintenance tasks, it has the ability to register reac-ve main-­‐

tenance tasks (cri-cal alarms). Work -mes, labor costs, transporta-on costs, spare parts are all logged and can be accessed via the ReporNng Module. Other triggers can be set with email no-fica-ons.

Technicians can use normal or ruggedized tablets or smartphones, and assets can be

tagged with labels printed with barcodes (1D or 2D) or labels containing RFID or NFC.

BOOK&MEET MEETING ROOM SIGNAGE AND MANAGEMENT

Book&Meet is a mee-ng room booking so^ware applica-on that makes it easy to man-­‐

age mee-ng rooms and resources (video projector, board, microphone, video conference solu-­‐ -on, flip chart etc.) and to book a room anywhere in the company.

Using a very intui-ve and familiar interface, this mul--­‐user applica-on offers users ac-­‐

cess to benefits as: up to date situa-on of mee-ng rooms and acendees view, reschedule or delete a mee-ng in an intui-ve calendar form and instant emails to acendees and secretary about changes in a mee-ng status and protocol needs.

Even more, using push technology, Book&Meet effec-vely avoids the possibility of dou-­‐

ble booked rooms thanks to its efficient and advanced features and its update in real -me be-­‐ tween users (with access, with assigned permission, on laptop, desktop or smartphone -­‐ iOS) and mee-ng room displays.

IQ-­‐GSMS GENERAL SERVICES MANAGEMENT (SECURITY, CLEANING, FACILITIES, CAR FLEET)

It is the perfect solu-on to streamline room management and op-mize u-liza-on.

IQgsms provides on-­‐field management of general services by allowing mobile employ-­‐

ees access to various informa-on: customer informa-on, access codes and passwords to ac-­‐ cess premises, specific requirements and schedules.

Mobile employees execu-ng services can log the specific tasks (clock-­‐in and clock-­‐

out), such as arriving at a customer loca-on, a specific loca-on within the customer premises, select the performed task from a list, perform inspec-ons with checklists, enter comments and observa-ons. This is important when invoicing customers on a task-­‐basis, but also to cre-­‐ ate a report of all the ac-vi-es when invoicing is subscrip-on-­‐based (cleaning and security services for hospitals, offices, industrial premises).

The system offers a real-­‐-me overview of the ac-vity of field-­‐workers, op-mize execu-­‐

-on and supervision, centrally managed supplies orders, and a becer repor-ng to customers on performed ac-vi-es.

8

IQ-­‐ROUTE LOGISTICS&SHIPPING MANAGEMENT (FORMS, ORDERS, DELIVERIES, SHIPPING OPTIMIZATION)

IQroute is a turnkey customer-­‐server solu-on configured to customer processes, the

ideal solu-on for managing communica-on between coordinators and drivers.

Built on the IQteh pladorm, this solu-on will centralize and provide all the informa-on

about orders flow, communica-on between drivers and coordinators, orders status and warn-­‐ ings on expiry documents/ delivery note.

In addi-on to other major benefits for the company: sales fleet automa-on, efficient

communica-on with drivers (coordinators sending them details where to load or where to refuel, according to the supply contracts and prices), cost reduc-ons (with communica-ons, fuel, incidents etc.), immediate cash flow provided (by immediate invoicing a^er the CMR is pictured and sent through the system), roaming costs reduc-on (because most of the informa-­‐ -on circulate through the applica-on, there is no need for phone call or messages) and rapid interven-on in case of incident (by iden-fica-on of the car on the map).

IQ-­‐NOTE MOBILE DATA COLLECTION AND SYNC

IQnote is a collabora-ve note-­‐taking and sharing pladorm, suitable for a wide range of

ac-vi-es. The main benefit is the real-­‐-me sync with the server applica-on and push of new content to all other users.

Users are able to search notes, edit own notes and comment/ add to other notes.

Notes can be also read, modified and saved using the desktop (web-­‐based) applica-on.

Notes can be structured, entered via a form, or can be unstructured.

Unstructured notes typical applica-ons include: crea-vity/ think tank groups support,

open-­‐notebooks for teams, brainstorming support, forum func-onality for experience sharing between users (salesmen, engineers, designers, developers).

Structured notes can be exported automa-cally to other applica-ons, such as ERP,

CRM, to be published on websites. Typical applica-ons include: manual reading of different counters and indexes on the field (copy-­‐machine counters, coffee-­‐machine counters, energy consump-on counters/ indexes).

MOBTAXI COMPLETE TAXI ORDER MANAGEMENT

MobTaxi is a local or regional on-­‐demand transport management system. It has been

op-mized to serve the specific needs of taxi companies, but can be customized also for cou-­‐ rier or cargo companies.

The solu-on consist of three major components: -­‐ a smartphone applica-on, na-ve for Android and iOS, used by clients to order the taxi services. Using the GPS capabili-es of the smartphone, taxi can be called at the current posi-on. A^er the order was assigned to a driver, the client will see the posi-­‐ -on of the car on the map and an instant messaging session is started with the driver; -­‐ a tablet applica-on, na-ve for Android, designed for the taxi driver, where he/ she can claim pending orders and manage the claimed order; -­‐ a desktop applica-on used to manage the system and also put in the system the or-­‐ ders received via phone.

Being a white-­‐label solu-on, it can be customized and branded for our clients.

Electronic document and workflows are an integral part of all modern ERP systems.

IQ-­‐FLOW

IQflow can func-on as an extension of an exis-ng electronic workflow, allowing users to claim,

MOBILE ELECTRONIC DOCUMENT WORKFLOWS

edit, comment, validate (accept/ reject/ request more info); mobile users can see all pending documents/ flows, interact or forward to another colleague for interac-on.

Mobilizing internal workflows can greatly improve business process efficiency, gives

management the ability to take fast decisions, and ul-mately saves -me and money.

IQflow is a must-­‐have for companies without a complete electronic document work-­‐

flow implementa-on, providing a robust EDMS (electronic document management system) via a simple web-­‐interface, where users can interact with flows, available also on mobile de-­‐ vices; it provides document linking to workflows, and e-­‐mail no-fica-ons to users on all flows assigned to them.

Typical stand-­‐alone applica-ons include: holiday requests, daily and weekly business

reviews, purchasing approval forms, over-me approval forms, clearing cash advances etc.

MOB-­‐Rela-onship Management is basically a CRM system which has not been custom-­‐

MOB-­‐RM

ized for sales. It can serve as a rela-onship management system for all companies providing

RELATIONSHIP MANAGEMENT (HOME-­‐PATIENTS; CAREGIVERS)

services on field. It is an important companion for all teams servicing a pool of customers, giv-­‐ ing access to customer informa-on, including loca-on (the client needs to be previously geo-­‐ coded using the same applica-on), interac-on history, trouble -cket tracking (complaint man-­‐ agement system), ac-vity planner.

Similar with IQcrm, it can be extended to integrate with telephony systems, workgroup

suites (email, calendar, etc.), and provide detailed reports so users can keep track of their tasks, management can oversee the ac-vity and provide support and guidance.

Applica-ons of Mob-­‐RM can include: healthcare services provided to home-­‐pa-ents,

public administra-on services to members of the community, any technical ac-vity where the focus is the customer rather than the ac-vity (for more ac-vity/ asset focused implementa-­‐ -on, see IQffa (Field Force Automa-on) at the beginning of this chapter).

IQ-­‐SURVEY FORMS MANAGEMENT EMPLOYEE SATISFACTION; ON SITE COMPLAINTS COLLECTION

IQsurvey is a versa-le solu-on designed to cover the needs of filling forms on mobile

devices. The structured data collected in the survey can be easily exported or synced with the customer ERP or CRM. The form can contain drop-­‐down fields, radio bucons, database search or free text fields.

Modern applica-on of this solu-on is for quick surveys, in order to get quick feedback

on quality of products and services (while wai-ng in line to pay, at the exit/ wardrobe of the hotel/ restaurant), employee saNsfacNon anonymous surveys, collec-ng feedback about or-­‐ ganiza-on and management. As a classic survey tool, it can serve as a complaints/ suggesNon book found in hotels, restaurants, etc. to collect ra-ngs, complaints and customer sugges-­‐ -ons. The system can be configured to no-fy the management/ owners about ra-ngs and complaints. The solu-on helps surveying professionals, working on field -­‐ fully op-mizing the process, there is no more need for paper forms and manually inpufng them into the system.

Real-­‐-me sync avoids double visits.

IQservice is the SFA for you restaurant, bar or hotel. It has all your data at the finger-­‐

IQ-­‐SERVICE

-ps of your service professionals. The waiters and order-­‐taking staff will have quick access to

RESTAURANT, BAR & HOTEL SERVICE FORCE AUTOMATION

all menu items, stock, -me-­‐to-­‐serve and the orders will be sent in real-­‐-me to the bar, kitchen, front desk or another service professional. You can implement with ease different commercial policies, including discounts for loyal customers, free of charge items for new cus-­‐ tomers, different pricing for groups or VIPs.

It includes some specific CRM func-onali-es, like typical orders of a specific customer,

history of orders, total turnover (so you can decide on offering discounts or free of charge products or services). The systems can be configured to send email no-fica-ons at certain triggers (e.g. a customer has not visited you in the last two weeks).

IQservice can be also use as a welcome-­‐desk applica-on, for GYM, SPA and other type

of venues in order to keep an updated database of the customers and track their orders. The solu-on can be integrated with printers and card-­‐readers to become more versa-le (Mobile Sensors chapter).

MOBILE PRODUCTIVITY SOLUTION DIAGRAM

2

MOBILE SENSORS Go beyond text input Mobile input from a high range of sensors Real time access Push technology Native applications - mobile side Web access - server side

MOBILE SENSORS SOLUTION DESCRIPTION

In oder to address the specific needs of our enterprise

-­‐ ID systems: Magne-c stripe card reader, RFID reader/

customers, we have extended our Mobile ProducNvity line of solu-­‐

tags, NFC reader/ tags

-ons, in order to include more input and output possibili-es.

solu-on to widen its area of applicability.

We have integrated a wide range of sensors (basically any

Mobile printers can be integrated into the produc-vity

sensor with a digital output and a standard interface can be con-­‐

The sensors can be integrated in the mobile device (indus-­‐

nected) in order to make the solu-ons complete, integrated and

trial or ruggedized) or connected via wire or wireless.

streamlined.

-­‐ wired connec-ons include:

Common sensors include:

-­‐ serial connec-ons including USB; ethernet connec-ons;

-­‐ portable document scanners

-­‐ wireless connec-ons include:

-­‐ barcode scanners (both 1D and 2D)

-­‐ serial connec-ons including bluetooth; WiFi connec-­‐

-­‐ telemetry specific sensors: temperature, humidity, pres-­‐

-ons; NFC;

sure, movement, light sensors, counters, weight-­‐scales,

metal detectors, smoke detectors, contact sensors

tecture, including all the advantages of the real-­‐-me sync and

-­‐ biometric readers: fingerprint scanners

Mobile sensors solu-ons follow the IQteh pladorm archi-­‐

push technology and the data from the sensor is available in-­‐ stantly on both the server and all the other mobile devices.

14

RunSales is a SFA&M (SFA and Merchandising) mobile solu-on for managing and auto-­‐

RUNSALES

ma-ng the sales and a business management tool allowing to take op-mal decisions in a

MERCHANDISING AND ORDER MANAGEMENT

short -me. Suitable for various industries: Distribu-on, FMCG, Retail, Logis-cs, Healthcare and Public Sector.

The system architecture is client/ server, providing uniform management of the infor-­‐

ma-on; any modifica-on in a point of the system will be sent on-­‐line or at the first sync, using GPRS/ EDGE/ 3G or WiFi/ cable to all parts of the system, ensuring an op-mal level of applica-­‐ -on security and speed necessary to run a professional product.

Even more, running on industrial-­‐grade smart devices, RunSales is providing a maxi-­‐

mum degree of reliability, mobility and security and also provides the real-­‐-me informa-on on agent/ customer/ management of orders, receipts/ sales quotas and history, achieve-­‐ ments, promo-ons and messaging.

IQ-­‐SCAN & SYNC MOBILE DOCUMENT SCANNING

Connec-ng a mobile document scanner to a mobile device can transform it into a pow-­‐

erful mobile automa-on tool. Our modern economy has many business processes that s-ll use printed documents and signature/ stamps as valida-on points. Access to printed docu-­‐ ments is difficult and prone to many problems. Scanning documents and including them in the business flow delays opera-ons, as on-­‐field agents scan the documents later in the day or the next day. Some-mes, scanning is not even possible, un-l days later, when the field work-­‐ force reach an office. This is a frequent case for drivers, specially cross-­‐border transports, who bring the documents to HQ at the end of the route.

Using a mobile scanner and the power of IQteh pladorm, documents are uploaded to

the server as soon as they are issued, and start producing business effects immediately (e.g. invoicing of the transport service based on recep-on receipt). The pladorm also has a messag-­‐ ing service, making communica-on with remote agents easy, traceable and saving high roam-­‐ ing charges.

Mobile printers are an easy and convenient tool to print on-­‐site documents related to

IQ-­‐SYNC & PRINT

business opera-on. Van-­‐sales opera-ons (van sales, sales at fairs, markets, door-­‐to-­‐door) and

MOBILE DOCUMENT PRINTING (INCL. INVOICES & RECEIPTS)

on-­‐field services (plumbers, electricians, garden menders) find this tool indispensable, as documents for goods and services have to be invoiced and receipts for cash issued on-­‐site.

Integrated with a SFA, FFA, MMS or GSMS solu-on, allows agents to deliver products

and/ or collect cash. Suitable also for parking administrators and police agents.

Cash collec-on execu-ves and management consider this tool vital, as every cash col-­‐

lec-on and receipt is synced real-­‐-me into the server, and have a clear image of all cash the agents have to take to bank or HQ. Typical cash collec-on ac-vi-es are: service providers offer cash-­‐collec-on at the clients home as a value added service, also tax collec-on can benefit from higher yields, as well as collec-on from senior ci-zen and persons with physical disabili-­‐ -es.

Mobile prin-ng solu-ons can also be used to print vouchers, promo-onal codes etc.

15

Telemetry solu-ons op-mize the collec-on of informa-on from remote sensors on the

TELEMETRY

server, where the informa-on can be processed for genera-ng triggers (email or push no-fica-­‐

DEDICATED SENSORS’ DATA COLLECTION AND SYNCING

-ons to other mobile devices) or reports. Collected data can be relayed to other informa-onal systems (ERP, etc.).

Sensors can be directly connected to mobile sta-ons (mobile devices) that read and

transmit informa-on to the server, or informa-on can be collected from local arrays of sensor management systems (PLC, local computers, etc.).

Sensor reading devices can be configured to display status screens or history of read-­‐

ings. Alerts can be triggered or SOS messages sent.

Typical applica-ons include: GPS loca-ng of vehicles, vehicle odometer, speedometer,

fuel level and composite values can be accessed in real-me. Remote sensor reading is vital for: Meteorology, Oil&Gas, Agriculture, Water Management, Defense, Resource Explora-on, Energy (Consump-on counters), Healthcare and Retail Industries.

TAGGING/ LABELING WRITE/ PRINT, READ, SYNC AND DISPLAY INFORMATION

Tagging and Labeling are two subsystems that can be integrated in most of our solu-­‐

-ons, but for certain applica-ons can be implemented as stand-­‐alone systems.

Tagging opera-ons include RFID tagging, NFC or chemical marking and reading of tags.

Labeling opera-ons include genera-ng and prin-ng labels (text, 1D/ 2D barcodes or images/ graphics) and reading/ scanning labels.

All opera-ons can be performed at fixed sta-ons or managed from mobile devices.

Typical applica-ons include: Warehouse Management/ Inventory, Access Control and

Time Keeping and Acendance, Traceability in the supply chain and retail.

Informa-on read can be displayed locally on mobile devices, providing feedback to

users. Time acendance terminals will display photo and iden-fica-on informa-on of em-­‐ ployee, retail stores can install terminals for barcode reading and displaying the price, number of products in stock or promo-onal prices for other products in the same category.

IQwms is a complete solu-on for the management of storage spaces, star-ng from

IQ-­‐WMS

small, maintenance spare parts rooms to large-­‐sized, mul--­‐room warehouses. It keeps track

WAREHOUSE MANAGEMENT SYSTEM

of all incoming and outgoing items, both as stock items as well as physical items. The system can be integrated both-­‐ways with the exis-ng ERP and has also a stand-­‐alone repor-ng sys-­‐ tem, as well as a system for low-­‐stock triggers, either as e-­‐mail no-fica-ons, or purchasing orders (POs) sent for valida-on to the purchasing department via ERP or directly to suppliers.

Products can use the ERP coding system or a new coding system can be implemented,

complete with genera-on and prin-ng of barcode labels for easy management. Storage space is mapped down to smallest cell and every stock item will be assigned a physical posi-on.

Warehouse workers can process incoming and outgoing orders directly from the mobile de-­‐ vice (equipped with barcode scanners), and can receive guidance on the device for item locat-­‐ ing.

NFC equipped devices can serve a dual purpose as they can be used for access control.

MOBILE SENSORS SOLUTION DIAGRAM

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CONNECTORS |

DATA INTEGRATION All your data in sync Real time connection Extend your existing reporting BI capabilities Push data fields or reports to mobile Design your mobile layout Access anything, anywhere

CONNECTORS | DATA INTEGRATION SOLUTION DESCRIPTION

Database integra-on is one of the top five most common

Genera-ng reports from mul-ple sources requires dedi-­‐

needs/ problems IT departments worldwide. Main cause of data

cated Business Intelligence applica-ons and o^en companies face

fragmenta-on is the implementa-on of various informa-onal sys-­‐

two opposite scenarios:

tems dedicated to specific business processes. ERP vendors try to

-­‐ the needs do not jus-fy the investment in a BI system;

address this issue, offering connectors and inter-­‐operable data-­‐

-­‐ they have invested in a BI system with capabili-es be-­‐

bases, but the volume and heterogeneity of informa-on makes

yond their need, leading to a waste of resources;

connec-ng to a single ERP unfeasible.

database sources and can provide accessibility to generated re-­‐

Our Data Integra-on solu-ons can provide a becer inte-­‐

We can provide a flexible repor-ng system, from mul-ple

gra-on of various data sources, ac-ng as a sync management

ports on smartphones and tablets, using our Mob-­‐IO solu-on.

service. We offer connectors with most of our solu-ons, in order

to integrate our applica-ons with exis-ng informa-onal systems,

resent data sources of great value, but o^en not used to their full

or we can create a new environment star-ng from our applica-­‐

poten-al. Embracing the IoT (internet of things) concept, we have

-on and sync with the databases of the exis-ng applica-ons.

solu-ons designed to capture and include in informa-onal flows

informa-on like call logs (both from fixed and mobile telephony),

Every specific informa-onal system o^en has a repor-ng

func-onality, but it is focused only on its own managed data.

Communica-on systems and various exis-ng sensors rep-­‐

e-­‐mail logs, presence sensors, surveillance camera image auto-­‐ mated processing, GPS data, power consump-on etc.

20

Mob-­‐IO is a mobile repor-ng applica-on that helps users securely and -mely deliver

MOB-­‐IO

raw-­‐informa-on or formaced reports from their business data centers straight to their smart-­‐

ACCESS BUSINESS DATA AND BUSINESS INTELLIGENCE ON YOUR SMARTPHONE

phones or tablets. The minimum requirements are a smartphone or tablet running Android, iOS or Blackberry OS and a few minutes for sefng up the interface. The server module con-­‐ nects to the various databases within the enterprise LAN and generates reports for mobile access.

This solu-on is intended to: cut costs, increase profit and streamline the business proc-­‐

esses in your organiza-on, but most importantly to connect you to the benefits of mobili-­‐ ty and speed of the new informa-onal age, by offering centralized and customizable remote mobile access to your informa-on resources.

Accessing real-me and up-­‐to-­‐date informa-on, decisions on the go will no longer

need to be postponed and KPIs on cri-cal ac-vi-es can be monitored, allowing proac-ve ac-­‐ -ons to be taken, rather then just reac-ng.

Omni BI is a non specific and customizable repor-ng and Business Intelligence solu-­‐

OMNI BI

-on. Using connectors for exis-ng data warehouses, the repor-ng system will have access to

REPORTING FROM MULTIPLE SOURCES

all the business data, in order of insights, decisions and iden-fica-on of new opportuni-es to be based on a holis-c approach.

External informa-on sources can be integrated in order to provide new point of views

and insights on supplier performance, customer interac-on and process efficiency. Typical ex-­‐ ternal sources are: public registry of companies (in order to access company iden-fica-on in-­‐ forma-on, decision makers and contact informa-on, financial data), extranets of companies (stock lists, price lists, tracking systems -­‐ such as stock and price of a supplier, logis-c tracking system of the logis-c contractor or post/ parcel operator, public or private blacklists, etc.).

Custom visualiza-on models can be implemented in order to iden-fy pacerns; we can

offer consultancy services to iden-fy the best-­‐fit dashboards for each business func-on.

Most of the medium and large enterprises have an organiza-on-­‐wide ERP imple-­‐

OMNI SYNC

mented, yet, some of the business processes have parallel informa-onal systems, not fully

ALL YOUR DATABASES IN SYNC

connected or synced with the ERP. In order to have updated and relevant data in all the infor-­‐ ma-on systems, our connectors can serve as so^ware interfaces between data warehouses and have customizable conflict-­‐management rules and automated resolu-ons of conflicts.

Unregulated informa-on conflicts can trigger e-­‐mail no-fica-ons in order to have a manual resolu-on.

The system has traceability and restore op-ons. Omni sync can be used as a stand

alone solu-on, for syncing data between exis-ng databases or can be integrated in one of our solu-ons in order to assure a rigorous input (e.g. In a CRM solu-on, where the organiza-ons are synced with the company ERP and the financial informa-on is picked from an official pub-­‐ lic database, if the “Client Name” field in the ERP is misspelled or incorrect, it will be cor-­‐ rected. For the “Client Name” field, the master database is the official public one).

21

OMNI COMM LOG ALL YOUR BUSINESS COMMUNICATION

OMNI COMM is an aggrega-on solu-on dedicated for electronic communica-on sys-­‐

tems. It builds a database containing all electronic communica-on (as a log, content can be captured as well). Func-onality of this solu-on is subject to legal regula-ons.

Using connectors it can aggregate informa-on from the following communica-on sys-­‐

tems: -­‐ Workgroup so^ware: Email, Calendar, Contacts, ToDos, Shared-­‐storage; -­‐ PABX telephony systems (TAPI protocol compa-ble); -­‐ IP telephony systems (standard or custom log databases); -­‐ MDM vendors (Mobile Device Management e.g. Blackberry, MobileIron, AirWatch, etc.) to access mobile logs; -­‐ for Blackberry and Android phones (incl. Samsung Knox devices) we can develop cus-­‐ tom logging applica-ons (call logs, SMS, GPS posi-on) and sync with the server.

CONNECTORS | DATA INTEGRATION SOLUTION DIAGRAM

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4

HARDWARE&SOFTWARE INTEGRATED SOLUTIONS High productivity hardware-software solutions Traditional solutions reloaded New, innovative approach Optimize your costs Streamline your processes Business process and people centric IT tools

HARDWARE & SOFTWARE INTEGRATED SOLUTIONS SOLUTION DESCRIPTION

Our Hardware&So^ware Integrated Solu-ons is a growing

informa-on to external databases. We can also keep the various

category, as applica-ons of our so^ware products diversify, and

databases in sync (see Connectors | Data IntegraNon chapter).

the hardware industry is in a con-nuos innova-on pace.

In order to offer the op-mal cost/ benefit ra-o, we have

our solu-ons they bring in more business, make communica-on

partnerships with hardware and so^ware vendors and we cre-­‐

more efficient, create the prerequisites for intensive or extensive

ated integrated solu-ons to address customer problems and

growth, but also save costs and op-mize/ streamline business

needs (see Technical Tools and Skills | Partnerships chapter)

processes.

We add value to each solu-on using our in-­‐house devel-­‐

We intend to increase profit for our clients and by using

In our day-­‐to-­‐day opera-ons, we keep a close rela-onship

oped so^ware to customize and op-mize the efficiency and easy

with our customers in order to iden-fy problems and focus on

of use of the solu-ons. We achieve this by using front-­‐end so^-­‐

finding feasible solu-ons. We have partnered with top hardware

ware modules, designing and developing applica-ons for Android

vendors, in order to have access to high-­‐quality support services

and iOS, but also for Blackberry and Windows Mobile, Windows,

for their products, have in-­‐depth knowledge of how the product

Linux or MacOS. We also integrate func-onal modules, such as

performs (we also test various products with our solu-ons in or-­‐

connectors in order to collect informa-on we use in our inte-­‐

der to find the perfect benefit/ cost balance) and also find the

grated solu-ons from external informa-on sources, or to export

range of problems their products are addressed to solve.

26

IQ-­‐POS MOBILE POINT-­‐OF-­‐SALE (TABLET VERSION)

IQpos is a complete solu-on for managing a point of sale. The hardware consists of

any Android powered tablet or an Apple iPad (needs to be ficed in a table mount -­‐ we can offer both the tablet and mount as a “solu-on in a box” concept), a printer with bluetooth or WiFi capabili-es (a fiscal printer with bluetooth can also be used -­‐ we can offer bundled also the printer with/ without cash-­‐drawer). The tablet can be extended with a card (magne-c or smart card) and barcode reader.

The tablet runs a na-ve Android/ iOS applica-on, making invoicing easy and quick. The

seller can easily access stock items via an intui-ve and assisted search interface, or can use barcodes to iden-fy the product, adjust the list price with possible discounts, add/ remove items to the order, check the stock availability in other stores and print the invoice/ receipt.

The server-­‐side applica-on allows the management of mul-ple POSes , defining mul--­‐

ple users on the same POS, uploading the inventory, crea-ng/ edi-ng/ dele-ng stock items, transferring inventory between POSes, sefng prices and discounts (at client/ product matrix level, possibility of integra-on with fidelity cards or vouchers).

Digital signage and visualiza-on of data (both structured and unstructured) are key-­‐

IQ-­‐BOARD

components in any business. IQboard solu-on can act as a digital signage solu-on, designed

DIGITAL INFO BOARD

to display relevant informa-on at key points in your organiza-on, star-ng with retail stores, but also integrated in the produc-on facili-es. Retail stores can benefit for rich, colorful and eye-­‐catching informa-on in order to increase sales while produc-on workers can benefit from interac-ve process instruc-ons or produc-vity tracking.

The solu-on consists in a display (industrial panel, computer monitor or TV, depending

on the purpose and loca-on of the info board), a media box which delivers content to the screen and a management interface where content can be managed and layouts or schedules can be defined and broadcasted to the media boxes.

Besides classic informaNon sources, such as text/ -cker, presenta-ons/ PDFs, images,

videos IQboard can deliver realNme business informaNon via connectors from the ERP or other systems.

Digital kiosks have started to replace and informa-on points, serving as an efficient

IQ-­‐SELFSERVICE

way of interac-ng with prospects, clients, employees or visitors/ guests. Our solu-on is a two-­‐

SELF-­‐SERVICE KIOSKS

way efficient communica-on system, in order to provide informa-on or to collect informa-on from remote loca-ons. The IQselfservice hardware consists of: -­‐ a computer, thin-­‐client or tablet as a computa-onal device; -­‐ an industrial display/ touch-­‐panel/ monitor or TV with/ or the tablet screen; -­‐ a keyboard, touch panel or touch screen as an input device; -­‐ a RFID, NFC, magne-c/ smart card/ barcode reader, biometric sensor as id. device.

The local applica-on will sync informa-on with the server-­‐side applica-on; the server

applica-on can be configured via a web interface and can manage mul-ple kiosks.

Typical applica-ons include: airport checkin sta-ons, call-­‐a-­‐Taxi booth, sales of digital

informa-on (bus-­‐-cket-­‐codes, phone recharge codes), employee access to pay slip, holiday request forms etc.

27

TIMEKEEP ATTENDANCE AND ACCESS CONTROL (RFID BADGES, NFC. BIOMETRICS)

Remunera-on based on worked hours has always been a challenge for responsible

departments, especially in organiza-ons with more than 500 employees and many loca-ons.

In these circumstances evalua-ng the real acendance is difficult and inaccurate, problem that repeatedly brings financial losses with overstated wages on the one hand or frustrated em-­‐ ployees on the other.

Our TimeKeep solu-on helps companies clock their employees according to their card

access tracking, allowing correct evalua-on of worked hours (and over-me, late to work, ab-­‐ sence), informa-on sent to the responsible departments (human resources and accoun-ng), suppor-ng them in: automa-ng processes, gathering and centralizing data from different loca-­‐ -ons, automa-cally calcula-ng over-me pay/ employee, highligh-ng excep-ons and irregulari-­‐ -es in the schedule, automa-cally detec-ng delegates from branches, real -me management access to reports, increasing departmental manpower alloca-on efficiency by real -me em-­‐ ployee interdepartmental migra-on tracking, reducing costs with overstatements and increas-­‐ ing produc-vity.

IQcrm or other stand-­‐alone CRM solu-ons can be extended to automa-cally capture

CRM EXTENSIONS

interac-on with customers to have a complete journal of ac-vi-es. Extending CRM beyond

INTEGRATE FIXED CALLS AND MOBILE CALLS/ SMS IN YOUR CRM

manual input increases its value exponen-ally, assuring that organiza-ons will iden-fy all op-­‐ portuni-es and all customer service complaints will reach resolu-on.

Using our OMNI COMM module we can capture the customer interac-on via email,

fixed calls, mobile calls, SMS, both incoming and outgoing, and automa-cally create journal entries for sales agents or customer service representa-ve to log the mail/ call.

Using email/ call integra-on, the CRM will provide up to 100% more accurate view on

agent ac-vity and efficiency, will highlight clients lacking in customer service, preven-ng fu-­‐ ture problems, but will also provide sta-s-cs regarding customer service availability, over-­‐ loading of sales agents or service representa-ves, leading to a becer resource alloca-on. Com-­‐ bined with GPS posi-oning, the solu-on enables an effec-ve traceability of interac-on with the client.

CALL SUPPORT BILLING SYSTEM ON-­‐CALL BILLING SYSTEM FOR PHONE SUPPORT PROVIDERS (LAWYERS, PHYSICIANS, BROKERS, CONSULTANTS)

One of the posi-ve effects of globaliza-on of markets is that valuable resources can be

accessed remotely, and physical presence is no longer needed. A challenge for professionals delivering remote services is accurately billing the support -me, making it a one-­‐-me process at the end of month and based on notes and emails, some-mes leading to a nego-a-on of billable hours.

Our on-­‐call billing system consists of a mobile client that logs all incoming and outgo-­‐

ing calls and syncs them with the server. The server can also log calls from the fixed telephony system, or the office phone can be forwarded to the mobile phone. Using a web interface, calls can also be manually entered. The server performs a match with the clients’ phone num-­‐ ber database and known calls are automa-cally logged and billed, using a pre-­‐defined, per-­‐ client, hourly price list.

Mails can be configured to be sent a^er each logged call so that clients will receive a

no-fica-on a^er each billed call. The solu-on can also include a repor-ng module, expor-ng the data into an ERP or simply export the data to CSV, XLS or PDF formats.

28

CARD SYSTEMS LOYALTY, BONUS, MEMBERSHIP PROGRAMS (TABLET VERSION)

Offering rewards to customers or members, as well as tracking their consump-on/ at-­‐

tendance/ shopping habits is an industry standard requirement for any successful retail or service business in today’s marketplace.

Our implementa-on include: -­‐ genera-ng loyalty/ bonus/ membership IDs and prin-ng them onto cards or wri-ng them on magne-c stripe/ smart cards, NFC or RFID tags; -­‐ mobile devices (tablets, but we can implement also on smartphones or industrial de-­‐ vices) to interact with IDs (reading the code, preforming ac-ons in the related ac-­‐ count); -­‐ server applica-on for management of the program, genera-ng IDs, managing mul--­‐ ple mobile devices, managing the database, and export or syncing with ERPs or other systems.

Typical applica-ons include: retail stores or outlets (including pharmacies), service

businesses requiring client iden-fica-on (gyms and clubs, hotels&restaurants&bars), hospitals etc.

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5

TECHNICAL SKILLS & TOOLS PARTNERSHIPS Who we are How we do it What partners do we have

OUR TEAM

We follow a business philosophy that allows us to put tal-­‐

ent, youth and technology in a common equa-on leading to the

crea-on of a becer working and living environment, both for or-­‐

viding the general direc-on and support for development teams.

ganiza-ons and for individuals.

Our average age is 29, so we will keep on bringing on board

young talent, to keep it under 30.

We are 17 colleagues and 5 of us are project leaders, pro-­‐

We embrace an entrepreneurial culture, empowering our

people to be crea-ve and make decisions. While not always a

We are not many, but we always focus on the core of our

comfortable role, this con-nuous challenge to innovate and solve

projects. While we some-mes let our partners take over user in-­‐

customer problems, is what brought to life many of our ideas and

terface/ graphics, tes-ng and device compa-bility, data collec-on

solu-ons.

and input, we don’t source out our main code, allowing us to con-­‐

trol quality and to offer fast and reliable support.

32

OUR VALUES

C O M M I T M E N T Knowing our knowledge, capacity, workforce and that we can rely on each other, we make promises. And keep promises, working towards goals together.

Q U A L I T Y To achieve both our goals and those of our customer, we work as a team, with responsibility and efficiency, aiming the supreme goal: quality. Our technical knowledge and acen-on to details guarantee best quality services.

C O M M U N I C A T I O N The key to success of our work is communica-on. That is why we are interested in fast circula-­‐ -on of informa-on from us to the client and, even more important, that this informa-on get back to us, feedback being a key factor in finding the right solu-ons to customers, suppliers, employees and partners.

T E A M W O R K The company is about people. We invest in our employees – our engine and the best promo-­‐ -onal tool. Therefore we rely on young, inspired and confident people, well-­‐armed against the cap and with the courage to embrace new opportuni-es and challenges.

J O I N T S U C C E S S When our customers are successful, this success is transferred back to us. Same for our part-­‐ ners. Thus, we aim to behave as a mechanism in which all components lead to a becer func-­‐ -oning of the system.

TECHNOLOGIES

OperaNng systems:

MOBILE AND DESKTOP APPLICATIONS, WEB APPLICATIONS, SERVICES, DATABASES

-­‐ .NET 4.0, Spring, NodeJS, Visual-­‐

-­‐ Server OS: Windows Server, Linux

WebGUI, Vaadin, Eclipse, IntelliJ

-­‐ Mobile: Android, iOS, Windows Mo-­‐

Idea, REST, SOAP, JSON

bile Embedded, WP7+ , JME Black-­‐ berry

Database Engine: -­‐ MS SQL Server, Oracle, MySQL, SQLite

-­‐ Desktop: Windows, Linux, MacOS

-­‐ PostgreSQL, MongoDB

Programming languages:

-­‐ Objec-ve C, Java, C#, HTML5, JS

ORM: -­‐ nHibernate, Hibernate, ORMlite, GreenDAO

-­‐ C/ C++, Visual Basic.NET ApplicaNon servers: -­‐ IIS, Apache Tomcat, Jboss Technologies: -­‐ iOS SDK, Cocoa, Android SDK -­‐ J2ME, Blackberry, Windows Mobile SDK, .NET CF 3.5

Proprietary Pladorms: -­‐ IQteh framework

OUR PARTNERS

Q&A SESSION Can you tell us who is Qualteh ?

Qualteh is a MediaNet group company, a leading mobile so^ware developer in South

Eastern Europe. At Qualteh our main focus is on QUALity and TEcHnology. We put customers

Lucian Raduti Chief Operational Officer

at the center of our ac-vity and our solu-ons are designed to increase their compe--veness and performance, using cufng-­‐edge technology and constantly raising the quality standards.

How come your solu-ons run on all opera-ng systems, both mobile and desktop ? You told us that you can implement custom solu-ons or customiza-ons on exis-ng solu-ons with -meframes star-ng from 3 weeks, how is that possible ? Most developers start with 3-­‐6 months ?

We have started mobile development more than 10 years ago, on the Windows Mo-­‐

bile pladorm. As new pladorms have emerged, we started using them. First, we added Black-­‐ berry support to our solu-ons, than iOS and finally Android. On the laptop/ desktop/ server side, we have moved from dedicated client applica-ons to web services.

We have developed our own proprietary framework, both for server side and mobile

applica-ons and we can develop solu-ons faster, as the core-­‐components can be shared.

If I already have an ERP solu-on implemented, why would I buy third-­‐party extensions, like your SFA or CRM solu-on ? Most ERP vendors have their own SFA or CRM extensions, so why should I take these modules from you ?

Most plug-­‐in modules from ERP vendors are developed by third party companies and

in order to provide easier support, the technologies used are o^en older and have poorer per-­‐ formance than our solu-ons, so there’s your first argument. They are integrated with the ERP using the same connectors vendors make available, so there is no interconnec-on issue. We also have faster implementa-on -mes, we provide consul-ng and we are more cost efficient!

Most so-­‐called developers offer custom/ on-­‐demand so^ware development, but in fact they are only customizing or plugging-­‐in exis-ng solu-­‐ -ons (Dynamics, SAP, etc). Do your solu-ons include core-­‐elements from other vendors ? If not, on certain cases, can you do it ?

Our framework and applica-on cores are 100% in-­‐house developed. On demand, yes,

we can provide customiza-ons of other pladorms.

Some of the advanced developers serving customers from business and enterprise segments, have moved past tradi-onal structured data-­‐ bases, in order to op-mize specific tasks or queries; do your solu-ons make benefit of these new technologies ?

We are constantly pioneering new technologies, and, in certain cases, we incorporate

them in our products. Before we incorporate a new technology, it undergoes an extensive test-­‐ ing period, to evaluate whether it is mature enough to be used in an enterprise environment.

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