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JUNE 2018

Vol 1 Issue 1

HELPING HEALTH brought to you by Qerac Healthcare Communications

Inside the Issue

WELCOME TO OUR FIRST NEWSLETTER In the past few months, we have been quite busy at Qerac refining our processes, taking a good long look at what works best in the health space and how we can help you make your practice better, more effective and efficient. READ ON

Spending a lot of time moving information across systems? Do you wish you could find someone who will take care of all your processes?




Are you are unknowingly missing out A on deduction for certain expenses, incurred while rendering your services? It is tax time and a little bit of alertness can go a long way in saving you some money.

Poor teamwork and miscommunication can disrupt procedures, lead to inaccuracies or cause unnecessary additional stress overall contributing to a poor healthcare service received by the patient


Are you struggling to get your name out there, but not quite sure how marketing works in the world of healthcare? We will show you how to reach out effectively and make an impact.


Event management for the health industry. A full service event management component that cares of all your CPD activities. We run educational seminars and conferences.

        COMPLETE MARKETING                              RACGP ACCREDITED                     STRATEGIES

Is PR all about crisis management? Or is it about getting good media coverage? We can help you take charge. - when, where and how to communicate with your audience? PUBLIC RELATIONS


Create clarity in your communication.

by Shoma Mittra Welcome to our very first newsletter. You are getting this newsletter because you or someone from your practice has attended one of our educational seminars or conferences and opted in.

We will, of course, continue to hold our education seminars as usual. Your feedback has reinforced our belief that regular seminars on all facets of healthcare have been beneficial to your practice.

For the past three years, Qerac has been mostly involved in education for GPs, specialists and allied healthcare providers.

Our next seminar, Advances in Practice Management will be at the end of July or in early August.

We have also been building communication strategies with individual practice owners. In the past few months, we have been quite busy at Qerac Healthcare Communications, refining our processes, taking a good long look at what works best in the health space and how we can help you make your practice better, more effective and efficient. Continuing Professional Development is something we all need to do no matter what field we are in; but more so if you are healthcare professionals. In starting this monthly newsletter, we hope to provide information which will be useful to you in your practice. We will attempt to bring together industry professionals who are critical to the success of your business. Legal experts, allied health practices, financial and account management teams, medical device suppliers, infection control experts and many others who will benefit your service.

Email invitations will arrive soon. We hope you take an active interest in our newsletter and interact with our social media pages on Facebook and Twitter to keep up to date with upcoming news and events.

The most important thing in communication is hearing what isn't said. Peter Drucker We are in the business of good communication. By good, we mean effective. We want you to ask yourselves whether you are making a difference in the lives of your clients? Is your practice running at its optimal efficiency?

Developing effective communication requires skill. Missteps can occur when there is a team of players involved, as is often the case in a healthcare setting. Many people – from the front desk receptionist, practice manager, clinical nurse and right down to the specialist, physician or surgeon are involved in patient care. It is like a well-oiled wheel that needs to run smoothly without any hiccups. And yet, hiccups are a part of life. Glitches happen even when you have taken every precaution. A small misunderstanding can roll a long way. Patients not only expect courtesy in communication but also every conceivable support from every member of your team – right down to your catering manager and housekeeping staff. So how do you ensure that everything flows smoothly? That even if there is a glitch, you are able to sway that to a positive? Qerac has been at the forefront of communication, helping practices and providers communicate effectively with staff, colleagues and clients. In our next newsletter, we will show you the ten definitive steps you can take to surge your practice forward. Until then...

Suite 17, Gallery Suites 185 High Street, Fremantle, WA 6160 08 9336 3178 HELPING HEALTH - May 2018 - Issue 01

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Don't miss out on these tax deductions

by Business Mantra While it is best practice to keep track of your tax deductions, when you are running a busy practice, it gets hard to keep pace with everything. You know June 30th is coming up and you should get all your expenses in order for your accountant. But how often do you leave it till the last minute? Are you are unknowingly missing claiming on deduction for certain expenses? Take a quick look at these pointers below and give your accountant a call. Education Expense Doctors have a mandatory requirement to maintain their registration and for that they are required to complete a certain amount of continuing professional development. keeping record of such expenses is important. Keep all receipts handy in one place. You can claim all education costs, including fees, clinical materials, textbooks and even homeoffice computer and furniture for study. Other self-education expense that you may claim, but not many people consider it, are photocopying costs, student services fees and costs associated with attending conferences and travel costs.

Expenses incurred while working from home Travel expenses Although travel between work and home is not claimable, if you are a medical practitioner you can claim travel expenses if your work requires you to travel between hospitals or medical centres. You might be able to claim airfares, accommodation, meals and any cost for relevant materials, if you attend any conference. Other travel expenses you might be able to claim would be travelling to remote areas for work, and travel for events and functions that are related to work. Travel from home to work will only be considered in case of emergency calls. Insurance All doctors need to purchase professional insurance, such as income protection insurance, cover for inquiries by Medicare and cover for audits, and of course professional indemnity insurance. Certain expenses which may appear to be work related but cannot be claimed as tax deduction are life insurance, trauma insurance or critical care insurance.

If you work from home a times, you will be able to claim the deduction for the usage of your electronic devices such as phone, computer and internet for work purposes. Other expense would be heating and cooling system, lighting, depreciation for office equipment and a professional at-home library. However, only the work portion of the expense is claimable. Other expenses Any asset which helps generate income might be able to claim all or part as tax deductions. For instance, it can include safety equipment, protective items, medical supplies and equipment, calculators, desks, software etc. Also, if any item is purchased for $300 or more, it needs to be depreciated based on effective life of the asset.

For more information, please feel free to contact Business mantra on (08) 9242 3555 or email:

Address Suite 8, 176 Main Street, OSBORNE PARK WA 6017 Postal Address: Po Box 221 OSBORNE PARK WA 6917 HELPING HEALTH - May 2018 - Issue 01

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TEAM BUILDING Effective teamwork is crucial in the healthcare sector, whether you’re in the operating theater or working on the wards, as the public’s health and well-being are in your hands. Poor teamwork and miscommunication can disrupt procedures, lead to inaccuracies or cause unnecessary additional stress, overall contributing to a poor healthcare service received by the patient. A good friend of mine is a hospital pharmacist, and teamwork communication issues often arise while she’s on call. She’s had to deal with anything from the patient’s medicine order not being put through, to miscommunication over scheduling to paperwork being filled out incorrectly. She’s even had calls from people asking her what to do when they can’t log on to the computer! An essential component of team work is understanding who to direct your question to to minimize the amount of disruption caused. Solely working for your own individual gains causes more problems. When colleagues are put under unnecessary stress, they, in turn, take it out on another colleague and so on until frustration and disruption trickle down throughout the whole team. A team that works together performs best together. Use these six tips to keep your team performance at its best! 1) All for one and one for all We all know that working as a GP or Nurse has it’s challenges but teamwork needn’t be one of them! It is important to remember that

Effective teamwork not only improves efficiency but also your bottomline. you all have a common goal – to deliver excellent health and medical care to the patient. Everyone should be able to see how their colleagues roles, as well as their own responsibilities as an individual, add value to the practice. Although you are a team, you are made up of individuals who all excel at different skills and yet may fall short on others. Knowing your team members and understanding their strengths and weaknesses is the first step to ensuring the smooth running of the practice. Some people are put off from visiting their Doctor due to embarrassment or mistrust. Finding a well-coordinated team and a Doctor who listens to them will ease their concerns and fears and allow them to get the care they need. However, a practice that has poor team communication may end up canceling or rescheduling appointments which could lead to the patient experiencing increased anxiety and stress and could even prevent patients from making future appointments. All working together for a common goal brings unity and creates a supportive working environment. As the three musketeers would say – All for one and one for all! 2) Have an open door policy Practicing an open door policy encourages communication and transparency. It is important to ensure that all members of staff feel that they are respected, their opinion is valued and that they can bring up any queries or issues they may have. For example, imagine a medical receptionist who has been working at the practice for many

years and feels that her skills and experience entitle her to a raise. She may feel uncomfortable talking about money, and having a team where open communication is not encouraged may create an atmosphere where she feels unable to broach the subject and this could lead to resentment. If on the other hand she works in a practice where an open door policy encourages two-way communication and feedback she may feel more confident in approaching the practice manager, leading to an open discussion resulting in a raise or else an understanding of her next steps to secure a raise in the future. 3) Maintain clarity Excelling at communication requires clarity as time can be easily wasted when people aren’t sure what they are supposed to be doing and why. Imagine a new member of staff has just joined the practice and he spends 2 hours completing a task exactly as he would at his previous job only to find out that things are done completely differently here. As well as embarrassment and frustration, this has caused a lot of time to be wasted, especially if the task needs to be repeated with another member of staff supervising the process. Everyone needs to understand exactly what their roles are and what responsibilities are expected of them, and asking for clarification if they are unsure should be encouraged.

Helping Health  

Newsletter for the Medical industry

Helping Health  

Newsletter for the Medical industry