How do we build relationships with our customers?
Step 1: Where do we interact with them? While Matching
Step 2. What do we consider?
State of Mind
Activities and things
1. While Matching State of Mind
While Matching Be clear while communicating, repeat important things to avoid misunderstandings Be responsive. Reply to their emails immediately, and stick to deadlines Be honest; do not promise things that are not possible and then try to cover up for it Show excitement about the country, get them excited too Be supportive – they will want many details about the country they are going to, so provide everything they ask for
Realization Be soft and gentle with your speech and actions Don’t exaggerate things, be realistic and simple. Be excited but do not overdo it. Be punctual every time you meet them – while picking them up from the airport and to meetings Be professional. Stick to the point when you interact with them and don’t get carried away Give them the experience of their lives. Do whatever it takes – it will be rewarding for you as well.
1. While Matching Activities and things
While Matching Set the right expectations – living conditions, weather, travel, etc. Send all documents on time! Their Visas depend on you Make sure you read all preparatory material on Discover India before dealing with them Be aware of all Indian realities that they will face Clarify their JD with them and answer any of their questions if any
Realization Provide all support they need – Finding places to eat, and any other things that they might need Make sure you respond immediately when they contact you Take them around the city once or twice to get them used to life in it Make sure the EP knows to respect every culture, and be accepting and compatible with all co-‐interns Make sure all logistics are arranged to them before they will need them