blue support services
A total facilities service solution: Facilities Management Technical Service Delivery Sustainable Building Management Environmental and Sustainable Delivery
Integrated Workplace Service Solutions
Whole-lifecycle Building Management Integrated Healthcare Facilities Services Project Management
a fresh approach to facilities management
b espoke solutions l eading expertise u nderstanding customer requirements e xcellence in service delivery
blue support services delivers bespoke asset and facilities solutions focusing on the management of property; creating sustainable asset services to ensure the highest standards of maintenance, safety and environmental conditions are maintained at all times. Our integrated facilities services will deliver workplace environmental solutions, facilities management, improved asset performance and a range of design and development services to meet the ever changing requirements of estate delivery. blue support services is a wholly owned subsidiary of Equity Solutions & Partners Limited, a private company specialising in the provision of financial investment in public and community sector initiatives, creatingsustainable and improved asset solutions.
l eading expertise Key services provided by blue support services include:
b espoke solutions blue support services offers a range of services to deliver a truly seamless whole-life property solution, reflecting the individual requirements of our customers. We deliver a comprehensive range of hard and soft facilities management services comprising mechanical and electrical maintenance, the delivery of specialist installed equipment such as fire alarms and lifts, building fabric maintenance, cleaning, catering, waste services, security, environmental and energy management. blue support services provides a fully integrated managed service to both new and existing estate portfolios. We deliver increased efficiencies across assets and estate by introducing management information and operating systems and delivering greater flexibility. Above all, we deliver customer satisfaction through improved services and by exceeding expectations and creating value for money. Our fully managed integrated service is coordinated through a dedicated helpdesk providing 24/7 support. Our service delivery teams are fully trained, appropriately qualified and multi-skilled so that they are able to undertake a wide variety of activities from skilled technical tasks to minor works and grounds maintenance duties. We operate bespoke management and information systems designed to report on factual estate services and asset conditions which allow us to provide real time reporting of total portfolio performance to ensure optimum estate utilisation. Our parent company also provides highly regarded expertise in healthcare planning. Working with our colleagues in blue sky healthcare, we can assist in total coordination of specific healthcare delivery where it is most required. Utilising the asset information alongside this crucial planning data, the asset and estate portfolio can be optimised and rationalised to create the most efficient use of space and healthcare service. Estate development can be tailored to individual output specifications, designed and project managed by in-house managers, constructed to the highest standards. This is achieved by utilising specialist construction and service partners and is compliance managed by a dedicated team of operational contract managers.
Facilities Management Service Delivery • Mechanical and electrical maintenance • Heating ventilating and air conditioning • Fabric maintenance • Cleaning services • Catering • Security • Caretaker and support services • Reception • 24/7 technical help desk • Technical service consultancy and project management
Technical Support (Project and Programme Management) • Management of capital projects • Specialist architecture design services • Environmental consultancy • Whole-lifecycle building management • Condition surveys • Building surveying • DDA, M&E, compliance management • Asset rationalisation
Management and Information Systems • • • •
Building asset management Healthcare planning Estate performance measurement Real time reporting of estate services and availability
Workspace Management • Space planning • Workspace utilisation solutions and re-design • Flexible working and ongoing utilisation management • Maintain maximum space efficiency for customers
Environmental and Sustainable Services • Energy procurement • Building certification and compliance management • Energy targeting, monitoring and management • Sustainable energy generation
Contract Delivery Guaranteed compliance management and service delivery meeting all statutory and mandatory requirements and ensuring each asset is safe and secure for its users.
in e xcellence service delivery Central to blue support services’ delivery approach is our role as a single point of accountability for managing our customers’ assets, allowing them to focus on their core business. We pride ourselves on achieving excellent customer relationships. Our collaborative approach ensures the customer’s best interests are always at the heart of any decision. We employ the latest technology to manage the call process, ensuring that our customers always have access to support and real time information and reporting. Our friendly, professional helpdesk provides a single point of contact from the initial call through to resolution of the issue. Our skilled team has the expertise and knowledge to quickly identify and support our customer requirements.
u nderstanding customer requirements An ability to deliver an enhanced portfolio of fully integrated solutions across the whole property lifecycle makes blue support services a unique long term strategic property partner. Our unique strengths as a business are based on: • Trust and understanding • Flexibility • Empowerment and self-delivery • Investment in real community solutions