changed the way we work. “It is now being adapted into our everyday business. With our staff, there is a new word now that we use which is ClearSee, as in ‘I’ll ClearSee you’. There is a whole new language that is coming out with this. “We’ve also got some new business down in Tasmania because of the NBN. As we don’t have a care manager in Tasmania, we are actually running a care manager from Victoria all via video conferencing and that wouldn’t have been possible for us 12 months ago.”
Telehealth Feros Care has long been interested in the potential of telehealth, particularly as the company provides home and community
care as well as residential aged care. It has launched a three-year pilot program called TEMCAS using video conferencing with GPs and specialists for residents with complex health needs. Added to the new WiFi capability, the technology will allow virtual consultations between residents and their health professionals anywhere within Feros Care’s facilities. It will also improve privacy and convenience for residents, particularly if they are very frail or ill and are unable to get out of bed. Mr Payne says the WiFi technology will support virtual education sessions, group allied health programs and case coordination across its three residential villages. The company has also invested
in custom-built video conferencing touchscreen robots that can be wheeled around the villages using the gigabyte WiFi network. Feros Care is also running a telehealth pilot project called My Health Clinic at Home (MHCAH) for older people living at home in the town of Coffs Harbour in NSW. The idea is to showcase the benefits of high speed broadband and to get an independent evaluation of the viability of the service. Mr Payne says that although the report will not be published until later in the year, “it is safe to say that the pilot has opened Feros Care’s eyes to what is possible”. The $2.8 million MHCAH project is looking at new ways to use the NBN in healthcare.
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