Pulse+IT Magazine - August 2014

Page 37

practices may not know what needs should be considered when planning an IT budget, posing a challenge for many general practices budgeting for IT infrastructure. IT costs can be difficult to value in terms of capital expense, for the purchase, lifeexpectancy of hardware and infrastructure, and the operating costs for ongoing services and licensing. A reluctance to incorporate new technology into general practice is often based on an over-riding concern that new technology and systems show little regard for the complex and dynamic GP-patient relationship. The adage of ‘Your solution is not my problem!’ could not be truer for some.

Attitudes and perceptions regarding the value of technological innovation have contributed to the limited innovation and change in general practice. A 2006 study by Ford, Menachemi and Phillips, Predicting the Adoption of Electronic Health Records, concluded that the appeal of broad-based technologically facilitated strategies to improve quality and management in healthcare delivery could have been inhibited by stakeholder perceptions.

Embracing technology Adoption of technology can be increased if GPs are assured of improved patient healthcare outcomes with minimal impact on their current workflow. Encouraging

Outsourced Patient Management

GPs to fully embrace technology for clinical purposes through highlighting its benefits in patient care delivery is an important step towards achieving the maximum benefits of technology in Australian general practice. The RACGP has a unique opportunity as the trusted representative of the profession to encourage general practices to improve their technology knowledge base and digital skills. Improved knowledge and skills will enable practices to support the delivery of better patient healthcare outcomes, more efficient practice and patient management, and improved timely communication and data collection, which will support the provision of safe and high quality healthcare.

VIRTUAL CONSULTING ROOMS

VConsult provides a premium offsite practice management and virtual office service for practices and health practitioners. VConsult takes care of all aspects of practice management allowing our clients to focus on their patients. Experienced medical secretaries based in Australia work seamlessly behind the scenes providing the following services: ■ ■ ■ ■

Management of all incoming telephone calls Patient appointment management SMS / Telephone appointment reminders Patient billing

VConsult is ideal for practitioners wanting to minimise overhead costs, reduce the number of onsite staff and have their calls answered professionally and in a timely manner. Services are offered on a fulltime, sessional or casual basis. Please call 1300 82 66 78 or email admin@vconsult.com.au to find out how outsourcing can save you time, stress and money.

www.vconsult.com.au PULSEITMAGAZINE.COM.AU

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