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COLLABORATION DRIVES INCREASE IN

ELECTRONIC COMMUNICATION Electronic distribution of specialist letters to GPs from Southern Health Outpatients clinics has grown from zero to around 30 per cent over the past 12 months under a pilot project that has now become practice. South Eastern Melbourne Medicare Local is inviting GPs within its catchment to join in.

PAUL MACDONALD eHealth Strategy and Stakeholder Engagement Manager South Eastern Melbourne Medicare Local p.macdonald@semml.com.au

About the author Paul Macdonald has many years’ worth of experience in change management and information management. His focus is on the alignment of local eHealth initiatives with state and national directions through the adoption of standards and encouraging vendor collaboration.

In August 2011, a pilot project to facilitate the electronic delivery of letters from specialists in Southern Health Outpatients clinics to GPs and other healthcare providers was launched, with partners including Southern Health, OzeScribe, Global Health and South Eastern Melbourne Medicare Local’s (SEMML) founding member, Dandenong Casey General Practice Association (DCGPA).

in receiving Outpatients letters electronically.

The project allows specialists’ letters, transcribed by OzeScribe medical transcription services, to be sent electronically through OzeScribe’s OzePost service. OzePost uses Global Health’s ReferralNet secure messaging system to send encrypted, HL7 messages that can be imported directly into patient records for GPs using any of the leading GP clinical information systems.

Any practice that already has ReferralNet installed does not need to register for OzePost as they will be automatically receiving their Outpatients letters electronically from Southern Health. There is capacity for 100 per cent of computerised practices within South Eastern Melbourne Medicare Local to receive Southern Health Outpatients letters electronically via OzePost and ReferralNet.

The sending of electronic letters to GPs from Southern Health Outpatients via OzePost and ReferralNet commenced in September 2011, and by the end of August 2012, around 30 per cent of all Southern Health Outpatients letters were being sent electronically. Initially, 15 general practices were recruited to the pilot and came on board incrementally over the first few months of the project. The service has subsequently been expanded to all practices interested

Southern Health is the largest public health service in Victoria, providing more than one million episodes of care a year and serving over 20 per cent of Victoria’s population. Since the project began, Southern Health has delivered over 40,000 Outpatients letters.

Technology issues Like any project involving technology, a number of technical issues arose and were resolved during the project’s implementation. The process highlighted the need for all secure messaging and clinical information system software developers to collaborate on the development and implementation of uniform standards for the capturing and transfer of health information.

Profile for Pulse+IT Magazine

Pulse+IT Magazine - November 2012  

Pulse+IT Magazine - November 2012 - Australasia's first and only eHealth and Health IT magazine

Pulse+IT Magazine - November 2012  

Pulse+IT Magazine - November 2012 - Australasia's first and only eHealth and Health IT magazine

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