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REGISTER HERE FOR YOUR 2017 BADGE TODAY

SHOW PREVIEW 20-22 JUNE 2017 | EXCEL | LONDON | UK

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Organised by:

20-22

June 2017

ExCel London


GENERAL INFORMATION By Car When driving to ExCeL London follow signs for Royal Docks, City Airport and ExCeL. When you leave the M1 there is easy access from the M25, M11, A406 and A13. For Sat Nav purposes, we recommend using postcode – E16 1DR.

CONTENTS

2 | CONTENTS

Welcome

3

Highlights

4

Keynote Speakers

5

Seminar Timetable

6

Floor Plan / Exhibitor List 8 Sponsors & Supporters9

By Train London’s main rail terminuses are Charing Cross, Euston, Kings Cross/ St Pancras International, Liverpool Street, London Bridge, Marylebone, Moorgate, Paddington, Victoria and Waterloo.

OPENING TIMES

By Tube Remember to alight at the Royal Victoria DLR station to attend Safety & Health Expo, Professional Clothing Show, Facilities Show and Service Management Expo or Prince Regent DLR Station for IFSEC International & FIREX International.

Tuesday 20 June, 10:00 - 17:00 Wednesday 21 June, 10:00 - 17:00 Thursday 22 June, 10:00 - 16:00 Location: ExCeL London, Royal Victoria Dock, 1 Western Gateway, London, E16 1XL

By Air London has 6 international airports. ExCeL London recommends using London City Airport, whenever possible. The airport is located 5-minutes from ExCeL London by taxi or 10 minutes by DLR.

Acknowledgements Organised by:

Official Charity Partner:

Accommodation Find a hotel near ExCeL that suits your budget: http://www.servicemanagementexpo.co.uk/ accommodation

The Official Field Service Management 2017 Digital Preview is published on behalf of UBM by: Publishing Events Ltd

Ü

Haven’t registered yet? Click here to register for your free entry badge to Field Service Management Expo.

Book 1:2:1 meetings with visitors, suppliers and product specialists:

www.servicemanagementexpo.co.uk/visit/ meet-suppliers

2nd Floor, Chapel House, 18 Hatton Place, London EC1N 8RU, UK. Tel: 020 7841 5960 www.publishingevents.com While great care has been taken to ensure that the content of this Digital Preview is correct, neither the show organiser nor the publisher of the preview accepts responsibility for any error, omission or claim made in the preview.


WELCOME | 3

WELCOME TO Field Service Management Expo 2017 I’m delighted to introduce you to Europe’s leading field service exhibition which moves into its fourth year at ExCeL London. Off the back of an electrifying 2016 show, we wanted to ensure we deliver even more for 2017 and went straight to the industry to identify how. This has resulted in a name change to reflect the profile of our visitors and make sure that Field Service Management Expo mirrors this important market. Focusing on a new theme, this year’s event; ‘starts and ends with the customer’, addressing our industries current pain point that delivering a seamless, exemplary customer experience is all important. Therefore we have concentrated a significant amount of our seminar programme along this topic. The Field Service Theatre will include over 12 hours of seminar and workshop content over the three days, exploring the customer journey, recruitment, IoT, the customer experience and RoSPA dedicated workshops on fleet management and driver safety. Headlining a programme boasting more than 25 sessions is this year’s keynote speakers, who will be focusing on the theme of strength, resilience and defying the odds. Featuring Dame Kelly Holmes, Professor Brian Cox OBE, Nigel Owens MBE and Simon Weston CBE, each will deliver an inspiring session on the obstacles they’ve faced, solutions they’ve found and how the results have allowed them to march on. Also new to 2017, visitors will have the opportunity to meet like-minded professionals in dedicated networking sessions book ending each day in the Field Service Theatre. Topics for discussion will include, ‘powering intelligent service delivery’ and ‘Removing business silos and engaging with your customer’. It promises to be another amazing year for Field Service Management Expo and the team and I can’t wait to welcome the entire service management industry, as you and your peers network, learn and identify innovative cost saving solutions in an incredibly fun and energetic week. We’d also love to hear your feedback and hope you’ll join the conversation on social media, so tweet us @FSMExpo using #FSME17. Chris Edwards, Director – Field Service Management Expo Protection & Management Series UBM EMEA


4 | HIGHLIGHTS

HIGHLIGHTS OF Field Service Management Expo 2017 Don’t miss… Field Service Theatre Sponsored by IFS/ FSM

Through a mix of networking sessions, seminars and debate, this theatre will explore the service management customer journey. Sessions will focus on: ‘the customer experience in the service management industry’, ‘IoT’, ‘proactive maintenance’ and ‘recruitment’. Afternoons will be dedicated to fleet safety with RoSPA-led sessions each day. Sessions will include:

1:2:1 Meetings Service

• Delighting the customer with service excellence

The complimentary matchmaking tool enables visitors and exhibitors to search and connect with each other before the show, allowing you to manage your event schedule.

• Driver Behaviour – why it’s important within your business • Can a focus on customer experience really make a difference? • Embracing millennials in the workplace Customer experience excellence in the service industry. Ideas and tips to make a critical difference.

Get first-hand experience with over 100+ products and solutions Discuss your project needs and learn about tried and tested implementation when you meet the product technicians. Plus, discover a range of suppliers across the entire service management chain including IFS, Protean Software, iTouch Vision, MPL Systems, BigChange Apps, Mix Telematics and more.

• Arrange meetings at exhibitors’ stands or in one of the dedicated Meeting Lounges • Search thousands of contacts by job title, products and services, buyer/seller activities and market sector • Make the most of your time at the show, prearrange meetings and open the door to new business opportunities Find out more at: www.servicemanagementexpo.co.uk/visit/meetsuppliers

Dedicated Networking Bookending the day It provides visitors the opportunity to expand their service management industry community and discuss trends and pain points with like-minded peers. Topics will range from ‘Powering intelligent service delivery’ and ‘An agile field service operation’ to ‘Digital marketing transformation’ and ‘Removing business silos and engaging with your customers’. Session will take place in the Field Service Theatre at the beginning and end of each day.


KEYNOTE SPEAKERS | 5

KEYNOTE SPEAKERS Sponsored by: Our biggest inspirational line-up yet… Rock star physicist Professor Brian Cox OBE; double Olympic gold medallist, Dame Kelly Holmes; Falklands War veteran, Simon Weston CBE and Rugby Union Referee, Nigel Owens MBE are coming to inspire and motivate you in the Keynote Theatre on 20-22 June. • Build your motivation by emulating the work-ethic that led to double Olympic medals from Dame Kelly Holmes and discover more on her work on numerous mental health boards • Explore the universe with Professor Brian Cox OBE, and expand your mindset beyond the day-to-day aspects of your role • Learn how to build the skills you require to make tough decisions with tough characters, from ‘the best referee in rugby union’, Nigel Owens MBE • Be inspired by a story of triumph and courage, from Falklands war hero, Simon Weston CBE, and turn adversity into opportunity

WHEN AND WHERE?

WHEN?

WHERE?

Dame Kelly Holmes

20 June, 11:30 - 12:30

Keynote Theatre

Professor Brian Cox OBE

21 June, 11:30 - 12:30

Keynote Theatre

Nigel Owens MBE

21 June, 13:30 - 14:00

Keynote Theatre

Simon Weston CBE

22 June, 11:30 - 12:30

Keynote Theatre

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If you haven’t yet confirmed your place, click here to register for your complimentary entry badge.

Dame Kelly Holmes

Professor Brian Cox OBE

Nigel Owens MBE

Simon Weston CBE


6 | SEMINAR TIMETABLE

FIELD SERVICE THEATRE DAY 1: TUESDAY 20 JUNE 2017 TIME

SESSION TITLE

SPEAKER

10:00 11:00

Networking: Digital marketing transformation

Facilitated by: Paul Stratford, Creative Director, Protean Software and Pete Lock, Technical Director, Protean Software

11:00 11:35

Can a focus on customer experience really make a difference?

Speaker: Ian Golding, Customer Experience Specialist and Certified Customer Experience Professional, Customer Experience Consultancy Ltd

11:35 12:00

The reality of customer experience transformation

Speaker: Russell Down, Chief Executive, Speedy Services

12:10 12:40

Getting the right parts, at the right time to the right place: A real life story of how software can benefit the business

Speakers: Kevin McNally, Sales Manager, Tesseract and Daniel Sewell, Chief Operating Officer, Espresso Service

12:50 13:20

The future of field service recruitment

Speaker: Steve Carter, Managing Director, Concept Resourcing

13:30 14:00

Delighting the customer with service excellence – IFS customer case study

Speakers: Rory Church, Field Service Management Ltd

14:10 14:40

IoT and real time scheduling and proactive maintenance

Speaker: Paul White, CEO, Mplsystems

14:50 15:20

MORR – Managing occupational road risk in the UK and internationally

Speaker: Andrew Love, Fleet Audit Consultant, RoSPA

15:30 16:00

Driver profiling with over 20 years’ experience – What’s the future?

Speaker: Andrew Love, Fleet Audit Consultant, RoSPA

16:10 16:40

Driver behaviour – Why it’s so important within your business

Speaker: Andrew Love, Fleet Audit Consultant, RoSPA

DAY 2: WEDNESDAY 21 JUNE 2017 TIME

SESSION TITLE

SPEAKER

10:00 11:00

Networking: IFS FSM 5.7 – Powering Intelligent Service Delivery

Facilitated by: Mark Brewer, Industry Director for Service, IFS and Kristina Flickinger, Marketing Manager Service Management, IFS

11:00 11:30

Panel: Ageing workforce – How to deal with increasingly older engineers?

Panelists: Hans van den Heuvel, Operations Director, Canon Europe; Paul White, CEO, Mplsystems; Tom Mills, Business and Field Manager, Concept Resourcing

11:40 12:10

Implementing a robust driver safety programme to reduce road risk

Speaker: Dan Lancaster, Client Partner, EMEA, Telogis

12:20 12:50

Embracing millennials in the workplace

Speaker: Chris Short, CEO, Concept Resourcing

Correct at time of being published: May 2017


SEMINAR TIMETABLE | 7

13:00 13:30

Panel: Tackling today’s and tomorrow’s field service challenges with technology

Hosted by: Kris Oldland, Editor, Field Service News Panellists: Mike Gosling, IT Business Systems Team Leader, Cubic Transportation; Speaker TBC, Pirtek Europe; Andy Milner, Managing Director, DNA Stream

13:40 14:10

Managing mobility

Speaker: Paul White, CEO, mplsystems

14:20 14:50

MORR – Managing occupational road risk in the UK and internationally

Speaker: Andrew Love, Fleet Audit Consultant, RoSPA

15:00 15:30

Driver profiling with over 20 years’ experience – What’s the future?

Speaker: Andrew Love, Fleet Audit Consultant, RoSPA

15:40 16:10

Driver behaviour – Why it’s so important within your business

Speaker: Andrew Love, Fleet Audit Consultant, RoSPA

16:20 17:00

Networking: An agile field service operation

Facilitated by: Paul Adams, Development Director, Solarvista

DAY 3: THURSDAY 22 JUNE 2017 TIME

SESSION TITLE

SPEAKER

10:00 11:00

Connecting field service – remove business silos and engage with your customers

Facilitated by: Michael Smythe, eBECS Ltd.; Shaun Riordan, Senior Technology Solutions Professional – Field Service, Microsoft

11:00 11:30

Re-Imagining reactive service management

Speaker: Chris Proctor, Chief Executive, OneServe and Client - details TBC

11:40 12:10

Customer experience excellence in the service industry. Ideas and tips to make a critical difference

Speaker: Charles Bennett, Chief Customer Officer, The Next Ten Years

12:20 12:50

The ageing workforce

Speaker: Tom Mills, Business and Field Services Manager, Concept Resourcing

13:00 13:30

The future of field service in practice: introducing IFS Labs Innovations

Speaker: Mark Brewer, Industry Director for Service, IFS

13:40 14:10

Driver behaviour – Why it’s so important within your business

Speaker: Andrew Love, Fleet Audit Consultant, RoSPA

14:20 14:50

MORR – managing occupational road risk in the UK and internationally

Speaker: Andrew Love, Fleet Audit Consultant, RoSPA

15:00 15:30

Driver profiling with over 20 years’ experience – What’s the future?

Speaker: Andrew Love, Fleet Audit Consultant, RoSPA

Correct at time of being published: May 2017


8 | FLOOR PLAN / EXHIBITOR LIST

FLOOR PLAN Q660

Q760

Q665

Q600

Q700 Q770

Q650

P600

P605

P760 P765

P700

P650

P750

N610 N605

N600

M610

N650

N710

N760

N700

N750

N655

M615 M720

M600 M650

M700 M750

M550

L600

L655

L700

L705 L710

VISITORS ENTRANCE

EXHIBITOR LIST BigChange Apps Concept Resourcing eBECS Exel Computer Systems FastLeanSmart UK Ltd Field Service Management Ltd Field Service News IFS UK Ltd iTouch Vision Kestronics Limited Kirona Mix Telematics UK Limited Mobile Worker Plus mplsystems Limited

KEY: N New exhibitors for 2017 M550 N655 M615 N610 Q770 P605 P765 P605 L710 Q660 N750 N M600 N L705 N650

PC Control Systems

N N710

PoleStar Infrastructure Asset Management

Q665

Prerogative Limited

N605

Protean Software Ltd Reslink Solutions RUGGED MOBILE Systems Ltd SAM7 Limited simPRO Software Ltd

Q600 N Q650 P750 N P760 N760

Solarvista Software Ltd

Q700

Telogis

M610

Trimble - Real Estate & Workplace Solutions

Q760

WorkPal Zafire Ltd

N N600 P700

Correct at time of being published: May 2017


SPONSORS & SUPPORTERS | 9

OUR sponsors

OUR media PARTNERS


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