Government Business 31.5

Evolution of the built environment

Integral and JLL are driving the evolution of the built environment through their comprehensive range of services and expertise.

JLL’s Strategy and Consulting services help clients develop real estate strategies aligned with their business objectives, while Project and Development Services bring visions to life with project management and development expertise.

Facilities and Property Management ensure the day-to-day operations of commercial properties run smoothly. Integral, JLL’s engineering business, provides end-to-end engineering and facilities services, ensuring buildings are safe, compliant, and efficient. By utilizing technology and data analytics, Integral and JLL provide market insights, predictive analytics, and performance metrics to optimize real estate portfolios.

Together, they shape the future of real estate and building performance.

Integral, JLL’s UK engineering business…

Let’s talk

Mark

Evans Client Solutions Director Integral

Nick Freeston Head of Consulting & Public Sector JLL

Government launches New Homes Accelerator

A new expert group has been set up to speed up delivery of housing, deliver 1.5 million homes and boost economic growth.

A team from the Ministry of Housing and Homes England will be working across government and local councils to accelerate hundreds of thousands of new homes that are partially built or stuck in the planning system, and therefore help to end the housing crisis and drive growth.

The group will bring together key players, including government agencies, local planning departments and housebuilders, who will work to resolve specific local issues and deploy planning experts on the ground to work through blockages at each site identified.

The New Homes Accelerator could provide resources to support local planning capacity where there are barriers and work across the board to make sure planning decisions are made in a timely fashion.

Analysis from the government suggests that 200 large sites have outlines or detailed plans ready to go but are yet to begin construction.

Deputy prime minister, Angela Rayner said: “For far too long the delivery of tens of thousands of new homes has been held back by a failure to make sure the development system is working as it should.

“This government has a moral obligation to do everything within our power to build the homes that people desperately need and we won’t hesitate to intervene where we need to.

“Our New Homes Accelerator will quickly identify blockages, fix problems and support local authorities and developers to get shovels in the ground.”...

HOUSEHOLD SUPPORT FUND

Household Support Fund extended to cover colder months

The Household Support Fund will be extended for the next six months, supporting vulnerable households with the cost of essentials during the winter months.

This comes with a £421 million boost to give certainty to Local Authorities (LA) across England over the winter months – up until April 2025 – as they work to help those struggling with the cost of energy, food, and water.

Pensioners and others struggling to heat their homes or afford other essential items over the colder months should contact their local council to see what support may be available to them. Details on the latest scheme for local authorities and councils will be communicated in the coming weeks.

Chancellor Rachel Reeves, said: “The £22 billion blackhole inherited from the previous governments means we have to take tough decisions to fix the foundations of our economy.

“But extending the Household Support Fund is the right thing to do - provide targeted support for those who need it most as we head into the winter months.”

Many councils also use the Fund beyond emergency support, including working with local charities and community groups to provide residents with key appliances, school uniforms, cookery classes, and items to improve energy efficiency in the home.

An estimated £79 million will also be given to Devolved Administrations via the Barnett formula.

Administrations in Scotland, Wales and Northern Ireland can choose how to allocate this additional funding....

Grenfell Tower report published after

seven year wait

More than seven years after the devastating fire that killed 72 people and left 151 homes destroyed, the official inquiry report into the Grenfell Tower disaster has been published.

The 1,700-page report looks into all aspects surrounding the fire, including failures by the government, local authorities and manufacturers. There are 14 parts of the Phase 2 report.

Chair Sir Martin Moore-Bick laid out the findings today, and said that “the deaths that occurred were all avoidable”.

He added that the residents of the tower were “badly failed” by the government, tenant management organisation (TMO), manufactures and suppliers, architect, principal contractor, some consultants, local authorities building control department, and the London Fire Brigade.

“All contributed in one way or another,” he said. “Homes were destroyed and a community was shattered.”

The report also includes calls to the emergency services made by residents at the time of the fire, as well as findings from the coroner that confirmed that all the people found after the disaster died from toxic gasses consumption.

Moore-Bick commented that the warning signs were ignored and can be traced back to 1991, when the dangers of using combustible materials in high rise buildings were known.

The report also found that Kensington and Chelsea TMO was “badly run” and that the relationship between residents and the organisation was marked by “distrust” and “bitter confrontation” long before the fire...

Scottish finance secretary takes ‘urgent action’ to balance Budget FINANCE

Scottish finance secretary Shona Robison has outlined the urgent action being taken to balance the 2024 to 2025 Scottish Budget in the face of “enormous and growing pressure on the public finances”.

Highlighting the continuing effects of Brexit, the COVID-19 pandemic, the war in Ukraine and the cost of living crisis, alongside UK government spending decisions, Robison said difficult decisions were required.

The total savings, worth up to £500 million, include implementing emergency spending controls across the public sector, ending the ScotRail Peak Fares pilot, and mirroring the UK government’s policy to means test Winter Fuel Payment.

The finance secretary said she was also currently planning to use up to £460 million of additional ScotWind revenue to address in-year pressures in 2024-25.

Robison added: “This government has consistently warned of the significance of the financial challenge ahead. Prolonged Westminster austerity, the economic damage of Brexit, a global pandemic, the war in Ukraine, and the cost of living crisis have all placed enormous and growing pressure on the public finances.

Helping to Eliminate Thermal Bridging

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Renewable energy projects receive

boost in funding

A record number of green energy projects have received funding through the government’s renewables auction.

The latest auction round delivered 131 new green infrastructure projects, including significant numbers for onshore wind, solar and tidal energy, which will power the equivalent of 11 million British homes.

The previous auction round in 2023 saw zero offshore wind projects agreed.

These results come after the government last month increased the budget by 50 per cent.

Nine contracts for offshore wind were awarded including securing both what will be Europe’s largest and second largest windfarm projects, Hornsea 3 and Hornsea 4 off the Yorkshire coast.

Energy secretary Ed Miliband said: “We inherited a broken energy policy, including last year’s disastrous auction round which gave us no successful offshore wind projects.

“As we accelerate our plan for clean power by 2030 the government will work with the industry on how we can build on this success to ensure we can go even further and faster to deliver the power we need.”

The government said a new rollout of lowcarbon electricity is “a key step for UK energy independence and energy security, helping protect families and businesses from spiking global fossil fuel prices.”

Projects have been agreed at below the upper limit on the price set for the auction – meaning the government has bought a record amount of clean power at much lower cost to consumers than the maximum price – providing value for money and cheap power...

LGA to launch local government recruitment campaign: READ MORE

Welsh first minister announces new cabinet: READ MORE

Welsh government supports projects with £4.3 million of funding: READ MORE

State of roads a major concern for drivers: READ MORE

Grants supporting regeneration in North Wales: READ MORE

Roll-out of free school meals in primary schools in Wales complete: READ MORE

FINANCE

Government contracts still out of reach for many SMEs

Only 20 per cent of direct procurement spend from the wider public sector (including central government) went to SMEs in 2023, according to the latest report by the British Chambers of Commerce and data provider Tussell.

The BCC’s SME Procurement Tracker powered by Tussell - now in its second year - is the market’s benchmark source for reporting on how well the government is supporting small businesses by doing business with them.

The report reveals that while absolute public spending directly with SMEs has grown over the past 6 years, SMEs only make up a fifth of overall spending last year. It was the same as 2023 (20 per cent) and only slightly up on 2018 (18 per cent).

Based on open procurement expenditure data published by public bodies for transparency purposes and then analysed by Tussell, the value of reported procurement expenditure by the UK Government in 2023, was £194.8bn.

Local government had the highest procurement spend directly with SMEs last year, both as a share of total procurement spend (34 per cent) and in absolute terms (£24.1bn). The figure for the NHS was 20 per cent of total spend and £8bn in absolute terms, while for central government 11 per cent (£5.8bn)...

Efficiency

Are we doing what we do the right way? We deliver -transparency and proof of economic spend

Effectiveness

Is what we are doing the right thing? We ensure -best value in your IT procurement

Agility

How can we prepare for the future? We help -optimisingIT processes and services

Metrics Maturity – IT benchmarking and sourcing

Metrics Maturity look at some of the issues that come up during IT sourcing

Sourcing support

Approximately 40 per cent of contracts don’t deliver success due to shortfalls in service performance, and misaligned expectations.

Sourcing managers must prepare effectively, especially in volatile, complex times. Reducing sourcing risk enables both sides to proceed professionally: take enough time, prepare, have realistic objectives and meaningful goals. Contract lifecycles don’t always run smoothly; a small mistake or misunderstanding can throw you off track.

Common issues

Overly ambitious project plans, insufficient due diligence and negotiation lead to punitively priced, poorly scoped services. Other common issues include unrealistic business cases and expectations; poor staffing and funding of retained organisations leading to difficult service relationships; and that the skills required to manage service providers are different from skills required to run a service.  It’s vital to have sufficient people in the right roles with the right skills managing service providers.

Research demonstrates independent sourcing advisors: ensure impartiality and objectivity, reducing cognitive negotiation biases; deliver pricing 6-10 per cent better than engagements without external input; and drive 10-20 per cent better outcomes when they have a database of deal data.

Insights

For a playbook full of insights you can apply, click here

Price benchmarking

Ensuring contracts represent value for money is vital. Tender processes are an obvious procurement tool, however, testing pricing midterm frequently yields benefits.

Price benchmarks can impact prices significantly during negotiation, mid-contract and during renewal. The chart shows mid-term price benchmark impacts. Evaluation shows 45 per cent of contracts include a price benchmark in the first twelve months; another 40 per cent in months 13-36. In two-thirds of the benchmarks analysed, prices reduced by 11 per cent on average.

Services have differing performance, quality and costs depending on delivery models and suppliers. Performance and quality are measured against contracted SLAs and KPIs, but knowing whether they’re competitive is vital. Pricing which was competitive at contract signature, may no longer be, when services change and markets evolve.

Clarity

If pricing compared to peers is not competitive, reductions are required. Explaining or justifying external spend is easier with financial transparency, also ensuring an understanding of the impact of volume on spend which, in a world where cloud usage proliferates, drives fundamentally better deal management. IT is costly; competitive pricing is critical. Many contracts include benchmark clauses to ensure competitive pricing over time. The cost of performing a benchmark is small in relation to possible savings. To ensure competitive pricing, should you consider benchmarking? M

Can modular buildings help solve the crisis in SEND infrastructure?

SEND provision is increasingly failing to meet both the scale and quality needed to address rising demand. The new government has acknowledged these issues and taken some initial steps within the education sector including the Children’s Wellbeing Bill

Both mainstream and specialist schools urgently need new buildings to accommodate growing student numbers and evolving educational requirements. Over half of UK special schools are operating beyond their intended capacity , while SEND pupil numbers increased by 100,000 in the last year. However, it is essential that new SEND spaces are tailored to meet students’ unique needs in terms of design, layout, and features.

Modular buildings can be completed in a consistently shorter timeframe than traditional brick-and-mortar solutions, ensuring that new facilities are available as soon as possible. Offsite manufacturing reduces waste and ensures strict adherence to design, while on-site installation is swift, with minimal disruption. They are also cost-effective, with reduced material and labour costs, alongside longterm savings when specified to meet net-zero. When utilising a panelised approach (where buildings are constructed from finished panels assembled on-site), there is a huge degree of freedom in the design process, ensuring the finished building is closely tailored to SEND students and their unique needs. This customisation includes design elements such as appropriate lighting, soundproofing, breakout spaces, and sensory-friendly environments.

Acoustics are especially important for SEND students particularly those with autism, ADHD and sight-impairment, many of whom have enhanced hearing sensitivity. It can be notoriously difficult to achieve the required standards in many modular systems. However, through the use of well designed, highperformance acoustic panels it has been demonstrated that clarity of speech and low ambient noise levels across the building can be assured.

Biophilic design principles can also be a great addition to SEND buildings and can be easily implemented at the design stage of modular buildings by using materials like timber, incorporating abundant natural light, and installing consistent access to outdoor spaces. This approach not only supports the mental and physical well-being of SEND students, but also creates a calming and inspiring environment conducive to learning. There have been several studies showing the impact of natural environments on children with autism, particularly the alleviation of sensory overload. TG Escapes design and build timber-frame solutions starting with a thoughtful consultation and design process, considering classroom placement, acoustics, access needs, and the incorporation of specialist areas like hygiene spaces, sensory and quiet rooms. M

SEND Hub for the visually impaired at Woking High School

Ten classroom building for students with PMLD and Autism at Beacon Hill School

Our new government: what to expect

As the dust settles from the change of government, Robyn Quick explores what changes were promised by the Labour Party

On 4 July, just over half of us in the UK cast a vote in the general election. Some hoped the Conservative government would continue to win over voters, but others were looking for change after 14 years of the same party. While it was the lowest turnout in a UK general election since universal suffrage according to a study from the Institute for Public Policy Research, the much-awaited final result was at the forefront of many people’s minds.

I think you know what happened next. Labour won by a landslide majority with 412 seats, an increase of 211 since the previous general election took place in 2019. The Conservatives suffered their biggest loss in history, and Rishi Sunak stepped down from his position as prime minister.

Replacing him, Keir Starmer took to the podium outside 10 Downing Street and said the

new government “will carry the responsibility of your trust, as we rebuild our country.”

Labour secured 34 per cent more seats compared with the 2019 election, but Keir Starmer’s vote share in his own constituency decreased by 16 per cent.

The Liberal Democrats gained 64 seats bringing their total to 72, and winning the seats of former prime ministers Boris Johnson, David Cameron and Theresa May.

In addition, the Green Party saw an increase in seats, and the party’s co-leaders Carla Denyer and Adrian Ramsay were both elected.

Nigel Farage’s party Reform UK gained 14 per cent of votes. Despite this, they won only five seats across the country.

Former prime minister Liz Truss lost her seat in South West Norfolk, along with Penny Mordaunt (Portsmouth North) and Jacob Rees-Mogg (North East Somerset). E

F Truss lost her seat to Labour by 630 votes, having previously held a majority of more than 30,000 and Mordaunt lost by 780 votes.

In Scotland, Labour’s vote share rose sharply. It jumped by 17 points as the party took 36 seats from the SNP.

The SNP’s share of the vote is down 15 points. They also lost four seats to the Liberal Democrats.

In Wales, the Conservatives now have no MPs, with Welsh secretary David TC Davies and his predecessors Alun Cairns, Stephen Crabb and Simon Hart all missing out. Labour won 27 seats in Wales (an increase of nine), Plaid Cymru four and the Lib Dems one.

As previously mentioned, this general election marked one of the lowest recent turnouts. The lowest of any constituency was in Manchester Rusholme with a 40 per cent turnout, where Afzal Khan held the seat for Labour.

Now that the waves of the Conservative party losing their hold on the government for more than half a decade have settled, what can we expect from this new government and what have they done so far?

We have highlighted some of Labour’s biggest promises that they made in their manifesto:

Education: ‘Modernise the curriculum’

Labour’s focus on education is to “drive up standards, modernise the school curriculum, reform assessment, and create higher-quality training and employment paths by empowering communities to develop the skills people need.”

Amid the teacher recruitment and retention crisis, Labour has pledged 6,500 new “expert” teachers

Amid the teacher recruitment and retention crisis, Labour has pledged 6,500 new “expert” teachers.

Reforms will “build on the hard work of teachers who have brought their subjects alive with knowledge-rich syllabuses, to deliver a curriculum which is rich and broad, inclusive, and innovative.”

The Labour Party plans to support children to study a creative or vocational subject until they are 16, and “ensure accountability measures reflect this.”

They also mentioned the cost-of-living crisis and said that they will fund breakfast clubs in all primary schools.

Labour said they will provide access to specialist mental health professionals in every school, so “every young person has access to early support to address problems before they escalate.”

In the King’s Speech, it was announced that ministers “will seek to raise educational standards and break down barriers to opportunity.”

The story so far: The new education secretary Bridget Phillipson delivered a speech highlighting the essential role of international students to the UK’s success.

She said: “While this government is committed to managing migration carefully, international students will always be welcome in this country. The UK wouldn’t be the same without them.”

As well as this, the government launched a Curriculum and Assessment Review with the aim of driving “high and rising school standards” and setting “all young people up for life and work” in July.

The government said they launched it in an effort to provide a curriculum that delivers excellent foundations in reading, writing and maths, and ensures every young person gets the opportunity to develop creative, digital, and speaking and listening skills particularly prized by employers.

Skills England has also been launched by the prime minister and Phillipson to harness the talents of young people aged 16 and above. It is planned to create a shared national ambition to boost the nation’s skills, transform opportunities and drive growth.

Phillipson appointed Richard Pennycook CBE, former chief executive of the Co-operative Group and lead non-executive director at the Department for Education, as the interim chair.

Between 2017 and 2022, skills shortages doubled to more than half a million and now account for 36 per cent of job vacancies.

Healthcare: ‘Treatment within local communities’

With the tagline “Build an NHS fit for the future”, Labour said they will cut NHS waiting times with 40,000 more appointments every week.

Labour’s reforms will shift the NHS away from a model geared towards late diagnosis and treatment to a model where more services are delivered in local communities, they said.

This includes utilising the NHS app more, which the party said will put “patients in control of their own health to better manage their medicine. Appointments and health needs.”

Labour also said they will use spare capacity in the independent sector to ensure patients are diagnosed and treated more quickly.

“The National Health Service needs to move to a Neighbourhood Health Service,” the party said, “with more care delivered in local communities to spot problems earlier. To achieve this, we must over time shift resources to primary care and community services.”

Labour said they will cut NHS waiting times with 40,000 more appointments every week

The story so far: Wes Streeting was announced as health and social care secretary swiftly after Labour won the general election.

One of Streeting’s first appointments was to discuss how to make progress in ending the nearly two-year-old pay dispute for junior doctors.

Later in July, the government and the British Medical Association (BMA) reached an agreement to put a new pay offer for junior doctors to members.

The offer is made up of a four per cent backdated pay rise for 2023 to 2024, on top of the existing increase worth an average of nine per cent for the last financial year.

However, Chancellor Rachel Reeves has cut funding for hospital projects to improve “economic stability.”

The New Hospitals Programme will be reset, with currently only six hospitals having started their main construction activity and fewer than half of the total 40 starting any kind of construction. E

The manifesto also pledged to support the development of the artificial intelligence (AI) sector

F Environment:

‘Use the UK’s own resources’

Labour’s pledges in their manifesto include reaching zero-carbon power by 2030, relaunching the country’s ambition to be a climate leader on the global stage and rewriting the nation’s net-zero strategy.

They criticised the previous government’s ban on new onshore wind, failure to build new nuclear power stations, and decision to scrap investment in home insulation.

In the ‘Change’ manifesto, the party said they will take advantage of the UK’s long coastline, high winds, shallow waters, universities, and skilled offshore workforce combined with extensive technological and engineering capabilities.

The manifesto also vows to overturn the ban on onshore wind in England, set councils binding deadlines to approve green energy projects and

establish a “British jobs bonus” to incentivise firms to build their supply chains in UK.

The story so far: One of the biggest announcements from Labour is their commitment to Great British Energy (GBE) which the party said will bring enough power online by the end of the decade to power 20 million homes.

The plan is that the project will be backed with £8.3 billion of taxpayer money over the next five years to invest in green technology, as well as working with the King’s estate to attract between £30 billion and £60 billion of private investment.

The secretary of state for energy security and net zero, Ed Milliband, outlined his priorities for the department in a message to staff.

Miliband said: “Families and businesses across the country are still struggling with energy bills that are too high and are expected to rise again in the autumn.”

In the speech, he said his top priorities include boosting energy independence and cutting bills through clean power by 2030, upgrading Britain’s homes and cutting fuel poverty through our Warm Homes Plan, and standing up for consumers by reforming our energy system.

As COP29 approaches in November, it will be a real indication of what Labour will take real action on in terms of environmental policy.

Technology: ‘Use AI to its full capacity’

The theme of tech runs through a lot of the areas already covered, reflecting the planet’s quickly changing digital landscape.

Labour has pledged to create a Regulatory Innovation Office to help update current regulation, speed-up approval times, and help coordinate cross-cutting regulation.

The manifesto also pledged to support the development of the artificial intelligence (AI) sector, in particular by removing planning barriers to new data centres.

In addition, it promised the creation of a national data library to “bring together existing research programmes and help deliver datadriven public services, whilst maintaining strong safeguards and ensuring all of the public benefit”.

Stating that Britain’s communication network was vital in the modern world, Labour also pledged to engage in a “renewed push” to fulfil the ambition of full gigabit and national 5G

Deputy prime minister Angela Rayner pledged to kickstart a devolution revolution with the aim of transferring more powers out of Westminster into the hands of local people

coverage by 2030, although they did not specify how.

The story so far: Peter Kyle was appointed secretary of state for science, innovation and technology.

Kyle has appointed tech entrepreneur and chair of Advanced Research And Invention Agency (ARIA) Matt Clifford to lead work to discover untapped AI opportunities.

Clifford will deliver a new AI Opportunities Action Plan to identify ways to accelerate the use of AI to improve people’s lives by making services better and developing new products.

The plan will explore how to build a UK AI sector that can scale and compete on the global stage, and will also set out how to boost take up of the technology across all parts of the economy, and consider the necessary infrastructure, talent, and data access required to drive adoption by the public and private sectors.

Local government: ‘Devolution revolution’

As well as these key sectors, local governments will see huge changes over the next few months.

For example, deputy prime minister Angela Rayner pledged to kickstart a devolution revolution with the aim of transferring more powers out of Westminster into the hands of local people.

In a letter to local leaders, she urged regions without devolved power to “partner with the government to deliver the most ambitious programme of devolution this country has ever seen”.

As well as cutting funding to hospital projects, Reeves announced that they are scrapping the social care cap. Social Care charging reforms are set to save over £1 billion by the end of next year, but the cost to local governments is still not known. M

FURTHER INFORMATION

For more, keep updated by checking in with the Government Business news site.

Keeping people at the heart of research

For any stakeholders you want to reach get people focussed insights you can act on

STAFF / TENANTS / SERVICE USERS / RESIDENTS / CUSTOMERS

Our experienced team of researchers provide the personal touch during your project, at every point, from designing the questionnaire through to presenting the findings and helping you get the insight that you can take action on

Staff surveys: what happens next

Having spent time and effort getting the survey in place, encouraging participation and getting the results collated and analysed (using an expert survey provider), what next? Taking action from the survey results is as important as conducting the survey

Sharing the results

The first action is to share the results across the organisation. Honesty is essential – teams do not expect the organisation to be perfect, be open about where the employee experience works and where there are gaps.

Taking senior leaders through the results and agreeing to take action is a starting point, ensuring that briefings take place to all staff is just as important.

This can be via infographic-based messaging, short videos summarising key messages, as well as emails and in-person briefings.

Also include options for questions – ensuring that a follow up response is provided where needed.

Action planning

Action planning can take many forms, depending on the culture of the organisation. This could include setting up some group discussions, to discuss results with staff and get suggestions for activities to address issues. Organisations may set themes for focus across the organisation, the local teams can add areas more relevant for them.

Some organisations choose to focus in on teams with low engagement, or with more critical results, to focus on driving improvements. Others take a holistic view on what needs action across all colleagues.

The right choice will depend on the circumstances, but will be supported by using the data from the survey.

Don’t forget to celebrate!

Remember that highlighting the positives is a key part of the actions taken, it isn’t about bashing the organisation. There will be reasons why colleagues enjoy working there and what is good about the experience.

Conclusion

Organisations which use the results from surveys to improve the experience and positively impact engagement will reap benefits of enthused and positive colleagues. Staff will support and be committed to their employer, confident that the they are trusted and respected.

Costs for recruitment and training due to high turnover are reduced, with better retention, and high performing staff.

Taking action gets the best value from the investment of time and resources involved in the survey.

If no action is taken from the results, feedback in future surveys is likely be similar, perhaps even more strongly advocating for action if the issues have become worse. M

www.surveysolutions.co.uk

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Invasive bamboos and their comparable impacts

Daniel Docking from the Property Care Association investigates the threat of invasive bamboos

Great Britain built its empire on the import and export of exotic goods, including materials, animals, foods, and plants. While importing exotic plants has long been a norm for the wealthy, it was during the early 19th-century Victorian era that garden nurseries innovated to meet the needs of an emerging middle class. Unfortunately, some of these exotic plants have failed to integrate into our finely balanced environmental equilibrium, resulting in invasive non-native plants (INNPs). More recently, due to glamorous makeover shows and the ease of access to exotic plants delivered directly to our doors, we have exacerbated the problem first established by our predecessors. Currently, over 50 per cent of flora within Great Britain is non-native, with an ever-growing list of these becoming invasive.

Traditionally, Japanese Knotweed (R. japonica) has been seen as the poster child for INNPs, closely followed by Giant Hogweed (H. mantegazzianum) and Himalayan Balsam (I. glandulifera). However, an emerging threat

similar to Japanese Knotweed has been identified: invasive bamboo species. These are typically found in residential gardens, spreading to neighbouring areas, growing through landscape features, reducing amenity value, and entering homes, yet their broader environmental impacts have yet to be calculated.

The problem

One of the main concerns with invasive bamboo species is identifying which species are, or could become invasive. Running species (Leptomorphs) are typically considered more invasive, by spreading through long, horizontal rhizomes that can extend several feet from the original planting site, making containment challenging. While clumping (Pachymorphs) are seen as “safer” options, although initially more contained, can also become problematic if not properly managed. Over time, their dense growth can exert pressure on structures, paving, and other plants, causing similar damage to E

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F that of running species. However, like most invasive plants, they can adapt and overcome to ensure their survival. This means clumping species can sometimes spread beyond their typical means, adopting running tendencies to suit their environment. This adaptability is a significant issue because it complicates DIY control efforts.

Misidentification of bamboo species at nurseries further exacerbates the problem, as gardeners may unknowingly purchase running bamboo species which are labelled as clumping. This is compounded by the lack of adequate information provided at the point of sale on how to manage and contain bamboo, leading to widespread planting without understanding the potential risks. Consequently, even non-invasive bamboo species can become problematic if they are allowed to spread uncontrollably.

Finally, and possibly the most influential part of the problem, is the skewed media narrative that portrays invasive bamboo as completely unmanageable, echoing the hysteria surrounding Japanese Knotweed in the early 2000s. This sensationalist comparison, dubbing invasive bamboo as “Japanese Knotweed 2.0,” unjustifiably elevates its threat level. During the early 2000s, there were very limited options and expertise in dealing with a plant which was

Invasive bamboos can penetrate weaknesses within structural buildings and exacerbate pre-existing damage

being headlined as being able to tear down a house. Those and similar narratives can cause unnecessary panic among homeowners and gardeners, leading to hasty and sometimes harmful management practices. Instead of fostering informed decision-making, this portrayal undermines balanced perspectives and overshadows the sheer number of experts readily available to implement measures available for controlling bamboo infestations.

A familiar threat

Few INNPs can rival Japanese Knotweed in terms of potential amenity value destruction and spreading capabilities. Invasive Bamboos, with their similar underground root growth patterns, could be considered a natural competitor, hence the media comparisons. Additionally, invasive bamboos can penetrate weaknesses within structural buildings and exacerbate pre-existing damage. However, it’s essential to recognise that not all bamboos are invasive. Labelling all 1,500 different species globally as invasive would be disadvantageous. Many bamboo species can be valuable additions to a garden, offering aesthetic appeal without excessive invasiveness. However, what flourishes in one garden may not be suitable for another. Homeowners should conduct thorough research before selecting and planting any bamboo species.

The focus

The immediate focus should be on “invasive bamboos” as these pose significant threats to homes and nearby soft/hard landscape features. While this term could encompass a broader array of plants, there are a few immediate concerns such as Golden Bamboo (Phyllostachys aurea), Black Bamboo (Phyllostachys nigra) and Broad-Leaved Bamboo (Sasa palmata).

These bamboo species are particularly a problem due to their popularity and potential for their capability to exploit weaknesses within structures, impact or dislodge hard landscape features, and most notably, lead to amenity value loss within gardens. E

Simple garden maintenance can normally keep these plants in check

F The risks

Assessing the severity of invasive bamboo infestations remains a subjective topic, especially when we consider that a majority of the plant’s biomass is located below ground, where we cannot see. However, there is scope and a forthcoming necessity for a risk evaluation similar to that of Japanese Knotweed. Rather than succumbing to a narrative of hysteria, portraying bamboo as “Japanese Knotweed 2.0,” we should focus on ensure its control. Where required we could even adopt the guidance outlined within the Professional Standard for Japanese Knotweed by the Royal Institute of Chartered Surveyors (RICS). It provides us with analytical tools required to foster a reasonable approach to many more invasive plants which could affect our homes.

Addressing the challenges posed by invasive bamboo requires a combination of public awareness, regulatory measures, and practical management strategies. Raising awareness about the potential invasiveness of certain bamboo species and educating the public on proper planting and containment techniques is crucial rather than creating another taboo narrative.

Responsible gardening practices

For gardeners, responsible practices are essential in managing invasive bamboo species. Before planting bamboo, gardeners should thoroughly research the species to understand its growth habits and potential invasiveness. Implementing physical barriers, such as root barriers, or planting in suitable containers can prevent the uncontrolled spread of bamboo rhizomes. Regular monitoring and maintenance are also crucial to detect and address any signs of spreading early on.

Simple garden maintenance can normally keep these plants in check, but when it becomes too much and the plant is crossing neighbouring boundaries, or damaging hard landscaping, it’s at that point where we should consider INNP experts as they can step in to manage the situation effectively. These professionals have the knowledge and tools to contain and eradicate invasive

bamboo, preventing further damage to property and the environment. Supported by an industry of invasive non-native plant experts who have been dealing with supposedly the most invasive plant in the world for nearly 20 years, they have no problem being able to tackle invasive bamboos when they become an issue.

Conclusion

Invasive bamboo species present a growing challenge in Great Britain, mirroring the threats posed by well-known INNPs like Japanese Knotweed. While not all bamboo species are invasive, certain types can cause significant ecological and structural damage if not properly managed. By raising awareness, implementing regulatory measures, and adopting effective management practices, we can mitigate the impact of invasive bamboos

Ultimately, the responsibility lies with both gardeners and professionals to ensure that invasive bamboo species are managed appropriately. With proactive measures, informed choices, and expert intervention when needed, we can preserve the beauty and integrity of our gardens and natural habitats.

International Invasive Weed Conference

Invasive bamboos are just one of many terrestrial invasive non-native plants scattered throughout Great Britain. At the 2024 International Invasive Weed Conference at the University of Warwick on 28 November, we will delve into both terrestrial and aquatic invasive plants, exploring their impacts at regional, national, and international levels. This event is open to a diverse group of professionals, including surveyors, developers, water

Property Care Conference 2024

This year’s PC Conference will kick off in a bigger than ever location in Telford, Shropshire, and boasts a wide host of speakers

A must for building specialists that deal with dampness and other building defects, the Property Care Association (PC) Conference takes place on 18 September 2024. This year, we’re excited to host the event at a new venue, the Telford International Centre. This larger location gives us the opportunity to grow the PC Conference, and we believe we have a conference programme that will allow us to do just that.

What does the programme have in store? We will kick off the day by considering the Building Safety Act and what it means for competency in the world of damp remediation. We will consider the wider implications of poor indoor air quality, and we are extremely pleased to announce Chetna Parmar, Cobden

House Chambers will be speaking of her experiences as a barrister that deals with housing disrepair claims, detailing if the landscape has changed and the significance of the role of the specialist damp surveyor. We are also delighted to welcome Nadhia Khan, executive director of customer and communities at Rochdale Boroughwide Housing, who has a unique perspective regarding the consequences of damp. Nadhia will speak about her experiences, including what we need to be alert to, to avoid such tragedies happening in the future. This is a not to be missed session covering the systemic issues, remedial actions by Rochdale Boroughwide Housing, and forthcoming legislation affecting social housing landlords. By learning from these

events, we can ensure safe and healthy living environments, preventing further tragedies and improving community well-being.

We have always aimed to incorporate a forward-looking element into these conferences, and the final session of the day will be heavily focused on technology, where we’ll explore how artificial intelligence could benefit building specialists.

The big debate

Staying with tradition we will have a panel debate, picking up on a conversation that was started last year and was the topic of the first webinar of this year and that is around “lifestyle.” There can be no doubt that this is still an emotive and polarising topic and one that we will look to get a range of views on the topic.

In summary

The PCA conferences have long been a platform for learning, raising standards, and sharing knowledge, making them essential for anyone aiming to stay at the forefront of our industry sectors. In addition to the opportunity to network with industry peers and explore this year’s exhibitor stands, this year’s programme is packed with forwardthinking content that looks set to reshape our approach to damp and mould in buildings. To view the full programme and book your ticket, click the link below. M

www.property-care.org/events/ conferences/2024-propertycare-conference/17685

Telford International Centre

18 September 2024

Telford International Centre

19 September 2024

SALTEX comes to Birmingham for 2024

The event will take palce at the NEC Birmingham from 30th to 31st October

SALTEX, the Sports Amenities Landscaping Trade Exhibition, is gearing up for its 78th edition, under the theme of “Uniting the Industry, Powering Progress.” This year’s event is set to take place from 30th to 31st October at the NEC Birmingham, marking another milestone in the grounds care industry.

The exhibition will bring together industryleading grounds professionals, volunteers, and exhibitors from across the globe, showcasing the latest innovations, trends, and practices in grounds management, landscaping, and environmental sustainability. With over 400 brands and thousands of

visitors expected, SALTEX 2024 promises to be bigger and better than ever before.

This year’s theme is all about powering the industry; how SALTEX enables the industry to continually progress by bringing together people from all around the world and helping drive innovation, education, and networking. The exhibition will feature cutting-edge technologies, sustainable solutions, and state-of-the-art equipment that can help professionals maintain and improve sports amenities, parks, and public spaces.

After a year of remarkable growth and development within the industry, SALTEX 2024 will welcome back industry giants across three halls, including Kubota, Toro, and ISEKI UK & Ireland, all reaffirming their support for the GMA’s vision of excellence in grounds management. These leading companies will E

F showcase their latest products and services, offering attendees the opportunity to see firsthand the advancements that are shaping the future of grounds management.

The show will, once again, attract thousands of visitors, reinforcing its status as the premier grounds management exhibition for sharing knowledge and driving industry growth. This influx of professionals provides a unique opportunity for networking, allowing attendees to share experiences and build relationships that can lead to future collaborations.

SALTEX is also set to welcome an exciting array of new exhibitors, such as Stogger Turf Care, Hayley Group, Ryobi and DEWALT, broadening the horizons of the grounds management industry. The addition of these new exhibitors highlights the dynamic and

evolving nature of the industry, encouraging continuous improvement and adaptation.

As well as displaying the latest innovations in grounds management, SALTEX is renowned for its exceptional range of professional development opportunities, showcased through its industry-leading Learning LIVE programme. This programme is designed to educate and inspire attendees, offering a wide range of sessions that cover various aspects of grounds management.

This year, over 20 industry pioneers, technical specialists, and experts will speak across three stages, including the brand-new Community Sports Stage, over two days - making it the largest free live learning event in the sector. Many visitors cite Learning LIVE, which also offers the opportunity to gain CPD points, as a key reason for attending the show. The lineup of speakers and topics ensures that there is something for everyone, regardless of their specific area of interest or expertise.

The Learning LIVE schedule will feature discussions on the latest hot topics and issues, engaging visitors in the big conversations of the moment. We’ve got some fantastic guest speakers lined up including UEFA’s Stadium Operations and Pitch Expert Lee Guerriero, CEO of The Football Foundation Robert Sullivan, LABOSPORT Group’s Professor David James and Mark Ferguson, Agronomist at All England Lawn Tennis Club.

As a not-for-profit organisation, the Grounds Management Association (formerly the Institute

of Groundsmanship) has continually re-invested revenue generated from its annual exhibition back into the grounds management industry since its inauguration in 1938. Naturally, due to the success of the show year on year, that contribution continues to grow, further demonstrating how SALTEX continues to power progress in the industry. This reinvestment helps to ensure that the industry remains at the forefront of innovation and best practice.

Thanks to the success of SALTEX 2023, the GMA has been able to subsidise approximately 67 per cent of its membership base, providing essential support to those at the heart of grounds management. With community and student memberships benefiting the most, this underscores the GMA’s commitment to nurturing talent and ensuring that the highest standards of grounds care are upheld across the industry. This support is vital for the development of the next generation of grounds professionals, helping to secure the future of the industry.

In addition to supporting membership, the revenue from SALTEX 2023 has helped to subsidise 1,900 GMA training courses for grounds professionals, both in person and online. The GMA’s unique suite of training courses and qualifications are instrumental

in advancing the knowledge and skills of grounds professionals. These courses cover a wide range of topics, from basic grounds maintenance to advanced turf management, ensuring that there is something for everyone. SALTEX takes place at Birmingham NEC on 30th and 31st October 2024. M

FURTHER INFORMATION

For more information on SALTEX and to register for the event, please visit www.saltex.org.uk

The life of a tree officer

It’s a job many have not even heard of, but is essential to preserving trees across the UK

Seed Gathering Season is fast approaching (22 September) and, for those not in the know, is an opportunity to inspire everyone to grow the trees of the future.

It provides the opportunity for people of all ages to connect with nature and gather seeds, nuts and fruits just before the autumn equinox.

For some people working in local government, however, caring for the trees of the future is the central purpose of their working day.

Meet the tree officers.

Tree officers, or arboricultural officers, are responsible for managing trees, in order to maintain and improve the amenity, environmental and wildlife benefits of the tree population.

Much like Dr Seuss’ the Lorax, they “speak for the trees” by collaborating between residents, community groups, developers and politicians to promote engagement with the environment. E

F Pests, diseases and mismanagement can be harmful and even deadly to trees, so the officers must work to protect them from these issues.

Another important role in the tree maintenance world is that of the tree wardens. These are volunteers who plant, look after and stand up for the trees in their patch.

They can also help to rejuvenate local woodlands, arrange local planting days, and go into schools to talk about the value of trees.

Trees and the wildlife that they sustain are an essential part of the fight against climate change, as well as improving our physical and mental health.

However, the Woodland Trust found that over 50 per cent of our woodland wildlife species are in decline, and woodland butterflies in particular have plummeted by 58 per cent since 1990.

We spoke to tree officer and vice chair of the London Tree Officers Association (LTOA) Jessica Stocks, about what an average day protecting trees looks like.

How did you become a tree officer?

“I started out studying History of Art and Design, but then fell in love with tree work through becoming a tree surgeon. I decided I wanted to be outside working close with nature because I love being outside and also keeping fit.

“Becoming a tree surgeon ticked those boxes, so I did an eight-week course to be able to climb trees, do aerial rescue, use a chainsaw, work at height etc. I was a qualified tree surgeon and I

“They can also help to rejuvenate local woodlands, arrange local planting days, and go into schools to talk about the value of trees”

got a job with a big commercial contractor in London.

“Through the job I began to get to know the tree officers in different boroughs and then heard about a tree officer job becoming available.

“When I got the role, I didn’t go back to tree work and I’ve really enjoyed being a tree officer.

“I’m not someone that can sit in front of a screen all day. There’s a huge amount of flexibility and independence with the job. It is a really appealing part of the position, particularly for neurodivergent people or anyone who might struggle with sitting in an office. It is great to be able to go out, not be surrounded by groups of people, and be able to look at trees all day.”

What does an average day look like for you at work?

“A usual day would be starting the morning by checking emails, which is typical for most jobs. We have a lot of interaction with residents that we need to keep on top of. Different requests for tree works come through as well via email. Then ideally there would be hours spent outside looking at trees.

“We use visual tree assessment techniques which means we look for issues with trees’ health, as well as checking for good vitality E

“I decided I wanted to be outside working close with nature because I love being outside and also keeping fit”

F and vigour. There is also the general pruning aspect – but trees do not need to be touched much at all. They are very capable of living all by themselves, and have outlived us for millenia. We look after them because we need to be looked after. We cut them away from buildings and roads, so a lot of the pruning work is to make sure the tree is thriving in built environments.

“We also sometimes have to deal with planning applications. That’s a nice usual day.”

“One of the most important aspects of the role is providing recommendations for the planning applications”

What about an unusual day?

“An atypical day could be something like responding to the aftermath of a storm. Everything is dropped. There’s usually one person fielding all the notifications, all the calls, and attempting to prioritise on the go. If there’s a large tree down on a busy road for example, that might get priority over a branch in the road.

“Someone’s driving like a headless chicken trying to get to all these locations, and the other person is keeping track of what needs to be looked at and sending it to the contractors.”

Why are tree officers so important?

“There’s a huge amount of public and political interest at the moment in trees, but I’m not sure the awareness of our role has matched that. I think people still wonder: “who looks after the trees?”

“Trees need to be looked after because often the reflex is to just remove them in favour of things like house building. One of the most important aspects of the role is providing recommendations for the planning applications. We try to make sure these building projects retain the trees they have on site because often developers want a clean slate to build what they want.”

What is your favourite part of the job?

“I love being out on a not too hot day and looking at trees. You focus entirely on another living organism. A long life to us is 120 years at a stretch, but some of the trees I am inspecting date back to the Victorian era.

“There’s something humbling about knowing that this tree is perfectly capable of looking after itself, and that it is still here. Being as lighttouch as possible is really the aim.”

How do trees benefit public spaces and local communities?

“One of the most effective things trees give us is urban cooling. This is the effect of simply having the canopy shading areas. Heat kills, and we have seen more deaths occurring in hotter summers. The cooling effect of trees is

“They want to preserve some of the heritage of their area where there

are historic lime tree avenues”

enormous – it can drop the temperature 50 per cent. So it’s really important we have those treelined streets.

“Boroughs will also often have groups. They want to preserve some of the heritage of their

area where there are historic lime tree avenues and magnificent older trees that they want to protect, and we’re there to facilitate that. My role in a previous borough involved offering tree walks to residents.

“As soon as you put a tree somewhere, it just adds so much value. That’s not just financial value, but also physical, mental, psychological.” M

FURTHER INFORMATION

www.ltoa.org.uk

ParCa

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We understand the pressures hard landscaping comes under and that is why we are on hand from the very outset to ensure you get the right materials, at the r ight time and within budget

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We understand the pressures hard landscaping comes under and that is why we are on hand from the very outset to ensure you get the right materials, at the r ight time and within budget

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Public Spaces Expo 2024

Introducing Public Spaces Expo, running from 15-16 October 2023 at ExCeL London. The ultimate event for those who design, build and maintain our public spaces. Fully CPD-accredited, this event is designed for local authorities, architects, landscape architects and commercial landscapers who are dedicated to creating beautiful, functional and sustainable outdoor spaces

As our world becomes more urbanised, the importance of urban greening has never been more critical. These areas provide essential spaces for people to relax, socialise, and connect with nature. Well-designed public spaces have a significant impact on community health and wellbeing, environmental sustainability and economic development.

With demand for improved outdoor spaces and the importance of safe and sustainable public spaces therefore at an all-time high, the market has never been so primed and ready for the continuation of an exciting new business event.

“This is why we have chosen now to connect the industry and bring the most innovative providers face-to-face with thousands of highly targeted buyers, authorities and decision makers, who are imminently looking to invest in the products and services that are shaping the future of functional, sustainable public spaces” said event director, Lee Wright.

Public Spaces Expo aims to bring together this growing sector and provide a platform for professionals to share ideas, knowledge and best practices. This year’s event will feature

exhibitors showcasing the latest products, technologies and services related to public spaces and urban greening. Attendees will have the opportunity to network with industry peers, attend educational sessions and workshops, and participate in expert-led discussions on the most pressing issues facing this sector.

This event presents an excellent opportunity for professionals in this sector to gain insights, find inspiration, and connect with like-minded individuals.

What’s on?

Comprehensive seminar and panel programme

Public Spaces Expo features a full programme of seminars and panel sessions, led by industry experts, and centred specifically around public space design and maintenance. In line with this year’s biggest talking points surrounding sustainability and BNG, topics will include: Realising Its Potential: The Opportunities of Biodiversity Net Gain; Calculating Carbon: Working Towards the Same Goal; Making E

F SuDS Mandatory: The need for nature-based solutions; Aiming High: Getting the Most from Green Roofs; and Outdated or Essential: Putting the retention model under the spotlight

These sessions are designed to educate and inspire attendees, offering practical insights that can be applied in their respective fields. A full list of speakers is set to be released very soon, so keep your eyes on our website to stay in the know.

Located across multiple exciting stages, Public Spaces Expo speakers have been invited into a carefully designed and formulated content programme, which aims to tackle the topics at the very forefront of the industry. All sessions are focused, educational, actionable and fully CPD-accredited.

Street of the Future

Fresh for 2024, the Street of the Future is our exciting new product placement feature showcasing the next generation of public space design. The purpose is to help professionals in the sector source not only the products, but also the systems and services that will enable them to enhance their offering and maximise revenue. This immersive exhibit is designed to showcase the next generation of public space design, integrating the most innovative products and services from our exhibitors.

Envisioned and brought to life by a leading professional designer, this section will transform ideas into reality, presenting a vivid tangible representation of what the streets of tomorrow could look like. From cutting-edge urban furniture and sustainable lighting solutions to smart infrastructure and interactive installations, the Street of the future will highlight the potential of our exhibitors’ offerings in a cohesive, forward-thinking environment.

Visitors will have the opportunity to walk through this conceptual street, experiencing first-hand how advanced technologies and creative design solutions can revolutionise public spaces. This feature promises to inspire and inform, illustrating the limitless possibilities for enhancing our urban environments. Each product will be signposted with a QR code, enabling visitors to easily find more information on the product’s website.

The sectors included in the showcase include street furniture, biophilia products, lighting, play equipment, onnovation, water management, paving and construction, mobility, technology and art installations.

The Activity Zone

Step into the future of recreational activities with the all-new interactive Activity Zone. A new dynamic showcase of the latest innovations in

play, sport, outdoor fitness, and more. Created by a professional designer in collaboration with a selection of the event’s exhibitors, this section offers a glimpse into the exciting potential of public spaces for leisure and physical activity. This is the area where visitors can immerse themselves in hands-on experiences with cutting-edge products and services. Discover the thrill of trying out new equipment and technologies first-hand, all while envisioning how these innovative solutions can enhance public spaces in the community. The aim is to allow visitors to be inspired and test out products before making informed decisions.

Live product demonstrations

From installation machinery to the latest play innovations, we will have a huge array of exhibitors on hand to provide inperson demonstrations of their products, so that you can try before you buy. Stay tuned for a full list of product demos, to be announced closer to the show.

Innovative Exhibitor Lineup

The public space design and maintenance sector has evolved a great deal over the past decade. From the latest in aggregates, irrigation and lighting to outdoor fitness, play equipment and advancements in recreational facilities, visitors can expect to find a fantastic array of exhibitors at the show. Whether you’re a public authority, director of place or a private sector design/ maintenance company, this is the event for you.

So, why attend?

Stay informed

Attendees gain access to the latest information and trends in the public space sector. This knowledge is essential for staying efficient and making informed business decisions.

Discover innovations

The expo is a hub for innovation, showcasing cutting-edge products and solutions. Attendees can explore new innovations and services that can improve their operations, project outcomes and of course sustainability efforts.

Expand network

The networking opportunities at Public Spaces Expo are invaluable. Building relationships with other professionals can lead to collaborations, partnerships, and new business opportunities.

Professional development

The educational sessions offered at the expo enhance attendees’ skills and knowledge. This professional development is beneficial for career growth and staying current in the field.

Influence the industry

By participating in discussions and sharing insights, attendees can contribute to shaping the future of the public spaces industry. Your input can help drive positive change and innovation. Public Spaces Expo is more than just an event; it is a catalyst for progress in the public space design and maintenance sectors. By bringing together diverse stakeholders, the show will foster collaboration, innovation, and knowledge sharing. You will leave with a deeper understanding of the challenges and opportunities in the field, equipped with the tools and connections needed to drive your projects forward. M

FURTHER INFORMATION

Tickets to attend are completely free, and can be found at www.publicspacesexpo.com

Competency in the fire industry

In an industry where the stakes are as high as in fire protection, competency isn’t just a buzzword, it’s a critical necessity. The Fire Industry Association (FIA), Europe’s largest fire protection trade association, understands the importance of maintaining high standards and ensuring that professionals across the sector are well-trained and highly skilled

Competency in the fire industry can be summed up by the acronym ‘SKATE’ (Skills, Knowledge, Attitude, Training, Experience), which is essential for ensuring effective fire safety measures. From designing and installing fire detection and alarm (FD&A) systems to conducting thorough fire risk assessments and maintaining extinguishing systems, each task requires a precise understanding of fire dynamics, safety protocols, and regulatory compliance.

Competent professionals can make informed decisions that significantly impact the safety of buildings and their occupants. Inadequate training or a lack of up-to-date knowledge can lead to dire consequences, including system

failures, non-compliance with safety standards, and ultimately, increased risk of fire incidents. Therefore, continuous professional development and rigorous training are non-negotiable for anyone involved in fire protection.

Training

The FIA is a not-for-profit trade association that is dedicated to promoting, improving, and perfecting fire protection methods and services. Central to this mission is the comprehensive training it offers. FIA training courses are designed to equip professionals with the necessary skills and knowledge to excel in their roles, stay current with industry standards, and adapt to evolving technologies and regulations. E

F Elevating safety standards and regulatory compliance

FIA training courses have a profound impact on the fire industry, significantly enhancing safety standards and professionalism. By equipping professionals with up-to-date knowledge and skills, FIA training ensures that fire protection systems are designed, installed, and maintained to the highest standards. This reduces the risk of fire incidents and enhances the overall safety of buildings and their occupants. Additionally, FIA training ensures that professionals are wellversed in current regulations and standards, such as those outlined in British Standards and The Regulatory Reform (Fire Safety) Order 2005, The Fire (Scotland) Act 2005, The Fire Safety (Scotland) Regulations 2006, Fire and Rescue Services (Northern Ireland) Order 2006 and The Fire Safety Regulations (Northern Ireland) 2010. Compliance with these regulations is crucial for avoiding legal issues and ensuring the safety of all stakeholders.

Comprehensive and accredited courses

The FIA provides a wide array of training courses covering various aspects of fire safety. Whether you’re involved in the installation and maintenance of fire detection and alarm

Compliance with these regulations is crucial for avoiding legal issues and ensuring the safety of all stakeholders

systems, designing fixed extinguishing systems, or portable fire extinguishers, there’s a course tailored to your needs. The majority of courses are accredited by relevant awarding bodies or organisations in the industry, ensuring that the qualifications/certificate gained are recognised and respected across the industry. This diversity ensures that all facets of the fire industry are addressed, fostering well-rounded expertise and enhancing the credibility of professionals.

Expert-led training

Courses are delivered by industry experts who bring a wealth of knowledge and practical experience to the training environment. This ensures that participants are not only learning theoretical concepts but are also gaining insights from real-world applications and best practices. The blend of expert instruction and practical experience guarantees that professionals are well-equipped to apply their learning in real-world scenarios.

Upcoming practical training at FIA Northwich

FIA Northwich will offer comprehensive practical training through state-of-the-art resources. The upcoming training sessions at FIA Northwich will focus on hands-on learning across several critical areas. Trainees will gain invaluable experience in one of the nine FD&A practical assessment bays, where they will cover the installation, commissioning, and maintenance of both addressable and conventional (non-addressable) fire detection and alarm systems. Additionally, specialised training will be provided in Dry Riser Systems, Hose Reels, and Portable Fire Extinguishers, ensuring participants are fully equipped with the practical skills necessary to manage and maintain essential fire safety equipment

Practical training launch event

The FIA Northwich Practical Training Facility Launch on 26th September 2024, marks a significant milestone in fire industry education, continuing the success of the Northwich Centre

of Excellence. Running from 10:00 AM to 2:00 PM, this event offers attendees an exclusive preview of the cutting-edge facilities designed to elevate industry standards. The day will begin with networking opportunities and a chance to explore a tabletop exhibition of the latest fire safety innovations. FIA CEO, Ian Moore will officially open the event, followed by a CPD session on industry competence led by technical manager, Will Lloyd. The highlight of the day is the reveal of the new practical training area, featuring state-ofthe-art equipment. The event promises a comprehensive and insightful experience for all attendees, reinforcing FIA’s commitment to excellence in fire safety training.

Building competency for a safer future

In an industry where lives and property are at stake, competency is paramount. The FIA’s commitment to training and professional development ensures that fire safety

In an industry where lives and property are at stake, competency is paramount

professionals are well-equipped to meet the challenges of their roles. Through diverse, accredited, and flexible training programmes, the FIA is not just raising the bar for individual professionals but also elevating the standards of the entire fire protection industry. As we continue to advance in technology and knowledge, FIA training remains the foundation of excellence, fostering a safer and more competent fire safety industry. M

FURTHER INFORMATION

For more information on how to elevate your expertise and stay ahead in the fire industry visit the FIA website to learn more about the FIA training courses or email info@fia.uk.com

Get ready for CIBSE Build2Perform Live 2024

Returning to the ExCeL London on 13-14 November 2024, CIBSE Build2Perform Live 2024 is the UK’s leading event on climate resilience and the future of building services

Packed with quality content

The live two-day event will feature over 70 hours of content, 125 speakers across six theatres and over 100 exhibitors.

The CIBSE CPD-accredited programme is carefully curated by CIBSE Divisions, CIBSE Special Interest Groups and the Build2Perform Live Advisory Committee,

with specialist speakers invited from across the built environment.

Featuring new and returning zones After a record-breaking 2023, CIBSE Build2Perform Live 2024 is growing. Introducing Maintain2Perform. A new addition for 2024, with content curated by the CIBSE

Facilities Management Special Interest Group, Maintain2Perform will address cutting-edge strategies and technologies for building maintenance and performance, alongside featuring the latest news and trends within the Facilities Management specialism.

The live two-day event will feature over 70 hours of content, 125 speakers across six theatres and over 100 exhibitors

David Stevens , chair of the CIBSE FM Group said: “I am delighted that facilities management is taking a spotlight at CIBSE Build2Perform Live with its dedicated zone. Facilities management is an essential aspect of any building project. The dedicated FM area at Build2Perform will help foster better connections between the FM community and the wider built environment.”

Find out more about Maintain2Perform here E

F Making a return after a successful first year, SLL – Light2Perform is the dedicated light and lighting area within Build2Perform. Light2Perform brings together lighting professionals, electrical engineers, facilities managers, lighting manufacturers, digital engineers, and many more to discuss the key topics relating to anyone who works with light and lighting.

With a programme carefully curated by the Society of Light and Lighting (SLL), Light2Perform offers one day of the most up to date lighting content.

Following a successful debut in 2023, Light2Perform will be returning this year, as part of CIBSE Build2Perform Live on 13-14 November at the Excel, London.

Speakers will be delivering focused, fast-paced and informative presentations, useful to all who are involved in the design, specification, running and maintaining of lighting systems.

The theme of the Light2Perform conference is ‘Lighting Quality for People’ with presentations and panel discussions will include lighting for people who are neurodiverse, people with visual impairment, the new aesthetic of repair and re-use and post occupancy evaluation of office lighting, as well as what we can learn from light dosimetry.

Alongside lively discussion and debate, the Society of Light and Lighting invite you

to join for networking, where you will have the opportunity to meet leaders within lighting design, manufacturing, and guidance.

SLl 2023-2024 president, Helen Loomes said: “Lighting is an essential aspect of any

The theme of this years event is redefining the future of building performance and climate resilience

building project and can significantly affect building users experience of a space. We need to make sure it’s part of the conversation at an early stage of any project.”

Find out more about SLL-Light2Perform here . SLL – Light2Perform and Maintain2Perform will be sharing a theatre with content on day one featuring a dedicated programme, covering lighting and inclusivity, the circular economy, and what we can learn from post-occupancy evaluation. Day two will have dedicated Maintain2Perform content, covering updates to Guide M: Maintenance and Engineering, NABERS UK for FM and Operations Managers, healthcare maintenance, and more.

Richard Reid from Lochinvar said: “CIBSE Build2Perform Live is a really positive show. We see the value in attending and cannot wait to see visitors in 2024.”

The future of building performance

We are delighted to announce that the theme of this years event is redefining the future of building performance and climate resilience. Following our 2024-2025 presidential theme, we’re inviting attendees to help us redefine building performance for 2035 and onwards. M

FURTHER INFORMATION

To register visit: https://go.cibse.org/

Charging ahead: Electrify your fleet with Goupil electric utility vehicles

Ramsy Labassi, marketing manager at Bradshaw Electric Vehicles, explores how the supplier ensures optimal EV performance

Issues such as a lack of charging infrastructure and limited range are still causing somewhat of a roadblock for the electric vehicle industry. However, according to Ramsy Labassi, marketing manager at Bradshaw Electric Vehicles, whilst charging or range-induced anxiety is understandable, it doesn’t have to be the case when considering the switch to electric.

As a leading supplier of the Goupil electric utility vehicle range – which caters for last-mile distribution, waste management and local authority requirements – Ramsy suggests its important common preconceptions do not cause businesses and organisations which are actively looking to scale their carbon-neutral goals to overlook electric road-utility vehicles as a viable alternative to petrol or dieselpowered vehicles.

Ramsy commented: “It’s often the first question that any potential customer will ask. What about the range? Of course, while this is a reasonable enquiry as all types of vehicles have a limited range, as do petrol- or diesel-powered vehicles, the mass anxiety surrounding the issue of electric vehicles running out of battery is relatively misguided.

“It’s essentially no different than charging a phone; 25 years ago, we would charge our Nokia phones once a month; now, we charge our smartphones at every given opportunity if you’re a heavy user and every night if you’re

a light user. Electric vehicles are no different; charging needs to be planned for operations, and there is no difference in filling up with petrol and diesel. “For example, Picnic, a forward-thinking online supermarket in Europe, operates a fleet of 3,000 fully electric Goupil vehicles and is recognised as the fastest-growing online supermarket.”

“Our Goupil electric utility vehicles are extremely popular within the local authority, waste management, hospital and last-mile sectors as they offer a flexible, cost-effective and environmental alternative that is perfectly suited to their on-road operational needs.”

“Equally, users have the comfort of knowing that the vehicle can be charged from any mains socket. Unlike many electric vehicles, the G4 doesn’t require any additional and expensive charging infrastructure; this not only negates any concerns over charging but also shows how an electric commercial vehicle is a perfectly viable alternative to traditionally powered utility vehicles.” M

FURTHER INFORMATION

www.bradshawev.com

Clearway Clearances offers top-tier, eco-friendly waste management services tailored to your needs. Our commitment to sustainability means we prioritise recycling and responsible disposal, reducing landfill waste and environmental impact. Whether it’s household clutter or commercial debris, trust Clearway Clearances to handle it efficiently and greenly, supporting a cleaner, healthier community.

This year’s Recycling Expo is ‘more than just an event’

The Recycling Expo 2024 takes place at ExCeL London on 15-16 October 2024 and is free to attend

Designed by and for the industry, Recycling Expo has been launched to fill the gap in the market for a purely recycling focused exhibition that enables investment into the future of recycling, remanufacturing and environmental innovation. With a seminar agenda formulated E

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F in collaboration with The Recycling Association chief executive, Paul Sanderson, and over 150 exciting exhibitors from across the sector, visitors can expect a highly comprehensive and educational B2B event.

The Recycling Expo 2024 is the premier destination for private sector, public sector, recycling operators and waste generating companies to source and purchase the latest in green waste management products, keep up to date with current and future trends, and network with like-minded peers from across the world of recycling and waste reduction.

“The Recycling Expo is more than just an event” said the event director, Eddy Lawrance.

“It’s a marketplace dedicated to connecting industry providers with buyers and creating business relationships centred around responsible resource management, an increase in the reuse of materials, a reduction of consumption based CO2 production, and a shift away from wasteful linear economy models.”

From plastic, metal and wood to textiles, electronics and other hard to recycle items, the show will feature exhibitors from across the complex world of waste management, offering

insights and education into every aspect of the sector. Plus, all seminar and panel sessions are fully CPD-accredited. The Recycling Expo stands as the only recycling exhibition and conference to take place in London, presenting the industry with a direct opportunity to address and overcome the challenges faced by recycling and waste management companies within our densely populated capital.

Contamination of recyclables, infrastructure limitations and even the carbon emissions being produced by fleets are all issues facing waste collectors and processors across the London boroughs, and as such, are all topics that will be tackled at this year’s event.

What’s on?

Comprehensive content programme

The Recycling Expo features a full programme of seminars and panel sessions, led by industry experts, and centred specifically around recycling and responsible waste management. Topics include advancements in recycling technologies, policy and regulatory updates, insights from some E

F of the sector’s biggest brands, and future best practices in waste management. These sessions are designed to educate and inspire attendees, offering practical insights that can be applied in their respective fields.

Current speakers include the likes of Oliver Peat (strategy manager, Veolia ), Emmanouil Gitsis (sustainability ecosystem engagement manager, Avery Dennison ), Maxine Mayhew (chief operating officer, collections and specialist services, Biffa ), Sarah Labriola (household waste and recycling manager, City of Westminster ) and Katherine Fleet (head of sustainability & circularity, RECOUP ). A full list of speakers can be found via our website, with new additions announced weekly, so stay tuned. Located across our three Keynote, Circular Economy and Recycling and Waste Management stages, the Recycling Expo speakers have been invited into a carefully designed and formulated content programme, which aims to tackle the topics at the very forefront of the industry. All sessions are focused, educational and actionable.

The Recycling Association networking area

We are delighted to be working alongside the Recycling Association, who will be

hosting an exclusive networking lounge at the show to host our visitors. The Recycling Association Networking Lounge will attract a huge number of high quality visitors as a hub for meeting, networking and forging new business relationships.

Technology Zone

Technology has fast become the future of most industries, and the world of recycling is no different. Our designated technology zone is your one-stop-shop to discover the systems, products and services that are digitising the path towards a more sustainable future.

Live product demonstrations

From machinery to computer systems, we will have a huge array of exhibitors on hand to provide in-person demonstrations of their products, so that you can try before you buy. Stay tuned for a full list of product demonstrations, to be announced closer to the show.

Innovative exhibitor lineup

The recycling and waste management industry has evolved massively over the past decade. Lorries, heavy machinery and crushers are now paired with AI sorting machinery, material detectors, robotics and automations systems, E

F fire detection sensors and even highly scientific chemical processes, which is why you can expect to find a fantastic array of exhibitors at the show. Whether you’re a recycling processor or a waste producing company, this is the show for you.

Key topics

Circular economy: One of the central themes of the Recycling Expo is the concept of the circular economy. Our goal is to enable companies to minimise waste and make the most of resources by creating a closed-loop system where products are reused, refurbished, and recycled. Presentations and discussions

focus on how our visitors can adopt circular economy principles to enhance sustainability.

Plastic waste management: Plastic waste is a major environmental issue, and this year’s show addresses this through dedicated sessions on plastic recycling technologies and strategies. Innovations in biodegradable plastics and alternatives to single-use plastics are highlighted, showcasing how the industry is working to reduce plastic pollution.

Packaging: Packaging is a key topic at Recycling Expo, as it constitutes a significant portion of household waste. Effective recycling of packaging materials, such as plastics, E

Squosh Compacting Company pioneers the UK’s first mobile compacting service tailored for communal bins. Our innovative waste management solution addresses the persistent problem of overflowing bins by increasing their capacity by at least 50%.

We offer both scheduled and reactive compacting services, reducing the frequency of collections and minimising environmental impact. Our services are aimed at landlords of apartment blocks, retail business owners, facility management companies, commercial properties, and care facilities.

The evolving landscape of waste management

In waste management, efficiency and reliability are paramount. As industry leaders, Presona offer unprecedented energy efficiencies of almost 90 per cent. This performance not only translates into significant energy savings but also aligns with the growing emphasis on sustainability.

Presona balers are designed with cutting-edge technology that ensures optimal compaction while minimising energy consumption. This makes them the most energyefficient balers on the market. Their robust construction

and advanced engineering guarantee long-term reliability, a critical factor for businesses seeking dependable waste management solutions.

Complementing the exceptional performance of Presona balers is our conveyors. PUK Conveyors™ integrate with Presona balers to create a streamlined waste processing system. They are engineered for durability and efficiency, ensuring smooth and consistent material flow, which enhances operational productivity.

Together, Presona balers and PUK Conveyors™ set

new industry standards. This not only boosts operational efficiency but also underscores our commitment to innovation and sustainability. Businesses can rely on us for superior performance, as well as reduced energy costs.

Choosing Presona means investing in the future of waste management—where efficiency, reliability, and sustainability converge. Make the smart choice for your business and the environment with Presona. M

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F cardboard, and glass, can greatly reduce the environmental impact by conserving resources, reducing landfill usage, and minimizing pollution. Properly designed and recyclable packaging also promotes sustainability and helps consumers make environmentally responsible choices, which is why we’ll be delving into this topic extensively at the show.

Policy and legislation: Understanding the regulatory environment is crucial for anyone involved in recycling and waste management. The Expo features updates on current and upcoming legislation, compliance requirements, and the impact of policies on the industry. This helps businesses stay informed and adapt to changes in the regulatory framework.

Why should you attend?

Stay informed

Attendees gain access to the latest information and trends in the recycling industry. This knowledge is essential for staying competitive and making informed business decisions.

Discover innovations

The Expo is a hub for innovation, showcasing cutting-edge technologies and solutions. Attendees can explore new products and services that can improve their operations and sustainability efforts.

Expand network

The networking opportunities at the Recycling Expo are invaluable. Building relationships with other professionals can lead to collaborations, partnerships, and new business opportunities.

Professional development

The educational sessions offered at the expo enhance attendees’ skills and knowledge. This professional development is beneficial for career growth and staying current in the field.

Influence the industry

By participating in discussions and sharing insights, attendees can contribute to shaping the future of the recycling industry. Your input can help drive positive change and innovation. The Recycling Expo is more than just an event; it is a catalyst for progress in the recycling and waste management industry. By bringing together diverse stakeholders, the show will foster collaboration, innovation, and knowledge sharing. You will leave with a deeper understanding of the challenges and opportunities in the field, equipped with the tools and connections needed to drive sustainability forward. M

FURTHER INFORMATION

Register for your free tickets here or visit: https://recyclingexpo.co.uk

GBG, global leaders in identity, selected as approved supplier for Debt Recovery Resolution Services

GBG partners with DWP and HMRC to recover debt fast and block fraud

Access billions of identity data insights via a single API

Ensure debt recovery is fast, fair, and affordable. Deliver value for UK taxpayers Contact: Paul Daley, Director for Public Sector Partnerships GBG

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A framework for debt resolution

RM6226 exists to give people multiple options when faced with often the most financially unstable period of their lives

This framework agreement was designed to provide ethical and fair outcomes for citizens in vulnerable situations by bringing together a range of debt recovery solutions and data services into a single commercial agreement. It will run for four years from 2021 and will expire in December 2025.

The Debt Resolution Services (DRS) framework is aligned with the cross-government debt management strategy. It aims to provide a more consistent and unified approach to making sure that taxpayers money is spent in the most efficient and effective way.

All UK public sector organisations can use this agreement including central government and their arm’s length bodies and agencies, the wider public sector and third sector, local government, health and education, emergency services including police, fire and rescue, house associations and charities.

The agreement has 20 lots. Each lot will provide a different type of service, such as managed debt collection agencies, a range of data and analytics solutions, and enforcement agents, or bailiffs (where you will engage with the enforcement agents directly).

As well as this, managed enforcement agents (where a single managed service provider manages a panel of enforcement agents on your behalf), litigation, auctioneers, process servers (individuals or organisations that physically deliver legal documents on your behalf), and a range of spend analysis and recovery services are included.

Benefits

There are numerous benefits that come with the framework agreement. Firstly, Crown Commercial Services (CCS) said it ensures values for money and provides debt recovery solutions which are aligned with cross government debt management strategy.

Also, CCS said they provide high quality services with the support of their subject matter experts. The agreement also provides access to a range of high quality and highly capable suppliers who are committed to providing excellence, as well as the best in-class suppliers selected using in depth market insights, based on fair and open competition.

Another benefit is the broad range of data solutions. Strong collections and recoveries E

Strong collections and recoveries performance is promised

F performance is promised, meaning the agreement will maximise the amount of debt recovered.

Finally, it is endorsed by major debt charities and committed to providing social value and achieving fair outcomes.

All suppliers for this agreement have committed to comply with the Procurement Policy Note 06/21: ‘Taking account of Carbon Reduction Plans in the procurement of major government contracts’ as required. If a supplier is required to publish a carbon reduction plan, you can find it on their individual supplier details page.

What are the lots?

Here we go into more detail on the lots offered in this agreement. There are a total of 52 suppliers on this agreement.

Lot 1, which expires on 13 December 2025, Provides access to two Managed Service Providers (MSP).

Each MSP will manage a panel of Debt Collection Agencies (DCAs) who are FCA authorised and regulated. The DCAs offer desk based collection services, contacting your customers directly to arrange repayment of outstanding debts.

The MSPs will use data to create debt recovery strategies based on customers’ individual circumstances. They will then place the debt

with the most appropriate DCA and will monitor their performance and adjust placements accordingly to maximise recovery rates. The DCAs will work directly with your customers and ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers.

Lot 2 provides a range of data, report, search, and alert services to maximise debt collection and help to prevent fraud and error. You can also use these services for risk analysis and intelligence purposes.

This will help you to get an informed view of a citizen’s profile and will allow you to identify vulnerable customers, make informed decisions about how you can collect debt fairly and effectively.

In addition, Lot 3 helps to access automated data analytic tools to assess and validate personal financial circumstances, income and expenditure. These services can help you to identify vulnerable customers, as well as make informed decisions about a citizen’s ability to repay debt facilitating more sustainable repayment plans, resulting in greater collections.

It also incorporates a mix of multi-credit reference agency (CRA) data, open-banking, and automation software.

Next up is Lot 4: Fraud, Error and Debt (FED) Advisory. This provides fraud, error, and debt advisory and consultancy services from subject matter experts.

Additionally, Lot 5 is focused on enforcement services. It provides fraud, error, and debt advisory and consultancy services from subject matter experts. E

Recovery Audit Specialists

Helping clients identify, verify and recover supplier overpayments

Since 2001 Rockford Associates have completed over 700 audits and recovered over 100 Million pounds on behalf of private and public sector clients completely risk free.

Clients include commercial organisations operating in all market sectors, as well as County, City and Metropolitan Borough Councils, NHS Trusts, Housing Associations, Universities, Charities and Government Departments.

Identifying all overpayments and errors in your accounts payable ledger

A historic audit of all energy expenditure recovering overcharges and identifying future savings

Detailed billing review of all Telecoms expenditure, including fixed line, mobile and data

A forensic review of Business Rates, Landlord payments, Property Costs and Insurances Analysis of supplier noncompliance with agreed contractual terms

F The CCS’ experts can support the review and improvement of existing fraud, error and debt processes and services. They can also help to design new processes and services to help maximise debt collection and peripheral services.

How can I buy?

You can buy from this agreement through further competition with the option to direct award from Lots 6 to 7, Lot 15 and 19 or Lot 20. In limited cases you may be able to place a direct award for Lot 1. You can buy through direct or further competition. If you choose a direct award, make sure that your needs match the agreement specifications.

To place a direct award you will need to clearly define your requirements and specify your intentions

Check your organisation’s policy to make sure that direct award is a compliant route.

To place a direct award you will need to clearly define your requirements and specify your intentions, lead times and Most Economically Advantageous Tender (MEAT).

MEAT helps you to decide which solution provides best overall value by considering factors outside of price (such as quality and functionality).

Next, send your defined requirements directly to your chosen supplier using your own procurement portal. Then establish your award criteria using Framework Schedule 7 Call-Off Award Procedure.

You can then award your contract by signing Framework Schedule 6, and publish your contract on Contracts Finder.

If you choose to run through further competition, you need to identify the suppliers that meet your needs and develop your specification.

Your specification should include specific details of what you need and lead times. Then complete your further competition documents, such as an invitation to tender or a draft order form. L

Open Banking Expo UK and Europe returns with launch of Smart Data Show

This year, Open Banking Expo UK and Europe returns bigger and better than ever on 15 to 16 October at the Business Design Centre in London

Open Banking Expo has launched two colocated shows for 2024 – the Open Finance Show and Smart Data Show – in recognition of the direction the ecosystem is moving in.

The new Smart Data Show, which runs across both days of the Expo, will feature sessions on the Financial Data Access (FIDA) framework, open insurance, open data-enabled product innovation and the future of smart data.

The road to smart data

It has not been smooth sailing for smart data in the UK, which has faced several setbacks.

In the Autumn statement delivered by then Chancellor Jeremy Hunt in November 2023, it was confirmed that the government would “seek to maximise the benefits from incoming Data Protection and Data Information (DPDI) Bill Smart Data powers”. In the following

Spring Budget in March this year, the Chancellor announced the expansion of smart data schemes to the energy and transport sectors.

Then, in April, the UK government published a smart data Roadmap setting out its plans to explore the use of smart data powers in the DPDI Bill. The Roadmap identified banking, finance, energy and road fuels, telecoms and transport as “priority” sectors for smart data.

At the time, it was estimated that wider data mobility in the UK could increase GDP by £27.8 billion per year.

However, when former prime minister Rishi Sunak called a general election for 4 July, the DPDI Bill failed to complete its passage through parliament before the end of the ‘wash up’ period.

With the election of a new Labour government, the open banking and open finance ecosystem was keen to see the DPDI Bill resurrected and smart data firmly back on the agenda.

The Bill was reintroduced, albeit in a slightly different guise, in the King’s Speech on 17 July. The new Labour government will pass into law a Digital Information and Smart Data Bill, to “harness the power of data for economic growth”.

While the timeline of the new DISD Bill remains unknown, some details emerged in the King’s Speech, including that it will give “statutory footing to three innovative uses of data that people can choose to participate in”, one of which is Digital Verification Services.

The government also pointed to open banking as “the only active example of a regime that is comparable to a ‘Smart Data scheme’”.

Smart data economy

Since then, the UK’s SME Finance Taskforce published its first report, ‘Smart Data: improving SME lending to drive economic growth’. The Taskforce, comprising banking and financial services organisations, has developed a sevenpoint action plan to accelerate lending and access to finance for UK SMEs, with smart data at its centre.

The recommendations are designed to ensure the UK’s 5.5 million SMEs get increased access to data that means they can secure funding and, subsequently, scale.

In response to its publication, economic secretary to the Treasury, Tulip Siddiq, said: “New and innovative technologies, such as Open Finance, can play an important part in unlocking the potential of SMEs across the country and I will carefully consider the taskforce’s recommendations.”

Lord Holmes, in a recent op-ed published by Open Banking Expo, wrote that he would like to see in the DISD Bill “a clear medium-term roadmap extending Open Banking to Open Finance”.

Hear from the experts

Visitors to the Smart Data Show in October can expect to hear from government representatives, including Agnieszka Scott, head of smart data at the Department for Business and Trade.

Lord Chris Holmes, member of the UK House of Lords, will deliver a keynote on day two of the Smart Data Show in which he’ll set out the government’s vision for a Smart Data economy.

Stuart Coleman, director, consultancy and learning at the Open Data Institute, Gavin Starks, founder and chief executive officer of Icebreaker One and Tamian Godfrey, market development lead, payments and data at NatWest will also take to the stage at the Smart Data Show.

The Open Banking Expo UK and Europe 2024 agenda features more than 150 powerhouse speakers across the two days. These industry leaders will impart their insights, knowledge and experience to delegates. E

F These are some of the show features to look out for:

Longstanding partners

Global Open Banking payments platform Token.io is returning as headline partner of Open Banking Expo UK and Europe for the fourth consecutive year, having first come on board as a partner in 2019.

Todd Clyde, chief executive officer of Token.io, said: “As the only event of its kind in the UK and Europe, Open Banking Expo serves as an essential meeting point for banking and payment professionals. It also provides an impetus for tackling vital issues and fuelling progress.”

Stages and sessions

This year, there is an array of stages covering Payments and Retail, Fraud and Financial Crime and Open Banking For Good. Join the Main Stage sessions for thought-leadership, inspirational keynotes and to hear conversations that will drive progress across financial services.

The sessions are created for the industry, by the industry. With more than 60 sessions to choose from, delegates will have the opportunity to explore the latest innovations in open banking, open finance, smart data, payments, regulatory updates, fraud prevention, and use cases from around the globe.

Networking Zone

The show offers unrivalled networking opportunities. More than 1,200 delegates from financial institutions, TPPs, payments players, regulators, and policymakers are expected to come through the doors of the Business Design Centre, representing sectors such as retail banking, SME lending, utilities, gaming, telecoms, transport, and retail.

Visitors can connect, innovate, and collaborate in the Networking Lounge, the expanded exhibition hall, the Bar and at the Oktoberfest-themed after party.

Rise, created by Barclays Zone

Open Banking Expo has partnered to introduce the Rise, created by Barclays Zone, which will give emerging fintechs an opportunity to showcase their latest innovations and technology.

The new exclusive space on the Expo floor offers qualifying fintechs a discounted stand at £2,000, from which they can demo their product or service to more than 1,200 diverse visitors.

To be eligible, fintechs must have been in operation for three years or fewer, and have raised £5 million, or less, in funding.

Awards and Qualco Live

Join us for the Open Banking Expo Awards 2024, which celebrates the innovators, trailblazers and visionaries from across the Open Banking, payments and Open Finance ecosystem. Now in its fourth year, the winners of the Awards will be announced at a ceremony on 15 October at the Business Design Centre in London.

Qualco Live, an annual event for the collections and recoveries industry and clients of Qualco, will be co-located with Open Banking Expo UK and Europe 2024 on 16 October.

Sessions will include a keynote from a prominent figure in the sporting industry, an economic outlook on consumer credit, as well as the launch of Qualco’s Open Banking solution, Togglit. L

Complimentary tickets are available to employees of government agencies and local government. Please scan the QR code to request a complimentary ticket.

FURTHER INFORMATION

Date: 15-16 October 2024

Venue: Business Design Centre, London www.openbankingexpo.com/uk

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Contents & Welcome

Digital transformation of the public sector

The Department for Science, Innovation and Technology has announced it will be expanding, bringing in experts in data, digital and AI to unite efforts in the digital transformation of public services under one roof.

In this issue of Government Technology, Crown Commercial Services provides an update on the Procurement Act and Socitm explains what makes a connected place and how they are already in action.

techUK will investigate ways to win the public’s trust when it comes to digitalisation and ISACA will look at how to protect against cyber attacks in the public sector.

We’ll also have a look forward to DTX and UCX, coming up in October.

Polly Jones, editor

Monitors

DIGITAL

DSIT unites efforts to transform digital public services

The Department for Science, Innovation and Technology (DSIT) has announced they will expand in both scope and size bringing in experts in data, digital and AI.

This will be from the Government Digital Service (GDS), Central Digital and Data Office (CDDO), and Incubator for AI (i.AI).

DSIT said this will unite efforts in the digital transformation of public services under one department.

The move will drive forward the digital changes needed to overhaul the British public’s experience of interacting with the government, so it becomes personalised, convenient, and timesaving – for example, by providing people with just one way to login and prove who they are so they can quickly access the government services they need. It will also help remove roadblocks to sharing data across the public sector.

This will form part of wider efforts to launch DSIT as the digital centre of government, working closely with the Cabinet Office and the Treasury, to maximise the potential of digital, data and technology to deliver for the British public.

Secretary of state Peter Kyle said: “Britain will not fully benefit from the social and economic potential of science and technology without government leading by example. So, DSIT is to become the centre for digital expertise and delivery in government, improving how the government and public services interact with citizens...

LGA launches digitalisation framework

The Local Government Association (LGA) has launched a new digitalisation framework.

The mission-driven framework aims to drive up efficiency, improve public services and connect residents.

The new framework builds on the LGA’s recent Local Government White Paper priority for driving change through innovation and freedom from bureaucracy and is designed to support councils in using the latest digital technology to help solve some of the biggest challenges facing their communities.

The release comes just after it was announced that the Department for Science, Innovation and Technology will expand in both scope and size.

The framework includes three missions, six common enablers and six good practice principles.

The three missions cover digitally-enabled councils that utilise digital technology and data to transform the ways they deliver for residents; digitally-empowered residents who can thrive through digital skills, tools and opportunities; and digitally-equipped places that are underpinned by secure and sustainable digital connectivity and infrastructure.

The six enablers are data, connectivity, leadership, capabilities, collaboration and value. They are designed to offer a roadmap for navigating the complexities of a digital age.

Finally, the six good practice principles include democratic, ethical, inclusive, sustainable, cyber resilient and user-centric and are intended to be democratic, ethical, inclusive...

Around 100 projects receive funding to deliver AI services

Companies developing AI to improve safety on construction sites, reduce time spent repairing the railways and cut emissions across supply chains are among a number of projects set to receive a share of £32 million in government funding.

Almost 100 ground-breaking projects have been awarded financial backing as the government continues its mission to boost productivity and kickstart growth across the economy through AI so everyone is better off.

A total of 98 projects will receive the funding, involving more than 200 businesses and research organisations spanning a range of sectors including public services, driving efficiencies and reducing administrative tasks.

Minister for digital government and AI Feryal Clark said: “AI will deliver real change for working people across the UK – not only growing our economy but improving our public services.

“That’s why our support for initiatives like this will be so crucial – backing a range of projects which could reduce train delays, give us new ways of maintaining our vital infrastructure, and improve experiences for patients by making it easier to get their prescriptions to them.

“We want technology to boost growth and deliver change right across the board, and I’m confident projects like these will help us realise that ambition.”

One of the projects to receive funding is V-Lab Ltd, which has been given £165,006 to further develop software powered by AI to help people train in the construction sector...

Broadband boost for rural homes: READ MORE

Scottish Government funding for innovative energy projects: READ MORE

Government forms partnership to teach ChatGPT Welsh: READ MORE

New AI training courses for Civil Service: READ MORE

Scottish government announces funding for zero-emission buses: READ MORE

UK joins global digital trade agreement: READ MORE

Council encourages public engagement with air quality monitors: READ MORE

TECHNOLOGY

Funding boost to deliver innovations in healthcare and cybersecurity

Five new hubs to develop practical use of quantum technology in areas like medical scanners, secure communication networks, and next-generation positioning systems have received £100 million in government funding.

The hubs will be based across the UK, in Glasgow, Edinburgh, Birmingham, Oxford, and London.

Announced by the science secretary Peter Kyle, the hubs will bring researchers and businesses together to use their scientific expertise and talent alongside the commercial know-how and resources to develop groundbreaking quantum technologies that will directly impact people’s lives in areas like healthcare, security, and clean energy.

The government said the new innovations in quantum will not only help deliver their mission to kickstart economic growth by creating new technologies in hubs that can be sold and exported to drive up GDP, but by innovating in the science and technology industry, will support the delivery of their mission to rebuild Britain with future-proofed cyber security systems...

Reduce your exposure to global IT outages caused by faulty Windows updates.

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The colour of chaos is blue

CrowdStrike’s ‘logic error’ caused the world’s technological landscape to be plunged into chaos. Getech looks at how ChromeOS can make your existing systems more resilient against future issues

Large swathes of the global IT landscape broke down on Friday 19 July when a faulty update from cybersecurity firm CrowdStrike triggered a widespread outage. This unprecedented event sent shockwaves through businesses and governments worldwide, disrupting critical services and operations, impacting everything from healthcare to transportation and finance. The incident serves as a stark reminder of the vulnerabilities inherent in complex IT infrastructures, especially in organisations that have built on existing systems over many years. As the public sector increasingly relies on technology to deliver essential services, ensuring system resilience and business continuity has never been more critical.

The CrowdStrike incident

A ‘logic error’ caused by a faulty update from cybersecurity firm CrowdStrike that was intended to enhance threat detection on Windows devices, inadvertently caused widespread system crashes that impacted millions of computers around the world. Flights were grounded, people couldn’t withdraw cash, card payments went down and worst of all, NHS GP and cancer-treatment appointments were cancelled, dealing another blow to our already beleaguered health service.

ChromeOS as a solution

ChromeOS offers a compelling alternative to traditional operating systems. Its cloudbased architecture leverages the same

benefits that Google enjoys to deliver its own services including the search function, Gmail and YouTube, in addition to built-in ondevice resilience and security features such as Verified Boot that checks the operating system against a known safe version before booting up, promises access to technology and services when you need it. By shifting core functionalities to the cloud, ChromeOS reduces the risk of system-wide failures caused by local hardware or software issues.

Was there any impact on ChromeOS devices?

No, CrowdStrike’s implementation on ChromeOS was not impacted by the recent update that reportedly caused the Blue Screen of Death. In fact, it’s not even possible to cause disruption, as CrowdStrike’s solution on ChromeOS is agentless so no software is installed locally. This design, combined with inherent security measures that restrict thirdparty access to low-level system functions, reinforces ChromeOS’ robust defence against disruptions and ensures that devices remain unaffected by vulnerabilities that plague other operating systems.

Funding support for local authorities and NHS Trusts

Getech, Google’s #1 Premier Partner in the UK and Ireland and approved IT distributor on CCS frameworks such as NHS Link 3, in partnership with ChromeOS, has secured funding for local authorities and NHS Trusts to undertake a managed Proof of Concept to identify use cases within your environment that can be better served and managed using ChromeOS. M

FURTHER INFORMATION

Contact our team of Google specialists today on 01473 240470 or email team@getechenterprise.com

The strategic advantage of channel shift for UK councils

Channel shift offers cost savings while at the same time enhancing service delivery, operational efficiency and citizen satisfaction

Simply maintaining essential services amidst increasing costs and constrained funding is challenge enough for local authorities. But there is also the ever-increasing demand from citizens for enhanced service levels which more closely mirror those experienced in the private sector. Against such a testing backdrop, UK councils are exploring channel shift strategies in order to transition their services from traditional face-to-face, telephone and postal interactions to digital platforms. This strategic move offers numerous advantages that are pivotal in enhancing service delivery, operational efficiency, and citizen satisfaction.

Cost efficiency

One of the most compelling reasons for channel shift is the significant cost savings it offers. Reported cost-figures against each channel of communication vary, but there is certainly a stark contrast between the cost of a face-to-face, telephone or postal transaction compared with the financial efficiency of digital services. Consider the resources required to host and equip post-rooms and call-centres – expensive tech and power-hungry premises. This isn’t about replacing traditional communication methods such as paper. Rather, it is about finding the optimal communication blend. Reducing the cost to deliver ensures sustainability in the services whilst enabling additional resources to be assigned to enhance the handling of vulnerable citizens and more complex requests. But channel shift is much more than a cost play.

Accessible, resilient and sustainable

Digital services provide unmatched convenience, enabling residents to access services 24/7 from any location.

The COVID-19 pandemic underscored the importance of digital resilience. Councils that had invested in digital services were better equipped to maintain operations and serve residents during lockdowns. Moreover, digital services can contribute to environmental sustainability by reducing the need for paper and lowering the carbon footprint associated with travel to council offices.

Operational efficiency

Channel shift also enhances operational efficiency. Automation of routine tasks through digital platforms frees up council staff to focus on more complex issues that require human intervention. This shift not only improves the speed and quality of service delivery but also boosts staff productivity and job satisfaction.

Improved user experience

The user experience is significantly enhanced with digital services. Residents can complete transactions, access information, and submit requests through user-friendly websites, intuitive forms and mobile apps. The implementation of self-service portals and chatbots further simplifies interactions, making it easier for residents to navigate council services.

Data on service usage and resident behaviour can be analysed to identify trends, optimise services, and make informed decisions.

Shifting away from legacy

Investing in channel shift provides UK councils with strategic advantages that extend beyond cost savings, and expert consultative advice is available to support in the transition away from legacy. By embracing channel shift, organisations will be better positioned to address budgetary challenges and meet the changing needs of their citizens, ensuring sustainable and efficient service delivery for the future. M

The Procurement Act 2023: a Crown Commercial Service guide to implementing open frameworks

With the Procurement Act’s implementation just around the corner, Crown Commercial Service tells you what you need to know

The Procurement Act 2023 is currently set to take full effect on 28 October 2024, bringing with it a slate of changes to the regulations that govern procurement in the UK – that is, to the rules that dictate the way money is spent on the buying and selling of goods, products and services. A number of these changes will see adaptations made to the kinds of frameworks available for use by buyers and suppliers. Currently, the kind of framework set up by Crown Commercial Service (CCS) is what is

called a ‘closed’ framework. This means that once a framework is awarded, no new suppliers are able to join that particular agreement to offer their products, goods or services to public sector buyers during its lifespan. However, the new regulations will offer the opportunity for CCS frameworks to be developed in different ways to allow for innovation and flexibility in public sector procurement. Among the changes included in the new Act is the concept of open frameworks. E

F What are open frameworks?

As the Cabinet Office’s guidance states, open frameworks are a scheme of successive frameworks that may last up to a maximum period of eight years.

In similar style to a closed framework, when a specific agreement is first established, it will include those suppliers whose bids meet the criteria for inclusion.

However, this list of suppliers must be reopened at least twice to allow further suppliers to bid for inclusion, providing more opportunities to suppliers to win work through CCS frameworks and more choice for public sector buyers in how they fulfil their procurement needs.

This new flexibility in how frameworks are designed and managed will give CCS the

ability to ensure the needs of the market for any agreement are met in the first instance, while also allowing for changes and innovations in that market during the agreement’s lifespan.

This similarly allows suppliers to evolve their offerings through the lifespan of the agreement, whether through increasing their product or service range, or by revising their pricing in line with the market, and permits buyers to be more ambitious and inventive with their procurement aims.

What are the benefits of an open framework for CCS?

The open framework concept provides a number of benefits for the procurement process for CCS. These include that suppliers can

choose to be readmitted with their initial bid in order to stay on an open framework for the full term (a maximum of eight years), or to leave a framework in the scheme and recompete for the next, enabling them to potentially offer more competitive prices or additional services. Suppliers who were not awarded onto the previous framework have a chance to bid again when the framework is opened, offering new and innovative goods or services, better prices or social value incentives.

There are more inclusion opportunities within markets where the supplier base is changeable and/or contains a high number of suppliers, including SMEs and VSCEs. A stable specification remains in place for longer periods of time, aiding procurement in markets where demand is constant and

unlikely to change, such as common goods and services.

The open framework must open at least twice, but CCS can both increase the number of reopening points if necessary, and choose when to reopen an agreement so that this process produces maximum benefit to the market it is working in.

As an open framework must stay on substantially the same terms, CCS can resource-plan effectively for these reopening points to ensure a smooth transfer from one iteration of the scheme to the next

However, it is still worth noting that an open framework format will not always be the best choice for a new commercial agreement. For example, in markets where there are few suppliers or little diversification of suppliers, it may be better to opt for a 4 years closed framework.

CCS will continue to use a “Most Advanced Yet Acceptable” approach to designing our commercial agreements, allowing CCS to consider which style of framework would be most advantageous to buyers and suppliers when awarding an agreement.

This approach has been central to CCS’s implementation of the Procurement Act, helping to find the sweet spot between familiarity and innovation and ensuring buyers and suppliers alike are able to maximise the benefits of this landmark procurement reform.

Further help and guidance

You can find out more information about the Procurement Act by visiting our dedicated webpage , and you can also read our guide to preparing for the Procurement Act

You can also visit GOV.UK to sign up to the Cabinet Office mailing list, to be kept up to date with all of the latest information and guidance and for information about signing up to dedicated Procurement Act training. M

www.gov.uk/government/collections/

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How Surface Pro 10 and Laptop 6 are levelling government with AI

Government agencies need tools that boost productivity, streamline workflows, and optimise resources. Microsoft’s Surface Pro 10 and Laptop 6, designed with government in mind, offer a powerful solution

AI-driven productivity

The new Surface devices harness the power of artificial intelligence (AI) to revolutionise work. Integrated Neural Processing Units (NPUs) accelerate AI features like Windows Studio Effects, enhancing video calls, and live captions, making content accessible for everyone. The dedicated “Copilot key” instantly summons AI assistance for tasks like document retrieval, data analysis, and meeting summaries. This allows government employees to focus on critical decision-making and strategic initiatives, not tedious tasks.

Versatile performance for a variety of roles

The Surface Pro 10 is a versatile powerhouse, adapting to the diverse roles within government. Whether in the field as a tablet, in the office as a laptop, or in meetings as a presentation tool, the Pro 10’s powerful processor and 5G capability ensure seamless performance, even on demanding tasks. For office-based staff, the Surface Laptop 6 delivers unmatched productivity. Its robust processing and enhanced thermal capacity make quick work of data-intensive tasks like complex analysis and report generation.

XMA: maximising government budgets

Government agencies often operate within tight budgets. XMA understands this. We effortlessly handles the entire process

for Surface devices, from assessment, procurement, to deployment, ensuring government agencies get the best possible price and value. This allows resources to be allocated to other crucial areas like infrastructure, training, and citizen services.

Security and sustainability: core priorities

Both devices prioritise security with features like Enhanced Sign-In Security and SecuredCore PC certification, safeguarding sensitive government data. Additionally, Microsoft’s commitment to sustainability is evident in the increased use of recycled materials and the devices’ repairability, aligning with environmental goals.

A new era of government efficiency

The Surface Pro 10 and Laptop 6, combined with the XMA procurement program, represent a transformative solution for government. By harnessing the power of AI, enhancing productivity, and optimising resources, these devices empower government employees to tackle complex challenges and deliver essential services more efficiently, all while ensuring the best possible value for taxpayer money. M

FURTHER INFORMATION

Ready to bring AI to your agency? Contact XMA at 0115 846 4000 or email microsoftsurface@xma.co.uk today.

Imagining connected places

& community engagement

Once upon a time…

Back in June, I became Socitm President. I am so proud to take on this role for several reasons. Not only do I get to lead an amazing charity helping drive positive change across public service, but I also have more opportunities to connect with brilliant people working so hard across the public sector.

Socitm is a fantastic organisation on a mission to provide its members with resources, learning, know-how and access

to a network of public sector professionals working to drive transformational change. Central to all of this is Socitm’s Institute, where the organisation’s policy and research team sit.

During Socitm’s annual President’s conference in June, the first part of a significant piece of research and analysis was published. It was introduced to delegates using some imagery from fantasy fiction – featuring a plucky hero, dragons, unicorns, and a wise old guide. I won’t use that here! But it was a creative way to approach the topic of Connected Places.

With a new Government, our timing proved to be spot on. So much of the work in this collection is of direct relevance to Labour’s Five Missions.

What I want to do here is introduce Connected Places (so far) to you. And demonstrate – as we did at our conference in Birmingham –that perhaps it’s not as far away as we might assume.

What is a connected place?

It’s somewhere that enables people, communities and places to thrive. We connect public policy with the latest technology so everyone can benefit.

What makes up a connected place?

The first phase of published research looks in depth at four of eight components:

1. Health and wellbeing

The policy

Design places and communities that prioritise health and connectivity; create environments that support healthier lifestyles and improve the quality of life for all; and deploy resources in ways that understand and adapt to the needs of individuals and communities.

All easy to empathise with, but harder to define. It’s more than just ‘digital health care’.

Public services are fundamentally about ‘wellbeing’ in everything that we do – services, data, processes, resources, and technology.

Connections should reflect local geography, demography, and other community characteristics – including the interests of minority groups.

The practice

Some examples of policy in action include Leeds City Council: Project using IoT for social housing and NHS E

Written by

Carol Williams.

Socitm president 2024-25 and director of transformation & digital (SIRO) at Walsall Council

F England: Virtual wards or hospital at home.

2. Community resilience

The policy

Enable public services and communities to be resilient to changing threats and risks; foster resilience to build stronger bonds, enhance preparedness, and create a sense of belonging; and plan for incidents and their response to them in a joined-up way.

It’s critical for public bodies to work together, and with private sector partners, to understand, track, mitigate and deal with these risks for the communities they serve and protect.

The practice

Examples of this include Christchurch City Council (New Zealand): Smart Christchurch; Lincolnshire Resilience Forum: using geospatial tech in emergency planning; and NCSC Connect Places: Cyber security principles .

3. Energy and environmental sustainability

The policy

Foster awareness and education about sustainable practices; empower residents to make informed choices to minimise their ecological impact.

Our contention is there is a growing need for clean, ethical, affordable and sustainable technology and data practices to create wider economic and social value and wellbeing in a place.

In the realm of AI and information, there’s potential for enhanced understanding of energy sustainability and environmental impact, but it’s a politicised area.

Digital methods can inform community preparation, behaviour change, and counter misinformation. These are all crucial for transitions such as electronic vehicles and waste management.

The practice

Cases in point include: Barnet Council: BarNET ZERO Challenge | Engage Barnet ; Blackpool City Council: Silicon Sands – Blackpool; Airport Enterprise Zone (blackpoolez.com) ; and Derbyshire County Council: Deploying air quality sensors.

4. Democratic and community engagement

The policy

Create opportunities for residents to engage with decision-making processes that affect their lives; consider how to develop democratic infrastructures in the

digital age, with appropriate ‘checks and balances’ for accountability and oversight.

In recent decades, technology has had an increasing impact on democracy and free speech, with concerns growing about ‘fake news,’ the impact of social media and the abuse of power through technology.

On one hand, technology has given more people a voice and better insight into what is happening that will affect them. On the other hand, technology has been used to manipulate decision-making and opinions, from public vote to national elections.

The influence of powerful individuals, organisations, and even foreign governments has threatened the very basis of modern democracies.

The practice

Sample projects include NESTA: The rise of digital democracy; San Francisco: Launches multilingual election tool; and Test Valley Borough Council: “Everything we do is driven by our communities”

Discover much more about all these elements

For more information, see the following: Connected Places: Insights into Actions; Infographic: Imagining Connected Places; Socitm members can log in and read the current research.

More to come

Now we’re looking ahead to the rest of the collection, to be published later this year. More policy research is underway, but there are already plenty of examples of these in practice.

5. Travel and mobility

The research

How a comprehensive approach to mobility can transform economic, social and environmental sustainability.

In practice

For example: City of Edinburgh Council: Our Smart City programme; Dudley Metropolitan Borough Council: AI sensors tackling congestion hotspot ; and Estonia and USA: Cities transforming transportation.

6. Economy and business

The research

How to empower local economies through creating ecosystems of digital opportunities, businesses and skills.

In practice

This could cover: Network Rail: Geofencing: innovative technology to improve trackside worker safety ; and Northern Ireland: Innovators are enabling global smart city development .

7. Education, skills, and jobs

The research

How education, skills and jobs in a digital age can generate equality, prosperity, and wellbeing.

In practice

Some examples include: Civica and Solace: Do councils have the time and skills to keep up with tech? ; Microsoft: Technology Can Help Unlock a New Future for Frontline Workers

Sunderland City Council: Community digital health hubs.

8. Data

The research

How data insights can generate better decision-making, greater equality, and improved targeting of resources.

In practice

This covers things like: Barcelona: City data is “more accessible than ever”; Barnsley Council: Using UPRNs to build a Vulnerability Index; and Leeds City Council: LOOP: Resource Data Collaboration.

What are you doing?

I’ve shared some of the ideas, inspiration, and case studies in the collection so far. With more to come! Use them to progress your efforts to build strong, connected, and happy communities where everyone benefits from technology. And if you have your own examples of Connected Places in practice, tell us! We always want to know about the innovative work taking place in local public services. M

FURTHER INFORMATION socitm.net

Maximising the potential of solar lighting

Scott Pengelly, lighting solutions manager at Urbis Schréder, shares Insights on harnessing solar power for optimal lighting solutions

How do seasonal variations in sunlight and weather conditions impact the efficiency and output of solar power systems?

Significantly. Seasonal variations significantly impact the efficiency and output of solarpowered lighting systems. The biggest challenge arises during autumn and winter when daylight hours decrease, just as the demand for light increases. For example, in December and January, the average daylight is around eight hours, leaving 16 hours of darkness. This means a solar system has only a third of the day to recharge, yet it needs to operate for two-thirds of the day—posing a considerable challenge. Conversely, during the summer, 16 or more hours of daylight are available to charge the system for just eight hours of nighttime operation. Weather conditions also affect the solar irradiance, and therefore impacts the charging potential of the system. It’s worth noting that a solar system only requires daylight

to charge and generate energy - whether this is bright sunshine or thick cloud cover, a solar system will still generate energy but on a significantly different level.

Shadowing on the other hand, has an even greater impact on the efficiency of solar energy generation than weather conditions. Placing a solar panel in an area with significant shadowing—whether from nearby buildings, vegetation, or poor orientation towards the sun—can drastically reduce its efficiency. In the UK, the optimal setup is to incline the solar panel between 35 and 40 degrees from the horizontal and orient it due south. Anything away from this and you will see some type of impact.

What can be done to ensure that solar is a viable solution all year round?

Proper planning is crucial. Quite simply, good planning prior to any installation of a solar powered lighting scheme is absolutely key. This will ensure factors such as lighting levels, hours of

operation, control mechanisms, dimming options, and optimal orientation is planned out way ahead of getting to site.

The first step is optimising the size, angle, and orientation of the solar panel. Selecting the right panel size to match the product it powers can be done efficiently beforehand. We like to think of it as a linear relationship between the amount of light needed and the system to deliver this. If more light is required, we need a larger panel, bigger batteries and a brighter light source. As this scales down, element of the entire system can too.

Solar powered lighting is very much like the EV car market, really. As drivers we know that an EV is going to be different in terms of range, charging, operation and maintenance and have had to change our attitudes around this. When that happens, most people are willing to take up the new technology and amend their behaviour to suit. This shift in mindset is necessary for adopting off-grid lighting technology as well. We must adapt our approach to align with the capabilities of this new technology.

Typically, as with traditional lighting systems, the planning process starts with the question, “What am I trying to achieve?” Once the desired outcomes are clear, planning can focus on meeting those objectives. Starting with the product, without considering what it was designed to achieve, is likely to leave users despondent about this technology.

What challenges could be encountered when integrating solar power into the existing highway network, and how can these be overcome?

Without a doubt, the easiest way to power exterior lighting is still to connect this to a mains power source. This provides consistent, on demand power throughout the entirety of the period it is needed.

While connecting exterior lighting to a mains power source remains the easiest solution, solar power integration presents unique challenges. The primary challenge is ensuring consistent lighting levels throughout periods of darkness. Achieving this with off-grid power requires one of two approaches: using large solar panels with significant battery storage or employing switching and dimming controls. Both options are viable, but considering commercial factors, dimming and controlling exterior lighting is the most practical approach. By reducing the energy required to run an LED light source throughout the night, the need for large panels and batteries is minimised.

Scott Pengelly, lighting solutions manager, Urbis Schréder

Scott Pengelly, lighting solutions manager at Urbis Schréder, has extensive experience in engineering, product management, and sales. He excels in delivering innovative, sustainable lighting solutions and has significantly contributed to numerous high-profile exterior lighting projects, demonstrating his expertise and leadership in the field.

Typically, users of outdoor spaces reduce throughout the night after the initial busy periods. This is where technology like presence detection can be highly effective, allowing lights to operate at full power only when someone is present. At all other times, the lights can run at 10-20% of full output, providing adequate illumination while conserving energy.

In summary, the key to successful integration is delivering the right light, in the right place, at the right time. M

FURTHER INFORMATION

Contact: Scott Pengelly, lighting solutions manager spengelly@urbis-schreder.com Urbis Schréder, smart lighting solution provider for the UK https://uk.schreder.com/en | 01256 354446

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Bridging the trust gap: overcoming public scepticism in technology in public services

Heather Cover-Kus, head of central Government at techUK, looks at how to win the public’s trust, with contributions from Tess Buckley, programme manager for digital ethics and AI safety at techUK

New ideas often face scepticism

Technology plays a vital role in modernising and enhancing public services, improving efficiency, accessibility, and delivering cost-savings. However, implementing and adopting new technologies in government often faces public scepticism. Addressing this confidence gap poses challenges, including lack of public understanding, ethical concerns, past implementation failures, and perceptions of powerlessness. To rebuild public trust and ensure equitable technological advancements, governments can bridge information gaps, enhance digital inclusion, and promote transparency in decision-making.

Understanding the trust gap

The relationship between citizens and government technology is nuanced, shaped by a history of both progress and setbacks. Past incidents, such as data security breaches and implementation challenges, have left individuals wary of emerging technological initiatives in the public sector, with broader trust issues in government playing a role in the lack of technology integration. Privacy concerns remain a critical issue in the trust debate. Many citizens worry about how their personal information is collected, stored, and used within government systems. These concerns extend to fears of potential E

Cyber tools alone aren’t enough:

A wake-up call for the public sector

Over the past decade, the public sector has embraced emerging technologies, enhancing efficiency and service delivery. However, this rapid transition from legacy systems has also introduced new vulnerabilities. In today’s digital landscape, public sector organisations are prime targets for increasingly sophisticated cyber attacks. While many invest in advanced tools to counter these threats, relying solely on technology isn’t enough. Without proper management, these tools can strain IT teams and fail to offer complete protection. Robust and comprehensive cybersecurity measures are essential to safeguard against these evolving threats.

The limitations of security tools

Imagine your organisation has implemented the latest cybersecurity tools. You feel secure, believing that your sensitive data is protected. But then, a breach occurs. How could this happen despite having top-tier technology? The reality is that cybersecurity is not just about the tools—it’s about how they are deployed and managed.

Even the most advanced security tools are just one piece of the puzzle. They can make tasks more efficient a nd enhance security, but without the right processes and skilled personnel to manage them, they can become as ineffective as a complex machine with no one to operate it.

The human element in cybersecurity

The real challenge in cybersecurity lies in combating dynamic and innovative threat actors. Unlike static systems, cyber attackers are constantly evolving, discovering new ways to exploit vulnerabilities and disrupt operations. This is where the human element becomes critical. Without trained professionals and well-defined processes, even the most sophisticated tools can fall short.

Proactive, not reactive

Effective cybersecurity in the public sector is about more than just defending against attacks—it’s about continually improving your security posture. This requires regular risk assessments, flexible response strategies, and learning from real-world incidents. Ensuring that your team can effectively use the right tools and that these tools work for you, not against you, is essential.

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F surveillance overreach, an issue that needs to be addressed with assurance techniques such as open communication and feedback mechanism for transparency.

We may also reflect on the information gap between technology creators and users, as well as the persistent digital divide in our society, as situations that can exacerbate public mistrust. The uneven distribution of technological access and literacy across different communities has created a trust deficit, particularly among marginalised groups. This disparity not only hinders the equitable implementation of government technology but also perpetuates a cycle of mistrust among those who could potentially benefit most from these advancements.

There’s a clear need for more effective communication channels and collaborative efforts between government entities, industry and the public regarding the development and deployment of new technologies.

Challenges in building trust

To bridge the trust gap in government technology, key challenges include the lack of public understanding, ethical considerations, the impact of past implementation failures and perception of powerlessness.

Clear communication and public engagement are key elements of securing trust in public sector technology

Above all is the need to enhance public understanding of emerging technologies. The complexity of AI and other advanced systems often leads to misunderstandings and misinformed fears. It is crucial to improve technological fluency among citizens, dispelling myths and fostering a more informed public discourse about these tools and their applications in government services.

Ethical considerations, particularly around bias and fairness in AI systems, present another significant hurdle. The UK Government has adopted a cross-sector and outcome-based framework for regulating AI, underpinned by five core ethical principles: safety, security and robustness, appropriate transparency and explainability, fairness, accountability and governance, and contestability and redress. These ethical principles have been operationalised through assurance mechanisms and standards, colloquially referred to as tools for trustworthy AI. E

F Developing and implementing ethical frameworks is essential to ensure that government technologies serve all citizens equitably and don’t perpetuate existing societal biases.

Past implementation failures continue to impact the uptake of new initiatives. Overcoming this requires good news stories which showcase successful use cases, ethics by design principles to proactively avoid harm, and establishing clear pathways for public redress and recourse. This means not only delivering effective technological solutions that include ethics by design but also being prepared to address and rectify issues transparently when they arise.

Another challenge is seen in combating the perception of powerlessness among citizens regarding technological advancements in government services. There’s a pressing need to facilitate meaningful citizen involvement and public engagement in the development and deployment processes of technology to support adoption and appropriate use. By doing so, we can foster a sense of ownership and partnership that is crucial for building trust.

Addressing these challenges is not just a matter of improving government efficiency; it is about creating a more trustworthy public sector that can effectively serve all citizens.

Overcoming the trust issues

While it is always easier to secure trust early than to rebuild it once it has been broken, the principles are the same in either case. To overcome trust issues, government needs to undertake in clear communication, actively seek public engagement, work to improve digital skills in the community, and have clear accountability for when things go wrong.

Clear communication and public engagement are key elements of securing trust in public sector technology. Explaining which technology is being employed, how it works why it is needed, and being honest about its benefits

Key challenges include the lack of public understanding, ethical considerations, the impact of past implementation failures and perception of powerlessness

and risks reflects an open and transparent approach to public sector technology. A notable example of public engagement was the People’s Panel on AI event which was held on the margins of the AI Safety Summit in November 2023. The Panel brought together 11 representative members of the public randomly selected by the Sortition Foundation to attend, observe and discuss key events. The session produced a public report giving their verdict on AI and their recommendations to government, industry, civil society and academia for further action. The experience of this participatory decision-making process was reviewed and discussed at techUK’s 2023 Digital Ethics Summit .

While the People’s Panel on AI showcased the fact that you don’t need to be a technical expert to consult on the deployment of public sector technology, having digital skills and digital literacy can indeed help to build trust. A sound foundation of skills makes the public more willing to engage with the technology. A study by the University of Manchester shows that a lack of access to skills is one of the main barriers to adopting digital technologies. Conversely, they found that adopters of digital technologies tend to rate higher in both digital and nondigital skills.

Adopters of digital technologies tend to rate higher in both digital and non-digital skills

Finally, as many newspaper headlines can attest to, technology adoption is not always infallible, and having a clear accountability structure for situations where incidents may occur can help to build trust that they will be managed properly. The accountability for government technology will be balanced between government bodies, regulators and industry. Knowing that where responsibility lies will help to overcome trust challenges. As we discussed in this piece, trust is paramount for the successful implementation of technology in public services. As governments leverage digital solutions to enhance efficiency and accessibility, it is important that they prioritise building and maintaining public confidence to ensure that we achieve the benefits that technology adoption in public services may bring. M

www.techuk.org

3 3M™ Bright Screen Privacy Filters

Shield your screens from prying eyes while experiencing best-in-class brightness and exceptional clarity. 3M™ Bright Screen Privacy Filters utilise nanolouver technology to help you deter visual hackers while enabling up to 85% light transmission for the intended user. This makes them approximately 25% brighter than competing privacy screens.

How to avoid visual hacking

As more information is moved to the digital sphere, 3M looks at how their Bright Screen privacy filters can protect your information

In the digital age, the line between the physical and virtual worlds is becoming increasingly blurred, especially within the government and public sector where sensitive information is the currency of operations. As we navigate this interconnected landscape, the protection of on-screen data emerges as a paramount concern. It’s not just cybersecurity measures that guard against remote intrusions; it’s also about shielding information from prying eyes. This is where 3M Bright Screen privacy filters come into play as an essential first line of defense.

Visual hacking

Imagine a world where every glance at a screen could potentially compromise national security, citizen privacy, or lead to the loss of intellectual property. Government officials and public sector employees often work in environments where confidential data is displayed on their screens, vulnerable to visual hacking – the act of gleaning sensitive information with nothing more sophisticated than the human eye. In such scenarios, the importance of privacy filters cannot be overstated.

3M Bright Screen privacy filters

3M Bright Screen privacy filters are the unsung heroes in the quest to safeguard data. These innovative products use advanced nanolouver technology to ensure that screen data is visible only to the person directly in front of the laptop. Anyone trying to view the information from a side angle would see nothing but a blackedout screen. This technology is a game-changer for anyone handling classified or sensitive information in public spaces, be it a bustling government office, a mobile workstation, or a coffee shop.

But why are 3M privacy filters the first choice? It’s simple: trust and reliability. 3M, a brand synonymous with scientific ingenuity and product excellence, has been at the forefront of privacy technology for years. Their privacy filters are designed with a precise balance of clarity and protection, ensuring that users

can work comfortably without sacrificing the confidentiality of their data. Moreover, these filters are easy to apply and remove, offering flexibility for different work scenarios without leaving any residue on the screens.

In addition to their technical prowess, 3M Bright Screen privacy filters also protect screens from scratches and fingerprints, extending the life of devices – a cost-effective benefit for budget-conscious government and public sector agencies. Furthermore, by reducing the risk of data breaches that could lead to costly investigations and loss of public trust, these filters offer an additional layer of security that complements digital encryption and access controls.

In conclusion, as we continue to navigate a world where data is both our most valuable asset and our greatest liability, the importance of protecting on-screen information cannot be overstated. For government and public sector entities, 3M Bright Screen privacy filters are not just a tool but a necessity, ensuring that sensitive information remains confidential, and trust in public institutions is upheld. It’s a small investment in a screen accessory that can prevent a potentially large and damaging breach of information.

www.3m.co.uk https://www.3m.co.uk/3M/ en_GB/privacy-protection-UK/

CCoE gives up the complex

The Cyber Centre of Excellence (CCoE) recently celebrated its one-year anniversary and is already progressing towards its vision of making the UK the safest place to live, work and play online

The CCoE is an organisation which has has brought together some of the UK’s leading cyber security experts with the goal of assisting any type of organisation, including local authorities, to understand and protect against cyber risk. It has been created with the backing

of iESE, a not-for-profit consultancy, which has an established track record of helping local government and other public bodies improve. It has been wonderful to see how willing local authorities have been to engage with the CCoE. One of the major pieces of work we have done in the sector so far to help us and local authorities get a clear understanding of their cyber risks was to conduct the first ever passive scan of all 382 councils in the UK in Q2, 2023. We repeated this in Q2, 2024 to allow us to see if there had been improvement.

The passive scan uses a tool which scans the internet to discover online infrastructure, assets and shadow IT. It checks for misconfigurations, security vulnerabilities and exposed data, presenting a prioritised set of risks. All the information found would be available to anyone online who knows how and where to look, including an amateur hacker. A bespoke report was created both years for each council which included action points they could take to combat their risks. While the individual results are confidential, what we have seen year-on-year is that 110 of those scanned had reduced their vulnerabilities, 221 had stayed the same and 51 had got worse. If your organisation has not downloaded its reports yet, go to page 3 of the most recent issue of our magazine Transform here .

Written by Kurtis Toy, Chief Exec. CCoE

Kurtis Toy, Chief Exec. CCoE

The scans offer a small snapshot of cyber vulnerability and we found many of the teams we engaged with were already aware of many vulnerabilities and were actively working on them, however we are also aware that as technology constantly evolves so does the attack surface, therefore trying to secure all avenues as well as existing and legacy infrastructure can be a heavy burden to manage.

We know navigating this ever-changing landscape is difficult for local authority leaders with many competing priorities and limited budgets. Together with myself, a fully qualified vCISO (Virtual Chief Information Security Officer), the CCoE Advisory Board keeps abreast of cyber threats and constantly assesses new products coming to market. Through collective purchasing power we can source military-grade protection at high street prices.

Layering up

We know a layered approach to cyber security is more effective than settling on one solution. The CCoE has also been carrying out a wide range of pilot research projects with various sectors to understand what risks they face, with the aim of creating off-the-shelf ‘Protect’ packages encompassing a range of tools to help mitigate cyber risk. We have already launched Councillor Protect and will be launching Parish and Town Council Protect soon. Councillor Protect gives access to software, training and support that best protects the individual and their laptop or desktop and mobile phone. It is designed for individuals working solo without any central IT infrastructure and can be purchased as a standalone for individuals or bulk bought by councils.

The elements being trialled in many of our completed and ongoing pilots include a passive scan, tailored advice from a vCISO, NCSC-assured online cyber training aimed at both board level and all employees and

licences for a groundbreaking endpoint and server protection solution developed in the US defence environment called AppGuard. What has been really refreshing is that even local authorities that are very switched on with cyber security have still been open to engaging with the CCoE and, surprisingly, when we have looked at these organisations, we have still found ways they could improve. Through our network of cyber experts we can help with identifying and securing a wide range of vulnerabilities, even ones that may not have made it onto the risk agenda yet, such as physical security

We know that in the current environment, with the existing and evolving threat level, no local authority can afford to stand still. Due to 2024 being dubbed the ‘year of democracy’, with key elections being held worldwide, the increase in frequency, scale and complexity of cyberattacks globally, Vladimir Putin being quoted as saying “Russia’s borders do not end anywhere”, and the boom in AI tools, there is valid concern that local authorities may become even greater targets for attackers.

While defences need to protect our organisations time and again, attackers only need to get it right once. Consequently, we must stay as far ahead in our cyber defences as possible. M

ccoe.org.uk

Ensuring public sector safety in the digital age

Chris Dimitriadis, chief global strategy officer at ISACA looks at how public sector organisations can protect themselves

Earlier this year, several hospitals across London were subjected to a sophisticated cyberattack that had devastating consequences for patients. With more than 1,000 planned operations and over 3,000 outpatient appointments postponed, the attack caused huge disruption for the NHS in the capital.

Cyberattacks are undeniably on the rise. In the UK alone, as many as half of all businesses report having suffered a cybersecurity breach or attack in the last twelve months.

But they are also becoming increasingly sophisticated. Hackers are moving at pace with technology and honing their skills to inflict maximum damage on their victims. Ransomware attacks remain the most acute type of cyber threat facing most UK organisations. And these are becoming increasingly more sophisticated.

Typically, organisations with complex supply chains face far greater risk. If one element of that chain becomes compromised, the whole organisation can be brought down. This means that when it comes to cyberattacks, nothing and no one is off limits, including public sector institutions such as the NHS and the Ministry of Defence.

So, how can organisations in the public sector better protect themselves against the threat of impending cyberattacks?

Regulation is being implemented

At the State Opening of Parliament in July, King Charles III announced the new Labour government’s plans. One of these plans was the Cyber Security and Resilience Bill, something that has been welcomed with open arms by the technology and cybersecurity industry. E

F A significant way that the bill is set to protect public sector organisations is by proposing to enforce universal standards across supply chains. This will mean that every single company within the supply chain of a service such as the NHS, for example, will be required to comply with a certain standard of cybersecurity protection.

62 per cent of respondents reported that their cybersecurity team was understaffed

Of course, it’s a positive step in the right direction, as bad actors can capitalise on any small weak link in a supply chain and launch an attack. The next move will be for this Bill to be followed through, introduced and enforced by the new government sooner rather than later to avoid further damage in the meantime. But regulation alone isn’t the only answer.

There’s strength in numbers

While implementing and enforcing regulation is vital when looking to protect organisations – both public and private – from succumbing to cybercrime, it’s not a quick fix solution on its own. In order to be successful and achieve the best level of protection, businesses need to have trained professionals in place. By employing staff with the right skills in the right places, they can not only diligently monitor for and implement any measures needed to comply with such regulation but can also be on the front foot, proactively monitoring for any warning signs or potential threats.

It is essential that upskilling and training for staff is available and provided at any company, big or small. The World Economic Forum reports that there is a global shortage of nearly four million cyber professionals. That number is vast, and is unfortunately growing. This cannot continue in a digital world where cyberattacks are on the rise.

According to research that we at ISACA carried out amongst our membership in Europe in 2023, a shocking 62 per cent of respondents reported that their cybersecurity team was understaffed.

The new UK government has proposed the introduction of Skills England, a new entity designed to fight the broader skills shortage issue that the country is facing by working to assess where current and future skills demand lies. The next step will be for digital skills to become a focus of that body, with a view to working on closing the skills gap.

Schemes like Skills England will help to both fill vital positions to make organisations more secure and create a more diverse workforce. By providing a range of opportunities and routes for those looking to enter the cybersecurity industry, workplaces will attract a variety of people from different backgrounds, fostering a team that has diverse thought processes and approaches to problem solving.

When it comes to cybersecurity and AI, there’s a wider need to upskill people from the ground up

This is valuable, as a fully rounded cybersecurity team needs people with both technical and soft skills – someone that can think like a hacker and remain one step ahead is just as important as someone with excellent communication skills who can simplify the intricacies of cybersecurity to the board. And if organisations can widen their approach by inviting people to interview that might not yet have the exact qualifications needed, but have the right attitude, aptitude and are willing to learn, they will see more applicants and more talent keen to sign up.

Time for change

Societies often suffer from a feeling of inertia. People follow in the employment footsteps of their ancestors, take static careers advice from their school or university or simply “find themselves” in a job. Typically, we lack dynamism and forethought when it comes to starting out on the career ladder. That needs to change.

From a young age, people need to be taught that there are career options beyond the ‘obvious’, including exciting, diverse job opportunities and career paths in the world of cybersecurity. Figures suggest that around 60 per of today’s school children will enter a career that hasn’t been thought of yet, which is no surprise with emerging technologies evolving at a rate of knots.

With that in mind, it’s important that the information available to young people is the most up to date, whether that’s by a change in curriculum, or by professionals heading into schools to talk to students about what their future could look like. Not only do young people need to be made aware of the career options open to them, but they also need to be told that they don’t need to be limited to taking specific technical qualifications to pursue a certain career.

When it comes to cybersecurity and AI, there’s a wider need to upskill people from the ground up. The school curriculum should be evolving now to cover the basics of AI technology, its applications and ethical use cases so that the next generation of leaders grows up steeped E

It’s imperative that users of AI are aware and mindful of the risks associated

F in knowledge of the future technologies, and resultant job opportunities.

Keeping up with the latest technologies

While AI can – and will – no doubt achieve powerful things, with the potential to revolutionise services and improve menial workloads across industries, it does pose a threat. And public sector organisations are just as vulnerable here as anybody else. It’s imperative that users of AI are aware and mindful of the risks associated. Education and training around emerging technologies such as AI is a non-negotiable if organisations want to feel secure and protected.

Regular training is the remedy for this. And while any cyber and IT teams should be offered such training as an immediate priority, it should be rolled out to the wider workplace, particularly if staff are regularly coming into contact with AI. Although they are the experts, the onus shouldn’t solely be on the cybersecurity or IT team, and staff throughout

the organisation should at least be familiar with the basics and how these are set to change. Yet research carried out by ISACA amongst our European membership earlier this year revealed that 40 per cent of organisations offered no AI training to staff and a further 30 per cent only offered it to those working in tech-related positions.

Legislation and guidance on AI will of course be welcomed alongside this. AI tools are informed by data, and so this data needs to be regulated and have the adequate protections in place. While being educated and having training on AI is imperative, users need to be secure in the knowledge that they are using a regulated and safe service and feel empowered to embrace newer technologies. Ultimately, public sector organisations must make sure that they are taking the same precautions as private businesses. They are unfortunately just as vulnerable, and in a world full of increasing geopolitical tensions and state-sponsored attacks, national services with complex supply chains that are relied upon by large quantities of people are a haven for attackers on a destructive mission. A combination of legislation, compliance, and training will help businesses and sectors across industries to become more trusted and secure. L

Prepare to reinvent at DTX + UCX London 2024

DTX and UCX return to London on 2 and 3 October, bringing together the brightest minds and the most innovative technologies

In the fast-paced world of technology, standing still is not an option. As Alan Reed, head of Platform Innovation at bet365, astutely puts it, “When you work in technology, you’ve got to be the Lady Gaga, the Madonna, or the David Bowie of IT. You must reinvent yourself all the time.” This ethos of continuous reinvention is not just a survival strategy; it’s the key to thriving in an industry where the ground shifts constantly beneath your feet.

At DTX + UCX London 2024, taking place on 2-3 October, we’re bringing together the brightest minds and the most innovative technologies to help you stay ahead of the curve. Whether you’re in the cloud and infrastructure space, involved in software engineering and DevOps, working with data and AI, or focused on

cybersecurity, this event is your gateway to mastering the art of digital transformation. Digital Transformation EXPO (DTX) is colocated with Unified Communications EXPO (UCX), the leading event for colleague and customer communications, showcasing the technology, solutions and strategies across UC, cloud and collaboration tools; video and AV; customer contact centre; and UC security. The event is designed for everyone from senior leaders and function heads to architects, engineers, developers, and data scientists. The event is not just about showcasing technology; it’s about providing the tools, strategies, and insights needed to drive your digital projects to scalable success. E

F This year’s event will feature inspiring leaders and technical experts from major organisations such as E.ON, Lloyds, DWP, John Lewis, and BT. These thought leaders will share their vision for leveraging future technologies to propel their digital agendas forward, offering you the chance to learn from the best in the business.

Why attend?

Every interaction you have with colleagues or customers is a moment of truth. As Alan Nance, co-founder of Citrus Collab, reminds us, “Whether you are talking to consumers or colleagues, every interaction with you is a chance for them to vote with their wallet or their feet.”

This vote is more than just transactional; it’s emotional. Your ability to innovate and adapt directly impacts whether people choose to invest in your organisation or move on. At DTX + UCX London, you’ll have the opportunity to explore the key themes driving digital transformation in 2024:

DTX themes

The themes this year include: Master the art of continuous reinvention to keep up with tech advancements; Modernise IT tool stacks, maximise legacy infrastructure and reduce tech debt; Cut through the noise and identify the AI use cases for your business; Architect your way to next-gen software engineering and delivery whilst improving DevX; Establish responsible frameworks for data and AI through effective governance and architecture; Build a secure ecosystem that is responsive to today’s threat landscape; Educate and empower colleagues with the latest communications and collaboration tools; Meet changing customer demands for interaction and engagement; Streamline your IT service desk for faster and more intuitive responses; and Attract and retain the best and diverse tech talent.

UCX themes

UCX themes include: Foster community and collaboration through workspace design and tooling; Optimise your UC and AV tool stack and reduce tech debt for cost reduction and sustainability; Wrap change management and training around UC rollouts for maximum usage and ROI; Leverage AI and analytics tools to measure adoption and usage; Embed security to mitigate risks from remote/hybrid workers; Navigate the latest Microsoft roadmaps with a focus on Copilot; Balance AI and human agents to maintain personalised customer interactions; Build a total experience strategy to benefit both agents and customers; Streamline service management for improved quality and reliability; and Choose UC technology which is inclusive and accessible to all.

Speaker spotlight

This year, we’re thrilled to welcome Derren Brown, Britain’s leading psychological illusionist turned author, to open the event. Brown, who has reinvented himself throughout his career, will address the critical theme of health and wellbeing. In his keynote titled, “Rethinking our pursuit of happiness and finding strength amidst uncertain times,” he will explore how we

can navigate the pressures of today’s fast-paced work environment and find balance in our lives. Day two will be welcomed by one of the world’s most iconic figures in the gaming industryJohn Romero, the award-winning game creator known as the ‘Father of FPS’ (First-Person Shooter). With legendary titles like DOOM, Quake, and Wolfenstein under his belt, Romero has shaped the gaming landscape through relentless innovation and creative evolution.

We’ll be joined by a host of incredible speakers, including Nvidia’s VP EMEA, Jaap Zuiderveld, BT’s principal innovation partner, Nicola Millard, and former Dragons’ Den panellist Piers Linney, now co-founder of Implement AI.

The DTX + UCX experience

DTX + UCX London 2024 isn’t just about listening to talks; it’s about engaging with your peers and learning through hands-on experiences. The event will feature panels, case studies, workshops, demos, community meetups, and networking parties. New this year is a dedicated wellness space, offering attendees a chance to recharge. Plus, don’t miss the retro arcade games and drone obstacle course for some light-hearted fun. For those looking to make the most of their time away from the office, DTX + UCX is also co-located with Digital Commerce Expo, which explores the technologies revolutionising customer experience - creating a triple threat of innovation at the event. This combination of events provides a holistic view of the technologies driving digital transformation, customer experience, and unified communications.

Register today

Whether you’re fine-tuning your organisation’s digital strategy, preparing for the next big cyber threat, or simply curious about the latest in AI and digital technologies, DTX + UCX London 2024 is where you need to be. Don’t miss this opportunity to be part of the conversation that will shape the future of digital transformation. Take a front-row seat with fellow innovators and leaders by registering now.

Join fellow game-changers, rule-breakers, and tech pioneers on 2-3 October at ExCeL London. M

FURTHER INFORMATION

Regsiter now and sign up here

What is ‘smart’ data?

With the government’s new Digital Verification and Smart Data Bill announced in the King’s Speech, many are wondering what Smart Data is and how it affects them

Data itself can never be ‘smart’. However, the way we access and share data can be. David Crack, chairperson of the Association of Document Validation Professionals and CDD Services, explores how ‘smart’ data can change the delivery of services so we can work together as one.

Why do we need smart data?

I like to think of ‘smart’ data in the same way project managers define ‘SMART’ tasks. If we define goal-driven tasks that are Specific, Measurable, Achievable, Relevant, and Timebound, then the data we need to perform those tasks will inevitably become ‘smart’. Smart data is about accessing data from an authoritative source at the time you need it. For data to be ‘smart,’ it must be actionable, relevant, and useful for decision-making. This is not new. We use ‘smart’ data daily, like checking venue times for a show or upto-date travel and weather information. This real-time information affects our decisions.

However, the long-standing culture in organisations is to create multiple database silos that hold extensive information about customers, staff, and suppliers. This culture stems from when only large organisations had the computing power to digitise data. Not only is this model now maintenance-intensive and costly, it’s also highly inefficient compared to the alternative methods available today. This is why smart data is becoming so topical. To become more agile, make better informed decisions, and improve efficiency, organisations need to start using data like we do. They need to become SMART in how and when they access data.

What are the benefits for individuals?

As individuals we have more access to agile technology, high-speed communications, and extensive data sources than most organisations. Consequently, when we do engage with organisations our interactions are bogged down by outdated processes, bureaucracy, and delays.

A similar position existed in retail banking before the introduction of smart data within Open Banking. Now we can pay for things without cash, verify who we are going to pay before we pay them, and can seamlessly switch banks with minimal disruption.

The question is: why can’t we do the same with the rest of our data?

This is the motivation behind the Government’s Digital Information and Smart Data Bill (DISD Bill). It aims to create a regulated market of ‘Holder Service Providers’ offering such things as personal data stores and digital wallets. These will enable our interactions with organisations to become simpler, as with contactless payments. The regulation will also enable central and local government to share information with regulated providers so that we can all begin to control and manage our data more easily. And, to avoid getting locked in with a single provider, we will all be able to move our data around in a similar way to how we move our money between banks and bank accounts.

What are the benefits for organisations?

To appreciate the impact of smart data, consider the effort of changing your address. Individuals must separately update every organisation they deal with, while each organisation must disseminate the change across all their databases. By contrast, in a smart data world, individuals update their address only once in a personal data store; organisations only access that data when it is needed. This simplicity and cost saving is transformational.

With this in mind, the DISD Bill builds on the Government’s digital trust framework used for Right to Work, Right to Rent, and DBS. After the pandemic, organisations did not want to return to pre-pandemic, in-person paperbased regulation. Instead, the trust framework enabled immigration verification to take place remotely using digital technology, eVisas, and smart data to help prevent fraud.

Similarly, the PASS Age Verification Scheme will help organisations meet their obligations within the Online Safety Act though digital PASS cards issued by multiple providers. Individuals have the choice of which card provider they want to use.

Another example is CDD’s SafeGuarden. This allows individuals to reuse verified digital credentials across multiple organisations to remove unnecessary friction and share the cost of compliance. SafeGuarden’s inspiration is Singapore’s Singpass, which, since the pandemic, has enabled individuals

David Crack, CDD Services

David Crack has over 40 years’ experience designing customer systems in retail banking and is chairperson of the Association of Document Validation Professionals and CDD Services.

to share their data with over 700 government agencies and private sector services.

What are the barriers to the introduction of smart data?

Getting market regulation and data regulation right is critical to win trust, achieve industry adoption, and public acceptance. It is important to recognise that the UK’s trust framework is NOT a national ID scheme. Similarly, commercial models for new data institutions, cybersecurity, and national fraud prevention are also required to protect the public from abuse, and enhance productivity, competitiveness, and innovation.

If these barriers can be overcome, technology push will turn into market pull as organisations look to offload sprawling and unwieldy data management overheads. They will naturally focus AI decision-making on Specific, Measurable, Achievable, Relevant, and Time-bound data.

In the meantime, if you’re investing in new systems for the next five years, ensure they are adaptable and future proofed to thrive in the smart data world. M FURTHER INFORMATION

Want more information? Click below cdd.services/smart-data

Oh Christmas tree, oh Christmas tree

Using Christmas trees creatively will help drive visitors into towns and villages across the UK over the festive season, say the British Christmas Tree Growers Association

And member Charlie Spurway who runs Country Business in Scotland, recommends the Norway Spruce as the perfect species to decorate large outdoor spaces.

Charlie has been providing Christmas trees for large scale displays up and down the UK from the Harburn Estate in Scotland.

Over 95 per cent of their Christmas trees are sold wholesale, including Nordman Fir, Fraser Fir, Norway Spruce and Lodgepole Pine.

But it’s the Norway Spruce which is recommended for local authorities to use thanks to their classical shape and affordability, according to Charlie.

“The Norway Spruce is not quite en vogue as it sheds its needles but it is perfect for outdoors, this is your best outdoor tree I would say. It is cost effective and it looks good!”

The affordability factor of Norway Spruces are also a big selling point as they have held their prices for the last few years because they have been in surplus, says Charlie. E

F Think originality

Councils are encouraged to come up with creative ways of showcasing their villages, towns and cities by thinking about decorating with Christmas trees on flower beds and lamp posts.

“I’d encourage councils to use Norways and use them creatively. Don’t just think of ground level, think also of putting them eight foot up. Put them over shops. What about the bedding plants in the summer? Could these be used for Christmas trees in the winter? It doesn’t have to be expensive. Put a pipe in the ground and put the tree into that and it’s not going anywhere. They can last year after year.

“We have supplied trees for a Christmas maze, for town centres and some of the best ideas are creative and they will bring the visitors in.

“You can place holders into the ground and bring in five-foot Norways into those and they will look great. I go down south for Christmas and drive through endless towns where my trees are. There was a guy in London who would buy eight-to-ten-foot Norways, cut them in half and put three around the lamp posts around 8 foot up. It made them look like one enormous tree.”

Christmas tree plantations are used by songbird and migratory bird populations for shelter and food sources

Buying bulk

Councils are encouraged to contact their local grower, through the British Christmas Tree Growers Association which has a wholesale list allowing customers to buy quality, British Christmas trees in bulk, easily.

The 2025 BCTGA Wholesale List has full details of the BCTGA’s UK-wide Member network of independent growers who supply cut and container grown trees, handmade festive wreaths, foliage and accessories to the wholesale market.

The chair of BCTGA Russell Parkins said: “Our Christmas tree plantations are an important part of the UK’s rural landscape, contributing to the overall biodiversity of arable areas. By buying a British-grown Christmas tree, customers are supporting not only local businesses but native wildlife and eco-systems.” E

Norway Spruce – Keep them well watered for good needle retention and enjoy this traditional Christmas tree

F The importance of Christmas tree plantations to both birds and mammals was highlighted by a recent biodiversity survey commissioned by the BCTGA. The research, carried out by industry experts, showed some fascinating results on the breadth and scope of native wildlife numbers and species found in Christmas Tree plantations.

Encouragingly this included a number of species which are under threat. Red Listed bird species – the highest conservation concern – were recorded nesting and foraging on the plantations, while they were also favoured by threatened mammals including the native red squirrel, bats, and harvest mice.

Christmas tree plantations are used by songbird and migratory bird populations for shelter and food sources, all are supported by a healthy balance of invertebrate species.

With the focus very much on our environmental impact, buying a real Christmas tree, bought locally not only has a low carbon footprint but during the 8-10 years it has taken to grow will have acted as a carbon sink, absorbing CO2, and releasing oxygen.

The BCTGA is dedicated to representing and actively supporting growers; whilst championing naturally, beautiful British Christmas trees.

With over 300 members who sell approximately 5 million trees per year, the BCTGA is the voice of the industry and has been since 1980.

Members of BCTGA receive a logo which is a “kite mark”, giving consumers confidence that they have bought a quality, local Christmas tree.

Buying from a British grower ensures customers have the freshest quality trees with the best scent.

To access the 2025 BCTGA Wholesale List, please click here .

Species of Christmas trees include:

Norway Spruce – Keep them well watered for good needle retention and enjoy this traditional Christmas tree which is dark green and has a strong fragrance along with a great conical shape.

Nordmann Fir – This is the most popular Christmas Tree in the UK as it has excellent needle retention, with lush, dark green needles. They are symmetrical trees with strong branches, great for displaying ornaments.

Fraser Fir – These trees have great fragrance with dark green, needles that are silvery underneath. Good needle retention and a pyramid-shaped, strong branches which turn upward.

Noble Fir – Ideal for great needle retention and a fresh fragrance. With bluish-green needles

Blue

Spruce – Beautiful, unique blue colouring, needs watering well

and short, stiff branches; great for heavier ornaments; keeps well.

Douglas Fir – Probably the strongest scent of all Christmas trees, very popular in the USA. A true fir with great shape but a little harder to decorate with baubles as usually much denser.

Blue Spruce – Beautiful, unique blue colouring, needs watering well and has good stiff branches, great for hanging heavy decorations. An ideal small or second tree.

Lodgepole Pine – A low needle-drop tree with beautiful tapering branches, that rarely lose their needles if well hydrated. The needles are green/ yellow in colour. The traditionalist’s Christmas tree.

Serbian Spruce - Tall and slender, with graceful upswept branches. It has glossy dark green needles with slender streaks of white, a very good ornamental alternative. L

It’s the most

wonderful time of the year in Essex

Christmas is the perfect time to celebrate the year’s achievements. So, whether you’re looking for an all-inclusive party night, or want something a little different, Essex has you covered

Break free from the norm

Escape rooms make the perfect one-of-a-kind

Christmas party. They’re sure to put your team to the test, as well as get you laughing and having fun. You might find yourself in a prison cell, involved in a casino heist or aboard a ship with hidden treasure and a dark secret!

Essex has some great 5* gaming experiences to choose from, such as Escape Live in Southend and Chelmsford, Know Escape in Bishop’s Stortford and Escape Hunt, Lakeside.

Celebrate adventurously

If you are looking to add some thrills to your festive celebrations, why not book a pre-Christmas (or post-Christmas) day of unforgettable fun at Go Ape Chelmsford. Wrap up warm, embrace the great outdoors, and

tackle tricky crossings, fly down speedy ziplines and navigate around the forest canopy. With sessions available throughout November, December and into January, this experience is sure to elevate your team’s holiday spirit.

Everyone loves a pantomime, oh yes you do!

Take the team along to the Princes Theatre in Clacton-on-Sea for an adult twist on the popular pantomime, Snow White. Indulge in an unforgettable evening of laughter, innuendos, and risqué humour. This mischievous adaptation, on 28 December, pushes the boundaries, adding a playful twist to the traditional story you know so well. So, gather your colleagues and leave your inhibitions at the door!

Down Hall decorated for Christmas

Experience the magic of Christmas

Looking for an amazing venue in Southend to host your Christmas party? Join one of Holiday Inn Southend’s popular party nights, or why not host your own exclusive festive event? From all-inclusive shared events, afternoon teas and themed lunches (with unlimited bubbles!), there really is something to suit every taste and budget.

Hoppy

Christmas

Beer lovers can celebrate the festive season with colleagues at Brentwood Brewing Company’s annual Christmas Beer Festival on Saturday 7 December. Along with an array of awardwinning beers, there’ll be food, entertainment, carol singing and live music. ’Tis the season to be merry after all! This event is very popular, and booking is advised.

Indulge in a little luxury

Experience the magic of Christmas at Down Hall, an historic hotel set in the beautiful Hertfordshire/Essex countryside. With select dates in November and December, their glamorous party nights are a must for your Christmas celebrations. Dust off your glad rads and enjoy a lavish dinner and dance the night away with their resident DJ playing through until midnight. (From £70pp).

If painting isn’t your thing, why not have a go at making your own beautiful Christmas wreath

Making spirits bright

Looking for something unique for this year’s Christmas party? Combine adrenaline packed games, delicious food, epic cocktails, and of course, some friendly competition at the epic Boom Battle Bar. Choose from axe throwing, shuffleboard, augmented reality darts, ping pong, crazy golf and beer pong. There’s even a karaoke booth for all those secret shower singers in your team! Visit venues in Chelmsford, Lakeside or Southend for an epic Christmas night out.

Paint and sip

Unleash your inner Picasso this Christmas season at Chelmsford Theatre. Their Paint and Sip: Festive Scene workshop, taking place on 4 December, makes for the perfect teambuilding activity. Start the session with a glass of bubbly, before picking up your paintbrush to recreate a beautiful, snowy winter landscape, reminiscent of a scene straight out of a Christmas card. Experienced tutors will guide E

Escape Live Southend at Christmas Image ©Escape Live

When you’re not quite ready for turkey, why not try a festive afternoon tea

F you through the process, offering tips and tricks along the way.

If painting isn’t your thing, why not have a go at making your own beautiful Christmas wreath in the Garden Room at Talbooth House. Take it home to proudly hang on your front door!

Place your bets hoose an unforgettable merry celebration at Chelmsford City Racecourse this December. Bring your team to the party of the year and

celebrate Christmas at Illuminate, the ultimate shared Christmas party night with a threecourse meal and DJ. Alternatively, enjoy all the thrills and excitement of racing under the stars at one of their Christmas fixtures for extended opening hours, a festive drinks menu, Christmas carols and disco.

Reindeer rendezvous Party the night away at Wivenhoe House – an 18th century country house set in the grounds

Wivenhoe House Hotel in the snow

Fairy lights at Talbooth House & Spa

Essex

All that winning (or losing) will be sure to work up an appetite

of Wivenhoe Park. Their reindeer rendezvous themed party nights promise to be extra special. Create unforgettable memories with enchanting decorations, joyful activities and indulgent dining experiences that you’ll be talking about in the office for weeks! (From £65pp).

“SANTA. I know him!”

To kick off the Christmas celebrations, the iconic Electric Palace Cinema and The Pier Restaurant, both located in historic Harwich, have teamed up to offer a delightfully unique package, available for one night only on 5 December –perfect for your team’s Christmas night out. Sit back and watch the popular Christmas movie, Elf, in one of the world’s oldest purpose-built cinemas, before indulging in a three-course dinner at The Pier.

Seasonal sparkle

Enjoy an enchanting evening in a unique arts venue that truly sparkles. With a brandnew starry night theme, join Firstsite in Colchester for a night filled with delicious food, music and dancing, amongst its twinkling surroundings. Held on evenings throughout late November and all of December these shared party nights are set to wow! Exclusive hire is also available.

Set sail this festive season

Get the team together and board a vintage sailing barge in Maldon. Take to the water with Topsail Charters this Christmas for a unique celebration. Enjoy the quiet beauty of the winter river on a one and half hour cruise, before sitting down for a delicious freshly cooked two-course Sunday Roast. With only select dates available in November and December, we recommend booking as soon as possible to avoid disappointment.

Sweet

treats

When you’re not quite ready for turkey, why not try a festive afternoon tea at Downham Hall. Served from 30 November until Christmas Eve in their tastefully decorated de Beauvoir suite, you can expect all the usual Christmas touches, along with Christmas Music from a live pianist. (From £48.50pp).

Tee up, drink up, eat up!

Navigate the super swanky mini golf at Puttshack Lakeside this Christmas, featuring themed holes such as Beer Pong, Drumroll and Pipe Dream. All that winning (or losing) will be sure to work up an appetite and their firstclass food menus and festive drinks will not disappoint. Their seasonal packages mean your Christmas visit is all wrapped up and ready to go from the moment you arrive.

Come rain or shine, day or night, Topgolf in Chigwell offers another great option if you’re looking for something a little different this Christmas. Their flexible packages mean everyone, regardless of their skill, can be involved in some Christmas fun. Who will be the first to get a ho-ho-hole in one? M

FURTHER INFORMATION

For more inspiration, visit www.visitessex.com

Thistle at sunset on River Blackwater ©Topsail Charters

Taking a swing at Topgolf, Chigwell ©Topgolf

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Choosing the right venue

There are several things to consider when picking an event venue and some things you may not think of. Have a look at our guide before you make a booking, to make sure you get a venue that suits your event

Before you start, consider the purpose of your event, be it a meeting, presentation, awards show, conference or exhibition. Take into account the factors we have listed below and fit them to your event. Think about your must haves and where you can compromise.

Location

Perhaps the most obvious thing to base your selection on is location. If all your attendees are local, pick a nearby venue. However, if your attendees are travelling from all over the

country, pick a venue that is easily accessible. This means it should have a carpark. As well as this, the venue needs to be accessible by public transport for those who don’t have cars, but also for sustainability.

You should take steps to lower the carbon impact of any event you hold and one of the best ways to do this is to encourage people to travel by public transport. If you are expecting guests from abroad, your venue needs to be near the airport. If guests will be staying overnight, pick a venue near accommodation. E

Is the catering affordable, sustainable and suitable for different dietary requirements

F Also, if the event will run for a few days, are there things to do and places to eat in the local area? Is it important for the venue to be in a nice area with nice views or is it more important that it is easy to get to? Will attendees be able to pop out to make a call or go down the road to get lunch? If your guests are coming from around the country, remember to look outside of London and the southeast. There are many venues in the north and midlands which could suit your needs. Think about what sort of venue would encourage people to attend – beach, football stadium maybe?

Capacities

and minimums

While venues have a maximum capacity, many also likely have a minimum capacity. Plan carefully around how many people you expect to attend. If you have too few to fill the space, your event will feel empty. However, maximum capacities are there for safety reasons and must be adhered to.

Contract flexibility and force majeure Have a look at the flexibility of the contract on offer. For small events, can you rearrange if someone is sick? For large events, will you be able to cancel if there is bad weather or strike action and the event can no longer take place?

Services

and amenities

Think about what services will need to be provided. Will you need catering? Is the catering affordable, sustainable and suitable for different dietary requirements? Will the venue provide furniture, or will you have to source this yourself? Does the venue provide a set-up and cleaning up service or will you have to take care of this yourself? Is security provided, and if so, to what extent?

Layout

Consider the layout of each venue. If it is a large event with breakout meetings or talks, will people be able to find the breakout rooms easily? It is important that people are able to travel quickly and safely between rooms if they are attending one talk after the other. Think about how and where “traffic” may build up. Think about where to place any attractions that will attract large crowds, so they don’t cause blockages.

Ambience and acoustics

For large events, it is important to visit the venue beforehand. Think about the acoustics. For talks, it is important that sound travels well and does not echo. If you will be hosting a networking event, it is important that people

Think about the day of the week, maybe the venue is cheaper on a Monday

don’t have to shout over each other to be heard. Check the venue meets the style of the event you are putting on. For example, if you are hosting a tech event, pick a modern venue, for a drinks reception, pick a stylish venue.

Date and season

Of course, it is important to consider the date and season of your event. Remember the weather will be a factor, so think carefully before booking an outdoor venue. If you do book an outdoor venue, make sure there is a plan B! Bad weather in the winter may affect people’s ability to attend, but having an event in August may mean people are on holiday. Think about the day of the week, maybe the venue is cheaper on a Monday.

Wi-Fi and technology

Wi-Fi is a given at most venues nowadays, but consider what other technology you may need. This could be audiovisual equipment, such as mics, speakers or overhead projectors. When visiting the venue, check how good the Wi-Fi is – this is important if people need to access the internet for a presentation, or dial into a call. E

F Staff

Consider the staff you interact with when researching and booking your venue. Are they polite, friendly and helpful? Remember these people will likely be interacting with your guests on the day of the event and will have an impact on how your event goes. Also make sure you know who your go-to contact is on the day in case any problems arise!

Sustainability and values

Consider the sustainability and values of the venue, and check they align with what you are

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There is no point paying over the going rate for the same service you could get elsewhere

trying to promote. Do they donate leftover food and materials? For example, if you are holding an event promoting sustainability, don’t pick a venue that doesn’t recycle.

Cost

Last but not least comes cost. Do your research and make sure you are getting value for money. There is no point paying over the going rate for the same service you could get elsewhere. On the other hand, if a venue if surprisingly cheap, you may be missing out on something. Remember the venue cannot take up all of your budget, there will be other costs too including food, signage and supplies. When choosing a venue, consider the aspects listed above. Think about what is most important to have and where you can compromise. The right venue can be the making of your event. L

Thames Barrier The View Conference Centre

Unique meeting rooms with views of the River and spacious and o er various room layouts

Unique meeting rooms with views of the Riv and spacious and o er various room layout

Meeting, event hire for up to

Meeting, event hire for up to

Please tephone 0208 305 4188 or email us at Thamesbarrierthe view@environment-agency gov.uk

Please note there is no access on the Thames Barrier Structure. Pl ea se tel ephone 0208 305 41 61 or email us at Thamesbarrierthe view @environment-agency.gov.uk

Please tephone 0208 305 4188 or email us at Thamesbarrierthe view@environment-agency gov.uk

tephone 0208 305 4188 or email us at Thamesbarrierthe view@environment-agency. gov.uk

Please note there is no access on the Thames Barrier Structure. Pl ea se tel ephone 0208 305 41 61 or email us at Thamesbarrierthe view @environment-agency.gov.uk

Please note there is no access onto the Thames Barrier Structure.

Please note there is no access onto the Thames Barrier Structure.

Please note there is no access on the Thames Barrier Structure. Pl ea se tel ephone 0208 305 41 61 or email us at Thamesbarrierthe view @environment-agency.gov.uk

Please note there is no access onto the Thames Barrier Structure.

The Emergency Services Show

Experience the future of Emergency Services at Europe’s largest annual trade show for blue light innovation

London, UK – The UK’s multi award-winning trade event dedicated to the UK blue light community – The Emergency Services Show – returns to the NEC Birmingham from 18-19 September 2024, and promises to break new ground as Europe’s largest and most comprehensive event series dedicated to product innovation, exclusive networking opportunities, and vital learnings for the UK and international emergency services sector.

Co-located with The Emergency Tech Show (ETS) – now in its second year following its showstopping launch last September where it quickly established itself as a vital date in the diary for emergency tech professionals – The Emergency Services Show guarantees an impressive lineup of sectorleading exhibitors, an unrivalled content programme, and an essential destination for procurement specialists, decision-makers and frontline operational personnel from police, fire & rescue, ambulance, search & rescue, support and voluntary sectors. Attendees will experience an exclusive first-hand look into the latest products and solutions on

offer from over 600 exhibitors and over 1000 brands who, working in partnership with frontline professionals, are dedicated to revolutionising emergency response.

The only event series of its kind for the sector, this exceptional showcase of technology innovation and ground-breaking solution providers covers the entire emergency services landscape, with products ranging from vehicle and fleet management, IT and communications, medical and fire fighting equipment, control room solutions, virtual reality training simulations, AI for predictive emergency response and planning, and so much more!

The Emergency Tech Show will again showcase the most advanced technologies driving the digital transformation of the emergency services sector and provides vital insights into technological developments via the Technology Main Stage and Tech Hub seminar theatres. New for 2024, ETS has proudly partnered with techUK for the exclusive techUK Pavilion, a hub for exploring innovative technology solutions from emerging SMEs and startups. Attendees can explore cutting-edge solutions tailored E

F to the emergency services sector from up-and-coming tech trailblazers.

“Staying ahead of the curve is crucial in ensuring effective emergency response,” says David Brown, event director of The Emergency Services Show and The Emergency Tech Show. “And the rate at which technology is transforming the ways our teams respond to and recover from the most serious of situations is truly remarkable. Our events provide a pivotal platform for the entire sector to access cutting-edge solutions and training that enhance multi-agency collaboration and immediate and long-term resilience.”

A host of new features are planned for 2024, including the NFCC Future Firefighter

PPE Theatre, sponsored by Enduro Protect, which offers an exclusive opportunity to join the discussion on ensuring future personal protective equipment is fit for purpose for the next generation of firefighters.

In partnership with Coventry University Simulation Centre, the show’s new People & Skills Stage, focuses on the evolving training and development landscape to enhance your lifelong professional skills, ensuring you remain the vital, well-supported asset your community relies on for safety.

In a first for The Emergency Services Show, the new Sustainability Stage is dedicated to decarbonising the blue light sector, exploring innovative solutions for green fleets, emissions reduction, and collaborative approaches to achieving net zero. Supporting this green focus, the Emergency Services Environment and Sustainability Group, part of the National Police Estates Group (NPEG), will be hosting exclusive member meetings on enhancing environmental management practices across the sector, and will offer their expert insights as we plan our environment and sustainability content agenda. Returning for 2024, the Policing Stage features speakers from frontline policing and research, offering CPD-accredited sessions with valuable case studies and insights to enhance public trust and improve policing practices.

Networking remains a key focus of the ESS experience, with a host of exciting events

planned to build upon the fantastic blue light community already established in past editions of The Emergency Services Show. The ever-popular Networking Café returns as a central hub for connecting with colleagues, whilst blue light tech experts and digital transformation leads can head over to the Tech Bar at The Emergency Tech Show to catch up and geek out over the coolest new kit and tech available from leading suppliers of ICT technologies.

Registration is now open, sponsored by MSA Safety, and offers access to both vital blue light events on one FREE pass and including complimentary parking at the NEC for the duration of your visit. Click here to get your free pass and connect with 16,000+ fellow emergency services staff at the UK’s foremost annual blue light event.

About The Emergency Services Show

The Emergency Services Show, first launched in 2006 and now in its 18th edition, is the UK’s annual showcase for the blue light sector bringing all disciplines from the police, fire & rescue, ambulance, and search & rescue services to discover innovative technology and operational solutions, share their experiences and unite in their collaborative approach to public safety. The show attracts over 16,000 visitors, features 550+ exhibitors, live demonstrations, free CPD-accredited content, and exclusive networking opportunities.

About The Emergency Tech Show

The Emergency Tech Show is the UK’s largest showcase of emergency technologies and innovations that are driving change in the emergency services, offering more opportunities to discover the next generation of emergency tech for the sector. Colocated with The Emergency Services Show, over 8,000+ blue light professionals and tech enthusiasts will connect with 150+ world-class manufacturers and suppliers displaying their latest innovative solutions, and 30+ expert speakers sharing their experiences and knowledge.

About Emergency Services Times

Emergency Services Times is the premier resource for the blue light sector, delivering comprehensive news, industry insights, and expert analysis for over 24 years. With a strong focus on innovations and developments, Emergency Services Times serves as an essential media source, established as a trusted authority in emergency services news. https://www.emergencyservicestimes.com/ M

FURTHER INFORMATION

For more information about The Emergency Services Show 2024, visit www.emergencyuk.com

For The Emergency Tech Show 2024, visit www.emergencytechshow.com

Connecting the global security community

On 24-25 September 2024 at Olympia Events in London, International Security Expo will return with more features, and is expected to draw over 10,000 security professionals from across the world

Attendees will represent sectors including critical national infrastructure, transportation, stadiums, public and private sectors, law enforcement, defence and those working on homeland and international security.

A packed exhibition floor will provide visitors the chance to meet with an exceptional range of security manufacturers and suppliers. An incredibly informative content programme will be available to all visitors, alongside exciting new live demonstrations; plus visitors will find many opportunities to network throughout the two-days of the event, including the free networking reception at the end of the first day.

Unique security insights

Further building on the event’s reputation for delivering exceptional content, visitors to the event this year can expect to hear from fantastic speakers, all free of charge and with all talks CPDcertified.

On the Global Counter Terror & Security Summit (with Counter Terror Business returning as Summit media partner) you will find high-level policy updates and strategic insights addressing the latest global terror and security trends, as well as priorities.

A key subject will be Martyn’s Law. With the new government’s commitment to deliver the legislation and its inclusion in the King’s

Speech, visitors will get to hear from Shaun Hipgrave who heads up the government’s Homeland Security Group, who have drafted the legislation, and from NaCTSO (National Counter Terrorism Security Office) who will be implementing it. Figen Murray OBE will be in discussion with Supt Amanda King, head of NaCTSO as part of the popular realities of Terror thread, whilst Travis Frain OBE will have his own talk and join a panel sharing the lived experience of terrorism.

Other talks on the Summit from those working to steer national strategy include Phil Douglas, director general of Border Force, speaking about the future of UK border security – a subject that couldn’t be more topical. Abu Ahmed, head of JSaRC, will provide an update on the Joint Security and Resilience Centre’s priorities, whilst Jon Savell, deputy assistant commissioner for Counter Terrorism Policing, will discuss their current priorities.

A host of other speakers on the Summit will cover subjects from how the current Middle East conflict may affect terrorist acts, to protective security challenges and advances, and an overview of the UK Counter Weapons Threat Team Capability. There will also be talks on the role cybersecurity plays in terrorism and threats to national security.

On the International Security & Resilience Conference, sponsored by CSL, essential topics covered will include everything

from aviation security to HVM at the UEFA 2024 tournament, diversity in the industry to protecting women from violence, reconstruction in Ukraine and more.

The quality of speakers across the talks and panels is exceptional. Fay Tennet, deputy director of Security Liaison for The Royal Household will be asking if you’re prepared for the worst, as she talks about the terrorist attack outside Parliament in 2017. Sgt. George Vit from South Brunswick Township Police Department will discuss technology in Law Enforcement in the United States, and how British companies should do business with the over 17,000 police departments in the US.

Across both the Summit and the Conference you will find more international speakers than ever before, who will be giving a crucial global perspective on the security issues affecting everyone the world over.

Celebrating innovation in security

The continuing importance of innovation within the security sector means the exhibition floor will be the place to be if you want to discover the latest products and solutions that are coming to market.

Over 300 global exhibiting brands will cover the entire spectrum of the sector, with products on display including hostile vehicle mitigation, perimeter protection, access control & biometrics, intruder detection, communication, drone & counter drone, command and control, CCTV & surveillance, training, CBRN, blast protection and much more. E

F This year’s Premier Partners include Apstec Systems, Astrophysics, ATG Access, Audax Global Solutions, Gallagher Security, Inner Range, Kosedag, LINEV Systems UK, Mitie Security, Parking Facilities, Pitagone, Rapiscan Systems, Rohde & Schwarz, Safe Crowds, Smiths Detection Group, Varex and Weytec. An all new Innovation Trail will guide you to the exhibitors and products shortlisted for the inaugural Innovation Award, with the winner announced at the free to attend networking drinks reception at the end of day one.

New live immersive demonstrator

An exciting addition to this year’s event is the all new live immersive demonstrator, produced in partnership with CrisisCast. This demonstrator will really showcase the practical applications of exhibitor products in simulated real-life environments, including aviation and sporting event security scenarios. Visitors will see how best to deal with complex multi-layered terrorist

incidents, whilst prioritising public safety. In the Counter Threat Pavilion, run in participation with ADS special interest groups CBRN UK, Counter-EO UK and DPAC, there will be thrilling counter explosive ordnance and CBRN demonstrations, as well as some fun demos you can participate in. The LPCB Live Testing Lab sees a superb line-up of companies who want to have their products tested live in front of an audience to show just how well they perform.

Within the Government Zone, Border Force return and will be showing how they detect concealment, whilst their dog team will be providing demonstrations. British Transport Police will also be running demonstrations in the Zone with their Special Response Unit and Firearms teams. This year’s Government Zone will also include JSaRC, NaCTSO, Counter Terrorism Policing, DASA, UKDSE, SIA, ACE, FCDO Services and many more.

Where physical security and cyber security meet

For the third year-running International Cyber Expo will take place alongside International Security Expo, in the adjacent National Hall at Olympia Events. A free pass will give you full access to both events. With cyber security now such an ever-present concern, International Cyber Expo offers attendees a 360° view of the industry. It will provide a comprehensive platform to identify products and services from all corners of the sector while some of the best experts in the industry will discuss the most pressing cyber security topics.

Rachael Shattock, group event director at International Security Expo added:

“This year’s International Security Expo is going to be unmissable. The new live immersive demonstrator will offer an exciting experience for attendees, and we are thrilled to launch the Innovation Award and Trail as well as an

all new Aviation Security Award and Trail. We have invested even further in making International Security Expo a truly global event, with more speakers coming from overseas to give a crucial worldwide perspective, while our International Delegations Programme will host active security buyers looking for the latest innovations to keep us all safe. The exhibition floor will be full of companies showcasing their latest security innovations, and the ability to also access co-located International Cyber Expo really makes attending this year’s event essential for global security professionals. I really hope to see you at Olympia Events in London this year on 24-25 September.” L

FURTHER INFORMATION

For more information and to register to attend this year’s International Security Expo and International Cyber Expo for free, please visit: www.internationalsecurityexpo.com/ctb

The benefits of employee benefits

Hannah Shimko, managing director of the Gift Card and Voucher Association (GCVA), sets out why flexibility and personalisation are key elements of employee benefits schemes in the public sector

The public sector in the UK faces a unique set of challenges when it comes to recruiting and retaining talent. Unlike the private sector, where salaries can be more competitive, the public sector has traditionally struggled to match salaries directly. Despite recent pay awards designed to ‘level up’ after a prolonged period of pay restraint, the disparity between public and private sector pay scales is likely to persist.

However, money isn’t everything. For many years, the narrative around public sector employment has centred on the idea of job security, meaningful work, and a sense of duty to the community. These are powerful motivators, especially for those drawn to the public sector’s mission-driven roles.

But in an era where financial pressures are mounting, and the cost of living continues to rise, these non-monetary advantages need to be complemented with tangible, practical benefits that address the immediate concerns of workers.

The public sector has a distinct opportunity to attract and retain employees by offering a robust and diverse range of employee benefits, which can be just as compelling as higher salaries.

This is particularly true in the context of younger employees, who are facing financial challenges that previous generations may not have encountered to the same degree. For instance, many younger workers struggle to get on the housing ladder, a challenge that is exacerbated by stagnant wages and rising property prices. Addressing these challenges through targeted benefits, can be an effective way to support younger employees.

But it’s not just younger workers who are feeling the pinch. The cost-of-living crisis has impacted workers of all ages, with rising food and energy bills becoming a significant concern. In this environment, providing tangible, practical support through employee benefits can significantly enhance an employer’s appeal. Employees are looking for more than just a pay cheque – they want to know that their employer is on their side, helping them navigate these challenging times. This is where the power of targeted employee benefits, such as gift cards, comes into play.

Gift cards have emerged as a powerful tool in the public sector’s employee benefit arsenal. Their flexibility is one of their greatest strengths,

The popularity of gift cards as an employee benefit has seen a significant rise

making them suitable for a wide range of purposes.

The popularity of gift cards as an employee benefit has seen a significant rise, particularly in response to recent economic challenges.

According to our own State of the Nation report, published in March 2024, there was a notable increase in the use of gift cards as an employee benefit during the final quarter of 2023. Employers, keen to reward their staff after what had been an exceptionally difficult year, turned to gift cards as a practical and appreciated form of recognition. The proportion of gift card purchases for this purpose rose to 21.2 per cent in Q4, up from 17.8 per cent the previous year.

The Welsh Government’s new employee benefits framework, launched earlier this year, includes gift cards as a core component of its strategy to support and reward employees. Alongside a wide range of supports and incentives, the framework offers reward and recognition benefits such as gift cards, vouchers, gift experiences, long-service awards, and recognition messages. E

This sense of control and personalisation is particularly important in today’s work environment

F This comprehensive approach reflects the growing popularity of experiential rewards and the focus on holistic well-being in modern employee benefit schemes. The inclusion of gift cards in this framework highlights their value as a flexible, versatile benefit that can be tailored to meet the needs of a diverse workforce.

Empowering employees with tailored and personalised benefits

Gift cards can be tailored to individual preferences, offering a variety of options from dining experiences and wellness treatments to educational courses and essential retail items. More importantly, they can be used to address specific needs, such as accessing wellbeing services that promote employee mental health. Gift cards can also help offset critical expenses, such as transportation costs, or to cover childcare costs, ensuring peace of mind for working parents.

Moreover, gift cards can be particularly valuable during difficult financial times. For instance, during the cost-of-living crisis, gift cards were used as a benefit to help employees cover essential expenses such as grocery or energy bills, providing them with real, immediate support.

The appeal of gift cards lies not only in their flexibility but also in their ability to empower employees by giving them control over their

rewards. Unlike traditional benefits, which may be one-size-fits-all, gift cards allow employees to choose how they want to use their benefits, making the experience more personal and meaningful. This sense of control and personalisation is particularly important in today’s work environment, where employees are increasingly seeking benefits that reflect their individual needs and preferences.

Research supports the effectiveness of gift cards in motivating and retaining employees.

The 2022 UK Prepaid Consumer Survey, published by fintech company Fiserv, found that a third of employees reported being more productive when offered such incentives and rewards.

Moreover, 31 per cent of employees stated that regular rewards, such as gift cards, would motivate them to stay with a particular employer.

This data underscores the importance of incorporating gift cards into employee benefit schemes, especially in the public sector, where other forms of compensation may be less competitive.

Tax advantages of gift cards as benefits

Using gift cards as employee benefits offers not only flexibility and personalisation but also significant tax advantages, making them an attractive option for public sector employers.

For public sector organisations, which often operate under tight budget constraints, this tax efficiency is particularly valuable

Under HMRC’s Trivial Benefits rules, employers can provide tax-free gifts to employees up to a value of £50, as long as certain conditions are met. These gifts cannot be in the form of cash or cash vouchers, cannot be rewards for work or performance, and must not be included in the employee’s contract terms. When gift cards are used in compliance with these rules, they qualify for this tax exemption, allowing employers to reward their staff without additional tax liabilities.

For public sector organisations, which often operate under tight budget constraints, this tax efficiency is particularly valuable. By leveraging the Trivial Benefits scheme, public sector employers can offer meaningful rewards to their employees while minimising costs. This approach not only increases the overall value of the benefits package but also ensures that budget allocations are used effectively to support employee well-being and morale.

Dundee-based accountancy firm Ashton McGill is an example of how organisations can effectively use HMRC’s Trivial Benefits scheme. The firm adopted the scheme to provide taxfree gift cards to its employees, recognising the dual benefits of offering personalised rewards while taking advantage of the government’s tax relief. This strategy has allowed Ashton McGill to create a positive work environment without incurring extra tax burdens.

The Gift Card and Voucher Association (GCVA) has long advocated for increasing the value threshold of this tax-free benefit and expanding the Trivial Benefits scheme. In many other countries, similar tax-exempt benefits have higher thresholds, allowing for more substantial rewards to be provided to employees. Raising the limit in the UK would further enhance the appeal of gift cards as a key component of employee benefit schemes, especially in the public sector where budget considerations are crucial. M

SpecialistrecruiterstotheUKpublicsector since2000.

Eligibletosupplyunderallcategoriesofthe RM6277framework. Weonlyworkwithcentralgovernment,local authorities,bluelightservicesandotherpublic sectorbodies. PleasecontactJaneGentlemanondirectdial 02033409931 oremail: jane.gentleman@tclrec.com tofindyournextInterim.

A framework on non-clinical staffing

The framework runs from 25th April 2023 to 24th April 2027 and is available for all public and third sector organisations

These include NHS contracting authorities, central and local government, universities, charities and emergency services.

Organisations can hire a variety of quality nonclinical workers through a range of engagement types including fixed-term, temporary positions and contractors across the UK.

The roles include, but are not limited to administration and secretarial, finance, accounts and audit, IT technicians, analysts and technical engineer specialists, digital workers and lawyers. Environmental and scientific roles, caterers, drivers and security, estates and maintenance roles are also included.

Organisations have the option to hire the roles they need directly from a supplier as and when they need to or they can set up a managed service.

If they set up a managed service (MS), the MS provider will manage all workforce needs by either filling roles directly or through their supply chain. You can also arrange for suppliers to manage projects on your behalf, and take

responsibility for providing your desired outcomes through output-based delivery.

Benefits

The framework offers several benefits. Firstly, it uses an NHS England approved route to market for non-clinical temporary staffing.

A wide range of experienced suppliers are included in the framework, such as Small Medium Enterprises (SMEs), specialist niche suppliers and managed solution options.

Maximum agreement rates are also fixed and are also limited in line with the NHS England agency price caps.

Additionally, you can achieve larger savings using the built-in discounts (you can access discounts for length of placement, by nominating a worker, or by hiring large volumes of workers at the same time).

There are also transparent rates and costs for both pay-as-you-earn systems and limited company temporary workers, including fixedterm appointments. E

The framework is also free to use, so organisations don’t need a membership and framework fees are collected straight from suppliers

F The CCS said they carry out quality assurance audits to make sure worker pre-employment checks for NHS roles follow the NHS Employers Check Standards and Skills for Health policy. Non-NHS contracting authorities can specify what pre-employment checks they need: for example, Baseline Personnel Security Standard (BPSS).

How to buy

Direct award is available and supported by the NHS Workforce Alliance to enable quick access to workers when needed, as well as a range of tools to help you select suppliers including rate card, and an award support tool.

The framework is also free to use, so organisations don’t need a membership and framework fees are collected straight from suppliers.

Additionally, suppliers under Lot 7 of this agreement have agreed to comply with the Procurement Policy Note 06/21 entitled ‘Taking account of Carbon Reduction Plans in the procurement of major government contracts’.

The policy sets out how to take account of Carbon Reduction Plans in the procurement of major central government contracts.

If a supplier has published a carbon reduction plan, you can find it on their individual supplier details page.

All 208 suppliers have agreed to follow this same policy. Organisations can procure the services on the framework through a variety of avenues.

For those hiring single or small groups of workers, you should direct award if it is clear from the contract documents that there is one supplier who can meet your needs and provide you with the best value for money.

Direct award contracts occur when a contract is awarded to a contractor without a competition, or where there is a material change to an existing contract.

Requirements need to be fully covered by the framework specification.

Use the lot descriptions and the Rate Card and Award Support Tool to identify suitable suppliers.

The CCS’s tool will help match the types of staff needed to the suppliers offering them. Organisations can then rank the suppliers according to their offers and value for money. If you would like to use their tool, email the CCS for a copy.

Another way to buy is to use further competition.

This is a procurement process in which suppliers on a framework produce a tender that outlines how they can meet the customer’s needs.

The CCS said they do not recommend this route for single or small groups of workers. Suppliers may choose to not take part in competitions for smaller requirements.

The NHS Workforce Alliance can help customers to work out their requirements and best route to market.

To run a further competition, you will need to identify which suppliers can meet your needs, invite all capable suppliers to bid and send

further competition documents to all capable suppliers.

When completing the latter step, organisations must leave enough time for suppliers to return their tenders.

Once this is complete, you can then evaluate the returned tenders against the award criteria, and adjust their evaluation plan and weightings within the range limits.

You can then award to the supplier who can provide the best value for money (the supplier with the highest score).

If the supplier is unable to meet the organisation’s needs, you should award the supplier with the next highest score, and so on, until your needs are met.

The final way to buy the services on the framework is a rate card. There are two versions of the rate card for customers. One is for NHS customers and includes the NHS England price caps, and the other is for the rest of the public sector to use.

Organisations can enter the worker pay rate and the rate card will calculate the full charge for whichever supplier is selected. It will also include all costs for hiring a temporary worker using this agreement.

The rate cards will also provide information on costs for hiring a fixed term worker and costs for transfer fees where applicable.

The CCS has included an award support tool which will help find suppliers who can provide different roles in different regions.

NHS staffing

This framework comes during calls for urgent action to improve staffing levels across the NHS.

According to The King’s Fund, the NHS in England currently employs around 1.4 million people (on a headcount basis, counting each

The CCS has included an award support tool which will help find suppliers who can provide different roles in different regions

individual member of staff) and 1.3 million on a full-time equivalent (FTE) basis.

These figures include staff in ambulance, community, mental health and hospital services, as well as those in commissioning roles and central bodies like NHS England, making it the largest employer in England. Vacancies remain a big concern, with an estimated 112,000 posts currently unfilled substantively.

Although the NHS workforce has been growing, demand for NHS services has been growing faster, and the health service hasn’t been able to recruit and retain enough staff to keep up. Although some substantive posts are filled temporarily by bank and agency staff, this can be costly to the NHS. L

UK Construction Week returns to Birmingham’s NEC

All-new hubs and co-located expos including those dedicated to the roofing sector and the on-site hire industry are just some of the new experiences for visitors at the UK’s largest built environment event, UK Construction Week (UKCW), when it returns to Birmingham’s NEC from 1-3 October

Opened by architect and Channel 4 presenter, George Clarke, the Birmingham construction show attracts over 24,000 visitors from diverse backgrounds, including architects, builders, contractors, and suppliers. Visitors to UKCW span the UK and beyond, drawing international professionals seeking the latest industry trends, innovations, and networking opportunities.

With this year’s theme of ‘Growth’, UKCW Birmingham will examine a variety of important topics across a range of stages promising to share insight, promote innovation and to inspire visitors.

The multi award-winning construction exhibition will debut a range of new features, including a new stage dedicated to net zero and sustainability, alongside the Main Stage, E

F Digital Construction Hub, live demo theatre, Skills and Training Hub, Culture Change Hub, CPD Hub, and Skills and Training Hub, all highlighting the most pressing topics across the sector.

Across the three days, there will be a plethora of educational speaker sessions hosted by industry experts and professionals, including the Mayors of the West Midlands and East Midlands, Richard Parker and Claire Ward. It will be the first time the mayors have spoken together on stage at an event since they were elected to their respective positions in May.

Speaker session highlights

Digital Transformation (October 1st, 10.15am)

- Aman Chahal, CEO of Tapered Plus, outlines how tech will shape the future of the industry.

Building a Safer Future: Transforming Roofing, Cladding, and Insulation Industries through Industry-Wide Standards and Competence Testing (October 2nd, 11.15am)

- Roofing Today’s Claire Griffiths chats to Neville Grunwald (director of Facades and Roofs, Wates Construction) about the culture shift taking place across the Roofing, Cladding and Insulations since the introduction of the Building Safety Act.

The competency investment formula: How training pays back (October 3rd, 12.15pm) - Ruth Scarrott, NFRC head of careers, will outline a strategic approach to elevate workforce competencies, from enhancing safety practices to boosting productivity and customer satisfaction.

Due to considerable demand, the new colocated Roofing, Cladding and Insulation Expo will showcase the latest solutions, engage in thought leadership and celebrate the roofing, cladding and insulation industry. The Expo will connect tier one contractors, suppliers and the wider industry whilst aiming to foster collaboration, exchange innovations and cultivate unparalleled business prospects. Confirmed key partners include the NFRC, Raise the Roof and National Federation of Builders.

Co-located with Onsite On Hire

This year, the show is also co-located with Onsite On Hire, a new hire industry showcase designed to show the very best tools, compact plant and equipment exhibitors.

With a focus on strengthening sustainability in the construction industry, the Net Zero Hub, sponsored by Reconomy, will also make its

debut at the October show. The new area will be partnering with National Retrofit Hub, a nonprofit collaborative organisation working with the industry to enable the delivery of housing retrofit across the UK, who will be programming panel discussions across the three days.

Also new for UKCW Birmingham is the Net Zero Trail – an exciting feature designed to showcase the latest innovations and sustainable practices driving the construction industry toward a Net Zero future. The trail will guide visitors through the show to exhibitors who are championing cuttingedge technologies, materials, and methods that are paving the way for environmentally responsible building practices.

Those interested in learning more about skills, development and training opportunities in the construction industry will want to visit the Skills and Training Hub. In collaboration with the CITB (Construction Industry Training Board), this hub will address the skills shortage head-on with a three-day programme featuring a plethora of talks and workshops to support skills development within the industry.

More main areas and hubs

Digital Construction Hub - This will delve into the world of digitalisation in the construction industry and explore topics such as building safety, robotics, the future of A.I. and much more.

Live demo theatre - An area showcasing live demonstrations of the industry’s newest technology and innovations.

Infrastructure Live - From digitalisation to improving quality and sustainability, this hub will deliver a three-day programme of case studies, debates, networking opportunities and keynote speeches on some of the sector’s vital issues.

Build X - From house building to commercial projects, Build X will showcase solutions and new products to enhance projects and businesses through live demos and leading seminars. The hub will also provide a great opportunity to network with tier one contracts, SMEs, architects, housebuilders, installers and many more.

Culture Change Hub - With wellbeing, mental health and professional development at its heart, the Culture Change Hub will also explore how we can improve inclusivity within the built environment.

UKCW will also feature the latest products, innovations and technology from hundreds

of leading brands across the sector, including Artex, Kingspan, SIG, Don and Low, Biffa, Fischer Fixings, Reco Surfaces, Bricys, PlanRadar, BetonBlock, Build Warranty, MERS, Reconomy, Ford, Utility Parts, Speedy Hire, and more.

UKCW has also announced a newly launched VIP ticket for the Birmingham show, which gives visitors not only VIP parking close to the show halls, but entry into the VIP lounge and complimentary refreshments, ideal for networking and meetings away from the busy show floor. The one-day passes are available for a limited time price of £99.

UK Construction Week Birmingham is the catalyst for growth in the built environment sector where real change can happen, with face-to-face connections forged between global players, and policy makers and industry professionals coming together across the three-day event.

To find out more and register for UKCW Birmingham for free, visit the link below.

The Birmingham show is complemented by its sister event, UKCW London, which will next take place at London ExCeL, 7 to 9 May 2025. M

https://ukcw-birmingham-2024.reg.buzz/cabpr

Highways UK 2024: navigating the future of road infrastructure

As the UK’s road infrastructure sector stands at a critical juncture, Highways UK 2024 – scheduled for 16-17 October at the NEC in Birmingham – emerges as an essential event for the industry

This annual gathering, renowned for its significance in the highways and road infrastructure sector, will host over 10,000 attendees, 375 exhibitors, and 350 speakers, making it a vital platform for collaboration, innovation, and industry advancement.

The urgent need for transformation

In an era defined by heightened environmental awareness and technological advancement, Highways UK 2024 underscores the imperative

for the sector to evolve. With ambitious netzero targets on the horizon, there is a pressing need for the highways sector to transform into a smarter, greener, and more efficient entity. This transformation is not just a matter of regulatory compliance but a necessity for the futureproofing of the UK’s road infrastructure. Highways UK 2024 is a critical forum where the sector’s key players, including National Highways and the Department for Transport, converge to address these pressing challenges.

The event’s focus on decarbonisation, road safety, digitalisation, and talent acquisition reflects the broad spectrum of issues that must be tackled to meet both current demands and future aspirations.

A comprehensive programme for industry advancement

What sets Highways UK 2024 apart is its multifaceted approach to addressing the sector’s diverse needs. The conference will feature ten distinct theatres, each delving into crucial topics such as digital construction, sustainable materials, and data management. The keynote stage will showcase senior leaders and ministers from all four devolved administrations, the National Infrastructure Commission, and leading contractors, ensuring a comprehensive discussion on the future of road investment and infrastructure.

The Start-up Zone remains a cornerstone of the event, providing a platform for innovative companies to present disruptive technologies. Emerging companies will showcase advancements in carbon monitoring software, smart wearables, e-mobility solutions, and wallclimbing robotics. By bridging the gap between start-ups and established industry players, Highways UK facilitates valuable networking and partnership opportunities.

Tackling the talent challenge

One of the most significant developments in Highways UK 2024 is the Recruitment Zone. This feature addresses the critical issue of talent acquisition and skills development in the infrastructure sector. With a growing skills gap threatening to undermine progress, this zone will connect leading industry employers with skilled professionals and emerging talent. Attendees can look forward to on-the-spot interviews, networking opportunities, and career development sessions, making it an essential component for addressing the sector’s workforce challenges. E

F Professional development hub

This year, Highways UK introduces an industryled Professional Development Hub, delivered by leading associations and consultancies. This dedicated training hub will focus on essential areas such as civil engineering, transport planning, leadership skills, data analysis, safety, and operational qualifications. The hub aims to upskill the sector with the knowledge and competencies needed for the future.

Whether you’re new to the industry or an experienced professional, the Professional Development Hub offers valuable opportunities to advance your expertise. As the industry continues to evolve, staying updated with the latest skills and practices is crucial. The hub will serve as a central resource for progression and skill sharpening, helping professionals keep pace with the rapid changes in the sector.

Celebrating excellence: Highways UK Excellence Awards 2024

The Highways UK Excellence Awards will return this year on Wednesday, 16 October, celebrating the outstanding achievements and quality

within the highways industry. The awards ceremony will take place at The Vox Conference Centre, Resorts World, Birmingham.

Categories for the awards include: Associate Laureates (Rising Star); Laureate Award (Lifetime Achievement); Net-Zero Award; Social Value Award; Innovation Award; Collaborative Partnership Award; Network Enhancement Award; Start-up of the Year. Nominations for the 2024 awards have now closed, but opportunities for sponsorship remain available. For more information on sponsorship and to download the awards guide, please contact tom.morris@terrapinn.com. The shortlist will be announced on Wednesday, 21 August.

Birmingham: a strategic venue

The choice of Birmingham as the host city for Highways UK 2024 is both strategic and symbolic. The NEC’s central location ensures accessibility for delegates from across the UK and Europe. Birmingham’s own initiatives, such as the Clean Air Zone, align with the event’s

sustainability goals. Additionally, the city’s iconic Spaghetti Junction serves as a powerful reminder of the critical role of well-planned infrastructure in supporting economic and community connectivity.

Addressing key sector challenges

The road infrastructure sector faces several critical challenges, including the need to meet net-zero targets and manage public investment pressures. Highways UK 2024 provides a platform to address these issues comprehensively. The event’s focus on sustainability, digitalisation, and innovation is particularly timely. As public spending remains under scrutiny, demonstrating the value of road investment while achieving more with less will be crucial. Highways UK will facilitate discussions on harnessing innovation to drive efficiency and resilience in the road network.

The commitment to quality and excellence is also paramount. As the event will highlight, the sector must prioritise rigorous standards and innovative solutions to ensure that infrastructure projects meet their goals and contribute positively to society.

A call to action

Highways UK 2024 is more than just an event; it is a call to action for all stakeholders in the highways and transportation sectors. It offers a unique opportunity to engage with industry leaders, explore cutting-edge technologies, and participate in shaping the future of UK infrastructure. The insights gained and connections made during these two days will be instrumental in driving forward the sector’s agenda for innovation, sustainability, and excellence.

We invite all professionals and organisations involved in the highways sector to seize this opportunity. Register for free and join us at the forefront of this transformative moment in the UK’s road infrastructure evolution.

Highways UK 2024 promises to be a landmark event, uniting the industry’s brightest minds and fostering the collaboration needed to navigate the challenges and opportunities ahead. Don’t miss your chance to be part of this pivotal gathering. M

FURTHER

INFORMATION

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