DAVID TAYLOR
OLIVIER DERYCKE
CHIEF COMMERCIAL OFFICER AT GLH HOTELS TUESDAY | 14.45 | KEYNOTE THEATRE 2
David Taylor is the chief commercial officer of glh Hotels, the largest hotel owner-operator in London and the market leader offering excellent guest centered experience in the industry. The company operates through five distinct brands; Thistle Hotels, Guoman Hotels, Amba Hotels, Every Hotels and Thistle Express. David is a proven commercial leader with a career embracing national and international markets, from start-ups to global matrix brands, working successfully with clients in the UK, Europe, USA, Middle East and Japan. He can shape and lead all elements of commercial performance in all market segments to create outstanding results. David embraces a culture which is results driven, inspires performance and creates LEVERAGING TECHNOLOGY TO excellence through high ENHANCE HOTEL OPERATIONS engagement. He works AND THE GUEST EXPERIENCE to a high standard, leading and executing the performance of sales, marketing, brands, Through pioneering digital digital, and the revenue innovation and the brands exciting management functions entrepreneurial approach to enabling a joined up management, glh aim to challenge approach to deliver maxithe norms. The company have recently invested heavily into mum commercial benefit their data architecture to aid their to the glh hotels portfolio. visibility and give an insight into driving operational excellence and enhancing guest experience. This seminar will outline the value and significance of this type of technology, towards providing a successful, enjoyable and profitable experience for all involved, and the development of a thriving brand portfolio.
OLIVIA BYRNE
PANEL SPEAKER
FORMER COO AT LOUVRE HOTELS GROUP During his career, Olivier Derycke has worked with Louvre Hotels, Korian and he now works for Set on Invest. He helped deploy a centralized PMS/CRS with an integrated database that has now been rolled-out on 700+ hotels. This system allowed the company, on top of a dynamic inventory Mgt, to be the first ones to develop an online check-in, check-out system for budget hotels. It benefits customers as they can manage their hotel preferences online; they can choose the room they desire and also set up their stay preferences. He’s also worked on service automation such as “virtual concierge services” in order to support his guests’ needs and aid digital F&B ordering. In his current position, Olivier actively works on all technologies which could fully automate all hotel processes (maintenance for example), which helps employees focus on being fully attentive hosts for their guests.
PANEL SESSION - CUSTOMER EXPERIENCE: CREATING AN EXPERIENCE TO REMEMBER TUESDAY | 11.00 | SEMINAR THEATRE 11
SHAPING THE HOTEL OF TOMORROW TUESDAY | 12.00 | SEMINAR THEATRE 11
DIRECTOR AT ECCLESTON SQUARE HOTEL
PANEL SESSION THE GAME-CHANGING INNOVATIONS AND TRENDS FOR 2018
Olivia Byrne is the director of Eccleston Square Hotel, one of the most technologically advanced hotels in the world. Parisian-born Olivia grew up in Switzerland and was educated at Institut Le Rosey before going on to study at L’Ecole Hoteliere de Lausanne. She became the UK’s youngest hotelier when she opened Eccleston Square Hotel to the public in 2011, she was just 23 years old. Since its opening, Eccleston Square Hotel has won multiple awards for its advanced technology.
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WEDNESDAY | 12.00 SEMINAR THEATRE 11
In October 2016, readers of Conde Nast Traveler USA voted it as the No.1 Hotel in London, eighth in Europe and 15th in the world. Olivia directs Eccleston Square Hotel’s HR, sales, revenue, and marketing operations. A young, but powerful voice of industry, Olivia speaks regularly about practicable technology and innovations, as both a speaker and a panelist at international tourism, investment, and travel conferences.