CUSTOMER SERVICES: FREQUENTLY ASKED QUESTIONS Product Support What is my username and password for X? As part of your Prozone activation stage, you will be provided with your login details for all products via email. A reminder will be sent at the start of each season; changes to login details can be made at this point if required. If at any point this information is misplaced please contact our Support Team at support@prozonesports.com and request a reminder. How do I upload/download to and from my FTP page? Filezilla is the preferred software for uploading and downloading files from your FTP page. Please click HERE for further information on how to use the Filezilla software. What video formats can I use in the Prozone products? 3 video formats are compatible with the Prozone product; WMV, Mpeg2 and AVI. My video or compile files are not working, what do I do? Ensure the 0.wmv and 1.wmv videos are present in the \Videos folder and the .cmp compile is present. Alternatively, contact the Prozone Support Team at support@prozonesports.com or call +44 (0)113 213 5011. Can you specify the event definitions and product logic? For details regarding the product logic regarding please contact support@prozonepsorts.com and request our most recent Event Definitions Document. Where in the product can I find‌? For product navigation advice please contact our Support Team on +44 (0)113 213 5011 or email support@prozonesports.com.
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