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Digital accessible to everyone

Digital platforms

We offer subtitles and audio description on a number of channels on Proximus TV for people with a hearing or visual impairment. We will extend this functionality to other channels and to programs in our video-on-demand catalog. By 2024, 25% of programs in this catalog will have an audio description and 25% will have subtitles.


Connectivity and digital inclusion

Proximus is committed to making technologies accessible to everyone, regardless of physical abilities, economic background, cultural origin, education or age. KPI Percentage of accessible tested devices (at least for 1 disability category)

Result 2019

Result 2018



We will improve the accessibility of our websites and apps for disabled people respectively by September 2020 and June 2021 at the latest.

Everyone connected

Devices We test the accessibility of new smartphones and tablets with the Passe Muraille association. Through their independent panel of disabled people, they guarantee that our devices meet everyone’s needs. Our online catalog contains information about devices adapted to users with a disability; we use specific icons to make it easy to identify accessible devices. In 2019, 9 new devices were tested (vs 11 in 2018) before proposing them as part of our offer.

Proximus makes important investments in improving connectivity in rural and white zones (see section “Enabling a better digital life”). We also accelerated the roll-out of fiber, bringing faster Internet to industrial areas and the centers of cities and municipalities. In this way, we offer all citizens and companies access to the networks of the future. For people in difficult economic situations, we offer social tariffs. In 2019, 184,291 people benefited from one or more social tariffs granted on social or humanitarian grounds. Then, there is the Scarlet brand for customers on a budget. Scarlet wants to make telecom services accessible to everyone in Belgium. Its ambition is to always give the best offer at the lowest price. In 2019, Scarlet simplified its portfolio, increased the data allowance in its mobile subscription “Scarlet Hot” and decreased the price of “Scarlet Loco”.

Proximus Group I Annual report 2019


Proximus at a glance


Governance and Compliance


Profile for Proximus

Proximus annual report - 2019  

Proximus annual report - 2019  

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