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Ethical business conduct

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Proximus revised its business expenses policy in 2019 and developed an e-learning to inform the concerned employees. 68% of the target group participated to the course.

Business conduct & Ethics

In a world of hyperconnectivity and digital interactions, making sure our actions are ethical is a point of honor to us. Compliance and business ethics are our license to operate. We will not compromise on them because they define the vital role we play in society. We constantly review our principles, policies and procedures and even go beyond what is required or expected. We expect all our employees and affiliates to share and live by our values and standards. KPIs Number of cases investigated by the Investigations Department for violation of policies/code of conduct Number of whistleblowing cases

Result 2019

Result 2018

38

29

7

7

At Proximus, we put the right measures in place to avoid ethical dilemmas. First, this means having a clear governance model, described in our governance section and in accor­ dance with the Law of 21 March 1991 on the reform of certain autonomous economic public companies (“the 1991 Law”). Because we take business personally, we don’t just comply with the law, but we want to ensure every one of our employees is aware of the behaviors to follow and to avoid. Therefore, Proximus adopted its new Code of Conduct in 2016, applicable to all employees. So far, 93% of Proximus employees have followed mandatory training on the application of the principles of the Code of Conduct. On top of this, various internal policies guarantee responsible conduct.

Proximus Group I Annual report 2019

We have anti-corruption/bribery, conflict of interest and competition policies. Corruption is a threat to business and to society in general. Our anti-corruption procedures are more than a legal obligation and an ethical duty: as a responsible company we take a firm stand against corruption and apply a practice of zero-tolerance. Fair and open competition between companies and doing business on a level playing field is important to society and contributes to increased welfare for all. Therefore, we support fair and open competition in all our markets, with a competitiveness approach that is based on good products and services at the right price. These policies are all described, along with the responsibilities they engage for our employees, in our Code of Conduct. Firm sanctions and procedures (e.g. whistleblowing procedures) are in place to deal with any issues that might occur. In 2019, we handled 7 whistleblowing cases. Finally, respecting human rights is a fundamental value for us. Proximus business practices can only be sustainable if we respect basic human rights and value diversity, cultural and other differences. Our Code of Conduct, values and behaviors are inspired by fundamental principles such as those of the Universal Declaration of Human Rights, the European Convention on Human Rights and the United Nations Convention on the Rights of the Child. Proximus is committed to creating working conditions which promote fair employment practices and where ethical conduct is recognized and valued. We maintain a professional workplace with an inclusive working environment, and we are committed to respecting Belgian legislation and

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the International Labor Organization’s (ILO) fundamental conventions. Proximus recognizes and respects the right to freedom of association and the right to collective bargaining within national laws and regulations. In terms of our supply chain, we apply high social and environmental standards, which are described in the section Sustainable supply chain.

Proximus at a glance

Sustainability

Governance and Compliance

Appendix

Profile for Proximus

Proximus annual report - 2019  

Proximus annual report - 2019