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SCOOP | Read for you

Why should you read it? In this book, Marion Debruyne presents the ‘Connect – Convert – Collaborate’ methodology and the right way to implement it. That way, businesses can both innovate successfully and build up a market-oriented strategy. (At the moment only available in Dutch)

What’s it about? For (too) many companies, innovation and customer orientation are still opposites that are almost impossible to reconcile. But the most successful companies, nowadays, are precisely those that succeed in interweaving both these factors in their corporate model. In this book, Marion Debruyne passes on the tools and methods you need to put your customers center stage and be innovative at the same time.

Customer Innovation:

why the customer is key to company innovation How innovation and customer orientation can reach out to one another.

About the author

About the book

Marion Debruyne is a civil engineer with a master’s degree in marketing management and a PhD in applied economics. After having been Director of the Master’s programs and Program Director of the product management executive course, since last year she has been Dean of Vlerick. She was previously attached to the Wharton School, Kellogg Graduate School of Management and Goizueta Business School. Debruyne also has a seat on the board of directors of Kinepolis and Recticel.

“If I’d asked people what they wanted, they would have probably said faster horses.” This famous quote from Henry Ford (although in fact it’s doubtful whether he actually ever said it) should really have disappeared into the mists of time long ago, says Marion Debruyne.

Read the interview with Marion Debruyne on page 32. www.proximus.be/one

 uccessful organizations constantly pick up signals from their customers S and apply them in their innovations. For them, ‘listening to customers’ is not marketing blurb, but a fundamental part of their organization.  uccessful organizations recognize their own shortcomings and actively S look for business partners to fill the gaps.  uccessful organizations are flexible enough to learn from their mistakes S and understand that customer orientation is, above all, a culture.

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Profile for Proximus

Proximus One • March 2016  

Business magazine for top ICT professionals

Proximus One • March 2016  

Business magazine for top ICT professionals