important ticketing information
box office
Stephanie Santos, Director of Ticketing ssantos@ppacri.org
Richard DeFilippo, Assistant Director of Ticketing rdefilippo@ppacri.org
Be Safe, Be Smart!
The PPAC Box Office is your only official source for tickets to a PPAC show. When you buy your tickets from the PPAC Box Office, your purchase is secure. Purchasing from unauthorized sources may put you at risk for receiving counterfeit tickets.
Speak with a LIVE person at our LOCAL Box Office at 401.421.ARTS (2787), email box_office_questions@ppacri.org or visit the Box Office window. Regular Box Office window and phone hours are Monday – Friday, 10A – 5P; Saturday, 10A – 2P and two hours prior to curtain time(s) on show days. Hours may vary during the holiday season and in the summer months, please call in advance to check.
Tickets are available for all shows on sale at ppacri.org. For details on BankNewport Family Nights, refer to page 6 or visit ppacri.org/familynights
Click here for our Events Calendar.
subscribers
Did you know that you can become a subscriber to our Taco and The White Family Foundation Broadway Series or Encore Series at any time during the season? Subscription packages are pro-rated once the season begins.
For details on becoming a subscriber, call a Box Office representative at 401.421.ARTS (2787) or New Subscription Representative Sharon Corcoran at 401.574.3136; they will be happy to assist.
Subscriber benefits include:
Guaranteed seating from season to season
Priority access to pre-sales
Easy ticket exchange: If you cannot attend your scheduled subscription performance, call the Box Office at least 48 hours in advance to exchange your tickets for best available seating to another performance of the same show.
More great benefits, including a speciallypriced parking option, are available at time of subscription purchase (the parking option is not available for prorated subscriptions). See details in our season brochure or check with the Box Office.
house information
Delayed Arrivals
Guests who arrive after the start of the performance will be seated according to the touring company’s seating policy in order to minimize disruptions to the performance.
House Manager
The House Manager is stationed at the House Manager’s Desk in the Grand Lobby.
Cell phones
Cell phones must be turned off for the duration of the performance, except for the use of the GalaPro app. Taking photos or recordings of a live performance is strictly prohibited.
Occasionally, visiting artists will have a “phone free experience” show; at these events, cell phones are secured in Yondr pouches until the end of the performance.
Emergency Information
PPAC’s emergency phone number is 401.421.2997. Please advise someone of your exact seat location(s) in advance of your performance so you may be located quickly in case of an emergency.
Inclement weather
Generally, performances are not canceled due to inclement weather. In the event of severe weather conditions, please visit ppacri.org, our social media or tune in to Rhode Island TV news and/or radio stations.
Concessions
Concessions are allowed in the theatre; outside food and beverages are not permitted. Visit our concession stands in the Arcade, the Grand Lobby, on the Mezzanine and off the walkway behind First Dress Circle.
We accept credit, debit and PPAC gift cards at all of our concession stands.
Our House Manager, located at the podium in the Grand Lobby, will exchange cash to a PPAC gift card if a patron wishes to use cash for their purchase.
Smoking/Vaping
Smoking and vaping are not allowed inside the theatre.
Lost and Found
Patrons who lose personal belongings at a performance may direct inquiries to info@ppacri.org or call 401.421.2997, ext. 0.
TICKETS
tickets
Ticket Limit Policy
There is a limit of eight (8) tickets per performance and per account (regardless of the number of transactions). Tickets purchased from states other than RI, MA or CT will be held at the Box Office window; please bring a valid photo ID for pick-up. PPAC reserves the right to cancel any orders with the intent for resale without notice. Ticket limit is subject to change.
Payment Information
The PPAC Box Office accepts all major credit cards and cash. Checks are accepted up to 10 business days prior to performance date. Additional service and handling charges are applied to phone and online orders. Certain fees and restrictions may apply for special promotions and for specific shows.
Restoration Charge
All ticket prices include a $5 per ticket restoration charge; ticket prices are subject to change without notice.
Lost Tickets
Call the Box Office at 401.421.ARTS (2787) ahead of your performance to request a reprint of a lost or damaged ticket.
Missed Performance
Please check your tickets in advance as tickets from a missed performance cannot be honored.
Children’s Policy
Children under the age of six are not permitted to attend PPAC performances unless the performance is a Designated Family Show. Visit our website or call the Box Office for show-specific age recommendations. Tickets are required for all ages.
BankNewport Family Nights are offered periodically during the season; click here to view Family Night show offerings.
Family Night tickets are buy one, get one: purchase a regularly priced ticket and you’ll receive a complimentary ticket of equal value for a child aged 18 or younger. BankNewport Family Night tickets can be purchased in-person at the Box Office window or by calling 401.421.ARTS (2787); these tickets are unavailable online Family Night tickets are in limited seating locations; VIP and Golden Circle seating are excluded from the offer.
Rush
Student/Senior RUSH tickets may be available for certain performances with valid ID; check PPAC social media or call the Box Office.
Groups of 10 – 15 or more may order tickets with Group Sales Specialist Seiana Barbato at sbarbato@ppacri.org or 401.574.3162. Click here to learn more about Group Sales.
401.421.ARTS
theatre accessibility
Accessible and companion seating may be purchased online at ppacri.org and by calling the Box Office at 401.421.ARTS (2787). At the show, ushers and operations staff are available to assist patrons. Please ask for assistance at the House Manager’s Desk in the Grand Lobby.
Theatre Entrance
PPAC has a curbside drop-off lane directly in front of the theatre. The Arcade, Grand Lobby and Orchestra Level are fully accessible from the Weybosset Street and Richmond Street entrances.
Elevator
An elevator is located on the first floor near the Grand Lobby (adjacent to the Lobby Lounge) and provides access to the Mezzanine, and First and Second Dress Circle Balconies.
Restrooms
Fully accessible restrooms are located on the first floor near the Richmond Street entrance and off the walkway behind First Dress Circle.
Assistive Listening Devices (ALDs)
ALDs are available free of charge on a first come, first served basis in the Grand Lobby across from the aisle 5 entrance.
We currently have an FM listening device system. Our devices can either use T-Coil, working in conjunction with a patron’s hearing aids, or we can provide over the ear headphones. If a patron wishes to bring their own headphones, our devices are compatible.
GalaPro
The GalaPro mobile app offers closed captioning, audio description, amplification and more at live theatre performances. Please call 401.421.ARTS (2787) or email box_office_questions@ppacri.org to see which events offer GalaPro.
Audio/Visual Assistance
ASL interpretation, open caption and/ or visual description are available upon request. Please call or email the Box Office to arrange in advance.
Sensory-Friendly
Sensory-friendly performances are offered periodically; click here to learn about upcoming events. These performances foster a welcoming and relaxed environment for our guests with sensory needs.
Parking
Visit ppacri.org/parking for a list of parking garages and lots that offer accessible parking.
health and safety
Alan
J. Chille, President & CEO achille@ppacri.org
Amanda Ronchi, Assistant General Manager aronchi@ppacri.org
Dave Luongo, Director of Security dluongo@ppacri.org
PPAC follows current health and safety guidelines as recommended by the CDC, state and local government.
PPAC is deep cleaned after every performance; high-touch surfaces are cleaned frequently. We have installed a bipolar ionization air filtration system in the theatre; hand sanitizer is available throughout the venue.
PPAC advises ticketholders to review our current safety measures here.
Security Policy
Your safety and security are our top priorities!
Walk-through metal detectors are used at all entrances. Guests may be subject to bag search; confiscated items cannot be returned. Bags must fit comfortably under a theatre seat.
The following items are not permitted inside the theatre: firearms, weapons, briefcases, suitcases and outside food or beverages. Providence Police details are on site at all PPAC events.
PPAC Management reserves the right to change the security policy or implement any security measures required for any performance without prior notice.
gift cards
PPAC eGift Card - instantly available! Click here to order!
Our eGift cards are available in a variety of designs (“Let’s Celebrate,” “Happy Birthday,” “Thinking of You,” “Thank You” and classic gift card). We offer seasonal versions for Thanksgiving, Christmas, Hanukkah, Valentine’s Day, Mother’s Day, Father’s Day and Graduation; eGift cards may be purchased in any denomination from $25 to $500.
The Classic Gift Card - perfect for any occasion!
The hard copy gift card with a presentation sleeve can be ordered by phone, at the Box Office window or at ppacri.org/giftcards
A PPAC classic gift card is available in any denomination when ordering by phone or in person; fixed denominations are available online.
Gift cards and eGift cards are accepted at our concession stands. Please note that gift cards and eGift cards may not be used to purchase show merchandise.
SEASON MEDIA SPONSOR:
ENCORE SERIES
MEDIA SPONSOR:
FAMILY NIGHT SPONSOR:
FAMILY NIGHT MEDIA SPONSORS:
SHOW SPONSOR:
