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Providence Business News



updated daily Sept. 23-29, 2013 Vol. 28, Number 25

$2.00 ©2013 Providence Business News Inc.

Change agents RISD and Brown students lead design conference.

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page 3


Ferry rivalry intensifies By Patrick Anderson


FRESH CATCH: Beaufort, N.C., fisherman Joe Rose’s trawler, the Susan Rose, offloaded squid all summer at the Town Dock, a Narragansett fish wholesaler. The vessel was in Rhode Island in part because of fishing restrictions in the South.

Point Judith gets out-of-town boost By John P. Lee Contributing Writer

The port of Point Judith, which has seen a steady reduction in the size of its local fishing fleet since the 1990s, received a much-needed economic boost this year from outof-town vessels. Hailing from mid-Atlantic ports from Wanchese, N.C., to Cape May, N.J., these vessels began coming in the spring

and used the Narragansett port through the summer in many cases to offload their squid or scallops and to take on fuel, ice and supplies. They came for one simple reason, they were following the fish. Fishermen from North Carolina to Newfoundland this year noticed a significant change in the distribution and movements of fish in the northwest Atlantic. “It seems the fish are heading to the north,” said BeauSee Fishery, page 30

The owners of Interstate Navigation and Rhode Island Fast Ferry are at it again. The two ferry operators, whose rivalry has shaped the commercial ferry market in Rhode Island for the past 15 years, are jousting once again over control of local waterways. Shuttling passengers to Block Island hasn’t been overly profitable in recent years, but both Interstate, owner of the Block Island Ferry, and Rhode Island Fast Ferry, owner of the Martha’s Vineyard Fast Ferry, want to add new routes to the island. Interstate plans to start a new highspeed service from Fall River next summer, while Rhode Island Fast Ferry wants to sail there from its base in the Quonset Business Park. Expanded ferry service looks like a positive for the communities involved, but it renews old questions about the impact of competition on the yearround slow ferry that brings Block Islanders, their cars and cargo to the island during the winter. Rhode Island Fast Ferry’s proposal to open a Quonset high-speed route – which would be the fourth high-speed ferry link to Block Island – has divided towns and business groups, prompting talk of “ferry wars” on the coast. See Ferry, page 14

Anniversaries a time to look within By Rhonda J. Miller


SET THE DATE: Embrace Home Loans employees, from left, Claudia Mobilia, Joe Muscarella and Mike Manley volunteered at Methodist Community Gardens as part of the company’s 30th anniversary day.

The trajectory of a company or organization sometimes shifts a few degrees around the time of a major anniversary, whether it’s 20, 25, 30 or 60 years. Company goals may not change much, be it offering a product or service, growing

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or establishing a niche in the industry or community. But a maturing organization often develops a natural deepening and expansion of mission that broadens or clarifies its course. “We’re a ‘think and do tank,’ ” Providence Plan Executive Director Patrick McGuigan said of the 20-year-

Main street

Firm a linchpin for client success. PAGE 10

old nonprofit that provides extensive data to serve as a foundation for informed decision-making for government, business and the public. “But at 20 years, we’re taking a serious look at how we can position ourselves to have a bigger impact on policy and people. I think


the thread of the discussion we’ve had so far is that ‘think and do’ is not enough. We have to be more intentional. “It’s about influence or impact,” said McGuigan. “If you want to make a difference, what difference do you want to make and why? See Anniversary, page 30

Inside: Newsmakers BizBest News Briefs Focus Section Sales Moves

4 10 13 18 24

Calendar People in the News Editorials Mackay’s Moral

26 27 28 28


Page 2 Sept. 23-29, 2013

Providence Business News contacting us

Inside this issue

400 Westminster Street, Providence, RI 02903

Family tours focus on Rhode Island experiences Brothers start tour company that highlights some of the most renowned culinary and tourist attractions in R.I.

Main phone: 401-273-2201 Subscriptions Services: 855-813-5805 President & Publisher Roger C. Bergenheim

Advertising 6

Tourists beat a steady path to R.I. during the summer 2013. Early estimates show a modest uptick, a promising sign in one segment of the Ocean State’s economy. 7 Health exchange affordability to get airing at PBN summit.


New Bedford is spotlighting its commercial-fishing industry in the 2013 Working Waterfront Festival Sept. 28-29.


FOCUS: CORPORATE OUTINGS With the increasing sophistication of computers and electronics, companies holding special events, off-site gatherings or executive retreats involving meetings, are increasingly looking to add a digital flair to the proceedings. 18 Offsite outings such as a trip to the Rock ‘n’ Roll Hall of Fame for one musical group can help boost employee morale. 18 Community service supplements corporate outings as way to foster team-building. 18 LIST: Rhode Island Restaurants 22 NEWSMAKER David A. Logan, dean of the Roger Williams University School of Law, talks about the importance of hands-on experience in legal education. 4 MAIN STREET Pawtucket company’s mix of creative services includes branding and Web design.



Daring to be bold at Yawgoo

COLUMNS & FEATURES Sales Moves 24 Calendar 26 People in the News 27 Q&A 27


Cranston Mayor Allan Fung, far left, and the Fungamaniacs celebrate after crossing the finish line at the third annual BoldrDash Mud Race. Held Sept. 1415 at Exeter’s Yawgoo Valley Ski & Water Park, the event attracted more than 2,000 adults and children who worked their way through obstacle courses. Pictured with Fung, from left, are Lynn Hall, president of BoldrDash Race LLC, and Fung’s teammates, Barbara Ann Fenton and Danny Hall.

Fax: 401-274-0670 Editor Mark S. Murphy 680-4820 Managing Editor Michael Mello 680-4826 Web Editor (Technology) 680-4836 Copy Editor Justin Sayles 680-4824 Staff Writers Patrick Anderson 680-4830 (Government, Manufacturing, Real Estate/Development)

Executive poll

Patricia Daddona

Employer-sponsored health care evolving?


(Hospitality & Tourism, Education/Workforce and Nonprofits)

Rhonda Miller


(Energy/Environment, Entrepreneurship, Financial Ser-

Does your company offer health insurance benefits to full- and/or part-time employees?

Moving forward, do you think insurance marketplaces will play a bigger role in health care?

Yes, full time 59.3%

Yes 63%

Researcher Barbara Lipsche 680-4838 Contributing Writers Richard Asinof

Not sure 29.6%


Yes, part time 0% Both 40.7%


(Health Care)

Production Director Darryl P. Greenlee Production Artist Christopher Medeiros

No 7.4%

680-4860 680-4868


No 0%

How concerned are you over the cost of these benefits? Very concerned 96.3%


Fax: 401-274-0270 Vice President, Sales and Marketing Christopher Santilli 680-4800 Marketing and Events Director Nancy Adeszko 680-4818 Events Coordinator Donna Rofino 680-4832 Senior Account Managers David C. Dunbar 680-4801 Jim Hanrahan 680-4816 Lisa Pagano 680-4806 Lauren Soares 680-4812 Advertising Coordinator Joyce Rylander 680-4810 1-855-813-5805

Will the Affordable Care Act affect the type of health coverage your company offers and to whom?

ADMINISTRATION Fax: 401-274-6580 Business Manager Michelle Fiori

Yes 70.4%

Somewhat concerned 3.7%

No 29.6%


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Not very concerned 0%

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The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries.

Index to This week’s Featured companies ATR Treehouse Audubon Society of Rhode Island

19 18

Blackstone Valley Tourism Council 11 Block Island Tourism Council 7, 14 Blue Cross & Blue Shield of Rhode Island 8, 18 Brown University 3 Cav Children’s Friend Coggeshall Farm Coldwell Banker Collette Vacations

6 30 30 26 18

Deep Sea Fish Discover Newport Dunkin’ Donuts Center

30 7 6

Embrace Home Loans Experience Rhode Island

30 6

Fancy Pants Event Planning Four Corners Arts Center Genesis Center Governor’s Workforce Board GTECH Hasbro Inc. High Output Inc. Independent Insurance Agents of Rhode Island Interstate Navigation Jardin and Dawson Inc. Lifespan Linchpin Mereco Technologies Group

18 30 21 13 19 15, 18 19

New Bedford Symphony Youth Orchestra

Partridge Snow & Hahn 30 Providence Biltmore Hotel 15 Providence Performing Arts Center 6 Providence Plan 1 Providence-Warwick Convention & Visitors Bureau 7 Quonset Business Park

26 1 9 15 10 8



RBS Citizens Financial Group 18 Rhode Island Fast Ferry 1 Rhode Island Hospitality Association 15 Rhode Island Philharmonic 30 Rhode Island School of Design 3 Rhode Island Trusted Choice 26 Rhode Island Veterans Home 30 R.I. Convention Center 6

R.I. Office of the Health Insurance Commissioner


R.I. Public Utilities Commission


Save The Bay


Serve Rhode Island


South County Tourism Council


Taco Inc.


The Business Development Co.


The Washington Trust Co.


Town Dock


Trinity Repertory Theater


United Natural Foods Inc.


University of Rhode Island


USI Insurance




Providence Business News is published weekly by Providence Business News, 400 Westminster Street, Provdence, RI 02903 (USPS 002-254) (ISSN 0887-8226) Periodical postage paid at Providence, R.I. POSTMASTER: Please send address changes to 400 Westminster Street, Providence, RI 02903.

Correction: A story in the Sept. 9 edition incorrectly listed the corporate name for Edesia Inc.

Providence Business News

Sept. 23-29, 2013 n 3


Design conference focus on ‘pause and effect’ By Rhonda J. Miller

and being immersed in the conference can have a positive long-term effect, Within the overarching goal of cre- said Hadik, who participated in two preating a better world, students from vious conferences. “It affected the way I Brown University and Rhode Island do research. I use the design process as School of Design have organized the a problem-solving tool,” said Hadik. “If sixth annual conference, A Better you’re stuck on an idea or problem, you World By Design, focused on the theme break it down, ask new questions and consider possible approaches.” “Pause and Effect.” The influence of an innovative group “The theme is to encourage students and professionals of all backgrounds can be powerful, said Hadik, who is collaborating on organization to put down the prodof the student-run conferucts they’ve been workence with co-chair Hannah ing with and spend three Bebbington, a Brown Unidays learning new skills, versity economics major. meeting new people and Affiliated with Brown looking at things in a new Engineers Without Borlight,” said Alexander Haders, the conference spotdik, co-chair of the conferlights speakers who are inence, which runs Sept. 27novative in their approach 29 on the campuses of the to social issues, education, two colleges. technology, business and A Better World By design. Design brings together Speakers include Danengineers, designers, enALEXANDER HADIK iel Feldman, who has trepreneurs, policymakworked with Architecture conference co-chair ers, academic leaders and for Humanity; Alexander students to collaborate on Eaton, CEO of Sistema Bila limitless range of problems, policies bolsa, who is commercializing a new and issues. A team of collaborators at the con- small biodigester to convert organic ference, for instance, might design new waste into renewable energy and orapps for a cellphone with entrepreneur- ganic fertilizer; Juliette LaMontagne, ship in mind, said Hadik, a computa- a New York City public school teacher tional-biology major planning to gradu- and Columbia University professor who works with youth and in design, ate from Brown in 2015. Stepping back from the daily routine education and entrepreneurship and

‘If you’re stuck on an idea or problem you break it down, ask new questions.’


BETTER OFF FOR IT: Participants at A Better World By Design 2012, which brought together students from around country with professionals in architecture, engineering, education, research, technology and business.

Greg Nemes, a Rhode Island School of Design architecture graduate. The conference will showcase the winning design in a challenge for a project that transforms the second floor and yard of the Billy Taylor House, the former home of a local youth mentor, that is now a local community center in Providence. The project aims to find the best use of space in the house in the Mount Hope neighborhood as a place to meet, educate and inspire local youth. The winning designer will work with the Billy Taylor Project to implement the design. A Better World By Design has grown to have a national and international

reach, both in speakers and conferees, with 32 colleges and universities represented last year. The “Pause and Effect” theme encourages people to take time to consider consequences of actions to deal with major issues, such as climate change, health care or the economy, Brown University junior Anna Plumlee, the conference’s participant-experience coordinator, said in an Aug. 14 blog on the conference website. “Pause and effect is also a call to action … a series of small, direct actions we each can make in our everyday lives to improve them,” she said. n

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Page 4 Sept. 23-29, 2013


Providence Business News

Hands-on learning now crucial part of legal education By Patrick Anderson

the number of law schools competing for them has gotten larger. That’s a challenge for a manager, when there are fewer customers to buy your product and more competitors in the marketplace.

David A. Logan has been in charge of Roger Williams University School of Law for a decade, half of the school’s existence and an unusually long run for a law school dean. This past summer, Logan announced that the upcoming academic year will be his last as dean as he’ll focus exclusively on teaching law at Roger Williams next fall. In a decade at Roger Williams, Logan has improved the rate of graduates passing the bar exam and developed the school’s realworld-learning programs. His departure will come at another moment of change for the law school, which expects to move its Providence campus (along with other RWU departments located in the city) to a location with more space for the growing practical programs.


LAW AND ORDER: David A. Logan, dean of the Roger Williams University School of Law, said being “totally engaged in the job” has kept him in the position for a decade.

you what school you went to, you just have to write good answers. The thing I am most proud of is we were turning out classes in the 50 and 60 percent range and now we are in the 80s and 90s.

PBN: The average deanship is around four years; you’ve stayed 10. Why did you stay so long and why are you stepping down now? LOGAN: I stayed so long because I am totally engaged in the job. As a young school, there was a lot to work on. The first half was spent on two tasks: one was getting us membership in the Association of American Law Schools, and that process succeeded, as did our American Bar Association inspection. That was the first five years. And then the next five years was focused on improving outputs for graduates.

PBN: What has changed about Roger Williams Law School that’s made that possible? LOGAN: We ramped up student support. We were very thin. We had terrific faculty but not much infrastructure around the faculty. So things like career services, a director of diversity [and] beefing up the Feinstein Center all played a role in making students happier here and improved their success.

PBN: That’s the rate of graduates passing the bar, right? LOGAN: That’s the way you measure a law school. Virtually every student who graduates sits down in July and takes the bar exam. Bar examiners don’t ask

PBN: How has the business of law school changed, at Roger Williams and nationally, since 2003? LOGAN: The primary difference is the pool of qualified applicants has gotten smaller while

PBN: Why are fewer people applying to law school? LOGAN: Several factors, but one of them certainly was relentlessly negative media coverage about how law schools don’t prepare students for the practice of law and how the job market for those who do graduate is terrible, making it tough for students to pay back loans. I actually saw that conversation evolve in my own home with a son in his 20s. The idea of law school was something he was seriously thinking about and changed to something where he said, “Why spend all that money and then not be able to find a job?” That’s a big change. PBN: How do you counter that perception? LOGAN: One of the ways law schools are tackling this is paying closer attention to the third year of law school. The first year is spent on basic law principles and developing analytical skills. The second year is dedicated to more specialized courses where you build a foundation. There is always a lot of talk about the third year and the criticism has always been that the third year is a kind of smorgasbord where students take whatever interests them regardless of whether it will prepare them for the practice of law. That has changed at almost all law schools and certainly has changed at Roger Williams. …

We have ramped up the opportunities for students to learn by doing, or hands-on, experiential learning. Practicing lawyers and judges want you to have that. … An example of this is a program we started last spring that places our graduates in the offices of corporate council. So a thirdyear law student here works with the Red Sox, another works with CVS, another with the Kraft Group, which owns the Patriots. There are 10 or 11 companies. PBN: As public dollars are stretched, it seems law schools are playing a larger role in providing legal services for lowincome defendants and other public functions. Do you see that continuing to increase going forward? LOGAN: We have a longstanding relationship with Rhode Island Legal Services and have had placements there since the beginning. We have an immigration clinic that provides free representation to folks in immigration troubles and our criminaldefense clinic. Then at a one-stepremoved level we have the pro bono collaborative that has gotten national recognition for its ability to link large law firms with communitybased organizations and lawstudent labor. … As long as there are people in the community who need assistance, there will always be a place for things like the pro bono collaborative and immigration clinic. … Criminaldefense work for indigents will be there regardless of whether a Fortune 500 company moves to Providence. n

We have ramped up the opportunities for students to learn by doing.

INTERVIEW David A. Logan POSITION: Dean of Roger Williams University School of Law BACKGROUND: Raised in the Washington, D.C., area, Logan took a steady path through academia to a faculty position teaching law at Wake Forest University for 20 years. He’s been the dean of Roger Williams University School of Law since 2003. EDUCATION: Bachelor’s in political science from Bucknell University in 1971; master’s in public administration from the University of Wisconsin in 1972; law degree from the University of Virginia in 1977 FIRST JOB: Serving food at the U.S. Department of the Navy snack bar RESIDENCE: Tiverton AGE: 63

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Sept. 23-29, 2013

Providence Business News n 5

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Sept. 23-29, 2013

Family tours focus on R.I. experiences The hosts of “The Rhode Show” asked me on air about my favorite restaurants and my impression of Rhode Island in general. We were chatting about their annual search for a third co-host and what qualifications might be needed. According to the hosts a knowledge of the state, including its food scene, is a plus. They suggested to those who might be Bruce Newbury seeking the position to go out and “have a Rhode Island experience.” There are three Rhode Islanders who have created a virtual industry doing just that. Experience Rhode Island is ostensibly a transportation service to bring foodies as well as visitors in general to some of the key attractions around our state. But it is also a guided tour of some of the things that make Rhode Island the unique place we all love. Ted, Jonathan and Timothy Stricklin are three brothers who grew up in Rhode Island. Their family often entertained out-of-town guests, who they treated to tours of their favorite attractions around the state. The Stricklins brought their visitors everywhere, from Federal Hill to the Newport mansions. BusinessOLBAd 5/8/13 10:37 to AMtheir Page The guests looked forward

Dining Out

Rhode Island excursions. Soon the brothers found themselves in demand to give their tours to other people’s guests, as well as some lifelong Rhode Islanders. All found their memorable day or evening an experience they long remembered and recommended to others. Finally, the family decided to make Experience Rhode Island their full-time job. They created several unique itineraries and their gleaming, white tour bus is a familiar sight from the cities to the beaches. The business seems to have overcome some of the pitfalls that hampered previous tour operators who have attempted to overlay a public or semi-public transportation system over the city’s already crowded streets and traffic patterns. Since downtown Providence has still not yet transformed into a vibrant residential community, the potential passenger base must come from the suburbs. This means locating shuttle pickup points out of town or near highway exits at the city limits. Either has the potential to make the service cost prohibitive when added into the evening’s tab for dinner, drinks, theater tickets and the like. Experience Rhode Island and the Stricklins came up with the solution in a real Rhode Island manner – free parking on state property. Shuttle passengers may park and meet the transport at the state-offices parking lot off Exit 23 from Interstate 95. There are other 1 locations to hop on along the route.

WaterFire is a Rhode Island experience specialty.


SITE SEEING: Brothers, from left, Ted, Jonathan and Timothy Stricklin run Experience Rhode Island, which showcases locations that include Dunkin’ Donuts Center, Providence Performing Arts Center, Trinity Repertory Co., Federal Hill and Thayer Street.

Destinations include the most popular attractions around the city, Dunkin’ Donuts Center, Providence Performing Arts Center, Trinity Repertory Company, Federal Hill and Thayer Street. Shuttle drivers are familiar with city landmarks and offer descriptions en route. Passenger tickets are valid all evening for unlimited getting on-and-off from 5 p.m. to 1 a.m. Providence’s world-class attraction WaterFire is a Rhode Island experience specialty and has become a signa-

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ture service. For the remainder of the season, the Experience will donate $5 to WaterFire Providence for every $10 adult ticket sold on WaterFire nights. This has enabled some Providence restaurants such as Cav in the Knowledge District and some Federal Hill eateries to become so-called “WaterFire restaurants,” offering parking for their dinner patrons who utilize the Experience shuttle on WaterFire nights. Ted Stricklin says this is just part of the story. “As one of the many tourism and hospitality businesses that benefits from WaterFire, my brothers and I wanted to create a program with WaterFire that will grow our business and support the nonprofit organization at the same time,” he explained. “We’re offering visitors convenience and rich Rhode Island experiences.” The Experience does not limit its support to nights when the braziers are lit. Even on non-WaterFire nights the service donates $1 for each ticket sold on all its runs. There are other tours, including daytime tours that offer the experience of exploring Providence, as well as one that takes visitors to Newport for the day. The Experience’s Providence Dinner Tour consists of a progressive three-course dinner tour of three of Providence’s outstanding restaurants. Available Monday through Friday, the cost includes dinner, gratuity, tax and the tour but does not include the purchase of alcoholic beverages. The trip can be done on impulse as the cutoff for reservations is six hours before departure, which is at 6 p.m. from the Visitor Information Center at the R.I. Convention Center. Guests from South Carolina, Michigan, Indiana and Missouri, as well as New Yorkers have all posted compliments online about Experience Rhode Island. And my answer to the question about my favorite restaurant? There are too many categories of Rhode Island restaurants to even begin to narrow it down. I talk about all my favorites on the radio every week. Hope to see you at one of them soon. n Bruce Newbury’s “Dining Out” food and wine talk radio show is heard on WADKAM 1540 and on line and mobile app on iHeartRadio. He can be reached by email at

Providence Business News

Sept. 23-29, 2013 n 7


Positive signs for R.I. tourism By Rhonda J. Miller

Tourists beat a steady path to Rhode Island during the summer 2013, from beaches to cultural events and historic sites. While early estimates show a modest uptick overall, the approximations are, at the very least, a promising sign in one segment of the Ocean State’s sluggish economy. Even before the official numbers for the summer season come in – it takes two months for them to be tabulated – early season counts and informal estimates show Rhode Island’s tourism industry holding its own or strengthening in some regions. “For fiscal year 2013, which ended June 30, we had an 18 percent jump in hotel tax revenue over fiscal year 2012,” said Jessica Willi, executive director of the Block Island Tourism Council. Mid-July into late August were very busy on Block Island, with the traditionally slow last week in August still busy this year, she said. Block Island has seen a substantial increase in hotel tax revenue since 2010, with an upswing in 2011, a nearly flat year in 2012 and then the dramatic jump into 2013, she said. “Travel is all about disposable income. Here on Block Island, and in talking to people in the tourism industry across the country, it seems we’re getting back to prerecession levels,” Willi said. A growing appetite for cultural events, and Rhode Island’s wide JESSICA WILLI palette of ofBlock Island Tourism Council ferings, is a executive director trend tourism leaders credit for some of the steady stream of visitors to the state. “Our summer baseline is mostly meetings and conventions, along with some leisure travelers. We’re seeing, in the past several years, that programming draws people in,” said Kristen Adamo, spokesperson for the Providence-Warwick Convention & Visitors Bureau. “Cultural and artistic programming kind of fills in our leisure niche. Always, they come for WaterFire,” said Adamo. “They also come for events like the July Fourth fireworks and philharmonic at India Point, for ethnic festivals, for the AS220 Foo Fest and for the [Rhode Island School of Design] Museum.” Hotel occupancy for Providence was 78 percent in June 2013, down slightly from about 81 percent in June 2012, when several unusually large conventions filled rooms, according to Adamo. Occupancy in Providence hotels was about 77 percent in July 2013, up from about 71 percent in July 2012. Hotels in Providence had more than a 90 percent occupancy every Saturday night in July 2013, a promising sign, since Saturday nights are generally booked by leisure travelers, she said. Scientifically oriented conventions are a big segment of Providence hotel bookings, Adamo said. July confer-

‘Travel is all about disposable income. … It seems we’re getting back to prerecession levels.’

ences included the Council of Engineering and Scientific Society Executives, which booked 1,008 hotel-room nights, and the American Society of Plant Biologists, which booked 2,732 hotel-room nights. August proved to be no slouch for conventions in Providence, with one conference alone, the International Association for Identification, sometimes called real-life “CSI,” booking 4,621 hotel-room nights, said Adamo. Newport will see at least a small increase in tourism for this past summer, although the tourism season in the seaside city is far from over, with September and October traditionally two of the busiest months, said Evan Smith, president and CEO of Discover

Newport, a business name used by the Newport County Convention and Visitors Bureau. “We had a slow start in June, but we were really helped out by some good weather in July and August,” said Smith. Discover Newport looks at tourism through the lens of seven categories: dining, lodging, attractions, shopping, recreation, transportation and special events. “In June, almost all seven of those categories were influenced by poor weather, but as the summer progressed, Mother Nature was working with us,” said Smith. Discover Newport is funded by the lodging tax.


A BREEZE: The schooner Madeleine sails past Hammersmith Farm, site of the 1953 Newport wedding reception of John F. Kennedy.

“So far, we’re right around that 2 percent [lodging tax] increase over last year and I think the hotels had a strong August, so we may be up more than 2 See Summer, page 11


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Sept. 23-29, 2013

health care

Exchange affordability to get summit airing By Natalie Villacorta

choose, the way health insurance is provided and how it is paid for is changWhile most large employers don’t in- ing dramatically, Andruszkiewicz said. tend to change their health-insurance The health-insurance industry is shiftplans with the opening of the health- ing from being a wholesale business benefits exchange Oct. 1, small busi- where employers buy insurance on nesses struggling with the affordability behalf of their employees to being a reare trying to understand what their op- tail business where individuals choose their own plans, he said. tions will be on the new exchange. “Employers have been the parents They’ll get answers at the PBN Summit on the Health Benefits Exchange and we’ve all been the children for a on Sept. 25. Panelists include Chris- long time. And now the parents are lettine Ferguson, HealthSourceRI direc- ting us out of the nest,” he said. tor; Patrick Canavan, USI Insurance The result is a larger pool of individsenior vice president; Peter Andrusz- ual purchasers – Blue Cross’ consumkiewicz, Blue Cross & Blue Shield ers of their individual product are goof Rhode Island president and CEO; ing to multiply by three or even seven Kathleen Hittner, Rhode Island health- times what they have today – 16,000 insurance commissioner; and Philip people – “overnight,” Andruszkiewicz Papoojian, president and chief operat- said. Over time there will be even more ing officer of Mereco Technologies growth, he predicted. “How fast that Group and chairman of the Smaller happens is kind of like a crap shoot, we Business Association of New England. don’t really know yet.” Papoojian’s biggest concerns are preEmployees will have mium costs and employee new responsibilities, but literacy about health inthey will be able to get surance, which he called help from HealthSourceRI “abysmal.” He said there – in person, on the phone, would have to be a “very, or over email – about covvery compelling financial erage and providers, Fercase” for him to switch guson said. his 32 employees’ current Ferguson said that half plan. of the 30,000 small busi“We always put the emnesses in the state offer ployee ahead,” he said, exhealth insurance, coverplaining that he wouldn’t ing about 110,000 lives. want to add to their finanAnother 42,000 employcial burdens or responsiees and their spouses are bilities by asking them to eligible for those employchoose their own plans. er plans. These lives, plus Papoojian and other the 90,000 employees (and small-business owners spouses) whose smallhave a couple of options. business employers don’t They can keep their curcurrently offer health inrent commercial group surance could add up to plans, they can switch to another 132,000 lives covone of the 16 plans that will be sold on the Small PETER ANDRUSZKIEWICZ ered. Blue Cross & Blue Shield Business Health Options But since this hasn’t of Rhode Island Program (SHOP), or they been done before, Fergucan drop coverage all toson said, she doesn’t know president and CEO gether and send their emhow many will actually ployees to the exchange to participate. And she won’t know for purchase individual plans. a while, she said, because unlike inBrokers will continue to help their dividual enrollment, which will hapclients determine what’s most afford- pen during a set period of time (Oct.1 able and best for their employees, Can- to March 31), businesses renew their avan said. They will continue to be paid health plans throughout the year. by carriers at current rates no matter But Ferguson said that at events she if their clients choose to stay off or go has been hosting for small businesses onto the exchange. HealthSourceRI will about the exchange, “at least half” not be providing brokers with addition- of the employers have been asking, al compensation for bringing custom- “When can I sign up?” ers to the exchange, but it will provide “I can’t for the life of me find out them with support, Ferguson said. why a small-businessperson wouldn’t If small businesses choose to obtain want to do full employee choice unless a group plan on the exchange, they can they felt their employees weren’t up for opt for the “full choice” model. Under making the decision,” she said. this model, which Rhode Island will be “When they come into the exchange the only state implementing, employers choose a plan and set their monthly and they elect full employee choice the contributions – say $100 toward a Blue possibility of actually seeing change in Cross bronze plan. Their employees the cost and in the system exponentialcan choose that plan or opt to put the ly increases,” she said. Ferguson wants people to know that employer funds toward a different plan. Or employers may choose to stop the opening of the exchange represents providing health insurance all to- “the beginning” of health care reform gether if they determine that they and in the state. The next phase involves their employees can save money and examining the cost and quality of the get better coverage on the exchange. health plans and health outcomes. PaThey may provide a monthly stipend tient-centered medical homes, which or raise salaries so that employees can aim to transform the delivery of pripurchase individual plans on the ex- mary care through a team of providers, will play an increasingly important change. No matter what option employers role in the future. n Contributing Writer

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Providence Business News

Sept. 23-29, 2013 n 9

marine industry

Festival honors N.B. working waterfront By Rhonda J. Miller

Waterfront Festival on Sept. 28-29. The festival is a salute to the city’s She never worked on a fishing boat, commercial fishing industry, which but CPA Anne Jardin knows the fish- generates about $5.5 billion in economing industry inside out from her work ic impact annually for the region, based at Jardin and Dawson Inc., in New on 2010 data, said Laura Orleans, direcBedford, which provides an extensive tor of the Working Waterfront Festival. “We are the No. 1 port in the nation range of financial services for those in terms of dollar value of landings. who work on the water. “You can’t deliver mail to fishing This is largely due to the scallop industry, with scallops selling boats. We do everything for about $12 per pound at from getting their mail, to auction,” said Orleans. paying for ice and fuel, to Not all of the 300 boats tax work, to payables and docked in New Bedford receivables,” said Jardin, are actively fishing, but a New Bedford native who the port and related busilives in Dartmouth. nesses have earned recogFrom Jardin and Dawnition as a hub port servicson offices across the ing boats from Virginia to street from the state pier, Maine, said Orleans. Jardin has seen a lot of While the available serthe owners of small boats vices are outstanding, the go out of business and sell industry is challenging, their boats as the industry SHAWN MACHIE said Capt. Shawn Machie, shifted to new regulations, New Bedford fisherman of the F/V Apollo, who has high fuel and other operatbeen fishing since he was ing costs. “One of the things that’s changed is a teenager. “We make good money when we’re that the boats could go fishing whenever they wanted to, but now they have scalloping. You can make $100,000 in a certain number of days at sea or oper- three months,” said Machie. “But the groundfish regulations are killing us.” ate under quotas,” said Jardin. “The bad information the governSome of the changes Jardin has witnessed will be in a display that includes ment is getting from surveys is shutcharts of changing fuel prices and cop- ting us down,” said Machie. “They go ies of payroll settlements from many out on a boat with people who aren’t years at New Bedford’s 2013 Working fishermen and use the wrong nets to

‘The bad information the government is getting from surveys is shutting us down.’


PUTTING IN WORK: New Bedford’s 2012 Working Waterfront Festival, an annual salute to the city’s commercial-fishing industry.

take stock assessments,” said Machie. “Then that wrong information trickles down to make the rules.” And the three months of good scalloping is hard work. The scallop-shucking contest at the Working Waterfront Festival, which Machie participated in last year, is a reflection of the speed and hard work required on the boat. “In fishing, it’s how much you catch. In scalloping, it’s how much you cut,” said Machie, which means how fast you can shuck. Scalloping doesn’t leave much time for sleep. Even the 24-hour day is tossed overboard. “We usually work 14 or 15 hours, then sleep for four hours. We don’t go by regular days out there,” said Machie. “We divide the crew into two groups

and it’s nonstop around the clock.” Fisherman Louis Lagace, who lives in Portsmouth and docks his boat, the F/V Mariette, in New Bedford, has had a more stable time in the fishing industry than others because he’s stuck to sea clams for years and the price doesn’t fluctuate very much, he said. Lagace will be down at the Working Waterfront Festival to offer information about sea clams. “A lot of people don’t know clam strips come from sea clams,” said Lagace, who says most people are surprised by the 6- or 7-inch clams. “Adults and kids say, ‘I never saw a clam that big.’ ” n


Page 10 Sept. 23-29, 2013

Providence Business News

What’s best: incubator or accelerator? Recently, I was asked to address a group of executive MBA exchange students at UCLA’s Anderson School of Management. These midcareer individuals from France and Germany were interested in American-style entrepreneurship and our vast network of business “incubators” and Daniel Kehrer startup “accelerators” in particular. One question they had was about the difference between incubators and accelerators, and it struck me that most entrepreneurs in the U.S. probably don’t know the answer either. But for startup business owners seeking a jump-start from one of these entities, the differences loom large indeed. New business incubators, of course, have been around for decades and there are thousands of them nationwide. They even have their own professional organization, the National Business Incubation Association (, with 1,900 members worldwide. Accelerators, on the other hand, are a much newer breed and have concentrated in major startup hotbeds such as New York, Los Angeles and Silicon Valley as well as cities that include Dallas, Seattle, Chicago, Boston and many others. Here is a rundown of the differences separating these two: n Primary backing. Accelerators are strictly private entities looking for big commercial hits. Incubators are often run by educational, governmental or other nonprofit entities charged with fostering local or regional economic growth. n Advice/mentoring. Accelerators pride themselves on their deep rosters of high-powered mentors who’ve already built highly successful businesses from the ground up. Incubators may also offer advice and counseling, but generally not at quite the level that many accelerators offer (they do, after all, have money on the line). n Business types. Accelerators tend to focus on high-potential technology and other leading-edge types of businesses. Incubators have a broader mandate and will accept businesses of nearly all types, including those with a local focus only. n Pressure level. Accelerators are by their very nature high-pressure situations. Businesses are expected to make big strides in just three to six months to achieve “escape velocity” that will take them to the next stage. n


Daniel Kehrer can be reached at


PINNING THEM DOWN: Rhode Island-based Linchpin has made a name for itself working with companies both locally and across the country. Pictured above are Linchpin employees, clockwise, starting at bottom: Company principals Michael Chevalier, Jason Narciso and Aaron Ware; Senior Project Coordinator Jennifer Kusiak; senior WordPress engineer Jonathan Desrosiers; and senior designer Mary Beth Murphy.

Firm a linchpin for client success Pawtucket co.’s mix of creative services includes branding, Web design By Rhonda Miller


company built by three Rhode Island natives is bound to be committed to growing in the Ocean State, although that growth comes from clients all over the U.S. “We’re based in Rhode Island, but we have clients in Massachusetts, New York, Michigan and California,” said Aaron Ware of Coventry, one of Linchpin’s three owners. “The Web is so big, we like to say we work everywhere,” said Ware. “We don’t have a sales team. Our clients are mostly by word of mouth.” Some of Linchpin’s projects do start out locally, often with the Providence startup-accelerator Betaspring. “We started working with Autobike on their website and arranging photography for them,” said Michael J. Chevalier of Providence, one of the Linchpin partners. Autobike, an automatic-shifting bicycle founded on the goal “evolve the bike,” was created by two men from Detroit. The bikes are now selling across the country. “They went back to Detroit and we still work with them,” said Chevalier. “We’ve worked with some other startups on brand development, marketing strategies and e-commerce. It’s fun to work with companies like that. They’re enthusiastic about their projects and we can see them grow.” Linchpin has done work for Smithfield-based FGX International, one of the world’s leading designers and marketers of many brands of sunglasses, including Foster Grant. Linchpin also works with East

COMPANY PROFILE Linchpin OWNERS: Aaron G. Ware, Jason Narciso, Michael J. Chevalier TYPE OF BUSINESS: Marketing and Web development LOCATION: 80 Fountain Street, Suite 210, Pawtucket EMPLOYEES: Six full time YEAR ESTABLISHED: 2006 as Digital Octane, expanded services and rebranded as Linchpin in 2011 ANNUAL SALES: WND

Greenwich-based Civil, a skate, shoe and clothing shop that’s expanded to a second store in Providence. Focusing on its range of talent, skills and creative ideas, Linchpin does collaborate with other creative professionals to complete the range of needed skills for client needs. The name Linchpin symbolizes a network of services and clients, held together by a strong and simple device. “A linchpin is a very simple piece of metal that holds together a complex machine, like an axle in a car,” said Ware. “We offer our clients a lot of services, like website creation, branding, application development, e-commerce, social media campaigns, iPhone apps,” said Ware. Ware’s talent for technology first attracted collaborators and clients and evolved into Digital Octane, the more technically oriented forerunner of Linchpin. It was the skill sets of the three current owners that turned out to be the right mix for a more-permanent collaboration.

“One reason for the partnership is you can only freelance for so long and then from a business standpoint, you decide it’s better not to go it alone,” said Chevalier. “Our partnership allows each of us to do what we do best.” “I was building websites and doing production and email marketing,” said Linchpin partner Jason Narciso of East Greenwich. “Our collective work puts everything together.” Putting it all together and building both its client and employee bases convinced the three owners to move Linchpin into new quarters in a renovated mill in Pawtucket in August. “We looked for a place for eight months in downtown Providence, in Warwick and in East Greenwich, where we were before,” said Ware. “We found that the price-point of Pawtucket, as well as the location, works for us,” said Ware. “We want to get more talent in.” In addition to the three owners, Linchpin has three other employees and is looking to bring the total to 10 in the next six months and up to 20 in the next couple of years. Rhode Island’s well-known skills gap, where jobs lay open because welltrained employees are not available, has hit Linchpin. “We have two employees from Massachusetts and we’ve cut down their commute with our move to Pawtucket,” said Ware. “We have good colleges and some good vocational schools in Rhode Island [but we also] look outside the state for talent. “Our very first employee that we hired first worked as our intern. When he graduated from Salve Regina, we put him on the payroll,” he said. n

Sept. 23-29, 2013

Providence Business News n 11


Manufacturing rebound led by autos, furnishings Bloomberg News Factories turned out more cars, appliances and home furnishings in August, propelling the biggest increase in U.S. industrial production in six months and indicating manufacturing will contribute more to the expansion. Output at factories, mines and utilities rose 0.4 percent after no change the prior month, a report from the Federal Reserve showed last week in Washington. Manufacturing, which makes up 75 percent of total production, advanced by the most this year. The figures showed strength in housing and autos is rippling through the economy, with a measure of appliance and furniture output climbing to the highest since 2009 and vehicle assemblies growing at the fastest pace in six years. A pickup in global markets and stronger consumer demand would help spark further progress in the sector that struggled earlier this year. “Manufacturing should be a pretty decent contributor to growth over the second half of the year,” said Brett Ryan, a U.S. economist at Deutsche Bank Securities Inc. in New York, whose firm is the second-best forecaster of production for the past two years, according to data compiled by Bloomberg. “You have an elevated level of unfilled orders, so that bodes well for production.” Another report from the Fed showed

Summer from page 7

percent over last year,” said Smith. A standout in Newport tourism has been the mansions, he said. Innovative programming and activities, an excellent marketing plan and the undeniable quality of the mansions all contributed to the standout year, said Smith. “There’s always something new at the mansions. They have a flower show, a food and wine festival, really interesting lectures and they’re adding new languages on the headsets for the tours,” said Smith. Summer tourism was strong overall in the 11 towns and many miles of beaches in the territory of the South Kingstown-based South County Tourism Council, said President and CEO Myrna George. “My sense is that we’re up about 7 percent or 8 percent over last year, even though we don’t have the final numbers yet,” said George. “We’ve had extraordinarily wonderful weather for the last two summers and that combined with some more consumer confidence to give us a bit of a bounce for the past two years,” said George. “In addition to our beautiful beaches, I think part of it is the array of offerings, from a five-star hotel like the Ocean House to lots of lodging choices along I-95 to fabulous bed-and-breakfasts.” Regional tourism councils are a major factor in keeping visitors coming in for the wide variety of seaside, culinary, historic and cultural attractions

manufacturing in the New York region expanded less than forecast in September even as orders and sales grew at a faster pace. The Federal Reserve Bank of New York’s general economic index eased to 6.3 from 8.2 last month. Readings greater than zero signal expansion in New York, northern New Jersey and southern Connecticut. A gauge of the six-month outlook advanced to the highest since April 2012. The median forecast in a Bloomberg survey of 85 economists called for a 0.5 percent advance in August industrial production. Manufacturing, which accounts for about 12 percent of the economy, climbed 0.7 percent after falling a revised 0.4 percent. July factory output was previously reported as a 0.1 percent drop. Last week’s Fed report also showed that capacity utilization, which measures the amount of plants that are in use, increased to 77.8 percent from 77.6 percent the prior month. The output of motor vehicles and parts jumped 5.2 percent after a 4.5 percent decrease a month earlier, last week’s report showed. Automaker assemblies increased to an 11.25 million annualized rate last month, the fastest since June 2007. Manufacturing excluding autos and parts increased 0.4 percent after a 0.1 percent drop. n in the state, but that’s not enough, from George’s perspective. “The state division of tourism exists on a meager stipend from the [R.I.] Economic Development Corporation,” said George. “The state division has been hobbled compared to the rest of the states in the nation. We would be even more successful if we had a strong state division of tourism.” Some regions depend substantially on state tourism marketing. “We don’t have a large promotional budget, so we rely on our state’s overall tourism campaign,” said Bob Billington, CEO and founder of the Blackstone Valley Tourism Council, based in Pawtucket. “We depend on the state’s advertising to get people to say, ‘Oh, Rhode Island, I’ve got to see what’s going on there,” said Billington. “We invest in programming to bring visitors to Blackstone Valley.” The boat tour of the Blackstone River is big draw, Billington said. Other attractions luring visitors include freshwater lakes for swimming, the increasingly popular bicycle trail along the Blackstone River, the Museum of Work and Culture in Woonsocket and historic Slater Mill. “We’re up more than 5 percent this year over last year, just in hotel occupancy rates through June,” said Billington. That’s based on nine hotels in the region. “July and August numbers will be better, so we’ll probably be close to 6 percent or 7 percent over last year,” said Billington. “We’re getting good visibility and we’re in an upswing,” said Billington. “And we’re not just a summer destination.” n

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Providence Business News

12 n

Sept. 23-29, 2013

LAST CALL FOR RESERVATIONS… For the PBN Summit on the Health Insurance Exchange The future of health insurance and how we buy it has arrived. Now is the time to get the most up-to-date information – just days before the exchange opens.

Wednesday, September 25, 2013 8AM-10:30AM | Crowne Plaza Reservations at The Summit features an in-depth presentation on the Health Benefits Exchange: What Employers should look for; What plans will be offered; Who can purchase online; How payments are handled, and many more details. The panel presentation and discussion will be followed by a question and answer session with the audience. The panel discussion and event is moderated by PBN Editor Mark Murphy.


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Sept. 23-29, 2013

Providence Business News

Rhode Island & Massachusetts News Briefs

Fitch assigns best short-term rating to $800M in Mass. notes NEW YORK – Fitch Ratings assigned an F1+ rating – its best short-term rating – to three Massachusetts generalobligation revenue-anticipation notes totaling $800 million for fiscal 2014. The notes were scheduled to sell through competitive bid last week. In announcing the rating, Fitch highlighted the state’s strong projected receipts as a key factor. “Massachusetts benefits from a strong and wealthy economy and prudent financial management,” Fitch said in a statement. “A comparatively high liability burden is partially explained by the above-average role played by the commonwealth in relation to local levels of government when compared to most other states.” The state’s financial position has stabilized in recent years following a period of steep revenue decline during the worst of the recession, Fitch said. The ratings agency said it believes that Massachusetts retains “significant flexibility” to address budget underperformance and has repeatedly demonstrated its commitment to do so.

Mass. gets $21M from ‘underground’ economy BOSTON – Mass. Labor and Workforce Development Secretary Joanne F. Goldstein this month said the state has recovered more than $21 million over an 18-month period in owed revenue recaptured through the Joint Enforcement Task Force on the Underground Economy and Employee Misclassification. Gov. Deval L. Patrick established the task force in 2008 to address employer fraud and misclassification. The task force is composed of various state agencies that work together to reduce fraud and abuse within the “underground economy,” a term often referred to those individuals and businesses that choose to conceal or misrepresent their employee population to avoid responsibilities related to wages, payroll taxes, insurance, licensing, safety or other regulatory requirements. Often the employees are mischaracterized as independent contractors or paid in cash to avoid these obligations. The underground economy also encompasses other activities such as tax evasion, payroll fraud, under-the-table work and wage theft. According to a statement, notable recoveries included the collection and disbursement of $1.17 million in unreported wages by subcontractors on the Marriott Copley Place, Boston (Host Hotels) renovation project, following a Joint Task Force investigation that began in the fall 2011. Task-force agencies also identified sub-minimum wage payments to workers; employers without workers’ compensation insurance policies; misclassification of workers; and unpaid unemployment insurance taxes by contractors and subcontractors working on the renovation project.

Work initiative targets students, unemployed PROVIDENCE – The Governor’s Workforce Board has launched the first phase of its new Rhode Island Work Immersion Program, an initiative that aims to provide subsidized work opportunities for Rhode Island college stu-

dents and unemployed adults. Proposed by Gov. Lincoln D. Chafee and approved by the General Assembly, the $500,000 program expects to subsidize more than 250 work placements in fiscal 2014. The first phase of the Work Immersion Program will support the expansion of paid internships for college students by providing a 50 percent wage subsidy to participating businesses. To be eligible, internships must either provide college credit or receive an endorsement from the intern’s higher education institution. Work opportunitites must pay between $7.75 and $20 per hour, and can range in duration from 45 to 200 hours. Bonus funding will be available to businesses that permanently hire the intern upon completion of the internship. The second phase of the Work Immersion Program will provide a 50 percent wage subsidy to employers that provide a 200-hour paid “work experience” to unemployed adults. Participants must be referred by either a public- or private-sector program serving unemployed Rhode Islanders. As with college students, employers that permanently hire the unemployed adult will receive bonus funding.

Patrick: Tech tax should be repealed BOSTON – The state’s controversial “tech tax” needs to be “repealed and replaced,” Gov. Deval L. Patrick told the Boston Herald last week, a shift from his previous stance. “The solution is not just to repeal, but to repeal and replace and that’s the part we’re all working on together,” said Patrick, who this month had a closed-door meeting with business leaders urging action to kill the new 6.25 percent tax on software services. “The consensus in the room probably was that replacing it with something was the better way to go. And I think the hard part now is to figure out what to replace it with.” According to the Herald, Patrick’s statement comes amid a growing outcry from the tech industry, Republicans and even some Democrats to reverse the law passed in July as part of the $500 million transportation financing bill. Patrick did not specify how he prefers to “replace” the $161 million the state is counting on the tax generating.

Save The Bay receives $72,000 federal grant PROVIDENCE – Save The Bay has received a federal grant of nearly $72,000 to support its environmentaleducation program, The Associated Press reported last week. The Rhode Island group, which works to protect Narragansett Bay, says the money is through a program of the National Oceanic and Atmospheric Administration known as B-WET, or Bay Watershed Education and Training program. The funding will support the professional development of as many as 20 fourth-grade teachers in Providence, including time on the water and in the lab. More than 500 students in the state will take field trips to test water quality, examine plankton and trawl for animals on the Narragansett Bay floor, the AP said. They will also collect animal specimens and examine underwater animals. Save The Bay’s award was one of nine given by the Northeast regional office of NOAA Fisheries, the AP said. n n 13



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Providence Business News

14 n

Ferry from page one

The Narragansett Chamber of Commerce, whose territory includes the Block Island ferry docks at Point Judith and whose board includes an Interstate Navigation executive, initially opposed the Quonset route. But after drawing complaints about stifling competition, the Narragansett Chamber earlier this month reversed its stance on the Quonset ferry proposal by an 8-5 vote. At the same meeting Executive Director Deborah Kelso resigned, although she says the timing was coincidental. “It’s déjà vu all over again – they are making the same arguments they did when I applied to run the Athena to the island,” said Rhode Island Fast Ferry President Charles Donadio Jr. about opposition to a new ferry. Donadio in 2001 started the first high-speed ferry service to the island in the face of opposition. “They say we’ll take revenue away from them and then jack up rates,” Donadio said about Interstate Navigation. “They’re trying to scare the island and hold them hostage because they have the only dock space on the island.” Since Interstate’s year-round ferry route from Point Judith is a monopoly and considered a “lifeline” for residents, it is tightly regulated by the R.I. Public Utilities Commission. To raise passenger or cargo rates on the traditional ferry, Interstate must go through an exhaustive application process with the commission, which historically allows much smaller changes than are requested that are locked in for five or more years. Seasonal high-speed ferries, on the

Sept. 23-29, 2013

other hand, can charge higher prices ua Linda said there is little doubt and don’t have to keep boats running at a Quonset high-speed ferry will dia loss during the off-season as a public vert passengers from the Point Judith traditional and fast boats. service. Despite Interstate’s objections, the “The main concern is it will eat into Public Utilities Commission allowed ridership and cut into revenue, which Donadio and his business partners, will cause us to raise rates or reduce then called Island High-Speed Ferry our service,” Linda said. “All the revLLC, to run the Athena from Point Ju- enue is in the summer months and that dith to Block Island. It proved success- keeps the ferry running all winter.” Linda said the final passenger and ful enough that Interstate purchased it. Donadio then founded Rhode Island revenue numbers for the 2013 season Fast Ferry, which runs seasonal high- are still being calculated, but he exseed service from Quonset to Martha’s pects the fast-ferry figures from Point Vineyard and sightseeing tours around Judith to be similar to 2012 and the traNarragansett Bay and ditional ferry to be close Newport. (Donadio also to last year, although July lists a ferry contract with was slightly slower than the government of Berexpected. Recently, Interstate has muda.) been focused on making In its 2012 application to its Newport to Block Isthe Public Utilities Commission to raise rates for land ferry profitable. this season, Interstate said It has switched from a it had lost about $500,000 slow- to high-speed boat annually on the traditionand moved from docks at Fort Adams to Perotti Park al ferry service during the downtown that Linda said previous four years. Only has brought the service to a $208,000 cross-subsidy JOSHUA LINDA “nearly break even.” from the high-speed ferry Interstate Navigation Next year Interstate was preventing an even vice president hopes to break into the larger rate request, acblack by beginning the cording to the filing. In addition to the high-speed Point Newport run to Fall River, where MayJudith ferry, Interstate has run a since- or William Flanagan has been trying aborted high-speed route from Provi- to attract a Block Island ferry for more dence to Block Island and the current than a year. Originally Interstate was cool to the high-speed route from Newport to Block Island to help support the year-round Fall River concept, but that changed afferry with alternative revenue streams. ter it bought and repaired the Islander, A company owned by relatives runs which opened up the possibility of a a high-speed, seasonal ferry from New high-speed connection with the NewLondon, Conn., to Block Island and an- port line. From Fall River to Newport takes other company runs high-speed, seasonal service to the island from Mon- about 45 minutes and Newport to Block Island another hour on the high-speed tauk, N.Y. Interstate Vice President Josh- boat. Fares from Fall River have not yet

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‘All the revenue is in the summer months and that keeps the ferry running all winter.’

been set, but Newport to Block Island is $25 each way. Rates for the proposed Quonset ferry, estimated at 50 minutes to Block Island, have also not been set and it could be some time before anything concrete is put in place. For Donadio, finding a place to dock on Block Island may become a bigger challenge than state regulators. Donadio has proposed three docking options, with the first choice being for the town of New Shoreham to rebuild the old Mount Hope Steamship pier. Donadio said he is willing to help fund the pier rebuilding project, but that it would be wise for the town to explore it regardless of his ferry, because it would provide an alternative if something happened with Interstate. He offered the current dilemma facing Prudence Island, whose lone ferry and dock owner has announced his intention to stop, as an example. If it’s approved and finds a place to dock, Donadio said the Quonset ferry would run Memorial Day to Columbus Day. Although many Block Islanders say the number of visitors coming off the boats on peak summer weekends is almost as much as the island can manage, the Block Island Tourism Council has supported the Quonset ferry in the hope it will add a few more well-healed midweek and shoulder-season visitors. “We want people to come to Block Island, have an easy time getting here and want to get back,” said Block Island Tourism Council Executive Director Jessica Willi. “There is a tipping point of too many people not always [being] a good thing, but as to where that point is there is a lot of debate.” n

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Sept. 23-29, 2013 n 15 breaking news, Sept. 12-18

Lifespan’s board expects $12 million operating loss for ’14 PROVIDENCE – For the first time in more than a decade, Lifespan’s board of directors approved a budget with a negative bottom line – a $12 million operating loss for fiscal 2014. President and CEO Dr. Timothy J. Babineau cited reduced Medicare and Medicaid payments, reduced reimbursements from commercial insurers and increased uncompensated care to patients who cannot afford to pay. In a letter to his Lifespan colleagues obtained by Providence Business News relating the results of the Sept. 10 board meeting, Babineau wrote that rising health care costs have led to reduced Medicare and Medicaid payments. This change, in addition to reduced reimbursements from commercial insurers due to regulatory caps made by the R.I. Office of the Health Insurance Commissioner, has decreased Lifespan’s operating revenue. Babineau said Lifespan is currently working to rebuild its business model by developing new models of care and payment, investing in a new information system and growing its ambulatory centers.

Lardaro: July index shows modest growth SOUTH KINGSTOWN – Rhode Island turned in a healthy economic report in July, underscoring positive performance with a new level of consistency, according to University of Rhode Island economist Leonard Lardaro, who released his Current Conditions Index Sept. 16. Lardaro’s index, which uses a dozen data points to measure momentum in the state economy, came in at 75 for July, up from 58 a year ago. Nine of the 12 economic indicators for the month of July were positive, Lardaro said, including an unexpected 4.1 percent increase in the strength of the manufacturing sector, which was driven by higher employment. Other leading indicators that turned in strong performances included an increase of 6 percent in single-unit housing permits; an increase for the sixth consecutive month of U.S. consumer sentiment, up by 17.7 percent; and retail sales, which grew by 5 percent. The biggest negative, Lardaro said, was the “new claims” indicator, a reflection of layoffs. New claims rose by 2.2 percent, the fourth increase in the past six months. “Declining layoffs will be critical,” the report stated, “if Rhode Island is to continue improving as we move through the second half of the year.”

United Natural Foods sees 18% profit jump PROVIDENCE – United Natural Foods Inc. reported a profit for its 2013 fiscal year of $107.9 million, an increase of 18.1 percent over its previous fiscal year. One factor in the improved profitability was a 58 basis point (0.58 percent) decline in operating expenses, which improved operating income to 3.1 percent of net sales on the year. United Natural saw even larger improvements in its fourth-quarter re-

sults, with a 27.6 percent increase in profitability to $32.1 million, on a 22.2 percent gain in net sales to $1.6 billion. The company noted in its earnings release that gross margin improved 53 basis points in the fourth quarter to 17.3 percent, “due to improvements in purchasing and logistics efficiencies, partially offset by a continued shift in the company’s customer mix to lowermargin conventional supermarkets.”

R.I. lodgings, eateries continue modest growth PROVIDENCE – Slow, modest growth characterized the past year in the Rhode Island lodging and restaurant industries, and more of the same is forecast for 2014, according to industry analysts speaking at the Rhode Island Hospitality Association’s annual Economic Outlook Breakfast on Sept. 12. Restaurant sales growth for Rhode Island is projected for the full year of 2013 at 2.5 percent, one of the lowest rates in the country, he said. However, restaurant employment growth over the next two decades is projected at 6.5 percent – healthier than some states but worse than others. Rachel J. Roginsky, principal of the Pinnacle Advisory Group, a hospitality consulting firm based in Boston, said that average daily room rates in Providence and Warwick hotels are trending upward, but still below their peak levels between 2004 and 2007.

Hasbro to cut waste, emissions by 2020 PAWTUCKET – Toymaker Hasbro Inc. announced on Sept. 13 that it hopes to cut the amount of waste sent to the landfill from its facilities by 50 percent and reduce greenhouse gas emissions by 20 percent before the end of 2020. Additionally, Hasbro has set goals to curb its energy and water consumption. Between 2008 and 2012, Hasbro cut landfill waste by 40 percent, exceeding its goal of a 15 percent reduction, and cut emissions by 32 percent over its 2008 baseline, surpassing its goal of 10 percent. In recognition of Hasbro’s environmental sustainability achievements, the company was recently awarded an Environmental Merit Award by the U.S. Environmental Protection Agency.

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New York firm to help restore Biltmore Hotel PROVIDENCE – A New York City firm is investing more than $10 million in the Providence Biltmore Hotel to help complete a $13 million restoration project. The firm, Angelo Gordon & Co., shares owner and operator Finard Coventry Hotel Management’s vision for the hotel, said Michael Chang, Angelo Gordon’s managing director. Angelo Gordon’s capital-improvement and room-renovation program aims to “return the Biltmore to its position as a market leader in the Providence market and offer visitors an exemplary guest experience,” Chang said in a statement. The restoration of all 294 guest rooms, as well as the guest corridors, will begin this winter and should be completed by spring 2014. The hotel will remain open during the renovation. n

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Providence Business News

16 n

1 2

Sept. 23-29, 2013

September Rosecliff Mansio



7 6




1. Molly Hamel, Melissa Callahan, Michelle Beauregard, and Tammy O’Brien, Carousel Industries 2. James Raiola and Lisa Raiola 3. Christopher Graham, co-managing partner, Edwards Wildman Palmer 4. Jennifer Violette, Danielle Poyant, Kristin Terceira and Tarra Curran, CBIZ Tofias 5. Lauren Paola, Neil S Jessica David and Mary Kim Arnold, The Rhode Island Foundation 6. Linda Sawicki and Richard Sawicki, Warren Equities 7. Bryant University executives e event, and dinner in the ballroom 8. Scott Wragg, managing director of the CBIZ Tofias Providence office, welcomes guests and honorees 9. Mark Correia, P and Rick Padula, Gencorp Insurance 10. David Bussius, CBIZ Tofias, with Dr. Elena Goldstein and Paul Larrat, URI College of Pharmacy and “Living Rite” 1 Gardiner, John Grosvenor and Cheryl Hackett, Northeast Collaborative Architects 12. Nancy Adeszko, PBN, William Martin, EpiVax and David Bussius, CB 13. Brian Hoxsie, New England Construction and Peter Dorsey, The Business Development Company 14. Sarah Friedman and Christine Alves, The Learning Community, accept their Innovation Award from PBN Publisher, Roger Bergenheim 15. Joseph Lezon and David Medeiros of Alex and Ani, with Michael M Seven Swords Media.

Providence Business News

Sept. 23-29, 2013 n 17

r 12, 2013 on - Newport, RI





Steinberg, enjoy the Preventure, 11. Glenn BIZ Tofias g Moto,








Page 18 Sept. 23-29, 2013

Providence Business News

Band, races seen helping boost morale of employees By Rhonda J. Miller

It’s a corporate outing with a good beat for a team of five Hasbro Inc. employees. The Rock and Roll Hall of Fame and Museum in Cleveland may be a bit of an unusual destination for an employee team from Pawtucket-based Hasbro, the multinational toy and game company. The team is, more specifically, a

band named Toys2Men that’s competing for the title of Best Corporate Band in America on Sept. 28. “Creativity and innovation are the lifeblood of this company,” said Hasbro Chief Human Resources Officer Dolph Johnson. “Our company is a strong proponent of showcasing the creativity of the organization and our employees.” The band competition is more than a one-day event with five Hasbro musicians. It’s the kind of offsite corporate outing, along with activities like

employees from Collette Vacations in Pawtucket paddling in dragon-boat races or any corporate group in a 5K walk/run fundraiser, that can help boost employee morale, according to Tony Saccone, managing partner of Providence-based Leadership Development Worldwide, which does executive assessment, coaching and team development for organizations. “Offsite corporate outings contribute to a sense of cohesion with the group, for the employees who are par-

ticipating and those who may not be participating,” said Saccone. “Often these are community-facing activities and it gives a sense of corporate pride,” said Saccone. “Everybody benefits from the fact that the business’ name and logo are out there running in the 5K. It creates internal cohesion.” In times of tight corporate budgets, offsite outings often have little or no cost and can add value beyond the daily work, said Saccone. See Band, page 20

Digital elements add flair By Patrick Anderson


INVESTING TIME: Fidelity Investments volunteers repaint the main hallway at Cunningham Elementary School in Pawtucket on Aug. 16, Fidelity’s Transformation Day. The company has made a decision to invest its corporate goodwill in a focused way, by improving middle school public education.

Community service strengthens team By Patricia Daddona

Rogean Makowski, a senior vice president in wealth management, interacts with a lot of people at the Westerlybased The Washington Trust Co., but connecting with colleagues through community service has opened even more doors. Makowski and Julia Ann Sloam, her counterpart in commercial real estate lending, both participated in the Audubon Society of Rhode Island’s annual Beach Cleanup last September, which Makowski helps coordinate. That contact developed into a closer working relationship back at the office, she said. Calls and referrals to Sloam followed. “You get to really understand a person’s work ethic when you’re volunteering,” Makowski said. “When you’re on the beach, and it’s a beautiful day, people can walk around and enjoy the scenery, or roll up their sleeves and get things done. To me, that’s someone I really want to work with, and to work with my clients.” Fostering volunteerism through community service is a long-standing tradition at private companies and nonprofits, but in the past few years, many of these firms are choosing community service over traditional corporate outings like company picnics and scavenger hunts, or in addition to them, as a way to enhance team building. “We still have our annual Employee Fest, where we recognize years of service to the community and any other achievements,” said Elizabeth Eckel, Washington Trust’s

senior vice president of marketing. “But not everybody goes to that. People have families, some people take courses at night and it is very difficult to get people into one place at one time. So, for us to get people hand-in--hand with community service really is great for team building.” On the front lines, the nonprofit Serve Rhode Island connects companies with groups and school districts in need of help. Executive Director Bernie Beaudreau says the number of community-service projects his organization has facilitated totaled 91 in 2012, compared with 20 in 2010. This year, 51 projects had been completed through August, he said. In most cases, employees are allowed to clear their calendars and do the work on company time, said representatives from Washington Trust and companies as diverse as Boston-based Fidelity Investments, Providence-based RBS Citizens Financial Group, and the nonprofit Blue Cross & Blue Shield of Rhode Island. “What we’ve done is really organize opportunities for people to lend their talents and skills,” Beaudreau said. “We’ve worked with organizations and schools to present opportunities for physical improvements in a lot of these places and we’ve presented it to corporations, college-level groups, fraternities and faith groups.” The last event Washington Trust coordinated through Serve Rhode Island was getting employees to help clean up Misquamicut in Westerly after Hurricane Sandy at the end See Community, page 21

Theatrical, video-assisted presentations like the rollout of Apple Inc.’s new iPhones this month have captured the imagination of corporate managers as well as consumers. With the increasing sophistication of computers and electronics, companies holding special events, off-site gatherings or executive retreats involving meetings, are increasingly looking to add a digital flair to the proceedings. That’s opened up new opportunities and challenges for professional planners who help organize these events and the audio-visual companies that rent, set up and operate equipment. “As technology advances, there is more out there and it’s more affordable,” said Ann Gardner, co-founder of Fancy Pants Event Planning, in South Kingstown, which does a range of corporate events, including annual meetings, golf outings, groundbreaking ceremonies and holiday parties. Specifically, Gardner said clients are asking about bringing in iPads for interactive entertainment, LED devices for decoration or digital projection for videos. “Companies are looking to have fun and it is getting more affordable to do creative brand messaging and interaction,” Gardner said. As an example of the kinds of things companies can do, Gardner suggested a photo image of a city skyline projected against a wall in an event space with the location of a new office pinpointed See Outings Tech, page 19


STAR POWER: Oprah Winfrey’s 2013 Harvard University commencement speech is shown on an ATR Treehouse LED screen at Harvard Yard.

Providence Business News

Outings Tech from page 18

within the right building. Or she’s seen a nonprofit bring in iPads for an event where attendees tried to solve a safe-cracking game and their progress was plotted on another large screen. As an event planner, Gardner doesn’t have 100 iPads or digital-projection equipment ready to lend clients, so she works with theatrical-production firms like High Output Inc., a Providence production company that can bring its theatrical capabilities to more complex events. Jess Klarnet, director of theater events for High Output, said a wide range of events are being influenced by how much time employees spend watching screens at work and home. “Clients are looking for much more immersive environments,” Klarnet said. “People are used to watching TV and you need to give them something better. They also want some control over what they are watching.” Like flat-screen before it, video presented in a wide-screen format is now the preferred medium through which to provide that immersive video experience, which can include picture-inpicture, Powerpoint, camera and computer-image magnification elements, Klarnet said. “ W h a t you are looking at is a multimedia environment instead of sit-downand-watch presentation,” Klarnet said. O n e particular electronic device, the ANN GARDNER Light Emitting Diode, Fancy Pants Event Planning is having a co-founder particularly strong impact on event equipment. LEDs, as they are known, have become sophisticated enough and inexpensive enough that planners are employing them as both a light source and a medium for graphics. Arranged in panels much thinner than a flat-screen television, LED’s can be wrapped around curved surfaces and set outdoors in locations traditional video monitors can’t. In a theatrical setting, that’s meant painted stage scenery or curtains in some cases being replaced by LED scenery that can be changed by computer. Outside the theater, LEDs are now being used as lighting or graphic elements to liven up a party space or add color and a scenic element at big meetings and presentations. Large and sophisticated LED displays are now common at convention centers like the Boston Convention and Exhibition Center, where a towering, curved screen advertises current events inside. On a smaller level, companies wanting to make a splash at an event or presentation can rent LED panels to make an “LED wall” where they can display images. “LED video walls have become more prevalent as a projection solution,”

CORPORATE OUTINGS said William Murray III, general manager at ATR Treehouse in Providence. it’s becoming more accessible.” Right now LED tiles don’t have the resolution of digital projectors, but they are getting better, are already thinner and can be used in bright environments, including outdoors. The most complex event ATR Treehouse has been involved with was Harvard’s 375th-anniversary event two summers ago, which lit up buildings, featured multiple stages, cellist Yo Yo Ma and torrential rain. But closer to home, Murray said the company has done annual awards banquets for GTECH and Taco Inc. that used lighting, effects and video screens. “Every year, it always gets more and more technical,” Murray said. n

Page 19 Sept. 23-29, 2013


HIGHLIGHTED TEXT: Harvard University’s Widener Library is illuminated in 2011 by ATR Treehouse of Providence using LED strips as part of the school’s 375th-anniversary celebration.

‘Companies are looking to have fun and it is getting more affordable to do.’

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Page 20 Sept. 23-29, 2013

Providence Business News

Band from page 18

“Senior leadership often supports these kinds of activities because it adds something into the mix besides productivity and pure profit,” said Saccone. “I think the management group can get some of the same things that add to employee fulfillment – a little bit of fun in the environment and pride. “Management is also looking to inject intangible rewards into the system, things that don’t have to show up in a salary, in a time when companies have to do more with less,” he said. Hasbro is fully behind Toys2Men, providing quality practice space, after work hours, in studios used for company TV commercials, giving the five band members travel time to arrive for the Saturday, Sept. 28 competition in Cleveland, funding their travel expenses and allowing a bit of company time to build enthusiasm. The band earned a spot in the national competition by winning a regional contest in Hoboken, N.J. and since then, the energy surrounding the Cleveland event has been building. “We had a short practice at work one day at 3 o’clock and about 100 people came,” said Dan Sanfilippo, a gamedesign manager who’s been with Hasbro for 13 years and plays keyboards and sings in Toys2Men. “We wanted to get their feedback on which songs are best.” Like most projects that bring coworkers together outside of their jobs, Toys2Men is a group with varied skills and longevity within the company. In addition to Sanfilippo, the band is


HIGH NOTE: Hasbro’s Toys2Men band is, left to right, Tom Sargent, Dan Sanfilippo, Corey Martineau, Barry Farrands and James D’Aloisio.

made up of Barry Farrands on drums, an electrician at Hasbro for 20 years; Corey Martineau on lead vocals, a studio photographer who’s been with the company for six years; Tom Sargent on bass, an associate producer in digital

media and marketing who’s been with the company for three years; and James D’Aloisio on guitar and vocals, an associate game designer who joined Hasbro nine months ago. Along with company pride and team-

building, the band symbolizes another important benefit of offsite outings – getting to know co-workers as individuals and the many aspects of their lives, according to independent career counSee Band, page 21

The Providence Center Welcomes You to Join our Circle of Stars October 16, 2013, 6:00 pm Rhode Island Convention Center

Joe Devine, Mary & Michael Schwartz Celebrate the evening with our 2013 Circle of Stars Honorees:

Partner of Bridge Technical Talent, LLC and

Be a part of something extraordinary... Join us on this special evening to celebrate the individuals and organizations who believe in and support our vision of creating an integrated primary and behavioral health care system where people can recover. Become a donor and help make a difference in the lives of more than 12,000 children, adults and families who turn to The Providence Center each year.

Register online at

For more information contact Chief Development Officer Lisa Desbiens at or 401.528.0127 | www.


Providence Business News

Band from page 20

selor Leslie Long of Providence. “It’s especially good if you bring people together out of the interest of some of the employees,” said Long. “People can become closer and know what other people’s passions are and support them as a whole person.” Tight corporate budgets, videoconferencing and office cubicles that come with the times can discourage relationships and activities that boost employee morale, said Long. “We’ve implemented a lot of changes that have taken us away from understanding each other,” said Long, who is a licensed mental-health counselor. Toys2Men had its start in a previous employee project that had a lot to do with understanding the trials life sometimes throws at people and the support that can arise from co-workers. “We trace it back to the Hasbro allstar concert for one of our co-workers who had ALS, or Lou Gehrig’s disease,” said Sanfilippo. “We have a ton of musicians and creative talent outside of what we do for work.”

That fundraiser for the employee and his wife, who also worked for Hasbro, and the couple’s three children spilled over into fundraising for an ALS organization. The chance to use his talents in many ways makes Sanfilippo regard Hasbro as a great place to work. Other opportunities for off-site outings, such as paddling in the Sept. 8 dragon-boat races on the Blackstone River during the Pawtucket Arts Festival, generate enthusiasm from workers, including at Pawtucket-based Collette Vacations. “Being in a large company, we don’t all see each other that often,” said Collette Vacations Project Specialist Cassie Stetkiewicz, who was captain of the 23-member dragon-boat team. “We really got to know each other and we had a lot of support in the company. “We would send out photos of our practices and information on the race and we had quite a few people turn out to root us on,” said Stetkiewicz. “And even if they didn’t get to the race, everyone asked us about it on Monday. We had great conversations. Everyone was so excited about it.” n

Page 21 Sept. 23-29, 2013




process and really wanted to get involved in that.” Not just public schools, but nonproffrom page 18 its such as the Genesis Center in Providence, which provides adult education of 2012, said Eckel. Fidelity Investments for immigrants and refugees as well likewise has made a decision to invest as child care, have benefited from the its corporate goodwill in a focused way, by improving middle school public edu- community service provided by companies that include RBS Citizens and Blue cation, said Beaudreau. “They came up with an idea of trans- Cross, said CEO Don Keel. “We’re on the receiving end, and it’s formation days in these schools,” Beaudreau said. “We have a lot of people hugely significant for us because we’re that will work and literally transform a $2 million organization with very litthe school physically.” tle wiggle room,” Keel said. One such project involved using 75 This month, an “army” of volunteers employees to help paint classrooms, from Blue Cross is helping paint the clean lights and replace chalkboards 17,000-square-foot center, which dates with white boards at Roger Williams back to 1924, he added. Middle School in ProviAt Blue Cross, comdence, said Tim Harmunity service wasn’t rington, vice president of intended to replace comclient experience at Fidelity. pany outings, explained “We built a classroom,” Carolyn Belisle, the nonHarrington said, “and you profit’s director of corporeally sensed a good feelrate social responsibility ing of helping the commuand community relations. nity. But the biggest part Over the years, however, of it is, if they’re not in a as interest in the company leadership role at work, picnic began to wane, “We we can assign them a role really evolved from doing as project manager at the TIM HARRINGTON community outings to doschool. We’re able to put Fidelity Investments ing community service someone in that role that vice president of at work may not have had and volunteer type work.” client experience that opportunity.” Of the 900 people emThe result, he said, is ployed at Blue Cross last that, back in the office, employees in- year, 743 participated in community teract differently afterward. service, or about 77 percent, Belisle Shaun McEnery, a Fidelity executive office specialist, purposely took on said. Of those, half completed a survey that leadership role on June 28 during a giving feedback, and of those giving one-day painting session of the Samuel that feedback, 100 percent said they Slater Junior High School in Pawtucket enjoyed doing the volunteer work, she that involved 10 teams of 263 employees. said. Helping coordinate 40 to 60 colAs for Beaudreau, he is thrilled to leagues who painted hallways and en- have last year gotten 2,586 volunteers to tryways on the third floor turned out help with projects across the state. This just as McEnery hoped it would: Co- year, that participation is already at workers painted fervently, so he could 1,626 through August, with four months focus on logistics. He got to know people who worked on the same floor as he of work left, he said. “There’s more that could be done,” does but with whom he hadn’t yet conBeaudreau said. “I think a lot of businected. “It’s not to put on a resume,” he said. nesses are finding this is a satisfactory “I was really blown away by the whole way to do a service day.” n

‘You’re talking about everything in these team settings, and very little about work.’



WHAT’S YOUR TROPHY MOMENT? I spent my youth playing organized hockey in Boston and finished my career as the starting goaltender for the Stonehill College hockey team. Through all of these athletic accomplishments, however, nothing compared to bringing home the trophy from our neighborhood Pie Eating Contest. My neighbors hail from New York, Philadelphia, Pittsburgh and Providence, and the success of our home professional teams has been the backdrop for “spirited banter” and “friendly rivalry”. So, as avid sports fans, we knew that Hometown bragging rights were on the line when we stepped up to the pie table. You see, there comes a time when a man has to show who is the Big Dog in the competitive world of sports, and taking the cup from these trash-talkers made victory all the sweeter!

Jim Scanlan, CFP® Director and Planning Officer Weston Financial Group, a division of Washington Trust Wealth Management Wellesley, Ma


Page 22 Sept. 23-29, 2013

Providence Business News

Rhode Island Restaurants (ranked by seating capacity) 2013 2012 rank rank Restaurant

Owner(s) Website

Seating capacity


Price range

Hours of operation

Other information



Wright's Farm Restaurant 84 Inman Road North Smithfield, R.I. 02830 (401) 769-2856 Fax: (401) 769-2439

Frank Galleshaw Galleshaw family


Chicken, family-style


Th-F 4-9 p.m.; Sa noon-9:30 p.m.; Su noon-8 p.m.

B, F, L, P



Twin Oaks 100 Sabra St. Cranston, R.I. 02910 (401) 781-9693 Fax: (401) 941-7890

DeAngelus family


Italian, family


Tu-Th 11:30 a.m.-11 p.m., F-Sa 11:30 a.m. to midnight, Su B, F, L, P noon-11 p.m.



Dave & Buster's 40 Providence Place Providence, R.I. 02903 (401) 270-4555 Fax: (401) 270-4563

Jim Chiarello Dave & Buster's Inc.


Family casual dining


Su-Th 11:30 a.m.-midnight; F-Sa 11:30 a.m.-2 a.m.

B, L, P



Madeira Restaurant 288 Warren Ave. East Providence, R.I. 02914 (401) 431-1322 Fax: (401) 438-9003

Albertino Milho




M-Th 11:30 a.m.-10 p.m.; F-Sa 11:30 a.m.-11 p.m.; Su noon-10 p.m.

B, F, L, P, R



Ruth's Chris Steak House 10 Memorial Blvd. Providence, R.I. 02903 (401) 272-2271 Fax: (401) 272-2337

Ruth's Hospitality Group Inc.




M-Th 5-10 p.m.; F-Sa 5-11 p.m.; Su 5-9 p.m.

B, F, L, P, R



Fleming's Prime Steakhouse & Wine Bar 1 West Exchange St. Providence, R.I. 02903 (401) 533-9000 Fax: (401) 533-9001

Christopher Watson, operating partner


Prime steakhouse; 100 wines by the glass


M-Th 5-10 p.m.; F 5-11 p.m., Sa 4:30-11 p.m.; Su 4-9 p.m.

B, L, P, R, V



Sardella's Italian Restaurant 30 Memorial Blvd. West Newport, R.I. 02840 (401) 849-6312 Fax: (401) 848-0190

Richard C. Sardella, president, Patrick Fitzgerald, 391 B vice president SSR Corp.

Northern and Southern Italian cuisine


M-Sa 5-10 p.m.; Su 4-10 p.m.

B, F, L, P, R



The Mooring Seafood Kitchen & Bar Sayer's Wharf Newport, R.I. 02840 (401) 846-2260 Fax: (401) 846-8950

Newport Restaurant Group




Su-Th 11:30 a.m.-9 p.m.; F-Sa 11:30 a.m.-10 p.m.

B, L, P, R



Eleven Forty Nine Restaurant 1149 Division St. Warwick, R.I. 02818 (401) 884-1149 Fax: (401) 884-9411

John G. Picerne, CEO/owner


Contemporary version of the culinary classics


M-Th 11:30 a.m.-9 p.m.; F-Sa 11:30 a.m.-10 p.m.; Su 10 a.m.-2 p.m., 4-9 p.m.

B, F, L, P, R, V



Fire + Ice 48 Providence Place Providence, R.I. 02903 (401) 270-4040

Round Grill Inc.


Variety of foods cooked on a Mongolian grill


M-Th 11:30 a.m.-10 p.m., F-Sa 11:30 a.m. to 11 p.m., Su 10 a.m.-10 p.m.

B, L



Shula's 347 Grille 21 Atwells Ave. Providence, R.I. 02909 (401) 709-0347 Fax: (401) 751-0007

The Procaccianti Group


Steak, seafood, burgers, full bar, extensive wine list

$$$ C

M-F 6:30 a.m.-11 p.m.; Sa-Su 7 a.m.-11 p.m.

B, F, L, P, V



Seven Moons Restaurant 6900 Post Road North Kingstown, R.I. 02852 (401) 885-8383

Leang Hong ML Restaurants


Wide variety of Asian food from East Asian to Japanese


M-Th 11:30 a.m.-9:30 p.m.; F-Sa 11:30 a.m.-10:30 p.m.; Su 4-9:30 p.m.

B, F, L, P, R



Crickets 280 Washington Highway Smithfield, R.I. 02917 (401) 232-0300 Fax: (401) 231-8484

Salvatore Butera, owner


Italian, classic American


M-Sa 11:30 a.m.-10 p.m.; Su noon-9 p.m.; cocktail hours daily from noon until close; kitchen: Su-Th open until 9 p.m.; F & Sa closes at 10 p.m.

B, F, L, P, R



Olive Garden 31 Universal Blvd., Suite A Warwick, R.I. 02886 (401) 821-7322 Fax: (401) 826-7242

Darden Restaurants Inc.




Su-Th 11 a.m.-10 p.m.; F-Sa 11 a.m.-11 p.m.

B, F, L



The Cheesecake Factory 94 Providence Place Providence, R.I. 02903 (401) 270-4010 Fax: (401) 270-4020

The Cheesecake Factory Inc.


All cuisines


Su 10 a.m.-11 p.m.; M-Th 11:30 a.m.-11 p.m.; F-Sa 11:30 a.m.-12:30 a.m.

B, F, L



Snookers Sports, Billiards, Bar & Grill 53 Ashburton St. Providence, R.I. 02904 (401) 351-7665 Fax: (401) 861-6281

Stephen C. Goulding, president


Sports and billiards


Su-Th 11:30-1 a.m.; F-Sa 11:30-2 a.m.

B, F, L, P



Hemenway's Seafood Grill & Oyster Bar 121 South Main St. Providence, R.I. 02903 (401) 351-8570 Fax: (401) 351-8594

Newport Restaurant Group


Seafood; private dining functions $$$

M-Th 11:30 a.m.-10 p.m.; F-Sa 11:30 a.m.-11 p.m.; Su noon-9 p.m.

B, F, L, P, R, V



Gregg's 1303 North Main St. Providence, R.I. 02904 (401) 831-5700 Fax: (401) 861-5729

H. Robert Bacon




Su-Th 11:30 a.m.-midnight; F-Sa 11:30 a.m.-1 a.m.

B, F, L



Chelo's Hometown Bar & Grill 505 Silver Spring St. Providence, R.I. 02906 (401) 861-6644

Chelo's Inc.




M-Th 11:30 a.m.-10:30 p.m.; F 11 a.m.-11:30 p.m.; Sa 11:30 a.m.-11:30 p.m.; Su noon-10 p.m.

B, F, L



Spain of Narragansett 1144 Ocean Road Narragansett, R.I. 02882 (401) 783-9770 Fax: (401) 782-2838

Joe Gomes, general manager


Spanish and Mediterranean


Tu-Th 4-10 p.m.; F-Sa 4-10:30 p.m.; Su 1-9 p.m.

B, F, L, P



The Capital Grille 1 Union Station Providence, R.I. 02903 (401) 521-5600 Fax: (401) 331-8997

Darden Restaurants Inc.


Dry-aged steaks, seafood


M-Th 11:30 a.m.-3 p.m., 5-10 p.m.; F 11:30 a.m.-3 p.m., 5-11 p.m.; Sa 5-11 p.m.; Su 4-9 p.m.; bar closes 1 a.m. weekdays, 2 a.m. weekends

B, F, L, P, R



Chan's Fine Oriental Dining 267 Main St. Woonsocket, R.I. 02895 (401) 765-1900

John Chan Chan family


Traditional and contemporary Chinese cuisine; jazz and blues


M-Tu 11:30 a.m.-9 p.m.; W & Th 11:30 a.m.-11 p.m.; F-Sa 11:30 a.m.-12 a.m.; Su 11:30 a.m.-10 p.m.

B, F, L, P



Trinity Brewhouse 186 Fountain St. Providence, R.I. 02903 (401) 453-2337 Fax: (401) 861-2498

Joshua Miller


Craft-brewed beer, brewed on premises


M-Th 11:30 a.m.-1 a.m., F 11:30 a.m.-2 a.m., Sat. noon-2 a.m., Su noon-1 a.m.

B, L, P, R

NL = Not listed last year. Pricing key: $ = Most entrees priced below $10; $$ = Most entrees priced between $11 and $20; $$$ = Most entrees priced between $21 and $30; $$$$ = Most entrees priced above $30. Other information: (B) = Bar; (F) = Free parking; (L) = Liquor license; (P) = Private function room available; (R) = Reservation suggested; (V) = Valet parking B Another 80 seats outdoors seasonally. C Most entrees cost between $11-$30. LIST RESEARCHED BY Barbara Lipsche Some survey recipients may not have responded; information is the best and most complete available as of press time. It is not our intent to endorse the participants. While every attempt is made to ensure the accuracy of the top lists, omissions and errors sometimes occur. Please send additions or corrections to: Researcher, Providence Business News, 400 Westminster St., Suite 600, Providence, R.I. 02903. To request a survey or to update contact information, write to

Upcoming Lists: Law Review (deadline Nov. 14), Hospitals (deadline Nov. 21)

Providence Business News

Sept. 23-29, 2013 n 23

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Providence Business News

Sept. 23-29, 2013

What’s the difference? What’s the weakness? Hi Jeffrey, I just purchased your new book on the 21.5 Unbreakable Laws of Selling. As usual, it’s full of amazing content. But as I read it, it generated three compelling questions I hope you can answer. Q: What is the biggest difference between selling today and 10 years ago? A: Three things have changed selling (and buying) forever Jeffrey Gitomer – the Internet, smartphones and social media. The Internet sells trillions annually, and it does it 24-7-365. Customers can investigate, shop price, compare prices and values, and buy with one click – anyplace in the world. Social media is the largest one-on-one sales reference on the planet, and like the Internet, it’s keeping business (and salespeople) honest. And it’s making smarter customers. Smartphones have created access. Ultimate and instant access. Apps are the new Internet. And the combination of these three elements has changed the face and manner of doing business – forever. What has changed is that salespeople have not changed. No personal website, no personal brand, no social media interaction and not taking advantage of smartphone technology. Get heavily involved with the Internet. Make sure it serves your custom-

sales moves

ers, not just your company. Get heavily involved in social media, and don’t just post – respond to comments, concerns, and praise. Use your smartphone to study your marketplace, transact business and post on social media. Ask yourself this: Is it easier to find and do business with you, or your competition? Got app? If not, invest whatever is needed in people and money to set and maintain a leadership position in all three areas. Q: Why “21.5” unbreakable laws and not more or fewer? A: I started with more than 50 laws that I had written and compiled over the years, and after weeks of study and deliberation, I pared it down to 21.5 through combination and elimination. These are THE hard-and-fast laws of selling. They cannot be broken, unless you’re willing to lose sales. These laws form the foundation for your selling success and your personal success. CAUTION: They are not rules. they are laws. Rules can be bent or broken, but laws remain steadfastly the same. BIGGER CAUTION: Reading the laws once will not make you great – re-reading, studying, and implementing them dayby-day will.

A: I have interacted with hundreds of thousands of salespeople – that’s how my 21.5 Unbreakable Laws of Selling came about. During my continuing journey, I have seen 3.5 flaws that are common to all weak salespeople. Not necessarily “mistakes,” like asking the wrong questions. Rather, blunders and errors in judgment and thinking that causes failure. 1. Lack of belief in what they sell, who they represent, and in themselves. Lack of belief shows up in your presentation and is evident to the prospect. ADVICE: Visit customers who love your product and have been loyal to you for years. Talk to them about WHY they have belief. It will strengthen yours. 2. Lack of love of what you do. If you have “hate” or have “no passion” for or about what you do, you’ll never give it full effort, and you’ll always be looking for greener pastures. “They don’t pay me enough” will always be your mantra. Your attitude will suffer more that your sales. (If that’s possible.) ADVICE: Find a job you love before you’re fired from the one you don’t. 3. Blaming everything and everyone for what goes wrong or what didn’t happen, rather that taking responsibility for what happened, and adding personal responsibility for making things

What has changed is that salespeople have not changed.

Q: What are the biggest mistakes salespeople make today?



happen. Seems so obvious, yet it’s one of the biggest missing elements of sales (and society). ADVICE: Responsibility starts in the bathroom mirror in the morning. Look, smile and commit. Next, check your language. Negative talk is usually blame talk. Avoid it. Get a partner to stop you when you start. This is one of the biggest challenges in sales and life. CAUTION: The media is blame-ridden, and the more you expose yourself to it, the more you are likely to play the game yourself. Turn off the negativity. Turn on your life. 3.5 Weak resilience. Rejection occurs 74 percent more than acceptance. Salespeople, especially those forced to make cold calls, weaken and bow out way too soon. There are many more mistakes made by salespeople – too many to list here for sure – but many sales shortcomings can be reduced or eliminated completely, simply by taking responsibility and purchasing my new book, “21.5 Unbreakable Laws of Selling” – and putting the laws into action. n Jeffrey Gitomer is the author of “The Sales Bible” and “The Little Red Book of Selling.” President of Charlotte-based Buy Gitomer, he gives seminars, runs annual sales meetings, and conducts Internet training programs on selling and customer service at www.trainone. com. He can be reached at (704) 333-1112 or email to

Providence Business News

Sept. 23-29, 2013 n 25

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26 n

Providence Business News

FOR THE LAST TWO YEARS, Rhode Island Trusted Choice Insurance has donated to Make-A-Wish through Independent Insurance Agents of Rhode Island. Former IIARI presidents David Bates, second from left, and Mark Matrone, right, present the check to Aaron Joseph, a wish kid.

Sept. 23-29, 2013

COLDWELL BANKER Residential Brokerage offices in southeastern Mass. and R.I. recently collected school supplies for The Guidance Center. Davenport Crocker Jr., regional vice president of southeastern Massachusetts and Rhode Island, far left, with Coldwell Banker sales-office managers.

Insurance agency donates Coldwell Banker hosts back-to-school drive $7,500 to Make-A-Wish Rhode Island Trusted Choice agents donated $7,500 to Make-A-Wish at a presentation held before a Pawtucket Red Sox game at McCoy Stadium last month. The donation was presented by Independent Insurance Agents of Rhode Island to Aaron Joseph, a beneficiary of Make-A-Wish who threw out the first pitch at the Pawtucket Red Sox game and accepted the donation on behalf of the charitable organization. “As local Trusted Choice agents, it is important that we give back to the communities we represent. The donation to Make-A-Wish means that more local children have the opportunity to have

their wish fulfilled, and we’re proud as an association to have contributed to this worthy effort,” said Howard Thorp, president of the Independent Insurance Agents of Rhode Island. The donation was raised through a Facebook campaign encouraging fans to share a post about the donation. For every post shared the national Trusted Choice organization and Independent Insurance Agents and Brokers of America donated $10 to Make-A-Wish. In total, more than $171,000 was donated to Make-A-Wish with Trusted Choice local state associations donating $7,500 to state Make-A-Wish organizations. n

Calendar of Events

by Dave Lubelczyk, president of Image Identity. Participants will learn branding strategies using traditional marketing, social media and professional networks. Free. For more information and to register, call (401) 447- 8000 or visit

MONDAY, SEPT. 23 ACCOUNTING WORKSHOP The Center for Women & Enterprise will host “Accounting for Non-accountants” from 6 to 8 p.m. at its offices on 132 George M. Cohan Blvd., Providence. The course, designed for entrepreneurs, will teach participants to read and understand basic financial statements and to use the numbers to make well-informed operational decisions. Workshop is two sessions, the second taking place on Monday, Sept. 30. Cost: $75 (includes both sessions). Partial scholarships may be available. For more information and to register, call (401) 277-0800 or visit PLANNING BOOT CAMP Prophet Share Inc. will host a businessplanning and finance boot camp from 6:30 to 9:30 p.m. at Centerville Seminar Center, 875 Centerville Road, Building 2, Suite 5, Warwick. Presenter David Lucier will help participants learn how to effectively prepare a business plan and figure out the best means of financing. Topics include: business and strategic marketing planning, managing marketing and sales, capital vs. loans, angel and venture capital, types of businesses, insurance, tax, legal information and how to read financial statements. Each participate will receive a workbook. Free. For more information and to register, call (401) 4478000 or visit

TUESDAY, SEPT. 24 MARKETING STRATEGY Prophet Share Inc. will host a marketing seminar from 9:30 a.m. to 12 p.m. at the Centerville Seminar Center, 875 Centerville Road, Building 2, Suite 5, Warwick. The seminar, “Razor Thin Positioning: Become the Expert and Gain Market Share by Narrowing Your Focus” features a presentation

WEDNESDAY, SEPT. 25 EMPLOYMENT-LAW WORKSHOP The Fall River Area Chamber of Commerce will host an employment-law workshop from 3 to 4:30 p.m. at the chamber at 200 Pocasset St., Fall River. The workshop, “Comply Now or Pay Later, A Survival Guide for Businesses,” is an interactive session that will help participants understand compliance obligations to make better-informed decisions and avoid pitfalls like civil and criminal penalties, front and back pay, consequential, emotional and punitive damages. Free. Preregistration is required. For more information and to register, call (508) 6768226 or visit

THURSDAY, SEPT. 26 GREEN CONSTRUCTION The Rhode Island Chapter of the U.S. Green Building Council will host an event for networking from 7:30 to 9 a.m. at Hinckley Allen and Snyder LLP, 50 Kennedy Plaza, Suite 1500, Providence. During the presentation “Green Construction for Contractors and Design Professionals” three environmental-building experts will provide information on the risks associated with green building for both design professionals and contractors. Topics will include clean construction techniques and information about LEED’s pilot credit for clean construction. Cost: $10 for RIGBC members; $15 for nonmembers. For more information and to register, call (401) 780-4337, email or visit HIRING SEMINAR Prophet Share Inc. will host a hiring seminar from 9 to 10:30 a.m. at the Centerville

Coldwell Banker Residential Brokerage offices in Rhode Island recently donated school supplies to The Guidance Center, a nonprofit offering support to families and children suffering from mental and physical disabilities in Massachusetts as part of an annual back-to-school drive to help area children. Members of Coldwell Banker Residential Brokerage Cares, the charitable arm of Coldwell Banker Residential New England, donated a van full of crayons, color pencils, paper, notebooks, glue, scissors, backpacks and other school essentials to the center’s main office at 5 Sacramento St. Seminar Center, 875 Centerville Road, Building 2, Suite 5, Warwick. The seminar, “Why Sabotage Your Hiring Process? Learn Best Hiring Practices from the Expert” will feature a presentation by Peter Cotton, executive recruiter and president of Best Sales Talent Inc. The seminar will focus on how recruiters can avoid losing the best candidates and creating poor PR for their company by providing information on attracting and hiring the best talent for their company. For more information and to register, call (401) 447-8000 or visit MEDIA WORKSHOP HarborOne U will host a media seminar from 4:30 to 6 p.m. at its offices on 131 Copeland Drive, Mansfield. This seminar, led by Donna Mac, a news producer, editor and radio host, will detail the three important steps of producing any audio/visual product: preproduction, production and post-production. By the end of this session, participants will be able to manage their own multimedia project. For more information and to register, call (508) 895-1300 or visit www. WOMEN-OF-ACHIEVEMENT AWARDS The Young Women’s Christian Association will host its ninth annual women of achievement awards luncheon from 11:30 a.m. to 1:30 p.m. at Kirkbrae Country Club, 197 Old River Road, Lincoln. Deb Ruggiero, local radio personality for Amazing Women, will emcee the event recognizing women’s achievements in promoting peace, justice, freedom and dignity in Rhode Island. Admission: $50 per person. For more information and to buy tickets, call Lisa Piscatelli at (401) 769-7450 or visit

FRIDAY, SEPT.27 LEADS LUNCHEON The Central Rhode Island Chamber of Commerce will host a lunchtime event for networking from 12 to 1:30 p.m. at West Valley Inn, 4 Blossom St., West Warwick.

in Cambridge. “Every year, Coldwell Banker Residential Brokerage enjoys collecting school supplies for the benefit of children served by The Guidance Center. We realize that some families are struggling financially and can’t afford to purchase supplies that their children will need to have a successful academic experience,” said Pat Villani, president of Coldwell Banker Residential Brokerage in New England. “I am very proud of our employees and sales associates for generously donating so many school supplies.” More than 100 children benefited from the donations. n Participants can enjoy lunch while getting acquainted and building professional relationships with other members of the business community. Bring plenty of business cards, flyers and brochures. Cost: $10 members; $25 nonmembers. For more information and to register, call (401) 732-1100 or visit

WEDNESDAY, OCT. 2 DRYVIT SEMINAR The Rhode Island chapter of the U.S. Green Building Council will host an insulation and air seminar from 4:30 to 6:30 p.m. at Dryvit Systems Inc., 1 Energy Way, West Warwick. Robert W. Dazel, marketing manager for strategic accounts at Dryvit Systems Inc. will present information on the value of exterior insulation and continuous insulation as well as air barriers for high performance framed wall assemblies. Topics include: new building-code requirements, conventional framed-wall performance, and integrating continuous insulation and air barriers behind traditional claddings. Cost: free for RIGBC members (not seeking CEUs); $65 for nonmembers; $20 for anyone seeking CEUs. For more information and to register, contact Lorraine Nik (401) 780-4337, email or visit SMALL-BIZ EXPO The Ocean State Small Business Expo will be held from 11 a.m. to 7 p.m. at the Crowne Plaza Providence-Warwick, 801 Greenwich Ave., Warwick. The event will connect small businesses to each other, as well as larger companies and feature a wide variety of exhibitors from several industries. Attendees can learn about local companies and their vision and get acquainted with featured products. For more information, contact Jay White at (401) 265-5373, email or visit

Providence Business News


Prochaska honored by Psychological Association James O. Prochaska, director of the University of Rhode Island Cancer Prevention Research Center and professor of clinical and health psychology at URI, recently received the 2013 Outstanding Contributions to Health Psychology award from the American Psychological Association. Prochaska, who developed the widely used, five-stage transtheoretical model – or the TTM – of behavior change, won the award based on his long history of contributions to the scientific community. He holds a M.A. and a Ph.D. in clinical psychology from Wayne State University. PBN: Would you agree that the model advocates a holistic approach to behavioral modification? PROCHASKA: I would say one of the important differentiators with TTM and reason it has had such impact is that it’s for whole populations. Most models and most programs for wellness have been for people who are motivated to take action or ready to take action whereas TTM is for wherever somebody is at.

Most programs for wellness have been for people who are motivated.

PBN: How has technology been used to apply TTM over the years? PROCHASKA: We use software to bring our programs to entire populations with reduced cost [and] provide individualized and interactive programs that are unique to each individual. The digital technologies assess [an individual’s] readiness [by taking their] response and comparing it to their peers and give feedback. [The software] identifies places where more efforts are needed and gives personal activity centers and portals to progress to the next stage [as well as] show progress to the individual. PBN: What is the most exciting recent development in cancer-prevention research? PROCHASKA: We’re having major breakthroughs in understanding multiple behavior change and our ability to impact multiple behaviors. With the same time and effort the participant can have greater impacts at the same cost. The rule of thumb was to work on only one behavior at a time [but] when we help someone take action on one behavior like smoking, we increase the chances that they will take action on second behaviors like diet. n

ARCHITECTURE Cayton Scherf has joined Union Studio as an architectural designer with a specialization in construction techniques and management. Previously, Scherf held internships at Camera-O’Neill Consulting Engineers and Spring Street Studio. He holds a B.A. and an M.A. in architecture with a minor in construction management from Roger Williams University.

ARTS Deming Sherman has been elected vice chairman of the R.I. State Council on the Arts. Currently, Sherman serves as a partner in the litigation department at Edwards Wildman Palmer LLC in Providence. He holds a J.D. from the University of Chicago Law School and a B.A. in history from Amherst College.

FINANCIAL SERVICES Amy F. Briggs has been hired as branch manager at Pawtucket Credit Union in Smithfield, where she will manage profitability, operations, regulatory compliance and employee development. Briggs holds more than nine years of experience in the financial services industry. She holds an M.S. in merchandising from the University of Rhode Island.

Manuel Leca has been hired as branch manager at Pawtucket Credit Union in East Providence, where he is responsible for managing profitability, operations, regulatory compliance and employee development. He has more than 26 years of experience in the financial services industry, most recently serving as branch manager for Admirals Bank. David Lichtenstein has been promoted to principal at Sansiveri, Kimball & Co. LLP. Lichtenstein has more than 18 years of extensive experience in tax compliance and tax consulting for both business entities and high net worth individuals. He holds an M.S. in taxation from Bryant University and a B.S. in accounting from Binghamton University. Anne Pisaturo has been promoted to principal at Sansiveri, Kimball & Co. LLP, where she works with clients to create taxefficient strategies for growth. Pisaturo has 25 years experience in her field. She holds an M.S. in taxation degree from Bryant University and a B.S. in accounting from Providence College.

John Teixeira has been promoted to principal at Sansiveri, Kimball & Co. LLP, where he is the team leader of Sansiveri’s healthcare initiative. Teixeira holds more than 12 years experience in accounting. He holds an M.S. in taxation and a B.S. in accounting from Bryant University. Wendie Thibodeau has been hired as branch manager at Pawtucket Credit Union in East Greenwich, where she will manage profitability, operations, regulatory compliance and employee development. Previously, she served as assistant manager for Citizens Bank. She holds a B.A. in psychology from the University of Rhode Island. Susan Windle has been promoted to principal at Sansiveri, Kimball & Co. LLP, where she will manage accounting engagements and tax planning and compliance for corporate, partnership, nonprofit and individual tax clients. She holds an M.S. in taxation degree from Bryant University and a B.S. in accounting from Providence College.

Page 27 Sept. 23-29, 2013

Catherine M. Parente has joined Sansiveri, Kimball & Co. LLP as principal, where she will be a key contributor to the forensic and valuation service practice and play a key role in accounting and auditing, and business advisory service groups in the firm. Parente holds more than 35 years of experience in her field. She holds a B.S. in business administration from Bryant University.

MEDIA Don Saracen has been named president of the New England chapter of the National Speakers Association. Currently, he serves as president of Saracen Sales & Communications, where he speaks, trains and consults with businesses and organizations on improving their communication and business-development skills. He holds a B.S. in communication from Emerson College.

NONPROFIT Thomas Enright has been elected as an officer to the board of directors of The Alzheimer’s Association Rhode Island chapter. Currently, Enright serves as an associate attorney at Partridge Snow & Hahn LLP. Previously, he worked as a law clerk to the Honorable Susan E. McGuirl, associate justice of the Superior Court. He holds a J.D. from Roger Williams University School of Law.n

Discover “The Starkweather Difference.”


Page 28 Sept. 23-29, 2013


Providence Business News


Reinvention a lesson all R.I. must learn The only true, defensible advantage is innovation. It’s a simple thought, but one that demands repetition. It is also at the core of two events held in Providence this month that put Rhode Island on a national footing on the subject. Last week’s BIF-9, or the ninth annual Business Innovation Factory Collaborative Innovation Summit, brought more than 500 people from across the nation and world to hear the stories of how people reinvented their businesses and themselves. The goal for attendees is to come away with a shift in their approaches that eventually yields something new and lasting. Spearheaded by former R.I. Economic Development Corporation chief Saul Kaplan, BIF is engaged in projects all over the country that take difficult problems and ask how they can be re-engineered to be better. The second event is the sixth A Better World by Design conference, a joint venture put on by Brown University and Rhode Island School of Design students, to be held Sept. 27-29. This year’s theme, “Pause and Effect,” is designed to force attendees – both students and professionals – to step out of their comfort zones and learn new skills to take back into their lives that have the potential to transform them. In both cases, the theme of reinvention is key, and it is a concept that all of Rhode Island should embrace, not just the fortunate few who understand its power. To do any less is to consign the state to permanent second-class status.

Blood Center lab is a sign of good things Anytime someone makes an $8 million investment in Rhode Island, and doesn’t require a taxpayer incentive to do so, it’s a win for the Ocean State. And thanks to the Rhode Island Blood Center, we can all take a minute to celebrate just such a moment. The Blood Center just opened a 20,000-square-foot laboratory that cements its status as the region’s premier blood donation and storage facility. The lab will allow the center to perform all the tests currently required by the federal government, as well as allow for the use of new ones as they are developed. The new facility, along with the rest of the Blood Center, is a key component of the region’s “meds and eds” sector, the one sure to continue to grow in coming years. But we should not take that growth for granted. For instance, it is important that the city and state not allow the proposed adaptive reuse of the South Street Power Station and its ancillary projects that support the Warren Alpert Medical School and the Rhode Island College and University of Rhode Island nursing schools to be bogged down by the molasses-like inertia that seems to slow down every development project here. If Rhode Island wants a dynamic economy, it must remain committed to moving forward, not back. n

Regaining control No one ever accused Larry Winget of mincing Larry will remind you that you need to work on words. Larry, who is often referred to as the Pitbull yourself. of Personal Development, wouldn’t take kindly to On the other hand, he wants readers to answer it anyway. His books, speeches and television ap- “yes” to questions such as: Do you stand up for pearances leave no doubt about where he stands yourself and your beliefs even in the face of conand why he feels the way he does. flict? Do you recognize your problems as problems I admire Larry’s courage to speak plainly and but know that with some hard work and a little without concern for “political correctness,” par- sweat you will get through it? Do you speak up ticularly when writing about a topic that involves when you see someone else being mistreated? convictions and self-confidence. I was fascinated at the variety of inspirational His latest book is bound to pop a few eyeballs, sources Larry quotes in his book, ranging from Maprobably starting with the title: “Grow a Pair: How hatma Gandhi to Benjamin Franklin to Winston to Stop Being a Victim and Take Back Your Life, Churchill. Those are role models of honYour Business, and Your Sanity.” Larry esty and courage for any age. assures readers that the title refers to an Larry offers very practical advice for attitude, not anatomy. developing the gumption to change your “Growing a pair is a state of mind, an atlife. In fact, he breaks it into two dozen cattitude, and a way of thinking,” he writes. egories and explains them very clearly. “It’s about giving up being a victim and The one that stands out for me is “Make taking control of your life at every level. big, bold, brash, ballsy plans.” He says: He adds: “It is the willingness to do the “No one ever wrote down a plan to be fat, right thing even when everyone else is broke, stupid, lazy, unhappy, and mediodoing the wrong thing. It has roots in percre. These are the things that happen when sonal responsibility. It’s about drawing you don’t have a plan.” lines in the sand. It’s about knowing yourI am an inveterate planner. My mantra self, knowing your values, and becoming Harvey Mackay has always been “Prepare to win.” As I like uncompromising in your willingness to to say, people don’t plan to fail; they fail to do whatever it takes to stand up for them ... Don’t you agree that our society is in desperate plan. Larry puts it this way: “Most people never expect anything bad to ever happen to them until it need of developing that mindset?” I will happily answer: Yes. already has.” Larry attributes the social shift in part to the Larry also insists that setting clear priorities entitlement mentality, attitudes developed during signals that you are in control of your own life. the hippie generation, and the idea that people will “People don’t live the life they dream of because it do whatever they can get away with. He says: “Peo- isn’t important enough for them to do what it takes ple will do anything and everything they can until to live that kind of life. Priorities determine your someone stops them from doing it and sets limits actions, and your actions determine your results ... and imposes consequences. Therefore, the solution Your time, energy, and money always go to what’s to this problem is to let people get away with less.” important to you.” He writes: “Stop tolerating stupidity and poor Now you see why Larry Winget is known as the performance. Stop letting people get away with bad Pitbull of Personal Development. Read his gripping behavior. Break this natural cycle with yourself, advice, and you won’t roll over and play dead ever your family, and with your co-workers and em- again. n ployees. It won’t change the world, but it just might change your world.” Mackay’s Moral: Control your life or it will He offers a list of 16 questions to determine control you. whether you have “a pair.” Among them: Do you allow people to take advantage of you? Do you find yourself picking up the slack for lazy co-workers? Harvey Mackay is the author of the New York Times Do you often feel responsible for other people and best-seller “Swim With the Sharks Without Being their feelings? Do you find yourself compromising Eaten Alive.” He can be reached through his your opinions and beliefs in an effort to get along? website,, by emailing Do people mistreat you emotionally, verbally, psy- or by writing him at MackayMitchell Envelope Co., 2100 Elm St. SE, chologically or physically? Answer those questions with a “yes, but” and Minneapolis, MN 55414.

Mackay’s moral


Providence Business News

Page 29 Sept. 23-29, 2013

Attracting investment from green card initiative The EB-5 program, a U.S. immigration initiative that awards green cards to foreigners who invest in American companies, has seen unBrett Smiley precedented success since its inception in 1990. In just 23 years, this program has created approximately 49,000 jobs and attracted more than $2.4 billion in direct foreign investment. Unfortunately, not a single one of these jobs – and not a single dollar of investment – has come to Rhode Island, and that has to change. Given the vibrant smallbusiness community and emphasis on innovation through-

Guest Column

out Providence, I believe this city would be an ideal location for an EB-5 regional center. Fortunately, there is now a proposal we should all get behind. Pathway Capital Partners, a local investment firm, is petitioning the federal government to open an EB-5 center in Providence, joining the 218 regional centers already operating from New York to Hawaii. As the former lobbyist for the city, I worked to advance this proposal with the strong support of the Rhode Island congressional delegation. I urge the U.S. Citizenship and Immigration Services to approve it. Rhode Island is a strong candidate for this program, with financial challenges from the recession still lingering and

one of the highest unemployment rates in the nation. It is unacceptable that there is not a single EB-5 center currently operating in the Ocean State. I am proud to stand with Pathway Capital in fighting to make this center a reality. EB-5 is designed to aid in the citizenship process for anyone who invests $500,000 or more in a U.S. company that creates or preserves at least 10 jobs. It’s not difficult to envision all the good that this has the potential to do for Providence and the state. Everything from the cre-

ation of low-income housing projects to road construction, public works and more can be funded through this program, and it comes at absolutely no cost to the taxpayer. This truly is the exemplar of a win-win scenario. It provides much-needed support for businesses throughout the state, while at the same time helping to create legal pathways to citizenship that make Rhode Island a more exciting and culturally diverse place to live. The days of congressional earmarks and pork barrel

It is unacceptable that there is not a single EB-5 center … in the Ocean State.

spending are over. We live in a time in which we need to get creative about bringing federal dollars into our state, and the EB-5 program is the perfect way to do it. The Obama administration already has trumpeted the success of this program and spoken about the need for its expansion, and I can think of no better place to start than the creation of a new regional center here in Providence. n Brett Smiley is the founder of CFO Compliance, a campaignfinance firm, and the former chairman of the Providence Water Supply Board.

University health plan shows flaws in wellness programs It has been a tough couple of months for Pennsylvania State University’s new wellness program, Take Care of Your Health. In July, the university introduced the plan as a modification of the health coverage it ofAustin Frakt fers employees. For and Aaron Carroll good reason, those employees aren’t pleased. Beginning this fall, in order to avoid a $100 monthly surcharge for their health insurance, all nonunionized employees will have to submit healthhistory information via the online database WebMD, complete an annual health exam, and participate in periodic biometric scans that include measurement of cholesterol, blood-sugar and blood-pressure levels, body mass and waist circumference. Spouses and domestic partners of employees will also have to comply with all but the biometric scan to avoid the surcharge. And tobacco users will have to pay an additional $75 a month. Programs such as Penn State’s are not uncommon. According to an analysis by the Rand Corp., half of all large organizations – those with 50 or more employees – have wellness plans. In general, such programs use financial incentives to encourage employees to monitor and improve their health through designated assessments and

Guest Column

vate employees to monitor and improve their health. To the extent such programs reduce spending, studies show that those reductions benefit employees in the form of higher wages. Whether wellness programs work as intended or not, let’s recognize what they also do: They increase the cost of coverage for some employees. That saves employers money, but by shifting costs to workers. Those who bear the brunt of this increase are the lesshealthy employees, who also tend to be those of lower socioeconomic status. Empirically, the track record of wellness programs’ efficacy is mixed at best. Health economists Dennis Scanlon and Dennis Shea reviewed the evidence on what drives health care cost growth. A leading factor is health care technology. Expansion of third-party payment (i.e. insurance coverage) and income growth have also, historically, played large roles. The evidence suggests that disease prevalence may explain 25 percent of health care spending growth, only a portion of which is due to modifiable lifestyle factors. Wellness programs designed to motivate lifestyle modifications may, theoretically, help control the growth of health care spending, but only a little. How we live is just one component, and it’s far from the largest one. It raises the question of just how much an organiza-

lifestyle-modification programs. Some wellness programs use financial incentives to motivate compliance, like getting employees to complete a healthrisk assessment. Others use them to penalize poor performance – for example, charging people more for smoking or having a high body-mass index. Penn State’s includes both components, as do those of many other large employers. Penn State’s program, however, is unusually severe. The $100 a month penalty for noncompliance is more than double the average for such programs. The Affordable Care Act may spur more employers to adopt wellness programs with large penalties; it raises the legal limit on penalties that employers can charge for health-contingent wellness programs to 30 percent of total premium costs. Penn State’s motivation is understandable. Health care spending is the fastest-growing component of workplace compensation. These expenses have grown particularly rapidly in Pennsylvania, where they increased 8.4 percent a year from 2008 to 2010. According to the report, Pennsylvania ranks among the highest-cost regions in the nation for health care, after controlling for demographic factors. Employers like Penn State should attempt to control health care spending. In this light, it’s natural for employers to consider wellness programs to moti-

tion can reduce spending by focusing on wellness. The research to date is disappointing. For a variety of reasons, most studies of wellness programs are of poor quality and consider only their shortterm effects, leading to results that can’t be trusted. Many, such as those that Penn State cites as evidence in support of its program, are written by the wellness industry itself – hardly an unbiased source. The wellness industry is doing a good job of pushing its product. Understanding research is challenging, and it’s relatively easy for a marketing representative to cite glorious-sounding results. So far, there is insufficient evidence that wellness programs, as currently designed and implemented, save money or generally improve health. Penn State’s plan would hardly be the first time Americans bought something that may not work as well as advertised. Companies should reconsider the reasons that they are so eager to have them and whether they’re really worth the investment. n Austin Frakt is a health economist with the U.S. Department of Veterans Affairs. Aaron Carroll is a professor of pediatrics at Indiana University School of Medicine. Distributed by Bloomberg View.

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30 n

Anniversary from page one

We’ve learned a lot, and now we’re ready to take it to the next level.” But many paths that help fulfill the mission have changed, including a funding environment that’s increasingly competitive, as well as monumental developments in technology that allow data to be more easily, efficiently and broadly communicated. “The things that made us successful in the first 20 years are not necessarily the same as what will make us successful in the next 20 years,” said McGuigan. While a major anniversary is generally a good opportunity to go deeper than a celebration, McGuigan said the Providence Plan specifically held a 20th-anniversary celebration with a substantial goal – to deepen the connections among those who work with its many programs. More than 400 people came to the anniversary celebration in October 2012 at the Casino, the special events venue at Roger Williams Park. “Most people at the event didn’t know most people,” said McGuigan. “It

gave people a chance to connect.” Connecting through community service was a priority for Newport-based Embrace Home Loans for its 30th anniversary in May. Employees of Embrace donated 1,500 hours of community service to organizations all along the East Coast, from Florida to West Virginia and Rhode Island. More than two dozen 30th-anniversary projects in May included painting the Methodist Community Gardens Soup Kitchen greenhouse in Middletown, preparing for the Sheep & Fiber Festival at Coggeshall Farm in Bristol and spending time with veterans at the federal Rhode Island Veterans Home in Bristol. Embrace Home Loans has also deepened its focus on connection among its employees. “Another value is to invest in the personal and professional development of each other and that took on a different emphasis about three years ago,” Embrace Home Loans President Kurt Noyce said. “Strategically, we identified relational skills as not only good for employees in their work with customers, but also in their personal lives,” Noyce said. “Through this training, we’ve seen dramatic changes,” said Noyce. “We’ve

seen empathy, accountability and respect. We’ve seen job satisfaction improve.” The law firm of Partridge Snow & Hahn is celebrating its 25th anniversary by deepening its involvement in the community. The firm has been donating 25 things each month, including 25 tickets for the New Bedford Symphony Youth Orchestra to see the Rhode Island Philharmonic and 25 coats to Children’s Friend. On a bricks and mortar scale, the firm is moving from space it has outgrown on South Main Street in Providence to three floors of the Textron Building. “The most important thing is that we continue to do everything for the good of the client,” said Managing Partner David M. Gilden. The firm will have a strategic planning retreat in October “to focus on what clients will expect in the future,” said Gilden. Four Corners Arts Center in Tiverton marked its 20th anniversary with an August celebration. “There’s been talk about expansion. Even though we’re a small arts organization, we’ve built a nice following,” said Executive Director Jennifer Sunderland. The Four Corners Art Center has

Sept. 23-29, 2013

its main office, gallery and classroom space on one floor of the historic SouleSeabury House. When larger space is needed, the arts center uses the Meeting House at Four Corners, a specialevents venue. “We’d like to expand … and have a space of our very own,” said Sunderland. “We offer a lot things for free and we’d like to expand our outreach.” Marking its 60th anniversary this year, The Business Development Co. has stayed true to its mission of creating and retaining jobs by financing the growth and expansion of companies in Rhode Island, southern Massachusetts and Eastern Connecticut,” according to its website. “I wouldn’t say we’ve changed that dramatically. Now we go into eastern Connecticut and southeastern Massachusetts,” said President Peter C. Dorsey Jr. The company is a nonbank lender that works with its member financial institutions to fill a funding gap for companies that are often undercapitalized, but promising. “One thing that’s stayed the same in 1953 and now is that quality of management is the most important thing,” said Dorsey. n


lop, and fluke resources have been most abundant between Long Island and the waters east of Nantucket and Cape Cod. “The shelf down off the mid-Atlantic from page one hasn’t been as productive the past few fort, N.C., fisherman Joe Rose, who’s years,” Wise said. “There’s a definite been chasing fish since 1965. “That shift going on. It could change. In the seems to be what’s happening lately. past, many boats from the Point Judith Fluke, croaker, squid, spot – all mov- fleet would spend three months in the ing up.” Joe is owner-operator of the fall fishing out of Cape May.” Four or five mid-Atlantic vessels this trawler Susan Rose, a boat he’s owned year unloaded approximately 700,000 since 1979. He was offloading his trips of squid all summer at the Town Dock, pounds of squid into Point Judith, according to estimated landings. Mike a large Narragansett fish wholesaler. “But we’re also up here, squidding, Roderick, Town Dock’s director of purbecause the fishery managers won’t al- chasing, said this year’s squid run has low us to work on anything else down been slower than the past three, which South,” he said, referring to tightened were banner years. The ex-vessel price restrictions on fish quotas in some of has ranged anywhere from a $1 to $1.50 a pound. those fishing areas. Once the product leaves a vessel’s This past summer, Rose sent many fish-hold, the supply chain kicks in. thousands of pounds of squid up the Point Judith dock and into the Rhode Is- With each step, from the lumpers land economy. It’s been easy for him to (dockside workers who unload the fish-holds) to processors to truckers, do so because Point Judith the value increases. The is set up to handle squid in fisherman’s rule of thumb volume. The processors, for this multiplying effect the inventory managers, is that every dollar of fish are there. There’s pride landed in Rhode Island in the port when it comes turns into $5 for the Rhode to squid – enough pride to Island economy. get the attention of some Then there’s the interRhode Island legislators, connectedness of the port. who failed in a bid this Boats actively fishing reyear to make calamari the ERIC REID quire numerous supportstate appetizer. Deep Sea Fish owner ing businesses – fuel, gear, Meanwhile, the local ice, trucking, ready acfleet size is down – way cess to global shipping, etc. – and those down – from a high of 70 or so offshore shore-side businesses need the fish trawlers in the 1990s to a present-day money generated on the boats for surlow of 25-30. This trend in consolidation vival. Everyone has a stake in not only has affected fishing ports up and down the survival of the different fishery the East Coast. resources but in the ports themselves. A port that loses too many vessels Having the boats is something like in– or too many fish houses - is doomed. creased foot traffic at a local mall helpPoint Judith has lost many vessels to ing all the stores. either the scrap yard or into fisheries These boats buy lots of diesel fuel – in other ports, like the Cape May scal- between $45,000 and $70,000 depending lop trade. on horsepower for three months of squid “Our fleet has really been cut down,” fishing. They buy ice at $60 a ton – 10 and said Point Judith fisherman Jeff Wise. 25 tons per boat, per squid trip. Grocer“So it’s good to see the extra fish run- ies, the boats budget at $125 per day for ning through the port. I think every- a five-day trip. Then, since things break one benefits.” Wise, 47, is captain of an on fishing boats – constantly – the boats offshore trawler, the Lightning Bay, have a monthly budget in the thousands owned by Town Dock. “But the one of dollars for fishing supplies (like rope, problem I do see is that we’re all going wire or chain); for engine parts and after the same biomass of fish. We’re all maintenance; for local welders and divon top of each other.” ers and mechanics. Rose and his crew arrived in Point The past few years, the squid, scal-

‘We provide the boats access to their traditional scallop markets.’


POINT MAN: Point Judith lumper Doug Allen works in the fish-hold of the Susan Rose, using the lumper’s tools of the trade, including a pitchfork and a shovel.

Judith in June. Before leaving earlier this month, he made one to two trips a week, squid fishing between Nantucket and Long Island. “Point Judith is like a home away from home,” he said in late August. “We’re used to this size port down home. But still, I haven’t seen home in two months straight – starting to miss it real bad.” Point Judith doesn’t generally traffic in scallop meats, but this year saw an extra boost from those fishermen too. Most of the scallop bottom is east of Nantucket in a spot called the Great South Channel. The mid-Atlantic, in areas called Hudson Canyon and the Elephant Trunk off the Delmarva, used to be thick with scallops but this year the vessels normally fishing those areas were fishing off the New England coast. The sea-scallop trade in the U.S. is effectively dominated by two ports and by a small handful of deal-makers. New Bedford and Cape May are where the action is. The boats that have been using Point Judith are almost all owned by two New Jersey seafood companies. Eric Reid, owner of Deep Sea Fish, a small wholesaler in Point Judith, this year has been offloading seven New Jersey and Virginia scallop vessels. He’s been doing it the past five years, seeing a few new vessels each year. “The center of the scallop universe is

not Point Judith. We provide the boats access to their traditional scallop markets,” Reid said. “They like it here. It’s a lot quieter than New Bedford.” Reid’s company, Deep Sea, acts as a toll collector when the scallops pass from the vessel across his dock and through his building to a truck waiting at the loading bay. The truck then heads for Interstate 95, south for Cape May, north for New Bedford. Even though the boats have run approximately $10 million in sea scallops down the highway this season, according to estimated vessel-landing reports. Point Judith sees the benefit. Each scallop vessel bought a Rhode Island landing permit. Each vessel bought fuel, ice, shackles, bags, wire, gloves, oil, food for up to 12 days – and never mind what a crew of seven might spend “out on the town” after 10 days of cutting scallop meats and towing dredges around. “The boats are important. They add value to our economy,” said Mike Roderick. “Sure we want the product. But it goes beyond that. The other day I saw a scallop crew walking up the road here in Point Judith. They were going into the new breakfast spot [the Two Gulls Café], and I’m sure they were all going to order more than a few pieces of toast.” n

Providence Business News

Sept. 23-29, 2013 n 31

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400 Westminster Street 6th Floor, Providence, RI, 02903

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Providence Business News

32 n

Sept. 23-29, 2013

% Cox Business helped Liberty Market keep more than their bread 100% local. Kiersten Traina, co-owner of the Liberty Market prefers to do business with local suppliers— that’s why she trusts Cox Business for fast, reliable Internet and feature-rich phone service. With award-winning local support, we’re available 24/7 if she ever needs it. This way, she can get back to doing what she does best, making the most delicious wood-fired pizzas in town. Call today and see how your business is our business.


Internet & Phone




— mo*

• Get a $100 Visa prepaid card after online redemption • Next-day, evening and Saturday installation appointments available • Internet Select speeds up to 15 Mbps and unlimited nationwide long distance | 1-866-240-4798

* Offer ends 9/30/13. Available to new commercial subscribers of Cox Business InternetSM Select (max. 15/5 Mbps) and Cox Business VoiceManagerSM Anywhere. Prices based on 2-year service term. Rate during second year is $79.99/mo. One additional Cox Business VoiceManager Anywhere line may be added for $15 per line per month (long distance not included). Unlimited plan is limited to direct-dialed domestic calls only and is not available for use with non-switched circuit calling, auto-dialers, call center applications and certain switching applications. Next-day installations are subject to availability; eligibility restrictions may apply. Prices exclude equipment, installation, taxes, and fees, unless indicated. Speed not guaranteed. Actual speeds may vary. Rates and bandwidth options vary and are subject to change. Discounts are not valid in combination with or in addition to other promotions and cannot be applied to any other Cox account. Phone modem provided by Cox, requires electricity, and has battery backup. Access to E911 may not be available during extended power outage or if modem is moved or inoperable. Services not available in all areas. Other restrictions apply. © 2013 Cox Communications, Inc. All rights reserved. Cox Business Visa® Prepaid Card available with qualifying new Cox Business services with minimum 2-year contract. Online redemption required. Void where prohibited. Limit one Prepaid Card per customer, total not to exceed $200. Allow 6-8 weeks after redemption for delivery. Cards issued by MetaBank™, member FDIC, pursuant to a license from Visa U.S.A. Inc. Card use subject to terms and conditions as set forth by the issuing bank. Not redeemable for cash. Valid through expiration date on front of card. Other restrictions apply.

09-23-2013 Issue