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OUT OF SECUR I T Y A N D I N TO T HE R EA L M O F W H AT P E O P L E WA N T By Deborah L. O’Mara, Security Dealer & Integrator, April 2011

“Take a cue from Protection 1’s Tim Whall: learn what your customers ‘want’ and deliver it.”


Timothy J. Whall, Chief Executive Officer

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R E TA I L


“When we discussed our customized reporting needs, we found ourselves more handicapped by our mindsets rather than limitations from the Protection 1 IT Department.” — G L O B A L F O O T W E A R M A N U F A C T U R E R , W H O L E S A L E R , A N D R E TA I L E R


To Whom It May Concern: 24 Hour Fitness U.S.A., Inc. has been working with Protection 1 for over fifteen years. We currently have over two hundred fire and burglary systems being monitored by their company in nine different States. Protection 1 has delivered professional results from the point of installation and has continued during the monitoring and service phase of our national account service agreement with our organization. They continue to advance with state-of-the-art technology, which allows us to monitor all of our locations in real time for false alarms, service issues, emergency call list updating using a web based software that allows us to connect directly to their computer systems.

“Protection 1 has delivered professional results.”

During the course of my relationship with Protection 1, they have always listened to my interests and concerns and assisted me in managing our business needs to my satisfaction. I would recommend Protection 1 to any customer looking for security alarm and property protection needs. They will deliver installations per your specifications and monitor and service your account needs to meet or exceed your expectations.

Sincerely,

Owen J. Shacklet on III

Owen J. Shackleton III National Director of Loss Prevention

24 H OUR F ITNESS U SA , I N C • SA N R O M A N O, C A P ERSONAL TRAINING & FIT N E SS C E N T E R S 425 U.S. CLU BS


To Whom It May Concern: We chose our security providers based on four basic principles;

1. Service 2. Pricing 3. Quality of Equipment 4. Quality of Installation I am pleased to say, Protection 1 has excelled in all required categories. My experience with Protection 1 spans over eight years, at three companies, and 200 facilities. They have proven to be a consistent, reliable security partner throughout the years we have worked together. Protection 1 provides an excellent level of service, they meet or exceed installation deadlines and they stay in communication during all project phases. In my opinion, they are truly a superior national provider.

Sincerely,

Ken Stedman

Ken Stedman Director of Asset Protection

AL L IED C AS H A DVA N C E • M I A M I , FL ONE OF TH E NAT ION ’ S LA R GE ST PR OV ID E R S OF PAY DAY ADVANCE S 200 LOCAT IONS I N 1 0 STAT E S

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To Whom It May Concern: Brown Shoe Company began our relationship with Protection 1 in 2010. Their level of service is a differentiator compared to other burglar alarm providers. This was obvious during the process of converting our stores’ burglar alarms. The structure of Protection 1’s organization supports customer service from all levels. When we discussed our customized reporting needs, we found ourselves more handicapped by our own mind sets rather than the limitations from Protection 1’s IT Department. The other thing that is really refreshing to see is their associates’ enthusiasm. All of Protection 1’s associates appear to love what they do along with the company they work for. That mind set equates to a willingness to go above and beyond for the customer. To put it simply, Protection 1 is a true partner and they deliver what they say they’re going to! I would highly recommend Protection 1 and their national accounts retail team for your loss prevention system needs. Sincerely,

L. Jon Grander

L. Jon Grander Vice President, Asset and Revenue Management

B R OWN S H OE COM PA N Y • ST. LO U I S , M O G LOBAL FOOTW EAR COM PA N Y OVE R 1 ,1 00 STORE LOC AT ION


Dear Lynn and Val: I wanted to take the opportunity to thank you for all of your hard work and dedication that you put into transitioning us from our previous provider to Protection 1. You worked hard to get us a price that was in-line with our budget and specifically got us the panel that would work for our growing company’s needs. It was a long process of conference calls and a very enjoyable face-to-face meeting that consequently built a great relationship between Cellular Sales and Protection 1. We also wanted to thank you for the smooth installation process and keeping yourselves involved in the process to make sure that all the stores were complete in a timely and efficient manner. Your installation technicians worked very hard to get all of our codes into the panel and ensured us a streamline process. Traci Torres, Account Manager, also worked tirelessly to get our codes in the panel when necessary and into the eSuite web site and we couldn’t have done it without her! As you already know, we have recommended you to our other markets and hope that Cellular Sales as a whole will be partnering with Protection 1 for a long time to come. If it was not for all of your patience, knowledge and sales skills, we would not have been able to make the choice to go with Protection 1. We are very happy with the service and look forward to working with you in the future with regards to new store installations. Warm Regards,

Maria Mancino

Maria Mancino Cellular Sales of VA, LLC

C EL LUL AR SALE S O F VA , LLC • VERIZON W IRELE SS PR E M IU M R E TA ILE R OVER 400 STORE S

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KEY NOTE PANE L FOC USES ON HEL P I N G CU STO M E R S ACHIEVE GOA L S By Staff Reporter, Security Sales & Integration, May 2011

“You have to build the relationship and help them see the value. We have to update how we deal with customers and not be afraid to wake sleeping dogs,” said Jamie Haenggi. The latter point addresses the reluctance on the part of some security dealers and systems integrators to reach out to existing customers for fear of losing the business.


P RO 1 LAUNCHES T EC H T R AC K ER By Tess Nacelewicz, Security System News, June 1, 2011

Jamie Haenggi, chief marketing and customer experience officer, said consumers in today’s impersonal, technology-driven world want better customer service, so Protection 1 is providing it. “We’re going back to how people want to be treated,” she told Security Systems News. “That’s what’s revolutionary about it.”

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PROPERTY MANAGEMENT


“ The service and support from Protection 1 has been exceptional.” — R E A L E S TAT E I N V E S T M E N T S E R V I C E S


To Whom It May Concern: My experience with Protection 1 Multifamily (P1MF) has always been positive. We have been customers for a number of years and have always received great customer service. Recently, we installed P1MF’s wireless intrusion alarm system in two of our communities. P1MF did an outstanding job coordinating the installation to minimize inconvenience to our residents and our associates. Since installation, the product has been enthusiastically adopted by our residents and associates. In particular, we have been very fortunate to work with Kristin Salo. Kristin has repeatedly exceeded our expectations as it relates to the attention our projects have received. We learned recently that P1MF was partnered with Protection 1, which will allow them to provide a full suite of alarm and security products. We are very excited about the future opportunities that this partnership creates for us. I would recommend Protection 1 Multifamily to anyone considering an apartment intrusion alarm and I’m eager to expand our relationship to include products offered through Protection 1. Sincerely,

John E. Barger

John E. Barger, Jr. Vice President—Real Estate Services

FOGEL M AN M ANAG E M E N T G R O U P MU LT IFAMILY PROPERTY M A N AGE M E N T SE RV IC E S 65 APARTMENT COMMUN IT IE S


To Whom It May Concern: I would like to take the time to thank you for all of the hard work you’ve recently put into my properties. So far the service and support from Protection 1 has been exceptional. Your technicians have been very helpful in setting up our camera systems. Our test and inspection on our Middletown fire alarm was smooth as well. I appreciate the fact that you respond immediately to our needs each and every time something arises. Knowing that I have one person to contact for all of our security needs makes things so much easier. From consolidated billing to streamlining our monthly service rates, the whole experience has been very rewarding—and very cost effective. I also like the fact that you can handle all of our locations regardless of size or geographical location. I look forward to continuing to work together and adding Protection 1 to all of my facilities.

Thanks again,

Larry McComb Property Manager

H EALTH C AR E R E I T, I N C M S G • M I D D LE TOW N , N Y REAL ESTAT E INVE ST M E N T T R U ST 6 08 PROPERTIES IN 39 STAT E S

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H O S P I TA L I T Y


“We operate over one hundred golf courses and rely heavily on our security systems to prevent theft, vandalism, and burglaries. I have switched all of our properties over to Protection 1 due to their professionalism and refreshing responsiveness.� — S E C U R I T Y D I R E C T O R , O P E R AT O R O F P R I VAT E & R E S O R T G O L F C O U R S E S


R EVOLUTIONIZING SERV I C E, ON E C USTOM E R AT A TI ME Staff Report, SecurityInfoWatch.com, June 2011

“Two of the greatest frustrations of customers—whether they’re homeowners or business owners—are calling in for customer service and waiting around for service technicians to arrive,” said Whall. “Tech Tracker is just one more way we’re using technology and good old-fashioned common sense to enhance our customer service.” The removal of the auto attendant as well as the new Tech Tracker service, which is now available nationally, have both been met with numerous customer accolades.


ISC WEST 2011 — SEC UR I T Y I N D UST RY AT C R OSS R OA DS , FUTURE CLOU DY By Mark Rockwell, GSN, April 6, 2011

Security technology, service providers and systems integrators, said Jamie Rosand Haenggi, chief marketing and customer experience officer at Protection 1 Security Solutions, said customers don’t judge security technology and service providers against one another. They judge their services against what they experience in other areas of web services. That is a game-changer for many companies.

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To Whom It May Concern: I would like to convey my appreciation for the professional and proficient manner in which Joe Gilligan responds to our security issues. American Golf Corporation operates approximately 100 golf courses throughout the United States and relies greatly on CCTV and burglar systems for various security needs. Mr. Gilligan has been very dependable and always available for any requests or questions regarding the various Protection 1 systems that are in place. Additionally, Protection 1’s support staff has been very receptive to any of our needs. I would recommend Protection 1 to other prospective customers.

Jerry Swick Sincerely,

Jerry Swick American Golf Corporation

AM ER IC AN GOL F CO R PO R AT I O N • SA N TA M O N I C A , CA O PERATES VARIOU S RE SORT, PR IVAT E & PU BLIC GOLF COU R S E S MORE TH AN 1 00 COU R SE S


To Whom It May Concern: We purchased a building with a current Protection 1 system already installed. We basically gutted the space and Protection 1 was great through this process! We had understanding and worked around our scheduling problems. Our sales representative, Mike Gearheart, was always available when we had questions or issues. He was always willing to stop by and assist us with problems and if he didn’t have the answer he was quick to get the answer for us. From Mike to the tech staff to accounting and management, we have had a very positive experience with Protection 1. Sincerely,

Linda L. Smit h

Linda L. Smith Senior Vice President

S UNWAY H OTE L G R O U P HOT EL MANAGEM E N T, D E V E LOPM E N T, CON SU LT IN G A N D ACCO UNTI NG S E RV I CE S 1 75 HOT ELS IN 1 30 C IT IE S IN A LM OST 3 0 STAT E S

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To Whom It May Concern: Prior to selecting Protection 1 as a provider, Troon Golf was with one of the nation’s largest provider of security systems and monitoring services. As the recession took shape, the hospitality industry was hit especially hard and we were forced into a cost containment mode. While looking for alternatives for our security systems, Troon Golf evaluated a number of vendors and the result was our selection of Protection 1. Protection 1’s sales, account management and technical support services are consistently courteous and extremely knowledgeable in security systems and services. They provide timely customer service and offer valuable products and services for our private and daily fee facilities. Most importantly, they always strive to find solutions that meet our requirements and budgets. Protection 1 has earned the reputation of a Troon Golf trusted partner.

Sincerely,

Cary T. Westmark Vice President, Technology

T R OON GOL F, L LC • S COT TS DA LE , A Z HOSPITALIT Y GOLF MA N AGE M E N T, D E V E LOPM E N T & M A R K E T I NG 190 GOLF COU RS ES IN 3 1 STAT E S


P R OT E C T I O N 1 P UTTI NG TECH NO LO GY WO RK IN CU STOMER SERVICE By Staff Reporter, SDM, May 26, 2011

Protection 1 has been offering the Tech Tracker service since February of this year and has received an abundance of validating customer feedback. “If this appointment follows through like it has started it will display the very best in customer service and I appreciate it very much. People and other businesses need to know about this,� said one customer. SM

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ENERGY


“It is the persons we deal with that determine who we do business with.” —OIL & ENERGY PROVIDER


To Whom It May Concern: I am writing this letter on behalf of James Pippenger, whom has been Protection 1’s point of contact with my company, Colt Energy, Inc. In the past few years, Colt has worked exclusively with Protection 1 and has purchased theft and fire systems as well as a fairly extensive security camera network. I speak for Colt when I say James has been exemplary in both representing Protection 1 and the security industry as a whole. He has been very beneficial to us by sharing his expertise in security matters such as what materials to use and security design. Additionally, I can rely on James’ responsiveness if a problem does arise. Most companies in any industry are similar and the security industry is not the exception. As I am sure you agree, it is the persons we deal with that determine who we do business with. The main reason Colt initially selected Protection 1 to service our security needs was James. Yours,

Pat rick E. G. Morgan Patrick E. G. Morgan, P.G. Operations

CO LT ENER GY, INC . MI D -CONT INENT OIL & E N E R GY COM PA N Y O PERATING OVER 6 00 WE LLS


To Whom It May Concern: As Director of Security for Chromalloy Corporation, I would like to express my pleasure in working with Joe Gilligan, your National Account Manager assigned to our account with Protection 1. I have worked with Joe to plan, design and install security upgrades at ten of our facilities in the United States. I have been very pleased with the professional installations of our new security systems and Protection 1’s strong commitment to customer service after the job has been completed. I have found Joe to be professional, knowledgeable and very responsive to some of the unique security issues that we have at our facilities. Since upgrading the security systems at our facilities, we have prevented thefts, vandalism and created a strong security posture at each facility. I would recommend Protection 1 Security to any company. Sincerely,

James Brooks

James Brooks Director of Security

C H R OM AL LOY CO R PO R AT I O N • BU R LI N GTO N , MA INNOVAT IVE GAS T U R BIN E E N GIN E SOLU T ION S 31 SALES OFFICE S

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SERVICES


“We are pleased to consider Protection 1 our partner for our security needs.” —VETERINARY SERVICES PROVIDER


Whom It May Concern: The American Red Cross has recently deployed a number of large security system installations in various regions of the U.S. It is a requirement that we research qualified potential suppliers for accountability, performance, timeliness and pricing. Protection 1 has proven superior in all required categories during and after the sale. When you have a large system roll out you need a security provider you can count on, one that will be there when you need them most, Protection 1 has been that supplier for The American Red Cross.

Sincerely,

Gary Raphus Operations Manager

AM ER IC AN R ED C R OSS • WAS H I N GTO N , D.C . THE NAT ION’S PREMIER E M E R GE N CY R E SPON SE OR GA N IZ AT I O N 70 0 LOCAL CHAPTERS


To Whom It May Concern: VCA Animal Hospitals operates more than 520 animal hospitals in 40 states across the nation. Our dedicated and compassionate veterinarians provide your pet the very best in medical care. With this being said, VCA requires certain security needs to protect our clients and their pets as well as our personnel and property that include fire alarm, access control, CCTV and intrusion systems. VCA has partnered with Protection 1 to provide these services in our new hospitals and upgrades to existing facilities on a national basis. Protection 1 provides VCA with valued services such as monitoring, maintenance and warranty, web based access control and remote video “Pet Cams”. These remote operated systems are vital to our company with employees “on the go” to manage their facilities. With dedicated personnel for our account such as national account manager, project manager, and on-site operations manager along with their nationwide branch offices, Protection 1 provides support to any of our locations. We are pleased to consider Protection 1 our partner for our security needs and would recommend them to anyone that needs to protect their business. Sincerely,

Charles Nicholls

Charles Nicholls Director of Construction

VC A ANTEC H , I N C • LOS A N G E LE S , C A VET ERINARY H OSPITA LS 520 H OSPITALS

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To Whom It May Concern: Republic Services is a leading provider of solid waste collection, transfer, recycling and disposal services. We operate more than 375 collection companies in 40 states and Puerto Rico and provide top quality services to commercial, industrial, municipal and residential customers. Republic serves millions of residential customers under contracts with more than 2,800 municipalities for waste collection and residential services. In dealing with many locations we approve select vendors that our facilities may utilize. It is important to select companies that not only fit our needs, but are also feasible and provide the services we expect. Protection 1 is one of those selected companies. We have worked with Lynn Kresse for the past 2 years and have been impressed by her professionalism. She has been very helpful to our sites, working with them from implementation to completion. From the corporate level, we have found that the expertise she brings to the table is invaluable. Wish all of our suppliers were just as responsive.

Valerie Clark Sourcing Analyst, Procurement

RE P UB L IC S ERV IC E S • PH O E N I X , A Z EN V IRONMENTAL SERV IC E PR OV ID E R 375 LOCAT IONS


REACHIN G THE P I N N AC L E OF BR A N D M E SSAG I N G By Rodnery Bosch, Scott Goldfine and Ashley Willis Security Sales & Integration, June 2011

As it revamps its image, Romeoville, Ill.-based Protection 1 has made a tiny but significant difference to its name. ...Customers are pleased with the new look, although Jamie Haenggi points out that most of the positive feedback is a result of Protection 1’s service.

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S U P P LY C H A I N


“After starting with this company my first improvement was to move our burglar

and fire systems to Protection 1. I had past experience that proved they were up to the task, and they haven’t let me down.” — V. P O F L O S S P R E V E N T I O N , N AT I O N A L C O N V E N I E N C E S T O R E A N D W H O L E S A L E F O O D S D I S T R I B U T O R , C H I C A G O , I L


To Whom It May Concern: After starting with Eby-Brown, my first improvement was to move our burglar and fire systems to Protection 1. Due to my past experience with them, I knew they would be capable of making a seamless transition between providers while providing significant improvement in customer service over our current providers. Their ability to be flexible in product choice and range of equipment has allowed me to create the right solutions for Eby-Brown, all while using leading edge technologies.

Thank you,

Joe Pfeifer, CFE, CFI Vice President of Loss Prevention

E BY- B R OWN COM PA N Y, LLC • N A PE RV I LLE , I L CO NVENIENCE-STORE SU PPLIE R A N D WHOLE SA LE - FOOD D ISTR I B UTO R 2,100,000 S Q. FT. OF WA R E HOU SE SPAC E , 7 D IST R IBU T ION C E NTE R S


To Whom It May Concern: Jacobson Companies relies on their partnerships to be just that, a Partner. Protection 1 exudes this on a daily basis by going that extra mile each and every time. Our account manager, Scott Straight, has allowed Jacobson Companies to put our attention to our day to day business, leaving any security issue handled usually the same day. This is vital in today’s economy and we appreciate the effort the entire Protection 1 team puts out each and every time they touch us and our customers. We also have dedicated Protection 1 team members that are accessible 24/7/365. This is the peace of mind we need securing our buildings across the U.S. Their national call center knows Jacobson when any of our managers call in. This personal service is unmatched by any other service provider I have worked with. We also appreciate knowing a Protection 1 technician is not only installing our systems, but maintaining them. I highly recommend Protection 1 to anyone who needs their locations protected nationwide. I look forward to working with Scott and Protection 1 now and well into the future.

Best regards,

Chris Steinour

Chris Steinour Safety/Security Supervisor

JACOB S ON CO M PA N I E S • D E S M O I N E S , I A INTEGRATED S U PPLY C HA IN SOLU T ION S 30 MILLION SQ. FT. OF WA R E HOU SE SPAC E , 27 STAT E S

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1 1 3-Y E A R O L D CO LLE GE UP GRAD E S TO I P FI RE A LA R M SYSTEM By Staff Reporter, SDM, June 21, 2011

Edward Jenkins, Miles College physical plant director, is impressed with the fire alarms’ immediate notification and Protection 1’s same day service. “We are really pleased with our experience, not to mention the great service.”


H OM E S E C UR I T Y G OES M O BI LE By Ronnie Crocker, Houston Chronicle, March 13, 2011

Timothy Whall, chief executive of Protection 1, agreed that customers expect “a lot more functionality� than they did in the past. And they want to connect through smart phones, iPads and other portable devices.

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WA R E H O U S E — D I S T R I B U T I O N


“It is very rare to find a company so passionate about delivering outstanding

customer service. The Protection 1 team has a proven track record for delivering on their commitments. We have made them our preferred national provider.” — M A N U FAC T U R I N G FAC I L I T Y M A N AG E R , DA L L A S , T X


To Whom It May Concern: Since 2009, Shelly and the Protection 1 organization have forged and developed a valued partnership with myself and the Dal-Tile Corporation. It is VERY rare to find someone as dedicated and professional as Shelly has been through these years. Her passion for delivering outstanding customer service defies any expectation anyone could have. She always goes above and beyond. The Protection 1 team has a proven track record for producing quality installations and monitoring services that have met our requirements. That is the reason that we have chosen Protection 1 as our preferred provider for all of our Dal-Tile locations. We are looking forward to a long term relationship with Protection 1. We are more than happy to refer Shelly and the Protection 1 team.

Sincerely,

David J. Thole Manager Facilities & Equipment

DA L-TIL E COR P OR AT I O N • DA LLAS , T X MANU FACTU RER, DISTR IBU TOR & M A R K E T E R OF C E R A M IC T IL E 20 4 LOCATIONS


To Whom It May Concern: I was tasked by the President of our company with the responsibility of enhancing the security of our offices and plants across the United States in the early part of 2008. At that time I contacted several reputable security companies. Mr. John Todd, our Protection 1 national account manager, offered us expertise, ideas and competitive pricing from coast to coast with a single point of contact for all our needs. Their product was a complete turnkey solution, one vendor for all the installation requirements. Since our initial meeting Protection 1 has performed several large system installations for Olympic Steel including our corporate campus with several more locations already budgeted. We are extremely happy with our decision to work with Protection 1 and would have no hesitation in recommending them to other businesses in need of a high quality security services company.

Sincerely,

Dan Biddlecombe Facilities Coordinator

OLY M P IC STEE L • C LE V E LA N D, O H STEEL SERVICE C E N T E R SPE C IA LIZ IN G IN D IR E C T SA LE & D I STR I B UTI O N 1 6 LOCAT IONS

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R E S TA U R A N T


“The service that Protection 1 has offered to our corporate locations and franchisees has been very well received. It is very refreshing to find a national vendor that is able to support our growth and keep our franchisees happy across the board.”

— D I R E C T O R O F F R A N C H I S E D E V E L O P M E N T, R E S TA U R A N T C H A I N , L A S V E G A S , N V


To Whom It May Concern: As Vice President of Purchasing for CEC Entertainment, I realize the importance of providing a safe and secure environment for our guests as well as our employees. Protection 1 plays a key part in this critical area by providing the service and technology necessary for us to accomplish this. Our primary contact at Protection 1, Shelly Dollar, has provided over 10 years of excellent service to our Chuck E Cheese restaurants. She displays an incredible amount of professionalism as well as a high degree of knowledge of Protection 1 and our concept. She works closely with our employees as well as our construction company to ensure that Chuck E Cheese consistently receives quality service in a timely manner. Shelly communicates with precision and has built a strong relationship with CEC by taking the time to understand our business and the extent of our needs. She listens well and applies Protection 1’s broad range of expertise to ensure all of their resources are made available to our company. Shelly radiates energy, enthusiasm and tenacity. When a difficult issue occurs, she figures out solutions – nothing deters Shelly from getting the required results. I have always appreciated her “no excuses” method when dealing with challenges. Through the years, many changes have occurred within CEC as well as Protection 1. However, one of the most consistent elements among these changes has always been Shelly’s excellent performance and her ability to execute on all levels. Thank you,

Mike Johnson VP, Purchasing

C EC ENTERTAINM E N T • I RV I N G , T X A LEADER IN TH E FAM ILY, FOOD & FU N IN D U ST RY 495 LOCAT IONS


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Š2011 Protection One Alarm Monitoring, Inc. All Rights Reserved

Customer Testimonials | Protection 1  

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