Page 1

Milan Email Queue Management Troubleshoot and monitor email from Exchange to HP Worksite Prosperoware’s Milan Email Queue Management unifies and simplifies day-to-day management email filing tasks from Microsoft Exchange to HP WorkSite. When a user flags a message to be filed in WorkSite, the WorkSite Communication Service receives it, converts it to a form that WorkSite can understand, and then adds the required profile information. But what happens if that email goes astray, or the filing process slows to a crawl? Or a folder is deleted from Outlook without being unlinked from WorkSite? WorkSite alone does not offer an easy way to troubleshoot these email filing issues. That’s where Milan’s Email Queue Management comes in. Milan Email Queue Management provides a window into WorkSite email filing. An intuitive interface allows Service Desk users to dynamically manage and monitor the activity of WorkSite Email Filing Service. It also enables an administrator to keep track of linked folders between WorkSite and Exchange.

WorkSite alone does not offer an easy way to troubleshoot email filing issues. That’s where Milan’s Email Queue Management comes in.

Product Features ›› ›› ›› ›› ›› ›› ›› ›› ››

Monitor the health of the WorkSite EFS (Email Filing Service) queue Determine the status of emails that users have queued for filing Allow bulk email filing through Milan Troubleshoot why an email is not filed or being filed slowly Prioritize the filing of emails Provide visibility of linked folders Delete orphan linked folders Resubmit failed jobs back for reprocessing Generate statistical reports about filing emails and linked folders

© 2014 Prosperoware LLC

www.prosperoware.com


The Platform The Milan family of products is for organizations that use WorkSite, DeskSite, and FileSite (HP WorkSite product family) as their document management system. Milan promotes greater adoption of the WorkSite product family by empowering users to do more by improved administration without IT intervention. For organizations that are focused on improving collaboration and work processes, Milan enables a more standardized approach in WorkSite. Milan also provides functions for SharePoint and WorkSite Records Manager (WRM, formerly IRM).

Platform Support IIS 6 or later .NET 4.0 or later SQL Server 2005 or later iManage WorkSite 8.5 Server or later DeskSite or FileSite 8.0 SP1 or later Windows Server 2008 R2 or later (virtual or physical) Localization support IE8 or later, Chrome 16, Safari

An intuitive interface allows Service Desk users to dynamically manage and monitor the WorkSite Communication Service and keep track of linked folders between WorkSite and Exchange.

About Prosperoware Prosperoware delivers a family of software products and integrated platforms to improve matter centricity, information governance, remote access, WorkSite and SharePoint integration, and pricing and experience management. Prosperoware enables lawyers and professional staff to manage a wide range of document-intensive processes without IT support across multiple systems, including iManage WorkSite, Microsoft SharePoint, and any system that stores security in a SQL database. Prosperoware clients include Akin Gump Strauss Hauer & Feld LLP, BakerHostetler, Berwin Leighton Paisner, Cravath Swaine & Moore, DLA Piper, Duane Morris, Hill Dickinson, Hughes Hubbard & Reed, Sheppard Mullin Richter & Hampton, and White & Case. Prosperoware has offices in Europe, Asia, and the United States. To learn more, visit Prosperoware’s website at www.prosperoware.com.

Contact Us Today www.prosperoware.com

Š 2014 Prosperoware LLC

Milan EFS Monitoring Management  

Troubleshoot and monitor email from Exchange to HP Worksite

Milan EFS Monitoring Management  

Troubleshoot and monitor email from Exchange to HP Worksite