Thursday, March 24, 2011
Medical Journal 2011
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MaineGeneral hospital design offers a partnership of patients and caregivers hundreds of design details the 30-member advisory council will give feedback on over the next several months. The Whether to incorporate windows con- debate reflects the council’s goal to necting patient rooms to interior corriinvolve patients and dors in the 192 private patient rooms at caregivers in deciMaineGeneral’s new regional hospital sion-making that sparked a lively debate at a recent meetwill improve patient ing of the hospital’s Patient Family experiences. “The Advisory Council. PFAC is a partnerAt issue was a concern about balancship that involves ing patients’ privacy with nursing staff patients, their family concerns about patient safety. Nurses on members, volunteers the advisory council worried that without and caregivers,” said a window, they couldn’t maintain visual Elise Klysa, director Patricia Royall contact to ensure the safety of patients at of Family Centered risk from falls. Care. “We want to Patients and family members, on the make sure their voices are heard as plans other hand, believed windows would for the new regional hospital take shape.” compromise their privacy. This is one of Sherri Woodward, MaineGeneral’s chief BY DIANE E. PETERSON Maine General Health
Restoring lives by people who care.
nursing officer, agrees and emphasizes that patient involvement goes beyond the new hospital’s physical design. “We’re building a new hospital, but also working toward more patient-centered care to better meet our patients’ and caregivers’ needs,” she said. The advisory group includes 10 MaineGeneral caregivers and 18 patients who represent the hospital’s patient population and service area. Patricia Royall, a council member, breast cancer survivor and patient, believes diversity is the key to the council’s success. “The beauty of the council is that there are so many different voices and perspectives. They’ve pulled together administrators, volunteers, staff and patients. All will help us create a better hospital.” Referring to the window
debate, Royall said, “There were several interesting points I wouldn’t necessarily have thought about, but are all part of the process to make this hospital the best it can be.” Longtime volunteers and sometime patients, Joyce and Don Douin agree. ”If we can bring synergy from all these different experiences and translate it into a patient and family-focused hospital, we’ll all be much more enriched,” Joyce Douin said. “So far, hospital administrators have been very receptive,” Don Douin added. Volunteering at the Augusta Campus information desk also gives Don and Joyce Douin ample opportunity to
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