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May/June 2019






On the cover Goscor


Just Asking? When does a small little sulk, turn into a pretty good one, then become an amazingly long one and morph into a spectacular sulk to end all sulks which endures until today? Many, and I mean many years ago we ran a story on a local manufacturer of returnable wooden packaging. Turns out a company which manufactures and circulates a similar product, based in Natal, took umbrage at the article. Not libel suit material, no outright incorrect and unfair facts, they just weren’t happy with elements of the editorial. I am phoned and a representative of the injured company is sent up to see me in Johannesburg. Being a reasonable person, I look forward to sorting the problem out. In comes snake-shoed person very huffy and puffy. Despite being mesmerised by his choice of footwear, I make every attempt to be open-minded. Turns out this was not called for. I was told exactly how this problem would be addressed, how long and what page. Put it this way, we did not agree. Why a perfectly legitimate publishing business, built over years on the back of proven expertise at great risk, and with a hard-won reputation for fairness and objectivity should be seen as one person/client’s fiefdom remains a mystery to me. None of this stops the offended company’s PR (I suspect on instruction from the UK) from asking me last year to interview one of their guys/ gals attending the Sapics conference. Having placed their press releases over the years and continuing in the spirit of forgiveness, I fell for it. Made not one iota’s difference in softening their stance and blow me down if the same PR does not phone me a few weeks ago? Susan Custers, Managing Editor, BA.Comm

Contents Cover Story 24 Speeding up transport 4 Setting new lift truck warranty standards Economics Distribution 27 Fast tracking AI 6 Inventory Accuracies Make a Barcoding/RFID Difference 28 Tracking the supply chain world Rail Transport 8 Trains imperative for African 32 Market Forum development Forklifts 11 Saving money through short term rentals Mergers and Partnerships 13 Chickens find a new home 15 Accelerating distribution Software 16 Buying vs Building


(Cold Chain Forum)

CGCSA (Consumer Goods Council SA) CILTSA (Chartered Institute of

Logistics & Transport: SA)

SAAFF (South African Association of Freight Forwarders) SAEPA (SA Express Parcel Association)

Trucking 18 Better working conditions for drivers Logistics 22 Weeding out supply chain inefficiencies

Afritag (div of Smart Card Society)

Sapics (Association for Operations Management of SA) CSCMP (Council of Supply Chain

Management Professionals)

Also mailed to RFA members


All rights reserved. No editorial matter published in Supply Chain Today may be reproduced in any form or language without written permission of the publishers. While every effort is made to ensure accurate reproduction, the editor, authors, publishers and their employees or agents shall not be responsible or in any way liable for any errors, omissions or inaccuracies in the publication, whether arising from negligence or otherwise or for any consequences arising therefrom. The inclusion or exclusion of any product does not mean that the publisher or editorial board advocates or rejects its use either generally or in any particular field or fields.

Proprietor and Publisher: PROMECH PUBLISHING Tel: (011) 781-1401 E-mail: supplychain@promech.co.za, www.supplychaintoday.co.za Managing Editor: Susan Custers Advertising Sales: Louise Cresswell (071 886 1263)

Production Manager: Sanette Badenhorst Administration and Circulation Manager: Netta Jansen van Rensburg

Subscriptions: Please email us at accounts@promech.co.za if you wish to subscribe to “Supply Chain Today” Printed by: Typo Colour Printing, Tel: (011) 402-3468 FSC (Forestry Stewardship Accreditation)

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Setting NEW Lift Truck Warranty Standards In a ground-breaking development, Goscor Lift Truck Company has rolled out an industry first, standard 5-year warranty on its Doosan 7 Series range of lift trucks. The new offering is the longest ever warranty to be offered in the South African forklift industry.


LTC Sales Director Patrick Barber says warranty is a valuable component of any capital equipment purchase, especially mission critical and big-ticket purchases such as lift trucks. “It assures equipment users that their funds are being spent on a trustworthy product and the supplier is committed to the health of the equipment for the long haul,” he says.

Attributes that are high up on every warehouse or distribution centre manager’s checklist “The pertinent reasoning behind the extended warranty is the fact that the initial capital investment on these machines is very high. Therefore, to retain the value on the product, the warranty is a significant component of the product lifecycle,” says Patrick.

Darryl Shafto, Managing Director


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Patrick Barber, Sales Director

May/June 2019

While different lift trucks from different manufacturers may have different price tags, the length of warranties has largely remained the same for years, pegged at 12 months, which is an industry norm. GLTC’s new warranty is thus a game changer in the industry, driven

by the company’s understanding that the longer and more comprehensive the warranty, the lower the overall potential cost of ownership for owners. “We have been supporting the Doosan product since 1994 and have come to trust the build quality of this Korean product. We have worked closely with our principal, Doosan, to develop a product that meets our local operating conditions and support it with a fitting warranty that gives customers the peace of mind they need, especially in these difficult operating conditions,” says Patrick. He also reasons that the extended warranty is a sign of service commitment from GLTC as the exclusive distributor of Doosan’s range of lift trucks in the southern African market. “The initiative is in the best interests of the end user. A longer product warranty gives customers extra coverage for their mission-critical assets, along with a little more peace of mind. From a supplier point of view, it means that we want to be there for our customers, and be involved in their businesses with a vested interest,” explains Patrick.

Best combination

The Doosan 7-Series forklift range is a product that ticks all the right boxes, from maximum productivity to cost-effective and safe operation across an array of applications – attributes that are high up on every warehouse or distribution centre manager’s checklist when evaluating and selecting materials handling equipment. “These features, coupled with a long warranty, mean that if services are done according to OEM specifications and standards, the machines will definitely give owners a longer lifespan, while re-

taining the value of the investment,” says Patrick.

Transformation matters

Apart from the warranty, another key development is that GLTC has just become the only importer of capital goods in South Africa to attain a Level 3 B-BBEE status, effective March 2019. This is a proud moment for the company, which speaks to its transformational attitude.

Game changer in the industry, driven by the company’s understanding that the longer and more comprehensive the warranty, the lower the overall potential cost of ownership for owners “For such a big organisation, attaining a Level 3 B-BBEE status means that we have covered a lot of ground with regard to our transformational goals. We have done a lot when it comes to employment equity, enterprise development initiatives and corporate social investment, among other initiatives,” says Patrick. GLTC has also invested heavily in skills development. “Skills shortage has become one of the most common enemies of economic development, not only in South Africa, but across the globe. It is a problem that hinders both business and economic growth. Therefore, forward-thinking businesses should play an active role in skills development, and GLTC has done a lot in that regard,” says GLTC MD Darryl Shafto. Following the establishment of its merSETA accredited Training Centre last year, the company is now armed with a facility that allows it to build a pool of technical skills that it needs to better support its customers. Goscor Lift Truck Company Tel: (011) 230-2300 Web: www.goscorlifttrucks.co.za

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More than 800 000 parts are shipped from the main Weir Minerals Africa hub in Johannesburg

Inventory Accuracies Make a Difference Mines served by Weir Minerals Africa have experienced considerable added value through the company’s upgrades to its supply chain system.


ccording to Weir Minerals Africa’s supply chain director, Luhann Holtzhausen, the company ships almost 800 000 bespoke items each year from its main distribution hub in Alrode, near Johannesburg. Leveraging both modern technology and an innovative management approach, it has raised its warehouse stock accuracies to 98% over the past four years, above the global benchmark of around 95%.

Two week turnaround time

“Our streamlined supply chain management

Optimal supply chain management means that customers gain confidence in a company’s ability to deliver


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May/June 2019

Luhann Holtzhausen, supply chain director at Weir Minerals Africa

ensures 70% of our products and components are delivered within two weeks of a sales order being received,” says Luhann. “Our inventory accuracy has also raised the on-time delivery performance over the last year to above 90%.” Between 3 000 and 5 000 parts are shipped each day from the Weir Minerals Africa Alrode facility. These shipping volumes have seen a 20% year-on-year growth since 2016, which the new systems can still comfortably manage in a single-shift operation. Eleven to fourteen super-link trucks, which range in capacity up to 30 tons, leave the facility each week for destinations in southern and central Africa. In addition,

there are two to four container loads which are shipped to other destinations by sea. “Our new systems and processes provide management with real-time visibility of demand and stock in all offices across Weir Minerals Africa’s 75 stocking locations,” he says. “This also gives us end-to-end velocity measurement to monitor the flow of goods from receipt at our warehouse to the actual time of delivery at the customer’s location.”

Less downtime

The same systems are installed at the company’s newly upgraded Kitwe distribution facility in Zambia, streamlining its capacity as a strategic distribution hub for central and east Africa. The benefits for customers of these improvements in supply chain efficiency include reduced lead times and less possibility of stock-outs on customer’s sites. This in turn gives mines improved avail-

ability of equipment, less downtime and higher productivity.

70% of products and components are delivered within two weeks of a sales order being received

“A significant advantage of optimal supply chain management is that customers gain confidence in our ability to deliver. This means that they can start holding less stock themselves and free up substantial amounts of their working capital,” he concludes. Weir Minerals Rajen Govender Tel: (011) 929-2701 Email: rajen.govender@mail.weir www.minerals.weir

Introduction of new technology means items can be picked and binned in real time

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Trains Imperative for African Development Africa’s conditions are perfectly suited to rail transport solutions, due to long distances interspersed with rich mineral deposits and dense population centres. The fact that our rail infrastructure is somewhat lacking is testament to past policy and implementation failures, but rail still offers vast opportunities for our continent.


he question is how to unlock these potential benefits for the good of our people without the process becoming derailed by the inefficiencies that have plagued earlier developments. The answer lies in developing policy and finance solutions that encourage all

Sustainability is one of rail’s defining advantages. It has a fraction of the carbon footprint of road transport, and large projects allow for training and upliftment of young professionals.

stakeholders to make the system work.

Poor infrastructure

In general, Africa’s rail infrastructure is poor, a view echoed by the African Development Bank’s 2015 report Rail Infrastructure in Africa: Financing Development Options. However, as that report also found, there remains a crucial role for rail to play in the sustainable development of the continent. Personal experience in West Africa has born this

In general, Africa’s rail infrastructure is poor, a view echoed by the African Development Bank’s 2015 report: Rail Infrastructure in Africa


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May/June 2019

out. There are policy moves to reinvigorate the region’s infrastructure, to return national lines to service and to build regional integration between the Economic Community of West African States (Ecowas) countries through a coastal rail link. The existing state of rail is mixed. However, the objective potential for rail to assist in the African revival cannot be denied. In South Africa, there has been an element of policy inertia, which has slowed down planning momentum, but also astonishing innovations in public-private partnerships and network design that led to the great success of the Gautrain commuter system. Across Africa, the most successful design and funding models are those tailored for their own particular purpose.

Funding issues

Funding might come from state, public-private or foreign investors. In some cases, government will substantially contribute to the infrastructure side of capital funding, while private investors

will fund the operations and the rolling stock. This plays to the respective strengths of what government and the private sector do best and allows the two to then build financing models around these competences. The funding may come from debt or equity structuring, but it is crucial to the viability of the projects.

The existing state of rail is mixed. However, the objective potential for rail to assist in the African revival cannot be denied. It’s interesting that in many projects across the continent, the determining factor in who wins a major rail contract will be which consortium can secure the best interest rate on their debt. This is where Chinese groups can have the advantage, with their banking and engineering firms all aligned to an overarching state policy. This policy coherence holds lessons for national governments across Africa. If China can apply its vision across the planet in service of its national goals, our governments should be able to build regional partnerships that serve our passenger and freight needs more effectively, at greater scale and more sustainably. Sustainability is one of rail’s defining advantages. It has a fraction of the carbon footprint of road transport, and large projects allow for training and upliftment of large numbers of young professionals.

Projects on the table

Ambitious rail projects are on the table such as the Trans-Africa railway from Senegal to Djibouti. The North-South Rail Corridor from Durban to Zambia link is another. Whether these make the transition from planning to implementation is the province of national policy. Similarly, where there is a business case for high-capacity freight corridors, the demand for rail solutions will increase. This will provide the motive to link landlocked African countries to the coast and to other markets. Rail in Africa has a future. There are obstacles that need to be overcome, and several countries need to be more effective, but there is likely to be demand for rail solutions that are fit for purpose, particularly in urban and inter-city transport and along established trade corridors. GIBB Andiswa Dlokolo Tel: (011) 519 4600 Email: adlokolo@gibb.co.za www.gibb.co.za

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Saving Money Through Short Term Rentals Criterion Equipment has embarked on a short-term rental (STR) fleet renewal programme, encompassing a R45-million investment in new forklifts.

Through this initiative, we will replace older machines that have reached the end of their economic life with new machines,” says Brenton Kemp, managing director of Criterion Equipment.

The fleet includes Internal Combustion (IC) counterbalance trucks, electric counter-balance trucks, reach trucks, powered pallet trucks and rough terrain forklifts An affordable alternative

“We have recognised a growing trend in the industry towards the short-term rental option, as a more affordable and convenient alternative to purchasing new equipment, as was previously the case. For this reason, further investments for the development of our rental business will be made.

“Our STR business provides solutions for customers’ short-term rental needs, through daily, weekly and monthly contracts. In fact, this system suits many companies so well, that they extend their month-to-month contracts for years at a time,” he adds.


“There are many financial benefits associated with STR for customers, including greater flexibility by limiting capital expenditure and cash outlay for intermittent materials handling requirements. Customers can use their banking facilities in favour of financing their core business activities, as opposed to investing in capital equipment. Our programme also suits companies with short-term or seasonal requirements and for those looking to increase their materials handling capacity for limited duration periods. “We currently have over 600 units in our STR fleet, with capacities ranging from 1,8 tons to 10 tons. All machines are supplied fully supported by branches and dealers throughout the country, which also offer a repair and maintenance facil-

Initial batch of new forklifts being prepared for introduction into the short term rental fleet

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Two new 3 ton INOMA models, ready for deployment

ity, as well as delivery and collection services,” continues Brenton. The fleet comprises all models of TCM forklift trucks, covering most forklift classes. These include Internal Combustion (IC) counter-balance trucks, electric counter-balance trucks, reach trucks, powered pallet trucks and rough terrain forklifts. Mast configurations vary from standard two stage 3m masts to high-reach three stage masts.

Our STR business provides solutions for customers’ short-term rental needs, through daily, weekly and monthly contracts As part of the renewal programme, machines being flushed out from the fleet will be sold into the used-equipment market in their current condition or alternatively, as partially or fully refurbished units. “In the current market, where there is increased demand for used-forklift trucks, refurbished TCM machines, known for high-performance and cost-efficiency, are being well received,” Brenton concludes. Criterion Equipment Brenton Kemp Tel: (011) 966-9700 Email: info@criterion.co.za, www.criterion.co.za


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Chickens Find a New HOME Sovereign Foods recently announced its merger with the Cold Storage Group (CSG), an Eastern Cape wholesaler of poultry and value-added poultry products.


SG comprises five inter-related wholesalers which include: Umtata Cold Storage in Umtata, Kei Cold Storage in Queenstown, Zwelitsha Cold Storage in Zwelitsha, Wilsonia Cold Storage in East London and Sov Foods Factory Shop in Uitenhage.

ployee complement of 110 employees. “The business will still be known as the Cold Storage Group and will continue to be run by Darron Gudmanz as the Managing Director together with his existing management team,” concludes Chris. Sovereign Foods Chris Coombes Tel: (041) 995-1700 Email: sales@sovfoods.co.za


“Sovereign has taken a majority ownership stake in CSG, to consolidate the five businesses into one business,” says Chris Coombes, CEO of Sovereign Foods.

The companies in CSG distribute, sell and supply poultry and other value-added poultry products on a wholesale basis to retailers and walk-in customers The companies in CSG distribute, sell and supply poultry and other value-added poultry products on a wholesale basis to retailers and walk-in customers in the Eastern Cape region. CSG has a fleet of 25 delivery vehicles and an em-


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Contact us for all your Work-at-Height and Material-Handling Solutions. 14

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Accelerating Distribution

Fortna, a global automation, engineering services and software company, recently announced that it has entered into a recapitalisation agreement with Thomas H. Lee Partners, L.P (THL).


ounded in 1946, Fortna provides distribution strategy, operations design and implementation, material handling automation and warehouse execution software systems. Fortna helps the world’s most recognised brands enhance their distribution operations through innovative solutions that result in reduced operating costs, higher throughput, and improved service.

Fortna sought a strategic and financial partner to invest in the company’s substantial future growth prospects With a global footprint across North America, Europe, Latin America, and South Africa, Fortna has over 200 clients.


Propelled by the continued growth of eCommerce and increased demand for advanced warehouse automation infrastructure, the company sought a strategic and financial partner to invest in it’s substantial future growth prospects, including the potential for M&A and continued geographic expansion. As a partner, THL will strive to enhance Fortna’s capabilities and offerings by contributing deep industry expertise and bringing both financial and operational resources to bear, thereby accelerating Fortna’s overall growth strategy. Fortna Patti Satterfield Email: pattisatterfield@fortna.com http://www.fortna.com Helping the world’s most recognised brands to enhance their distribution operations through innovative solutions

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Buying vs Building Businesses often choose to develop their own software based on historical reasons that are not as valid today. In the pre-Internet 70s and 80s, banks started writing their own programs because they were the only ones qualified to do so. Some inhouse development teams have even grown to a size that overshadows the biggest global software companies.


hen it comes to modern supply chain management (SCM) systems, however, it seldom makes sense to take on the massive costs and effort of building and maturing software inhouse. Instead, “businesses who depend on their supply chains will realise a greater return on investment by partnering or contracting with specialists in this field,” says Neil McLaren, General Manager at VSc Solutions.

Because software as a service (SaaS) is usually modular one is likely to find a module which will immediately satisfy the majority of their business needs The difference that makes the difference

Neil McLaren, General Manager at VSc Solutions


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“One thing we hear frequently from customers is that their business needs are too unique for standard industry software,” says Neil. “In all our years of existence, once we pop the hood on their operations, we find that, apart from a few outliers, business needs are usually similarly aligned within industry verticals, sometimes even across industries.

like the Unreal Engine or Unity. These were initially released in 1998 and 2005 respectively and, with years of technological advancement behind them, are now the leaders in their field. If game studios were to write their own engines today, it would take them another decade or two to reach the maturity and performance they can get straight away by licensing an existing engine. That advantage drives their products to market sooner without shedding the same blood, sweat and tears all over again. Any other approach would probably put them out of business.

If game studios were to write their own engines today, it would take them another decade or two to reach the maturity and performance they can get straight away by licensing an existing engine

According to Neil that’s good news because software as a service (SaaS) is usually modular and one is likely to find a module which will immediately satisfy the majority of business needs without any development whatsoever. “It is usually only a few unique requirements that define a business’ competitive advantage. These days, good SaaS modules come with their own application programming interface (API) or some alternate method of passing data between themselves and other systems. So any extra features needed can be programmed to integrate seamlessly with the central application suite,” he says.

Focus on missing functions

Instead of wasting cash recreating software that’s already been written by someone else and has undergone decades of extensive testing and refinement, companies should focus their resources on the few functions that are missing. That’s what modular design offers, and it’s the secret to a rapid, successful SCM implementation.

Similarly, companies that write their own SCM systems from scratch won’t avoid the thousands of hours of bug fixes, code refactoring, performance optimisations, user complaints, project management, and the myriad of other concerns that go with it. In fact, they may find themselves in a spiral of unforeseen costs due to inexperience in this space. “Supply chain companies or those with a supply chain function are unlikely to produce better software than an experienced software provider with expertise in designing user interfaces, sensible database schemas or the best security features, to name a few,” says Neil. “By following the basic principle of employing modular SaaS and developing any unique functionality around it, you’ll reach your strategic goals sooner and at a lower cost than you ever believed possible,” concludes Neil. VSc Solutions South Africa Neil McLaren Tel: (011) 523-4800 Email: info@vscsolutions.co.za www.vscsolutions.co.za

“Building software from scratch will very seldom give a company more control over costs or better satisfy requirements, despite what they have been convinced of by inhouse teams,” warns Neil. “This is especially true if application design is neither their core competency nor their end product.”

Don’t try to recode history

A well written application with great performance that satisfies a wide range of user needs literally takes decades of iterative design, production and optimisation. Video game companies quickly learned this lesson. They build their games on top of existing game engines, Supply Chain Today

May/June 2019



Better Working Conditions for Drivers In 2017, the Road Traffic Management Corporation (RTMC) reported 1 270 fatalities linked to trucks. Despite making up just 0.36% of registered vehicles in SA, trucks account for 11% of road crash fatalities. Why? A road safety awareness event run by Santam and the RTMC in November 2018 points to fatigue as causality number one.


t the event, 80 trucks were inspected, and their respective drivers were interviewed and given free medical examinations by the National Bargaining Council for the Road Freight and Logistics Industry (NBCRFLI). Sibusiso (pseudonym), who has been working behind the wheel for 15 years, was one of many drivers to pinpoint pressure as a compounding factor. “In the truck industry, it is normal for a driver to drive for 18 hours a day, but we cannot make people sit in the office for that long. I earn less than R10 000 and I am away from my family for one to four weeks at times,” he says.

Lonely and tired

92% of the participating drivers attributed fatigue as the major cause of truck accidents. 97% had families with children. Time away from family can also exacerbate feelings of loneliness and fatigue. Interestingly, over 77% of drivers were under 45 years of age and 34% had been driving for under five years. This suggests a worryingly high turnover, with the industry seemingly failing to retain high-performing older talent.

92% of the participating drivers attributed fatigue as the major cause of truck accidents What can business owners do to improve driver wellness?

Truck drivers work under uniquely physically demanding conditions, putting them at increased risk of a range of chronic health conditions, including diabetes and hypertension. Prioritising the health and wellness of truck drivers is not a nice-to-have but a business necessity. Your team


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is invaluable. And your trucks can total anything up to R2.5-million to replace, and that’s without cargo costs factored in. There are various tips offered by the RTMC to improve overall wellness including implementing a health and wellbeing policy that includes fatigue management. This means enforcing strict driving hours and consequences for shifts that stretch

Prioritising the health and wellness of truck drivers is not a nice-to-have but a business necessity beyond these hours. Introducing flexible work hours and allow drivers to take time for driving breaks, meal breaks and exercise. Furthermore, regular checkups should be offered to all staff including phycologists to address any challenges they may be facing. The RTMC also suggest rotating shifts to allow drivers to spend more time with their families. Santam Heavy Haulage Anton Cornelissen Tel: (021) 915 7000 Email: info@santam.co.za www.santam.co.za

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TRACE Int is a glob anti-b o leading p party ri

TRACE due diligence solutions are based on internationally accepted best practices and our experience and familiarity with the compliance needs of multinational companies. Services range from a denied parties screening to enhanced due diligence, including TRACE Certified Due Diligence.


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ternational, Inc. bally recognized bribery business organization and provider of third sk management solutions.

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Weeding Out Supply Chain Inefficiencies Worldwide spending on legal cannabis is growing rapidly, but the market will not realise its full potential without efficient supply chains to deliver an expanding array of products. Blockchain technology could address this issue by providing greater visibility, traceability and transparency as well as facilitating regulatory compliance.


his is according to a new eBook titled “Blockchain in Legal Cannabis: Weeding Out Supply Chain Inefficiencies” from Chain Business Insights, an independent research firm focused on the application of blockchain and related technologies in supply chain management and trade finance.

For the cannabis industry to succeed, companies will need to build and manage efficient supply chains in a fragmented, highly regulated market First to take the step

Uruguay and Canada were the first countries to fully legalise cannabis, and more nations are following suit as its medical and recreational uses gain wider acceptance. Countries such as Colombia, Israel, Lebanon, Mexico and Thailand, where there are optimal growing conditions for cannabis, are looking to establish substantial


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legal export markets for the product. The potential economic benefits are vast considering the potential to fuel business growth, create jobs and raise tax revenue. “Blockchain in Legal Cannabis: Weeding Out Supply Chain Inefficiencies” analyses the cannabis market and the legal and structural issues that impede operational performance, particularly in the U.S. Cannabis is illegal at the federal level, which means that interstate commerce is prohibited. As a result, there is an imbalance between supply and demand across the country. Other constraints such as a lack of standards, limited access to banking services, and transportation restrictions including limits on when trucks carrying cannabis products can operate,

create supply inefficiencies that drive up prices and disrupt supplies.

Bring in blockchain and efficient supply chains

“For the cannabis industry to succeed, companies will need to build and manage efficient supply chains in a fragmented, highly regulated market,” says Sherree DeCovny, co-founder of Chain Business Insights. Blockchain could be a key enabler. “Blockchain is an excellent fit for the cannabis business, where numerous trading partners need to exchange information securely and have it updated instantaneously when product changes hands. Also, blockchain based solutions can provide levels of supply chain traceability and

Blockchain is an excellent fit for the cannabis business, where numerous trading partners need to exchange information securely visibility that the industry and regulators need,” she says. Computer code hosted on blockchains can automatically implement business processes and execute contract terms. These capabilities can help companies to manage the transactional traffic created by the cannabis business. Chain Business Insights, Jennifer Massing Harris Email: jen@chainbusinessinsights.com www.chainbusinessinsights.com

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Speeding Up Transport In the coming decade, the South African transport and logistics environment will see significant changes in an attempt to streamline efficiencies and lower costs. “We are only at the beginning of a cycle of digitalisation that will transform nearly every aspect of freight and logistics as we know it,” says Nick Hoffman, Chief Operating Officer at Linebooker, an online transport services company.


very day, around 2 million tons of goods are on the move on South African roads. That amounts to over 750 million ton of product being commercially transported from A to B annually. These goods are transported in over 350 000 trucks that make up the multibillion-rand freight and logistics industry that keeps our economy moving.

Nick Hoffman, Chief Operating Officer Linebooker


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With input costs for transport rising each year, all businesses are considering how to bring their goods to market faster, at lower costs, through optimised logistics processes. This goes beyond just the top 300 transport companies responsible for close to 60% of goods transportation. It’s an agenda that concerns most companies.

LOGISTICS Nick believes digitisation is already disrupting the industry for the better and he outlines some of the changes.

Internet of Things With the Internet of Things (IoT) nearly everyone is connected, giving rise to the on-demand economy which has helped accelerate globalisation and the formation of a global village. Goods and services can be sourced and shipped across a variety of applications and platforms at any time, to almost anywhere. The digitisation of economies and businesses has advanced innovation, leading to improved management of planning and execution processes and improving customer experiences. He goes on to say that supply chain systems have morphed into digital eco-systems that exist to serve each other, both co-dependently and independently, depending on the structure of the arrangement between the parties.

A change in logistics

“Before it was a case of ‘just in time’ logistics, but now it is ‘elastic’ logistics, where a customer can expand or reduce their inventories whenever required in order to manage and control costs and efficiencies without compromising the expectations of the end customer,” he adds.

Big data has now become a critical toolkit for transporters and transport customers. Large amounts of data, from vehicle tracking and fleet management to inventory control is continually being analysed to improve operational capabilities Big data has now become a critical toolkit for transporters and transport customers. Large amounts of data, from vehicle tracking and fleet management to inventory control, is continually being analysed to improve operational capabilities. This helps to identify supply and demand patterns, reduce wasteful expenditure and optimise processes that positively contribute to the bottom-line. “As a spatially challenged country and with rail infrastructure not being able to meet the growing demands of the economy, South Africa will still be reliant on road transport for many years to come. For any company moving products around the country, transport costs make up a sizeable portion of product unit costs,” Nick concludes. Linebooker Nick Hoffman Tel: (021) 201 6969 Email: info@linebooker.com www.linebooker.co.za

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South Africa’s perfect blend of ingredients provides the ideal backdrop for this international Congress: adventure, wildlife, magnificent scenery, rich cultural diversity, and efficient infrastructure. Few countries in the world can match the fun, beauty and excitement you will find in South Africa. At the foot of the vast continent of Africa is Cape Town, host city of the FIATA World Congress 2019, also known as South Africa’s “Mother City”. Cape Town is set in a dramatic landscape of exquisite natural beauty, nestled between the majestic Table Mountain and the sea, and is widely regarded as one of the most beautiful cities in the world.







2017• 2018










You are coming to Africa! This is your chance to experience a unique once-in-alifetime Big Five Safari. Track these wild wild animals, live in luxury, dine under the starry Southern skies and immerse yourself in Africa. To book email: info@africabespoke.com

Consistently named one of the best conditioned courses in South Africa Golf Digest Annual Top 100 – playing at Steenberg Golf Estate should be on every serious golfers’ bucket list. The golf package includes green fees, transport, meals and drinks. Signup for the tournament when you register for the Congress.




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DAY TOURS It’s not all hard work and no play! A varied selection of day tours in and around Cape Town is available for participants and partners who find that they have a free moment during the Congress week. To book visit: www.kingdomtt.co.za/ fiata-2019/

EARLY ACCOMMODATION SPECIAL Choose from among some of Cape Town’s most convenient Congress hotels, with prices and star-ratings to suit all budgets. Participants that book and pay in full before 30 April 2019 will benefit from special discounted accommodation rates.


Fast Tracking AI Artificial intelligence (AI) will be a significant contributor towards global economic growth by 2030. On average, the global gross domestic product (GDP) could increase by 1.2 percentage points per year, which would correspond to a total value added of 13 trillion US dollars.


his increase was calculated by the McKinsey Global Institute (MGI) in its study “Notes from the Frontier: Modeling Impact of AI on World Economy.� AI would outperform growth catalysts of previous industrial upheavals, as analysts attribute significantly lower effects to steam engines (0.3 percentage points), industrial robots (0.4 percentage points) and information and communication technology (0.6 percentage points). For Germany alone, the study puts the AI potential at 1.3 percentage points.

Autonomous driving lags significantly in AI application scenarios For its survey, MGI has not only posed the question of whether companies use software and hardware to emulate human ability. Instead, the study divides AI technology into automatic image recognition, natural language, virtual assistants, robot-based process automation and advanced machine learning. In general, automatic image recognition is equated with machine learning (ML) and its most advanced variant is deep learning (DL). Its neuronal networks mimic the nerve cell networking in the human brain. The MGI study predicts that at least one of these listed AI techniques will be used by around 70 percent of companies by 2030.

AI in the automotive industry

On the one hand, forecasts of who uses which AI technology and when, can motivate companies to enter the world of AI. The benefits this technology brings are perceived as excessive. At the same time, there is an increasing pressure on business representatives not to miss out on the next big thing. Even the automotive industry, which has been a cornerstone of the German economy for decades, cannot ignore this pressure. A survey conducted by the market research institute mo’web was undertaken by decision-makers such as CDOs, department heads and project managers whose companies had to meet two criteria in order to be interviewed: more than 500 employees and initial experience in AI projects. At the same time, representatives from the healthcare, financial and manufacturing sectors also took part, allowing additional cross-sector conclusions.

Data protection slows down

The general picture drawn by the survey is that AI is primarily a matter for management

and executives. In three out of four companies, management decides how to use AI. In addition, the corporate level in Germany is concerned about whether they will succeed in reconciling AI and data protection. The automotive industry is likely to be optimistic that its representatives are at the top in the categories planning, testing and implementing AI projects phases compared with the rest of the industry. Looking at current AI application scenarios, the survey results are surprising. Autonomous driving, at 20 percent lags significantly behind the top three of predictive maintenance (57 percent), personal mobility assistants (43 percent) and automation of business processes (37 percent) as well as supply chain and warehouse management (37 percent). However, according to 53 percent of respondents, the lack of internal AI know-how is holding back faster and better overall development within the automotive industry.

Driving towards innovation with AI investments

The automotive industry has a head start when it comes to the AI competition within the German economy. Industry representatives now want to train their own AI specialists and developers and cooperate with other companies to keep it that way. These measures are intended to close the current knowledge gap. And underscore, the overarching goals of achieving higher product quality and a better customer experience with AI, while reducing operating costs. NetApp Fadi Kanafani Tel: (011) 691-1000 www.netapp.com

Supply Chain Today

May/June 2019



TRACKING The Supply Chain World In our daily lives we hardly give the barcode a second thought. We only really come across it when we’re shopping and even then, it’s merely a ‘bunch of lines and spaces’ that helps us process the transaction and buy an item.


ut the barcode is so much more than that. The barcode powers everything from shopping to dining out, to healthcare and even logistics. It is estimated that it is used on more than a trillion possible products worldwide and this number will only increase as more products and services are being created.

From store to warehouse

Norman Joseph Woodland - barcode inventor

The barcode was invented in 1952 by Norman Joseph Woodland and Bernard Silver and was inspired by Morse code. Its first use was on American railroads in the 1960s and involved placing coloured stripes in various combinations on steel plates fixed to the sides of railroad stock. It wasn’t until an additional decade of adaptation that the barcode was trialled in a Kroger U.S. grocery store, opening the door for the barcode’s inclusion in everyday life.

The barcode is also playing a crucial role across industry in tracking and tracing items by knowing the location of any item in the world The barcode now has a profound impact on how food and other items are transported worldwide, beyond how the items are purchased in store. Of course, the logistics journey starts in the warehouse. By using barcode-enabled technology such as handheld and wearable scanners, warehouse staff can pick, pack, locate, manoeuvre, store and ship items more efficiently and effectively. It’s not just about the hardware though. Software is crucial to make warehouse management more agile. What is needed is a solution that complements the hardware to ensure all collected data is actioned properly. But, just as the product leaves the warehouse, so too does a manufacturer’s influence. Field operatives on the road must still deliver the best service, and to do so they need tools that can give them visibility across field associates, custom-

First barcode


Supply Chain Today

May/June 2019

ers, goods and assets. Without this insight, any gains seen within an organisation’s four walls are immediately lost. Therefore, on the road proof of delivery, collection and fleet management are crucial to maintaining these standards.

The barcode was invented in 1952 by Norman Joseph Woodland and Bernard Silver and was inspired by Morse code Track and trace across entire industry

The barcode is also playing a crucial role across industry in tracking and tracing items by knowing the location of any item in the world. This is something many industries need now.

medication floating through the supply chain. It is estimated that one percent of medicines sold to the EU public through the legal supply chain are fake. Under the Directive, safety features will need to be placed on individual packs so that they can be identified, and authenticity is guaranteed. These will also allow pharmacists to check if the outer packaging has been tampered with. Zebra Neil Gouveia www.zebra.com

For instance, to help fight the continuing rise in counterfeiting and counteract the illicit tobacco trade, the European Union (alongside other independent states) has ratified the Tobacco Products Directive, which will enforce new obligations throughout the entire tobacco supply chain, significantly changing how it currently operates. By law, now everyone involved in the manufacture and distribution of tobacco products must implement new measures such as security features and traceability systems that will help to achieve compliance across their supply chains. In the healthcare sector, more than 400 000 pharmacies in Europe will be impacted by the new European Directive entitled the Falsified Medicines Directive to outlaw fake and illegal

By using barcode-enabled technology such as handheld and wearable scanners, warehouse staff can pick, pack, locate, manoeuvre, store and ship items more efficiently and effectively

Supply Chain Today

May/June 2019




Supply Chain Today

May/June 2019


www.transnet.net www.transnetfreightrail-tfr.net

Supply Chain Today

May/June 2019



Picking attachments Cam attachments has revamped its website with a new search function making it easier for customers to search for lift truck accessories. “Users can now find rotator, sideshifter, fork positioner or other attachment in just a few clicks,” says Claudio Giordano, Business Development Manager of Cam attachments. “The choice of an attachment depends on different factors. For example, the type of machine, load, industry and function of the attachment play an important role. That's why we've defined these criteria as search options.

the online calculator. It is very important to determine this for a machine, because a forklift always loses some of its lifting capacity when an attachment is installed,” Claudio concludes. Cam attachments Claudio Giordano Email: info@camattachments.com www.camattachments.com

“In addition, one can now calculate the residual capacity of their forklift truck even more quickly and easily using

One can now calculate the residual capacity of their forklift truck even more quickly and easily using the online calculator



- KITE2019 VISPROM AD 210X148 INTERACT MEDIA PATHS.indd 1 32 12789Supply Chain Today May/June 2019

2019/04/02 12:28

MARKET FORUM brick,” says Musa Shangase, Corobrik’s Commercial Director. “The captivating aesthetic of the building was a requirement from the client, achieved by the stark brick elevation which contrasts well with the extremely large-angled glass façade and playful entrance design. The plaster and paint effect echo the off-shutter border and accentuate the diagonal glazing: this perspective play makes the entrance look deeper, enhancing the perception of space,” continues Musa.

Playing with bricks A Boundary Park warehouse and office block, located within Johannesburg’s North Riding area, is a unique envisioning of the striking elegance that characterises Corobrik’s latest addition to the clay brick range – the Black Brick. “This design is unique as it is the largest building in South Africa to be built entirely from Corobrik’s black-coloured

Fa c e b r i c k w a s u s e d throughout the warehouse and offices, internally and externally. There were also portions of Black Brick façade visible internally as features within the office. Energy-saving measures were then incorporated through insulation placed inside the brick cavity walls. Corobrik Musa Shangase, Tel: (011) 871-8600 Email: info@corobrik.co.za www.corobrick.co.za

Smart trucks to promote road safety Coca-Cola Beverages South Africa (CCBSA) has launched a five year pilot project to run a 44 pallet Performance-Based Standard (PBS) trailer between Bloemfontein and Upington. The PBS trailer is 27.9 metres long and can transport 44 pallets, compared with the conventional 30 pallet trailer. “This pilot project is part of an ongoing programme for us to develop new ways of delivering to our customers while contributing towards managing heavy traffic in South Africa,” says CCBSA Logistics Director, Flora Jika. According to Flora, this approach uses performance-based standards, which specify the performance required by a heavy vehicle on particular routes.

CCBSA and the Department of Transport (DoT) are exploring a partnership aimed at designing, manufacturing and operating a number of projects to demonstrate the performance based standards concept, and the positive impact it could have on South Africa’s logistics industry. As part of this partnership, CCBSA has made available two of its simulator trucks to the DoT for training drivers across the country. These simulator trucks are also used by CCBSA to train its own drivers. Coca-Cola Beverages South Africa Nnana Mamatshele Tel: (011) 848 2600 Email: nmamatshele@ccbagroup.com


Supply Chain Today

May/June 2019


MARKET FORUM Front row, L-R: Sindie Ndwalaza (Regional Corporate Affairs Manager Cape Channel, Transnet Port Terminals); Chad Jansen (Acting Business Manager PE Lohathla Manganese Business Cape Channel, Transnet Port Terminals); Rajesh Dana (Port Manager, Transnet National Ports Authority, Port of Port Elizabeth); Captain Alexander Elpedes (Delphinus Leader, NYK Line); Raymond Williams (Vehicle Logistics - Export Markets, Ford Motor Company of Southern Africa); Second row: Captain Faisal Sultan (Senior Operations Manager, TNPA, Port of Port Elizabeth); Sujit Baghattjee (New Business Development Manager, TNPA, Port of Port Elizabeth); Paul Brooks (MP&L Manager, Ford Struandale Engine Plant) - far right

Multi-port strategy to cope with vehicle exports Ford is expanding its vehicle export operations by adopting a multi-port strategy with the first shipment of 1 000 locally assembled Ford Rangers from Port Elizabeth to markets in Europe. Currently, all of Ford's incoming and outbound vehicles are processed through Durban Harbour's Roll On Roll Off (RORO) Terminal, which is the country's primary import and export hub for most original equipment manufacturers (OEMs), importers and distributors. "We are experiencing unprecedented demand for the Ford Ranger around the world, and have invested over R3 billion in the recent expansion of our production capacity in our South African operations to fulfil these orders," says Ockert Berry, VP Operations, Ford Middle East and Africa.

"Together with Transnet, we evaluated how a multi-port strategy could benefit both parties by improving the use of current assets, reducing costs, avoiding the ongoing congestion in the Durban Terminal and utilising other ports for imports and exports," Ockert says. To facilitate this process, Ford has broadened its outbound logistics portfolio to support the multi-port strategy for Port Elizabeth, and will be shipping vehicles twice per month to various receiving ports in Europe. Ford Motor Company of Southern Africa Dudu Nxele Tel: (012) 842 2337 Email: dnxele@ford.com www.ford.co.za

Time to strengthen IoT deployments Businesses in the transport and logistics sector recognise their approaches to cybersecurity must be strengthened but are not yet taking the practical steps to safeguard their Industrial Internet of Things (IoT) deployments, according to a study undertaken on behalf of Inmarsat.

“A network is only secure as its weakest point, and with Industrial IoT increasing the potential surface area for cyberattacks, transport businesses must ensure that they harden every element of their IoT deployments,” Tara concludes.

Despite recognising the enhanced security threats of the Industrial IoT, just 38% have invested in new security technologies and only 39% have partnered with security specialists for assistance, indicating that not enough is being done to secure operations. One driver for this response is a lack of relevant skills, with 59% of respondents reporting that they lacked staff with cybersecurity skills to deliver their Industrial IoT deployments.

Inmarsat, Jonathan Sinnatt Email: jonathan.sinnatt@inmarsat.com www.inmarsat.com

“While Industrial IoT presents immensely exciting possibilities for businesses across the transport and logistics sector, it also increases the risk that they will face cybersecurity issues,” says Tara MacLachlan, VicePresident for Industrial IoT at Inmarsat Enterprise.


Supply Chain Today

May/June 2019


A colossal jet refurbishment project Kuehne + Nagel has been awarded a three-year logistics contract for an A380 refurbishment project with Singapore Airlines for 14 of its A380 aircraft. Under the agreement, Kuehne + Nagel will provide the customer with end-toend digital support and manage the material from pick up at suppliers via all modes of transport into a Singapore certified aerospace logistics hub.

Goedhart, Senior Vice President for Aerospace at Kuehne + Nagel. Kuehne + Nagel Erik Goedhart Tel: (021) 935-6300 www.home.kuehne-nagel.com

“Our KN InteriorChain solution will be the backbone for the A380 fleet refurbishments. KN InteriorChain is seen as a solution to the logistical requirements of an organisation’s refurbishment project. We developed and launched it as an end-to-end digital logistics solution covering the entire lifecycle of aircraft interiors,” concludes Erik

Some e-commerce help for SMEs E-commerce currently makes up 12% of the global sales market. It is also one of the fastest growing trends in retail and expected to show a growth rate of 200% by 2020. This growth in e-commerce is attributed to the number of SMEs who operate in this field and are incorporating new purchasing methods into their growth strategies. E-commerce customers undergo an omnichannel UX, meaning they are taken from item selection to purchase in an uninterrupted journey. Yet despite this smooth front-end

experience, many online vendors are unable to enjoy the same back-end UX. “The biggest problem that many online vendors face is a lack of all-in-one software, which allows them to implement a fluid workflow process. As a result, many online vendors still rely on human employees who are more likely to make mistakes over automated processes,” says CEO of Multiorders, Mantas Bacevičius. Multiorders is an automated service for online vending SMEs and includes automated shipping management, meaning that it removes an employee's need to update customers' addresses and payment details. Similarly, an automated system means that when stock levels fall below a certain level an order is automatically sent out to the supplier and updated. Multiorders Mantas Bacevičius www.multiorders. com

Supply Chain Today

May/June 2019



Fleet safety increased MiX Telematics, a provider of fleet and mobile asset management solutions, announced that Spar is expanding its adoption of its solutions. The Spar Group has a few hundred vehicles under subscription with MiX Telematics owning the Spar retail brand in the region. MiX Telematics also supports a network of independent retailers supplying goods and services to over 1 000 Spar stores across Southern Africa by means of its six distribution centres. In addition to making use of MiX’s premium solution, the retailer is now subscribing to the MiX Track and React service, aimed at improving the productivity and safety of its vehicles and drivers. The trucks will also be fitted with MiX’s hands-free in-vehicle communications device aimed at reducing the risk associated with making and receiving calls while driving.


Supply Chain Today

May/June 2019

MiX Telematics Melanie Esterhuizen Tel: (021) 880 5601 Email: melanie.esterhuizen@mixtelematics.com www.mixtelematics.com


Network powers delivery on demand SAP and Uber Freight’s latest partnership is designed to modernise the freight industry through intelligent process automation and better access to a network of connected and reliable drivers. The integration of Uber Freight into SAP Logistics Business Network will let customers access transportation rates from Uber’s digitally activated carrier network and gain real-time quotes and guaranteed freight capacity, greatly simplifying load management and execution. “Finding and booking freight can be the most expensive and often the most complex piece of the supply chain,”

says Hala Zeine, president, SAP Digital Supply Chain. “This combined solution will remove roadblocks and offers a simpler, more automated approach that streamlines operations, delivers tangible cost savings and ultimately creates a better customer experience. Adding Uber Freight to our SAP Logistics Business Network will help our customers optimise their logistics and put their customers at the heart of their digital supply chain,” Hala concludes. SAP Hala Zeine www.sap.com

Shedding trailer weight With its focus heavily on reducing trailer weight, Serco recently completed the manufacture of its first two Protec reefer semi-trailers using aluminium facings in place of steel. The aluminium skin used on the facings has the same strength properties as the coated steel product but with a reduction in weight of more than 500kg over Serco’s standard trailers. Serco Managing Director Clinton Holcroft, says there is growing interest in the fitment of double stacking systems to maximise internal loading volume. The significantly reduced weight of the new bodies offsets any added weight of the reinforcing and double stacking system to enable increased flexibility for volume and payload. Serco Clinton Holcroft Tel: (031) 508-1000 Email: info@serco.co.za www.serco.co.za

Supply Chain Today

May/June 2019



In March 2019, Rhenus acquired the South-African based freight forwarding and logistics specialist, World Net Logistics

A boost for air freight The Rhenus Group recently took over South African freight forwarding and logistics company, World Net Logistics (WNL). In addition to having a dense network of business sites in South Africa, the company has several branches and partners in Asia and Germany. The World Net Logistics Group not only involves WNL in South Africa, but the national companies known as WNL Germany with business sites in Bremen and Frankfurt/Main as well as WNL Asia with companies in Hong Kong, China, Malaysia, Taiwan, Thailand and Singapore. The core business activities of World Net Logistics involve

Safe transport of hazardous materials Rikutec has introduced its all-plastic Twin Drum, which meets the highly stringent demands of the packaging group regulations as specified by the ADR European agency for safe storage and transport of highly aggressive chemicals. The blow moulded tank in a tank, which requires no secondary container, also meets UN-sanctioned approvals in Europe and U.S. Department of Transportation regulations. The 200 litre Twin Drum stores and transports highly aggressive chemicals in an ultra-clean environment for a range of industrial markets including the pharmaceutical and semiconductor industries. “The all-plastic drum delivers numerous advantages over competing metal


Supply Chain Today

May/June 2019

air and sea freight operations. One major focus lies in providing air freight connections between South Africa and Germany as well as maritime links between South Africa and China, Germany and Great Britain. WNL also has its own vehicle fleet for overland services as well as warehouse capacity in Johannesburg, Cape Town, Durban and East London. WNL’s customers mainly come from the automotive, electronics, health care, FCMG and retail sectors. Rhenus Group Tobias Bartz Tel.: +49 30 30 87 29 93 Email: rhenus@mar-berlin.de

and plastic-metal drums including corrosion resistance, high pressure resistance and 100% recyclability. Another advantage is that the Twin Drum can be filled and dispensed by using QC -Dip tubes which prevents any contamination of the contents,” says Andreas Amberg, President of Rikutec America. The container consists of a two-layer inner drum made of high purity, high-density polyethylene (HDPE) with no additives or stabilisers. The two-layer outer drum is made of UV-stabilised HDPE. The two tanks are inserted together and a hot plate welder joins them together with an HDPE cap. Rikutec Andreas Amberg Email: info@rikutec.com www.rikutec.com

Supply Chain Today

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Supply Chain Today

May/June 2019

Profile for Promech Publishing

Supply Chain Today May/June 2019  

Supply Chain Today May/June 2019  

Profile for promech