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Paul Butka, TJX

Victoria Cantrell, Gucci

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Ann McCool of Radio Shack speaks while Dennis Harris, Genesco, looks on.

▼ Panel including (left to right): Mike Ragunas,; Mike Jones, Hollywood Video; Joe Giordano, ExxonMobil; and incoming chair of the CIO Council Evelyn Follit of Radio Shack address IT challenges for retailers.

The most promising applications enhance demand forecasting and analyze which items sell best with other items. Decision support tools are being used more often; retailers are revisiting business rules to get the most out of them. " The Web finds its niche. Retailers continue the process of “Webifying” everything — bringing persistent connections into the store. They’re looking for bigger bandwidth.

" Supply chain, supply chain, supply chain. Supply chain management continues to be an important area for business process improvement and for technology deployment. Many retailers report that enhanced merchandise and inventory management tools are the top IT implementation goals for this coming year. " Be prepared. Companies are looking at ways to increase their disaster preparedness and business continuity posture. The mood was upbeat at the meeting, and attendees are optimistic about the future. They’re busy, they’re focused, and they are looking forward to next year’s projects. Members will compare notes at the 2003 NRFtech: IT Leadership Summit, August 9-12, 2003 in San Diego.

Cathy Curless, Payless Shoe Source

" Smart POS will be everywhere. Many retailers report that they will conduct major implementations of new point of sale devices; hundreds of thousands will be deployed in the next year.


NRF Annual Report 2002  
NRF Annual Report 2002  

2002 National Retail Federation Annual Report