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Possible City of Ottawa moves to regulate Airbnb Airbnb rentals are a growing concern for Ottawa’s landlords as some tenants seek to earn a good part of their monthly rent through daily rentals of their apartments. This presents security issues and sometimes noise and damage issues at rental buildings. Most landlords would prefer not to have to deal with “home sharing” and consider it a form of illegal subletting. If the right evidence is presented, the Landlord and Tenant Board will order a tenant to stop Airbnb rentals, failing which their tenancy will be terminated. Now the City of Ottawa is considering getting involved, thanks to complaints from homeowners about other homeowners or renters. On July 12, City Council adopted a motion directing city staff to report on whether existing bylaw and zoning rules can deal effectively with concerns about safety, parking, noise and land-use conflicts that come with the growing popularity of Airbnb and similar short-term rental operations. The motion was triggered by complaints received by Councillor Diane Deans from a group of residents about an Airbnb listing in Hunt Club Park. Residents complained about “loud noises, people yelling at night, throwing beer bottles over the fence, throwing cigarette butts on the street," Deans said. Councillor Rick Chiarelli told City Council, "When students go away from student housing in the spring to return to the fall, there's a gap where people are trying to … turn individual residences into mini hotels.”

Other cities are also moving to license Airbnb operators. Toronto's Airbnb rules would use licensing to reduce "neighbourhood nuisances" from short-term rentals. The city could deny applications or remove problem operators from the city registry if there is criminal activity or a threat to public health and safety at a listing. Both Toronto and Vancouver want to limit Airbnb rentals to primary residences to keep people from buying housing stock to use as Airbnb income properties. However, that is not the problem that concerns Ottawa’s City Councillors and landlords. In response to questions about the issues at the listing in Hunt Club Park, Airbnb pointed to its recently-launched "neighbour tool," which allows people to contact Airbnb about problems with listings in their community. Airbnb works with the host to resolve the issue. Airbnb’s spokesperson added, "Hosting is a big responsibility and those who repeatedly fail to meet our standards and expectations will be subject to suspension or removal." While there are some divergent views among rental housing providers, most landlords in Ottawa want to stop short-term rentals by tenants in their buildings. EOLO will be working with city staff to address the shortterm rental issue in a way that addresses the concerns of landlords as well as homeowners. We also want to make sure the response to problems with Airbnb rentals does not lead to landlord licensing.

BECOME AN EOLO MEMBER NOW! EOLO invites Ottawa area landlords to join the organization. Have your interests and concerns heard, and benefit from EOLO’s support. As an EOLO member, you will: • Receive prompt email notification of relevant City rule changes • Be able to attend two networking receptions each year • Be able to attend two free education events each year

• Receive EOLO’s newsletter with more information about new issues and developments at the City and in provincial funding programs and landlord-tenant laws. To apply for membership, go to, download the membership application form and send it to us at the contact info on that website. | 45

Ottawa’s apartments mostly held by private corporations CMHC reports that across Canada’s cities, 49% of purpose-built rental units are owned by individual investors, and 40% are held through private corporations, and 11% are held through REITs, public companies, pension funds and real estate investment funds. Ultimately, all units are owned by individuals whether by direct ownership, or through shares in companies, units in REITs or REIFs, or interests in pension funds. However, shifting patterns of ownership are of interest, and in some cases come with different income tax implications. The report is available through a link from CMHC’s Newsroom for July 2017. Quebec is very different from the rest of Canada in the degree of ownership by individual investors. Of the seven census metropolitan areas (CMAs) with a higher degree of individual ownership than the Canadian average, six are in Quebec. The seventh is Toronto. Charlottetown is tied with the Canadian average, and St. Catharines-Niagara is close. Every other CMA in English Canada falls below the average. Instead, in English Canada, the largest part of rental units is held through private corporations. See examples in Table 1.

Table 1: Rental ownership structures City Winnipeg Ottawa Kitchener-Waterloo London Kingston Halifax Vancouver Edmonton Toronto

• Toward tax fairness for tenants and rental providers • To charge high-rise tenants and landlords lower amounts for waste collection (reflecting the lower cost of bin collection) • To keep water charges fair for tenants and landlords • To avoid landlord licensing • To adopt direct financial assistance to low-income tenants EOLO needs the support of all residential landlords in Ottawa to keep the City from imposing new or unfair costs on landlords, since too many people take the view that (rich) landlords pay those costs rather than tenants. In fact, usually when landlords win, tenants also win, and EOLO has been successful at communicating that key message. EOLO looks forward to continue to advocate for the interests of tenants, landlords and those who supply the rental housing industry.

Other issues in rental ownership and management structures CMHC’s reporting on the ownership structure of rental housing just began this year. In EOLO’s view, the information which has been collected in the first run of the new ownership questions is probably not the most important information. We believe that whether an

% by private corporations

% by individual investors

% in other ownership (mostly REITs)

80 69 61 60 58 56 53 42 38

18 23 32 23 33 28 36 29 50

2 8 7 17 9 16 11 19 12

Table 1 Source: CMHC

Of special interest to EOLO members is the position of Ottawa. Except for Winnipeg, Ottawa has the highest proportion of purpose-built rental units held through private corporations across Canada. That reflects the importance in Ottawa of well-established family-held private owner-managers and management groups such as Homestead, Paramount, Osgoode, Ferguslea, Urbandale, CLV, Regional and District. (Minto was in that category as well, although many of its properties are now being held in real estate investment funds.) Along with many others, those families and corporations have been instrumental in creating and supporting EOLO. By having a strong and united support, and being well resourced, EOLO has been able to move the City of Ottawa:

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individual owns a rental property directly or through a private corporation is typically driven by tax planning and liability concerns, and does not necessarily correlate with significant differences in behaviour in the management of a property. It would be more interesting to know answers to questions like the following: • Is a property owned by a limited family group (whether directly or through a corporation), or is it owned by a syndicate or partnership consisting of more than two unrelated people (again whether directly or through a corporate structure)? • Is a property self-managed by the owners, or managed by a third party?

• In each case, how big is the management operation, measured by the number of units managed, and also by the number of employees? • Is the operation centred in the city where the units are located, or is it headquartered elsewhere? Those issues seem more correlated with industry re-structuring and on the likely willingness to adopt technological change or new systems. For example, large companies sometimes have process teams, whereas small ones do not. Small and medium-sized companies can innovate too, but that is very much a function of the interest in innovation of the company’s leadership.

positions, in part due to the work EOLO has done as a member of the City of Ottawa’s Housing System Working Group. We look forward to learning the decisions on the National Housing Strategy this fall, probably in November.

EOLO expects to ask CFAA to suggest those questions or similar questions to CMHC, to use either as a pilot in Ottawa or nation-wide. As always, we invite your input at

National Housing Strategy at a critical point The federal government and CMHC are in the final stages of deciding the contents of the National Housing Strategy. An important part of that strategy is the direct lending program discussed at length at page 28. Other issues still to be decided include: • Other measures to encourage new rental supply and new affordable rental supply • Measures to preserve and rehabilitate the existing stock of affordable housing, including moderate rent accommodation in the for-profit sector • Rent subsidy approaches, including the extent and form of a national portable housing benefit • Programs to replace the social housing operating agreements as they expire • Programs which will be implemented by the provinces and territories (and in Ontario, the cities) CFAA is dealing with those issues with input from member associations like EOLO, and direct landlord members such as Minto and Osgoode Properties. EOLO’s information has helped to inform the national | 47

CFAA - RHC 2017: An overview Larry Smith and Andrew Macallum attended the CFAA Rental Housing Conference 2017 in Toronto, representing WRAMA members and connecting with property managers and landlords from across Canada. With a multitude of workshops, guest speakers and keynotes, the event was enriching and relevant. Discussions reflected a demand for creative housing products and solutions as well as challenges and opportunities resulting from the recent Rental Fairness Act 2017 that was passed by the Ontario Liberal government. CFAA President John Dickie kept workshops, receptions and the Awards Dinner on time, achieving an atmosphere of high standards and professionalism expected by the industry. In particular, the awards dinner and subsequent award presentations celebrated the efforts of those whose work makes a difference in the lives of tenants. It also reminded landlords and property managers both big and small that they are constantly working to a high standard of practice. Landlords in Waterloo Region ranging from homeowners renting out a room in their house to those managing tens of thousands of units strive to provide professional service and positive tenant experience. Attending the CFAA Rental Housing Conference provided exposure to a range of products and services in the industry that aligned with WRAMA’s mission – to actively and positively develop and sustain the integrity of its members’ business, the provision of private residential rental accommodation – in the Golden Triangle. Common themes that emerged in the many conversations among different landlords and property managers included treating tenants with dignity and respect; responding professionally to concerns and issues that arise; and striving to meet the high standard of responsibility that comes with providing rental housing in Canada. The following points and takeaways provide a sense of the hot topics that are currently confronting the industry. Photos Courtesy of Andrew Macallum | 49

Government legislation is creating challenges for the rental provider industry. The passing of the Rental Fairness Act in April, 2017 in Ontario seemed to reflect a few sensational media reports of landlords abruptly increasing rent at the property they owned. This legislation has applied rent control across the province to all residential rental units. The task of balancing capital improvements and emergency repairs while meeting tenant expectations for service will be even more complex. Landlords and property managers are meeting these challenges with optimism.

Conference takeaway #1 Renting a home is seen as a viable and desirable approach in Canada’s city centres.

The nature and definition of “home” changes depending on where a person lives in Canada. Most Canadians live outside of a major city centre like Toronto and Vancouver, and have embraced the range of affordable housing solutions that are offered, including lower rents and house prices. The urban lifestyle is unmatched in suburban and small town communities across the country. With public transit, professional sport teams, community services and a spectrum of diversity, many Canadians opt to rent a home that is a short walk or ride away to these experiences. Landlords and property managers are striving to keep home offerings updated and aesthetically pleasing to meet the high standard of expectation and remain competitive in the marketplace. Given the price of owning a residence in some city centres, different living arrangements are emerging as an alternative to straight home ownership including house sharing, second-suite construction and renting privately owned condos.

Photo courtesy of

Photo courtesy of Shutterstock

Discover the benefits of being a member of our association: e mission of the Waterloo Regional Apartment Management Association is to actively and positively develop and sustain the integrity of its members’ business – the provision of private residential rental accommodation – in Waterloo, Kitchener, Cambridge, Guelph and surrounding areas. To view the full range of valuable property management resources we offer our members, or to apply online go to, or contact WRAMA at 519-748-0703. 50 | july/aug 2017

Conference takeaway #2 The increasing use of social media and software platforms are providing tenants a greater ability to provide feedback to landlords, make rental payments, view potential units and create communities in their buildings.

Payment and property management apps hold a key role in providing a positive tenant experience. Continually pushing to a higher standard, these products are being incorporated into property management plans more and more. Comments from some property managers highlighted a change in their role over the past decade, from a focus more on the business side of things to one that includes a more socially supportive approach like holding tenant consultation meetings and community events.

Conference takeaway #3 It is worth investigating where technology can provide efficiencies and support your business. Staff use of mobile apps and handheld devices is changing the way property managers deliver services to tenants.

In other news, the September meeting for WRAMA will include a panel of local experts who will speak about the various facets of residential rentals in Waterloo Region. Panel members will have no trouble speaking to the growth and excitement that continues to fuel our diverse community. The region continues to move closer to completing the LRT; development continues in Cambridge with the new Gaslight District; and the King Street corridor yields a lot of construction with building occurring through downtown and midtown Kitchener through to uptown Waterloo. Student property managers are gearing up for another school startup at Conestoga College, Wilfred Laurier University and University of Waterloo. Photo courtesy of | 51

Staying informed of new developments President’s message We work in an industry where property managers can’t blink or they will miss important developments. The changes to the Residential Tenancies Act will be featured in a discussion at our general meeting on October 10. Be sure to watch LPMA’s Facebook page and website for details. Additionally, LPMA is hosting the annual Night at the Knights on October 13. Network with colleagues and cheer for the London Knights as they take on the reigning Memorial Cup champions, the Windsor Spitfires. November is Property Management 101 month. The seminars offer an opportunity to hear some of the best in the industry discuss topics such as the legal requirements of landlords and tenants, rental applications and leases, maintenance, as well as renting and marketing properties. LPMA has added November and February to our dinner and general meetings. Click on the events tab of the LPMA website to stay informed of upcoming speakers. — Shirley Criger, Property Manager, Gateway Property Management Corporation

Steps for avoiding problems in a new tenancy In an ideal world, landlords would screen prospective tenants thoroughly, communicate well and operate their businesses professionally. The end result would be solid landlord-tenant relationships founded on mutual respect. However, not following common-sense principles can create serious problems for landlords, not the least of which are wasting time and money, and creating legal issues for themselves. London lawyer Joe Hoffer says it’s important for landlords to keep the relationship on a professional, formal level and not to try to become the tenant’s friend.

“That sets the tone for the relationship and I think it encourages both parties to respect each other through the course of the relationship,” Hoffer says. Screening prospective tenants carefully is the first step and entails using a proper rental application and doing credit and reference checks. Many small landlords don’t screen applicants properly. “Maybe they’re desperate to rent and they make a hasty decision or they feel sorry for somebody,” Hoffer says.

A properly drafted industry lease recognized by the industry and Landlord and Tenant Board members is another critical tool. If a dispute arose, the lease or the Residential Tenancies Act (RTA) would provide direction for resolving the problem because there is consistency in its interpretation, Hoffer says. That isn’t the case, however, with private agreements that some landlords draft on their own or generic leases. They don’t comply with the Ontario legislation “and that’s where you run into substantial problems,” Hoffer says. Issues often arise when small landlords and tenants agree to add clauses to the lease. Hoffer says one of the worst involves landlords who lower the rent in exchange for the tenant’s agreeing to perform maintenance duties. The tenant then doesn’t do the agreed-upon work, but wants to deduct the cost of the materials purchased for the project from the rent and the two parties get into a dispute. “You can see how, when things aren’t done professionally and in accordance with best practices, the relationship can get off the rails pretty quickly,” Hoffer says. Many small landlords claim that the tenant has agreed to maintain the unit, even though the RTA stipulates that landlords must maintain and repair their premises. The RTA takes precedence over any private agreement, which means landlords can’t impose restrictions on tenants that aren’t permitted under the RTA. | 53

“ “

“It’s really these loose arrangements that they sometimes enter into with tenants that cause the most problems,” Hoffer says. “Often, they’re not well defined.”

“ “

also be placed in the tenant’s file. Using forms that are mandatory under the RTA gives tenants confidence that the landlord is complying with the legislation.

Due to an amendment to the RTA on April 20, a provision will require all landlords to use a prescribed form of lease once the province’s regulation takes effect. However, landlords will still be able to add their own clauses to the lease, Hoffer says.

“The tenant may never read it (a specific form), but they take some comfort from it. It’s adopting and maintaining professional best practices during the course of that relationship,” Hoffer says.

“It is still likely that we will see some odd terms and conditions which are sufficiently ambiguous so as to lead to problems.”

Hoffer advises landlords to communicate with tenants if there is an upcoming event that will affect the tenant’s daily routine. If it’s major work, such as balcony renovations, landlords need to give advance notice and indicate how they will minimize the inconvenience.

Another problematic area concerns small landlords who levy charges prohibited under the RTA. They include charging interest on late payments of rent, or charging the tenant for repairing components, such as a leaking faucet, that they claim the tenant damaged. Documenting interactions with tenants is pivotal, Hoffer says. Industry leases, for example, usually have a requirement that tenants complete a maintenance request form. The landlord has a process for responding to that form, including documenting what was done to rectify the problem, who did it and when. The landlord then gives the tenant a copy, places one in the landlord’s own records and another into the tenant’s file. The tenant’s file should also include any correspondence, requests and complaints from the tenant, particularly complaints about another tenant and a record of the landlord’s response. The rental application, lease and correspondence from the landlord, including notices of rent increase and copies of inspection notices, should

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Getting off to a good start with new tenants helps to ensure a respectful tenancy and even positive references. And if problems do arise, landlords are in a much stronger position if they have to appear before the Board, Hoffer says.

“The appropriate documentation that you have in the tenant’s file will typically satisfy the Board member that you’ve been running your operation professionally and that the unreasonable party is the tenant. That goes a long way to achieving a successful outcome in those cases where things fall apart,” Hoffer says. Property Management 101 seminars, aimed at helping landlords navigate landlord-tenant relationships, will be held on November 7 and November 20 in London. Visit for more information.

London Property Management Association (LPMA) is a non-profit organization, located in London, Ontario, Canada, that provides information and education to landlords.

Membership is open to landlords and property management professionals who own or manage one or more residential rental units.

LPMA represents the interests of both large and small property owners. e association has more than 400 landlord members representing approximately 35,000 rental units.

Sign up online, or call Brenda Davidson at 519-672-6999 for more information.

LPMA golf tournament supports Ronald McDonald House Charities Southwestern Ontario When members tee off at the 14th annual LPMA golf tournament on September 11, they will be helping to provide a home away from home for families with sick children. Funds from the tournament will benefit Ronald McDonald House (RMH) Charities Southwestern Ontario, which provides a welcoming home environment for out-of-town families whose children are receiving medical care. RMH Southwestern Ontario is part of a global network of Ronald McDonald Houses. It offers three core programs – RMH London, RMH Windsor and the Ronald McDonald Family Room inside London Health Sciences Centre (LHSC). “We like to reach out to as many local charities as we can and this one is really dear to many of us,” says golf tournament chair Brenda Trineer. “It gives us an opportunity to help families whose lives have been uprooted because of a health crisis. You just want to do whatever you can to support them during such a difficult time.” Last year, the tournament raised $14,000 for Merrymount Family Support and Crisis Centre. This year’s event is off to a record-setting start, says Trineer, with registration and sponsorships selling out in only 10 days. “We’ve created new sponsorship levels just to keep it coming and we have a waiting list to play as well.” The tournament provides a valuable opportunity for LPMA members and associate members to get to know each other.

“The relationships that develop when you join LPMA are incredible and this event really brings everyone together,” Trineer says. The funds raised will support RMH Southwestern Ontario’s mission to ease the financial and emotional burden on families with a hospitalized child. Last year the chapter provided 14,083 overnight stays and served 2,789 families with sick kids. RMH London is located less than 200 steps from Children’s Hospital, LHSC. The average visit is seven nights, but families are able to stay as long as they need, with some staying up to a year depending on the type of treatment their child is receiving. To qualify, families must live at least 30 kilometres outside the city.

Families are asked to pay $10 a night, but no one is turned away due to an inability to pay, notes RMH communications associate Brianna Evans.

“Here in London we grew from a 17bedroom home just over five years ago to 34 bedrooms today and have an occupancy rate of over 90,” she says. Local families with a sick child can access the RMH Family Room London, located inside LHSC. Here, they can take a quick break from the hospital environment, refresh themselves with a shower or catch up on some sleep in one of three bedrooms. RMH Windsor opened its doors in May and is the first Canadian RMH located inside a hospital. The charity receives no government funding and relies on community donations and third-party events such as the LPMA golf tournament for more than 45 per cent of its annual revenues. “Some of our families spend months and months living here, not knowing how things will end,” Evans says. “We try to provide a sense of normality to our families who are going through such a chaotic and stressful situation. Every donation makes an impact.” | 55

Rental housing industry under attack The rental housing industry is again under attack.The attacks are coming from a number of sources, they are coming fast and they are well organized.

Association) has been working hard to achieve that, as have many other landlord organizations across the province and country.

ACORN (Association of Community Organizations for Reform Now) is getting more active on rental housing issues in Hamilton and elsewhere. Despite its name, ACORN primarily consists of low-income people. Many live in public housing.

One of the major hurdles we face is connecting with landlords. We know the large landlords and most of them are members, however there are large numbers of smaller landlords we are unable to reach. Many smaller landlords have one or two rental properties, either single-family homes or condominiums. These are their investment but their main occupation is not renting housing.

It is unfortunate that ACORN’s leaders do not see that the problems their members experience stem from a lack of skills to earn good income, and a lack of choice in housing. What they need to be better housed are more landlords who want to supply their members. Instead, ACORN petitions Hamilton City Council for landlord licensing. That would make fewer people willing to invest in rental housing and result in fewer options for their members. Other groups take similar counter-productive approaches. In June last year, a tour of Hamilton was organized to show investors the potential for investing in Hamilton. About 20 disguised anti-gentrification protesters ambushed tour-goers at Tim Hortons Field, pushed some around and sprayed them with apple juice and other liquids. So much for encouraging investment in Hamilton. The provincial government recently tightened rent control by making all buildings subject to the guideline rent increase limit of 1.5% (for 2016, and 1.8% for 2017), regardless of how much more landlords’ operating costs increase. Various groups call for the elimination of above-guideline rent increases and the elimination of vacancy decontrol. Unfortunately, all of the changes that are being suggested are counterproductive. There are two major issues with this industry: first, the shortage of new purpose-built rental construction, and second, the lack of funds to pay for the upkeep of buildings. What is needed to address both problems is more investment in rental housing, not less. Yet tenant advocates want measures to keep tenants’ costs down today, raising landlords’ costs, which works against the need to encourage investment in rental housing. Tenant groups and tenant advocates are getting more active, and landlords need a unified voice and more engagement. HDAA (Hamilton & District Apartment

I find that some people who invest in rental properties do not talk about being in the industry with friends and colleagues who are not in the industry. They don’t want to say that they are landlords. As well, many of the small landlords did not understand the need to be politically active either individually or working through an association. As an industry, we need to make a concerted effort to engage all landlords in HDAA and Ontario, as well as Canada’s other apartment associations.This is not something that can be achieved through action by the association board or staff alone. We need all members to be proud to be a landlord and proud of the work of the associations. All members need to talk to other rental owners and to encourage every owner to participate. — Arun Pathak, President, HDAA

Small/Medium Landlord Issues Roundtable One panel at this June’s CFAA Rental Housing Conference discussed internal and external challenges that affect medium and small landlords, and how they address those concerns. They also discussed how to grow your business, and provided key takeaways and suggestions. Panelists included Arun Pathak, President of HDAA and President of SMAR Holdings Ltd. and Gloria Salomon, CEO of Preston Group, while Patti-Jo McLellan Shaw, President of Hapfield Development, moderated. A common challenge for medium and small landlords is staffing, as each person has to handle a number of different roles (i.e., wear many hats) rather than be specialists. They can address these shortcomings by joining a landlord association, which will help them to learn best practices in human resources, marketing, social media, tenant relations, health and safety, and more. For example, HDAA offers seminars on a wide range of topics that would benefit superintendents and other employees who work for medium and small landlords. | 57

Municipal licensing has become a growing concern, particularly in Hamilton. The government believes that licensing will fix a number of problems throughout the rental housing industry, although the real issues are around student housing. Landlords cannot control student behaviour, and the lack of available housing for students has made the issue worse. Connected to licensing is the anti-landlord mentality, which is tied to the quality of housing and the cost to maintain properties. Tenants want better properties but don’t want to pay higher rents that come from upgrading properties. Affordability is a real issue, and forcing people to pay a registration fee to offer basement apartments and rental units in their homes has prevented growth in this area. Following from the anti-landlord mentality is the rise of “tenant schools,” where tenants are learning about rental housing regulations, and how to take advantage of them. This is a growing concern, as tenants are using the rules to push for rent strikes, stay in units for months without paying and force landlords to upgrade units without increasing rents. Training is key to dealing with these types of issues, as well as providing a high level of customer service and maintaining tenant relations. Staff are involved in many different aspects of running a rental property, and are key to the success of your business. However, because they are always at the building, superintendents can turn a blind eye to little issues (like broken locks) that can become an epidemic. That’s why it’s important to hire good people, and train them well. Being a member of a rental housing association can help with staying on top of the laws enforced through the Landlord-Tenant Board, as well as human rights legislation.

living in newer units. Landlords could also grow by providing third party property management services to other landlords in their area. There was some debate about whether or not to purchase similar buildings where the owners of family-run businesses are divesting for succession planning purposes. While it can be a good model for growth, lower cap rates indicate that potential buyers should exercise caution before jumping into a purchase. There was also discussion about how best to make use of excess land. With lower interest rates and good financing options, property owners could add more units by expanding rental properties or constructing new buildings on that land. Another option is to sell vacant land to other developers, as the numbers will not work in certain areas unless higher densities are obtained. Panelists offered advice to new landlords, which included investing in their education to understand all aspects of running their business. Joining a local association is a good step in the right direction, as it will allow them to gain knowledge and develop relationships with experienced landlords, as well as get support when needed. It is also important to be comfortable with staff, and vice versa, and to be hands on with taking care of your assets.

Another topic was growing your business with limited financial leverage, which is an issue for medium and small landlords competing with newer condos. One suggestion was to use down time (when units were empty) to invest in new kitchens and bathrooms to obtain increased rents, and attract tenants who are interested in

Hamilton and District Landlords Since 1960, the Hamilton and District Apartment Association has grown significantly. Our member landlords and property managers manage in excess of 30,000 units throughout Hamilton, Burlington, Brantford, Guelph, Mississauga, Oakville, St. Catharines and into the Niagara Peninsula. e association is a highly respected organization, sought out regularly by government, industry, media and the public. To join, submit the application form available at, or contact HDAA at 289-208-5445. 58 | july/aug 2017

Recent Events June Golf tournament on June 13 – HDAA had another fantastic golf day with new games and sponsor trophy for best hole. BEST HOLE SPONSOR: HCS Contracting Inc. They had a fun “Scrub it off” contest at their hole.

CLOSEST TO THE PIN: Jen Daniel & Joe Hoffer Morning education seminar: Human Rights Code on June 28 – Ronnie had another informative session about the human rights code. We plan on doing it again so if you missed it make sure you sign up for the next one!

Upcoming Events September Dinner cruise on September 13 – Join us to see Hamilton from a different view – from the Harbour! Dinner, music and cruising around – it should be a fantastic night!

TOURNAMENT WINNERS: The Mark Loeffler Team (Mark Loeffler, Sebastien Dussault, Brandon Dyment, Kaely Hurren) won with a score of 54!

October Dinner meeting on October 18 – Joe Hoffer, Cohen Highley: Bill 124, The Fair Housing Act

November LONGEST DRIVE: Steve Ford & Julie Maue

Dinner meeting on November 8 – Topic: TBA | 59


RHB, RHB Magazine, Regional Association Voice, RAV, EOLO, WRAMA, LPMA, HDAA


RHB, RHB Magazine, Regional Association Voice, RAV, EOLO, WRAMA, LPMA, HDAA