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CFAA Awards Program 2017 — a great success On Wednesday, June 7, CFAA recognized the winners of its second Rental Housing Awards Program at the CFAA Awards Dinner in Toronto. The winners included leading landlords, rental housing suppliers and British Columbia’s apartment association, LandlordBC.

Please join CFAA in congratulating this year’s CFAA Rental Housing Awards finalists: Maintenance Person of the Year recognizes a maintenance person, who has demonstrated excellence and professionalism in the rental-housing industry. Winner: Jason MacLean of Vertica Resident Services “Going the extra mile is just the way Jason approaches his job. He has a 95 percent satisfaction rate from tenants on completing maintenance requests within 48 hours, leaving the work area clean and making tenant experience a positive one. He even helps with groceries or by boosting a resident’s car! ” Finalists: Cedric Abreu of Sterling Karamar Property Management Inc., and John Paul Lavellee of Globe Property Management

Resident Manager of the Year recognizes a resident manager (or team of two), nominated by their employer, who has demonstrated excellence and professionalism in the rental-housing industry. Winner: Mavis Waruk of Skyline Living “Working hard to make sure the residents feel heard and are well served, Mavis Waruk has had great success in a very challenging market. Working far from head office, Mavis reduced the vacancy rate to just 1% in a market with an average vacancy rate of 10%. She also reduced the turnover to 10% in a market where 30-40% of units turnover on an annual basis. ” Finalists: Anthony Kushniruk of Towers Realty, and Betty & Robert Giaschi of Realstar Management

Property Manager of the Year recognizes a property manager, nominated by their employer, who has demonstrated excellence and professionalism in the rental-housing industry. Winner: Dragana Lazic of CAPREIT “Dragana stood out as the winner because of the creative solutions she applied to Property Management challenges and the positive impact her decisions had on the surrounding communities. Despite taking on a very significant increase in responsibility, she continued to care for people, properties and the organization with great professionalism. ” Finalists: Cathie Wilson of M&R Holdings, and Michele Carr of Vertica Resident Services | 35

JULY/AUG 2017 Off-Site Employee of the Year recognizes an individual off-site employee, nominated by their employer, who has demonstrated excellence and professionalism in the rental-housing industry. Winner: Beatrice Clivet of Skyline Living “Beatrice supervises Skyline’s team of 21 team leaders and property management administrators (PMAs). She also hires, trains and supports them strongly, as well as acting as a PMA for a region. Through new training programs and collection methods, and her leadership, Beatrice dramatically reduced aged A/Rs and dramatically increased recoveries for tenant damage for the whole team.” Finalists: Lin Purvis of Hollyburn Properties Limited, and Rhodora Dorado of CAPREIT Renovation of the Year recognizes a company which has achieved excellence in the renovation of an existing rentalhousing building, or a building being converted into a rental building. Winner: Seaview Towers - 450 Dallas Road, Victoria by Starlight Investments “Tasteful yet simple, this renovation successfully captures the architectural essence of the 1960’s building while embracing the local picturesque views through the installation of glass balconies and clear ground floor fencing. A highly creative approach was taken in transforming an underutilized outdoor pool and patio into a resident barbecue and entertainment area.” Finalists: Parklea Apartments - 151 Keith Road East, North Vancouver by Starlight Investments, and The Skyline - 1305 West 12th Avenue, Vancouver by Hollyburn Properties Limited Rental Development of the Year recognizes a company which has achieved excellence in the development of a new rental housing project. Each finalist for this award has demonstrated outstanding design, curb appeal, amenities, environmental quality, efficient use of space and functionality. Winner: Bridgewater - 175 West 14th Street, North Vancouver by Hollyburn Properties Limited “Hollyburn's Bridgewater development was mindful of the environment throughout construction and also with its offering to tenants, including a well laid-out waste system for best-in-practice diversion and LED lighting. The building features a rooftop terrace with a fire pit and community gardens, a resident lounge with fireplace and kitchen. There is bicycle parking, a gym,

and electric vehicle charging stalls. In-suite amenities include washer/dryer, and a second full bath in 2BR units. The Bridgewater offering is further enhanced by collaboration with the community, while always keeping their staff in the forefront. ” Finalists: Alto - 1544 Dundas Street West, Toronto by Sun Life Financial, and St. Joseph's Square - 5450 Kaye Street, Halifax by Paramount Management & Dexel New Product or Service of the Year recognizes a rental housing supplier who has launched an innovative product or service which has proved very useful to rental housing providers. This new service or product has demonstrated innovation, usability, and value for the rental-housing industry. Winner: Platform by Gryd “ is innovative in the rental industry. digitizes content, creating an interactive experience for consumers. In particular, it engages prospective tenants who rely on their mobile phones (and other devices) to procure products and services. is user friendly and available to all sizes of landlords.” Finalists: RentSync 2.0 by Landlord Web Solutions, and SuiteHeat by SensorSuite Inc. Association Achievement of the Year recognizes an apartment association which has: Successfully launched an innovative campaign or initiative of great usefulness to rental housing providers, OR successfully opposed a government proposal detrimental to the rental sector. Winner: Landlord Registry™ by LandlordBC “Rarely does one campaign achieve so much. LandlordBC’s Landlord Registry™ not only improved the standards of practice of the industry, but also demonstrated to tenants and tenant associations and government at all levels, the strides that landlords are making to self-regulate and improve industry standards and practices. Originally geared at helping small landlords, Landlord Registry™ has been so well received that large established professional property managers and owners have incorporated the training program and certification into their training programs.” Awards sponsors CFAA thanks its the Awards 2017 sponsors: Kijiji, Lumenix, Rogers, and Wyse Meter Solutions. CFAA also thanks the many entrants, and judges, who made the CFAA Award Program possible. For more information about CFAA or its Awards Program, contact: Jeremy Newman at | 37

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Report: CFAA Rental Housing Conference 2017 Delegates from all across Canada attended CFAA Rental Housing Conference 2017 from June 6 to 8 at the Westin Prince Toronto. CFAA RHC is Canada’s only national rental housing conference run by the rental housing industry, for the rental housing industry.

The Conference also included CFAA’s Awards Dinner, held on June 7, which celebrates excellence and industry leading standards at the CFAA’s second annual Awards Dinner. To read more about CFAA’s Awards Program see page 35. CFAA thanks it Principal Conference sponsor, Yardi Systems Canada for its longstanding support of the conference, and all other conference sponsors who continue to make the CFAA Conference possible. This year saw a record number of attendees, who are also critical to making the Conference a success. One attendee stated that they enjoyed “meeting people from many different cities in Canada and the great variety of topics covered in the round tables and presentations,” while others enjoyed the “quality networking opportunities” and the “very warm atmosphere.” Attendees described the event as “very informative and educational” and “well worth attending.” Because of CFAA’s role as an advocacy organization and a forum for establishing and sharing best practices, CFAA is uniquely positioned to deliver a conference that provides the best view of the rental housing industry in Canada and where it is headed.

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The Future of the Industry Where is the rental housing industry headed, and what can landlords do to stay competitive in the rapidly changing rental landscape? CFAA sought to answer that by hosting a number of forward looking sessions. Lively debate was sparked by hearing the perspective on how housing policy could be shaped to help younger generations from Dr. Paul Kershaw, founder of Generation Squeeze. Also on the agenda was the presentation Future of the Rental Housing Industry in Canada, which featured information on the changing markets and demographics, the changing regulatory framework and evolving land use planning issues.

Another panel of experts spoke about the looming legalization of marijuana, including what impact it will have on the rental industry, and what landlords can do to mitigate some of the negative consequences of smoking and growing marijuana in rented residences. Industry experts explained how to prevent data overload, and process operational data to find the information that is key to making good, well-informed operational decisions. From Gryd, delegates got to experience firsthand virtual reality and augmented reality, and how useful those technologies can be in marketing and leasing rental housing units. Cont’d on page 41 | 39

CFAA Suppliers Council




CFAA would like to thank all of its Supplier Council members for their continued support.

If you would like to join CFAA’s Supplier Council, email for more information. 40 | july/aug 2017

JULY/AUG 2017 Market and investment updates Every year, CFAA aims to give attendees the national outlook – to keep landlords up to date on what landlords from across Canada are experiencing, and how they are approaching it. Renowned economist, Benjamin Tal, gave his Economic Update on the economy six months into the Presidency of Donald Trump, and what it means for landlords in Canada.

In Steps to Success, Kris Boyce of Greenwin and BJ Santavy of Skyline recounted their journey from entry level positions to positions high in their companies. Randy Daiter presented his method for building a vibrant corporate culture by leading minds. Colleen McCarville outlined how she keep employees engaged using results-based performance.

At the Executive Roundtable, Operations Roundtable, Marketing Roundtable, and Development Roundtable, attendees also had a chance to hear from leading thinkers hailing from Canada’s leading rental providers, including: CAPREIT, Homestead, Northview REIT, Timbercreek, Skyline, Killam REIT, Minto, Effort Trust, Morguard and Concert. But that was just a taste of what happened at CFAA RHC 2017. The conference also covered topics on human resources, marketing and leasing, and building science. Leadership Every year the Conference brings together innovative leaders to inspire and inform those who are leading our industry forward. Henry Burris, Grey Cup-winning quarterback, recently retired from the Ottawa Redblacks, gave an engaging keynote speech about what leadership meant to him over the course of his career.

Vancouver 2018 CFAA will be holding its 10th Annual Rental Housing Conference in Vancouver in 2018. Sign-up with for more information as it becomes available. | 41

National Outlook  

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