Page 12

BUSINESS TIPS

Photo by ThisIsEngineering from Pexels

POPI Act compliance in the industry Consultant Samantha Lockhart unpacks The Protection of Personal Information Act and how it affects salons and spas

would like to start with what The Protection of Personal Information Act (POPI Act or POPIA) is before we delve into how it pertains to our industry. It is more than just how we process clients’ names and telephone numbers when they visit a spa or salon. The official definition of the act is: ‘To promote the protection of personal information processed by public and private bodies; to introduce certain conditions so as to establish minimum requirements for the processing of personal information’. Who does this apply to? Very simply,

12

anybody who owns a business in South Africa and is recording personal information about a client. What it means is that you have a responsibility to not only protect the client’s information on your salon system or website, as well as where you are storing the information (i.e. security on your computer, consultation cards etc.). It also requires you to get consent from the client when using their information for any data processing or marketing purposes and allow them to opt out.

Software

Are you using a salon software system to capture your client consultation cards? Are you sending them booking reminders or marketing SMSes using your salon system? If so, your system needs to comply with POPI by having data privacy protection in place. Most systems that are PC based have this in place already. When using a cloud based software, you need to check that they have a detailed privacy policy in place. This will be

online @ probeauty.co.za

Profile for Professional Beauty SA

Professional Beauty SA July 2021  

The only publication exclusively for the professional beauty and spa sector within Africa and is essential reading for all who work in this...

Professional Beauty SA July 2021  

The only publication exclusively for the professional beauty and spa sector within Africa and is essential reading for all who work in this...

Recommendations could not be loaded

Recommendations could not be loaded

Recommendations could not be loaded

Recommendations could not be loaded