Business Trends Q&A
Top Tech Talk NailFile talks to Mary Thebe about her journey from self-taught nail enthusiast to owner of @Peace beauty and health spa. I pursued accounting and project management, but still worked at spas and salons on weekends. When I found myself jobless, I worked full time at Lindi K salon, where I learnt a lot more about the industry and spa services. I believe we should all continue learning our craft every day.
A quick look at your nail art portfolio reveals a lot of ombre sets. Is this a style of nail art you particularly favour?
For how long have you been a nail technician? Nine years as a hobby and four years as a professional.
What first sparked your interest in nails? When I was in high school, my aunt came home with amazing nails and beautiful art work. I fell in love with nails at that moment. She then bought me a kit to do my own nails. I don’t want to lie – my nails looked horrible when I did them for the first time but somehow I was proud of them. So I just kept doing my own nails, as well as those of family members. Eventually I started receiving compliments for my work. During my matric holidays I applied for a part-time job at a nail parlour but was rejected. When they showed me why, I went home and practised for a week and then got a job elsewhere. Because I didn’t consider nails a career,
I am happy when the customer is happy.
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through his teachings. At the time I was working for Grounded Media. When all my company documents were ready for registration, I found myself retrenched from Grounded Media. I was devastated because I thought I was not yet fit to start my own business, but I put my fears aside and opened @Peace. It was one of the best decisions I have ever made and I’ve never looked back.
When did you open @Peace beauty and health spa and why? It opened in July 2015. My mentor (and church leader and businessman) ‘Major 1’ (also known as prophet Shephered Bushiri), pushed me to register my company
Actually, it’s mostly what my clients love. When they come in for their two-week fill, I give the nails an ombre look if they want something different.
Please describe the most challenging nail art that you’ve ever been asked to do. A client once asked me to display her character on her nails. She has been my client for years but I really had to tap into my creativity. However I loved the challenge.
What is your customer service policy? I am happy when the customer is happy.
How do you deal with demanding clients? I listen more and make less suggestions.
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