Our beauty industry experts answer questions about every aspect of running a successful salon or spa business.
I’m a salon manager whose team includes several millennials. What is the key to managing them? I would like to quote the late Canadian-American correspondent, Morley Safer, who said: “The workplace has become a psychological battlefield and the millennials have the upper hand, because they are tech savvy, with every gadget imaginable almost becoming an extension of their bodies. They multitask, talk, walk, listen and type, and text. And their priorities are simple: they come first.” The millennials are indeed a breed on their own – they are not aware of what it was like living in an era without mobile phones, tablets, computers and, lest we not forget, Instagram. I believe millennials need the following to function at their optimum level: • Regular feedback – they are not good with random feedback sessions • Constant praise and affirmation – a simple ‘thank you’ will have them break out in a huge Colgate moment
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• They prefer to make their own decisions or be involved in the decision-making process in order to feel valued • They crave growth and development • They aspire for work-life balance • They are team-orientated – they need to feel a sense of belonging and thus perform well within a team environment It’s vital to understand the key personality traits of millennials and to adapt your management style accordingly. Millennials admire and take their lead from inspiring leaders so play the part; practice what you preach. Management must provide clear direction and goals. Share the organisation’s vision, mission and objectives and live these values as a leader. Take advantage of their techno savvy skills in the workplace; think out of the box when it comes to leveraging off these skills for the benefit of the business. Utilise millennials in groups and/ or teamwork as they collaborate well and foster creativity.
Millennials are very loyal and dedicated employees but they do need to be valued and feel that they contribute and form part of the bigger team. Source 1 – Psychology today – Manage Millennials Successfully www.google.co.za/amp/s/www. psychologytoday.com/us/blog/ cutting-edge-leadership/201005/ how-lead-the-millennialgeneration%3famp Source 2 – Human Resource Director – Tips for Managing Millennial Employees http;//m. hcamag.com/hr-business-review/ workplace-relations/tips-formanaging-millennialemployees-247055.aspx
Philippa Abbott is a fully qualified therapist and make-up artist who has worked on cruise ships and in spas in London and South Africa. She started Spa Sense in 2010 to assist clients with turnkey spa solutions. firstname.lastname@example.org
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