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Management

The importance of being flexible Every business, no matter how global or local, relies on

communication to get things done. Yet only a small percentage of companies actually invest in teaching their employees how to communicate. Leaders are particularly vulnerable to being criticised for misunderstanding communication subtleties and for inadequate presentation of their ideas. Stephan Melchior, Managing Partner, Wilson Learning Middle East, shares some pointers on the ability to see and understand different perspectives.

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hen leaders learn the dynamics of communication and acquire the skill of versatility to get their messages across to different personalities, the effectiveness and productivity of everybody in the team rises.

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organisations, high levels of versatility create higher revenues, greater market share, and better client relationships.

What is versatility?

Recent research shows that versatility is one of the most important skills for creating a high-performance organisation. It influences all the interactions that occur within organisations, and between an organisation and its customers

In any business relationship there are two primary sources of tension-task tension and relationship tension. Task tension is useful; it motivates work. It is the need to solve a problem or reach a decision. Relationship tension is not useful as it is the result of lack of information or miscommunication and causes discomfort in a relationship, leading to business inefficiencies.

Leaders with high versatility have employees who exhibit greater work satisfaction and higher performance. Versatility improves global relationships. A study of over 150,000 people from 20 different countries showed that organisations with higher levels of versatility had more effective relationships with global partners. In sales

When time and energy are directed toward relationship tension, less energy is available to address the task tension. That is, the more effort people have to put into the relationship because of different communication styles, preferences, or expectations, the less effort goes toward accomplishing the business objective.

February 2012

Private Sector Qatar - Feb2012  

English version - February 2012