Prince's Gate Hotel Compendium

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Dear valued guest,

We are delighted that you have chosen to stay at the Prince’s Gate Hotel during your visit to the geothermal wonderland that is Rotorua. On behalf of our dedicated and friendly team at Prince’s Gate, I extend to you a very warm welcome and trust your stay with us will be both enjoyable and comfortable. This compendium will provide you with details regarding the services and facilities available at both Prince’s Gate Hotel as well as in the local area, but please do not hesitate to contact reception if you would like to discuss any personal requirements or inquiries with a member of our team. I look forward very much to meeting you during your stay but if you would like to contact me at any time please dial ”700” and ask to speak with the Manager. With very best regards, Prince’s Gate Hotel General Manager

Room Numbers & Names Main Hotel 1 2 3 4 5 6 7 8 9 10 11 12 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

Courtyard Rooms & Suites

Lake Okareka 37 Korimako (Bellbird) Lake Rotorua 38 Pīwakawaka (Fantail) Lake Tikitapu (Blue Lake) 39 Toutouwai (NZ Robin) Lake Rotokakahi 40 Pukeko Lake Tarawera 41 Matata (Fernbird) Lake Rotoiti 42 Kaka Lake Okataina 43 Kereru (Wood Pigeon) Lake Rerewhakaaitu 44 Duchess Suite Wilfred Wallis 45 Kakapo Ray Boord 46 Kea John Keaney 47 Takahe Murray Linton 48 Tui Eric Bridgman 49 Kotare Jean Batten 50 Kiwi Thomas Chapman 51 Moa Guide Rangi 52 Karearea Don Stafford Camille Malfroy Bishop Bennett Lakes Wing Guide Sophia Rooms 1 - 8 Ernest Davis Rotorua Icons Wing Mr & Mrs Power Rooms 9 - 14 Sir Howard Morrison Rotorua Icons Wing ext. Horopito Rooms 15 - 24 Pikopiko Kawakawa Native Herbs/Spices Wing Poroporo Rooms 25 - 29 Koromiko Native Trees Wing Pohutukawa Rooms 30 - 36 Kowhai Native Birds Wing Nikau Rooms 37 - 52 Kauri (includes Duchess Suite 44) Rimu Totara

Ground Floor


Private Pool

Thermally Heated Pools
















Hotel Driveway

Main Hotel Off-Street Parking

Hotel Administration





Courtyard Rooms & Suites Guest Laundry




Nellie Budd Dining Restaurant


Fire Evacuation Meeting Point

Footpath - Hinemaru Street

Changing Rooms



38 Duke’s Restaurant

Duke’s Bar

Main Entrance


Hotel Laundry




45 37

Verandah Footpath - Arawa Street


First Floor




Fire Escape

Fire Escape





Fire Escape
















Main Hotel


Staff only







Courtyard Rooms & Suites






An historically significant building Behind the architectural elegance lies a story of turbulence, uncertainty, and painstaking determination to ensure a secure future for this treasured legacy.

Prince’s Gate Hotel, circa. early 1900’s

The Hotel was built originally in 1897 in Waihi, some 120 km’s north of Rotorua, from Kauri timber which was celebrated for its unsurpassed building qualities. It has endured trials and tribulations during its long and eventful history but remains today a prominent showpiece in the very heart of Rotorua.

In the early 1900’s, Waihi was a thriving town, the third largest in New Zealand (after Auckland and Wellington). Waihi is home of the of the Martha then the richest in the world.

Gold Mine,

Many hotels and public houses sprang up to cater to the demands of the miners and visitors that occupied the town. One of the finest of these establishments was the

New Central Hotel, later to become The Prince’s Gate Hotel. Built by Mr E. Morgan, it had 75 bedrooms and very quickly became well known for its superior qualities. Visiting mine officials enjoyed the excellent hospitality shown by the first proprietors of the hotel, Mr & Mrs M.G. Power. Many distinguished names began to appear in the hotel register and the biggest weddings and social functions were held at the hotel.

Due to Waihi being the railhead it was a popular stay over for visitors to the Bay of Plenty who could then travel on to Tauranga by coach. After Mr & Mrs Power left the hotel their daughter Nellie Budd and her husband took over as proprietors. Mrs Budd, a member of the operatic society, had a beautiful voice and would often entertain her guests with her singing. After leaving the hotel Mr Power later became the mayor of Waihi. Sadly, both he and his wife died from theinfluenza epidemic sweeping through the region in 1918. The New Central Hotel, Waihi (centre left), circa. early 1900’s

In 1906 the hotel was purchased for nearly $9,000 by Mr Moss Davis, father of Sir Ernest Hyam Davis, a New Zealand businessman and Mayor of Auckland City from 1935 to 1941. He was also on other Auckland local bodies, philanthropic and sporting organisations.

In 1908 the town was still thriving. Miners made up most of the population and kept the bars busy. It seemed nothing could go wrong but demise was literally just around the corner. With Bars involved in price hiking, upset wives, unruly behaviour, and a general discontent the threat of losing their liquor licences was a possibility. Due to apathy amongs those that did not consider this likely, many did not vote. The bombshell result did indeed see bars in Waihi lose their LiquorLicences by only 86 votes.

In 1909 the bars closed and although the New Central Hotel closed its bar with dignity many did not. The Rob Roy, regarded as the hotel that started all the trouble in the first place, closed with a large melee including the throwing of stones and bottles.

The New Central Hotel saw a steady decline in business for a period of about three years.

In 1912 it became busy again by providing housing for extra police sent from Auckland to help quell the riots that arose during the infamous miners’ strike. The mines were thriving, and the men were onlyasking for better working conditions and pay. Even after law and order was restored the bitternessremained and many decided to move away. With the declining population the New Central Hotel was losing trade but once again tragedybrought some temporary relief. When the influenza epidemic hit Waihi after the First World War the Hotel

became a hospital and served a great purpose within the local community. However, after the epidemic was over, it was decided to move the hotel to the fast expanding tourist town of Rotorua. It was considered that the Hotel would be most suitable for tourist accommodation (such vision and foresight).

So, in 1920, nail by nail and board by board, the hotel was dismantled and transferred by horse-drawn wagon to the Waihi Railway Station. The timber and fittings were duly taken by rail to Rotorua where it is believed that the original builder of the Hotel, Mr Morgan, was employed to reassemble the hotel. The structure remained almost unchanged from the original. The newly reassembled Hotel was finally re-opened in 1921 appropriately named as “The Prince’s Gate Hotel” and has retained this name ever since. Its new location was superbly positioned at the corner of Arawa and Hinemaru Streets. It sits directly opposite the entrance to the stunning Government Gardens and Bath House Museum, both accessed through the Commemorative Archway Gates.

Hotel Menus Our food is an inspired mix of modern and traditional and features a long list of all-time classic favourites. All dishes are cooked to order and as you would expect most items on the menu are made in-house by our team of skilled chefs. Head chef Digraj Singh (DJ) champions the use of fresh seasonal produce from local suppliers so that guests can expect exciting flavours showcasing the best of New Zealand’s diverse range of superb foods.

DUKE’S BREAKFAST MENU Available from 7am to 10am daily.

DUKE’S BAR MENU (LUNCH) Available from 11am to 5pm daily.

DUKE’S HIGH TEA MENU Available from 11am to 4pm daily, please book 30mins in advance.

DUKE’S EARLY BIRD MENU Available from 5.30pm to 6.30pm daily.

DUKE’S DINNER MENU Available from 5pm til late daily

DUKE’S BEEF & LAMB MENU Available from 5pm til late daily

Guest Information Reception The reception desk is staffed from 7.00 am till 11.00 pm. The night manager is available on site from 11.00 pm till 7.00 am for any after-hours assistance or emergencies. You can contact reception by dialling 700 from your in-room phone. In case of a critical emergency please dial 111 for Emergency Services.

Air-conditioning All rooms in the hotel have air-conditioning units. For how to operate, please see the wall mounted instructions in your room or should you require any assistance, please contact reception.

Airport Details Rotorua Regional Airport is 9 kilometres from the hotel and is approximately a 15 minute drive. Airport phone number 07 345 8800. Airport Website link:

Airline Contact Details Air New Zealand Air Pacific American Airlines Cathay Pacific China Airlines China Eastern Airlines China Southern Emirates Etihad Airways Japan Airlines Korean Air Malaysia Airlines Qantas Singapore Airlines United Airlines Virgin Atlantic Airways

0800 737 000 For all airline contact details: 0800 800 178 https://www.auckland 09 308 4014 airlines-contacts. 0800 441 289 09 977 2288 Auckland Airport 09 275 6099 contact details: https://www.auckland +86 4008 695 539-1-4 0508 364 728 P: +64 9 275 0789 or 09 977 2207 FP: 0800 247 767 0800 885 995 (Lines are open 24 hours) 09 914 2000 0800 777 747 09 357 8700 | 0800 808 767 09 379 3209 | 0800 808 809 0800 747 400 0800 FLYVIRGIN

Babysitting Service For assistance please contact reception.

Baggage Storage Baggage storage is available however items cannot be stored overnight.

Banking The following banks have branches located in Rotorua: ANZ, BNZ, ASB, Westpac, Kiwibank. All banks are located at Rotorua Central, Amohau Street. Kiwibank is located inside the Paper Plus Store.

Battery Charger Should you require the loan of a battery charger for your mobile phone, please contact reception for assistance. We have a variety of chargers available for loan.

Bike Storage A safe and secure storage unit is available and complimentary for guests to store their bikes during their stay. A large map of the famous Rotorua Redwoods is also located on the outside of the storage facility detailing the different bike tracks available. Please see our reception team for access and availability.

Blankets and Pillows All pillows in our rooms are made of foam. Extra blankets and pillows are available on request as-well as feather and orthopaedic pillows.

Breakfast Available from 7am until 10am daily. Bookings are not required.

Business Services Printing and photocopy services are available. Please ask reception for options and pricing.

Car Parking The hotel has a small private car park at the rear of the building (driveway entrance is off Hinemaru Street). This car park is free to use for hotel guests but is available on a first-in, first-served basis only. Street parking around the hotel is also plentiful: Paid Parking - Arawa Street 9am-5pm Mon-Fri and 9am-12pm Sat (Pay Station is located outside our suites). All other times are free parking. 24 hour free parking every day - Hinemaru Street between Arawa Street and Whakaue Street. Public holidays - street parking is free all day.

Check in/Check out Check in time is from 2pm. Check out time is 10am. Should you require a late departure, please contact reception prior to 9am on the morning of your departure. Late checkouts are not guaranteed and may incur additional fees.

Chemist The nearest chemist to the Hotel is the Lakes Care Pharmacy located in the Lakes Primecare building on the corner of Tutanekai and Arawa street (approx. 5 minute walk). Open 7 days a week from 8.30am to 9.30pm. (Phone: 07 348 4385).

Cots Cots are available upon request (costs may apply)

Coffee/Tea Making Facilities All rooms have coffee and tea making facilities. Should you require any items to be replenished, please contact reception.

Cooking Facilities Available only in the Suites wing.

Credit Cards We accept all major credit cards including American Express, Diners, JCB, MasterCard, VISA card UnionPay. No credit card fees apply.

Dentist The nearest dentist to the Hotel is the Lakes Care Dental Centre located in the Lakes PrimeCare building on the corner of Tutanekai and Arawa Street (approx. 5 minute walk). Open Mon-Fri from 9am to 5pm. (Phone: 07 348 8888).

Doctor and Medical Centre The nearest doctor to the hotel is the Lakes PrimeCare Accident and Urgent Medical Care Centre located on the corner of Tutanekai and Arawa Streets (approx. 5 minute walk). Open 7 days a week from 8am to 9pm. (Phone: 07 348 1000). W: primary-healthcare-accident-medical/lakes-primecare-accident-urgentmedical-care/

Dry Cleaning and Laundry (Off-Site) Same day service is available except on public holidays with items being returned to the hotel by 5pm and our staff deliver them to your room. Please leave any laundry at reception before 8.30am along with the completed laundry form (located in your rooms drawers or wardrobe). Make sure to put your name and room number. Any laundry dropped off late in the day cannot be guaranteed same day return and may not be dropped back until the following day - please check with reception. Costs apply for all dry cleaning services and you can find these rates on the laundry form.

Duke’s Bar and Restaurant Open daily from 7am to late for breakfast, lunch and dinner. You can enjoy a High Tea in the afternoon, a quiet drink & light snacks in our poolside Courtyard or streetside seating or fine dining in our Duke’s Restaurant.

Electric Current The voltage in New Zealand is 240V. Should you require the loan of an adaptor for your electrical appliance, please contact reception. The Hotel also sells power adaptors at $12.50.

Earthquake Procedure See Evacuation Procedures section.

Emergency Information For assistance in relation to hospitals, police or any other emergency information required, please contact reception. Emergency number 111 Rotorua Police 07 348 0099 Rotorua Hospital 07 348 1199

Evacuation Procedures Please refer to the Emergency Procedures sign located on the back of the main door to your room. Should it be necessary to evacuate the building for any reason (i.e. fire, earthquake, etc.) please follow all instructions from our Fire Warden. Please note that the assembly point for hotel guests is on the corner of Arawa Street and Hinemaru Street by the hotel street sign.

First Aid A first aid kit is available at reception for general first aid requirements.

Fire See Evacuation Procedures section. Foreign Currency We do not accept foreign currency and do not offer exchange services on-site. The nearest currency exchange is located in the i-Site building (with the large clock tower) on the corner of Arawa and Fenton Streets (approx. 2 min walk)

Hairdresser Please contact reception for assistance.

Heating The Prince’s Gate Hotel has geothermal heating in addition to the air-conditioning units. In the colder months, you can adjust the temperature by the control handle on the top of the radiator. Anti-clockwise is on, clockwise is off. Should you experience any problems with the heating, please contact reception. Please note that the geothermal heating is switched off in the warmer months, usually November to March dependant on seasonal change.

Happy Hour 4.30pm to 6.30pm every day. Includes house beers, wine and bubbles - see our friendly bar staff for what’s on offer.

High Chairs Available upon request.

Hospital Rotorua Hospital is located on the corner of Arawa Street and Pukeroa Road (approx. 10 minute walk). Open 24 hours for emergencies or 8am to 8pm Mon - Fri or 11am to 1.30pm and 4pm to 8pm Sat and Sun for visitors or non-urgent care. (Phone: 07 348 1199 General Enquiries or 111 in an emergency).

Hot Pools The hotel has three outdoor geothermally heated pools for our guests to use as well as a private indoor pool. Pool towels and changing rooms are available in the private pool/sauna complex which adjoins the outdoor pool area. Please note that there is no lifeguard on duty. Please supervise children in this area at all times. Pools are available from 7am until 10pm. The private pool is available by booking only - please see our reception for availability (maximum half hour time slots).

Housekeeping Rooms are serviced daily. Should you require any additional amenities, please contact reception.

Internet Access The Prince’s Gate Hotel provides free unlimited Wifi to all Hotel guests. Network: Prince’s Gate HOTSPOT Password: welcome (all lower case)

Iron/Ironing Boards All rooms have irons and ironing boards.

Keys For your own convenience, you are welcome to leave your key with us at reception whilst you are out. We also have additional room keys available at reception should you require. Please note that keys that are lost, damaged or not returned upon check-out will incur a $20 replacement fee.

Lake Flies Please be advised that Rotorua has lake flies that will frequent your room should you leave your lights on and windows open at night. These insects are harmless, however they may create an inconvenience so for your own comfort, please keep windows closed at night while lights are on. These insects are only prevalent during the warmer months.

Laundry Facilities - Self Service Our guest laundry facilities are located at the rear of the courtyard in our apartment/suites wing (rooms 37-52). These facilities include washing machines, clothes dryers & iron/ironing board. The machines are operated by tokens that can be purchased at reception for a charge of $4 each. Soap powder is also available for a charge of $3 per packet. The guest laundry is open from 7am till 10pm daily.

Local sightseeing and Attractions Rotorua has many amazing attractions to see and enjoy during your stay. Should you require any information, we have a range of brochures and local maps available as well as an Ultimate Guide magazine in all rooms. If you require any further assistance or wish to book any attractions please see the friendly team at reception. Alternatively the Rotorua i-Site Visitor Information Centre is located across the road by the roundabout only a 2 minute walk away (the building with the large clock tower). Phone: 07 348 5179.

Loss and Damage For assistance, please contact reception.

Lost property policy All lost property handed in to reception is logged in our system and kept on site for a maximum of two months. After two months, we then donate or dispose of all items. If you leave something behind please contact reception for assistance in returning the item(s) to you. Charges will apply for all returned items.

Luggage Storage Limited luggage storage is available upon request however items cannot be stored overnight. See reception for options.

Māori Hangi and Cultural Performances (Off-Site) Rotorua hosts many world famous hangi and cultural performances. As these are very popular, we recommend making a reservation as early as possible to avoid disappointment. Please see below for the contact details of Rotorua’s main providers or alternatively feel free to come and see our team to assist with making a booking. Bookings done through the hotel can be charged to your room. Mitai Maori Village: P: 07 343 9132 W: Tamaki Maori Village: P: 07 349 2999 W: Te Puia: P: 07 348 9047 W:

Minibar Facilities Minibar items are available in all rooms and you will find the full list of items with prices in your room (please contact reception should you not find a minibar list or if you need a new one). Please note that minibars are not re-stocked daily if you are staying more than one night. Please advise reception if you consume any items and would like your minibar replenished. When checking out, please complete the minibar list and hand to reception for payment.

Newspapers Please advise reception by 9.00pm if you wish to have a complimentary New Zealand Herald morning newspaper delivered. There is no newspaper delivered on Public Holidays.

Noise We would ask that if you are moving about the Hotel that you show courtesy to other house guests by keeping the noise level down. Please also supervise children in your care.

Payment Options We accept all cash, EFTPOS, credit cards (see the credit card section for the full list), Alipay and WeChat Pay. The hotel does not accept cheques.

Pets Pets are not allowed at the Prince’s Gate Hotel, however assistance animals are most welcome. Please notify the hotel prior to your next visit should you have an assistance animal that you would like to bring.

Photocopying and Printing For assistance, please contact reception. Fees may apply.

Postage and Post Office Stamps for both local and international postage are available at reception and our mail is dropped off daily if you wish us to send anything out for you. The nearest post office is a 10-15-minute walk from the Hotel located at the Rotorua Central Mall - 1/1170 Amohau Street, Shop 1, Rotorua 3010. (P: 0800 501 501).

Postcards Prince’s Gate Hotel souvenir postcards are available for sale at reception.

Religious Services For assistance, please contact reception.

Restaurant Hours Breakfast 7am to 10am / High Tea 11am to 4pm / Lunch (Duke’s Bar Menu) 11am to 5pm / Early Bird Menu 5pm to 6.30pm / Dinner 5pm to late. Take a look at our menu page for all available options and pricing.

Return of Lost Property The Hotel can arrange for the return of lost property. We will require credit card payment to cover the costs of the return.

Room Service Available from 7am till 9pm. Choose from any of our menus and dial 700 for reception to place your order. No additional fees apply.

Safe Deposit Facilities Valuables can be deposited into our hotel safe for safe keeping. There is no charge for this service and please see reception for assistance.

Sauna Please contact reception for information and bookings. The sauna is available from 7am until 10pm. Children under 13 years old must be supervised in this area at all times.

Sewing Kit For assistance, please contact reception.

Sky Television Available in all rooms and our hotel bar. Please be advised that we have three Sky channels available to watch Sky Sports 1 Sky Sports 2 Sky Movies Premiere Link to Sky TV Guide:

Smoking Facilities The entire hotel interior is smoke-free. There are outdoor areas at the front of the hotel and in our courtyard where you can smoke and ash trays are available by request. Please respect our smoke-free policy and any smoking within our rooms will incur cleaning fees.

Tap Water Rotorua’s tap water is clean and drinkable.

Taxi and Transport Services For assistance, please contact reception. • Rotorua Taxis 07 348 1111 • Taxi Cabs Rotorua 07 347 9797 • SuperShuttle 0800 748 885 | W: • Rotorua now has Uber • Rotorua Public Bus Services Rotorua’s local bus service covers almost all of Rotorua and the nearest bus stop is located on Arawa Street next to the i-Site Visitor Information Centre (approx. 2 min. walk). Please see their website for more information, timetables and rates: W:

Telephone Dialling Instructions To contact reception, dial 700. There is no need to dial for an outside line. To make a call simply pick up the receiver and dial the required number keeping in mind the local area numbers. The Princes Gate Hotel does not charge for 0800 calls and local calls.

Television Channels TVNZ 1 / TVNZ 2 / TV 3 / Bravo / Maori TV / TVNZ 1 +1 TVNZ 2 +1 / TV3 +1 / Bravo + 1 / Prime / The Edge TV / Choice TV / Duke TV / The Breeze / Te Reo / Al Jazeera / HGTV / Duke TV +1 / TV Shopping Network / Shine TV / Firstlight / Hope Channel / Chinese TV / Parliament TV / Info-Rotorua / Radio NZ National / Radio NZ Concert. Freeview TV Guide webpage:

Towels Should you require extra towels, please contact reception. Loan towels are available should you require them for outdoor activities. Any towels not returned will incur a fee.

Wake up Calls To arrange a call, please contact reception by dialling “700”.

Water Heating Our water is heated by geothermal energy.

Wi-Fi The Prince’s Gate Hotel provides free unlimited Wifi to all Hotel guests. Network: Prince’s Gate HOTSPOT Password: welcome (all lower case)

1057 Arawa Street | PO Box 112, Rotorua, New Zealand P: (07) 348 1179 | F: (07) 348 6215 | FP: 0800 500 705 E: |