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Grievances: getting the investigation right In an exclusive series of HR articles, Pippa Bucknell, senior HR consultant at FitzgeraldHR, focuses on grievances

Case study: A member of staff has raised a grievance. What do we do? The first question is: do you have a written grievance procedure? Within the written statement of terms and conditions that an employer is required to give to an employee, it needs to be made clear how an employee can raise a grievance, should he or she 36

wish to do so. By having a written procedure this makes it much easier to get the principles of good grievance management right. It also helps employees by making it clear what a grievance is and what will happen if a grievance is raised. It should be possible for most grievances to be dealt with informally by a line manager. However, for occasions where this is not possible, your grievance Business Action |

Business Action winter 2014 online  
Business Action winter 2014 online  

Business Action is the magazine for NDBA members and businesses in North Devon, featuring articles on practical business advice and topical...