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Planned Parenthood® of the St. Louis Region and Southwest Missouri Reproductive Health Services of Planned Parenthood® of the St. Louis Region ADVOCATES — The Political Arm of Planned Parenthood® of the St. Louis Region and Southwest Missouri Planned Parenthood® VOTES — St. Louis and Southwest Missouri


Care. Because we believe that when people are truly cared for, they will make their lives, their families — and even the world — better and healthier.

Planned Parenthood ® Care. No matter what. Office of Development 4251 Forest Park Ave. | St. Louis, Missouri 63108 314.531.7526 | development@ppslr.org www.plannedparenthood.org/stlouis


Human Resources four

Education & Diversity six

Communications & Marketing eight

Medical Services & Resources ten

From Our Patients twelve

Public Policy & Political Activities fourteen

2012-2013 Consolidated Financial Report sixteen

Development eighteen

Donations & Statistics twenty-two

Board of Directors twenty-four

Service Area Map twenty-seven

2012 | 2013 CONSOLIDATED ANNUAL REPORT 1


Dear Friends,

As we look over Planned Parenthood’s accomplishments in 2013, one thing is abundantly clear: we couldn’t do any of this without you.

With your help, 2013 was a year of new initiatives and incredible accomplishments. Combined, our health centers and education programs served nearly 60,000 women, men, and teens and our Patient Services department celebrated the launch of a new research division. Meanwhile, our Education and Diversity division launched Safe Start—a new initiative designed to help teens develop healthy relationships and prevent teen dating violence. We also saw a tremendous increase in the proportion of our patients with commercial health insurance, from less than five percent to more than 20 percent. While continuing to fulfill our core mission to care for everyone in need of our services, 2013 was a year that focused on the future and especially on the challenges we anticipate in coming years. This focus guided us to undertake several important initiatives. Our Human Resources and Patient Services Departments succeeded in securing the approval of four of our health centers to be part of the National Health Services Corps

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program, which allows nurse practitioners and doctors who commit to working at one of these sites to be eligible to receive student loan forgiveness. Already, two of our nurse practitioners have collectively received more than $120,000 in federal student loan forgiveness. Programs such as this are crucial to our ability to recruit and retain the most skilled medical staff for our patients, now and into the future. In addition, our Public Policy team spent the last few months of the fiscal year preparing for the roll-out of the Affordable Care Act and continue to work diligently to assist women, men, and families throughout the open enrollment period, which ends in March 2014. Of course, we will continue to work hard to convince the Missouri Legislature to pass Medicaid expansion in 2014, giving hundreds of thousands more Missourians the security of health care coverage. In 2013, Development continued to raise funds for our Campaign for Independence. This $15 million endeavor has helped secure our future

Shanti Parikh, PhD Board Chair

by strengthening our endowment and allowing us to invest in much-needed new technology and expansion of patient services and programs. And while the Campaign goal has been reached, we will continue to raise funds for the Paula M. Gianino Endowment. The “Paula Fund” was designated by the Board at Paula’s request, who will retire in January 2015 on her 25th anniversary as CEO. The Fund will be used to increase total compensation for our nurse practitioner and physician staff into the future. This Fund will ensure that Planned Parenthood can attract and retain the most qualified and skilled professional medical staff in the face of increased competition and a shortage of licensed health care providers. We cannot thank you enough for your help and support. We hope you will share in our pride as you review this 2013 Annual Report. We are deeply grateful for all you have done to make this work possible.

Sincerely,

Paula M. Gianino President and CEO

2012 | 2013 CONSOLIDATED ANNUAL REPORT 3


Human Resources HIGHLIGHTS

In 2012, four of our health centers were approved to be a part of the National Health Service Corp (NHSC), a network of more than 14,000 health care locations across the country. Our Central West End, South Grand, Springfield, and Joplin sites were selected because they are located in Health Professional Shortage Areas, geographic regions where there is limited access to health care and a large population of uninsured individuals. Membership in the NHSC gives qualifying nurse practitioners and physicians access to financial student aid and loan forgiveness in exchange for extended service within the approved location. So far, two PPSLRSWMO nurse practitioners have each received $60,000 in financial assistance in exchange for two-year employment agreements. Our participation in the NHSC program is aligned with our strategic plan and critical to our ability to recruit and retain excellent licensed health care providers. PHILOSOPHY Our ability to serve increasing numbers of patients and clients is dependent upon having optimal numbers of qualified and skilled staff in all areas of our organization. We provide employment opportunities without regard to culture, age, race, color, sex, gender identity, ethnic heritage, language, national origin, spiritual belief or tradition, sexual orientation, physical ability/characteristics, socio-economic circumstances or any other basis. We have an agency-wide commitment to diversity and staff leadership development. Our total compensation philosophy is the foundation upon which our base

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pay, benefits, incentive rewards, special recognition, and performance management programs are built. These programs support our overall business strategy and enable us to attract, retain, and motivate the highest quality and caliber of employees. TRAINING THE NEXT GENERATION WE HIRE PASSIONATE PEOPLE. Planned Parenthood depends on a skilled and passionate workforce. In order to ensure that future generations continue to have access to comprehensive reproductive health services, Planned Parenthood is committed to training the next generation of health care providers, educators, and activists. We do this through ongoing partnerships with area universities and high schools.

STATISTICS Total employees: Full-time:

Part-time:

144 98

46

During Fiscal Year 2012–2013, we provided training opportunities to: 1 – Nurse Practitioner student 2 – Nursing students 13 – Master of Social Work students 32 – Undergraduate/Post-Graduate interns 17 – Medical Residents 2 – Fellows, MDs in OB Gyn care


We hire passionate people. Total Employees: 144 Full-Time Employees: 98 Part-Time Employees: 46

2012 | 2013 CONSOLIDATED ANNUAL REPORT 5


Education & Diversity

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OUR RESOURCES & SERVICES • Sex education programs for teens, parents, community groups, youth serving and social service organizations, professionals, and schools •

Internal and external anti-oppression and diversity training

Training in media literacy, prevention of dating violence, and sexual exploitation for teens, parents, and professionals

Highly trained professional staff and the most extensive collection of sex education resources available to the community through our Sunnen Family Library

STATISTICS COMMUNITY EDUCATION AND OUTREACH Sessions and Events – 404 PROFESSIONAL ANTI-OPPRESSION AND DIVERSITY TRAININGS Sessions – 11 Participants – 174 PARENT EDUCATION Real Life. Real Talk.™ Programs – 6 Participants – 64 YOUTH PROGRAMS Programs – 87 Classroom Hours – 750 TOTAL PARTICIPANTS – 10,092

2012 | 2013 CONSOLIDATED ANNUAL REPORT 7


Marketing & Communications

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STATISTICS Media Interviews Social Media Users Unique Website Visits

296 5,174 168,379

HIGHLIGHTS • Launched the “Why Should You Choose Planned Parenthood” television commercial, which made a full debut on local channels, cable, mobile and online. Radio ads were refreshed to include this important campaign for a message that is collaborative, comprehensive, and effective. • In 2012 and 2013, we had a record-breaking year in social media followers, creating an increase in awareness, action, and engagement from supporters, patients, and friends. • We also had a record-breaking year in media interviews, with relevant stories about patient services, development initiatives, advocacy and support for women’s health care on national and local levels.

296 Media Interviews

2012 | 2013 CONSOLIDATED ANNUAL REPORT 9


Medical Services & Resources

HIGHLIGHTS We completed our conversion from a paper to a paperless electronic health record system,which included the training of 120 staff, volunteers, and physicians. Our partnership with Washington University School of Medicine’s OB/GYN Department continued while two fellows and seventeen 2ndand-4th year Residents received training for abortion and ultrasound. Our partnership with Washington University School of Medicine’s Urology Department enabled us to train six 4thyear Residents in vasectomy care and allowed us to provide 62 vasectomies to men in our community. We hired our first full-time research assistant, founded a research division, and successfully participated in our first industry sponsored research project for a new STD testing device. Our commercially insured clients grew from 2% to 22% 10 PLANNED PARENTHOOD

in one year – a result that grew from our strategic plan and our readiness for health care reform. With funding from anonymous foundations, we provided support for women seeking abortion care and for men seeking vasectomy care. With funding from the Women’s Initiative for Health and Safety, we provided support for cervical cancer prevention. With funding from the Missouri and Illinois Departments of Health, we provided free gonorrhea and chlamydia screenings. With Title X funds from Missouri Family Health Council, we provided free contraceptive care at our South Grand and Central West End locations. And with assistance from Washington University’s Infectious Disease Division, we provided rapid HIV testing to qualified patients. During the 2012-2013 fiscal year, 31% of our abortion patients chose medication abortion.


OUR SERVICES

STATISTICS

Total Patients

• •

47,100*

*Total Female Patients 42,945

*Total Male Patients

4,155

Family Planning and Sexual Health Patients

39,908

Surgical Services, Abortion and Permanent Birth Control Patients

• • • • • • • •

7,192

Emergency Contraception (EC) Dispensed

9,162

STD and HIV Tests

55,790

• • • • • • •

Eight health centers provide a full range of reproductive, gynecologic, and sexual health services for women, men, and teens Comprehensive contraceptive methods Follow-up care after abnormal pap tests, including colposcopy and cryotherapy Emergency contraception Testing and treatment for sexually transmitted diseases (STDs), including HIV testing and referrals Screening for breast, cervical, testicular, and prostate cancers HPV and Hepatitis vaccines for females and males General health screenings for cholesterol, diabetes, and blood pressure Pregnancy testing and all options education information and referral services Peri-menopausal and menopausal care Licensed ambulatory surgical center offering pregnancy options, information, and referrals , the abortion pill (medication abortion), surgical abortions, ultrasound, post procedure contraception, and Emergency Contraception Male sterilization – Vasectomy – Permanent Birth Control for Men Female sterilization – Essure – Permanent Birth Control for Women Services six days a week, including weekends and evenings Walk-in, same-day, next-day and scheduled appointments available Sliding fee scales, Medicaid, commercial insurance Culturally competent, non-judgmental patient education and care Training of health care professionals including residents, fellows, and nurse practitioners

55,790 HIV/STD TESTS


From Our Patients

“Planned Parenthood of the St. Louis Region and Southwest Missouri was there for St. Louis Public Schools during the high school HIV outbreak offering free HIV and STD testing to students. The TASH program (Teen Advocates for Sexual Health) at Planned Parenthood helped bring medically accurate and comprehensive Sex Ed to schools in desperate need and empowered students to make a difference in their school districts, and their city.”

-Victoria

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“When I was a senior in high school I made my first trip to Planned Parenthood. My best friend had gone and encouraged me to get a check-up and talk to someone about birth control options. I remember being very nervous as I sat in the waiting room but the nurse made me feel very comfortable. I got my first Pap Smear and asked all my nervous questions about my first time. I decided to start on oral contraceptives...Planned Parenthood helped me make smart, informed decisions about my reproductive health, at a price I could afford. Thank you for empowering me to have control over my body and my choices.”

-Kaleigh

“When I was 15, I found myself in a Planned Parenthood office for the first time. I was afraid to tell my parents about pain that I was having and Planned Parenthood was the only office that would see me. After an exam, it was determined that I had a cyst on my fallopian tube. The nurse was incredibly caring and worked with me in a way that resolved my fears of talking to my parents about my health issue. Because of Planned Parenthood I was able to receive the medical treatment (surgery to remove the cyst) that I needed. If there had not been Planned Parenthood, this would have gone untreated.”

-Rachel 2012 | 2013 CONSOLIDATED ANNUAL REPORT 13


Public Policy & Political Activities LEGISLATIVE SESSION • Stopped 11 out of 12 anti-women’s health bills in the 2013 Missouri General Assembly. • Organized seven lobby days and recruited 131 participants. • Recruited and trained volunteer leaders, generating thousands of legislator contacts in the Medicaid Expansion Coalition. • Contributed staff and volunteers to patch-through phone banks, lobby days, and rallies for Medicaid expansion.

OUTREACH AND MOVEMENT BUILDING • Trained 85 volunteers as table captains, phone captains, and lobby team leaders. • Tabled at 70 community events and health fairs and gathered 3,952 petitions from supporters.

2012 ELECTIONS • Achieved a net gain of one pro-women’s health seat in the Missouri house and two in the senate. • ADVOCATES-endorsed candidates had a 90% win rate. • Targeted 11 candidates in the general election and won eight of those races—including unseating three anti-women’s health incumbents. • Recruited 720 volunteers who worked 1,554 hours. • ADVOCATES endorsed Scott Sifton beat anti-women’s health incumbent Jim Lembke in Missouri Senate District 1.

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2012 | 2013 CONSOLIDATED ANNUAL REPORT 15


Planned ParenthoodŽ of the St. Louis Region and Southwest Missouri and Affiliated Corporations’ Consolidated Financial Report For the year ending JUNE 30, 2013.

REVENUES Individual and Foundation Contributions -Contributions* -Contributions-in-kind

$ 1,917,178 $ 207,293

Patient Services, Education, Public Policy, and Grants -Patient Fees -Medicaid -Title X (Federal Family Planning Funds) -Commercial Insurance -Family Planning Service Grants -Surgical Service Foundation Funding -Public Policy

$ 4,554,082 $ 733,600 $ 492,935 $ 786,598 $ 94,368 $ 856,078 $ 87,897

Miscellaneous -Investment Income -Gain (Loss) - Sale of Securities -Charitable Remainder Trust Gain (Loss) -Unrealized Appreciation (Depreciation) of Securities -Miscellaneous Income

$ 520,785 $ 158,217 $ 6,130 $ 2,032,885 $ 40,265

TOTAL REVENUES

$ 12,488,311

EXPENSES

Program Services -Family Planning, Options Education, and Surgical Abortion Services -Education and Diversity Services/Programs

$ 7,760,376 $ 267,763

Support Services -Management and General -Fundraising -Support to National/Regional Planned Parenthood

$ 499,597 $ 623,697 $ 114,778

Public Relations and Affairs -Public Relations/Marketing -Lobbying -Public Policy -Political Activity

TOTAL EXPENSES**

$ 10,292,607

Increase (Decrease) in Fund Balances

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$ 513,523 $ 107,184 $ 320,079 $ 85,610

$ 2,195,704

* Includes gifts, bequests, and pledges to the Campaign for Independence ** Expenses include depreciation and National Program Support


REVENUES

Contributions

17.1%

$2,124,471 Patient Services, Program Fees, Insurance, Grants & Other Miscellaneous Income

$10,363,840

82.9%

EXPENSES

Program Services

$8,028,139

78%

Support Services

$1,238,072

12%

Advocacy and Public Relations

$1,026,396

10% 2012 | 2013 CONSOLIDATED ANNUAL REPORT 17


Development Donors: 2,265 Gifts: 4,942 Raised: $1,917,178 In-Kind Contributions: $207,293 Fundraising expenses as percentage of total budget: 6.05% Administrative expenses as percentage of total budget: 4.85% Planned Parenthood celebrated 2013 as another year of outstanding support from our community. All of our work is made possible through the generosity of our supporters. WOMEN’S LEADERSHIP CIRCLE The Women’s Leadership Circle represents a group of Planned Parenthood women supporters and leaders in our community who are determined to ensure that the next generation of women will have access to the care they need to define their own futures. They participate and host a number of events throughout the year. More than 100 members attended our event celebrating the anniversary of Roe v Wade and to hear from our Medical Director Dr. David Eisenberg, and nearly 500 women and men attended our Second Annual Women’s Leadership Circle Luncheon at the Ritz Carlton in Clayton with keynote speaker Cecile Richards. The WLC now has 256 members.

THE TRUST The Trust hosted a series of Real Life. Real Talk.™ events for parents, as well as numerous sexual health programs for teens. Trust membership supports Planned Parenthood’s award winning education and diversity programs that reach more than 10,000 teens, parents, and educators each year.

friendsbychoice Friendsbychoice (FBC), representing our young friends and supporters, once again held a series of successful events and fundraisers during the year. More than 300 people attended our 3rd annual ChoiceArt event at the Contemporary Art Museum, which featured art from 30 local and national artists. The event raised more than $22,000! Our 4th annual Sex Trivia sold out for the 4th year in a row with more than 350 attendees. Not least , FBC volunteers distributed more than 2,000 Safer Sex Kits at bars throughout St. Louis City, St. Louis County, Springfield, Kirksville, and St. Charles during our annual Thanksgiving Eve Condom Crawl.

LEGACY CIRCLE We wish to extend a special thanks to members of the Legacy Circle donors who have remembered Planned Parenthood of the St. Louis Region and Southwest Missouri in their will, estate plans, or through a gift annuity. A gift to the Legacy Circle is an investment that ensures your philanthropic support will continue for future generations. To learn more about any of the our Development events or initiatives please contact the Office of Development at 314.531.7526 or by email at development@ppslr.org

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friendsbychoice

LEGACY CIRCLE

2012 | 2013 CONSOLIDATED ANNUAL REPORT 19


YOUR DONATION to Planned Parenthood of the St. Louis Region and Southwest Missouri

do路nate

verb 1. to present as a gift, grant, or contribution; make a donation of, as to a fund or cause. 2.

to make a gift, grant, or contribution of something; give; contribute.

$1,000

60 HOURS

Follow up colposcopy (cervical cancer) screening for four women who have had an abnormal Pap test.

$2,500 $5,000 $10,000

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Sixty hours of age appropriate sexual education.

76

10 IUDs

Well-Woman exams, including cervical and breast cancer screenings for 76 women. Ten IUDs for low-income mothers who want to postpone their next pregnancy.


2012/13 STATISTICS

144

Employees

47,100

Total Patients

2,265

Donors

10,092

Total Education & Diversity Participants

5,174

Social Media Users

168,379

Unique Website Visits

90%

ADVOCATES Endorsed Candidate Win Rate 2012 | 2013 CONSOLIDATED ANNUAL REPORT 21


Planned Parenthood® of the St. Louis Region and Southwest Missouri – Board of Directors for Fiscal Year 2012-2013 & Leadership BOARD OFFICERS

Shanti Parikh, PhD Chair

Linda Raclin Secretary

Kim Olson Vice Chair

Sally Scott Treasurer

C. David Goerisch Assistant Treasurer

COMMITTEE OFFICERS

Susan Frelich Appleton Sheila Greenbaum Vice Chair, Leadership & Governance Chair, Leadership & Governance Melissa Johnsen Chair, Business Initiative

Ed Weisbart, MD Vice Chair, Business Initiative

Sally Scott Chair, Finance & Audit

David Goerisch Vice Chair, Finance & Audit

Lydia Padilla Chair, Development

Melissa Johnsen Vice Chair, Development

Gerry Greiman Chair, Legislative & Political

BOARD OF DIRECTORS

HONORARY BOARD

PRESIDENT AND CEO SENIOR STAFF

CONSOLIDATED ANNUAL REPORT

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Susan Frelich Appleton Rev. Traci Blackmon Hon. Joan Bray Dr. Rochelle Catus, MD Steve Coburn Terry Crow Joan Culver Emily Elbert Jan Forrest Banks

C. David Goerisch Sheila Greenbaum Rev. David Greenhaw Gerry Greiman Jackie Hamilton Melissa Johnsen Diane Katzman Lisa Langeneckert Connie Millstone

Kim Olson Lydia Padilla Shanti Parikh, PhD Todd Patterson Linda Raclin Dana Sandweiss Sally Scott Ellen Sherberg Susan Stiritz

Charles C. Allen, Jr. Cynthia H. Allen Kay Drey Leo Drey Marilyn Fox Ambassador Sam Fox Roxanne H. Frank Henry Givens, Jr. Dudley Grove

Jim Grove Mary T. Hall Mary Lee Hermann Robert Hermann Ken Kranzberg Nancy Kranzberg Susan Lammert Warren Lammert Ann Lipton

Randy Lipton Carolyn Losos Carl Lyss, MD Lynn Lyss Cynthia Metcalfe Donna Moog Gyo Obata Polly O’Brien Barrett Toan

Paula M. Gianino

MEDICAL DIRECTOR

Michele Thomas Jacqueline Turner, MD Joe von Kaenel Ed Weisbart, MD Vivian Zwick, Director Emeritus

Judy Putzel Linda Rockwell Rt. Rev. Hays H. Rockwell Jane Shapleigh Ruth Siteman Al Siteman William Stiritz Lawrence A. Taylor, MD Carol Walker

David L. Eisenberg, MD, MPH

Tom Barry Vice President of Development and External Relations

Mary Kogut Vice President, Patient Services

Tom Hemingway Vice President, Finance & Operations

Cathy Williams Vice President, Human Resources

Planned Parenthood® of the St. Louis Region and Southwest Missouri

ADVOCATES — The Political Arm of Planned Parenthood® of the St. Louis Region

Reproductive Health Services of Planned Parenthood® of the St. Louis Region

Planned Parenthood® VOTES — St. Louis and Southwest Missouri


With the support of our generous donors, Planned Parenthood of the St. Louis Region and Southwest Missouri cares for and educates more than 60,000 women, men, and teens each year. Please help us continue to provide these vital services and education in our community.

Enclosed is my gift of $

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The Trust

friendsbychoice

monthly gift

Women’s Leadership Circle

General

Check enclosed

Charge my gift to my MasterCard, Visa, AMEX, or Discover below

I have made a gift of stock*

Payable to Planned Parenthood

CREDIT CARD NUMBER

/

EXPIRATION DATE

SECURITY CODE

NAME

ADDRESS

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ZIP CODE

PREFERRED RECOGNITION NAME

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EMAIL *Please use the following information to make a gift of stock, and use this form to notify us of the gift: Morgan Stanley Smith Barney 101 South Hanley, 6th Fl. Clayton, Missouri 63105

DTC# 0015 | Account# 033-115365 | Tax ID# 43-0652666 You may receive an appeal from the Planned Parenthood Federation of America, which supports national advocacy programs, research, administration, and international programs. A gift to Planned Parenthood of the St. Louis Region and Southwest Missouri supports medical services, educational programming, and advocacy in our local community.


County - Cenrtal West End - Fairview Heights - Cenrtal West End - Fairview Heights - South Grand - North County - West County - St. Peters - Springfield - Joplin - South Grand - North County - West County - North County - West County - Cenrtal West End - Fairview Heights - Springfield - Joplin - South Grand - North County - Cenrtal West End - Fairview Heights - South Grand - North County - West County - St. Peters - Springfield - Joplin - South Grand - North County - West County - Cenrtal West End - Fairview Heights - Springfield - Joplin - South Grand - North County - West County - Cenrtal West End - Fairview Heights - Cenrtal West End - Fairview Heights - South Grand - North County - West County - St. Peters - Springfield - Joplin - South Grand - North County - West County - Cenrtal West End - Fairview Heights - Springfield - Joplin - South Grand - North County - West County - Cenrtal West End - Fairview Heights - Cenrtal West End - Fairview Heights - South Grand - North County - West County - St. Peters - Springfield - Joplin - South Grand North County - West County - North County - West County - Cenrtal West End - Fairview Heights - Springfield - Joplin - South Grand - North County - Cenrtal West End - Fairview Heights - South Grand - North County - West County - St. Peters - Springfield - Joplin - South Grand - North County - West County - Cenrtal West End - Fairview Heights - Springfield - Joplin - South Grand - North County - West County - Cenrtal West End - Fairview Heights - Cenrtal West End - Fairview Heights - Cenrtal West End - Fairview Heights -

2

AFFILIATE SERVICE AREA

1

Central West End Health Center, Reproductive Health Services, Administration

2 3 4

South Grand Health Center Fairview Heights, Illinois Health Center North County Health Center

5 6 7 8

West County Health Center St. Peters Health Center Springfield Health Center Joplin Health Center

2012 | 2013 CONSOLIDATED ANNUAL REPORT 25


Planned Parenthood® of the St. Louis Region and Southwest Missouri Reproductive Health Services of Planned Parenthood® of the St. Louis Region ADVOCATES — The Political Arm of Planned Parenthood® of the St. Louis Region and Southwest Missouri Planned Parenthood® VOTES — St. Louis and Southwest Missouri


AT PLANNED PARENTHOOD, CARE IS MUCH MORE THAN THE SERVICES WE PROVIDE; IT IS THE WAY WE APPROACH OUR WORLD. WE CARE. DEEPLY. WITH RESPECT. WITHOUT JUDGEMENT. WE ARE UNWAVERING IN OUR BELIEF THAT ALL PEOPLE DESERVE HIGH-QUALITY, AFFORDABLE HEALTH CARE. WE ARE TIRELESS IN OUR EFFORTS TO PROVIDE EDUCATION AND INFORMATION SO PEOPLE CAN MAKE THEIR OWN HEALTH DECISIONS. WE PROUDLY FIGHT FOR WOMEN TO BE ABLE TO GET THE REPRODUCTIVE SERVICES THEY NEED. WE DO ALL OF THIS BECAUSE WE CARE PASSIONATELY ABOUT HELPING WOMEN, MEN, AND YOUNG PEOPLE LEAD HEALTHY LIVES. NO MATTER WHO THEY ARE. NO MATTER WHERE THEY LIVE. WE WILL DO EVERYTHING WE CAN TO GET THEM THE CARE THEY NEED. BECAUSE WE BELIEVE THAT WHEN PEOPLE ARE TRULY CARED FOR, THEY WILL MAKE THEIR LIVES, THEIR FAMILIES – AND EVEN THE WORLD – BETTER AND HEALTHIER.


2012:13 Annual Report