2015-2016 Annual Report

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STRONGER THAN EVER

PLANNED PARENTHOOD OF ORANGE AND SAN BERNARDINO COUNTIES’ 2015-2016 ANNUAL REPORT



E XCEP TIONAL C ARE , COMPREHENSIVE E D U C A T I O N , F E A R L E S S A D V O C A C Y, A N D D E D I C AT E D S U P P O R T E R S H AV E M A D E P L A N N E D PA R E N T H O O D STRONGER THAN EVER.

2015-2016 ANNUAL REPORT

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A LETTER FROM PRESIDENT/CEO JON DUNN AND BOARD CHAIR JANE EGLY At Planned Parenthood of Orange and San Bernardino Counties (PPOSBC), we started the past fiscal year with one of the most difficult challenges we have ever faced as an organization, but we stood together and ended on a positive and rewarding note. A series of illegal and fraudulent video attacks damaged the Planned Parenthood reputation on national and local levels. At PPOSBC, we saw a significant dip in patient volume, had difficulty recruiting personnel, and experienced an increase in the level and aggressiveness of picketing at our health centers. To ensure the safety of our staff and patients, we invested over $500,000 in additional security measures at our headquarters and health centers.

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Despite these efforts to restrict access to health care, anti-abortion extremists did not succeed. We continued to provide our community with high-quality reproductive and primary care, honest sexual health information, and fearless advocacy. This has all been made possible through the dedication and commitment of our staff and loyal supporters. In the end, PPOSBC proved to be resilient and finished the year stronger than ever. • We, once again, served more patients and offered a broader range of services than at any other time in our history. • O ur primary care practice, Melody Women’s Health, more than doubled the number of patients enrolled and visits provided. • W e continue to be a trusted provider of health care. 98% of our patients say that they would refer us to a friend.

STRONGER THAN EVER


• We had the most successful Annual Luncheon in our history when over 900 supporters came to celebrate our 50th Anniversary and hear Gloria Steinem speak about the history of the reproductive rights movement. • We developed an award-winning program called Accessible Patient Education. The project gives patients easy access to digital information about the services they received through their mobile devices. • Our affiliate launched a pilot for a new mobile app called Planned Parenthood Direct, through which patients can order oral contraception, an STI test kit, or receive treatment for UTIs. In the first three months of operation, we more than doubled the projected number of patients served. We continue to operate this pilot and play a defining role in the development of online health services for Planned Parenthood nationwide.

and generous support of our donors. You stood by us when we were under attack and helped us to have the most successful year in our history. With your dedicated support, we are stronger than ever and are moving forward to realize our vision that every individual in Orange and San Bernardino Counties has the knowledge, freedom, and power to achieve optimal reproductive health. Sincerely,

Jon Dunn, President/CEO

Jane Egly, Board Chair

At Planned Parenthood of Orange and San Bernardino Counties, we know none of our success would be possible without the steadfast 2015-2016 ANNUAL REPORT

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EXCEPTIONAL CARE Medical visits continue to climb and with new service offerings on the horizon, the future for Planned Parenthood has never looked brighter. To ensure that our 106,000 patients have access to optimal reproductive health, we offer online, weekend, evening, and even same day appointment options. The percentage of our patients who choose a LARC, long-acting reversible contraception like an IUD or implant, remains significantly higher than the national average. This makes it less likely they will face an unintended pregnancy. Our patients continue to trust us for needed services like wellwoman checkups, emergency contraception, STD testing and treatment, and abortion care.

“No matter what I need or what problem I have, I leave with an immense amount of knowledge and a remedy or solution. Amazing place, amazing nurses, doctors and receptionists. Fantastic center. Highly recommend!� - A sma, Westminster Health Center Yelp Review 4


182,947

182,947 Total Medical Visits

Total Medical Visits in FY 15/16


139%

Increase in Melody Women’s Health Patient Visits


SPECIALIZED CARE As we evolve to meet the changing needs of our community, we continue our focused commitment to being the leading provider of health care for women. Patient visits for Melody Women’s Health more than doubled from last year, demonstrating our success in providing the community with expert, comprehensive primary care focused on the specific needs of women.

T O TA L V I S I T S 7,603

3,182

FY 14/15

FY 15/16

Over 97% of Melody Women’s Health patients agree that their provider listened to them and showed respect for what they had to say. 7


ESSENTIAL EDUCATION Education continues to be a critical focus as we strive to help people make the best decisions about their health and well-being. Our Hotline Health Educators answered 34,152 health inquires and the Peer Education Program hit an all-time high by certifying 256 high school youth participants. Additionally, our WIC (Women, Infants, and Children program) staff served 157,582 families by providing nutrition education sessions, breastfeeding counseling and support, and infant/child assessments and counseling. “Planned Parenthood educators are ESSENTIAL to my program. They bring high energy, engaging, accurate, necessary presentations to the youth I serve. They truly raise awareness about the risks of not being abstinent with a very appropriate, professional, but youth-friendly delivery.� - Teacher 8


182,947

69,902 Total Medical Visits

Total Individuals Reached through Community Education, Hotlines, and Outreach Programs


2015-2016 MILESTONES

The California Healthy Youth Act took effect in January 2016 requiring school districts to provide students with integrated, accurate, and unbiased comprehensive sexual health and HIV prevention education. This legislation became law due to the advocacy and lobbying efforts of Planned Parenthood community advocates and partners.

Through Planned Parenthood Direct, our new mobile app, Californians can order birth control pills, or an UTI prescription from their phone. This app not only allows people to fit the reproductive care they need into their busy lives, it also highlights how Planned Parenthood is on the cutting edge of accessible, quality online health care. 10

STRONGER THAN EVER


A Planned Parenthood Federation of America Affiliate Excellence Award was presented to our affiliate for our Accessible Patient Education initiative. This cross-departmental program removed paper brochures from health centers and provides patients with diagnosis information digitally. In receiving this award, PPOSBC was recognized for its success in enhancing the patient experience and brand perception, while increasing staff efficiency and decreasing costs.

Our 50th Anniversary Celebration with Gloria Steinem honored the high-quality health care Planned Parenthood of Orange and San Bernardino Counties has provided to our community. Speaking to a sold-out crowd with over 900 attendees, Steinem reinforced the importance of accurate education, abortion access, and strong advocacy efforts. 2015-2016 ANNUAL REPORT

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“Thank you to the staff of Planned Parenthood for making me feel secure, safe, and calm while under your care. Thank you for being non-judgmental and for offering a safe place for women like me to make their own decisions about their body and their life. I am incredibly grateful for you.” - Anonymous, Orange Health Center Yelp Review


TOTAL MEDICAL VISITS

OUR SERVICES

180,257

182,947

171,832 160,912 152,400 137,700 127,490

Our patients continue to trust us for a variety of different services, often obtaining multiple services in one visit. STI Tests: Pregnancy Tests: Birth Control: Emergency Contraception: LARCs: Pap Tests/Pelvic Exams: Well-Woman Exams: Breast Exams: Abortion Services: HPV Vaccines: Colpo/LEEP:

2009-2010 2010-2011 2011-2012 2012-2013 2013-2014 2014-2015 2015-2016

2015-2016 ANNUAL REPORT

178,421 / 97%* 86,052 / 47%* 72,766 / 40%* 30,378 / 17%* 15,948 / 9%* 10,815 / 6%* 10,557 / 6%* 9,473 / 5%* 9,434 / 5%* 2,155 / 1%* 1,074 / .5%*

* Percentage of total visits that included this service 13


HEALTH CENTERS

WIC LOCATIONS

ORANGE COUNTY Anaheim 303 W. Lincoln Ave., #105

Santa Ana 1134 E. 17th St.

Costa Mesa 601 W. 19th St. Mission Viejo 26137 La Paz Rd., #200 Orange 700 S. Tustin St. Santa Ana 1421 E. 17th St. Westminster 14372 Beach Blvd. SAN BERNARDINO COUNTY San Bernardino 1873 S. Commercenter Dr. W Upland 918 W. Foothill Blvd., #A

Stanton 12600 Beach Blvd., #A Costa Mesa 621 W. 19th St., #B

WIC SATELLITE LOCATIONS Anaheim, Costa Mesa, Garden Grove, Huntington Beach, Orange, and Santa Ana

HOTLINES

Our certified Health Educators provide honest, accurate information about sexual and reproductive health. Text: 53634 Call: 877.4ME.2ASK Chat: PlannedParenthoodChat.org

Victorville 15403 Park Ave. E.

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STRONGER THAN EVER


BOARD OF DIRECTORS

2015-2016 EXECUTIVE TEAM

Jane Egly Board Chair

Jon Dunn, MSW, MBA President/CEO

Bill M. Weinberg Board Secretary

Betha Schnelle, MPH COO

Susan Pickle Board Treasurer

Jen Russo, MD, MPH Medical Director

BOARD MEMBERS

Robert Armenta, Jr., MPA Vice President of Public Affairs

Afsaneh Alisobhani Tara O. Balfour Rabbi Hillel Cohn Michele Goodwin Jane Hanauer Christina Hernandez Nancy Kriz Debi D. Lambert Dianne Landeros Jan Lansing Beverly Sansone, M.D. Kathy Vrabeck Nancy Ruth White Jene Witte Bill Wood

Kerry Ayazi, JD, CPHRM General Counsel/Vice President of Compliance & Risk Kristin Candy, MS Vice President of Human Resources Charles Ferrand, MBA Vice President of Finance Nichole Ramirez, MA Vice President of Marketing Communications Lauren Rayner, MBA Vice President of Development Irene Salazar, MSLM Vice President of Community Education and Outreach Ruchi Sukhija, MS, HCEMB Vice President of Information Technology

MISSION Planned Parenthood/Orange and San Bernardino Counties provides confidential, affordable, highquality health care. We protect and promote the fundamental right of all individuals to make their own personal health decisions. We provide comprehensive health education and information, which enables individuals to make responsible and informed choices. VISION Every individual has the knowledge, freedom, and power to achieve optimal reproductive health.


PPOSBC.org

MelodyHealth.com