Nnaka said he’s impressed that Tulsa Transit is doing all it can to help passengers like him.
Training required While Quantum is a relatively simple system and easy to operate, Huertas says the training Q’Straint provides is essential for satisfactory, reliable service. Before Tulsa Transit put Quantum into service, Drouillard led the Q’Straint team in training the agency’s bus operators, supervisors and trainers on the operation of the system. Perez worked with the maintenance staff on preventative maintenance and troubleshooting. “Q’Straint technicians led four separate training sessions for us, and provided training manuals and all necessary documentation,” Ruggles says. “The company even went so far as to produce a video on the proper use of this product featuring our own equipment and personnel. In our mind, this went far above and beyond what was expected. The video has now become a resource for all our drivers and new hires.” A curbside issue leads to new opportunities Tulsa Transit says one particular issue, perhaps of the agency’s own doing, arose early in the test stage. It had to do with the standard location of Quantum on the curbside of the bus. “Only after Quantum was installed and in operation did we realize the backward-facing wheelchair position interfered somewhat with the level of visibility for the other passengers on the bus,” Ruggles says. “Not only that, we also were made aware of how the curbside location does not consider the feeling by passengers using wheelchairs that all eyes are on them.” Tulsa Transit expressed its wish to Q’Straint to relocate Quantum streetside on the bus. “This seemed like a simple solution to alleviate the feeling expressed by our wheelchair passengers riding curbside that they were sitting in a fish bowl,” Ruggles says. “Q’Straint told us that this switch would present some wiring challenges. Nonetheless, Q’Straint complied and switched the Quantum streetside, addressing the concerns of passengers who use wheelchairs.” “Q’Straint went the extra mile,” Ruggles says. “They resolved all our issues with a fabulous result.” Drouillard adds that this collaborative effort is truly in the best interest of passengers using wheelchairs. Told of the Quantum system being relocated street side, Nnaka had an interesting take. 4 4
BUSRIDE | E N H A N C I N G T H E A D A E X P E R I E N C E BUSRIDE | AUGUST / SEPTEMBER . 2016
“I am glad to hear they switched the system to street side, behind the driver’s seat,” he says. “Actually, other passengers are more than likely looking past wheelchair riders to see their stops, but still it is very accommodating of Tulsa Transit to do all it can to help customers like me feel less conspicuous.” Looking ahead “With our drivers’ first priority being to keep the bus running safely and on time, the capability to load all passengers, including those with challenges, in the quickest and most efficient manner is very important,” Ruggles says. “Quantum has not only improved our ontime performance, but with Tulsa Transit working diligently to move people from paratransit to fixed-route service, we see this as a much higher level of service for passengers using wheelchairs.” For more information, please visit: www.thequantumleap.com.
L to R: Tulsa Transit’s General Manager Bill Cartwright with agency executives Liann Alfaro, Debbie Ruggles, Richard Young, Debbie Mulkey, Randy Cloud and Scott Bosen.