Issue 82 â€˘ October 2019
MEMBER NEWSLETTER SEPTEMBER 2020
STAYING CONNECTED UPCOMING EVENTS Due to current public health restrictions there are no upcoming events at this time. EQUS event information is available online at equs.ca/members/events
GO DIGITAL AND WIN $1,000! Sign up to go paperless with e-billing and our new e-newsletter before the end of the year for your chance to win a $1,000 EQUS bill credit! Electronic billing is easy, convenient and environmentally-friendly. EQUS members who subscribe to e-billing receive their monthly bill and their monthly newsletter by email, meaning you'll still receive all the same information as you normally would, just without the paper and the mail. We understand that many EQUS members prefer getting their bill and newsletter in the mail, and there will be no changes to our current system for mailing monthly bills, we are simply providing another option for EQUS members. EQUS is committed to meeting all of our members' needs and preferences. With our new MyEQUS member app and online portal, it's become easier than ever to login and check your account information whenever and wherever it's most convenient for you on your smartphone, tablet, or computer. Stay connected by moving your bill and newsletter online too! All EQUS members who are already signed up for e-billing and the e-newsletter will be entered in the draw automatically, and any members who sign up for both e-billing and the e-newsletter before December 31, 2020 will also be entered in the draw. If you are interested in learning more about your billing and newsletter options, or if you are wanting to sign up for e-billing using our convenient new online form please visit equs.ca/e-billing.
AMI PROJECT UPDATE:
EQUS' Automated Metering Infrastructure (AMI) project is entering the final phases over the next weeks, with installations expected to be completed before the end of the year. Over the past several months EQUS contractors have been working throughout the EQUS Service Area. They've installed routers, collectors and passive antennas that will allow the meters to communicate over long distances. They've also installed nearly all the smart meters in EQUS' Central Service Area. The schedule for the remaining installations is as follows: Aug. - Sept. 2020: North (Onoway) Area Meters Installed Sept. - Oct. 2020: South (Medicine Hat and Claresholm) Area Meters Installed Please note: This schedule may change due to the current COVID-19 outbreak. All members will receive a phone call prior to their meter exchange notifying them of when it will be occuring. All AMI work will be conducted by EQUS approved contractors who will have identification with them and on their vehicles. Please watch this newsletter or visit equs.ca/AMI for ongoing project updates. An important reminder to all members who have had meters installed: If you currently read your meter and submit that reading monthly, you must continue to read your new smart meter for the time being. When reading your new smart meter please report the reading labelled 'DEL'. We look forward to notifying members that meter readings are no longer necessary once the network is completely installed and connected.
Back to School! The EQUS Community Connection has once again collected backpacks and school supplies to be donated to rural schools in the EQUS Service Area. The supplies pictured here are just a portion of the 56 backpacks that EQUS staff purchased and filled with supplies. The bags were delivered to A.B. Daley School in Nanton and Bow Island School. These annual donations rotate through EQUS' three Service Areas each year.
CONNECT with us!
2020 Annual Member Survey Your feedback is important to us! Every survey submitted before October 1, 2020 will be entered to win a $500 power bill credit, or one of two $100 bill credits.
EQUS' annual Member Satisfaction Survey is an important tool that helps us to ensure that the level of service we are providing is meeting the needs and expectations of our members. This survey allows us to gather feedback on the past year of service and provides EQUS members an opportunity to share any questions or concerns. Surveys were included with the August newsletter and can be returned: â€˘ by mail to Box 6199, Innisfail, AB T4G 1S8; or â€˘ by email to email@example.com. The survey can also be completed online at surveymonkey.com/r/EQUS2020 We appreciate the time you take to fill out this survey. The information collected will help inform the Board of Director's strategic planning for 2021.
Last year, the Manyberries Community Association successfully applied for Operation Round Up funding to purchase a seacan that would allow them to free up space in the Manyberries Community Hall by moving storage outside. This summer they were able to purchase and install the seacan with help from the community. The hall hosts many celebrations and gatherings, providing a valuable space for the community that is now roomier and safer for volunteers and guests.
The next application deadline is September 30. Programs that benefit youth and seniors in EQUS' Service Area could be eligible to receive up to $5,000. For more information visit: equs.ca/community/operation-round-up
GET TO KNOW YOUR ELECTRICITY
COVID-19 Community Sponsorships
Earlier this year, EQUS announced a sponsorship program specific to community initiatives supporting COVID-19 recovery and resilience in the rural communities that EQUS serves. We've received some excellent applicants so far and were able to provide support to several communities. Funds were provided to a community celebration for high school graduates in Innisfail, to fill and deliver food hampers to those in the Didsbury area, provide school snacks in Chinook's Edge School Division, deliver hot meals to isolated seniors in the Bow Island area, purchase cleaning supplies to help reopen the Redcliff Senior's Centre, and more! EQUS is still accepting applications from those who are assisting seniors and vulnerable community members, schools, students and their families, local food banks and other organizations providing services to meet basic needs related to COVID-19 at a community level.
Find out more and apply at equs.ca/community/sponsorships-and-donations
EQUS will always be your distribution link to your energy supplier
DISTRIBUTION Choose EQUS or any other energy retailer to purchase your electricity
EQUS sponsored the COVID-19 community celebration for Innisfail and area graduates by providing funding and a bucket truck to capture some socially-distanced photos of the day.
RETAIL Your retailer will bill you on behalf of the energy, transmission, and distribution used.
Members are free to purchase electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.alberta.ca or call 310.4822 (toll free in Alberta). To report a power outage in your area, or for other services such as construction or vegetation management, please call your local Area Office.
Corporate Office 1.888.211.4011
North Area Office 1.888.627.4011
Central Area Office 1.877.527.4011
South Area Office 1.888.565.5445
Mailing Address: Box 6199, 5803 42 Street, Innisfail, AB T4G 1S8
EQUS Member Newsletter, September 2020.