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institutional profile

INSTITUTIONAL PROFILE / 1


2 / KIEFFER & ASOCIADOS S.A.


“Respect is the heart that moves business relationships, it is the glue that holds together the functioning of teams, partnerships and managing relationships. And after all, isn’t respect the key for a longterm friendship?”

INSTITUTIONAL PROFILE / 3


“IN KIEFFER & ASOCIADOS

4 / KIEFFER & ASOCIADOS S.A.


WE are About People�

O

ur company came into life in January 1986 and, it was granted license 001 on insurance and reinsurance brokerage in Bolivia with the firm

commitment of rendering an efficient service in defense of our clients interests. From the onslaught, we have counted on very clear goals aimed at providing a full service in risk management to our clients. That has led us to becoming leaders in the market as of the first year of business. Our relations, both commercial and professional have traveled over the borders of our country achieving a constant growth of our activities with high efficiency and innovation. Many of our customers have been with us along these 22 years and, we also feel glad to count on the staff who have been with us since the beginning. These 22 years of dynamism and efforts have deserved the trust of our corporate customers and many individual customers, which have achieved an excellent position in regard to market participation. I want to thank our clients and employees for this history filled of successes, and challenge you along the roads to achieve our values.

Gonzalo Kieffer GuzmĂĄn Chairman Kieffer & Asociados, Corredores de Seguros S.A.

INSTITUTIONAL PROFILE / 5


31,917,348

CONTINGENCIES PAID TO THE CUSTOMER

35,000,000 30,000,000 25,000,000

5,000,000 0

3,033,176

10,000,000

4,958,873

15,000,000

‘04

5,022,697

20,000,000

’05

‘06

’07

* In Thousands of $us

6 / KIEFFER & ASOCIADOS S.A.


“IN Good and Bad Times”

A

t times of hardship, be it financial, personal or health related, that is when a person finds out who the true friends are. Kieffer & Asociados promises

to stand by the risk assessment application in the handling of contingencies and the expansion of the company providing a permanent support to the customer. Figures speak for themselves: forty five million Dollars have been paid out in the last four years. In 2007 alone, over a thousand, seven hundred contingencies have been covered at a nationwide level and, over five million Dollars have been paid out.

“We promise to be from the assessment in Risk Management to the solution of a contingency”

Companies assessed by Kieffer & Asociados count on insurance coverage that gives them security and stability. The relationship starts with the appraisal of the business and the identification of all and everyone of the risk probabilities, to

NUMBER OIF CONTINGENCIES

be able to become acquainted and to accurately demark, the

ATTENDED

along every stage of the relationship, first with the customer and then with the insurance market.

1500

‘04

’05

1,464

2000

1,516

surance company. And, by maintaining a constant assessment

1,499

mitting of a full report on the features of the offers of every in-

1,776

needs of the customer and his/her activity, through the sub-

Peace of mind of the customer is a constant concern at Kieffer & Asociados and we therefore count on an around

1000

the clock service. The sales executive officer, the contingencies assistant, the manager and even the chairman are at the constant service of the customer. Always seeking the same

500

goal. Never to relax until the satisfaction of the customer is achieved.

0

‘06

’07

INSTITUTIONAL PROFILE / 7


“He who does’nt Venture, does’nt Win”

A

t Kieffer & Asociados there is

mercial, energy, mining and services areas

conviction that growth does

in regard to claim handling, shows the

not happen by itself. It is a goal

surety that our services are efficient as the

achieved as teamwork. Nowadays, it counts on a vast relationship with international

needs of the customers. Kieffer & Asociados wages its efforts

brokers, adjusters and local companies who

on training to satisfy customers and em-

have been seen growing in their products

ployees. Nationwide courses have been held

ranges and services.

this year with the participation of speakers

There is certainty that through the

of an international prestige.

hard work and effort of the company, growth will expand to cover the entire Bolivian territory, thus achieving one of Beyond growth, there is innovation and, through research and experience

KIEFFER & ASOCIADOS GROWTH

44,6 4 1

the goals set out by Kieffer & Asociados.

50000

has been taken of what technology offers

30000

nowadays for the creation of new products for the corporate, individual and micro insurance market.

23,910

ating system for it’s customers. Advantage

36,288

service provision, besides an outside evalu-

33,119

40000

32,296

that allows for greater control and speed in

33,406

implement an internal technology system

35,570

Kieffer & Asociados have managed to

20000

In 2006 through 2007 alone, a growth of 23% was attained with a total participation of the insurance market in Bolivia of

10000

over forty two million Dollars. Based on 22 years of experience gathered within the industrial, financial, com-

0

’01 ’02 ’03 ‘04 ’05 ‘06 ’07

* In Thousands of $us

8 / KIEFFER & ASOCIADOS S.A.


INSTITUTIONAL PROFILE / 9


“He who Aims for the infinite”

K

ieffer & Asociados has kept the leadership in the

each one of the areas, that makes them specialists in the area

market and, in 2007 it was awarded 50% of the pro-

of risk management. Since the onslaught of activities of the

fessional market participation, bringing risk man-

company, Kieffer & Asociados has counted on the loyalty of

agement and insurance brokerage services to companies on a nationwide and worldwide level with the support and the work in the three main cities of Bolivia. Leadership does not just come

“From the begining our company has stand out as leaders in the insurance brokers market”

important customers throughout the national and the international markets. They have maintained that relationship for over twenty two years, through the sheer conviction of having showed and

about just from the number of policies issued but, because

preserved itself as leader in the market by rendering security

of the innovation of coverage, the experience possessed in

and trust for all those who wish to start a relationship with

10 / KIEFFER & ASOCIADOS S.A.


infinite, Reaches the

PARTICIPATION IN THE BOLIVIAN INSURANCE BROKER MARKET Total Professional Market $us 80,669 (In Thousands of $us) KIEFFER & ASOCIADOS S.A. OTHERS 8% JUSTA S.R.L. 3% QUANTUM S.R.L. 4% HP BROKERS SRL 4% SUDAMERICANA S.R.L. 7% UNIVERSAL BROKER S.A. 7% AON BOLIVIA S.A. 5% CONSESO LTDA. 6% CONSULTORES DE SEGUROS S.A. 6%

50%

the company. Experience in risk appraisal and efficiency in investment and property protection has allowed customers and insurers to remain loyal to Kieffer & Asociados and it has

“The confidence our clients have in us is noticeable because of the experience we have” made them, place their trust in them over the years because, they see our participation as their ally and strategist

INSTITUTIONAL PROFILE / 11


12 / KIEFFER & ASOCIADOS S.A.


“Visionary Men coexist with the future”

T

hanks to technological advancement easing global communications, nowadays Kieffer & Asociados maintains relations with the most important com-

panies in the field, designing complete risk solutions and capacity for each customer. The company counts on coverage spreading to the entire Bolivian Territory with “full service” offices in the cities of La Paz, Cochabamba and Santa Cruz, hence why there are neither distances nor time gaps between customers and insurers. The commitment is the same for large, medium and small or individual companies and creative, unique and efficient solutions are provided to every customer. What is sought at Kieffer & Asociados is the joint expansion of the company and the country. On a global basis, an independent, fluent and permanent contact is kept and that provides the opportunity to reach higher dimensions at the time of negotiating risks by offering the best efficient coverage worldwide. We live in a world where there is a common language. Distances no longer exist and the past has become a relative issue. A time to strengthen the skills of our company to stay on par with the rest.

INSTITUTIONAL PROFILE / 13


“Feels like Home” The quotations below were gathered at interviews held throughout March from company employees.

why do you enjoy working for Kieffer & Asociados?

“Because of the atmosphere of companionship there is amongst the Kieffer and Asociados personnel and because of the constant updating we get, particularly in the area of insurance” Juliedith Hoyos, 1 year

“I enjoy working at K&A because it is a sustainable company that adjusts to the present market changes and that provides a competitive advantage. ” Javier Cadario, 1 year

“Because the insurance is an exiting working area, especially being the leader” Maria Teresa Rocabado, 21 years

“When a person finds a work environment where he/she finds trust, support and in return, encouragement, that is what makes a person feel proud of being part of the company and not to even think of looking for a different company” Franz Rojas, 17 years

14 / KIEFFER & ASOCIADOS S.A.


what is your employee/company relationship like at K&A ?

“Kieffer & Asociados brings me labor security and my duty is a service activity and the satisfactory fulfillment of my obligations makes me feel I have done my part for Kieffer”

“Relations with employees and the company on the whole is good. I think the employee provides the best of him/herself to achieve the best success.”

Ángel Fernández, 14 years

Franz Rojas, 17 years

“It is a relationship of mutual trust and that, generates very strong and stable ties”

“My relationship with K&A is very good because there is a friendly environment and there is respect toward every member of the personnel. ” Violeta López, 7 months

z, 20 years re r é ti u G a Bernardit

Vicente Arraya, 2 months

“Kieffer & Asociados has been my second home throughout these last 20 years, the love and homeliness one feels for the company after all this time is undeniable...”

why have you mantained your relationship with Kieffer & Asociados?

“K&A is a company where constant training is given. There is a good working environment and they give you the chance to grow and overcome.” Maria Teresa Rocabado, 21 years

INSTITUTIONAL PROFILE / 15


“To Reach Excel why have you maintained your relationship with Kieffer & Asociados?

“We feel that Kieffer & Asociados is one of the companies with the largest experience and

“Kieffer is and was from the onslaught of our operations, the broker who displayed a very high professional attitude, transparent, stern and an interest of being up-to-date always on the subject of insurance and, they are the go-between with the broadest knowledge and experience in our environment. They have showed high sense of professionalism in their performance”

professional sense as an insurance broker in the country” Lic. Alfonso Ibañez Montes Executive Vice Chairman La Vitalicia

“For the good communication & relationship we have maintained”

Susana Peñaranda Vice Chairwoman Bisa Seguros y Reaseguros S.A. Cecilia Justiniano A. International Health Under Manager Nacional Vida Seguros de Personas S.A.

what benefits has working with K&A brought to you? “To count on customers with a suitable technical and legal assessment like the Kieffer & Asociados staff because, that enables the maintenance of a long standing trade relationship with them” Lic. Alfonso Ibañez Montes Executive Vice Chairman La Vitalicia

16 / KIEFFER & ASOCIADOS S.A.

“Our company feels relaxed because we feel that the risks we confront through this broker are properly appraised and particularly, properly administered” Ramiro Quiroga San Martin National Comercial Manager Latina Seguros Patrimoniales S.A.


Commitment of every man”

lLence is the

The quotations below were gathered at interviews held throughout March from insurers working with Kieffer & Asociados.

“Kieffer & Asociados is a broker who is always at the forefront in the subject of assurance assessment. In the last five years it has stood out because it has set the pace in the market leadership and it has assembled the conditions at the level of the needs of its customers maintaining technical aspects open at all times. That makes Latina hold a special interest in working more closely with this brokers” Ramiro Quiroga San Martin National Comercial Manager Latina Seguros Patrimoniales S.A.

how do you rate the growth of Kieffer & Asociados over the last five years? “Despite the opening of new corridors, Kieffer & Asociados has upheld its portfolio level and showed the market our professional work, expertise and dedication to its customers a display of loyalty” Mariana Jáuregui Refferal Account National Chief Credinform

“Kieffer & Asociados shows an outstanding growth in its business portfolio and it has consolidated as the main insurance broker in the country”

what is your relationship like at Kieffer & Asociados? “The trade relationship with Kieffer is fluent because there is a good communication between companies” Rodrigo Bedoya/Company Trade Vice Chairman La Boliviana Ciacruz de Seguros y Reaseguros S.A.

Rodrigo Bedoya Company Trade Vice Chairman La Boliviana Ciacruz de Seguros y Reaseguros S.A.

“It is a highly professional, clear and serious relationship. It is a very demanding broker who demands a great deal of attention from us, mainly because of the sprightliness requirements in our service” Susana Peñaranda Vice Chairwoman Bisa Seguros y Reaseguros S.A.

INSTITUTIONAL PROFILE / 17


Our Team

K

ieffer & Asociados counts on the best professionals in the market. They all feel a strong commitment towards the company and see it as a second home. It

is worth mentioning that part of the team has kept a relationship for over twenty two years now and they have all developed a passion for the insurance world where they have been seen to grow and earn money on a professional level. The staff has picked Kieffer & Asociados because of the good atmosphere and the constant training, updating courses and seminars provided to them. They are constantly becoming specialized in new technologies, knowledge and experience they will later on be able to use in the design of new produces and services for your company. Our customers also receive a training service from our team and, that allows them to absorb skills that will enable them to operate their own risk management systems. That way knowledge is transferred to the work area and it improves human – economic resources.

18 / KIEFFER & ASOCIADOS S.A.


Board of Directors

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IBA

be rt

S LO

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R CA

er

GONZALO KIEFFE R

O IG DR RO

INSTITUTIONAL PROFILE / 19

VA

LL

E

a lf o n so

l Ó PE Z

D EL

SO LA R


la paz team

DANIELA ,V

ICENTE Y BL

JHOVANA, J. ALBERTO Y VIOLETA

ma. jesús,

LUIS, LIURKA

enrique y

Y CECILIA

ANCA

a lenia, alvaro y cinthy YADIRA, ANTO NIO Y J. CARL OS

michelle ki

sandra

EN ROLANDO, GL

DA Y FERNAN

20 / KIEFFER & ASOCIADOS S.A.

DO

effer

MA. LUIS A, FRAN Z

RAMIRO Y LESLIE

Y GONZ ALO

ELEINE Y FRAN MARISOL, MAD

Z


Santa cruz team

ZOELY, D ADDY

Y MART

LEO FLEIG

HA

BERNAR

R Y J. CA , JUDY ROGER

LOS

M DITA E IR

A

JAVIER, ANDR ES

JANETH, EDGAR Y ANDREA

KARINA,

ROGER Y

PATRICIA

Y DAYANA

ESTHER , RICAR

DO Y M

ARIOLY

INSTITUTIONAL PROFILE / 21


Santa cruz team

shirley, j.

m gary,

a . tere

sa

ndro y aleja

andres kief

edgar,

rafael

y vivia

na

22 / KIEFFER & ASOCIADOS S.A.

carlos y ju

liedith

fer

,w gredel

illan y

fabiola


cochabamba team

a juan c

rlos

cindy

willy m

aYรกn

mary

gaby

l ange

INSTITUTIONAL PROFILE / 23


Kieffer & Conesa SinergY

A

dded to the K&A experience and leadership

The analysis, identification, evaluation and allocation

CK&A, a company specialized in brokerage

of risks all stand out within the objectives of CK&A, for

and assessing underwriting. Founded in La

which the following are used:

Paz, Bolivia in the year 1999, the alliance is characterized by

Underwriters with a wealth of experience seriousness, re-

the constant striving to provide an efficient, speedy and per-

sponsibility and reliability. This guarantees the financial

sonalized service to every one of its customers.

security of your company and the paying out of claims,

CK&A was the first underwriting company in the coun-

which is the end goal of underwriting.

try and is the only one made up of 100% Bolivian capital.

Permanent monitoring of the underwriting market

This strategic alliance empowers the company as a group and

around the world: the world of insurance is constantly

allows it to offer a range of complete products and services

evolving and opportunities can be lost and gained in

with the mutual support of experiences and customers.

the twinkling of an eye.

24 / KIEFFER & ASOCIADOS S.A.


christian c onesa-piets check

Analysis of risks and risk inspections. Personal contact

In Britain, Christian worked with important firms such

and first-hand experience are elements that should be

as Alexander Howden Ltd., Sedgwick Group Plc and Heath

employed at all times.

Group Plc where he gained not only technical knowledge but also human experience as a broker.

BACKGROUND The president and founder of the company Christian

OFFICES

Conesa-Pietscheck as a young executive member, after years of living in London is now, the driving force of the underwriting

Address: Av. 20 de Octubre 2651 Edif. Mediterrรกneo,

Mezzanine, La Paz, Bolivia

company and, based on his vast experience of the interna-

Telephone: (591) 2 243 5045

Fax: (591) 2 211 5182

tional and Latin markets, he allows a view of the brokerage

e-mail: info@conessa-kieffer.com

task that is very different to what is known in Bolivia.

www.conesa-kieffer.com

INSTITUTIONAL PROFILE / 25


more REsources, BEtter RESULtS La Paz Address: Av. 6 de Agosto No 2919 P.O. BOX: 8600 Telephone: (591) 2 243 34 34 Fax: (591) 2 243 14 69 Manager: Michelle Kieffer Rodriguez E-mail: michelle.kieffer@kieffer-asociados.com. bo

Santa Cruz de la Sierra Address: Calle Buenos Aires No 338 Centro Comercial “Los Arcos” Offices 5 - 10 P.O. BOX: 1387 Telephone: (591) 3 333 18 09 Fax: (591) 3 333 38 04 Manager: Leo Fleig Linale E-mail: leo.fleig@kieffer-asociados.com.bo

Cochabamba Address: Av. Gualberto Villarroel No. 1132 Edif. “Confort” Piso 2 Office 2A Telephone: (591) 4 448 70 13 Fax: (591) 4 411 85 45 Manager: Willy Mayán E-mail: willy.mayan@kieffer-asociados.com.bo

www.kieffer-asociados.com.bo

26 / KIEFFER & ASOCIADOS S.A.


INSTITUTIONAL PROFILE / 27

Concept & Design: B. Dise単o y Asociados . www.bdiseno.com


www.kieffer-asociados.com.bo

28 / KIEFFER & ASOCIADOS S.A.

Memoria Anual Kieffer & Asociados  

Toda memoria necesita de un tema y concepto global para poder unir todos los temas a tratar. En el 2007 la empresa rescato las relaciones hu...

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