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Page 75

Ludwikowska Ballroom

CULTURE

Having such a splendid history which you cherish, how do you compete with modern, innovative hotels, a lot of which have sprung up in Warsaw in recent years? We are very fortunate that our guests and business clients come back to stay. They value not only our location, convenience, modern solutions, free Wi-Fi and great cuisine, but above all, the service we provide. We pride ourselves on it, and we are proud of our employees - many of them have been working for us for years. During this time they take part in training, get promoted, change departments, but they remain with us, and continue to provide services at the highest level. Such continuity is now rare, and our guests value it very much. At the same time, we are constantly looking for new talent, people who can add a unique touch. We invest in both young staff members and those who are willing to advance the professional experience. As a result, we have a very professional, diverse and efficient team of people who enjoy working together and are genuine people persons. This is the key to our success. Imposing interiors and modern amenities are not enough and do not guarantee that guests will come back, that they will be willing to share their opinions about us on the Internet, recommend us to friends and business partners. It is our staff who make guests feel welcome - not only because they will be efficiently served, but above all because they will be warmly received at the reception, in a bar or restaurant. They will be listened to and remembered. PM

PM

I once stayed in a charming hotel in Scotland near a famous whisky distillery. The hotel bar featured an amazing selection of liquors. But neither all the whiskies, nor its fine cuisine, were it biggest assets. The amazingly comfortable beds were the main

attraction. How important are practical details in the hotel industry today? It is a very interesting observation which coincides with the reviews of our guests. They often praise our comfortable beds, hypoallergenic bedding, rich and varied breakfast options, and soundproof windows - which is very important in a hotel located in the very centre of Warsaw. It is important not only for a visitor, but also for a businessman who needs to rest before the next meeting. We listen to our guests, follow market trends and adapt. Thanks to their suggestions, a new event space has recently been developed, which is an extension of our amazing Ludwikowska Ballroom. We have redesigned a 100 square metre space on the ground floor, overlooking Jerozolimskie Avenue, where you can conveniently organise a business meeting, after-party, cocktail reception and any other event, a wedding ceremony, for example. Details were important here: a design which would refer to historical interiors, the right kind of materials, decorations, curtains and fittings. Everything mattered to create a stylish, classic and place which would fit the ornate, exclusive Ludwikowska Ballroom. We have named this place the Ludwikowska Lounge - and we want our guests to feel good, at ease, while at the same time noticing that it is part of our history. There is a growing market trend for hotels to focus either on business guests or tourists. In which direction is the Polonia Palace going? Our guests are those who travel both on business and as tourists, both individual travellers and groups. Due to the business nature of the hotel, its ideal location in the heart of Warsaw, ten functional conference rooms of various sizes, as well as dedicated PM

cuisine, we are popular with the meetings, incentives, conferences and events (MICE) sector. Warsaw has been promoting itself as a congress and conference destination for many years, so everyone benefits, hoteliers too. From the very beginning, the Polonia Palace has been a well-known and appreciated meeting place and a prestigious event venue. Our experienced MICE department knows the market, customers and their needs, as well as market trends perfectly well. At the same time, it is flexible, efficient, friendly and professional. Clients know they can rely on us, entrusting us with their events - they do not need to worry about anything, we often anticipate their questions, we build good relationships, which then translate into successful events. Our location is also appreciated by tourists who admire the views of central Warsaw, the proximity of cultural and entertainment attractions. They are happy with public transport options. But above all, everyone appreciates our unique character. We are not part of a hotel chain, we operate independently, and thanks to that we can be proud of how we stand out among the rest. Guests often pay attention to this - they are interested in the history of the building, they ask where the hotel name came from. They look at old photographs, they send out postcards featuring the hotel façade which are available free of charge at the reception. The growing interest in our history and tradition of hospitality, which we do our best to keep up, has prompted us to publish the "Kurier Polonia" magazine in the style of old newspapers. It presents the history of the hotel up to modern times, featuring photos, trivia and unknown facts. Guests are delighted to get a complimentary copy, and we are proud to keep up our extraordinary heritage. • 2-3/2020 polish market

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Profile for Polish Market

Polish Market No.2-3 (293)/2020  

"Polish Market” is a prestigious English-language magazine published since 1996. In its pages, it promotes the Polish economy, businesses,...

Polish Market No.2-3 (293)/2020  

"Polish Market” is a prestigious English-language magazine published since 1996. In its pages, it promotes the Polish economy, businesses,...

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