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Bulletin boards through intranet Publicity about ERP through visual management system Periodic workshops on ERP Seminars on ERP at enterprise level (attempt should be made to involve various members of the value chain viz., contractors, suppliers, customers, technology collaborators etc.) Multi-lingual communication to all employees about the need for change and strategic importance assigned to the ERP project Creation of video films about the ERP project Organizing competition on ERP Participation in external seminars and conferences and presentation about the ERP project at organization Media coverage about the ERP implementation project in the organization. Employees often get attracted to external coverage received about internal positive initiatives and feel proud to be associated with such program Significant positive mindset essential for successful ERP implementation can be experienced through initiatives such as above. Training Training & education is a very important aspect of the change management process during the ERP implementation program. Training enables to create awareness about the ERP project and need for change. Training is essential for all levels of management including: Top management Senior management team including heads of departments Execution team (core users) End users During the training program it is very essential to expose employees on ‘How to use the new system?’ and most importantly on ‘How key business processes will be affected by the ERP system?’ Often resistance is experienced during the ERP implementation because of lack of knowledge about the ERP system. Benefit of ERP system is influenced by the ability of the organization to impart effective training program for the ERP users to enable them use the best business practices built into the ERP system. Smooth transaction of the business processes through an ERP system (post go live) can be facilitated through effective training of the end users prior to ‘go live’. Feedback:

Executive Leadership Top management plays an important role in supporting an effective change management program. A very positive impact can be created through top management commitment for the ERP project. Messages of Chairman, managing Director and other senior management through various Newsletters and communication meeting will create positive impact on the ERP implementation project. Substantial involvement of top management during the entire life cycle of the ERP implementation project is essential for effective change management. Top management can express its support through measures such as: Active involvement in the ERP project Conducting formal review through planned ‘Steering Committee’ meeting Assigning resources for the project and motivating them with rewards on successful accomplishments Monitoring availability of infrastructure for the project and ensuring that required infrastructure (e.g., client PCs, network connectivity, servers, printers etc.) is mobilized on a timely basis Addressing issues escalated to ‘top management’ and ‘steering committee’ Discouraging customization wherever possible In summary, degree of success during an ERP implementation project is often influenced by the ability of the organization to adopt new business processes and this calls for an effective change management program described above. About the Author: Praveen Anand is a certified P roject management Professional (PMP) since 2008 with over 25 years of experience in IT Industry. Last 18 years mostly involved in the delivery of Complex ERP implementation Projects. He is currently working as a Director of IFS India Solutions Pvt. Ltd (, a leading ERP Application provider. He also holds the volunteer position as Vice Presidents – Programs with PMI North India Chapter. You can connect him at profile/view?id=44481657

Synergy Oct 2015, Page 28

Synergy Issue 15 - Oct 2015  

Quarterly Newsletter of PMI North India Chapter